Improving everyday life - Corporate Social Responsibility report 2018 - Salling Group

Page created by Catherine Logan
 
CONTINUE READING
Improving everyday life - Corporate Social Responsibility report 2018 - Salling Group
Improving
everyday life
Corporate Social
Responsibility
report 2018
Improving everyday life - Corporate Social Responsibility report 2018 - Salling Group
Content
Ownership structure........................................ 4
Our corporate social imperative........................ 6
Highlights 2018............................................. 8
Strategy and governance............................... 12
Sustainability................................................ 16
Customer value............................................. 26
Opportunities and diversity............................ 40
Taxes........................................................... 50
Risks and due diligence................................. 54
Human rights................................................ 56
Social and employee conditions...................... 57
Anti-corruption.............................................. 58
Environmental impact.................................... 59
Climate........................................................ 60
Our stakeholders........................................... 62
Annexes....................................................... 66
Improving everyday life - Corporate Social Responsibility report 2018 - Salling Group
100 % owned by the

     Ownership                                                                                          Salling Foundations

     structure                                                                                                     Købmand Herman
                                                                                                                   Sallings Fond
                                                                                                                                                                Købmand Ferdinand
                                                                                                                                                                Sallings Mindefond

     Salling Group is 100% Danish and                                                                               100 %             70,81 %                           29,19 %

     operates across multiple units
                                                                                                                   F. Salling Invest A/S                        F. Salling Holding A/S

     Salling Group is owned 100% by the Salling        The Group operates the formats: føtex, Bilka
     Foundations. The Foundations purposes are to      and Netto, the Salling department stores and
                                                                                                                            48,29 %                                     51,71 %
     ensure that Salling Group develops continuously   e-commerce plus the franchises Starbucks and
     to meet our customers’ needs and to give some     Carl’s Jr. in Denmark. Additionally, the Group
     of the profits earned back to society through     operates the discount format Netto in Germany,
     donations.                                        Poland and Sweden.
                                                                                                                                                Salling Group

                                                                                                                                                                              Salling.dk, Bilka.dk, føtex.dk and
                                                                                                                                                                                  Netto.dk are covered by their
                                                                                                                                                                              respective formats. Starbucks and
                                                                                                                                                    100 %
                                                                                                                                                                                Carl’s Jr. are franchises and not
                                                                                                                                                                                       in scope for the reporting

                                                                                                         Salling      føtex            Bilka       Netto        Wupti       Starbucks            Carl’s Jr.

     Ownership structure
|4

     CSR report 2018
Improving everyday life - Corporate Social Responsibility report 2018 - Salling Group
through donations of the profits earned in the retail    waste during transportation, in warehouses and

     Our corporate
                                                                                                                     group. Since 2012, the foundations have donated          stores, and in the homes of our customers. As part
                                                                                                                     more than a billion DKK to projects within culture,      of the initiative, Netto introduced a deposit scheme
                                                                                                                     sports, charity, education, science and to the benefit   on shopping bags to encourage re-use, while føtex
                                                                                                                     of our employees.                                        stopped the sale of plastic cotton buds, disposable

     social imperative
                                                                                                                                                                              plastic cutlery and tableware. Totally that added
                                                                                                                     Increasing our social footprint                          up to more than 70 million plastic units.
                                                                                                                     In 2018 Salling Group also initiated a
                                                                                                                     transformation of our more than 53,000 employees         In this report, we have described more specific
                                                                                                                     to focus on our contribution to the UN Sustainable       activities where we in 2018 have contributed to
     With size comes responsibility                                                                                  Development Goals (SDGs), particularly 3 (Good           lasting change.
                                                                                                                     Health and Wel-being), 4 (Quality Education) and
     for employees, customers,                                                                                       12 (Responsible Consumption and Production).             Taking responsibility

     local communities and society                                                                                   In 2018, we took further steps to increase our
                                                                                                                                                                              As Denmark’s largest retail company, our main
                                                                                                                                                                              focus will always be to continue the ongoing
                                                                                                                     social footprint. Especially in the health agenda,       development of a sustainable business. Our
     Improving everyday life                                 significant change. 2018 certainly did not mark the     where Salling Group became the first nationwide          people-focus combined with our financial strength
     Being a retailer means being close to people’s lives.   end of our transformation; on the contrary, in many     retailer in Denmark to introduce a voluntary display     enables us to make conscious long-term decisions
     The choices we make on behalf of our customers          ways, 2018 signalled a new beginning. Following         ban on tobacco products, subsequently advocating         to the benefit of all whom we interact with.
     make a real difference in their everyday life.          the Salling Foundations’ acquisition of the remaining   a change in legislation to make a display ban            While this report itself is limited to 2018, our
     Eleven million people visit our stores weekly. With     19% of the shares from A. P. Moeller – Maersk, our      mandatory and urging other retailers to follow suit.     perspective on responsibility is for the future. We will
     that comes a significant responsibility, and it is      Group was once again 100% under the wings of                                                                     continue to strive to give people the opportunity to
     something we take very seriously.                       the Salling name. In 2018, we therefore changed         Salling Group is aiming to reduce its food waste         improve their everyday life. Strive to make a positive
     Being responsible is an integrated part of how we       the name of our company from Dansk Supermarked          by 50% by 2030. The Group remains the only               difference for our customers, our employees and
     do business. It is a mind-set. Our corporate purpose    Group to Salling Group to underline our heritage        retailer in Denmark to measure and publish its food      the society we take part in. By providing safe and
     of ‘Improving Everyday Life’ guides how we engage       and our connection to our owners; the Salling           waste figures. In 2018, Salling Group teamed up          responsible products, by sourcing conscientiously
     with our customers, colleagues, partners, suppliers,    Foundations.                                            with suppliers and NGOs to launch the initiative         in a world of growing complexity, by allowing our
     local communities and the world around us. We do                                                                ‘Danmark mod Madspild’ (Denmark Against Food             employees to utilise their full potential and last but
     this through sustainable solutions, the best customer   The Salling Foundations were established by our         Waste) with the aim of creating transparency about       not least give back to the society we take pride in
     value, job opportunities for all and through our        founding fathers, the entrepreneurial and visionary     food waste and sharing our and the UN’s ambition         being a part of. Salling Group’s purpose is to make
     donations via our owners, the Salling Foundations.      retailer Herman Salling and his father Ferdinand        with our customers, suppliers and partners.              everyday life better for customers, colleagues and
                                                             Salling. The foundations’ purpose is to ensure                                                                   communities.
     Giving back to society                                  that Salling Group develops to meet our                 Last year Salling Group launched an ambitious
     For the past six years, Salling Group has undergone     customers’ needs – and to contribute to society         strategy to reduce excess use of plastic and plastic

     Our corporate social imperativ
|6

     CSR report 2018
Improving everyday life - Corporate Social Responsibility report 2018 - Salling Group
Highlights 2018
     January                            February                          March                               April                            May                                 June

     Vegan minced-meat alternative                                                                            føtex sets a major target for                                        Dansk Supermarked Group
     is launched in our stores with a                                                                         organic products: over 2,000                                         changes its name to Salling
     huge sales impact                                                                                        organic products in 2020                                             Group

                                                                          Netto begins testing levying
                                                                          deposits on plastic carrier bags                                     føtex announces a stop of selling   Salling Group becomes partner
                                        We launch the full traceability   on the island of Funen                                               all plastic disposable tableware    in ‘Røgfri Fremtid’ (Smoke-Free
     Bilka increases its commitment     of tuna for our private labels                                                                         for the sake of the environment     Future) and decides to hide
     to training mentally handi­        – our customers have the                                                                                                                   away tobacco in all stores
     capped citizens by moving          possibility to check the tuna                                         Salling Group signs the new

