Corporate business plan - 2019-2022 city of edmonton
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corporate business plan 2019-2022 city of edmonton
corporate business plan 2019 - 2022 city of edmonton pg 2 corporate business plan 2019 - 2022 city of edmonton pg 3
table of
contents
corporate
business plan
2019-2022
Publication Date: April 2019
1 3
introduction our work
5 Message from 15 Make Transformational
the City Manager Impacts in Our Community
6 About the Corporate 18 Deliver Excellent
Business Plan Services to Our Community
32 Manage the Corporation
for Our Community
2 4
our community our tools
10 Yesterday’s Edmonton 42 Organizational Structure
10 Today’s Community 44 Budget
11 Tomorrow’s Opportunities 46 Measures, Evaluations
and Issues and Improvement
47 Strategic Planning Framework
48 Corporate Business Plan Summary
51 Data Sources: Today's Community
corporate business plan 2019 - 2022 city of edmonton pg 4 corporate business plan 2019 - 2022 city of edmonton pg 5
introduction
1
Message from
the City Manager
The City of Edmonton’s Corporate Business Plan puts into action the ideas
and decisions that will bring the vision of our great city to life. It details the programs,
services and projects that make Edmonton an attractive, vibrant place to live,
grow a business, raise a family, get an education, pursue new ideas and visit.
The Corporate Business Plan shapes the City’s future The Plan will be updated by the City annually,
actions and ensures that the services we deliver are keeping a focus on emerging issues and
efficient, effective and relevant. opportunities.
The City’s Cultural Commitments guide our hearts We are pleased and excited to bring depth and
and our minds as we approach this work. dimension to our future through the Corporate
Business Plan and also The City Plan which will
follow in 2020. These documents are the practical
we will extensions of CONNECTEDMONTON: Edmonton's
+ Integrate our ideas, knowledge and efforts Strategic Plan 2019-2028 and together they
to provide the best possible services will ensure our city-building efforts make
our great city soar.
+ Strive for innovation, Excellence
and continuous improvement Sincerely,
+ Be Accountable and Helpful because
we care about how people experience
the services we provide
+ Convey our purpose and alignment and create Linda D.M. Cochrane
Safe and trusted spaces to do our best work City Manager
corporate business plan 2019 - 2022 city of edmonton pg 6 corporate business plan 2019 - 2022 city of edmonton pg 7
introduction introduction
About the Corporate
Business Plan
purpose the plan
The Corporate Business Plan is the City The Corporate Business Plan provides
of Edmonton’s roadmap. It outlines the an overview of our community; illustrates
City’s services, projects and actions for how our work responds to the needs of
Edmontonians in 2019-2022 aligned with our community; and shows how our tools
the City of Edmonton’s Corporate Promise. support implementation of the Plan.
The Plan outlines the direction of the City of
working together, Edmonton through the priority actions that will be
aligned with city implemented over the next four years to advance the
council, we enable goals of CONNECTEDMONTON: Edmonton's Strategic
a better life for all Plan 2019-2028. It acknowledges that to achieve the
edmontonians. vision that Edmontonians collaboratively set for the
year 2050, deliberate actions, goals, partnerships
and collaborations are required to make impactful
changes today, for our tomorrow.
The Corporate Business Plan The Plan also presents the programs and services
organizes the City of Edmonton’s delivered by the City, including the initiatives and
capital projects that will improve each program.
work into three objectives: This Plan will be updated each year so that priorities
and target results continue to reflect the needs
+ Our strategic objective and desires of the people of Edmonton.
is to make transformational
impacts in our community
+
Our service objective
is to deliver excellent services
to our community
+ Our supporting objective
is to manage the corporation
for our community
corporate business plan 2019 - 2022 city of edmonton pg 8 corporate business plan 2019 - 2022 city of edmonton pg 9
2
Our Community
Edmonton is an evolving city of creativity,
arts and ideas, research and energy. These
qualities describe our people, businesses
and industries. These are the same
qualities that continue to attract people
here from across Alberta and Canada, and
from around the world. To ensure a better
life for everyone, the City must continually
evaluate and adjust our services to meet
the needs of this growing population
and diversifying economy.
corporate business plan 2019 - 2022 city of edmonton pg 10 corporate business plan 2019 - 2022 city of edmonton pg 11
our community our community
This Plan reflects how the City 20 per cent of Edmontonians are new immigrants4
is responding to changes and actively From 2011 to 2016:
planning for the future. These are the + 45,200 people moved to Edmonton tomorrow’s
critical considerations that shape the from somewhere else in Alberta5 opportunities and issues
design, delivery and improvement + 54,600 people moved to Edmonton As our community continuously evolves, the City will plan for, and address,
from another province5
of City services and infrastructure the opportunities and issues that this growth, and a changing world, will bring.
we will build for Edmonton. + 68,100 people moved to Edmonton The following critical opportunities and potential issues will influence how we achieve
from another country5
Edmonton’s vision as expressed in CONNECTEDMONTON: Edmonton's Strategic Plan
Edmonton has one of the youngest populations in Canada:
yesterday’s 2019-2028, and in The City Plan, which will guide us on our journey of becoming
edmonton the average age in Edmonton is 37.7 - Alberta’s average
a city of two million people.
age is 37.8 and Canada’s is 41.05
Edmonton is a place of historical and cultural
significance to many Indigenous communities, Since 2011, 13,000 more people are living in the core
including the Cree, Nakota Sioux, Saulteaux, Dene, and in mature neighbourhoods4
Blackfoot, Métis, and Inuit population and community and
In 2016, 70 per cent of the population was working demographics partnership approach
Indigenous peoples have inhabited this area since age - the national average was 66.5 per cent6 A growing population and changing demographics The City will need strong relationships and
time immemorial, and the place we call Edmonton has will increase demands for current services or partnerships with community organizations and
The number of children four years old or younger increased
long been a place of community gathering, trading, highlight the need for new ones. Programs and stakeholders. It will collaborate with these partners
18.8 per cent from 2011 to 2016 (from 50,560 to 60,070)5
making, and stewardship services must consider the opportunities and costs on shared objectives and negotiate priorities,
Edmonton ranks 7th in Canada for its share of same- of current and future societal trends. available capacity and resources with them.
