Irvine Housing Association - Managing Director People Homes Places - Riverside Scotland
←
→
Page content transcription
If your browser does not render page correctly, please read the page content below
Irvine Housing Association Managing Director People Homes Places
Irvine Housing Association Contents
Welcome to Irvine Housing Association –
Duncan McEachran, Chair 3
People
About Irvine Housing Association 4 In our heart
About Riverside 5
Leadership Team 6
Job Description 7
Person Specification 9
Our Riverside Way 10 Homes
for the future
Organisation Chart 11
Principal Terms and Conditions 12
Selection Process 13
Application 14
Places
to thrive in
Welcome to Irvine Housing Association
Thank you for your interest in the position of Managing Director of Irvine Housing Asso-
ciation, part of The Riverside Group.
Our mission is Transforming Lives, Revitalising Neighbourhoods and we know that
the homes and services we provide, and engagement we have with our customers,
gives us the opportunity to do this on a daily basis.
The Managing Director’s role will give you the At Irvine Housing Association, our approach to
opportunity to lead the Association in the shaping delivering great outcomes for our customers and
of our services and our growth plans in the future. communities combines commercial acumen with
You will help us ensure we continue to enhance our our social purpose – we are a business with a
customer experience and find new ways to support charitable heart.
our more vulnerable customers in maintaining a safe
Being part of The Riverside Group allows us to use
place to live.
shared services, which helps drive efficiency through
You will join the Association at an exciting time the business and increases our ability to serve our
during the second year of our ambitious Corporate customers in the way we would like.
Plan. Its themes are People, Homes and Place and,
The Group also provides financial support to help us
over the next three years we aim to build 300 new
achieve our significant growth plans for the future –
homes, invest over £2m each year in improving our
allowing us to access considerable capital funding to
existing homes, continue our move towards greater
help deliver new homes and regenerate our existing
digitalisation of services, provide new services aimed
portfolio which are two of our key objectives.
at tackling homelessness and helping customers
sustain their tenancies, and support place-making in Thank you again for your interest and I do hope
the communities we serve. I get an opportunity to meet you over the coming
weeks to learn more about you and how you
This role also means that you will join the
would lead the next stage of our journey.
Leadership Team of The Riverside Group which
one of the UK’s oldest and largest social housing,
regeneration and care providers. Duncan McEachran,
This presents a great opportunity for you to be Chair.
part of the ongoing growth and development
of Riverside’s services and to benefit from the
significant knowledge, experience and resources
within the Group.
3
About Irvine Housing Association
Irvine Housing Association is a charitable Registered Society under the
Co-operative and Community Benefit Societies Act 2014, managed by
Executive Directors and governed by a Board.
Vision: Transforming lives, revitalising These objectives lead to a three year action plan,
neighbourhoods which identifies the specific steps necessary and
this is broken down within our Corporate Plan.
We have a clear social purpose underpinned by
strong values: To see our Corporate Plan, along with Annual
Reports and Landlord reports (how we are doing)
—W
e Care
please follow the following link:
—W
e are Courageous https://www.irvineha.co.uk/about-us/how-were-
—W
e are Trusted doing/annual-reports/
In October 2011, Irvine Housing Association
became a subsidiary of The Riverside Group.
Our strategic objectives: Taking account of new housing developments,
—P
eople at our heart – we will improve the we now provide over 2,300 homes.
We Care
quality of services provided to our customers,
delivered by engaged and fulfilled colleagues.
We will do more to sustain tenancies and Recent articles are at the following links:
provide secure homes to those that do not —P
lans to build 300 new homes in the next 3
have one. years
—H
omes for the future – we will raise the —S
uccessful funding bid to help tackle
We are standards of our homes, making them more homelessness
Courageous sustainable and cheaper to run for our
customers. We will build and acquire new The offices of the Association are in Irvine, with
homes to allow us to operate more efficiently properties located in Ayrshire and Dumfries &
and to help address the housing crisis. Galloway.
—P
laces to thrive in – we will align our With a present board of nine, the new Chair is
investment in homes and services to have retiring from the role and we are looking to add
a positive impact on the places in which we up to three board members after the Chair has
We are been appointed.
Trusted work, with a particular focus on helping those
who face the greatest challenges.
4
About Riverside
Riverside is a group of complementary businesses driven by a clear social purpose, with
a charitable housing association at its core.
