Innovation Workshop 2018 - MUNICH, NEW YORK, ATLANTA, MANCHESTER, LONDON, ORLANDO 11 OCTOBER - Eyeful ...
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Innovation Workshop 2018 MUNICH, NEW YORK, ATLANTA, MANCHESTER, LONDON, ORLANDO 11 OCTOBER
Welcome Introductions Agenda 13:30 – 13:45
Introductions
SIEMENS AMERICAN EXPRESS
Thorsten Eicke Mike Jackson Sr. Manager, Coverage Consultation EMEA
Vice President Global Category Mobility Services, Siemens Vice President and GM, GCG International
Azam Amirzada
Patric Stadtfeld (WebEx) Lisa Matysiewicz (WebEx) Manager, Global Business Consulting EMEA
Vice President, SCM Americas, GS SCM R AM Vice President and GM, GCG Americas
Courtney Licardi (WebEx)
James Kueng Dion Beekman Director, Digital Servicing
Head of Global Travel Management Director, Global Client Group
Bobby Chetal (WebEx)
Steven Schoen (WebEx) John Donohue (WebEx) Director, DS&I
Senior Director, Mobility Services Americas Vice President, Global Business Development
Ashi Kalra (WebEx)
Susanne Steinmann Karen Moore (WebEx) Manager, DS&I
Head of Global Payment Solution & Global Airline Procurement Director, Global Client Group, Americas
Fiona Woodmass (WebEx)
Olga Cording Babette Sigl Director, International Coverage
Manager, Global Credit Card Management Manager, Global Client Group
Jane Cook (WebEx)
Simon Hughes Vice President, Digital Servicing
Manager, Global Data, Global Client Group
Christine Knorr (WebEx)
Larry Lambright (WebEx) Vice President, Data Strategy & Capabilities
Manager, Global Client Group, Americas.
Sanny Payal
Christian Klein Manager, Global Business Consulting EMEA
Director, Global Business Consulting EMEA
Gia Griffith Vice
President, Global Business Consulting
Richard Squires (WebEx)
This material contains information that is proprietary and confidential to American Express. It cannot be shared with third parties without
American Express’ written consent. AMERICAN EXPRESS PROPRIETARY & CONFIDENTIAL. DO NOT COPY. DO NOT DISTRIBUTE. 3
Agenda
TIME TOPIC LEAD
Welcome
13:30 – 13:45
Introduction and Kick Off - Thorsten and Mike
Siemens Update
13:45 – 14:15
Organizational Changes & Priorities - Thorsten
Innovation Project Update
Future of Payments
14:15 – 16:00
- outcome Consulting project - Gia Griffith / Christian Klein / Azam Amirzada
- Non T&E / B2B - John Donohue / Dion Beekman / Karen Moore
16:00 – 16:15 BREAK
Innovation Project Update
- End 2 End - Siemens update - James Kueng / Steven Schoen
16.15 – 17.45
- Commercial Insights (incl. Traveler Dashboard) - Bobby Chetal / Ashi Kalra
- On Boarding - Jane Cook / Courtney Licardi
Quick Updates
- Coverage - Richard Squires / Babette Sigl
17:45 – 18:15
- Ready Response - Jane Cook / Babette Sigl
- GAF - Christine Knorr / Simon Hughes
18:15 – 18:30 BREAK
Steering Committee Alignment
18:30 – 19:00
Open discussion on preparation and focus - Dion / Babette / Siemens
Closing
19:00 – 19:30
Recap of agreements, next actions and focus - All
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American Express’ written consent. AMERICAN EXPRESS PROPRIETARY & CONFIDENTIAL. DO NOT COPY. DO NOT DISTRIBUTE. 4
Innovation partnership
Preparing for the future
‘Siemens is a technology company. Our driver is innovation. ‘I’m going to be focused on innovating, building the brand around the
Innovation is the basis for our success. That was always true in the strength of our customer service and partnering with merchants and
past and it is especially true today. That is what we do’. businesses to take full advantage of the digital convergence that’s
underway in the world of payments and commerce’.
Joe Kaeser,
President and CEO of Siemens AG Steve Squeri,
Chairman and CEO of American Express
Siemens and American Express have undergone a strong partnership to constantly challenge the Status Quo,
innovate, and demonstrate thought leadership.
Innovation The annual Innovation Workshop acts as main driver of innovation between the two enterprises and
Workshop
provides the roadmap for the future.
