International Student Handbook - 20 BELL STREET, NEW PLYMOUTH - Western Institute of ...
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International Student Handbook 20 BELL STREET, NEW PLYMOUTH +64 6 757 3100 | international@witt.ac.nz | WWW.WITT.AC.NZ
KIA ORA
WELCOME
Nau mai, haere mai and a very warm welcome
to the Western Institute of Technology at
Taranaki (WITT).
Congratulations on choosing a quality
government owned tertiary institute in which
to study and a wonderful city in which to live.
Moving away from your home country is very
exciting but it can also be challenging. This
international student handbook contains a
comprehensive range of information designed
to help you meet the challenge of adapting to
a different way of life in a new country, and to
ensure you have a safe, happy and successful
study journey with us.
Please read the information contained within
this document and keep it as a resource for
your future reference.
We look forward to you having a rewarding
and enjoyable time living and studying
with us at WITT.
Your success is our priority.
Kia ora tatou katoa
CAROL ALLEN / International Director
2 | International Student Handbook
Contents
4—5 CAMPUS
International Students Office
NZ Institute of Highway Technology
Support Staff & Services
6 — 25 NEW ZEALAND
About New Plymouth
Arriving in New Zealand
Living in New Zealand
About New Zealand
About New Zealanders
New Zealand Laws
Keeping Safe in New Zealand
Keeping Well in New Zealand
Studying in New Zealand
Working in New Zealand
26 — 33 OTHER
Under 18 year old students
Complaint Overview
International Students Conditions of Enrolment
Useful Kiwi and Māori Phrases
34 — 35 CONTACTS
Important New Plymouth Contacts
Important National Contacts
Health, Education and Immigration Contacts
EMERGENCY IN AN EMERGENCY DIAL 111 (FREE CALL)
CONTACTS An operator will ask what service you need: Police,
Fire or Ambulance?
Tell the operator where you are / what’s happened.
Someone will be available to support you
YOU SHOULD ALSO RING THE WITT
24HR NUMBER
+64 27 466 0412 New Plymouth students
All information contained within this booklet is confirmed to be
correct at time of printing. Last updated August 2021.
International Student Handbook | 3
WITT The International Students Office staff assist
with course applications, enrolments and
fee payments, visas, medical insurance and
International course information.
The International Students Office is located
Students Office at the reception and administration building,
20 Bell Street, New Plymouth
Phone: +64 6 757 3100
Email: international@witt.ac.nz
CAROL ALLEN JILL WARNER JO SYME
International Director NZIHT Programme Industry Placement &
Co-ordinator Employment Co-ord
GLENYS BRIDGEMAN ROBYN HARVEY AAKRITI NAHAR
International Administrator International Student International Projects
Liaison Officer Administrator
RITA ZHANG CAMILLE LIAO KINGSLEY WANG
International Administrator/ Pastoral Care Regional Director (China/Korea)
Pastoral Care 022 540 9200
k.wang@witt.ac.nz
4 | International Student Handbook
WITT Support
Staff & Services
TE PUNA MANAAKI — STUDENT
SUPPORT CENTRE
Te Puna Manaaki has trained staff to look
after your health and to provide pastoral care
and support.
Te Puna Manaaki is located at 20 Bell St,
B Block Ground Floor.
Phone: +64 6 757 3100
STAFFING
Director Student Support Services
Counsellor
Chaplain
Occupational Health Nurse
New Zealand
Institute of
Highway
Technology
New Zealand Institute of Highway Technology
(NZIHT) is located in New Plymouth and
is fully owned by WITT.
It is one of the largest provider of civil
engineering, technical and skills training in
New Zealand.
20 Bell Street, New Plymouth 4310
Phone: +64 6 759 7065
Email: internationalstudent@nziht.co.nz
Website: www.nziht.co.nz
International Student Handbook | 5
About New Plymouth
NEW PLYMOUTH INFORMATION CENTRE TELEPHONE CARDS
Puke Ariki You can buy these at any service station,
65 St Aubyn Street — Ph 06 759 6060 supermarket or dairy.
NEW PLYMOUTH PUKE ARIKI LIBRARY CITIZENS ADVICE BUREAU
If you live in New Plymouth you can use the The Citizens Advice Bureau gives free advice
library free! All you need is: to anyone living in NZ on a wide range of
• One form of photo ID subjects including personal, housing, financial
& legal issues. They can be contacted at:
• Proof of residence in New Plymouth
(e.g. a tenancy agreement with your Community House
address details) 32 Leach St, New Plymouth
Freephone 0800 367 222
Central library is in Puke Ariki, Brougham Ph 06 758 9542
Street — Ph 06 759 6060 www.cab.org.nz
TAXI SERVICES CITIZENS ADVICE BUREAU
Energy City Cabs — Ph 06 757 5580 Migrant Connections Taranaki is a service
NP Taxis — Ph 06 757 3000 aimed at assisting migrants to integrate into
Blue Bubble — Ph 06 757 3000 the local community.
MEDICAL SERVICES mctnz@xtra.co.nz
Ph 06 759 1492
Medicross Urgent Care & GP Clinic
8 Egmont Street WEBSITES OF INTEREST
New Plymouth
Ph 06 759 8915 www.visitnewplymouth.nz
www.visit.taranaki.info
Phoenix Urgent Doctors www.taranaki.info
95 Vivian Street
New Plymouth
Ph 06 759 4295
6 | International Student Handbook
Arriving in New Zealand
Before you leave home it is important to ensure you have all
relevant information and paperwork to enter New Zealand.
BOOKING FLIGHTS ARRIVING AT AUCKLAND
INTERNATIONAL AIRPORT
• Go to Air NZ’s website —
www.airnewzealand.co.nz You will need to have the following
• You must have a credit card to be able to documents ready:
book on-line. • Passport and visa documentation
• Students should book flights direct to New • Completed passenger arrival card
Plymouth. When booking domestic flights, Proceed to baggage claim to collect your
please allow at least three hours from when bags. After collecting your baggage, proceed
your flight arrives in Auckland and the to the exit where your passenger arrival card
departure time for New Plymouth. If the will be checked by an officer prior to passing
international flight is delayed or there is through Customs and the New Zealand
a hold up at customs, the domestic flight quarantine inspection service.
ticket may not be transferable and it is
expensive if another flight is required When you have cleared customs at Auckland
International Airport,you can choose to either
walk across to the Domestic terminal or catch
the free bus. The walk will take about 10
minutes, is well signposted and the pathway
is very flat – follow the green line and enjoy
a walk in the fresh air after your flight. At
the domestic terminal you can check in for
your flight to New Plymouth.
