Connecting people and data, securely - REAL RESULTS: Delphix
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SUCCESS STORIES R E A L R E S U LTS: Connecting people and data, securely.
Contents ANZ Bank Transforms Development and Testing . . . . . . . . . . . . . . . . . . . 4 Healthcare Insurer Protects Member Data. . . . . . . . . . . . . . . . . . . . . . . 6 Molina Drives Digital Transformation . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Faster, More Secure Digital Enhancements in Online Banking . . . . . . . . . . 10 Dell Takes An Agile Approach to Test Data Management. . . . . . . . . . . . . . 12 Boosting Privacy of Sensitive Claims Data. . . . . . . . . . . . . . . . . . . . . . 14 Secure Migration, Development for e-Commerce Applications . . . . . . . . . 16 2
Introduction SECURE DATAOPS: HOW INDUSTRY LEADERS PROTECT DATA WITHOUT SACRIFICING AGILITY In a world where cybersecurity incidents make headlines on a weekly basis, the watchword is security. More than 9 billion personal records have been stolen in the last five years, escalating security and privacy concerns. Data security is now a top imperative for the business, and responding to regulatory pressure a key hurdle to overcome. Yet all too often, businesses are forced to choose between locking down data for security purposes, or making that data easily accessible to consumers. Why not do both? Forward-thinking organizations understand that gains in data security can’t come at the cost of agility. And that’s exactly what the Delphix Dynamic Data Platform provides: businesses are able to meet security objectives while making data available to fuel their most important application projects. In the pages that follow, you’ll see how Delphix has eliminated data friction at several global businesses, while keeping confidential data safe and secure. 3
ANZ Bank Transforms Development and Testing REVENUE A$21B HEADQUARTERS Melbourne, Australia KEY APPLICATIONS Online Payments Platform 4
Delphix enables fast, secure access to data for development teams CHALLENGE ANZ Bank was in need of a solution that would drastically reduce process overhead and wait times for developers to access secure copies of production data. ANZ needed to mask personally identifiable information before delivering it to lower environments. It also needed a solution to remove limitations inherent to environments shared across separate project teams. Finally, existing approval and provisioning processes meant it could take weeks or even months for secure data to land in developers’ hands, potentially impacting delivery timelines and ANZ’s competitiveness. In the words “We’re able to say production data of solution architect Alex Braunegg, will never ever leave production; “what does it mean for your project only a masked golden copy by and timeline when every time you want secure channels will.” to re-run your test you have you wait ALEX BRAUNEGG for data to come back from production?” Solution Architect SOLUTION After evaluating three different solutions, ANZ Bank chose Delphix. With the Delphix Dynamic Data Platform, developers are given fast access to masked data, dramatically accelerating project timelines and boosting security. The bank also expects additional benefits from a reduction in costs associated with storage. Instead of having to request new storage for an application program, development teams can operate more efficiently within the existing physical footprint. ANZ can accurately identify and track exactly what team is consuming what storage resources, which simplifies their chargeback model. In addition, Delphix is enabling ANZ to better comply with its regulatory obligations. “We’re able to say production data will never ever leave production; only a masked golden copy by secure channels will,” according to Braunegg. “We can accurately identify who has access to what data and when for any audit items that come up, and we can set expiry times on that data.” *How ANZ Bank is overhauling its dev environment, IT News, October 2016 5
Healthcare Insurer Protects Member Data COMPANY Large Health Insurer REVENUE $62B EMPLOYEES 37,000+ HEADQUARTERS Indianapolis, Indiana, USA KEY APPLICATIONS Provider Finder, Health Management Plans 6
CHALLENGE As a leading health insurer, this company is focused on providing personalized, affordable, and high-quality health benefit solutions to its members. To help consumers make informed healthcare decisions, this insurer must provide software applications that enable consumers to better navigate the healthcare system. The challenge that this insurer faced was providing development teams high-quality data for testing while also keeping their sensitive information safe. • Due to strict company policies regarding the use of sensitive member data, the majority of test environments were populated with synthetic data. Many developers, however, required full, realistic production datasets to properly test new code and customizations. The absence of high-quality test environments resulted in late-stage errors discovered in the software development lifecycle (SDLC). • With an massively growing non-production footprint, the infrastructure to support development efforts was increasingly difficult to manage. Developers often wanted more, production-sized environments, but were constrained by available infrastructure, limiting the number of projects the company could complete at any given time. SOLUTION Delphix is delivering transformational benefits to this insurer’s portfolio of products by accelerating releases cycles and simultaneously driving infrastructure cost savings. • Instead of relying exclusively on synthetic datasets, developers now have asked to realistic, masked production datasets. As a result, application teams have realized a shift left in quality: by capturing more test cases, bugs are discovered earlier in the SDLC (and without running the risk of exposing sensitive data). • By virtualizing test data, IT dramatically reduced their infrastructure footprint while providing flexibility to scale out environments with no storage overhead. As a result of removing this environment constraint, developers can execute more test cycles in less time. By virtue of masking and virtualization in one product, this insurer is able to bring new products to market faster at lower cost, while also shrinking the footprint of risk for security compliance. This has enabled the insurer to better differentiate itself in the market and provide better services to its members and providers. 7