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American Express’ written consent. AMERICAN EXPRESS PROPRIETARY & CONFIDENTIAL. DO NOT COPY. DO NOT DISTRIBUTE. 5
Siemens Update 13:45 – 14:15
Innovation Projects Update
14:15 – 16:00
Future of Payments
- outcome Consulting project
- Non T&E / B2B
The Future of Payments 2018 | AMERICAN EXPRESS
Agenda
1. Innovation Roadmap Siemens/American Express 14:15 – 14:25
2. Use Cases 14:25 – 15:50
• Corporate traveler
• Non-employee traveler
• Meeting planner
• Incidental spend
• Delegate on business travel
• Procurement officer for indirect spend
3. Next Steps 15:50 – 16:00
This material contains information that is proprietary and confidential to American Express. It cannot be shared with third parties without
American Express’ written consent. AMERICAN EXPRESS PROPRIETARY & CONFIDENTIAL. DO NOT COPY. DO NOT DISTRIBUTE. 9Payment Innovation is Key for Siemens and American Express
Socio / Cultural Trends Commercial Trends
▪ New generations (e.g. Millennials, Gen Z) are ▪ Development of Internet and mobile networks
changing payment cultures and lifestyles now commercial channels
▪ Payment preferences are shifting to non-traditional ▪ AI is being leveraged to increase automation and
banking self-service
▪ Over 50% of Millennials are already using payment ▪ Fingerprint authentication is now in mainstream
companies like PayPal or Venmo ▪ ePayables: payment cards as a substitute for
▪ Digital channels drives mobile payment adoption invoice terms
Technological Trends Regulatory Requirements
▪ Digital payments developed for convenience ▪ Mobile transactions are increasingly complex
▪ Mobile payments due to a complicated web of law and regulation
▪ Virtual payments ▪ Revised Payment Service Directive (PSD2) is
▪ Invisible payments pushing banks in Europe to provide open
▪ API economy and increasing number of networks application programming interfaces (APIs)
▪ AI and Machine Learning to increasingly automate ▪ Regulatory restrictions around use of blockchain
payments technology
▪ Effective use of Blockchain technology results in more ▪ Asia is preparing for the future of payments
speed and security
This material contains information that is proprietary and confidential to American Express. It cannot be shared with third parties without
American Express’ written consent. AMERICAN EXPRESS PROPRIETARY & CONFIDENTIAL. DO NOT COPY. DO NOT DISTRIBUTE. 10Long-term Vision: Siemens’ Digital Payments Platform, Powered by
Amex
Payments Data & Authorizations
Siemens Siemens Digital Payments Platform Siemens
Customers Powered by American Express Suppliers
Use Use
Case Case
Use Use
Case Case
Use
Case
PAPERLESS PLASTICLESS SEAMLESS
This material contains information that is proprietary and confidential to American Express. It cannot be shared with third parties without
American Express’ written consent. AMERICAN EXPRESS PROPRIETARY & CONFIDENTIAL. DO NOT COPY. DO NOT DISTRIBUTE. 11Long-term Vision: Moving from Amex Products to à-la-carte Features
CORPORATE CARD Tomorrow‘s customised features:
PRODUCTS
Tokenization √
Digital wallet √
BUSINESS TRAVELER
ACCOUNTS Insurance √
The Future: One Central Repository
28/50-day payment √
VIRTUAL PAYMENT Siemens
PRODUCTS Digital Payments Platform L3 data √
Powered by American Express
Foreign exchange √
B2B & FX PAYMENT Customizable limit √
PRODUCTS
Seamless expensing √
Merchant restrictions √
PRODUCT PARTNERSHIPS
...
This material contains information that is proprietary and confidential to American Express. It cannot be shared with third parties without
American Express’ written consent. AMERICAN EXPRESS PROPRIETARY & CONFIDENTIAL. DO NOT COPY. DO NOT DISTRIBUTE. 12Future state Completed
Use Case Overview 4
Key Near-term
opportunities Under construction
3
1 2 Meeting Planner
Service/maintenance
5 6
staff purchasing
Non-employee organizing meetings & incidentals while being
Corporate traveler on Delegate on business Procurement spending on
on business events on the road
business travel travel indirect commodities
travel
Payment Product Life Cycle Digital Concierge Mobile Wallets Robotics Process Automation
Common Enablers
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American Express’ written consent. AMERICAN EXPRESS PROPRIETARY & CONFIDENTIAL. DO NOT COPY. DO NOT DISTRIBUTE. 13Corporate traveler on business travel Use Case #1
Corporate Traveler’s Pain Points
What we know:
Manual and time-consuming card
application process (including
replacements, collecting cards New Hires have to apply for corporate cards using paper Travelers have to collect paper
when employee leaves forms to be sent to central function invoices, auditing invoices is
organization, etc.) resource-intensive and
While on business travel, employees pay for on-the-road time-consuming
expenses via corporate cards
Card application and reimbursement processes as well as
expense management tools are inconsistent across regions
Paper-based expense
management creates additional Paper receipts are collected and submitted for expensing
effort for employees and Siemens and reconciliation via Concur
In cases where corporate cards are not accepted, employees
pay via out-of-pocket cash and are reimbursed Employees have to deal with
the liquidity burden
Travel data quality is low and can Hotel data quality is low, on the road expense data quality is
only partially be improved by low, itemized line items missing.
merging / scrubbing
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American Express’ written consent. AMERICAN EXPRESS PROPRIETARY & CONFIDENTIAL. DO NOT COPY. DO NOT DISTRIBUTE. 15Automated central
Ideal Payment Experience for Corporate Travelers payments for hotels and
airlines
Digital Concierge sets up the traveler Real-time review of expenses and
profile based on preferences. Mobile E-invoices for central token one-click approval by traveler for
Wallet is installed on payments are enriched with Level 3 reconciliation, enabled by Digital
smartphone/wearable. data for seamless expense Concierge.
8
management.
2 3 9
Low-touch Seamless experience
payment with no Traveler books flight & hotel centrally
plastic card through the corporate OBT, assisted by
No manual card needed*
application or Digital Concierge.
credit check
needed
6 10
Automated
4 expense
7 reports
Receipts for on-the- Charges and invoices are
1
Virtual token is sent road expenses are seamlessly fed into EMS.
auto-approved via Low-touch
to vendors for Smart hotel and air Automated expense auditing via smart
booking and Digital Concierge. auditing is performed for algorithms
Check-in/Check-out
On joining day, new hire’s payment. Traveler removing the need to final approval by
personal information is does not have to wait in line and handle manager.
routed to Onboarding pay for air and hotel paper.
Platform for automated card bookings.
application. 5
Traveler embarks on journey and 11
Feedback loop to enrich individual
pays for on-the-road expenses
No paper travel profile for personalized
with Mobile Wallet, wearables or receipts future bookings.
biometrics. needed*
This material contains information that is proprietary and confidential to American Express. It cannot be shared with third parties without
American Express’ written consent. AMERICAN EXPRESS PROPRIETARY & CONFIDENTIAL. DO NOT COPY. DO NOT DISTRIBUTE. 16Digital Payments are Revolutionizing Business Travel
Virtual Hotel and airline Benefits
Payments booking via TMC
Virtual Account
Numbers
Time savings for in-person transactions
(e.g. taxi, restaurant, public transport)
Invisible Taxi, parking, tolls,
Payments food delivery, etc. Traveler does not need to worry about
Embedded in Apps carrying cash, which increases safety
and peace of mind
Digital Reduced risk of fraud
Payments Mobile On-the-trip Better data quality, increasing
Payments expenses like transparency for travel management
Digital Wallets public transport,
restaurant, etc. Time savings for expense management
process
Near-Term win
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American Express’ written consent. AMERICAN EXPRESS PROPRIETARY & CONFIDENTIAL. DO NOT COPY. DO NOT DISTRIBUTE. 17Digital Wallet Ecosystem Powered by Embedded Account Numbers
Wearables
Siemens device
Mobile (IoT)
Digital wallet
Payment
Ecosystem
Bio-metrics On-the-road
expenses
Siemens
traveler Mobile Phones
Coupons, Gift Cards,
Corporate Card Frequent Flier Cards, Other
Payment Rails Virtual Account Numbers
Personal Card
Boarding passes, Applications
Preference profiles
This material contains information that is proprietary and confidential to American Express. It cannot be shared with third parties without
American Express’ written consent. AMERICAN EXPRESS PROPRIETARY & CONFIDENTIAL. DO NOT COPY. DO NOT DISTRIBUTE. 18Quick Win: Adopt Digital Payments
Clear benefits Where to start Next steps
Time savings: No in-person transaction needed with Countries with high mobile wallet adoption: UK, Select prioritized countries, suppliers and use cases
invisible payments Australia, etc.