International Student Handbook | 7
HOW WILL I GET TO NEW PLYMOUTH? AIRPORT PICK-UP
New Plymouth is about 350km south The International Student Liaison Officer at
of Auckland. WITT is available to pick up students when they
Choose to fly or bus to New Plymouth. The arrive at New Plymouth airport or bus station.
flight is 50 minutes and the bus trip is about 7 A minimum of 24 hours notice (longer at
½ hours. Please ensure that you arrange your weekends) is required to arrange the pick-up.
internal travel prior to your departure. WITT WITT’s emergency cell phone number is +64
staff are available to meet you from either the 27 466 0412. Please call this number if you
New Plymouth airport or bus station, but this miss your flight or if you have an emergency
service must be booked prior to your arrival. en route to New Plymouth.
BOOKING BUS TRANSPORT
PLEASE ADVISE YOUR TRAVEL AND
• Book your bus on line at www.intercity.co.nz ACCOMMODATION DETAILS AS SOON AS
• You must have a credit card to be able to THESE ARE CONFIRMED – EVEN IF YOU
book on-line ARE BEING MET BY FRIENDS.
• Please allow at least three hours between
the scheduled arrival time at Auckland
Airport and your bus check-in time as we
cannot be responsible for missed travel
through delays. Only suitcases/bags are
permitted. No other forms of luggage can
be carried (e.g. bicycles, boxes, car seats,
surfboards etc.)
• There is a bus stop at the Auckland
International Airport Terminal
ACCOMMODATION
• It is important that you arrange where
you are going to live before you arrive
in New Zealand
• If you are under 18 years of age, you
are required to live in WITT approved
accommodation. This must be arranged
before you arrive in New Zealand
• Students 18 years and older can live in any
accommodation, however WITT strongly
encourages students, particularly those new
to New Zealand, to stay at the on-campus
hostel, Te Henui Lodge or in an WITT
approved homestay accommodation for at
least the first semester
8 | International Student Handbook
Living in New Zealand
ON CAMPUS ACCOMMODATION - WITT ARRANGED ACCOMMODATION
TE HENUI LODGE
WITT can help you to arrange private
The lodge provides hostel-style living located accommodation. You will be living in a family
on the Bell Street Campus. Residents must be home, but you will provide your own food and
18 years of age or older to live at the lodge. be self-catering.
It offers spacious, secure, modern facilities Please contact the accommodation officer
with a live-in manager. You can have your own for details on options available. Email:
room and bathroom or you can share a room. international.accommodation@witt.ac.nz
Cleaning services are provided but you have
to care for your own room. There is a shared FLAT AND HOUSE RENTALS
dining room, living room, TV room, kitchen ‘Flatting’ is when you rent a house or
and laundry. You are required to provide your apartment. You can flat on your own or with
own bed linen (sheets, pillow, blanket/duvet, others. Flats are usually unfurnished. You may
towels), supply your own food and cook your have your own room or share with others.
own meals. Rent is usually paid per room with all other
expenses (food, power, telephone, internet)
WITT CANNOT GUARANTEE THAT ROOMS divided, and cooking and cleaning shared.
AT THE LODGE WILL BE AVAILABLE AND Prices vary from $110 - $150 per room
WE STRONGLY RECOMMEND THAT per week. Flats are NOT WITT assessed
STUDENTS APPLY FOR ACCOMMODATION accommodation.
AS SOON AS POSSIBLE TO ENSURE THEY
Flatting websites — www.trademe.co.nz/
DO NOT MISS OUT.
property/residential-property-to-rent/
Tenancy services is a government agency
Lodge accommodation is NOT assessed and that can help you with information about the
monitored by WITT. rights and responsibilities of both tenants
For more information or an application form and landlords. Find this information at www.
go to: www.tehenuilodge.co.nz or email tenancy.govt.nz
stay@tehenuilodge.co.nz For advice and support with accommodation
see the Accommodation Officer located at
HOMESTAY WITT’s International Office.
Homestay is where you live with a family in Phone: +64 6 757 3100 ext 8883.
their home. You will be treated like one of the Website: www.witt.ac.nz
family and will be expected to help out with
household chores and to live by the rules of
your host family. Meals are provided and meal
times are usually shared together.
Homestay accommodation is assessed and
monitored by WITT and is ‘WITT approved’
accommodation.
International Student Handbook | 9
About New Zealand
Bring warm clothing and a rainproof jacket – even if you are arriving
in the summer.
TARANAKI WEATHER FACTS ABOUT NEW ZEALAND
• New Zealand is a Pacific country with a
Taranaki’s mild climate allows residents and Pacific culture
visitors ample opportunity to enjoy the many
• New Zealand has a population of around
outdoor activities on offer. Taranaki has more
5 million people
sunshine hours than most of the country while
the rainfall is enough to keep the grass green • New Zealanders are often called “kiwis”.
& the fauna flourishing. A “kiwi” is also one of our native birds
• New Zealand has three official languages
Spring Sept — Nov average 16.4°C - English, Māori and New Zealand sign
Summer Dec — Feb average 21.2°C language. English is the language used
for tuition
Autumn March — May average 18.5°C
• The Māori people are the indigenous
Winter June — Aug average 13.7°C people of New Zealand
For more information about New Plymouth NEW ZEALAND IS KNOWN AS
and Taranaki go to: www.visit.taranaki.info or CLEAN AND GREEN
www.tripadvisor.co.nz/newplymouth In New Zealand:
• We care for the environment
• Smoking is banned in public places
• We recycle rubbish
• Please do not spit. Spitting is seen as
unhygienic
• Do not drop rubbish. You can be
fined for littering in public places
in New Zealand
10 | International Student HandbookAbout New Zealanders
New Zealand society is a mix of Māori, Pacific Islander, Asian,
European and people from many other countries
• Many New Zealand people like to relax and • It is common for New Zealanders to keep a
enjoy outdoor activities and sports — New pet — dog, cat, bird, fish, etc
Zealand’s national sport is rugby • Women and men are treated equally in
• Personal privacy is important so private New Zealand and given the same amount
papers are not looked at by visitors and of respect. Women should not be treated
subjects such as salary, mortgages and age as sexual objects; or have explicit sexual
are not usually discussed suggestions made towards them.
• New Zealanders are friendly people. They
will smile and say hello even if they don’t
know you
• New Zealanders generally do not tip and
do not bargain when they are shopping
• Do not carry large amounts of cash.