Fort Edmonton was established in the area
sex couples. In 2016, 3.2 per cent of Canada’s same-sex
by the Hudson's Bay Company in 1795 and was
couples lived in the Edmonton Census Metropolitan area7 disruptive innovations funding decisions of
a major fort along the North Saskatchewan River and new technologies other orders of government
Average household income before tax in 2017 New technologies and uses for data will change Funding, policy and legislative decisions
Edmonton is located in Treaty Six territory, one of
was $103,505 - the national average was $90,1858 citizens' expectations and change how we design of other orders of government will affect the size,
the Numbered Treaties, signed in 1876 between the
Crown and the Plains Indigenous peoples. An adhesion and deliver services and infrastructure. scope and feasibility of projects and initiatives
In 2015 15.1 per cent of children were living in poverty9
to Treaty Six occurred at Fort Edmonton in 1877 the City undertakes.
In 2018 Edmonton ranked #1 across Canada economic
in housing affordability10 swings climate change
today’s and natural disasters
community* 85,000 housing units were added to the
Changes in the economy will affect Edmontonians
and their demand for City services, and affect Climate change and weather events will affect
Edmonton’s population in 2016 was 932,5461 city over the past decade4 revenues and expenses. Edmonton's infrastructure, operations and people.
1,752 people identified as homeless in 2016, The City must adapt to and mitigate these impacts.
Edmonton's Ribbon of Green, its North Saskatchewan
River Valley, has more than 160 kilometres of down from a high of 3,079 in 200811 sustainable
growth
maintained pathways, as well as 20 major parks -
77.2 per cent of all daily trips around the city are by car12 To accommodate the future growth needs of the city
It is the largest urban park in Canada2
and to ensure that growth is financially sustainable,
The number of cycling trips increased by about
Edmonton has a large and vibrant Indigenous we will need to shift how we grow and develop our
4.5 times between 1994 and 2015 from 10,100
community. In 2016, 76,205 individuals identified city and make better use of existing land.
daily cycling trips to 54,80012
as Indigenous, giving Edmonton the second largest
urban Indigenous population in Canada3 In 2016 there were 36,304 small businesses operating
in the city, an increase of 17.8 per cent since 201113
* See Data Sources section on page 51 for citations
corporate business plan 2019 - 2022 city of edmonton pg 12 corporate business plan 2019 - 2022 city of edmonton pg 13
3 Our Work
Each day thousands of City of Edmonton
staff work together to enable a better
life for all Edmontonians. This is achieved
through taking deliberate and strategic
actions to transform Edmonton for the
future, while delivering excellent services
and managing the corporation today.
corporate business plan 2019 - 2022 city of edmonton pg 14 corporate business plan 2019 - 2022 city of edmonton pg 15
our work our work
The Corporate Business Plan organizes
the City of Edmonton’s work into three objectives: Make Transformational
make transformational Impacts in Our Community
impacts in our community
Inspired by CONNECTEDMONTON: Edmonton's
Developed together with Edmontonians, The City of Edmonton is both a major influencer
Strategic Plan 2019-2028, the City is working towards and actor in achieving Edmonton’s long term goals
CONNECTEDMONTON outlines four
transforming Edmonton into a healthier, increasingly and has many actions currently underway. These
strategic goals to move us towards activities strongly support one, and in some cases
urban and more climate resilient city that continues
Edmonton’s vision for the future. several, of the goals. Being clear about where
to support a prosperous region. The Corporate Business projects have the greatest impact enables us to be
The goals are the focus areas for change.
Plan outlines the strategic actions for achieving the intentional in our planning and achieve all of the goals.
They provide an understanding of where
community’s vision for Edmonton in 2050. This work Public, private sector and non-profit organizations
we need to make a difference for the
will be realized through action, partnerships have also been invited to collaborate to make
people who live here, the places we transformational impacts in our community. When
and collaboration.
gather, the region that surrounds us, we collaborate, our strategic actions will transform
and the environment that sustains us. our city through tangible changes that will be
deliver excellent experienced now and by future generations.
services to our community
The City of Edmonton serves the people of Edmonton.
Our work allows people to live their best lives here by
responding to the current needs of Edmontonians, while
we look ahead to ensure we are planning for the future.
Through the delivery of excellent services, we support
all Edmontonians.
healthy urban regional climate
city places prosperity resilience
manage the corporation
for our community Edmonton is a Edmonton Edmonton grows Edmonton is a city
neighbourly city neighbourhoods are prosperity for our transitioning to
Supporting services ensure that Edmontonians receive with community and more vibrant as density Metro Region by a low-carbon future,
personal wellness increases, where driving innovation, has clean air and
excellent services, because they provide the support
that embodies and people and businesses competitiveness and water and is adapting
for City employees to deliver those services, to steward promotes equity thrive and where relevance for our to a changing climate.
the City’s assets appropriately, and to provide proper for all Edmontonians. housing and mobility businesses at the local
options are plentiful. and global level.
oversight of tax dollars so that they are allocated for
greatest benefit.
