Maynooth University Residences Handbook
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Fáilte chuig This handbook is for Ollscoil Mhá Nuad residents of campus accommodation. Contents Services for Residents 4 Living on Campus 10 Cleaning & Housekeeping 14 Facilities within Residences 20 Your Responsibilities 26 Departing the Residences 34 3
The Residence Office Services This is the administrative centre for the Residential Services. The Residence Office is in the Courtyard Plaza beside the for Residents Reception. You can contact us by calling into Reception or by email or phone. Email Residence.office@mu.ie Phone + 353 1 708 3322 Using The Residences The Residence Office will communicate Emergency On-Call Service with you via the App notifications and All residents will be asked to identify the email address you used when themselves by name and room. you registered for your room. Reception Emergency Out Photo ID is required by all residents Reception operates for the academic of Hours Service calling for a lockout. The drop-in service will use the year from September to June and is Out of Hours Services drop-in office at the Reception the first point of call for residents for all Security provide an emergency on-call You may be asked for ID at any in the courtyard plazza. issues while living on campus. service to all residents on campus. time by Security / member of the Issues they can assist you with include: Residence Office or their agents. Reception is located on the ground floor in the Courtyard Plaza under Birch – Medical Emergencies The on-call system is confidential and the Tower. – Order and safety at the Residences details of any call you make will not be or concern about noise disclosed to any other resident. Anonymous Reception Opening Hours calls will not be responded to as they – Welfare Issues Online Services Monday to Friday (in Term) pose a risk to security staff and if bogus, 9am – 7pm – Fire Safety or Alarm Activation All links to online services are on your can distract them from priority security – Maintenance Emergencies work putting other residents at risk. resident account which you can access via StudyWeeks (major systems failure) the App. To download the App – Go to the Limited Opening Hours – Locked Out: If you become locked Please note emergencies are prioritised App or Android Store on your phone and out during Out of Hours this is not during busy periods. Lock outs are search for “Student Residences Maynooth” Weekends, Bank Holidays and Christmas considered an emergency but will likely to be a lower priority so it is best to keep your own access card Once you have set up the App Closed be facilitated. Residents that have safe and with you at all times. you will have access to: an excessive number of lockouts Out of Hours (On Call) 01 7083929 will receive a warning and/or the – Maintenance online reporting Email apartments.reception@mu.ie lock out service withdrawn. – How-to videos Phone + 353 1 708 3365 Residences Security Emergencies Out Of Hours – Inspections schedules + 353 1 708 3929 * – News and updates – Resident’s information page Please note that Security officers wear and – Your Resident Account use body cameras while on duty and your interaction with them will be recorded. – E Induction – Check-in / Check-out and Info * operational Mon-Fri 7pm-9am, – Residence online Handbook 24 hrs weekend & holidays. Not operational Mon-Fri 9am-7pm – Cancel my room 4 5
Residents Drop-In Service Courtyard Residents will have their key card access Do not leave your door unlocked. To open your door, hold your key up to programmed on their Student Card/ Drop-in services are offered twice weekly Remember to make sure it is the lock until you see a green light. Mycard. If your Mycard /Student Card is during term time for all residents. You may locked if you are leaving the lost you need to replace the Student Card/ wish to drop-in to talk with Residence Office – Press down the door handle and open the apartment, particularly for the Mycard first (Contact Student Records Staff to discuss your room or facilities, door. weekend, or if you are moving South Campus) and then we can add your your community, the quality of your living – To lock your bedroom door hold your key out at the end year or semester. room access at Reception. A one time environment or any problems you may card up to the lock (outside) until it turns red. Your bedroom door will always open only temporary keycard can be issued experience that you have not been able to from the inside. but residents must not expect to use this sort out via the online services. process excessively (more than twice). This service is offered by senior staff of All Complexes: Residence Office Staff. No appointment is Problems with Keycards / Door Locks Access to Your Room Lockouts Out of Hours needed and the Drop-in office is situated in – If you see flashing green/red lights on your Key Cards 7pm to 9am the Residence Reception on the ground floor lock it requires attention. Log your door lock Using your Keycard weekends and holidays of Birch (the tall tower in Courtyard 1) on the online for attention. You can also call into the Call Security 01 708 3929 Courtyard Plaza. We encourage students reception for assistance if it is urgent. Your key will open the block door, to use the Drop-in support and welcome apartment door and your bedroom residents to bring along a student friend. door. It will also allow you access to Looking After Your Key Other third parties (such as parents) are Laundry and Post Room facilities. – Do not store keycards beside mobile usually not appropriate to this setting phones. They can sometimes wipe the If you have locked yourself out after 7pm River/Rye/Village programming on your card. during the week or at any time over the and if your needs cannot be resolved or Keycard Operating Instructions weekend, call Security 01 7083929 who supported we will be able to help you to – Do not leave your keycard in the door lock. choose another University support service. – Swipe the keycard in the top of the door It runs down the batteries. will come to your