                                                                                                                                                     47
     more sheltered workshops           online                                                                Transition Accord on Fire and
     into the Bilka hypermarkets                                                                              Building Safety in the textile
                                                                                                              industry in Bangladesh
                                                                                                                                                                                   Netto expands testing of
                                                                                                                                                                                   deposits on plastic bags – the
                                                                          More than half of all the
                                                                          children’s clothing sold in føtex
                                                                                                                                                     million                       deposit contributes towards
                                                                                                                                                                                   recycling
                                                                          is now produced with organic                                         plastic cotton buds are removed
     A new and improved strategy                                          cotton                                                               from shelves and replaced with
     regarding responsibility is                                                                                                               cardboard and paper products
     established
                                                                                                              Netto wins the Rainbow Award
     Labelling conference for                                                                                 Retail Prize for sending clear
     suppliers and other stakeholders                                                                         signals about being a diverse
     regarding food safety, health                                                                            company                                                              Netto opens its future discount
     and risks of misrepresentation                                       Netto and DanChurchAid gather                                                                            store: special focus on fruit and
     is held                                                              socially vulnerable people for                                                                           vegetables
                                                                          Easter meals across the country

     Highlights 2018
|8

     CSR report 2018
Improving everyday life - Corporate Social Responsibility report 2018 - Salling Group
Highlights 2018
       July                                August                             September                         October                             November                             December

       Netto hides all tobacco in the                                         føtex and Bilka launch clothes    føtex, Bilka and Salling            ‘Miljø- og Fødevareministeriet’      Netto and ‘FødevareBanken’

          500
                                                                              made from recycled plastic        department stores hide tobacco      (the Ministry of Environment         (the Danish Food Bank) invite all
                                                                                                                from public sight. Salling Group    and Food of Denmark) takes           social organisations via online
                                                                              Salling Group is nominated        becomes the first retail group      over ‘Danmark mod Madspild’          solutions to apply for excess
                                           Hiding tobacco has an impact:      for CSR award People’s Prize as   in Denmark to hide tobacco          (Denmark Against Food Waste),        food for Christmas. 36 tonnes
              Danish Netto                 significantly fewer young people   a recognition of longstanding     aiming at a smoke-free              which becomes the platform for       of food were donated on that
                 stores                    buy cigarettes in Netto – the      engagement within social          generation in 2030                  future national action planning      occasion

                                                                                                                                                                                                36
                                           goal: a smoke-free generation in   responsibility                                                        to fight food waste
                                           2030 is getting closer
       Sales of the highest-level animal                                                                                                            Focusing on social projects
       welfare products are increased                                                                                                               and sustainability, the Salling
       by more than a quarter of a                                                                                                                  Foundations start the distribution
       billion in three years                                                 Netto introduces new plastic                                          of donations through local føtex             tonnes
                                           Salling Group launches             bags from recycled plastic and                                        stores across the country (e.g.,
                                           ‘Danmark mod Madspild’             raises the deposit – and gets     Bilka halves its food waste in      playgrounds, recreational areas,     85 føtex stores throughout the
                                           (Denmark Against Food Waste)       even more bags returned           just four years – and sets a new    funding of a lab for the removal     country establish collaborations
                                           – an open national partnership                                       ambition to halve once again        and recycling of plastic from the    with local organisations
                                           to fight food waste                Netto’s customers elect                                               sea, to mention a few)               regarding distribution of
                                                                              *Organic Grower of the Year*                                                                               Christmas food
                                                                              among Netto organic suppliers     Bilka and the children’s charity    Food waste app developed by
                                                                              who have been nominated for       ‘Børns Vilkår’ create a volunteer   Netto and ’FødevareBanken’
       The heat wave in Denmark leads                                         the prize awarded by Netto        network throughout Denmark          (the Danish Food Bank) wins an
       to overproduction of tomatoes       All conventional pork meat in                                                                            international innovation award
       – ”food waste ketchup” is sold      Netto to come from pigs reared
       in our stores with great success    without the use of antibiotics                                                                           Salling Foundations Diversity
       and in addition receives massive                                                                                                             Prize 2018 is awarded (prize
       publicity                           Købmand Herman Sallings                                                                                  goes to a store or department        føtex almost halves its food
                                           Mindefond awards DKK 10                                                                                  that has made a positive             waste in just four years – and
                                           million in special bonus to        Bilka is certified “Great Place                                       difference regarding diversity       have set a new target to halve
                                           employees                          to Work”                                                              and inclusiveness)                   it again
       Highlights 2018
| 10

       CSR report 2018
Improving everyday life - Corporate Social Responsibility report 2018 - Salling Group
Ability to impact positively

       Strategy and                                                                                                                          ACTION:
                                                                                                                                           Continue focus
                                                                                                                                                                                                  ACTION:
                                                                                                                                                                                     Scale up to maximise positive impact

       ­governance
       The Sustainable Development
       Goals 3, 4 and 12 are the goals that
       Salling Group can impact the most

       In the spring of 2018, Salling Group management          Combined with Salling Group’s purpose, which       Economic and
                                                                                                                   reputational impact
       adopted a new CSR strategy for 2018-2021. The            is to make everyday life better for customers,
       strategy is based on a thorough analysis of the United   colleagues and communities, we defined three
       Nations’ 17 Sustainable Development Goals (SDGs).        drivers: Sustainability, Customer value and
                                                                Opportunities for All.
       Three individual goals were selected based on an
       evaluation of our company’s ability to create the        Heatmap
       highest level of impact.                                 From the analysis, it was concluded that global
                                                                goals 3, 4 and 12 are the goals where Salling
       To enable us to identify those three key global          Group have the greatest possibility to make a
       goals for Salling Group to impact we identified          serious impact. These three global goals will be
       three variables:                                         used as the platform for our CSR work going
                                                                forward.                                                                      ACTION:                                               ACTION:
       1. the potential impact on our business economy,         Based on our purpose and the three drivers, we                           Monitor development                        Continue focus and explore potential for
       2. our reputation and                                    have defined six CSR focus areas for our efforts                                                                        ­partnerships to scale up impact
       3. our own ability to influence the individual           over the coming three years, tapping into our
          global goals.                                         selected global goals.                                                                            Our ability to
                                                                                                                                                               ­impact positively
       Strategy and governance
| 12

       CSR report 2018
Improving everyday life - Corporate Social Responsibility report 2018 - Salling Group
Our purpose: Improving everyday life                                                                                                     establish six CSR committees. One committee
                                                                                                                                                  for each focus area. Each committee has a
                                                                                                                                                                                                        Each committee is responsible for:
                                                                                                                                                                                                        • Delivering on and setting targets for each
                                                                                                                                                  chairperson from the top management of Salling          focus area as well as being challenged as
          Drivers                Focus areas                                                                                   UN goals           Group, who, together with the CSR team, is              we make progress on existing targets
                                                                                                                                                  responsible for driving efforts across the            • Being subject matter experts on finding the
                                 Food waste                                   Plastic                                                             organisation. Each committee will co-operate            right solutions
          Sustainability         Reduce food waste by                         100% recyclable packaging in private                                with the other members of each committee.             • External activation in formats and at group level
                                 50% from 2014-2030                           label from 2018-2023
                                                                                                                                                                                                        • Securing internal communication – in formats
                                                                                                                                                  Top management taking lead                              and HQ - and reporting and sparring to the
                                 Responsible products                         Health                                                              • Chief Financial Officer (CFO): Anders Hagh            CSR team and Executive Committee.
                                 Increase revenue from responsible products   1. Nutritional food
          Customer value         100% supplier risk screening
                                                                                                                                                  • Executive Vice President (EVP),
                                                                              2. Physical activity
                                 + DKK 500 m sale of animal welfare           3. Support “generation smoke-free in 2030”                            Netto International: Michael Løve
                                                                                                                                                  • Purchasing Director, Commercial (PD): Jeppe Dahl
                                 Inclusiveness                                Great work life                                                     • Executive Vice President (EVP),
                                 60% of job ready persons to get a job        +75% overall satisfaction /
          Opportunities                                                                                                                              føtex: Thor Skov Jørgensen
                                                                              +75% satisfaction with superior
                                                                              Continuous development                                              • Executive Vice President (EVP), HR: Peter Poulsen