Link general “digital payments tips & tricks” to
Convenience: No need to figure out which ticket to Suppliers that are cost-effective and integrate into Siemens policy and travel portal
buy on London subway Siemens’ ecosystems well (e.g. MyTaxi, Uber,
Car2Go) Provide destination-specific “push” communication
Transparency: Better adoption of Siemens payment to travelers, e.g. NFC usage, mobile wallet
methods Use Cases with the most impact on traveler acceptance, Chip & PIN
convenience (London tube, NYC subway, etc.)
Branding as innovative employer
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American Express’ written consent. AMERICAN EXPRESS PROPRIETARY & CONFIDENTIAL. DO NOT COPY. DO NOT DISTRIBUTE. 19Where to start…
Countries Technology used for Mobile Payments Common Suppliers
1st Wave: ▪ Major Technology: NFC-based
▪ USA, Canada, Australia, UK ▪ Starbucks, UberEats, McDonalds
Countries with good
▪ Common Players: Apple Pay, Google Pay,
supporting infrastructure ▪ Uber, Lyft, MyTaxi
PayPal
▪ Tube, Trams, Rail in London on Apple Pay;
2nd Wave: ▪ Germany, France, Spain, ▪ Major Technology: NFC-based
New York subway migrating to mobile
Sweden, Netherlands, payments
Countries with fast improving
infrastructure Switzerland ▪ Common Players: Apple Pay, Google Pay
▪ Bus, taxi and other public transport on
Alipay in China
3rd Wave: ▪ Russia, Poland, Turkey, ▪ Major Technology: QR Code, Mobile SMS ▪ Roadtolls
Countries where mobile Portugal, Norway, Hungary,
payments is yet to take off Austria ▪ Common Players: still evolving ▪ SpotHero works in all major cities and
airports for parking in US
‘Leapfrog’ Countries where
▪ Chevron, Texaco and ExxonMobil gas
mobile payments have ▪ China, India, Thailand, Hong ▪ Technology: QR Code, NFC, m-POS stations accept Apple Pay
exploded due to favorable Kong & Philippines
public policies ▪ Common Players: Ali Pay, PayTM, WeChat
Pay, Mobikwik
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American Express’ written consent. AMERICAN EXPRESS PROPRIETARY & CONFIDENTIAL. DO NOT COPY. DO NOT DISTRIBUTE. 20Smart Check-In & Check-Out via Central Payment
Express Check-In Mobile app to manage stay Smart Check-Out
1 2 3
Traveler enters hotel and checks in via smart Keyless access to room One-touch check-out
terminal/mobile app
Booking of amenities via hotel app Traveler does not need to pay at hotel;
No long waiting times at the reception payment is performed centrally; invoice is
Ability to control room temperature, lighting, sent to HRS/Itelya for reconciliation
TV/music, etc. via app
Additional expenses can be paid via Mobile
Wallet at POS; e-receipts are routed via app
to Concur
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American Express’ written consent. AMERICAN EXPRESS PROPRIETARY & CONFIDENTIAL. DO NOT COPY. DO NOT DISTRIBUTE. 21Quick Win: Central Payment and Invoice
Consolidation for Hotels L3 data Sample
Online Invoice Archive – Transfer of Amex VCC Statement. Monthly statement
8 Level 3 billing information 7 with 28 days payment term
Traveler sends
1 booking request
HRS/Itelya Booking data Siemens Virtual
Check invoice with payment, 2 2 Credit Card (VCC)
booking and invoice
Amex Booking
Data file enrichment to Level 3, Partner
line item details to every transaction
Booking and VCC number to Hotel
5 Hotel transfers invoice 3 via cost acceptance form
6 Amex Transfers VCC data 4 Payment via VCC
* 0,60 Euro pro vPaymentBezahlvorgang
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American Express’ written consent. AMERICAN EXPRESS PROPRIETARY & CONFIDENTIAL. DO NOT COPY. DO NOT DISTRIBUTE. 22Quick Win: Leverage Central Payments for Air & Hotel
Clear benefits Where to start Next steps
Time savings: No in-person transaction needed with Countries with high mobile wallet adoption: UK, Select prioritized countries, suppliers and use cases
invisible payments Australia, etc.
Link general “digital payments tips & tricks” to
Convenience: No need to figure out which ticket to Suppliers that are cost-effective and integrate into Siemens policy and travel portal
buy on London subway Siemens’ ecosystems well (e.g. MyTaxi, Uber,
Car2Go) Provide destination-specific “push” communication
Transparency: Better adoption of Siemens payment to travelers, e.g. NFC usage, mobile wallet
methods Use Cases with the most impact on traveler acceptance, Chip & PIN
convenience (London tube, NYC subway, etc.)