Molina Drives Digital Transformation REVENUE $14.2B EMPLOYEES 21,000 HEADQUARTERS Long Beach, CA USA KEY APPLICATIONS Claims Processing, Analytics and Reporting 8
Delphix solutions support growth while controlling costs and increasing compliance CHALLENGE Molina Healthcare is a Fortune 500 managed care company. With the Affordable Care Act driving an explosion in membership, Molina needed to develop mission- critical applications faster while maintaining HIPAA compliance as it rapidly scaled its business. • At the projected growth rate, with “The fact that we can use Delphix multiple petabytes of new data, to mask our data once, and additional data storage capacity would then replicate that masked data cost Molina tens of million of dollars. multiple times helps protect our • Strict privacy and data security laws information, and it also helps and HIPAA compliance requirements us from a speed perspective…. put an extra strain on Molina’s IT The best ROI of any technology organization. investment that I’ve made has • Managing and delivering secure been with Delphix.” data was identified as the single RICK HOPFER, CIO largest process bottleneck in IT. SOLUTION Delphix delivers a triple benefit for Molina: storage savings, acceleration of application development, and compliance with HIPAA. • Ensured that sensitive PHI data is protected with masking. • Saved 7+ petabytes of storage across 7000 virtual databases. • Enabled self-service data control for end users; currently deploying over 100 virtual environments per day in minutes instead of 48-72 hours. KEY RESULTS • HIPAA compliance • Reduced application project schedules by 50% • DBA headcount remained flat as Molina massively scaled from $4 to $14B in annual revenue • 7 petabytes of storage savings resulting in an estimated $6-$10 million savings in physical storage costs over three years • 9 minutes—the time it now takes to provision a new environment—compared to 48-72 hours before 9
Faster, More Secure Digital Enhancements in Online Banking COMPANY Boeing Employees’ Credit Union ASSETS $14B HEADQUARTERS Washington, USA KEY APPLICATIONS 10 Online Banking
CHALLENGE Boeing Employees’ Credit Union (BECU) constantly strives to make banking easier, more convenient, and secure for its members. For the IT team, that means quickly rolling out enhancements to its online banking systems without interrupting services or compromising security. A key challenge that IT faced was building a reliable testing infrastructure while protecting sensitive member data in non-production environments. They needed a data masking solution that met these specific requirements: • Applications needed to be masked the same way every time and function the same using masked and unmasked data. • With sensitive data scattered across environments, BECU needed a solution that would profile and find instances of the same data. • Since the team was still new to data masking, they needed a simple solution with out-of-the-box masking templates that the company could start using immediately. SOLUTION After evaluating three separate vendors, BECU selected Delphix for masking data in its new testing infrastructure. The following key capabilities were among the strongest differentiators that set Delphix apart from the competition: • By scanning metadata to identify and classify sensitive data, Delphix consistently masks data across relational database platforms and flat files, even as data changes over time. • Delphix addresses the first crucial step in securing sensitive data at risk: discovering where the risk lies by using a built-in data profiling tool. • Delphix provides pre-built masking algorithms and frameworks that require no programming knowledge or administrative involvement to create new custom masking algorithms. Data masking with Delphix helped BECU deliver digital features to its customers faster, with higher quality, and more security. BECU now plans to leverage the virtualization capabilities of the Delphix platform to reduce the overall time and effort to distribute masked data, which will make it possible to launch new banking products up to twice as fast. 11
Dell Takes An Agile Approach to Test Data Management REVENUE $54.9B HEADQUARTERS Round Rock, Texas KEY APPLICATIONS Order Management 12
The Delphix Dynamic Data Platform enables Dell to meet increasing business demands with less risk* CHALLENGE Despite being a computer hardware company, Dell is also committed to delivering applications in a secure, agile manner. But like many large enterprises that manage sensitive customer information, Dell experienced challenges ensuring the security of their development and testing platform. To mitigate security and compliance risks, Dell required that all sensitive production data be masked before being migrated to non-production. At the same time, Dell faced increasing “Delphix will facilitate the creation business demands for data—such of virtual databases for non- as development and testing, analytics, production environments and allow and reporting—that drove the need Dell to be more agile in its testing to increase automation and minimize of applications.” the storage costs associated with DELL IT PROFESSIONAL data sprawl and growth. SOLUTION After considering alternative solutions