                                                                                                                                                  CSR Committees – Salling Group – Reporting interval
       CSR Framework                                                      that criterions such as importance, real impact,
       The six focus areas have been prioritised in                       diligence and obligation to the strategy will be
                                                                                                                                                   COMMITTEES
       accordance to where we can influence positively                    prioritised.
       on new opportunities and where we can mitigate                                                                                              Food waste Anders Hagh, CFO
       our impact on the planet.                                          Objectives and status are explained in the
                                                                          following chapters.                                                      Plastic Michael Løve, EVP
                                                                                                                                                                                                            Each committee reports
       Collaboration with external partners
                                                                                                                                                   Responsible products Jeppe Dahl, PD                      to the Executive Committee
       Each focus area contains of one or more specific                   CSR anchored directly in top management
                                                                                                                                                                                                            three times a year.
       objectives, and they have in general been                          2018 was also the year when we chose to even                             Health Thor Skov Jørgensen, EVP
       developed directly in relation to a global goal.                   further anchor our CSR agenda directly in
       Often in collaboration with external partners1,                    top management. After the establishment of the                           Diversity Peter Poulsen, EVP
       including interest groups2, in order to ensure                     six focus areas in the CSR strategy, we decided to
                                                                                                                                                   Great work life Peter Poulsen, EVP

       Strategy and governance
| 14

                                                                                                     1
                                                                                                         E.g., Ernst & Young and DIEH
       CSR report 2018                                                                               2
                                                                                                         E.g., WWF, Fairtrade, 3F, DanChurchAid
Improving everyday life - Corporate Social Responsibility report 2018 - Salling Group
Sustainability
As one of Denmark’s largest
companies, we seek to make a
difference, and we are constantly
working to mitigate our impact on
the climate and the environment.
Thinking and acting sustainably is
a natural part of running a solid,
responsible business
Improving everyday life - Corporate Social Responsibility report 2018 - Salling Group
Food waste
                                                                                                                           Food Waste in Formats and Total
                                                                                                                           45000                                                                                                 42826

                                                                                                                           40000

                                                                                                                           35000
                                                                                                                                                                                                                                                  29787
                                                                                                                           30000

       We are still on track                                                                                               25000

                                                                                                                           20000
                                                                                                                                                                                                      19458
                                                                                                                                                                                                                         17303
                                                                                                                                     15122
                                                                                                                           15000

                                                                                                                           10000                         8119       8033

                                                                                                                                                                                         4016
                                                                                                                            5000

                                                                                                                               0
                                                                                                                                               føtex                          Bilka                            Netto**                   Total*
       As a major FMCG3 retail group, it is inevitable        take over the initiative and develop it further in                                                       2014      2015          2016     2017     2018
       that we contribute to food waste. That is why we       an upcoming ‘Think Tank on the Prevention of                  *Incl. Salling and warehouses
                                                                                                                            ** More stores account for 219 tonnes in 2018
       have - in line with SDG 12.3 - set a target to halve   Food Waste and Food Loss’. We are pleased to
       our food waste by 2030.                                have contributed to developing the concept and
                                                              platform for a future national action plan to reduce
       In 2018, together with a number of Denmark’s           food waste.
       leading companies, we launched the ‘Danmark
                                                                                                                           Food Waste Development
       mod Madspild’ initiative (Denmark against              Bilka and føtex almost half way                              45000
       Food Waste). All partners in this initiative are       The reduction of 1,176 tonnes that we achieved
                                                                                                                           40000
       obligated to publish their food waste figures, as      this year equals to 3.8% in absolute figures. We
                                                                                                                           35000
       we have already done since 2016, and at the            are proud to say that it is a significant reduc-
                                                                                                                           30000
       same time, work towards a 50% reduction by             tion compared to last year. Our føtex and Bilka
                                                                                                                           25000
       2030. The partnership is open to anyone who is         formats have been so dedicated and effective in
                                                                                                                           20000
       interested.                                            their work that they have managed to halve (Bilka)
                                                              and almost halve (føtex) their food waste in just            15000

       Upcoming national action plan                          four years. Since 2014, Bilka has reduced its food           10000

       ‘Danmark mod Madspild’ was very well received,         waste by 4,017 tonnes - i.e., 50%, while føtex has            5000

       and we subsequently agreed with ‘Miljø- og             reduced its food waste by 7,003 tonnes, equal to                 0
                                                                                                                                   2014 2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 2025 2026 2027 2028 2029 2030
       Fødevareministeriet’ (the Ministry of Environment      46.3%.
                                                                                                                                                                                      Target          Actual
       and Food of Denmark) that the Ministry should

       Sustainability
| 18

                                                                                          3
                                                                                              Fast Moving Consumer Goods
       CSR report 2018
Nevertheless, we want to continue the fight             to their ‘best before’ date. In Sweden, Netto also
                                                                               against food waste in both formats by setting new       cooperates with several organisations that bring
                                                                               targets. The new target is yet again to halve food      otherwise wasted food to use, e.g., for homeless
                                                                               waste in both Bilka and føtex by 2030, equal to a       people and for feeding animals.
                                                                               total reduction of 75% compared to 2014.
                                                                                                                                       During the summer of 2018, Sweden was affected
                                                                               In Netto Denmark, we reduced the food waste by          by a heat wave, which left farmers struggling to
                                                                               1.9% in absolute figures, despite the fact that we      feed their animals in the drought. Aiming to help,
                                                                               have opened more stores and expanded during             Netto Sweden involved their stores in a project
                                                                               this period. Still this development is below our        where food waste was donated to local farmers
                                                                               expectations.                                           for animal feed. This was a highly appreciated
                                                                                                                                       initiative.
                                                                               Reducing food waste footprint
                         “1,176 tonnes. This is how much we                    In 2018, we collaborated with ‘FødevareBanken’          Stronger focus outside Denmark
                         have reduced our total food waste                     (the Danish Food Bank), Wefood, ‘Mad til Alle’          As of 2019, we are starting to measure food waste
                         at Salling Group in the past year, and                (Food for All), ‘Stop Spild af Mad’ (Stop Wasting       in Netto in Germany, Poland and Sweden as well.
                         we will continue our determined efforts               Food Denmark) and local organisations through-          The reduction target will be different, however,
                         to avoid food waste and stay on track                 out the country on ways to reduce food waste.           since stores outside Denmark, due to a narrower
                         to reach our target”,                                                                                         assortment, have less waste compared to Danish
                         Anders Hagh, Chief Financial Officer, Salling Group   We have reduced packet sizes for many articles          Netto stores and therefore less to optimise.
                                                                               in order to avoid food waste at the consumer
                                                                               end. This is done through closer and data-driven
                                                                               cooperation with our fruit and vegetable suppliers
                                                                               in order to secure 24 hours lead-time on all fruit          2,800,000 meals
                                                                               and vegetable convenience products. The result:
                                                                                                                                           not wasted
                                                                               more fresh products and less food waste.