Branding as innovative employer
This material contains information that is proprietary and confidential to American Express. It cannot be shared with third parties without
American Express’ written consent. AMERICAN EXPRESS PROPRIETARY & CONFIDENTIAL. DO NOT COPY. DO NOT DISTRIBUTE. 23Non-employee on business travel Use Case #2
Non-employee’s Pain Points
What we know:
Special user groups regarded as
“external” (e.g. guests, Travel expenses for special user groups are managed
candidates) often have to pay differently across countries/entities
in advance for travel
expenses, leaving them with
Special user groups are segmented into:
the liquidity burden
Recurring trips for Process of expense
One-time trips for management is still very
external workforce such
1 guests and
candidates
as temp. labor + 2 manual and creates
contracts for work reconciliation efforts in the
backend, as AP has to match
Generally, special user groups can pay for travel expenses and receipts and
expenses in two ways: reimburse via bank transfer or
paycards
These groups do not have CID‘s
“Contractors” have a
and therefore no access to They pay via personal profile in E2E system and
Concur credit card and submit can book and pay for
expenses to Siemens for travel; expenses are
reimbursement charged to respective cost
centers
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American Express’ written consent. AMERICAN EXPRESS PROPRIETARY & CONFIDENTIAL. DO NOT COPY. DO NOT DISTRIBUTE. 25Ideal Payment Experience for Recruits
2 Recruit sets up Mobile
Low-touch payment Mobile Wallet/app captures all
Wallet/app; Siemens Simple setup of Automated
payment means
with no plastic card e-receipts and routes them for expense reports
allocates a travel budget for needed* 5 reconciliation
the onsite visit
7
Recruit returns back
home from the
interview and shares
travel feedback via
4 app; travel budget is
Recruit embarks on journey closed
and pays for on-the-road
expenses using the Mobile
Wallet/app
1 Recruit is invited to an onsite
interview and receives travel
payment instructions via
email 3 6
Air and hotel bookings are Automated central Transparency and Travel budget and
Clear and concise Easy
instructions
booked via OBT and paid payments for hotels and control for travel transactions can be Reconciliation
centrally via Virtual Tokens airlines expenses monitored in real-time
For subsequent interviews, a new travel budget is allocated to the existing profile in the Mobile Wallet/app; in case of application rejection, the profile is closed
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American Express’ written consent. AMERICAN EXPRESS PROPRIETARY & CONFIDENTIAL. DO NOT COPY. DO NOT DISTRIBUTE. 26Ideal Payment Experience for Contractors
Simple Offboarding via automated
Easy Onboarding fosters Increases spend visibility process workflows and smart
flexibility and innovation in and compliance and expensing helps in quicker audit
Paperless making final settlements upon
the workplace for the non- provides cost saving
reconciliation contract completion faster
employee opportunities
3
1 5
Contractor needs Air and hotel Expenses are
to travels for bookings are made Contractor pays for E-receipts are reconciled and
Siemens hires a
business and via OBT and paid incidentals using a automatically routed contractor’s
Contractor receives fast payment vehicles
centrally via Virtual Mobile Wallet to expense tool
approvals Tokens are closed
2 6
4
Mobile Wallet is closed and
Low touch payments enhances contractor answers audit
Faster automated security, visibility in incidental queries
approvals help increase spend and reduces out-of-pocket
productivity and saves expenses & reimbursement
time overhead
This material contains information that is proprietary and confidential to American Express. It cannot be shared with third parties without
American Express’ written consent. AMERICAN EXPRESS PROPRIETARY & CONFIDENTIAL. DO NOT COPY. DO NOT DISTRIBUTE. 27Mobile Payments via AmexGo
Welcome and Enrollment Download the AmexGo mobile Register for an AmexGo account See Card info, Balance, Physical card arrives at the
Code Emails app (iOs or Android) using Enrollment Code Transaction address selected by the PA
Physical card can
be activated in app
or over
the phone
Detailed Data Simplifies Reconciliation
Get a single file with user name and optional data fields for each transaction to
simplify reconciliation
Improve visibility into spending and stay on top of budgets
Multiple data files like VP1000 or GL files, reports, and recon tool options available
to improve backend processes
This material contains information that is proprietary and confidential to American Express. It cannot be shared with third parties without
American Express’ written consent. AMERICAN EXPRESS PROPRIETARY & CONFIDENTIAL. DO NOT COPY. DO NOT DISTRIBUTE. 28Central Hotel Payments via E-Vouchers
The TMC processes the e-form
and generates a virtual account
2 number (VAN) with the
Setup Booking predefined controls, and send to
Siemens identifies a need to book HRS
a hotel of a non-employee. The PA traveller via email.
1 fills out an electronic form
specifying the individual’s name,
hotel dates, city, limits, etc. and
provides to TMC for processing. Copy
Booking
The individual makes the hotel
VAT 3 booking at the property of
Report Checkout
choice and submits the VAN for
Siemens Itelya Hotel booking confirmation.
The property send the invoice to
HRS/Itelya for reconciliation and Debit the company
5 Siemens receives a data file with account
all consolidated invoices. Amex
sends Siemens one monthly After the stay, the individual
statement to settle. checks out and the property
4 charges the VAN for the room
Amex nights. Any incidental charges
Reconciliation Payment such as mini-bar, etc. are paid via
Mobile Wallet.
This material contains information that is proprietary and confidential to American Express. It cannot be shared with third parties without
American Express’ written consent. AMERICAN EXPRESS PROPRIETARY & CONFIDENTIAL. DO NOT COPY. DO NOT DISTRIBUTE. 29Quick Wins: Leverage E-Vouchers and AmexGo
Clear benefits Where to start Next steps
Time savings: No in-person transaction needed with Countries with high mobile wallet adoption: UK, Select prioritized countries, suppliers and use cases
invisible payments Australia, etc.
Link general “digital payments tips & tricks” to
Convenience: No need to figure out which ticket to Suppliers that are cost-effective and integrate into Siemens policy and travel portal
buy on London subway Siemens’ ecosystems well (e.g. MyTaxi, Uber,
Car2Go) Provide destination-specific “push” communication
Transparency: Better adoption of Siemens payment to travelers, e.g. NFC usage, mobile wallet
methods Use Cases with the most impact on traveler acceptance, Chip & PIN
convenience (London tube, NYC subway, etc.)