Established over 90 years ago, we have grown We provide:
to become a major provider of affordable
—a
ffordable homes to rent for singles, couples
housing, care and support services in England
and families
and Scotland, with over 58,000 homes in
management. — c are and support for older people, those at
Operating at scale across over 160 local risk of homelessness and other people facing
authorities, our vision is to transform the lives of significant challenges in life
the 100,000+ people we house and revitalise the —a
ffordable homes for sale for shared owners
neighbourhoods in which they live. and leaseholders
We transform lives by providing well maintained, —m
arket homes for sale to generate profits
good quality affordable housing whilst creating for our social purpose core business (through
opportunities to increase household income commercial subsidiaries and joint ventures)
We Care through our programmes of employment,
affordable warmth and money advice. — e xtra services to help sustain tenancies
including money advice, employment support
Through our housing, care and support services and affordable warmth advice.
we enable people facing a wide variety of
challenging circumstances to lead more resilient
and independent lives. Key facts:
We revitalise neighbourhoods by building new — e mploying over 2,600 staff.
We are
Courageous homes, creating and maintaining green spaces — t urnover of £355.6m in 2019/20.
and bringing people together through our
community engagement programmes. —o
ur care and support team provide over
400 accommodation, support and outreach
services supporting around 13,000 people.
—B
uilding more than 1000 new homes per
annum for rent, shared ownership and outright
We are sale.
Trusted
— t hree commercial subsidiaries generating
profits of around £9.5m a year back into our
charitable business.
5
Leadership Team / Board profiles
Morag Hutchinson Heather Anderson Duncan McEachran BA CA James Strang
Head of Finance and Head of Service Delivery Chair Chair-elect to take up the post
Corporate Service Heather joined Irvine after 14 years Duncan was elected to the Board in from September 2021
Morag started with the Association in working within the Housing Service at August 2012 and was elected as Chair Jim was appointed to the Board in
January 2005 and is responsible for the South Ayrshire Council. in August 2016. Duncan is a member March 2021.
delivery of corporate service functions Heather started her career as a Housing of Riverside’s Neighbourhood Services Jim has more than 40 years experience in
including finance. student whilst working towards her MPhil Committee. the housing sector. He began his career
This includes strategy and policy in Housing Studies at the University of Duncan is a chartered accountant with working for local authorities across the
development, performance management, Glasgow, which she completed in 2006. a career in the National Health Service west of Scotland before serving as Group
business planning, the preparation Heather worked as a Housing and the petrochemicals and plastics Chief Executive of Parkhead Housing
of statutory accounts, and ensuring Officer at South Ayrshire until 2006, industries encompassing appointments Association for 13 years.
financial viability. at which time she moved to manage as Director of Finance and Chief Internal Jim is a Fellow of the Chartered Institute
This involves all areas of the business and the Housing Policy and Strategy team, Auditor. Duncan has led projects in of Housing (CIH) and served as Chairman
as such Morag’s role requires a strong with responsibility for delivery of the areas such as business planning, IT/ of the Scotland Branch, Vice-President
emphasis on collaborative working across Local Housing Strategy, new affordable IS Strategy, organisational change and and then President of the CIH.
the whole of the Group. housing development, Homelessness reconfiguration, contract negotiation,
strategy and Housing policy and practice governance and financial management
Morag has worked in finance for over and reporting.
35 years, starting her career as a junior across all housing tenures.
in a local firm of chartered accountants. In the last 10 years Duncan’s community
Morag then moved to the commercial activities have included Children’s Health
sector where she worked in media for Scotland, The Richmond Fellowship
over 20 years. Scotland, The Food Train, The Cattanach
Charitable Trust, Justice of the Peace
During that time Morag worked in a Advisory Committee (South Strathclyde,
number of roles including Senior Regional Dumfries & Galloway) and Relationships
Management Accountant and Business Scotland Dumfries & Galloway.
Development Manager. Morag then
moved to the social housing sector in
2005 when she joined the team at Irvine.
6
Job Description
Job Title Managing Director Irvine Housing Association
Location Irvine Office
Reporting to Irvine Housing Association Board and Riverside Executive Director Customer Service
Job Purpose —W
orking in conjunction with the Association’s Board, - lead the
—T
o lead the Association’s service delivery, customer experience development and implementation of an integrated corporate
business development and facilitate strong governance by strategy, including new business development, business
Board. growth in Scotland, and service rationalisation, to ensure that
the Association can fulfil its high-profile place-shaping role
—T
o be responsible for the stewardship of the Association
and achieve its vision for transforming lives and revitalising
ensuring all legal, financial and regulatory requirements are
neighbourhoods.
met. Ensure effective and efficient delivery of services to
customers in line with the Riverside operating model.