corporate business plan 2019 - 2022 city of edmonton pg 16 corporate business plan 2019 - 2022 city of edmonton pg 17
our work our work
healthy urban regional climate
strategic actions
strategic actions
city places prosperity resilience
affordable housing blatchford industrial investment 25 -year waste
action plan strategic outlook
Increase the supply and the spectrum of affordable Build one of the world’s largest sustainable
housing by delivering grant funding programs, communities which will be home to up to 30,000 Attract, retain and support more industrial Remodel policy and services with the goal of diverting
establishing innovative partnerships, facilitating Edmontonians living, working and learning in business by: building strategic partnerships, maximum waste from landfill. A target to divert 90 per
development of City-owned land for affordable a sustainable community that uses 100 per cent reducing investment bottlenecks, prioritizing cent of waste from single-unit residential properties
housing and policy development.* renewable energy. The vision is that Blatchford will industrial infrastructure investments, incentivizing has been set. Targets for multi-unit and industrial,
be carbon neutral, significantly reduce its ecological industrial retention and improving industrial service commercial and institutional sectors will be developed.
footprint, and empower residents to pursue a range delivery standards. The City is also investigating implications of adopting a
poverty elimination
of sustainable lifestyle choices. Zero Waste framework. Public engagement and industry
Partner with the community-based EndPoverty regional transit research are informing the scope and timing of proposed
Edmonton to eliminate poverty in Edmonton changes to the program and services.
within a generation. The City of Edmonton edmonton exhibition lands Collaborate with other municipalities in the Edmonton
area redevelopment plan region to develop an integrated transit service that
is accountable for implementing 18 of 35
Create a redevelopment plan for the Edmonton will deliver service more effectively across the blatchford renewable
EndPovertyEdmonton Road Map actions energy utility
from 2019 to 2021.* Exhibition Lands that will support infill, and revitalize region, including the development of a Regional
and reconnect neighbouring communities, while Transit Services Commission, new funding model and Build a public utility that supports the Blatchford
respecting the site’s history as a gathering place implementation of a Smart Fare payment system. development in securing sustainable means
recover to source renewable energy.
for commerce, innovation and celebration.
Use social innovation to work with citizens on yellowhead trail
codesigning solutions and addressing complex evolving infill 2.0 freeway conversion climate change
challenges of urban wellness. This will generate a adaptation strategy
Increase the quantity and quality of housing, Improve the movement of people and goods
culture shift and ensure that citizens' input and ideas Transform City decision-making and processes to
commercial businesses and public amenities within the city and the region, as well as improve
are incorporated in creating and maintaining the well- take into account changes in short-, medium- and
in Edmonton’s core neighbourhoods that the level of service for commuters and the overall
being of Edmontonians. long-term climate conditions, vulnerabilities, risks and
were generally completed before 1970. corridor safety through the Yellowhead Trail Freeway
Conversion. At the conclusion of the conversion opportunities to become a climate-resilient city.*
ride transit program program, Yellowhead Trail will consist of six core
light rail transit
Provide discounted monthly transit fares to (lrt) expansion lanes with a target operating speed of 80 km/hr energy transition
and will be free flowing.
strategy implementation
make it easier for citizens to access jobs, education,
Expand the LRT network to create a compact and
health care, recreation, community resources Align Edmonton’s Energy Transition Strategy
more integrated city, where people can get to where
and government services. greenhouse gas emissions targets to the United Nations
they need to go with more choices and sustainable
Framework Convention on Climate Change (UNFCCC)
transportation modes. The expansion will connect
vision zero Paris Agreement.*
citizens to more destinations, integrate with active
Invest in traffic safety infrastructure and education modes of transportation and promote density
to accommodate for the city’s growth. the city plan renewable (solar)
to eliminate serious injury collisions and fatalities energy projects
to achieve Vision Zero, an internationally recognized The City Plan will identify additional choices and actions to Procure electricity generated from renewable sources
goal for a transportation system with no fatalities achieve the goals of CONNECTEDMONTON: Edmonton's for civic operations and develop and implement onsite
or serious injuries involving road traffic.* Strategic Plan 2019-2028. It will identify and prioritize microgeneration solar (photovoltaic) energy projects
five Big City Moves that capture the aspirations of to lower the City’s greenhouse gas emissions.
Edmontonians and how we can make integrated changes
required to achieve all four goals.
*Council Initiatives *Council Initiatives
corporate business plan 2019 - 2022 city of edmonton pg 18 corporate business plan 2019 - 2022 city of edmonton pg 19
our work our work
Deliver Excellent recreation
public programs
and culture
Services to Our Edmontonians are physically
and emotionally healthy.
to improve the
program we will
Community what the recreation
Support and promote Edmonton’s vibrant and
thriving arts, heritage and culture environment
with the Arts, Heritage and Culture Council Initiative
and culture program
City of Edmonton services are organized city of edmonton offers edmontonians
Implement the Live Active, Health and Recreation
services by the numbers (2018) When people have access to recreation and culture
into nine program areas which support Council Initiative which ensures Edmonton is a healthy
11,380 employees work programs, they’re given the opportunity to maintain and vibrant city with high quality active recreation,
how Edmontonians live in and experience for Edmontonians** or improve their physical and emotional wellness sport and leisure opportunities
their city. These programs and services and experience new things. Whether it’s skating,
1,724,256 calls received by 311 agents swimming or golfing, connecting with the animals Optimize the use of public assets, encourage public
will adapt, improve or transform over
at the zoo, or learning about art or nature, thousands social gatherings, and provide spaces for people
time to take advantage of future 561,565 visitors to City of Edmonton
of Edmontonians take advantage of the to congregate and connect in both planned and
major attractions
opportunities and meet the evolving City’s amenities every year. incidental ways through the Community Hubs
needs of Edmontonians. 7,250 street lights converted from Council Initiative
The City also partners with organizations such as
conventional bulbs to LED technology
Fort Edmonton Park, Telus World of Science, and the Refine the new web platform for booking recreational
for each of these 293,804 trips to Eco Stations Edmonton Soccer Association, and we also support activities and attractions to ensure that the system
nine program areas, by Edmontonians the many festivals and events that attract hundreds is user-friendly and easy to navigate
the following section of thousands of visitors to Edmonton.
highlights: 87,121,534 transit rides Engage with community to develop and implement
The Recreation and Culture program operates a suite of programs and services through the
+ the program name 30,342 new building permit applications many of the City’s facilities, including recreation Arts & Heritage Plan
and what it achieves were submitted by homeowners, centres, attractions like the John Janzen Nature
renovation professionals and developers Centre and Muttart Conservatory, and Edmonton’s Host the International Triathlon Union (ITU)
World Triathlon Grand Final Edmonton in 2020
+
what the program offers Edmontonians municipal cemeteries.