Branding as innovative employer
This material contains information that is proprietary and confidential to American Express. It cannot be shared with third parties without
American Express’ written consent. AMERICAN EXPRESS PROPRIETARY & CONFIDENTIAL. DO NOT COPY. DO NOT DISTRIBUTE. 30Meeting Planner organizing meetings & events Use Case #3
Meeting Planner’s Pain Points
What we know:
Low standardization of booking
Expenses for meetings and events are managed differently Several transactions/invoices
and payment processes across
across countries/entities have to be allocated to one
countries
meeting, oftentimes resulting in
Generally, once a meeting request has been identified, manual effort in the backend, e.g.
event planner fills out a form to source a venue and sends deposit, payment of venue,
to agency (or Siemens) supplemental services
High manual effort to import Options are assessed and venue is booked for meeting to
PO’s/expense data per supplier take place
into global procurement tool
(OneSRM) Generally, there are 2 ways of paying for M&E:
PO is generated in
Sometimes, Siemens books
One SRM and routed
Venue is paid by meetings but then later on finds
to venue; venue
How to screen suppliers based 1 sends invoice to
CMC/CPC and receipt
is reconciled
2 out the merchant is blacklisted
on Siemens code of conduct and Siemens for payment and cannot pay
identify blacklisted suppliers (e.g. larger meetings)
early on in the M&E process?
In ad-hoc situations, individual card is used
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American Express’ written consent. AMERICAN EXPRESS PROPRIETARY & CONFIDENTIAL. DO NOT COPY. DO NOT DISTRIBUTE. 32Ideal Experience for Meeting Planner
Request & Booking Payment Reconciliation
1 2 3 4 5 6
Simple Meetings Seamless Routing of Automated Token Geo-localization of M&E Invoice Collection via Automated Matching of
Requests via Central M&E Information via Generation for Venue Vendors and Mobile Meetings Agency Expenses for
M&E Portal API’s and Automated and Onsite Spend Payment Meetings Agency collects Reconciliation
Workflows invoices and enriches these Charges for venue and
Meeting Requestor accesses Payment tokens with In case any other products
with LID data. Siemens incidental expenses are
central M&E portal and fills Once appropriate venue has corresponding PO or services are required,
receives one consolidated auto-matched using PO data
out an e-form on the been identified, the central information are generated Meeting Requestor can look
monthly statement to settle and are provided to Siemens
meeting requirements. M&E portal triggers PO and sent to (1) venue for for merchants via advanced
with payment provider. for smart expensing and
Form is routed to (Digital) creation in ERP. Also, the PO booking confirmation and mobile app with geo-
reconciliation in ERP.
Meeting Planner for review information is automatically payment, and (2) to Meeting location features. Payments
and approval. Thereafter, sent to payment provider Requestor via mobile are processed via token
the request is forwarded to for token generation. wallet/app for any onsite lodged in Mobile Wallet.
the Meetings Agency for spend.
venue search and booking.
Seamless and Automated PO Fully digitalized Automated invoice Auto-matching of
Low-touch
integrated data flows generation and routing payment of incidental collection and LID expenses for
requesting process
between systems for token generation expenses enrichment reconciliation
This material contains information that is proprietary and confidential to American Express. It cannot be shared with third parties without
American Express’ written consent. AMERICAN EXPRESS PROPRIETARY & CONFIDENTIAL. DO NOT COPY. DO NOT DISTRIBUTE. 33Automated Token Generation for Venue and Onsite Spend
Meeting Venue E-invoices are sent
to Agency for data
enrichment
Charges for venue and incidental
After meeting venue has expenses are auto-matched using
been determined, PO data and are provided to
Meeting Requestor raises Token for booking Siemens for smart expensing and
PO in ERP confirmation and payment reconciliation in ERP
provided to Meetings
PO information is
Agency
forwarded to
agency/Amex for
generation of
payment tokens
Key Token for any onsite E-receipts are sent to
spend provided to Siemens via Mobile
Meeting Requestor Wallet/app for
SiemensMeetings Agency Amex Meeting reconciliation Venue Onsite
Venue expenses expenses
This material contains information that is proprietary and confidential to American Express. It cannot be shared with third parties without
American Express’ written consent. AMERICAN EXPRESS PROPRIETARY & CONFIDENTIAL. DO NOT COPY. DO NOT DISTRIBUTE. 34Quick Win: Implement vPayment for M&E
Clear benefits Where to start Next steps
Time savings: No in-person transaction needed with Regions where the American Express vPayment solution Select prioritized countries, suppliers and use cases
invisible payments exists but is not being used
Easy Reconciliation: A single PO for vPayment tokens help Review top countries where vPayment is present but not
in easy matching of statements With Suppliers that are already accepting American being used
Increased Efficiency: vPayment provides a streamlined Express payments
payment process that can mean less paperwork, reduced
Target regions where there are high volume of Meetings
billing errors and easy invoice reconciliation.
Countries with high usage of CMC for booking meeting and Events with high spend
Acceptability: vPayment can be processed using the same
point–of-sale equipment as traditional credit cards, so for venues
suppliers already accepting American Express Cards there vPayment integration with M&E tools and systems and
is no additional technology required. Business units where manual reconciliation is high with external agencies.