                                                                               Netto in Sweden – like in Denmark – seeks to
                                                                               reduce its food waste footprint by optimising               199 tonnes of food
                                                                               store routines that ensure that fresh food is sold at
                                                                               discounted prices close to the ‘best before’ date.
                                                                                                                                           donated for human
                                                                               Each store has a dedicated space in the fresh               consumption
                                                                               areas that displays the current items that are close

       Sustainability
| 20

       CSR report 2018
Plastic
       Plastic should never end up in nature

       Each year a large quantity of plastic harmfully       4. All single-use tableware in plastic phased
       ends up in the environment around the world to           out no later than during 2021
       the detriment of both nature and wildlife. Plastic
       packaging plays an important role in the durability   5. All plastic used for transportation to be
       of food and in reducing food waste. But at the           reused or recycled by 2020
       same time it poses a serious challenge if it is not
       handled properly and therefore ends up as waste.      These ambitions may grow as we learn more
                                                             about the different kinds of plastic. But right now
       We have set 5 targets to support our ambition:        we are committed to these very ambitious targets.

       1. Reduce use of plastic in packaging in all          New design to reduce plastic
          food and near-food private label products          Target 1-3 will all be served by the new packaging
          by 30% by 2023                                     design principles that we have developed and are
                                                             in the process of validating with external partners
       2. All food and near-food private label products      such as ‘Verdensnaturfonden’ (the World Wildlife
          to be designed for full recyclability by 2023      Foundation – WWF) and other industry experts.
                                                             The packaging principles will be applied to our
       3. 30% of plastic used for food and near-food         private labels as soon as possible. We expect
          private label products to be made from             a number of changes to our packaging to be
          recycled plastic by 2023                           launched in 2019. Two initiatives, in Netto and

       Sustainability
| 22

       CSR report 2018
                                                                                                                   Foto: Stefan Sauer/Picture Alliance/Ritzau Scanpix
“At Salling Group, we have set an overarching                 føtex respectively, have already seen significant       approximately 47 million plastic cotton buds
       ambition that plastic should never end up in                  progress and have helped make the plastic agenda        and 25 million plastic knives, forks, cups, glasses,
       nature. To support that, we focus on reducing                 very present in the retail industry:                    straws and plates.
       the amount of plastic we use, and we will
       actively pursue a way of working that increases               1. Netto tests deposits for plastic bags                Innovative employees show the way
       the financial value of used plastic”.                         In Netto, we became the first Danish FMCG               In 2018, at our warehouse for processed food,
       Michael Løve, Executive Vice President, Netto International   retailer to introduce deposits on plastic bags. This    we had a target of reducing costs of GNFR (goods
                                                                     contributes to plastic being reused or recycled to      not for resale). Trying to reduce not only costs but
                                                                     a greater extent. The deposit scheme has initially      also the amount of plastic we use, we carefully
                                                                     been introduced on Funen and Bornholm to test           examined the foil used for the manual foiling of
                                                                     customer reaction. Initially, we gave back DKK          pallets, as well as foil efficiency.
                                                                     1 per bag to customers when they returned the           The study led to a new type of foil being developed
                                                                     bags. However, the return rates were low, so we         in a cooperation between warehouse employees,
                                                                     increased the pay-back to DKK 2 per bag. As a           GNFR buyers and external partners. The result will
                                                                     consequence, the return rates have grown from           give us a saving in manual foil costs of 36% and
                                                                     7% to 15% in average per week, and sales of             save more than 72% plastic foil in manual areas
                                                                     plastic bags have dropped by almost 14%. We are         per year.
                                                                     currently evaluating the customer reaction and will     We are now in the process of introducing this
                                                                     make a final decision as to whether to roll out this    new foil to all manual areas in all our warehouses
                                                                     scheme during the first half of 2019. We estimate       anticipating lower costs, less plastic, more stable
                                                                     that Salling Group will eliminate the use of more       pallets and more efficiency.
                                                                     than 1,000 tonnes of virgin plastic if the initiative
                                                                     is rolled out nationwide in Netto.                      Re-circular multi-way plastic boxes
                                                                                                                             In Q4 of 2018, føtex and Bilka started to use
                                                                     2. More sustainable alternatives                        multi-way plastic boxes for the transportation of
                                                                     In føtex, plastic cotton buds were phased out during    fruit and vegetables instead of one-way cardboard
                                                                     2018. At the end of the year, we stopped the sale       and plastic boxes that ended up as waste. The
                                                                     of all plastic disposable tableware in føtex’s 100+     multi-way boxes go from supplier to us and back
                                                                     stores. Both cotton buds and plastic disposable         to supplier, where they are washed and re-used.
                                                                     tableware were replaced with more sustainable           When they have served all they possibly can, they
                                                                     alternatives made from, for example, wheat straws,      are made into plastic granulate that can be used
                                                                     bamboo, sugar cane, wood or paper. By doing             for other plastic products.
                                                                     this, we have stopped the annual sale of

       Sustainability
| 24

       CSR report 2018
Customer
­value
Customers are the foundation of
our business, and we are here
to improve their everyday life.
Salling Group is continually striving
to be better at creating value for
our customers. We do this by
making it easier for customers to
choose healthy and sustainable
products in our stores
Responsible
       products
       We take pride in providing our customers
       with the option to shop responsibly

       Since launching our responsible procurement             requirements, as well as promote collaboration
       system in 2017, we have activated almost all of our     and capacity building with suppliers.
       in-scope supplier base on the platform and thereby
       increased traceability and transparency. This has       Promote improved working conditions
       enabled us to unveil the very global and complex        A good example of collaboration and capacity
       nature of our diverse product supply- and value         building is our cooperation with Mutti S.P.A., one
       chains. We have had particular focus in 2018 on         of the biggest players in the Italian processed
       extended mapping of many of our food                    tomato industry. Extending our sustainability
       commodities, such as fruit and vegetables, coffee       requirements’ scope to a lower risk country like
       and tea, wine, vanilla and processed tomato             Italy has facilitated positive impacts upstream in
       products. This has allowed us to evaluate responsible   Mutti’s agricultural supply chain. We anticipate     “We have the power to promote
       procurement hotspots and thereby determine              that these changes can promote improved working      improved working conditions on
       appropriate sustainability standards and                conditions on a bigger scale.                        a bigger scale and to facilitate
                                                                                                                    positive impacts in supply chain”

                                                                                                                    Jeppe Dahl Jeppesen, Purchasing Director, Commercial
       Customer value
| 28

       CSR report 2018
In 2018, we scaled up on sample verifications         campylobacter inspection of its own minced meat
       – i.e., taking out information and documentation      (private labelled as ‘Mesterhakket’ beef) from all
       that have been uploaded by our suppliers – and        its raw ingredient suppliers. According to the
       scrutinising these regarding traceability, validity   Danish Veterinary and Food Administration,
       and proper information on production sites.           chicken meat had so far been regarded the
       We have developed a systemic approach and             primary source of campylobacter cases. In the
       allocated resources in order to further               new action plan, minced beef was suspected of
       enhance verification processes in coming years.       being an overlooked source of the disease.