— To develop a coherent, innovative and effective strategy for
meeting housing needs and ensuring customers are able to
Scope sustain their tenancies, within appropriate Scottish statutory
—B
e responsible to the Board for the overall direction
and policy requirements.
and leadership of the Association, and for its effective
performance, ensuring the highest standards of governance. — L ead the delivery of high quality housing services that
continuously improve the customer experience, operating
— L ead stakeholder engagement within the region, particularly
within a partnership delivery model through a combination
with the Scottish Government and Scottish Housing Regulator,
of direct delivery, commissioning from internal providers, and
to ensure that the Association maintains a strong, positive
commissioning external providers.
reputation, and is considered a partner of choice for business
development and service delivery. —B
e accountable for the overall financial management of the
Association, including the development for approval of the 30
—T
o undertake the role of the Company Secretary and
year business plan, 5 year financial plans, income collection by
particularly to ensure the Association complies with all
the Association, and the commissioning of services on behalf
statutory and regulatory requirements and support effective
of the Association’s customers.
oversight and challenge by the Board to enhance the ability of
the Association to achieve its objectives. —D
evelop effective systems of control throughout the
Association, covering both non-financial and financial
—T
o effectively engage with, and be a key member of
activities, resulting in increased efficiencies, robust risk
Riverside’s leadership, while ensuring support for the fiduciary
management, continuous improvement and value for money.
duty of the Association’s Board.
7
Job Description continued
—D
irect people planning to create and maintain a highly skilled, —P
romoting and supporting a flexible adaptive and mobile
flexible and adaptive workforce, able to achieve a high quality workforce
of service delivery and customer satisfaction. —A
ct as ambassador for the Association, ensuring that its image
— I n line with corporate strategy, champion the customer, create is successfully projected and communicated at all times, both
a strong customer culture and behaviours in the regional team, internally and externally.
leading by example, to ensure that service delivery remains
responsive to the needs and experiences of regional customers.
—D
irect common corporate led governance, customer
engagement, risk management and performance improvement
processes, to ensure the region is compliant with regulatory and
inspection frameworks, and has strong customer engagement
reflecting the particular requirements of the region.
—P
ro-actively participate in the leadership of Riverside Group,
by making a visible contribution to its strategic direction and
success, seeking to bring challenge and innovation to the
achievement of Group-wide objectives, and enabling Riverside to
fulfil its role influencing and shaping national policy.
—P
ro-actively participate in the leadership of Customer Services,
by developing, sharing and adopting best practice.
—C
ollaborating across the Operating Model, ensuring that shared
services are aligned to deliver effective support to service
delivery with the chosen geography.
—P
romote the growth of the Association, and more widely
Riverside Scotland, by the development and delivery of a Growth
Strategy including organic new build development and mergers,
group structures and acquisitions.
—W
orking with others and in line with the corporate strategy,
identify development opportunities.
8
Person Specification
Essential Desirable
—S
ubstantial experience in a housing provider leadership position within a large, •
dispersed organisation.
—P
roven ability to provide inspirational leadership.
—E
xperience of managing significant budgets. •
—K
nowledge of relevant legislation and government regulations. •
—D
egree level or equivalent in a related discipline. •
—P
roven success of leading and driving transformation within a complex
•
organisation.
—H
igh commercial acumen with the ability to work strategically and at pace. •
—E
xcellent communication and influencing skills with a strong customer focus. •
—R
esults driven with the ability to manage conflicting stakeholder priorities. •
—P
roactive approach with the capability to work flexibly and adapt to particular •
situations
—U
nderstanding of the context of social housing and the challenges it faces. •
—E
vidence of continued professional development. •
—M
embership of a relevant professional organisation. •
9
We stand up
We work together
We put our for what we believe
to build positive
in, owning our actions
relationships,
every time and and challenging
protecting our
care passionately ourselves and others
customers and
about people. to be the best we
our Riverside.
can be.
We care We are courageous We are trusted
That means we... That means we... That means we...
Make a difference Do the right thing
• Actively listen to understand needs, providing • Stand up for our beliefs, helping to improve lives •
and focusing on delivering great experiences. doing what we say when we say.
we can, communicating well where we can’t.
• Are genuine, showing empathy and care, ensuring • • Act with integrity and have open and honest conversations,
a great customer experience every time. challenging anything that goes against our values.