such as IBM Optim, Actifio, and EMC Copy Data Management, Dell selected Delphix to meet their test data management objectives. Dell is using Delphix to create secure, virtual databases that enable data operations teams to overcome the internal policy issues that previously prevented them from migrating production to non-production for development and testing. After masked production data is migrated, development teams branch “child” virtual databases—essentially sandboxes that can be used to run tests in isolation from the main environment—to meet specific requirements for application testing. Delphix has exceeded the Dell team’s expectations in terms of performance, ease-of-use, and reliability. Leveraging Delphix to create, mask, and migrate data to their development and testing platform has delivered the following key benefits to Dell’s IT teams: • Faster development release cycles and increased productivity due to less wait-time for environments • An improvement in quality and reduced risk of outages, as code bugs are now discovered earlier in development cycles • Strengthened security and compliance using masked data • Storage savings for development, testing, and analytics/reporting environments *2016 TechValidate survey of Delphix customers 13
Boosting Privacy of Sensitive Claims Data COMPANY Large Publicly-Operated Health Plan OPERATIONAL REVENUE $7B EMPLOYEES 1,700+ HEADQUARTERS Los Angeles, CA KEY APPLICATIONS TriZetto Claims Processing (QNXT) 14
Data masking improves security of PHI data during migration to a new claims processing system CHALLENGE Fast, efficient claims processing is a priority for any large, public health plan provider. With over 2 million existing members and close to 20% membership growth, this provider’s goal was to streamline its claims processing operations, which would enable the company to reduce operational costs and deliver more value to its members. To achieve this goal, the company was upgrading its QNXT claims processing system and migrating their largest line of business (Medicare, with over 1 million members) from a legacy system. However, the company faced several key challenges in updating its claims processing systems. • A major bottleneck to supporting IT projects––including the upgrade, migration, and QNXT rollout––was the time to copy data to a development or test environment. It took up to 8 days to import and export data to a non-production environment. • In its existing state, the health plan lacked a mechanism to protect sensitive member data in development environments, which posed a compliance risk. SOLUTION By implementing Delphix, this health plan was able to accelerate the completion of key IT projects while safeguarding member information. • IT can provision environments in minutes versus days, which has led to a massive improvement in efficiency and agility for high-priority projects, such as the QNXT upgrade and future system features and enhancements. • Using Delphix’s profiling and masking solution in conjunction with virtualization, this provider secured data in their QNXT SQL server database and Oracle data warehouse, enabling the provider to ensure compliance with HIPAA. IT can deliver new features and services to the business faster, which is enabling the provider to process claims faster and better adapt to current and future drivers such as health care reform and state timelines for member renewals. Most importantly, this provider has enhanced member satisfaction by keeping their personal data safe. 15
Secure Migration, Development for e-Commerce Applications COMPANY Fortune 500 Apparel Retailer REVENUE $30B USE CASES Privacy & Security; Data Center Migration KEY APPLICATIONS e-Commerce, online properties 16
CHALLENGE With a mandate from the executive team to boost direct-to-consumer sales as part of their digital strategy, this apparel company’s focus was on time-to- market for their online properties, including their e-Commerce apps. However, IT faced several key challenges: • Existing homegrown masking solution added process overhead and inadequately protected PCI data in development. • They had a highly complex, inflexible architecture that slowed development cycles, and consequently, their digital revenue growth. It took hours to rebuild a secure non-production environment using database schema import/exports. With an upcoming data center migration, this retailer saw a huge opportunity to simplify the complexity of their IT infrastructure, increase security, and speed development with Delphix. SOLUTION This apparel retailer completed the migration of over a petabyte of data in just three days, which would have taken weeks without the Delphix Dynamic Data Platform. They did this replacing the infrastructure underlying their e-Commerce app stack with an agile, virtual data infrastructure running on Delphix in the target data center. After completing the migration, the customer standardized steady-state data operations on the Delphix platform: Teams use Delphix’s integrated masking capability to efficiently secure PCI data before delivery to development teams. The time it took the customer to mask and provision its largest database was reduced from 2-4 weeks to just 36 hours. 17
About Delphix Delphix’s mission is to free companies from data friction and accelerate innovation. Fortune 100 companies use the Delphix Dynamic Data Platform to connect, virtualize, secure and manage data in the cloud and in on-premise environments. For more information, please visit delphix.com Delphix Corp. 1400A Seaport Blvd, Suite 200 Redwood City, CA 94063 www.delphix.com The Delphix logo and design are registered trademarks of Delphix Corp. in the United States and/or other jurisdictions. All other marks and names mentioned herein may be trademarks of their respective companies. ©2017 Delphix Corp. All rights reserved. 11-2017 18
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