Electronic methods of payment are preferred
International Student Handbook | 11MAKING FRIENDS WITH NEW SOCIAL OCCASIONS AND INVITATIONS
ZEALANDERS
• If you receive an invitation, it is polite to
New Zealanders show they like you by: answer as soon as possible
• Asking you to join in with what they • If you cannot go, it is better to say no than
are doing to say nothing and not turn up
• Joking with you • If someone invites you out, it is polite to
• Asking you questions about yourself and offer to pay for yourself
your country • If someone says it’s their “shout”, this
New Zealanders show respect for you by: means they want to pay for you
• Giving you the freedom to make your • If you are invited to a ‘pot luck’ meal or you
own decisions are asked to bring a plate, this means you
are being asked to bring a plate of food to
• Treating you as an individual with your own share
ideas and opinions
• If you are invited to someone’s home for
• Helping you when you ask. If you don’t ask dinner, it is usual to take your own drink
they may think you don’t need help such as wine, beer or juice
New Zealanders appear to be informal by: • It is polite to arrive on time
• Calling people by their first names For more information on New Zealanders go
• Wearing casual clothes to: www.tourism.net.nz
• Joking with you
12 | International Student HandbookNew Zealand Laws
If an international student breaks the law, he will be treated in the
same way as a New Zealand citizen. It is important therefore, to
know about New Zealand laws and the New Zealand legal system.
GENERAL INFORMATION ABOUT DRIVING
For information on New Zealand laws and how IN NEW ZEALAND
the legal system of New Zealand works go to:
• Vehicles in New Zealand drive on the left-
www.govt.nz — click on “law and justice”
hand side of the road
• You must have your drivers licence with you
NEW ZEALAND POLICE whenever you drive
The police are responsible for enforcing • If your drivers licence is not in English, you
the law in New Zealand and do not accept must provide an English translation
bribes. The New Plymouth Police Station is on
Powderham St. • After one year, you must have sat the New
Zealand Driving Test and obtained a New
For information on the New Zealand Police Zealand drivers licence
go to:
http://www.police.govt.nz/advice/personal- • Speed limits are in kilometres per hour
community/keeping-safe/visitors-safety-guide (kph), not miles per hour (mph)
The police have access to a free telephone • New Zealand has strict drink-driving laws.
interpreting service called Language Line. Do not ever drink and drive!
Language Line operates Monday to Friday 10 • You must always wear a seat belt when
am to 6 pm and is available in 35 languages. driving or travelling as a passenger in a
For more information on Language Line go to: motor vehicle, including people in the
www.languageline.govt.nz back seat
• The police will impound a car that is
DRIVING IN NEW ZEALAND involved in racing
If you own and drive a car in New Zealand, • It is important to hold car insurance if you
you MUST have a current International or New own a vehicle
Zealand drivers licence and you MUST follow
Parking areas are signposted. If you park
the road rules of New Zealand. A copy of the
illegally, your car may be towed away. Most
official New Zealand Road Code is available
parking areas need money and a machine is
from www.nzta.govt.nz
provided for you to pay. Parking on yellow
lines, in “no parking” areas, or in disabled
carparks will incur a fine.
For more information about driving in New
Zealand go to:
www.aa.co.nz
www.aainsurance.co.nz
www.drivesafe.org.nz
www.nzta.govt.nz/safety/driving-safely/
visiting-drivers
* Download a copy of driving in New Zealand,
an overview for immigrants and visitors to
New Zealand www.nzta.govt.nz/
International Student Handbook | 1314 | International Student Handbook
MEDICINE AND DRUG LAWS PERSONAL SAFETY LAWS
In New Zealand, it is illegal to smoke In New Zealand, you are breaking the law
marijuana and to have, use and distribute if you hit, punch, kick or in any way assault
non-prescribed drugs. The law makes no another person. Violence is unacceptable
distinction between international students including violence amongst family members —
and New Zealand citizens. If you are subject to any violence, contact the
New Zealand Police.
ALCOHOL LAWS
The minimum legal drinking age in New PRIVACY LAWS
Zealand is 18 years. It is illegal to: In New Zealand, a person’s privacy is protected
• Purchase alcohol if you are under 18 years by the Privacy Act 1993. WITT / NZIHT must
of age follow the Privacy Act. This means:
• Enter licensed premises if you are under 18 • You have the right to view information that
years of age WITT holds about you
• Purchase alcohol to give to another person • You have the right to ask that incorrect
who is under 18 years of age information be changed
If you wish to purchase alcohol or enter • Information cannot be shared with your
licensed premises, you will be asked to provide parents or agent without your permission
photographic proof of your age. An acceptable
For more information about the Privacy Act
form of identification is:
1993 go to: www.legislation.govt.nz
• Passport
• New Zealand drivers licence HUMAN RIGHTS LAWS
• 18+ card In New Zealand, your rights are protected
by the Human Rights Act. This states that all
TOBACCO PRODUCTS AND people are to be treated equally and given the
SMOKING LAWS same amount of respect regardless of sex, age,
New Zealand has strict laws about where ethnicity, disability or religion.
people can smoke tobacco. Smoking is not To find out more about your rights in New
permitted in indoor public places. Zealand, go to: www.hrc.co.nz or ring the Human
It is illegal to purchase cigarettes if you are Rights Commission on Freephone 0800 496 877.
under 18 years of age. Sometimes international students may
All WITT buildings are smoke free and there experience ‘racial abuse’ where they are
are designated areas to smoke when outside. treated unfairly or disrespectfully because of
‘race’. This is illegal in New Zealand — If you
SEXUAL ASSAULT LAWS experience racial abuse, talk to a WITT student
support staff member.
Sexual assault is any unwanted act of a sexual
nature and includes anything from unwanted
sexual touching, to rape and sexual exploitation.
In New Zealand law, sexual assault happens
when one person does not freely consent to
sexual activity.
There is no consent if:
• You say no, or behave in a way that implies
no (e.g. pushing someone away)
• You don’t reply — you’re too drunk or
stoned to know what you’re doing, or
you’re sleeping/passed out
• The other person lies about what they are
going to do
• The other person manipulates, pressures,
threatens, or forces you to say yes
International Student Handbook | 15Keeping Safe in New Zealand
New Zealand is a safe country but you still need to be careful and
look after yourself and your possessions.