30,094,886 unique page views
Work to secure Edmonton as a host city
+
the services the program delivers on the City’s website (edmonton.ca)
services for 2026 FIFA World Cup
we deliver
The Residential Solar Rebate Program
+
projects that will improve
saw 194 installations Interment and Perpetual Care
the program
Recreation and Cultural Programming
+
capital investments that build
Recreational and Sport Facility Access
for tomorrow * Operating budgets are a combination of the City of Edmonton
Operating Budget 2019-2022 and the Waste Services Budget
2019-2022. More details can be found on page 45. Special Event Coordination/Hosting
+
how many City staff deliver
** Full Time Equivalent (FTE) positions are based on the
Street Animation
the program and the program’s 2019 Operating Budget for the City of Edmonton departments
and the 2019 Waste Services Budget. More details can be
share of the operating budgets* found on page 45.corporate business plan 2019 - 2022 city of edmonton pg 20 corporate business plan 2019 - 2022 city of edmonton pg 21
our work our work
recreation and social
public programs
public programs
culture (continued) support
to build for Edmontonians have what to improve the
tomorrow we will program we will
they need to succeed.
Renew the original infrastructure Renew Jasper Place Leisure Centre and build Promote the importance of literacy, including
of the Edmonton Valley Zoo the Grandstand Bowl Replacement financial, among Edmontonians through the
what the social Literacy Council Initiative
Design the multifunctional Lewis Farms Community Design and construct the Edmonton Soccer support program
Association South Soccer Centre Expansion
offers edmontonians
Recreation Centre and Library in partnership with Advance activities that decrease urban isolation
Edmonton Catholic School Board Safe and affordable housing is an important and contribute to Edmontonians’ emotional, mental
Implement enhancements for the Dogs and Open part of a city that is for everyone. and physical safety with the Urban Isolation/Mental
Complete the Bonnie Doon Pool Renewal Spaces program
Health Council Initiative
The City of Edmonton works to connect people with
Complete Phase 1 of the Civic Precinct Begin implementation of the City’s Sports Field a place to live. We do this through policy that drives Intervene through The Domestic Abuse High Risk
Surface and Fountain Renewal Irrigation Strategy through turf improvements development and by facilitating the development Team in cases of partner violence where there
of City-owned land for affordable housing. We also is a high risk for further serious violence or homicide
Design the North Saskatchewan River Design and build a second floor for the
directly support people facing life challenges by
North Shore Promenade Mount Pleasant Cemetery Indoor Niche
helping them access wellness services. We also help Particpate in Living Hope, Edmonton's collective
Edmontonians find housing, and through the Landlord response to suicide in our city. Actions and activities
Develop Kinistinaw Park in The Quarters Downtown
and Tenant Advisory Board, inform and educate those focus on three areas: awareness and education,
renting or offering a property for rent about their accessibility at any point along the service continuum,
rights and obligations. and addressing the needs of higher risk populations
this program is
supported by 914 city services
Adapt procurement processes that support poverty
staff and accounts we deliver elimination goals through the Social Procurement
for 6% of the city's initiative
operating budgets Housing
Transform undeveloped building sites into housing
Individual Care and Support
options for first-time home buyers through the
Landlord and Tenant Advisory First Place Home Ownership Program
to build for
tomorrow we will
Acquire existing buildings, land, and inclusionary
housing units to support the expansion of Affordable
Housing in Edmonton and redevelop social
this program is housing sites
supported by 78 city
staff and accounts
for 1% of the city's
operating budgetscorporate business plan 2019 - 2022 city of edmonton pg 22 corporate business plan 2019 - 2022 city of edmonton pg 23
our work our work
civic public to improve the program we will
public programs
public programs
services safety Build a multifaceted movement to prevent all forms
of gender-based violence, inequity and discrimination
Edmontonians participate Edmontonians are safe through the Gender-Based Violence and Sexual Assault
and contribute to civic society. this program is and secure in our community. Prevention Council Initiative
supported by 465 city
staff and accounts Adapt processes for the two major changes to the
what the civic services for 3% of the city's what the public Alberta Building Codes through Building and Energy Code
program offers operating budgets safety program
edmontonians offers edmontonians change adaptation, which encourages and supports new
building construction that reduces environmental impact
Civic Services connects Edmontonians to their city Making Edmonton a safe city involves emergency
government, whether through 311, buying a bus pass, services responding quickly when needed, but it’s Enhance transit safety and security of passengers,
applying for a permit, or accessing the City’s archival, much more than response. It’s about good planning operators and all transit staff by increasing the number
legal and financial records. and policies that drive sound decisions that keep of uniformed security personnel and Control Room staff,
people safe, and sharing knowledge so that people providing additional operator training and developing
The Civic Services program also manages our
feel empowered to make their lives safer. Facility Design Guidelines
property assessment and taxation, which raises
revenue that helps pay for the City’s other programs Public Safety is teaching people how to be Deploy, in conjunction with Edmonton Police Service,
and services. It runs the elections where voters select to improve the safe through proper fire prevention plans and Countering Hate Motivated Violence services which
City Council, and offers Edmontonians opportunities program we will safety inspections. It’s how, with more than focuses on identifying and preventing
to shape their community by serving on City Increase advocacy on behalf of women in municipal 10,000 kilometres of roadways in Edmonton, we hate-motivated violence in the community
boards like the Accessibility Advisory Committee, life and enhance women’s leadership roles on gender- work to build safer roads and educate people through
Edmonton Police Commission and the Edmonton based issues with City Council’s Women’s Initiative Vision Zero. It’s how we work with Edmonton Police Share data, use GBA+ analysis for policy and program
Historical Board. Service. It’s also how City peace officers and staff look development, and gather data on where Edmontonians
Deliver on the work of the Public Engagement Council out for residents by ensuring people follow standards feel unsafe in public places through Edmonton Safe
services Initiative which ensures public input in decision- around things like weed control, snow removal and Cities initiatives
we deliver making through effective and efficient consultation, control of and care of their pets.