       Capacity building                                     In our own inspection of minced meat, we took
       In 2019, one of our aims is to increase efforts       out 33 samples for testing, and all were negative
       within additional product groups, e.g., non-food,     – i.e., without a trace of campylobacter. Three
       that are likely to require special attention. In      samples of minced pork were also tested – also
       addition we are aiming to intensify our effort in     with negative results. In addition, suppliers were
       capacity building by educating our agents and         asked for their own analyses of campylobacter
       training producers in ethical trade. With regards     in beef. All were able to report that their
       to our textile category, we will also continue to     self-monitoring analyses had been negative.
       work with fire and building safety in Bangladesh
       through our membership of the Transition Accord.      Subsequently, the Danish Veterinary and
                                                             Food Administration has taken more samples of
       Food safety                                           ‘Mesterhakket’ and all have been negative, we
       Responsible products and production are also          are proud to say.
       about food safety. In many of our stores, we
       produce our own meat products, which calls for
       very strict in-house control regarding particularly
       hygiene.

       In spring 2018, as a result of ‘Fødevarestyrelsens’
       (the Danish Veterinary and Food Administration’s)
       announcement of a new plan to examine and
       reduce the number of campylobacter infections
       in Denmark, Salling Group launched a

       Customer value
| 30

       CSR report 2018
Animal welfare
       We cooperate with our suppliers
       to inspire them to integrate
       animal welfare in production

       At Salling Group, we want to promote animal                is to increase the sale of products with the highest
       welfare and offer the best opportunities to choose         animal welfare by DKK 500 million by 2020.
       animal welfare products in our stores. Therefore,
       we strive to ensure a wide assortment and                  Inspiring suppliers
       communicate the level of animal welfare in our             As part of this effort, we are cooperating with our
       products, making it easier for our customers to            suppliers to inspire them to think animal welfare
       make an informed choice.                                   during production, and our buyers regularly
                                                                  participate in animal welfare training. By the end
                                                                                                                         We strive to ensure a wide assortment, and
       Animal welfare partnership                                 of 2018, we had 171 products in meat, eggs,
                                                                                                                         communicate the level of animal welfare in
       Central to the effort is a five-year partnership with      poultry, milk and cheese in our stores that are
                                                                                                                         our products, making it easier for customers
       ‘Dyrenes Beskyttelse’ (the Danish Animal Welfare           recommended by the Danish Animal Welfare
                                                                                                                         to make informed choices.
       Society), which is one of the most ambitious               Society. We see good opportunities to accelerate
       initiatives in this area in Danish retail. Our objective   this positive trend even further through better

       Customer value
| 32

       CSR report 2018
selection and higher volume. We wish to ensure         animal welfare - 1 heart, 2 hearts and 3 hearts
       even more attractive prices for our customers          with 3 hearts being the highest level of animal                                      Sales of products produced      Since the last cage eggs were

                                                                                                                   171
       when it comes to animal welfare products.              welfare - which make animal welfare more                                             with the highest level of       removed from our stores in
                                                              accessible and ensure that the development is                                        animal welfare have             2017, the focus has been
       Expanding animal welfare label                         consumer-driven.                                                                     increased by DKK 292            directed towards ensuring that
       In 2018, we participated in expanding the                                                                                                   million since 2015. The         cage eggs are not used as an
       national animal welfare label, so it will also         For broilers, ambitions for the national label for                                   aim is an increase in           ingredient in our products. The
       include broilers in future. The label was introduced   animal welfare include focussing on the use of       animal welfare                  turnover for the category of    goal is for no cage eggs to
       in pork in 2017, and since then the proportion         chicken breeds that grow more slowly, ensuring       labelled products               DKK 500 million by 2020.        be part of our own-production

                                                                                                                                                   500
       of meat with the new label has grown steadily.         the animals have more space and shorter                                                                              and private label products by
       The label divides products into three levels of        transport times for slaughter.                       By the end of 2018, there                                       the end of 2019.
                                                                                                                   were 171 animal welfare
                                                                                                                   labelled products in Salling
                                                                                                                   Group stores. An increase
                                                                                                                   of 38% in one year.             million
                                                                                                                   Animal welfare sales increase

                                                                                                                                                                                                292
                                                                                                                   300

                                                                                                                   250

                                                                                                                   200

                                                                                                                   150
                                                                                                                                     111
                                                                                                                                                       89                    92
                                                                                                                   100

                                                                                                                    50

                                                                                                                      0
                                                                                                                                    2016              2017                  2018                Total

       Customer value
| 34

       CSR report 2018
Health
       Hiding cigarettes in all our stores is a
       strong platform for future health initiatives

       In 2018, Salling Group took the most important        public view as the most important action retailers
       step in the field of health from a large Danish       can take to actively support the goal of a
       FMCG group for many years. We became the              smoke-free generation in 2030. An objective that
       first retail group in Denmark to hide away all        also the Danish government has set itself, in its
       tobacco from public view in Netto, føtex, Bilka       Cancer Plan IV.
       and in Salling department stores.
                                                             Smoke-free generation 2030
       The decision was made based on                        The effect of placing tobacco out of sight is
       recommendations from Kræftens Bekæmpelse              that fewer young people start to smoke. Netto
       (the Danish Cancer Society), Lægeforeningen (the      became the first chain at home to place tobacco
       Danish Medical Association) and Hjerteforeningen      out of public view. After Netto hid away tobacco,
       (the Danish Heart Association). All of which – with   sales fell by 9%. In stores with a higher number
       reference to a report from WHO Europe and other       of young customers, there was an average
       factors – recommend hiding tobacco away from          decline of 25%.

       Customer value
| 36

       CSR report 2018
“We have chosen to push forward an
                                                                                                                     agenda to promote a healthier future,
                                                                                                                     especially for our youngsters and the
                                                                                                                     coming generations: placing tobacco
                                                                                                                     out of sight is a means to do so”
       We turn over more than DKK 1.2 billion in             The decision to hide tobacco at Salling Group
       tobacco. The immediate experience of hiding           is the first link in the establishment and
                                                                                                                     Thor Skov Jørgensen, Executive Vice President, føtex
       tobacco has been a double-digit million decline       implementation of an ambitious health strategy
       in sales and lost earnings. We have received          for the entire group, which in its essence will focus
       recognition for taking this step, but some have       on three main tracks: nutrition, physical activity
       also questioned whether we are trying to              and smoke-free generation
       “educate” our customers.
                                                             Health promoting initiatives
       There is nothing we want less than to point a         Today, we are working with a number of
       finger at our customers. We fully recognise that      health-promoting initiatives, e.g., our participation
       adults have the right and freedom to smoke.           in the salt partnership; information about healthy
       Nonetheless, numerous studies and recognized          product alternatives; sponsorship at the School
       research document that smoking is a dangerous         Olympics; the promotion of well-being in
       habit – which is why we would like to contribute      collaboration with children’s charity ‘Børns Vilkår’;
       to making our children and our children’s             partnership with ‘Røgfri Fremtid’ (Smoke-Free
       children less likely to start smoking.                Future); increased focus on fruit and vegetables
                                                             in our stores; navigation through diet advice tips;
       22 million fewer cigarettes                           and donation of vouchers for healthy food for
       In financial terms, we have consciously chosen        kindergarten groups in Germany.
       to accept a reduction in revenue. We are
       Denmark’s largest retailer, and that brings along
       responsibilities. On this specific and very
       important area, we have chosen to push forward
       with an agenda, so we can, hopefully, contribute
       to a healthier future. In 2018 alone, we sold 22
       million fewer cigarettes than the year before.