PERSONAL SAFETY • Party safely and avoid excessive use of
alcohol and / or other drugs that impair
To keep yourself safe, we recommend:·
your judgement and leave you vulnerable
• Do not have large amounts of cash on your
• Do not accept a drink from someone you
person, in your bags and in your home or
do not know. Always hold onto your own
flat. Keep money safe in a bank account.
glass when out. Drink spiking does happen
The International Student Liaison Officer
will help you open a bank account and • Do not go off alone with a stranger
arrange for EFTPOS or Credit Cards • Do not do things that are against the law
• Do not lend money to other people • Choose your friends carefully
• Do not leave your bag unattended. Always • Do not behave towards women in a way
keep an eye on your personal possessions that could result in you being accused of
• Be very careful when crossing a street. sexual assault.
Remember, cars in New Zealand drive Remember, help is never far away —
on the left Emergency Contact (24 hours).
• Do not go out at night by yourself. Go with • Call 111 for Fire, Ambulance and Police
a friend or in a group
• WITT students call 027 4660 412
16 | International Student HandbookWATER SAFETY BICYCLE SAFETY
New Zealand has beautiful beaches, lakes and Bikes are a great way to get from one place
rivers. They are very popular but can be very to another and to keep fit and healthy. When
dangerous. If you want to enjoy New Zealand’s riding a bike in New Zealand, remember:·
lakes, rivers, swimming pools and beaches • Wear a helmet - it is the law in New Zealand
or participate in any water based activity, we
recommend you: • Do not ride on the footpaths
• Learn to swim. For details about lessons • You must have lights at night, white in the
contact: New Plymouth Aquatic Centre front & red at the back
06 759 6060 • Always use hand signals when turning
• If you are in trouble in the water — let • Learn the New Zealand road rules
people know by raising your arm (NZ Road Code)
• Always swim (kayak or fish) with someone • Remember to buy a bicycle lock.
else – never go alone
SUN SAFETY
• Always swim between the flags at the beach
• Always check the depth of the water before New Zealand has strong ultra violet sunrays
diving or jumping in and high rates of skin cancer. To keep yourself
safe while in the sun, we recommend you:
• Always wear fins or flippers when
body-boarding • Stay out of the sun during 11am and 3pm
• Always swim at a comfortable depth • Cover up with loose clothing
• Always wear a life jacket in a boat • Use sunscreen.
• Never swim in loose, long or baggy For more information on sun safety go to:
clothing. They get heavy when wet. www.cancernz.org.nz
PEDESTRIAN SAFETY OUTDOORS SAFETY
In New Zealand, cars do not stop for If out walking in the beautiful parks, walkways
pedestrians unless they are on a pedestrian or climbing the mountain, remember:·
crossing, therefore: • Take warm clothes as the weather can
• Always walk on the footpath change very quickly
• Take extra care when crossing the street • Take some food and drink
• If there is no footpath and you need to walk • Tell someone where you are going and
on the road, always walk facing the traffic so when you will be back. Most mountain
you can see cars coming visitor centres have a visitor book that you
need to write in before walking on the
• Never walk on the main highway mountain tracks
• Cross at a pedestrian crossing (white lines • All rubbish must be carried out
painted across the road) or at a traffic light.
Wait until cars stop for you • You can get weather reports by phoning 0900
999 + STD code – 06 for New Plymouth and
• When crossing at a traffic light only cross 09 for Auckland.
when the green “cross” signal is on.
For more information on New Zealand’s parks
and reserves go to: www.doc.govt.nz
International Student Handbook | 17Keeping Well in New Zealand
Living in another country can be fun and exciting but sometimes
you may experience feelings of loneliness, frustration and sadness.
CULTURE SHOCK • Bring familiar items from home to your
new country
Sometimes you may feel as if you don’t
know what to do or how to do things in New • Keep in contact with family and friends in
Zealand. This is called “culture shock” and your home country
many international students living in another • Get plenty of sleep and eat good food
country are affected by it in some way.
• Get involved in a favourite activity or try
new ones
WAYS TO HELP CULTURE SHOCK
• If work is proving too difficult talk to your
• Talk to WITT staff — the International tutor or a Learning Skills Tutor.
Liaison Officer/Pastoral Care Co-ordinator,
Counsellor, Chaplain or Nurse For more information go to:
www.counselling.cam.ac.uk/selfhelp/leaflets/
• Spend time outside in the fresh air homesickness
and sunshine
• Keep busy HEALTH SERVICES
• Join a club in the community or group on There are good professional health services in
campus or do voluntary work New Zealand including doctors, pharmacies,
• Keep fit dentists, hospitals and health specialists.
• Do nice things for yourself. It’s a good idea to find out where the local
doctor, dentist and hospital are located in case
Remember, culture shock is a normal part of
you get sick or have dental problems.
adapting to another country and given time,
you will soon get used to the new ways of The telephone book has a section at the front
doing things. that lists these. For “cost friendly” dentists see
the health clinic staff.
HOMESICKNESS If your English is poor, take a translator with
Missing family and friends is normal. Here you when you visit a health service.
are a few suggestions that may help if you Medical insurance is compulsory for all
are homesick: international students living in New Zealand —
• Talk to someone about it - a tutor, the Medical insurance will cover medical, specialist
International Liaison Officer/Pastoral and hospital costs while in New Zealand.
Care Co-ordinator, Pastoral Care, Nurse, For information on the New Zealand health
Chaplain or Counsellor system go to: www.health.govt.nz
18 | International Student HandbookWHAT HAPPENS IF YOU HAVE a doctor or nurse. You can be confident
AN ACCIDENT? that whatever you discuss with them will be
completely confidential.
The Accident Compensation Corporation
(ACC) provides 24-hour personal injury and For advice and support on contraception,
accident cover for New Zealanders and visitors unwanted pregnancies or sexually transmitted
to New Zealand. This means that while you illnesses, see a doctor or visit the Family
are a student here, you are also entitled to Planning Association (FPA):
this cover. • Refer to their website:
For more information go to: www.acc.co.nz www.familyplanning.org.nz
ACC have access to a free telephone • Visit your local FPA clinic located at 56 Gover
interpreting service called Language Line. Street New Plymouth, Ph 06 759 8269
Language Line operates Monday to Friday 10 • Ring the free and confidential helpline:
am to 6 pm and is available in 35 languages. 0800 372 5463 (interpreters available).
For more information on Language Line go to:
www.languageline.govt.nz MENTAL HEALTH
Studying can be very stressful for any student.
SEXUAL HEALTH
When you are studying overseas, language and
In New Zealand, the age of sexual consent is culture differences can increase stress levels.