Customer Service Access involvement, collaboration and empowerment to build for tomorrow we will
Develop a web-based "Chatbot" for Edmonton.ca services Build a co-located Dispatch and Emergency
Election Service we deliver
to address routine information-based 311 calls Operations Centre for Edmonton Fire Rescue Services,
Municipal Administrative Tribunals with an interactive, artificial conversational agent Animal Welfare Bylaw Enforcement, and Edmonton Police Service
to better serve Edmontonians to operate in 2021
Municipal Governance Service Bylaw and Provincial Act Enforcement
Conduct Census 2019 and Census 2020, Open the Windermere Fire Station to meet
Property Assessment Community Safety Program Development the city’s population growth in the southwest area
which will obtain data through online and
door-to-door collection Fire Investigation
Records Access
Conduct Election 2021 according to provincial Fire Prevention, Inspection and Enforcement
Tax Collection
and municipal legislation
Fire Rescue
Pet Licensing this program is
supported by 1,672 city
Safety Code Permission and Inspection staff and accounts
for 14% of the city's
Traffic Safety operating budgetscorporate business plan 2019 - 2022 city of edmonton pg 24 corporate business plan 2019 - 2022 city of edmonton pg 25
our work our work
community community
public programs
public programs
development development (continued)
Edmontonians are connected to improve the to build for
program we will tomorrow we will
to their neighbours.
Engage children in decision-making processes Plan and deliver the renewal of the Orange Hub, and
and provide accessible and inclusive programs, create vibrant spaces for community organizations
what the community services, and spaces through the Child Friendly
development program Develop spaces for neighbourhood parks planned
offers edmontonians Edmonton Council Initiative
with schools in new developments.
Connected communities make Edmonton Develop and maintain meaningful relationships with
a richer and more vibrant place. The City of youth to encourage their participation in community Plan the Warehouse Campus Neighbourhood
Edmonton supports people who work to make their life through the NextGen Council Initiative Central Park
neighbourhoods better through volunteer programs
like Communities in Bloom and the Dogs Off Leash Support Indigenous communities and citizens in their Plan the next phase of Green and Walkable
Ambassador program. Community members can economic, social, and cultural development with the (Phase 3), improvements to the city’s downtown
also attend City workshops and training on crime Indigenous Peoples Strategy Council Initiative core to make it more green and walkable
prevention, fire safety, composting, transit and
Provide seniors in Edmonton with access to services,
building great community groups.
housing and programs that meet their needs and
Through several grants and funding programs, promote their participation in civic life through the
communities can build gardens, playgrounds Seniors Council Initiative this program is
and spray parks, or pursue community-building
supported by 120 city
initiatives like redeveloping empty or contaminated
Ensure that Edmonton is a dynamic and inclusive staff and accounts
city through partnerships, celebrations and for 3% of the city's
sites, building affordable housing, or assisting non-
engagement with multicultural, immigrant, operating budgets
profit organizations that support people in their
established and newcomer communities through
communities.
the Multiculturalism Council Initiative
services Transform Edmonton into a great winter city where
we deliver
Edmontonians have more opportunities to play
Community and Neighbourhood Capacity Building and do business outside, use active transportation
modes, and participate in outdoor events all year
Community Education
round through the WinterCity Council Initiative
Community Granting
Encourage greater community engagement and
corporate sponsorship to further enhance and
preserve Edmonton’s natural environment through
the Edmonton in Bloom Council Initiativecorporate business plan 2019 - 2022 city of edmonton pg 26 corporate business plan 2019 - 2022 city of edmonton pg 27
our work our work
movement of movement of people
public programs
public programs
people and goods and goods (continued)
Edmonton has an accessible and varied to improve the to build for Design the 50 Street CPR railway crossing
program we will tomorrow we will
transportation system moving people, Construct the first phase of the Imagine Jasper
Support and enhance the people and goods Enhance the implementation of technology
goods and services efficiently. redesign, from 109 Street to 116 Street
movement experience around Edmonton by using for parking services through the deployment of
technology, innovation, and collaboration with EPark, license plate recognition technology, vehicle Construct road projects including widening
what the movement the Transportation Innovation Council Initiative sensing, directed parking, dynamic pricing and Rabbit Hill Road (MacTaggart Drive) and Ellerslie
of people and goods program proactive residential parking programs
offers edmontonians Road (127 Street to 135 Street) to four lanes
Plan and design accessible, safe and comfortable
A city of Edmonton’s size and population values active transportation networks with the Integrate up to 50 electric buses into the fleet to shift Assess and plan Phase 2 of Jasper Avenue
a variety of transportation modes. We must Active Transportation Council Initiative towards more environmentally sustainable transit New Vision, to re-establish Jasper Avenue
ensure that the people and organizations that rely in the summer of 2020 from 92 Street to 109 Street
Develop new principles of service for DATS (Disabled
on Edmonton’s transportation network are able
Adult Transit Service) focused on improving the Open the Kathleen Andrews Transit Garage Plan and design Terwillegar Drive
to travel, move goods and provide services safely
customer experience, including on-time performance Expressway upgrades
and efficiently.