       With probably the largest health-promoting
       initiative in many years in the retail industry, we
       have now established a serious platform for future
       work with our health strategy over the coming
       years.

       Customer value
| 38

       CSR report 2018
Opportunities
and diversity
With more than 53,000 colleagues,
Salling Group is one of Denmark’s
biggest employers, and we take
pride in having the best-qualified
managers and employees in our
business. Therefore, we are committed
to the continuous development of our
employees and managers
Inclusion                                                                                                                                                      150
                                                                                                                    In 2018, Salling Group was nominated for
                                                                                                                    the CSR People’s Prize for longstanding efforts                          We engage
                                                                                                                    to create an inclusive workplace. The prize                              diverity partners
                                                                                                                    is awarded by CABI, ‘Center for Aktiv             agreements with        in our HR team
                                                                                                                    Beskæf­tigelsesindsats’ (the Centre for Active    88 municipalities      with specialist
                                                                                                                    Employment Efforts).
       We aim to give everybody an
                                                                                                                                                                      concerning em-         knowledge and
                                                                                                                                                                      ploying people on      experience in the

       opportunity to make a difference                                                                                                                               the margins of the
                                                                                                                                                                      labour market.
                                                                                                                                                                                             field who work
                                                                                                                                                                                             together with
       regardless of social circumstances                                                                                                                                                    municipalities and
                                                                                                                                                35 ­employees                                job centres.
                                                                                                                                                employed under
                                                                                                                                                integration basic     According to CABI’s
                                                                                                                                                training (IGU).       social calculator,
       Salling Group is one of the country’s largest        schools to get more people into work. In order to                                                         Salling Group
       employers. We want to take responsibility in the     maintain internal focus in this area, every year the    12 local agree-                                   has contributed to
       labour market and ensure that our employee-mix       Salling Foundation Diversity Award is given to a        ments for part-time                               society with DKK
       reflects the society around us.                      department or store that has made a special             jobs with mentoring                               61,475,000 by

                                                                                                                                                                                             130
                                                            effort to promote inclusiveness in the workplace.       for young people                                  including people
       An important focus area is to create opportunities                                                           under the age of 18                               on the fringe of the
       for people who have difficulties in finding a        Apprentices in Integration training                                                                       labour market.
       foothold in the labour market. Taking local          In 2018, we continued our work with the two-year
       conditions and challenges as our starting point,     integration basic training course (IGU), which,                                                                                  diversity coor-
       we have 150 agreements with job centres and          through a paid basic course, prepares employees                                                                                  dinators across
       other partnerships across 88 municipalities.         for further training as a sales assistant, butcher or   In 2018, Netto was awarded the Danish                                    the country who
       Adapting to local conditions enables us to target    baker. The purpose of the training programme,           Rainbow Retail Prize for sending clear signals                           support our stores
       our offers, skills development and training, which   which was launched by ‘Udlændinge- og                   about being a diverse retail business that                               to ensure the
       can secure long lasting employment. During           integrationsministeriet’ (the Ministry of Immigration   shows inclusiveness in relation to sexual                                inclusion of
       2018, we had an average of 976 employees             and Integration) in 2016, is to help refugees           orientation.                                                             vulnerable groups.
       hired with reduced duties or in flexible jobs. We    between the ages of 18 and 40 take a step into
       work with a wide range of organisations and          the Danish labour market and improve their

       Opportunities and diversity
| 42

       CSR report 2018
”At Salling Group, we strive to have
                                                                                                                     a diverse and balanced workforce. In
                                                                                                                     general we have succeeded in attracting
                                                                                                                     a balanced workforce across our
       linguistic skills and understanding of Danish         been employed in a job with a salary subsidy.           business areas. For further development
       culture and the labour market. In all, 35             As of 2018, we have been participating in a pilot       we have secured corporate initiatives to
       apprentices commenced an IGU programme                project with ‘Gladfonden’ to establish ‘flex-training   pursue our goals for a fully equal and
       in 2018.                                              for the mentally disabled’, which over the next two     balanced gender leadership population
                                                             years will be tested in more of our stores.             also on leadership levels from Senior
       Mentored part-time jobs                                                                                       Manager and above”
       In cooperation with a lot of municipalities, we       Equality strengthens opportunities
                                                                                                                     Peter Poulsen, Executive Vice President, HR
       offer part-time jobs with mentoring. This             Equality is another prerequisite for being able to
       programme is targeted at young people under           recruit the best talent. By the end of 2018, 49%
       the age of 18 who are in need of special support      of the managers at Salling Group were women,
       due to suffering from challenges such as learning     while women accounted for 37% of all promotions
       disabilities, low self-esteem, social isolation or    in 2018. The proportion of women at the top
       other similar challenges. The programme is widely     levels of management, is significantly lower;
       used e.g., in the municipality of Copenhagen,         16% at director level and above. Therefore,
       where we have mentored and employed more              initiatives have been put into place to strengthen
       than 550 vulnerable young people in part-time         opportunities for talented women to make a
       jobs. Experience shows that these part-time jobs      career, including supporting career planning
       often improve the well-being of young people,         and clarifying potential career paths. Currently
       increase their self-confidence and improve their      the board of directors consists of 17% female
       social skills. This puts them in a better position    representatives. Goal by 2021 is 40%. Target
       for training or work.                                 was previously set by 2017 which we did not
                                                             meet due to no new appointments nor change of
       Creating jobs and training                            gender composition.
       Salling Group cooperates with the national
       association LEV to create jobs and training places
       for people with cognitive disabilities. Our goal is
       to help more mentally disabled people to find a
       permanent footing in the labour market. A shop
       or store job typically contains training of social,
       personal and, not least, professional
       competencies. Since the cooperation was
       established in 2012, nearly 300 people have

       Opportunities and diversity
| 44

       CSR report 2018
Great work life
       Our employees are our greatest asset.
       If they do well, the Group does well

       Salling Group’s purpose is to make everyday           in 2018, the overall result showed a satisfaction
       life better for customers, the communities and not    level that surpasses the industry’s average. In
       the least for our colleagues. We want to be a         2018, Bilka, for the second time, achieved
       workplace with a fine collegial spirit, good          certification from Great Place to Work5, which
       working environment and responsibilities.             recognises the best jobs internationally.
       At the same time, we strive to ensure the best
       opportunities for career development and              In addition to well-being and development, we
       continue our tradition of training the best leaders   focus on creating steady improvements in health
       in the retail industry.                               and safety. In 2018, Salling Group’s non-food
                                                             warehouse in Aarslev, Denmark, received a health
       Job satisfaction above industry’s average             and safety prize (a working environment prize
       In order to ensure continued improvements, we         awarded by ‘Arbejdsmiljørådet’ - the Danish
       conduct an annual satisfaction survey among all       Working Environment Council) for a targeted effort
       our employees and ensure the structured follow-up     that has reduced the number of accidents
       of action plans at local and higher levels. Again     by almost 90% since 2013.