16 years. It is illegal to have sexual relations If you are having difficulty coping contact the
with a person under the age of 16 years even international Student Liaison Officer/Pastoral
if he or she agrees. If you choose to have a Care Co-ordinator, Counsellor, Chaplain, Nurse
sexual relationship, you must protect yourself or one of the help agencies in this handbook.
against unwanted pregnancy and sexually
transmitted infections (STI’s). Ask for help.
Contraception and sexual health are not We are here to help you.
something to be embarrassed or ashamed
about and can be discussed freely with
International Student Handbook | 19Studying in New Zealand
CHANGING YOUR ADDRESS OR to leave New Zealand or the period of
CONTACT DETAILS? your study
If you change your address you must: • A Student Visa Application (INZ1012 is
• Fill out a “Change of Address” form available online)
— available from the International • An Offer of a Place from WITT
Students Office, Reception or your (International Students Office)
faculty administrator. • An original Tuition Fee Receipt
(International Students Office)
NOTE: Students under 18 years of age cannot • Passport photograph (Saved as a Jpeg)
change their address without consultation • A bank statement showing you meet INZ
with WITT staff. funds requirements including return airfare
• Evidence of previous student performance
YOUR STUDENT VISA and class attendance
While you are in New Zealand, most students • Credit Card to pay the Visa application fee.
will need to renew their visa — To do this, you For information on student visas go to:
will need to know: www.immigration.govt.nz
What kind of visa do you have?
• Visitors visa NEED IMMIGRATION ADVICE?
• Student visa The Immigration Advisers Authority is
responsible for protecting people who receive
• Interim visa
immigration advice. For further information
• Limited purpose visa please see www.iaa.govt.nz
What date does your visa expire?
TRAVEL AND MEDICAL INSURANCE
Plan to apply for a new visa one month before
the old visa expires It is compulsory for all international students
to hold medical and travel insurance, which
What kind of visa do you need? the education provider considers acceptable,
• You may study part-time or full-time for for the period of enrolment until the expiry
three months with a visitors visa of the student visa, unless you depart New
• If you study for longer than 3 months, you Zealand earlier. The travel and medical
must hold a student visa insurance premium is provided within your
“Offer of Place”.
• If you have a student visa you must study
full-time. If you wish to provide your own medical and
travel insurance you must provide a copy of
Where to apply for a new student visa?
the insurance policy (translated into English)
• Apply Online at www.immigration.govt. to WITT for verification of acceptable cover.
nz/migrant/applynow when applying for
a new visa.
It is strongly recommended that students
What you need to renew your student undertake dental and optical checks before
visa online? coming to New Zealand — Dental services
• Your passport must be valid at least 3 may be very expensive in this country.
months past the date you either plan
20 | International Student HandbookPlease note that your insurance policy will ASSESSMENTS AND EXAMS
not cover you for the cost of routine dental
There are in-course assessments e.g., essays,
maintenance and optical aids unless you had
presentations, tests, as well as exams.
already been prescribed them before leaving
your home country. Exams in New Zealand do not generally
involve reproduction of factual rote learning.
THE NEW ZEALAND CLASSROOM Exams in New Zealand are designed to test
You may be a successful student in your home how well students understand concepts and
country but studying in New Zealand may be ideas presented during study.
different from what you are used to. Performance and progression are linked; if you
Students are expected to: fail a course you may not be able to go onto
the next course.
• Attend all lectures and tutorials
• Complete all course requirements ACADEMIC CONDUCT
• Ask questions Do not...
• Give opinions
• Copy another students work and hand it in
• Listen to other students as your own
• Use English • Copy work from a textbook or from the
• Take part in discussions Internet without referencing the work (this is
• Use many textbooks and reference them in called plagiarism)
your written work • Take material into the examination room
• Work in groups to complete projects and without the tutor’s permission
assignments • Get someone else to write an assignment
• Do any homework or sit a test or exam for youNew Zealand
teachers will fail any work that has been
• Clarify anything you do not understand
copied or is not your own. Refer to WITT’s
• Read the course textbooks, take notes student code of conduct, available online.
during lectures and review and understand
the information discussed in lectures
and tutorials.
International Student Handbook | 21STUDY AND LEARNING SUPPORT Your tutors will keep a record of your
attendance at classes. Any students with
If you feel worried about your ability to succeed,
frequent or prolonged absences will be
don’t worry, there are places to go for help:
contacted. Immigration New Zealand will be
• Your tutor informed if necessary. Non attendance may
• Other students affect your Visa eligibility.
• Learning Resource Centre.
COMPUTER USE
Read “Study for Success” student study
skills handbook. It is located on the WITT WITT offers all students generous use of
Library homepage (under the Facebook box) computing and networking facilities on
with the direct link as follows — campus. The Student Code of Conduct states
http://libraryhome.witt.ac.nz/ that students must NOT:
Utilise the staff at WITT. They’re here to • Use WITT’s computing and networking
help you succeed. Ka pai. facilities to transmit objectionable material
such as:
Remember… it is OK to ask for help. If you
need help, do not wait - access it early. - Pornography
- Crime or violence
ATTENDANCE - Articles that describe or depict material
Students are required to attend their course in a manner, or of a nature, that is likely
at all times, unless they have genuine reasons to cause offence
for their absence. - Material that may slander or harass
It is important that you attend all classes and another person
tutorials. Research shows that attendance is • Waste computer and networking resources
closely related to your success.
• Play games — except where it is included
You must inform your tutors: as part of course prescription
• If you are going to be late to class • Engage in inappropriate use of WITT’s
• If you are going to be absent from class computing and networking facilities e.g.
• If you are going to be away for a period computer hacking.
of time.
22 | International Student HandbookTHE EDUCATION (PASTORAL CARE FOR including understanding the legal
INTERNATIONAL STUDENTS) CODE OF obligations you have, and that you will
PRACTICE 2016 receive all the proper documentation
The Code is an agreement to ensure that all • You are welcomed and have enough
educational providers take responsibility for information, guidance and support to help
the well-being of International students. You you settle into your new life in New Zealand
will receive a Summary of The Code at the time • Your study environment is safe, and that
that your Offer of Place documents are issued. you have a safe place to live.