Tracking Expenses: It improves the experience of the
traveler as it simplifies the tracking and itemizing of their
expenses and receipts
This material contains information that is proprietary and confidential to American Express. It cannot be shared with third parties without
American Express’ written consent. AMERICAN EXPRESS PROPRIETARY & CONFIDENTIAL. DO NOT COPY. DO NOT DISTRIBUTE. 35Service/maintenance staff purchasing incidentals while being on the road Use Case #4
Service/Maintenance Staff’s Pain Points
What we know:
Employees must extract plastic Service/maintenance staff use the P-Card for purchasing
card at every Point of Sale for and payment of small-dollar transactions (under $1,000 in
payment (via PIN or signing)
value)
P-Card only to be used primarily for indirect materials and In some cases, employees have
services in ad-hoc or emergency situations to pay in advance via out-of-
pocket cash, leaving them with
the liquidity burden
Employees must submit expense reports/ documentation
with proper receipts
Process of expense management
is still very manual and creates In cases that vendors do not accept the American Express P-
additional effort for employees Card, employees pay in advance via out-of-pocket cash and
are reimbursed
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American Express’ written consent. AMERICAN EXPRESS PROPRIETARY & CONFIDENTIAL. DO NOT COPY. DO NOT DISTRIBUTE. 37Ideal Payment Experience for Service/Maintenance Staff
Setup Needs Assessment Vendor Search Payment Reconciliation
1 Employee
Number
2 3 4 PAY 5
Global ID XXXXX
Service employee is allocated During normal course of Employee leverages Depending on the urgency of The transaction is performed
to a Siemens funding account work, a diagnostic test is run merchant app on mobile to delivery, employee makes and the merchant provides
with spending and supplier on one of Siemens’ systems determine suitable merchant the purchase in-app, at the Level 3 data, thereby
limits and it is determined that an as well as product/service merchant’s store, or at a eliminating the need for
emergency purchase is availability; employee can merchant vending machine paper-receipt reconciliation
needed for 24 hour delivery also chat with merchants by leveraging a virtual card of expenses; transaction is
lodged in Mobile Wallet only flagged if merchant data
Employee identifies a need is not part of the approval
for an incidental (e.g. workflow
equipment, building
material)
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American Express’ written consent. AMERICAN EXPRESS PROPRIETARY & CONFIDENTIAL. DO NOT COPY. DO NOT DISTRIBUTE. 38Payment Options for purchasing Incidentals
Invoice
Consolidator
2 3 4 5
ID Number
XXXXX
The Service Employee Merchant is paid by a 3rd After 3rd Party receives the Via this link the employee
enters a shop and shows Party and agrees to fulfill invoice from the supplier an can view (and enrich) the
unique ID number tied to Employee’s Purchase automated email including invoice document. Cost 6
1 Maintenance
a 3rd party which serves as immediately a link will be generated and center, type of cost, and
Employee needs to Automated
purchase a part to a request to purchase the sent to the employee who SAP number can be added
paperless
stop a leak in an good and have the made the purchase in case they were not yet
reconciliation
emergency supplier send the to captured by the supplier
invoice the 3rd party of
paying via card
2 3 4
Employee uses mobile Merchant fulfills Employee Employee snaps picture of
Mobile Wallet wallet at POS Purchase. Employee leaves receipt with Spend Manager
with goods Mobile App and matches
receipt with card
transaction
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American Express’ written consent. AMERICAN EXPRESS PROPRIETARY & CONFIDENTIAL. DO NOT COPY. DO NOT DISTRIBUTE. 39How do Invoice Consolidators work?
Service/maintenance staff have the power of attorney to order and receive the invoice on behalf of Compraga. Compraga pays the supplier invoice and sends
Siemens a consolidated invoice at the end of the month.
1
Order Benefits
✓ Employees do no longer have
to advance any cash
✓ Process optimization by
reduction of suppliers and
3 Invoice 5 Invoice invoices - substituted by a
monthly collective tax
relevant invoice from one
Supplier 4 Payment 6 Payment Siemens supplier (consolidator)
Compraga as ✓ Correct allocation of invoice
Invoice thanks to relevant reference
Consolidator data and account assignment
information
✓ Automatic processing possible
2 Goods receipt ✓ Complete control of expenses
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American Express’ written consent. AMERICAN EXPRESS PROPRIETARY & CONFIDENTIAL. DO NOT COPY. DO NOT DISTRIBUTE. 40Quick Win: Explore Invoice Consolidators for Tail Spend
Clear benefits Where to start Next steps
Time savings: No in-person transaction needed with Regions where the American Express vPayment solution Select prioritized countries, suppliers and use cases
invisible payments exists but is not being used
Easy Reconciliation: A single PO for vPayment tokens help Review top countries where vPayment is present but not
in easy matching of statements With Suppliers that are already accepting American being used
Increased Efficiency: vPayment provides a streamlined Express payments
payment process that can mean less paperwork, reduced
Target regions where there are high volume of Meetings
billing errors and easy invoice reconciliation.
Countries with high usage of CMC for booking meeting and Events with high spend
Acceptability: vPayment can be processed using the same
point–of-sale equipment as traditional credit cards, so for venues
suppliers already accepting American Express Cards there vPayment integration with M&E tools and systems and
is no additional technology required. Business units where manual reconciliation is high with external agencies.
Tracking Expenses: It improves the experience of the
traveler as it simplifies the tracking and itemizing of their
expenses and receipts
This material contains information that is proprietary and confidential to American Express. It cannot be shared with third parties without
American Express’ written consent. AMERICAN EXPRESS PROPRIETARY & CONFIDENTIAL. DO NOT COPY. DO NOT DISTRIBUTE. 41Next Steps
Siemens to assess which markets to pilot in, Continuous implementation in
Launch pilot
based on: respective countries
1 2 3
• Volume of tail spend and degree of visibility • Determine file formats and their integration • Work with solution provider(s) to assess
into purchases, i.e. how much is rogue into Siemens systems for reconciliation further markets to launch in
spend
• Implement solution for Procurement
• Market availability of payment solution function in country (entity)
(Compraga is currently only available in
Germany, Austria, Switzerland) • Monitor benefits and increased control
derived from new payment solution
• Merchant solution adoption (Compraga has
90% merchant adoption rate in
Germany/Austria/Switzerland; Americas -
tbd)
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American Express’ written consent. AMERICAN EXPRESS PROPRIETARY & CONFIDENTIAL. DO NOT COPY. DO NOT DISTRIBUTE. 42Delegate on business travel Use Case #5
Delegate’s Pain Points
What we know:
Until the delegate has a new
employee ID or unique identifier in Delegates are a group of employees that go on foreign Fresh application for a
ID Number
the host country they will not have corporate card in the Host
XXXXX
assignments for an extended period of time
access to the expense country and Re-application of
management tool or card They are segmented into: corporate card on return to
application process. home country.
1. Employees that travel for less than 3 months
2. Employees that relocate for 3 years
Generally these employees pay for travel and relocation
expenses in following ways: Additionally it is possible that
Travel bookings are made in advance of relocation
upon return to home country
Payment are made out of pocket immediate travel may be
or on home country credit card for which reimbursed by the delegation center
needed before the card is re-
relocation expenses like furniture All costs like furniture, schools fees and other instated. In such cases all
and school fee etc. in host country expenses are paid out of pocket or the home country expenses are done on host
during the transition period and credit card and then the cost is reallocated to the credit card and expenses are
cost is reallocated to host country. then to be reallocated from host
delegation center in host country
to home country.