and accommodation rate Complete the renewal of Groat Road over
This program involves the maintenance and the North Saskatchewan River
Transform the transit network with Bus Network
inspection of more than 10,000 kilometres of
Redesign, making transit in Edmonton faster,
roadways, bridges, bike lanes, sidewalks, trails,
more efficient and more frequent
pathways and alleys. It includes activities such as
snow clearing, sealing cracks in paths and roads, Engage citizens and stakeholders to identify potential
micro-surfacing and filling potholes. future Light Rail Transit (LRT) corridors for the future
LRT line through the Centre LRT Study
The city’s 113,000 street lights improve safety
and visibility for drivers, pedestrians and riders, Plan and design the Ambleside Integrated Site, a fully
while street signs and traffic control devices keep integrated service yard and facility for operations
people safe and aid in traffic flow and congestion service delivery for southwest Edmonton
management across the road network. Public transit
connects people with their communities by getting
them to work, appointments, recreational activities
and anywhere else they need to go on buses,
paratransit and Light Rail Transit.
this program is
services supported by 2,856
we deliver city staff and accounts
Active Pathways for 29% of the city's
operating budgets
Parking
Road Services
Transitcorporate business plan 2019 - 2022 city of edmonton pg 28 corporate business plan 2019 - 2022 city of edmonton pg 29
our work our work
land land development
public programs
public programs
development (continued)
Edmonton is developed so that it to improve the Transform the western portion of the Rossdale to build for
program we will Neighbourhood into a vibrant, mixed-use, tomorrow we will
supports growth and social, cultural, high‑density residential precinct through
Develop opportunities to enhance the usefulness, Continue Building Great Neighbourhoods
economic and environmental well-being. the River Crossing Plan
efficiency, and attractiveness of Edmonton’s infrastructure investments in corner stores,
infrastructure, public spaces and amenities Broaden the definition of eligible properties community hubs, industrial roads, bike lanes
what the land development with the City Design Council Initiative for redevelopment to receive the Brownfields and other transportation modes combined with
program offers edmontonians Neighbourhood Renewal and Alley Renewal
Redevelopment Grants to provide an incentive
Explore innovative infill and equity solutions by programs. Neighbourhoods include Highlands,
The Land Development program plays an important to redevelop abandoned, idle or underutilized
inviting architects to design structures that deliver Royal Gardens, Strathcona, Inglewood, Central
role in imagining and shaping our city so that it meets commercial or industrial properties
medium density residential housing options through McDougall and Alberta Avenue
the land use and density needs of Edmontonians
the Missing Middle Design Competition Conduct a comprehensive review of existing
today and tomorrow.
development regulations to create a new
Complete Urban Form Business Transformation
Whether a development is a large project offering Zoning Bylaw
initiative which will make changes to the planning and
hundreds of homes, or a simple backyard deck, the
development services, leading to improved applicant
Land Development program looks at what should be
experiences when interacting with the City, while
built, where it should be built, and how Edmonton’s
enhancing productivity and time lines and increasing
transportation networks and other infrastructure
efficiency and transparency
connect everything together. We also preserve
assets as historical structures and protect natural Prioritize redevelopment opportunities near nodes
green spaces. (popular destinations such as LRT stations) and
corridors (streets with frequent transit service
services and high traffic volumes)
we deliver
Development Services Complete an integrated land use and transportation
model in partnership with the province to assess
Land Use Planning the regional growth and infrastructure investment
scenarios through the Metropolitan Region Spatial
Residential, Commercial and Industrial Economic and Transportation Model
Land Development
this program is
supported by 486 city
staff and accounts
for 7% of the city's
operating budgetcorporate business plan 2019 - 2022 city of edmonton pg 30 corporate business plan 2019 - 2022 city of edmonton pg 31
our work our work
economic environmental
public programs
public programs
development protection
Edmonton has a diverse to improve the Edmonton protects its natural
program we will this program is
and prosperous economy that environment, minimizes its environmental
Support a thriving food economy and develop supported by 1,112 city
thrives locally and globally. impact and mitigates climate change. staff and accounts
resilience to future climate impacts through the Food
and Agri-Business Diversification Council Initiative for 8% of the city's
what the economic development what the environmental protection operating budgets
program offers edmontonians Build and strengthen committed relationships program offers edmontonians
between Edmonton and northern communities in
A strong, diverse economy creates prosperity and Being good and effective stewards of the
order to help foster shared economic, social, and
opportunity for Edmontonians. The City plays an environment to protect it for today and for
cultural prosperity with the Northern Relations
important part in creating the conditions where future generations is important to us all.
Council Initiative
businesses can grow and thrive, through regulatory
bylaws, business licensing and enforcement. We work The City minimizes the impact of our daily living to improve the
Implement the Chinatown Economic Development
on the environment in several ways. Our waste
program we will
with new entrepreneurs and existing businesses Plan and downtown catalyst projects which
to strengthen the local economy, while focusing on services promote sustainable waste management Implement the Source Separated Organics program
will revitalize the community and retain the which allows for the collection of organic waste
growing and retaining industrial businesses. The practices and manage the collection of waste for
businesses within them through the Community separately from residential garbage which will then
City’s partnership and collaboration with community, recycling, reuse or disposal. We ensure our green
Revitalization Levy be processed into compost and sold to customers
regional, industry and economic development spaces and wildlife are protected and managed,
organizations critically influence local and regional Support Edmonton Global to receive and facilitate and pests are controlled.
Implement the automated collection of organics
economic development activities, which in turn international business leads, advance regional brand
Park rangers ensure that people use natural areas and garbage and seasonal collection for yard waste
support a stronger community. and establish the necessary protocols and processes
safely, and other City staff look after the health and through the Curbside Set Out Waste program
to guide municipal collaboration in economic for residents in single unit households
longevity of Edmonton’s vast urban forest and the
services development
green areas along roadways.
we deliver Expand Climate Change Awareness programs
Conduct a comprehensive review and overhaul and provide incentives to reduce greenhouse
Business Licensing
of the Business Licence Bylaw to better match services
we deliver gases. Expand the Corporate Climate Leaders and
Business Retention and Expansion business’ needs establish a Climate Ambassador program to assist
Parks and Open Space Access
businesses and residents by sharing best practices
Implement the Airport Accord with the City of Leduc,
Waste Collection and lessons learned.