A full copy of The Code is available at
the New Zealand Qualifications Authority WITHDRAWING FROM YOUR
website: www.nzqa.govt.nz PROGRAMME OF STUDY
This is legislation that outlines the level of care If you decide to withdraw from your programme:
that education providers, and their agents, • You must complete a “withdrawal”
must provide to international students while form – available from the International
they live in New Zealand. Students Office
In general, as an international student you can • You may apply for a refund of your
expect that: fees. For “refund” information, see the
• The quality of teaching and learning you Conditions of Enrolment form in the back
receive will meet high educational standards of this handbook or WITT’s International
• The marketing and promotion information Refund Policy
you receive before you enrol is clear, • Students who withdraw from a programme
complete and accurate so you can make have the right to apply for re-enrolment
well-informed decision about whether an in the future
education provider is the right choice for you • Withdrawal from a programme will be
• Education providers’ agents give you written on the students academic transcript
reliable information and act with integrity • Immigration New Zealand will be notified.
and professionalism
• You will receive enough information and
support to help you with your enrolment,
International Student Handbook | 23PROTECTION OF FUNDS • An inability to attend due to reasons such
as illness or family obligations, where
If WITT chooses not to offer a programme that
the student cannot make up the missed
you have enrolled in, you will get a full refund.
course time and will need to re-enrol to
If there is an insurable disaster (e.g., fire, flood),
complete the course
WITT / NZIHT will run the programme at an
alternative site or offer a refund. • Any breach of disciplinary regulations
• Being unable to comply with The Code
TERMINATION OF TUITION regulations to ensure duty of care.
WITT reserves the right to terminate a student’s Please note that students have the opportunity
tuition in the following circumstances: to respond to any allegations of prejudicial
• Continued and unexplained absenteeism information before a termination is made,
and all students have the right to appeal any
• Provision of false or misleading information
decision in accordance with Academic Appeals
by the student on enrolment
policy and procedure.
• Insufficient academic progress
All terminations will be reported to
• Failure to pay fees Immigration New Zealand.
• Where WITT is unable to guarantee
accommodation for an international For more information on termination of
student due to the student’s behaviour tuition, on the appeal process and on your
• In the event of criminal behaviour rights as a student and WITT’s obligations,
(including such behaviour outside see the Student Code of Conduct Policy
WITT’s premises) available from Student Support or the
International Students Office.
24 | International Student HandbookWorking in New Zealand
WORK WORKING AND THE LAW
You may be allowed to work part-time for When working in New Zealand
up to 20 hours a week and full-time during • Do not work without permission from
all scheduled holidays and/or during the Immigration New Zealand
Christmas and New Year holiday period.
• Do not work for cash. In New Zealand this
For information on work visas go to: is called “working under the table” and
www.immigration.govt.nz is illegal
FINDING WORK IN NEW ZEALAND • Make sure you pay tax
• If working you must be paid a minimum
You can find out about job vacancies in
wage www.employment.govt.nz/hours-and-
New Zealand by looking on the internet,
wages/pay/minimum-wage/
in the local newspapers or by contacting
employers yourself.
FOR MORE INFORMATION ON WORKING
For help with these options visit AND THE LAW GO TO:
www.careers.govt.nz
www.newzealandnow.govt.nz
For more information on job vacancies go to:
Internet sites to view Job Vacancies: VOLUNTEERING
www.careers.govt.nz Volunteering is a great way to build work
www.occupationoutlook.mbie.govt.nz experience and offers a great way to network
with people in New Zealand.
www.iaa.govt.nz
You can check what type of volunteer jobs
www.immigration.govt.nz
best suit you by visiting Volunteering New
www.seek.co.nz Zealand or SEEK. Also the neighbourly website
www.trademe.co.nz/jobs is a great way to help or get involved in your
community where you will live.
www.liveandwork.taranaki.info
EARNING INCOME AND PAYING TAX
APPLYING FOR A JOB
In accordance with New Zealand law, when
When applying for jobs in New Zealand you
working, the income you earn will be deducted.
will be asked for a “Letter of Application” and
a current Curriculum Vitae (CV). To find out more about your tax responsibilities
and how to pay correct tax, please visit the
You may also be required to participate in a
Inland Revenue Website — www.ird.govt.nz
job interview.
There is an online course at WITT to help with
these processes. The Careers Advisor will show
you how to access this.
International Student Handbook | 2526 | International Student Handbook
Under 18 Year Old Students
The Education (Pastoral Care for International Students) Code of
Practice 2016 has special requirements for under 18 year olds.
ACCOMMODATION REPORTING TO PARENTS
• You have to live in WITT assessed, approved • WITT staff are required to interview (meet)
and police vetted accommodation the student each term and keep records of
• You cannot change your accommodation having done so
provider without WITT approval. • WITT will send to parents/agents reports
each term on your attendance, your
INDEMNITY FORM wellbeing, accommodation arrangements
An indemnity form must be completed and progress in your studies
by parents and returned to WITT prior • Note: New Zealand Privacy laws apply.
to enrolment.
INDEMNITY FORM
EMERGENCY CONTACT INFORMATION
When a student who is under the age of
• WITT must have your current emergency 18 years is transferring from an approved
contact information of parents and agents residential caregiver, they must consult with
Note: Translators will be used if required the International Student Liaison Officer
• Ensure parents have the 24/7 emergency and ensure that the Transfer of Care Plan
contact number: is followed.
WITT students: +64 27 466 0412
NZIHT students: +64 27 357 9357 For more information on the Pastoral
Care of International students special
requirements for under 18 year old’s go to:
www.nzqa.govt.nz
International Student Handbook | 27Complaint Overview
HOW DO I VOICE A CONCERN? The Complaints Officer will forward your
complaint to the Faculty Leader (for your area)
In the first instance you are encouraged to
or relevant manager for investigation. The
raise your concern directly with the relevant
investigation may involve discussions with
staff member or Programme Manager and
you and/or other parties involved, or through
seek resolution. It is often helpful to discuss
mediation, if required.
your concern with someone else who can
provide initial advice, such as the International Once your complaint has been investigated
Student Liaison Officer. by the Faculty Leader or Manager, you will
be notified in writing of the outcome of
WHAT IF MY CONCERN IS NOT RESOLVED the investigation and any action/s to be
OR I WISH TO MAKE A FORMAL taken (where applicable). If the complaint
COMPLAINT? is unresolved or you are not happy with the
outcome, you have the right to appeal in
If your concern is not resolved or you wish to
writing to the Chief Executive.
make a formal complaint you can do so by:
If you are not satisfied with the outcome, you
• Completing a Confidential Complaint form
should contact:
• Written letter or email
New Zealand Qualifications Authority (NZQA)
• Discuss directly with the Complaints Officer. Phone: 0800 697 296
Formal complaints should include the Email: qadrisk@nzqa.govt.nz
complainant’s name UNLESS there are special Forward completed complaints to:
circumstances for which confidentiality must The Complaints Officer / Quality Assurance
be maintained. The formal complaints policy Division, PO Box 160, Wellington 6140.
and procedure can be obtained from the
If it is a financial dispute, you can contact:
intranet, Customer Service Centre or faculty
administrator. Please note that this policy iStudent Complaints
does not cover complaints about harassment Phone 0800 00 66 75. More information is
which are covered by Policy and Procedure available on the iStudent Complaints website
Harassment Prevention. www.istudent.org.nz
WHAT HAPPENS TO MY FORMAL WILL MY COMPLAINT AFFECT MY MARKS?