assistance. You must lock with the arrow pointing down and – Do not give your keycard to anyone else, be at your apartment block when you Drop-in Clinic opening times: towards you. including visitors in your apartment. ring Security for lockout assistance. Monday & Wednesday 2-4pm, – Remove the keycard from the lock and – Copies of keys are not available. during term time a solid green light will appear. You will be asked for your name and – Do not lose or break your key. There is a – Press down the door handle and open €5 charge to buy a new key or replace a room details on the phone. These Drop in to the Reception (Ground Floor the door. broken one. must be provided. You will be asked Birch Tower) on the days and times to provide photo identification before opened starting Monday 24th September Unlocking your bedroom door – Look after your keycard like you would you can be let into your room. 2018 until Wednesday 8th May 2019 your bankcard. – Quickly swipe your keycard in the lock twice. – You can put your keycard on a lanyard. Please take care not to lose your – When you see a flashing green light, open the door. card or lock yourself out. – The door should now stay unlocked until you There will be times when the security person lock it. Lockouts on duty is busy with emergencies. At these – It is advisable to keep your door locked at all times, emergencies are prioritised and you During Reception Opening Hours (9am times. may have to wait if you are locked out. to 7pm) If you lock yourself out during – Locking your bedroom door: the daytime (9am to 7pm) Reception will – Quickly swipe your keycard in the door lock facilitate access to your room. You will several times. be asked for ID before access is given. – When you see a solid red light, close the door. Access can only be given to residents. – The door should now be locked. 6 7
Your Safety On Campus Diversity in Apartments Always be aware of your safety, On Campus particularly at night. One of the best things about living Do not walk home alone at night. on campus is meeting new people and making friends for life. If you are walking home at night, make sure that you do so on well lit paths (Car Park 9 Maynooth has a very diverse campus is a good optional route from the town). and there are residents from many countries, cultures, abilities, age Be aware that the Moyglare groups, genders, religions, ethnicities, Gate is closed at 8pm courses and educational levels. You can make lifelong friends living on campus. Take the opportunity Your Community to get to know new people. Living on Campus is a wonderful You may live with a student with a disability. opportunity. Each resident contributes Getting Started Here are some of the issues Remember that sometimes a disability may to how the living and learning community We recommend that in the first week that challenge the community not always be obvious and the resident may evolves in any one year. The community is not wish to reveal or discuss their abilities. after move in you arrange an apartment balance: established and maintained by achieving an meeting. This helps everybody to get to – Noise in or outside the residences appropriate balance between each resident’s know each other and can be very helpful – Smoking and other fire and/or health individual interests and the common to organise how the living arrangements hazards good of the all the residents. The balance will meet everybody’s needs. – Visitors who are not managed well between independent living within the Here is a sample Agenda by their host community and respect for fellow residents – Residents who do not participate is key to a superior student experience. well in housekeeping Residents First Meeting – Insufficient regard to apartment security and access doors – Get to Know each other – Lack of respect or consideration for – Agree A Housekeeping Rota fellow residents Established Opportunity – Discuss how the Post Box will Superior Experience Grow operate – see Handbook – Having friends to visit – see Living Resident Contributes Campus Safe Visitors policy and handbook guidelines Fellow Achieving Community Interest – Use of communal areas -kitchen, lounge, bathrooms – Fridge and cupboard space Secure Balance Student Learning Individual – Respect personal food and equipment Maintained – Security of the Apartment – Independent Key see guidelines in handbook Good Appropriate 8 9
Be a good neighbour – Living It’s your community on Campus Don’t keep quiet about noise. Call it into Security 01 708 3929. Noise free Apartments Smoke Free Apartments All apartments on campus are non-smoking. Noise disturbances can occur any time of There is no smoking allowed inside any the day – not just at night-time. Residents, or apartment, including inside individual their guests, who create noise disturbances bedrooms, stairwells, landings, lifts and can upset the community balance and put laundry and post room. us in the position of having to reconsider whether a resident should remain in the Residents who smoke inside, or allow their community. Noise makers run the risk of guests to smoke inside are creating fire risks, losing their room on campus and will not be and are disrespecting their fellow residents’ welcomed back in subsequent years. right to a smoke free living environment. Smokers should be aware that they can Please note that electronic cigarettes are not cause a noise disturbance if they are too accepted or allowed. noisy when standing outside buildings. Please be quiet when smoking outside Smoking outside the apartment, while buildings. tolerated, can also cause annoyance to fellow residents. Take care about how you Don’t forget that during study or exam time, dispose of your butts and be mindful of your timetable may be different to your those living on the ground floor who may neighbour’s. Bear that in mind when you are have windows open. Smoke and noise can going out or having guests to visit. find its way back into the residence. 10 11