Leduc County and the Edmonton International Airport
to fulfill economic development potential of airport
and surrounding lands
Wildlife Management to build for
tomorrow we will
this program is Grow the Indigenous business sector by procuring Increase the urban canopy in parks and green spaces
supported by 31 city goods and services through the Indigenous with the Naturalization & Urban Canopy Expansion
staff and accounts Procurement initiative that will see planting of ornamental and native trees
for 1% of the city's and naturalizing sections of turf and shrub beds
operating budgets to build for
tomorrow we will
Renew Edmonton Conference Centre
building and groundscorporate business plan 2019 - 2022 city of edmonton pg 32 corporate business plan 2019 - 2022 city of edmonton pg 33
our work our work
Manage the people, relationships
supporting programs
and partnerships
Corporation for The City of Edmonton’s service
delivery is informed by Edmontonians
to improve the
program we will
our Community and is optimized by relationships
and partnerships.
Build a digital public engagement platform
and enhance the City of Edmonton website
for public engagement
Strengthen crisis communications management
For the City of Edmonton to deliver efficient and what the people, relationships
and partnerships program and delivery to support City’s emergency
effective services to citizens, we must also manage the offers edmontonians management response and business
supporting services, processes and information that This program connects Edmontonians, City staff continuity initiatives
enable our success. These supporting programs and and partners to the organization. It acknowledges
Advocate with federal and provincial
that when we truly listen, work with, and respond to
services define and build our capabilities, knowledge governments on issues
the diverse voices of the people we serve, we make
and skills, set expectations and targets, outline better decisions for all. Coordinate legislative implementation of
processes and procedures, support decision-making, This program helps both Edmontonians and City
the City Charter, the Modernized Municipal
Government Act, and the Regional Growth Plan
help us manage risk and pursue new ways of getting staff understand why we make the decisions we
things done. This important “back of house” work do and provides them with the information they Use Customer Journey Mapping to understand
need about City services, when and how they the needs and perceptions of people who use
ensures the City of Edmonton can meet the evolving
need it. It harnesses the power of relationships to City services
needs of the people we serve. inform and validate the decisions and direction City
Administration and City Council make to deliver the
services Edmontonians want and need. Moreover,
for each of these seven strong relationships mean we have strategic partners
program areas, the following in the community who are not just City allies but
section highlights: contribute to Edmonton’s evolution. this program is
supported by 261 city
+
the program name and what it achieves The program ensures the potential impacts staff and accounts
from policy and legislative actions of federal, for 2% of the city's
+
what the program offers Edmontonians provincial orders of government and the Edmonton operating budgets
Metropolitan Regional Board are reflected in the
+
the services the program delivers City’s decisions and actions.
+
projects that will improve the program services
we deliver
+
how many City staff deliver the program and
Communications
the program’s share of the operating budgets *
Engagement
*Operating budgets are a combination of the City of Edmonton Operating Budget Intergovernmental Coordination
2019-2022 and the Waste Services Budget 2019-2022. More details can be found
on page 45.corporate business plan 2019 - 2022 city of edmonton pg 34
our work our work
project and strategy
supporting programs
supporting programs
asset management and business
The City of Edmonton’s projects are The City of Edmonton’s corporate services
this program is we deliver
well managed and assets are maintained processes are robust and helpful
for accountable service delivery.
supported by 1,810 Census Service
city staff and accounts for integrated service delivery.
for 9% of the city's Corporate Leadership
what the project and operating budgets what the strategy
asset management program Corporate Policy Development
and business program
offers edmontonians offers edmontonians
Emergency Management
Planning, designing, constructing and properly The Strategy and Business program provides the
maintaining capital assets is essential for the City to organization with the oversight and accountability Internal Audit
provide services to Edmontonians. Infrastructure that builds the trust and confidence of City Council
is expensive to build or buy, renew or replace, which Legal
and the people of Edmonton who entrust us with their
means getting maximum value from every dollar to improve the tax dollars. It guides our actions through strategic
program we will Risk Management
spent on infrastructure is important and necessary. plans, and it provides rigour in how we measure and
This program ensures that the life cycle and value for manage performance. It defines how we manage risk Security
Develop the GPS/Telematics Initiative to leverage
the money of City assets is optimized. We build and and ensures we meet our legislative commitments.
data to transform driver behaviour and enhance
maintain capital assets including land, equipment, IT, It encourages continuous improvement and confirms Strategic Initiative Management
driving training for City employees
fleet, facilities, transportation networks, open spaces whether we’re delivering services that Edmontonians
and utilities for the use of Edmontonians, and for City Conduct life cycle analyses on the City’s vehicle fleet truly need and in ways that no other provider can. to improve the
services, now and over the long-term. to improve management of capital costs The program gives us the information we need
program we will
to plan for future growth and to meet the ever Implement an Enterprise Performance Management
services Fully implement the City's Capital Project Governance system to improve decision-making and
changing needs of Edmontonians.
we deliver Policy (Project Development and Delivery Model) transparency by measuring and reporting
for city buildings, roads, bridges, open spaces and on priorities and services
Asset Management
neighbourhood projects approved through the 2019 -
Corporate Property Management and Leasing 2022 capital budget. These capital projects are listed Conduct risk assessments, training, exercises and
throughout other programs in this document Regional Emergency Planning to improve capability
Facility Management and Maintenance and capacity for first responders and emergency
social services delivery
Fleet Management and Maintenance
this program is Complete the Program and Service Review
Information Technology Hardware Infrastructure supported by 400 city
staff and accounts to ensure relevance, effectiveness and efficiency
Infrastructure Delivery for 3% of the city's of City services
operating budgets
Infrastructure Planning and Design Conduct a Social Forecast that will be used to set
the context for, and inform, future work
Warehousing and Inventory Managementcorporate business plan 2019 - 2022 city of edmonton pg 36 corporate business plan 2019 - 2022 city of edmonton pg 37
our work our work
technology employee experience
supporting programs
supporting programs
and data and safety
The City of Edmonton’s technology to improve the The City of Edmonton’s staff
program we will
and data are leveraged to enable quality are safe and supported to achieve their this program is
decision-making and enhance innovative
Enhance Information Security and Disaster Recovery
aspirations and deliver excellent services.