COMPLAINT NOW THAT I HAVE RAISED IT? WITT is committed to ensuring that any person
All formal complaints are forwarded to the raising a concern or complaint is protected
Complaints Officer, at the Customer Service against harassment, retaliation or victimisation.
Centre. The Complaints Officer will log your If at any time you feel you are being treated
complaint and forward to you a letter or email unfairly since making your complaint, you
of acknowledgement, within 7 days of receipt can bring this to the attention of the Faculty
of complaint. Leader or the Executive Director.
28 | International Student HandbookI HAVE I HAVE
A PROBLEM A CONCERN
Discuss your problem Raise your concern
• directly with the relevant • walk-in at WITT Reception
staff member, or,
• with the Programme • talk to a staff member
Manager or, Choose if you want to be
• with the Faculty Leader contacted or to remain
anonymous
PROBLEM SOLVED?
NO YES
I WANT TO MAKE A
FORMAL COMPLAINT PROBLEM SOLVED?
Take your issue/ complaint to
Registry to be lodged.
This formal complaint will follow
WITT’s Complaints Process NO
(ask for a copy when lodging
the complaint).
CONTACT NZQA
Dispute Resolution Scheme (DRS)
0800 697 296
qadrisk@nzqa.govt.nz
International Student Handbook | 29International Students
Conditions of Enrolment
REFUND POLICY: • If a student wishes to withdraw or transfer
1.1 Refunds of tuition fees will be made in to another institution, his/her application
accordance with the Policy and Procedure and notice is received by the International
International Student Withdrawals, Transfers Students’ Offices prior to programme
and Refunds: commencement, a refund of 70% of tuition
fees paid will be given (30% is retained for
1.2 By accepting a place in a programme at WITT, administration purposes). The registration
an international student enters a contract with and homestay placement (if applicable) are
WITT for the period of the one academic year not refundable.
(or for the length of the programme if less than
one year). 1.8 Refunds will be paid in New Zealand dollars:
1.3 There is no automatic right to a refund of fees if • To another institution
a student changes his/her mind about studying • Into a nominated bank account.
at WITT. Supporting information must be 1.9 WITT will not be liable for any exchange rate
submitted in writing to the International Office, loss or bank fees charged upon repayment of
with any refund application. a refund.
1.4 If Immigration New Zealand (INZ) refuse to 1.10 Exceptions may be made in exceptional
grant an initial student visa for study in New circumstances for compassionate reasons.
Zealand the student is entitled to a 100% refund Compassionate grounds are considered to
of the tuition fee, less a $500 administration. be events outside the individual’s control that
1.5 No refunds to international students will be could not have been predicted and that have
given after the programme has commenced. had a significant impact on the person’s ability
to continue studying in the current academic
1.6 Full Refunds may be given if:
year or the foreseeable future. This could for
WITT is unable to proceed with the programme example include such things as significant
or course offered accidents or personal injury to self or a close
WITT ceases to be a Code signatory family member that would affect the student’s
ability to continue studying. Compassionate
WITT ceases to be a provider
grounds will not be considered sufficient for a
1.7 Other refunds may be given if: refund of fees where the student could have
• An international student’s visa renewal is continued in the programme with support or
beyond the expiration date and the student where the student has chosen to withdraw for
cannot obtain an Interim Visa, the student other reasons.
will not be able to attend classes, and is not 1.11 • Consideration may be given to a refund
entitled to a refund of fees upon receipt of written evidence which must
• A student in a semester-based programme be submitted by the student, or the school
who gain permanent residency will not on the student’s behalf, to Registry at the
receive a refund or fees for the semester in same time as the completed Change of
which residency is granted. However, they Enrolment, Withdrawal and Refund Form
will be treated as a New Zealand Permanent • Exceptions may also be considered on the
Resident for the following semester and grounds of medical, supported in writing by
refunded any international fees paid beyond a health professional
the semester in which residency was granted
• The application should be made prior
• International students in programmes to withdrawal, or where circumstances
designed with full-year non-semester based prevent prior application at the earliest
courses must pay the international fees for possible time
the full year, regardless of the date on which
• All withdrawals for compassionate
permanent residence has been granted
consideration must be forwarded by the
during that year
Information and Enrolments Administrators
to the Director – Corporate Services.
30 | International Student HandbookThe decision to refund fees on FEE PROTECTION POLICY:
compassionate grounds will take into 3.1 In the event that WITT chooses not to offer
consideration the length of time in a a programme, enrolled students will have
programme/courses. The Director – their funds returned in full. In the event of
Corporate Services has authority to decide an insurable disaster, e.g. fire, flood, WITT
the refund on compassionate or other is insured by a Business Interruption Policy.
grounds for any individual case. This policy provides for the running of our
1.12 Variations to Policy programme at an alternative site, or meeting
Under exceptional circumstances, the Chief contractual obligations to refund students
Financial Officer may authorise a variation to where WITT is unable to deliver as a result of the
rules set out within this policy. Requests for any insurable event.
variation in policy must be submitted in writing.
INSURANCE
TERMINATION OF TUITION 4.1 Travel and Medical Insurance is compulsory for
2.1 WITT reserves the right to terminate a student’s international students for the period of their
tuition in the following circumstances: visa. A provision for the insurance premium
is included within your Offer of a Place. If
• Continued and unexplained absenteeism you wish to provide your own insurance, you
• Provision of false or misleading information must provide a copy of the insurance policy,
by the student on enrolment translated into English, to WITT for verification
• Insufficient academic progress of acceptable cover. The premium will be
refunded on arrival at WITT on submission of
• Failure to pay fees appropriate evidence.
• Where WITT is unable to guarantee
accommodation for an international student GENERAL
due to the student’s behaviour 5.1 You must attend classes at all times, as required,
• In the event of criminal behaviour (including unless you have a genuine reason for your
such behaviour outside WITT premises) absence. Immigration New Zealand require us to
report non-attendance.