Value people Do our best Work together
• Promote and appreciate diversity and inclusion, always • Give it our all and perform at our best every day, • Are one team, offering help and support, sharing
treating others with dignity, fairness and respect. each playing our part and delivering what we must. ideas and experiences to deliver the right outcome.
• Celebrate success, recognising and saying thank you • Are resilient, determined and have a can do, • Have pride and real purpose, trusting and believing
for a job well done. will do attitude. in ourselves, each other and our customers.
Realise potential Take responsibility Deliver standards
• Open to giving, receiving and acting upon constructive • Are empowered, acting decisively and working •
feedback. at the right pace. never compromising on our safety and quality standards.
• • Consider the facts, risks and impact to make the right • Comply with policies and processes, but make
potential and inspiring others to achieve theirs. choices, owning it, and learning when we get it wrong. suggestions and improvements if they get in the way
10Organisation Chart July 2021
MANAGING DIRECTOR
1 FTE Governance & Company
Head of Finance & Planning
1 FTE Secretarial Assistant
1 FTE
Policy & Performance
Manager Head of Service Delivery
0.8 FTE 1 FTE
Housing Services
Manager
1 FTE
Administrative Team
Leader
1 FTE
Asset Services
Tenancy Sustainability
Manager
Team Leader
1 FTE
Office 1 FTE
Customer Project &
Administrators
Involvement Planning
2 FTE
Officer Officer Tenancy Housing First
1 FTE 1 FTE Sustainment Family Officer
Officer 2 FTE
Asset Services Team Asset Services Team 2 FTE FTC
Leader (Repairs & Capital Works) Leader (Compliance & H&S)
1 FTE 1 FTE
Housing
Housing
Estate Compliance Options
Estate Officer
Asset Officer Caretaker & Property Officer
Caretaker (Irvine) 6.5 FTE
2 FTE (Dumfries) Assistant 2.6 FTE
0.7 FTE FTC
0.7 FTE 1 FTE
Retirement Living
Development Marketing & Asset Support Assistant
Manager* Communications Officer 1 FTE
1 FTE Business Partner* 1 FTE
0.66 FTE
In addition to this colleague team the Association receives both operational and business support shared services from Riverside. These include
* Riverside managed posts Based in Irvine and providing services to the MD the Customer Service Centre, Income Collection, Financial Processing, Treasury, People Services, IT, and Internal Audit.
11Principle Terms & Conditions
Position:
Managing Director
Remuneration:
£95,194
Benefits:
Pension 15% (6% employee contribution with 9% from
the company), Car allowance (£6,300 annually)
Location:
Irvine
Hours:
36 hours per week
Annual Leave:
28 days annual leave plus bank holidays (leave increase by
1 day every 2 years to a max of 33 days leave)
Notice Period:
3 months
12Selection Process
The closing date for applications is 30th July
Initial (virtual) interviews
David Bond – throughout July / early August
Initial (virtual) Client meetings
week commencing 9th August with:
— Duncan McEachran, current Chair, Irvine HA
— Jim Strang, incoming Chair, Irvine HA
—C ris McGuinness, Irvine HA Board member and CFO,
Riverside Group
—P artick New, Executive Director, Customer Service,
Riverside Group
—M argaret Burgess, Irvine HA Board Member
Second stage meetings
week commencing 23rd August –
involving a presentation and the results of psychometric testing
Final stage meeting
week commencing 30th August –
with a broader stakeholder group, including senior staff,
other Board members, etc.
13Application Irvine Housing Association
Thank you for your interest in the position.
We are committed to supporting and promoting
equality, diversity and inclusion.
If there are any questions or you would like to discuss
the opportunity confidentially, please get in touch with
David Bond (details below).
If you feel it might be of interest, please email your
CV along with a covering letter with an overview of
why the role is of interest and how you see your own
experience being relevant.
David Bond
Director
McGregor Bond
E: david@mcgregorbond.com
T: 07801 490678
14Irvine Housing Association Ltd
Registered office: 44-46 Bank Street, Irvine, Ayrshire KA12 0LP.
A charitable Registered Society under the Co-operative and Community Benefit Societies.
Act 2014 (Reg. No. 2459RS), a Scottish Charity (Reg. No. SC042251) and a Registered
Social Landlord (Reg. No. HAL280).
Part of Riverside, a charitable Registered Society under the Co-operative and Community
Benefit Societies Act 2014You can also read