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American Express’ written consent. AMERICAN EXPRESS PROPRIETARY & CONFIDENTIAL. DO NOT COPY. DO NOT DISTRIBUTE. 44Ideal Experience for Delegates
The employee travels host
2022
country to home
11
2019
Approaching the end of the project abroad, the Delegation
Employee is appointed as Delegate for Center prepares the return of the Delegate; he/she receives
a temporary project abroad
1 10 a new virtual card (issued by the home country) lodged in
the Mobile Wallet to be used for any expenses allocated to
the relocation back home
The employee prepares for the stay abroad
and contacts the Delegation Center for
travel assistance
2 The Delegate starts work and leverages the Mobile
The air (& any hotel) bookings are
performed via the OBT and routed
9 Wallet for any incidental spend while on business
travel, e.g. ground transportation, food & beverages,
ad-hoc supplies, etc.
to the respective host country’s
cost center
3
Once the “transition phase” expires, the home
Using the employee’s Global ID, the country’s virtual card is inactivated and the
Delegation Center requests a new virtual card
to be issued for the employee to use in the
8 Delegate now pays all business-related expenses
with the host country’s card
host country 4
The employee receives the travel itinerary as The Delegate touches down in host country and can use the
well as the new virtual card to be leveraged for country’s virtual card lodged in the Mobile Wallet for any
on-the go expenses via Mobile Wallet; within the
“transition phase” the employee has two cards linked to 5 7 relocation expenses at the new location, such as furniture,
rent, moving companies, etc.
the respective home/host countries’ cost centers
6
HOME COUNTRY- Siemens USA HOME COUNTRY- Siemens Australia
The employee travels from home
to host country
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American Express’ written consent. AMERICAN EXPRESS PROPRIETARY & CONFIDENTIAL. DO NOT COPY. DO NOT DISTRIBUTE. 45In the works at Amex
Employee
Number
Siemens USA Global ID
XXXXX Siemens Australia
Transition Phase
Siemens Siemens
USA Australia
Cost Cost
Center US Center AU
Cost Center US Cost Center AU
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American Express’ written consent. AMERICAN EXPRESS PROPRIETARY & CONFIDENTIAL. DO NOT COPY. DO NOT DISTRIBUTE. 46Ideal Payment Experience for Delegates
Smart Expensing All receipts are converted
All travel is pre booked by the delegate The Delegate receives his corporate card into readable text and reports using OCR
with the home credit card and cost which he uses for the duration of stay in apps and sent to expense tool for better
allocated to host country by the Delegation
Center.
host country. PA can now close the
balance of the virtual card via the Amex 6 reconciliation, audit and compliance tracking
Go Portal and submit for reconciliation.
2 3 7
A virtual card to be accessed in the Amex
Go app is issued to the delegate by the host
country PA for all incidental and re-location
An easy way to expenses.
cover relocation Paperless
Reconciliation
expenses for
transitioning 5 8
employees with
no need to pay The Delegate receives Upon arrival in the home country , PA
out of pocket. his new employee ID re-instates user profile and updated
1 Reduces
reimbursement
and reapplies for a new
corporate card
Card Application virtual card is sent to the delegate via
Reduces
overhead the Amex-Go app for incidental
Siemens appoints an expenses before receiving the new reallocation of
corporate card. funds between
employee to travel as a countries
Delegate
4
Siemens Delegate registers for Amex Go account using an Employee re-applies for a new
Enrolment Code and see the card info and balance in real-time.
(Optional reusable physical card arrives at address selected by PA
9 corporate card online once he
settles back for work in the home
within 2-5days) Card country
Application
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American Express’ written consent. AMERICAN EXPRESS PROPRIETARY & CONFIDENTIAL. DO NOT COPY. DO NOT DISTRIBUTE. 47Quick Win: Explore Invoice Consolidators for Tail Spend
Clear benefits Where to start Next steps
Time savings: No in-person transaction needed with invisible Regions where the American Express vPayment solution Select prioritized countries, suppliers and use cases
payments exists but is not being used
Easy Reconciliation: A single PO for vPayment tokens help in easy Review top countries where vPayment is present but not
matching of statements With Suppliers that are already accepting American being used
Increased Efficiency: vPayment provides a streamlined payment Express payments
process that can mean less paperwork, reduced billing errors and Target regions where there are high volume of Meetings
easy invoice reconciliation.
Countries with high usage of CMC for booking meeting and Events with high spend
Acceptability: vPayment can be processed using the same point–of- venues
sale equipment as traditional credit cards, so for suppliers already
vPayment integration with M&E tools and systems and
accepting American Express Cards there is no additional technology
Business units where manual reconciliation is high with external agencies.
required.