supported by 248 city
to ensure secure access to technology resources, staff and accounts
service delivery. timely delivery of applications and services, increased for 2% of the city's
ability for collaboration, and enhanced security what the employee operating budgets
and compliance experience and safety
what the technology program offers edmontonians
and data program
offers edmontonians Adapt to the digital presence of Edmontonians People who feel supported and are engaged at work
by ensuring they have the freedom and capacity are more likely to deliver excellent service. The
As a digital city, Edmonton is embracing new ways of
to connect, helping to reduce the impacts of the Employee Experience and Safety program enables a
delivering programs and services, with technology
digital divide positive experience for employees from when they
and information playing an integral role in providing an
excellent experience to Edmontonians. From sensors are first recruited and onboarded, as they grow in
Formalize the municipal/academic partnership to improve the
that monitor air quality to real-time technology to their careers, through to when they retire or pursue program we will
between the City and the University of Alberta
track your bus anywhere, anytime from your phone other opportunities. To do this, the program is
through membership in, and participation with, Plan, design and launch a comprehensive
or computer, citizen-focused technology helps to focused on creating a workplace where employees
the MetroLab Network Strategic Workforce Plan and roadmap
improve citizen experiences across the city. feel safe and demonstrate respect and appreciation
Use the Startup in Residence (STiR) initiative to for one another and those they serve; performance Update and implement the Diversity
Smart technology also helps the City collect identify and work with tech startups from around the expectations and accountabilities are clearly and Inclusion Framework
and share data and information that helps the world to develop technology solutions for challenges communicated; career opportunities are supported
organization, citizens and businesses make informed that will improve programs and services by appropriate training; excellent work is valued and Implement the "This is How We Work" Program
choices and decisions to support a more vibrant recognized; and employees are treated equitably to actively contribute towards the City’s vision
Edmonton. From using corporate data to optimize and compensated fairly. of a respectful workplace
investments in community safety to making child-
Provide Trauma Support for employees involved
friendly activities and places easy to find through services
the Kids Map of Edmonton, the Technology and this program is we deliver in traumatic incidents
Data program ensures we are using technology and supported by 327 city Employee Development and Training Develop and evaluate corporate, department and
information to enable an exceptional quality of life. staff and accounts
for 2% of the city's Human Resources Management
branch engagement survey results and implement
services operating budgets Employee Engagement Plans
we deliver Workplace Health and Safety
Implement a Learning and Development Framework
Archives to equip employees with the training they need
to be successful
Business Solution
Data Management
Geographic Information Systems
and Spatial Analysis
Information Analysiscorporate business plan 2019 - 2022 city of edmonton pg 38 corporate business plan 2019 - 2022 city of edmonton pg 39
our work our work
environmental financial
supporting programs
supporting programs
stewardship management
The City of Edmonton’s operations The City of Edmonton’s resilientfinancial services
we deliver
and service delivery sustains and this program is position enables both current and long-
conserves the environment. supported by 288 city term service delivery and growth.
Corporate Accounting and Reporting
staff and accounts
for 8% of the city's Financial Planning and Analysis
what the environmental operating budgets what the financial Purchasing
stewardship program management program
offers edmontonians offers edmontonians
Treasury Management
Any city of a million people uses a substantial amount The Financial Management program helps to ensure
of energy and produces an enormous amount that the organization is financially sound, accountable
to improve the
of waste. The City of Edmonton is committed to and transparent in managing public funds. The program we will
proactively managing the waste it collects, to recover program leads work to buy products and services in
Ensure a robust automated procurement system
valuable resources and to minimize the amount of a fair and transparent way so that City money is well
to improve the by deploying SAP Ariba, an industry standard suite
waste that ends up in landfill. Less waste is good for spent on everything from garbage bins and basketball
program we will of applications to improve automation, monitoring,
Edmonton and good for the environment. We also nets, to engineering services and electric buses. The
Maintain Enviso, the City’s ISO 14001 environmental tracking and ease of use
want to be as efficient as possible with the energy program pays more than 800 invoices every day,
we produce and use. This program improves energy management system ensures your credit card information is protected Review governance of the Sanitary Sewer
efficiency, implements energy transition strategies, when you pay for swim lessons online, and creates Strategy Fund
Implement Edmonton's Civic Operations Greenhouse
increases Edmonton’s climate resilience and financial models, budgets and financial reports that
Gas Management Plan including building energy
maintains our ISO 14001 registration for corporate help to ensure we are managing City money wisely Implement Fiscal Policy for the Planning and
retrofits, installation of on-site solar, electrifying
responsibility of environmental stewardship. and can afford to deliver required programs and Development Business Model and Reserve
transit, replacing streetlights with LED fixtures and
services today and in the future.
procuring 100 per cent green electricity for civic
services operations
we deliver
Environmental Strategy and Policy Development Continue Contaminated Sites Management Program
Action Plan to identify City-owned contaminated
Sustainable Waste Management properties, effectively manage corporate land assets,
minimize risks to people and the environment, and
ensure compliance with the Environmental Protection this program is
and Enhancement Act supported by 324 city
staff and accounts
Develop long-term strategy for Edmonton for 2% of the city's
Composting Facility to consider current operating budgets
infrastructure and equipment, as well as potential
change in demand for organic waste processing
Complete final closure and capping
of Clover Bar LandfillYou can also read