       Opportunities and diversity
| 46

                                                                             Great Place to Work is a certification programme
                                                                            5

       CSR report 2018                                                       using employee ratings to determine certification
In order to ensure a more efficient recruitment      participate in bespoke professional courses and
       process and on-boarding for job seekers,             share experiences with colleagues from other
       we introduced the ‘Fasthire’ system in 2018,         parts of the group.
                                                                                                                 More than                                More than 40% of

                                                                                                                 500
       which is a template-based system. Here,
                                                                                                                                                          føtex´s store managers
       a range of fixed templates have been created         The largest provider of apprenticeships
       for each chain where individual managers             With more than 500 apprentices per year,
                                                                                                                                                          and Bilka´s department
       can publish vacant positions and receive and         Salling Group is the largest provider of                                                      managers are former
       process applications. The system also gives          apprenticeships in Denmark. We regard our                                                     Salling Group apprentices
       interested candidates the opportunity to create a    apprentices as an important part in educating        apprentices are trained
       profile, so we have an ever-growing candidate        talented employees and future leaders. All our
       bank that provides our managers with excellent       apprentices follow an individual training plan       each year at Salling Group – more than
       opportunities to occupy positions for young          where work in the store is combined with a stay      in any other Danish company
       workers, for example, without having to go           at our own Salling Group Academy at Bøgehøj,
       through a long recruitment process. In addition,     Ebeltoft. We offer apprentices good opportunities

                                                                                                                                                          5,000
       the ‘MyBenefits’ portal, which all employees         for their future careers within the group, both in
       have access to, gathers together a wide range of     Denmark and abroad. The strength of the training
       employee benefits, such as discounts and special     is underlined by the fact that roughly 40% of
       offers.                                              føtex’s store managers and Bilka’s department
                                                            managers are former apprentices.
       Employee training centre                                                                                                                           employees undertook
       Practical experience, combined with professional                                                                                                   a course at our own
       study, is a strong starting point for personal and                                                                                                 training centre in 2018
       professional development. That is why we run
       our own training centre where our employees                                                               Employee response rate
                                                                                                                 of 90% and engagement
                                                                                                                 rate of 78%
                                                                                                                 (Barometer survey)

       Opportunities and diversity
| 48

       CSR report 2018
Netto and the Danish Food Bank
                                                                                                                                    have developed a food waste app
                                                                                                                                    that guides consumers to the nearest

       Taxes
                                                                                                                                    store offering marked down food
                                                                                                                                    products. A free public service
                                                                                                                                    allowing consumers to save money
                                                                                                                                    and to help avoiding food waste.

       At Salling Group, we recognise that taxes
       are a crucial resource to help enhance
       public services and investments to support,
       among others, the United Nation’s
       Sustainable Development Goals (SDGs)

       Our tax payments are a contributing factor in        Our approach to tax is directed by our tax policy,7
       meeting these goals, not only 3, 4 and 12 which      which is approved by the Board of Directors.
       are the goals we primarily address, but also goal
       16.6,6 because, in the countries where we            Commercial and legal considerations
       operate, they contribute to raising more revenue     We continuously strive to comply with the tax
       for governments to improve society welfare and       legislation of the countries in which we operate, and
       innovation, to helping solve societal problems and   we only use business structures that are driven by
       to encouraging positive social and environmental     commercial and legal considerations. Furthermore,
       behaviour.                                           we seek good relationships with tax authorities

       Taxes
| 50

                                                               6
                                                                   To develop effective, accountable and transparent institutions
       CSR report 2018                                         7
                                                                   https://storage.sallinggroup.com/media/2055/policyontax.pdf
Total tax contribution                                                     Total tax contribution
                                                                                                                                                                                       divided by countries                                                     divided into categories
                                                                                                                                                                                       Total DKK 7,664 million                                                    Total DKK 7,664 million
       based on mutual respect, transparency and trust,                        tax, and taxes paid directly (taxes borne), such as
       and we engage constructively in national and                            corporate income tax and property taxes.                                                                                                                                                                     2%
                                                                                                                                                                                                                                                                                                  1%
       international dialogue with governments and                                                                                                                                                                                                                              6%    6%
                                                                                                                                                                                                                                                                                                       2%

       business groups to support the development of                           Taxes and duties collected                                                              Sweden         361
       effective tax systems and tax administrations.                          Taxes and duties collected, consist of value added
       We have operating companies in Denmark,                                 tax, taxes withheld from employee wages and
       Germany, Poland and Sweden, but the largest                             excise duties. The included amount for value                                            Poland        290                                                                               51%                    32%

       activity occurs in Denmark.                                             added tax is calculated as the net VAT payment
                                                                               to the state, meaning VAT on sales minus VAT
       According to the published corporate tax record                         payable. Collected excise duties in Denmark                                            Germany           602
       for 20178, F. Salling Holding A/S, which is the                         (e.g., on chocolate and alcohol) are only included
       administration unit for Salling Group, is the 19th                      for imported goods as excise duties on locally
       largest corporate income tax payer in Denmark                           produced products are paid to the authorities by                                       Denmark                                                 6.411            Corporate tax   Energy tax incl. PSO    Environmental tax       Property tax
       with a total corporate tax payment of DKK 418                           the manufacturing companies.
                                                                                                                                                                                                                                                Employee taxation          Value added tax                  Excise duty
       million. F. Salling Holding A/S is responsible for
                                                                                                                                                                                                                       5.000                                           (output minus input VAT)        (imported goods only)
       paying all corporate tax to the authorities on                          Taxes and duties borne
       behalf of the Danish companies in the Group.                            Taxes and duties borne, consist of corporate tax,
                                                                               energy tax, environmental tax and property tax.
                                                                                                                                                                                  Taxes and duties collected                                                   Taxes and duties borne
       Total tax contribution                                                  The largest amount of taxes and duties borne
                                                                                                                                                                                     Total DKK 6,839 million                                                     Total DKK 825 million
       In 2017, the total tax contribution9 from the Group                     relates to corporate income tax (58%). The Danish
       amounted to DKK 7,664 million, compared to                              companies in the Group paid a total corporate
       DKK 7,319 million in 2016. This includes both                           tax payment of DKK 418 million. Additionally,
                                                                                                                                                                                                  7%
       taxes paid indirectly by our company (taxes                             company tax totalling DKK 58 million was paid                                                                                                                                              16%

       collected), such as VAT and employee income                             abroad.
                                                                                                                                                                                                                 36%
                                                                                                                                                                                                                                                                9%

                                                                                                                                                                                                                                                                                                  58%

                                                                                                                                                                                            57%                                                                  17%

                                                                                                                                                                        Employee taxation       Value added tax             Excise duty        Corporate tax   Energy tax incl. PSO    Environmental tax       Property tax
                                                                                                                                                                                            (output minus input VAT)   (imported goods only)

       Taxes
| 52

                         8
                             We are reporting on 2017 figures since 2018 figures are not available for all formats and countries at the time of writing this report
       CSR report 2018   9
                             The presentation is made in accordance with the standardised Total Tax Contribution methodology
Primary production
                                                                                                                                                      Human rights                 Environment
                                                                                                                                                      Child labour                 Use of water, ­chemicals

       Risks and
                                                                                                                                                      Forced labour                etc.
                                                                                                                                                      Minimum wage

                                                                                                                                                      Manufacturer

       due diligence
                                                                                                                                                      Human rights                 Corruption
                                                                                                                                                      Forced labour                Inducement to gain order
                                                                                                                                                      Child labour