Tracking Expenses: It improves the experience of the traveler as it
simplifies the tracking and itemizing of their expenses and receipts
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American Express’ written consent. AMERICAN EXPRESS PROPRIETARY & CONFIDENTIAL. DO NOT COPY. DO NOT DISTRIBUTE. 48Procurement spending on indirect commodities Use Case #6
Procurement’s Pain Points
What we know:
Creating and maintaining
merchants in the Vendor Master is
a very manual and time- Indirect commodities generally are purchased via Siemens’
consuming process, especially e-catalogue that routes orders directly to vendors; invoices
considering spend with smaller, are sent in paper format for reconciliation
one-time merchants
Purchase Orders are required when purchase is more than Payments are handled manually
$1,000 due to process-heavy sourcing
and invoicing methods
New vendors have to be created in the Vendor Master
database before payment
Payment by check is expensive
and manual All transactions have to be approved before payment, and
invoice receipt and approval processes cause a bottleneck in
A/P
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American Express’ written consent. AMERICAN EXPRESS PROPRIETARY & CONFIDENTIAL. DO NOT COPY. DO NOT DISTRIBUTE. 50Ideal Payment Experience for Procurement
Ordering PO Generation Invoicing Matching Payment
1 2 3 4 5
Procurement officer After the appropriate The ordered goods are E-invoice is auto- Approved transactions
accesses ERP system vendor has been delivered and vendor matched with PO and are routed to A/P with
and inserts required selected, a PO is sends electronic invoice approved for payment payment instructions;
materials generated and routed back payment is “pushed” to
electronically to vendor vendor based on
supplier terms
ERP
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American Express’ written consent. AMERICAN EXPRESS PROPRIETARY & CONFIDENTIAL. DO NOT COPY. DO NOT DISTRIBUTE. 51Pay-On-Order Supplier Payments
AMERICAN EXPRESS SUPPLIER PAYMENTS – POINT OF ARRIVAL
BUYER’S Requisition Purchase Reciept of Approved Supplier AP
Processes Order goods eInvoice Terms Settlement
ERP
Order eInvoice to PO P Payment
Environment P C S
Confirmation match Confirmation
E
SUPPLIER’S Receive Fulfill Upload Receive
Processes Order Order eInvoice Payment
I S S S
Processes
OK to Pay Push Monthly Payment
Instruction Payment Statement Received
S I C P E
Key
Settlement Payment Instruction Order Confirmation Purchase Order Electronic Invoice
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American Express’ written consent. AMERICAN EXPRESS PROPRIETARY & CONFIDENTIAL. DO NOT COPY. DO NOT DISTRIBUTE. 52Supplier Payments - US BIP Deployment Update
ACCOMPLISHMENTS NEXT STEPS
✓ Spend IQ (AP file analysis) completed and presented to ▪ Siemens HQ to provide redline/feedback on Global Master
Procurement and AP Amendment (including financials)
✓ Spend IQ feedback provided to Amex and Supplier target file ▪ Siemens US to provide feedback on current US Local redline, as
modified well as language requirements from AP
✓ Process mapping and integration discussions with Procurement ▪ Schedule meeting with Amex Tech and Siemens AP teams to
and AP completed review technical set up/requirements
✓ Financial proposal presented ▪ Siemens to provide further feedback on revised Supplier target list
✓ US Local and Global Master draft amendments completed and ▪ Amex with Siemens sponsorship to engage and on-board targeted
provided to Siemens. Suppliers
✓ Amex Implementation, Tech and Supplier Enablement resources
assigned and engaged
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American Express’ written consent. AMERICAN EXPRESS PROPRIETARY & CONFIDENTIAL. DO NOT COPY. DO NOT DISTRIBUTE. 53Next Steps & Roadmap
Next Steps
Continue to work with Siemens stakeholders to confirm Use Cases
Continue to build holistic payment solutions per Use Case with Amex Product teams
Schedule check-in meetings with Olga and Steven prior to Innovation Workshop
Schedule joint calls with partners (eg. Concur)
Review priorities with American Express Product Teams and determine timelines
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American Express’ written consent. AMERICAN EXPRESS PROPRIETARY & CONFIDENTIAL. DO NOT COPY. DO NOT DISTRIBUTE. 55Quick Wins across all Use Cases
Seamless
Mobile Wallet Invoice global card
AmexGo Central consolidator applications
Central payment incl. (outlook) BIP
Hotel E-
payments for onsite spend Mobile
Voucher
air/hotel Payments AmexGo
1 2 3 4 5 6
Procurement spending on
Corporate traveler on Meeting Planner Service/maintenance staff Delegate on business indirect commodities
business travel Non-employee on organizing meetings & purchasing incidentals while travel
business travel events being on the road
This material contains information that is proprietary and confidential to American Express. It cannot be shared with third parties without
American Express’ written consent. AMERICAN EXPRESS PROPRIETARY & CONFIDENTIAL. DO NOT COPY. DO NOT DISTRIBUTE. 56Roadmap
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Quick Wins
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This material contains information that is proprietary and confidential to American Express. It cannot be shared with third parties without
American Express’ written consent. AMERICAN EXPRESS PROPRIETARY & CONFIDENTIAL. DO NOT COPY. DO NOT DISTRIBUTE. 57Appendix
Siemens’ Objectives for a best-in-class Future Payments Program
via
Fully digital payments via mobile/wearables
1
Plasticless Easy and quick causing no friction for purchases
payments
Enhanced security (retina scan, fingerprint, etc.) and auto-flagging of questionable spend/suppliers
Low-touch reconciliation
2
Paperless No need for paper invoices
reconciliation
Auto-approvals based on thresholds, spend commodities, etc.
Auto-approvals based on thresholds, spend commodities, etc.
3
Integrated and seamless
Low-touch reconciliation + no need for paper invoices
payment and recon
processes
Impactful reporting based on sound spend data (Level 3)
This material contains information that is proprietary and confidential to American Express. It cannot be shared with third parties without
American Express’ written consent. AMERICAN EXPRESS PROPRIETARY & CONFIDENTIAL. DO NOT COPY. DO NOT DISTRIBUTE. 59Mega-Trends in the Payments Ecosystem
Socio / Cultural Commercial
▪ New generations (e.g. Millennials, Gen Z) are ▪ Development of Internet and mobile networks
changing payment cultures and lifestyles now commercial channels
▪ Payment preferences are shifting to non-traditional ▪ AI is being leveraged to increase automation and
banking self-service
▪ Over 50% of Millennials are already using payment ▪ Fingerprint authentication is now in mainstream
companies like PayPal or Venmo ▪ ePayables: payment cards as a substitute for
▪ Digital channels drives mobile payment adoption invoice terms
▪ Millennials need to be able to pay wherever
Technological Legal / Regulatory
▪ Digital payments developed for convenience ▪ Mobile transactions are increasingly complex
▪ Mobile payments due to a complicated web of law and regulation
▪ Virtual payments ▪ Revised Payment Service Directive (PSD2) is
▪ Invisible payments pushing banks in Europe to provide open
▪ API economy and increasing number of networks application programming interfaces (APIs)
▪ AI and Machine Learning to increasingly automate ▪ Regulatory restrictions around use of blockchain
payments technology
▪ Effective use of Blockchain technology results in more ▪ Asia is preparing for the future of payments
speed and security
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American Express’ written consent. AMERICAN EXPRESS PROPRIETARY & CONFIDENTIAL. DO NOT COPY. DO NOT DISTRIBUTE. 60You can also read