• An inability to attend due to reasons such
as illness or family obligations, where the 5.2 Immigration New Zealand may request
student cannot make up the missed course information about your academic records,
time and will need to re-enrol to complete results or progress. You agree to the
the course International Students’ Office at WITT
releasing this information.
• Any breach of disciplinary regulations
5.3 If you have been issued with a Student Visa and
• Being unable to comply with The Code withdraw from your programme of study, WITT
regulations to ensure duty of care. will report to Immigration New Zealand.
2.2 Please note that students have the opportunity 5.4 While enrolled, you must abide by the Rules and
to respond to any allegations of prejudicial Regulations as outlined by WITT.
information before a termination is made,
and all students have the right to appeal any
decision in accordance with Academic Appeals
policy and procedure.
2.3 All terminations of tuition will be reported to
Immigration New Zealand.
For more information on termination of tuition,
on the appeal process and on your rights as
a student and WITT’s obligations, see the
Student Code of Conduct Policy or contact
international@witt.ac.nz
International Student Handbook | 31Useful Kiwi Phrases
English Phrases Te Reo Māori Phrases
Barbie Barbecue Aotearoa New Zealand
Bro Friend E noho ra Farewell
Bush Native Forest Haere mai Welcome/Enter
Cheers Good luck / Goodbye / Haere ra Goodbye
Thanks He aha tō ingoa What is your name?
Chemist Pharmacy / Drug Store Ka kite anō Until I see you again
Chippies Potato Crisps Kai Food
Chips French Fries Ka pai te kai This is great food
Dairy Corner Store Kia Ora Hello/Thank you
Flat Apartment / Shared Rental Koha Donation/Gift
Accommodation
Ko ... ahau My name is ...
Heaps A lot
Marae A gathering/meeting
Jandals Thongs / Flip-flops place
Lift Elevator Mihimihi Greetings
She’ll be right It will be OK Tena koutou Greetings (to three or
Sunnies Sunglasses more people)
Sweet as Good / Cool Whanau Family
Tramping Hiking Whenua Land
Togs Swimsuit / Bathing suit
32 | International Student HandbookLocal Resources
ACCOMMODATION LEGAL ISSUES
Te Henui Lodge Taranaki Community Law Centre
(WITT’s on-site accommodation) 06 759 1492
06 758 0431 0800 529 1492
stay@tehenuilodge.co.nz
www.tehenuilodge.co.nz POLICE
Migrant Connections Taranaki New Zealand Police
06 759 1492 06 759 5500
www.migrantconnections.org.nz www.police.govt.nz
MEDICAL SERVICES SEXUAL HEALTH &
Taranaki Base Hospital SEXUAL ABUSE
06 753 6139 Family Planning Association
Medicross 06 759 8269
06 759 8915 Taranaki Safer Centre
Phoenix Doctors 06 758 4178
06 759 4294 Rape Crisis
06 757 9570
International Student Handbook | 33National Resources
ACCOMMODATION WORK
Department of Building and Housing Inland Revenue Department
0800 TENANCY (0800 836 262) Automated Services - 0800 257 777
www.sorted.org.nz General Tax Enquiries - 0800 227 774
New Zealand Tenancy Service www.ird.govt.nz
Bond Enquiries - 0800 737 666 NZ Department of Labour
Tenancy Advice - 0800 83 62 62 Employment Relations Service
www.tenancy.govt.nz 0800 20 90 20
www.employment.govt.nz
DRIVING AND OWNING A VEHICLE
New Zealand Transport Authority WORKERS’ RIGHTS
General Road Safety 0800 699 000 Employment Relations
Driver Licensing 0800 822 422 Infoline - 0800 800 863
Vehicle Registration 0800 108 809
info@ltsa.govt.nz REPORTING A CRIME OR TALKING
www.nzta.govt.nz TO THE POLICE
New Zealand Police
GENERAL ADVICE (PERSONAL, Emergency Services only - 111
HOUSING, FINANCIAL, VEHICLE www.police.govt.nz
AND LEGAL ISSUES)
Citizen’s Advice Bureau (CAB) VICTIM SUPPORT
0800 FOR CAB (0800 367 222) Victim Support
CAB in Mandarin 09 625 8831 0800 VICTIM (0800 842 846)
www.cab.org.nz victim@xtra.co.nz
Immigration NZ www.victimsupport.org.nz
Information for New Migrants
0800 776 948 RELATIONSHIP ADVICE
www.newzealandnow.govt.nz/ Relationship Services
0800 735 283
RACIAL & SEXUAL HARASSMENT receptn@relate.org.nz
Human Rights Commission www.relationships.co.nz
0800 496 877
infoline@hrc.co.nz
www.hrc.co.nz
34 | International Student HandbookHealth Asian Sexual Health Service
09 307 2885
Chinese Helpline
COUNSELLING SERVICES 0800 888 880
(FOR CONFIDENTIAL HELP WITH PERSONAL
CRISIS OR SUICIDAL FEELINGS)
Lifeline Education & Immigration
0800 111 777
www.lifeline.org.nz THE EDUCATION (PASTORAL CARE FOR
Chinese Lifeline (Mandarin & Cantonese) INTERNATIONAL STUDENTS) CODE OF
0800 888 880 PRACTICE 2016
www.lifeline.org.nz New Zealand Qualifications Authority (NZQA)
Youthline 04 463 3000
0800 376 633 www.nzqa.govt.nz
youthline@youthline.co.nz
www.youthline.co.nz MAKING A COMPLAINT RELATING TO A
BREACH OF THE CODE OF PRACTICE
GAMBLING COUNSELLING New Zealand Qualifications Authority (NZQA)
Problem Gambling Helpline 0800 006 675
0800 654 655 qadrisk@nzta.govt.nz
info@gamblingproblem.co.nz
www.gamblinghelpline.co.nz POLICE
New Plymouth Police
MEDICAL SERVICES 95 Powderham Street
Ambulance 07 759 5500
111 www.police.govt.nz
DRUG OR ALCOHOL COUNSELLING STUDENT VISA
NZ Drug & Alcohol Helpline Immigration New Zealand
0800 787 797 www.immigration.govt.nz
www.drugfoundation.org.nz
TRANSLATION SERVICES
SMOKING www.dia.govt.nz
Quit Smoking Line
0800 778 778 IMMIGRATION ADVISERS AUTHORITY
09 925 3838
ASIAN HEALTH SERVICES www.iaa.govt.nz
Asian Mental Health Service
09 410 0604
Asian Health Support Service
09 486 8347
Asian Public Health Service
09 262 1855 — ext 5719
International Student Handbook | 35You can also read