                                                                                                                                                      Transport
       As a large retailer sourcing globally, we have several                our employees and business partners, particularly
                                                                                                                                                      Climate                      Corruption
       risks in our supply chain where we might have a                       when it comes to five main areas: human rights;                          CO2 emissions from           Facilitation payments
       negative impact. To mitigate those risks, we seek to                  social and employee conditions; anti-corruption;                         transportation
       have due diligence processes in place, focussing                      climate; and the environment.
       primarily on the supply chain of our private label and                Based on a materiality risk assessment conducted
       own name products, since this is where we have the                    in 2017 in cooperation with external partner                             Distribution centre
                                                                                                                                                      Human rights                 Social
       most influence.                                                       Ernst & Young, we identified the risks within the
                                                                                                                                                      Discrimination and equal     Employee accidents
       Salling Group’s policies10 and its adopted amfori                     abovementioned five main areas where we, as a                            treatment                    Stress and working hours
       BSCI Code of Conduct set a clear direction for the                    retail company, were most likely to have a potentially
       way we run our business and what we expect from                       negative impact. The risk picture has not changed.
                                                                                                                                                      Transport
                                                                                                                                                      Human rights                 Climate                    Environment
                                                                                                                                                      Fair living wages of truck   CO2 emissions and parti-   Noise
                                     Code of
                                     conduct                                                                                                          drivers                      cles from transportation
                                                       Risk
                        New
                                                    assessmet
                    cyclus after
                                                   Responsible
                                                                                                     Suppliers uploaded 1,715
                     two years
                     from start
                                                   procurement                                                                                        Store
                                                      system                                         Completed profiles 1,181
                                                                                                                                                      Human rights                 Social                     Climate              Corruption
                                                                                                     Compliant 1,088                                  Food safety                  Employee accidents         CO2 emissions from   Theft
                                                                                                                                                      Fair living wages of         Environment                stores
                                    Supplier
               Compliant/                                                                            In process 39                                    cleaning staff               Waste and food waste
               In process             Risk                      Full audit

                                   Screening                                                         Improvements needed 53

                                                                                                     Suspended (no go) 1                              Consumer
                                                   Corrective                                                                                         Human rights                 Environment
                      Re-audit                      action                                                                                            Food safety                  Food waste
                                                     plan

                                    Follow-up

       Risks and due diligence
| 54

                                                           10
                                                                https://en.sallinggroup.com/responsibility/strategy-on-responsibility/csr-policies/
       CSR report 2018
Human rights                                                                                                 Social and ­
                                                                                                                    employee conditions
       We respect human rights and work to ensure that                                                              We are committed to taking care of our employees, which is why
       we do not contribute to any human rights violations.                                                         working environment and safety issues are taken very seriously.

         ISSUE                    RISK                                             ACTIONS IN 2018                   ISSUE                    RISK                                            ACTIONS IN 2018

         Food safety              Risk of wrong storing of food. Food safety       Third party and in-house          Employee accidents       There is a risk, in both warehouses and         Regular analyses and
                                  considerations include the origins of food,      control of food handling,                                  stores, of sudden accidents because of          monitoring of lost time
                                  including observance of the practices            hygiene, preparation and                                   physical handling of boxes, slippery floors,    incidents from top-level
                                  relating to food labelling, food hygiene,        storage in our stores and                                  use of forklifts, knives or other machinery     down to department-level
                                  food additives and pesticide residues in         distribution centres.                                      and tools.                                      in each store and ware-
                                  order to avoid potential consumer poisoning.                                                                                                                house. Focus areas are
                                  Foreign objects (e.g., glass) also form a risk   We have commenced the                                                                                      typically lifting, slipping/
                                  that constitutes a danger for consumers. Poor    dialogue with our colleagues                                                                               tripping and staff exposed
                                  food safety can potentially affect a lot of      in Sweden, Germany and                                                                                     to robbery.
                                  people, and in some cases food poisoning         Poland in order to bring them
                                  can have fatal consequences (e.g., listeria      in scope for reporting on food    Stress                   There is a risk that employees can be           We seek to match pressure
                                  and salmonella).                                 safety, too.                                               diagnosed with stress. Stress can affect the    and demands, to our
                                                                                                                                              health of staff, reduce productivity and lead   employees´ knowledge and
         Child labour, forced     The nature of our supply chain comprises         amfori BSCI Code of                                        to performance issues or employees taking       abilities.
         labour, minimum          risks in some of the countries we source         Conduct and third-party                                    time off or being on sick leave.
         wages and conflict       from, especially in agricultural, apparel,       audits, including interviews
         minerals                 electronic and jewellery industries, where       with workers.                     Physical attrition       Risk of physical attrition due to heavy         Where possible, we try to
                                  child labour, forced labour and wages                                                                       lifting and moving, or too much                 support job rotation, and
                                  below a minimum level set by local               Mandatory responsible                                      sedentary work, which may lead to poor          sedentary employees are
                                  legislation might occur.                         procurement courses to all                                 quality of life, more frequent sick leave and   offered sit-stand desks.
                                                                                   our procurement personnel.                                 higher employee turnover.

       Human rights
| 56

       CSR report 2018
Anti-corruption                                                                                  Environmental impact
       We strive to maintain a fair and transparent business culture                                    By sourcing from all over the world, we are at risk of contributing to a negative environmental impact on some
       and will not tolerate any kind of corruption.                                                    of the places we source from or places where some of the ingredients in our products are grown or produced.

         ISSUE             RISK                                        ACTIONS IN 2018                    ISSUE             RISK                                   ACTIONS IN 2018

         Facilitation      Risk of facilitation payments, corruption   amfori BSCI Code                   Water usage       Risk of excessive water usage in the   We map our direct business water footprint in
         payments,         and bribery in our supply chain, which      of Conduct and                                       production of the goods we sell.       order to see where and how we can contribute
         corruption        is a barrier for economic and social        Anti-Corruption Policy                               Everything we use, wear, buy, sell     to minimising water usage. The next step will be
         and bribery       development, particularly in developing     reviewed.                                            and eat takes water to produce.        to start mapping water usage in our supply chain
                           countries, and is often synonymous with                                                          Extensive water usage in areas         – a step we had hoped to initiate in 2018 but
                           increased costs.                                                                                 with scarce water resources has a      did not make. We will, nevertheless, maintain
                                                                                                                            considerable impact on the             our ambition and explore the possibilities of
         Corruption        Risk of corruption, e.g., related to        Business Principles,                                 environment and local inhabitants.     mapping supply chain water usage.
         and               accounting fraud, bribery related to        Anti-Corruption Policy with
         bribery           obtaining building permissions or receipt   zero target, well-established      Deforestation     Risk that products we sell may         We demand from our private label suppliers that
         in Salling        of money or values for placing an order.    internal controls, responsible                       have contributed to deforestation,     any content of palm oil must be RSPO11 mass
         Group                                                         procurement courses for                              and as a consequence the loss of       balance certified as a minimum for Non-Food
                                                                       procurement personnel and                            biodiversity and the enhancement       and segregated for Food. The status is reported
                                                                       review of whistle blower                             of the greenhouse effect, because      once a year. The segregated target for food
                                                                       set-up.                                              of content such as palm oil or soy.    products for 2018 was not achieved. We
                                                                                                                                                                   have demanded from suppliers not fulfilling the
                                                                                                                                                                   requirement to be in place during 2019.
                                                                                                                                                                   We are participating in a soy working group
                                                                                                                                                                   under DIEH (the Danish Initiative for Ethical
                                                                                                                                                                   Trading) to set up a soy policy.

                                                                                                          Plastic           Plastic often ends up in the           We have set up a plastic strategy and policy and
                                                                                                                            environment and especially in the      entered into a 5-year partnership on plastic with
                                                                                                                            oceans where it poses an extremely     WWF.
                                                                                                                            large threat to life under water.

       Anti-corruption
| 58

                                                                                                                                                                                     11
                                                                                                                                                                                          Round Table on Sustainable Palm Oil
       CSR report 2018
You can also read