Your Guests / Visitors – A guest not signed in for an overnight must be vacated from the apartments by Our Residence Guest Policy allows for each Summary 11pm at the latest and should leave quietly. resident to have a visitor from time to time – Do not risk your residency by – If a fellow resident breaches and only with the express permission of – Be mindful at all times of the day (not just holding parties, pre drinks or your enjoyment of your fellow residents in the apartment. In our at night time) when you invite guests into gatherings in your residence – apartment with noisy guests experience guests can cause problems for the apartment. Your fellow residents’ need it’s not worth it. do not hesitate to report it. It their host and their fellow residents. If you for privacy, quiet and access to common – Remember the Residence is a is too late to tell us about it the decide to host a visitor to your apartment areas must get priority over guests at all students’ only personal space, next day or when the noise- you are expected to do so in a responsible times. Don’t monopolise the kitchen if you so please do not assume makers have left. Call Security manner. If the guest policy is considered to have guests and clean up after your own that your friends are always 01 7083929 when the guests are be breached the privilege to have a guest will guests. welcomed by your fellow present and Security will make be revoked. – Guests must not be left unaccompanied residents an objective report of what they in the apartment at any time. Under observe. In this way it is security Here are some guidelines in relation no circumstances should you go off – Visitors can get out of your who are providing the evidence to how to manage visitors: to lectures or shopping etc. leaving a control if there is excessive of the problem not you. – Be aware that you are responsible for guest in your bedroom. Guests found alcohol available. Remember, unaccompanied will be escorted off the how they behave is your direct – All residents are expected your guest’s behaviour at all times in premises. responsibility (whether invited to co-operate fully with the the residences. Keep the number to a or uninvited). If they get out of Residence Office, Security minimum (1 or 2) and choose your guests – A resident’s overnight guest must sleep order you get to take all the or their agent in the safe carefully. More than two guests at a time in their bedroom, not in common areas. consequences. management of the residences. is not recommended whether invited or For this reason 1 overnight guest is the uninvited. maximum at one time. – Overnight guests are not recommended – Guests are not authorised during exam and if you take on the responsibility of periods and Orientation week and other inviting a guest for an overnight they must times that may be published or advised to be authorised and signed in online by 7pm you from time to time. each day. The link is on the App and on – Maynooth University is not responsible your Resident’s Account. for providing additional requirements for You may compromise your – The frequency of having an overnight authorised overnight guests. Licence to Reside and/or your guest should be kept to a minimum – Guests should be asked to bring photo eligibility to return to campus and should not exceed 2 nights per ID with them in case they are asked by in subsequent years if you or stay. Please do not plan to have guests Security to identify themselves. your guests (whether invited regularly. – Residents who are found to be in breach or those who just turn up) – All fellow residents must agree in advance of the Residence Guest Policy will be in do not respect your campus if a guest is staying overnight and you do breach of their Licence to Reside. residences community. not need to agree to your fellow resident – Residents whose guests attract having guests if they have not shown you complaints from fellow residents (whether respect in the past. from their own apartment or a nearby – Authorised guests must be over the age apartment) will be asked to account for of 18yrs. their guests’behaviour and may be found – Residents under 18yrs may not have an to be in breach of their Licence to Reside overnight guest but may have daytime and asked to leave. guests. 12 13
Keeping your apartment clean is the Cleaning & responsibility of all residents. As the Housekeeping residences are self catering there is no cleaning service provided. You are responsible for your own room Shower Drains (and en-suite bathroom if you have one). All Shower drains are cleaned out by apartment residents together are responsible maintenance & housekeeping before for keeping common areas clean and tidy for residents move in. With usage they can get everybody. Play your part. blocked up and clogged due to use. Residents are also asked to report if the You are responsible for keeping your own apartment block, stairs or hallways are not shower drain clear by regularly cleaning the clear of rubbish and obstructions – call drain. Flooding caused by blocked drains is reception 01 7083365 to report. a breach of your Licence to Reside. Ask for help if the drain is particularly bad. Do not let bins accumulate in your kitchen or apartment. At the Residents First Meeting Please ensure you do not leave a shower arrange a rota (samples provided) in the running if you are not using it. apartment for cleaning the communal areas and bringing out the bins each week. Communal Showers need to be cleaned (including the drain) after each use. Not everybody arrives in September. Sometimes rooms become vacant during the Remember to keep your shower fan on semester. Please welcome the new arrival until condensation clears after you use the with clean and tidy communal areas and shower. remember to include them in the rota and share with them what was discussed at the Ventilation Residents First Meeting. Good ventilation promotes a healthy environment in your apartment. Proper ventilation prevents condensation building up which can result in mould/mildew. Leave window vents open at all times. Do not attempt to dry wet clothing on any heaters – this is a fire hazard. Please use the Laundry for drying. 15
Sample Chore Rotas Have Regard for Security on Campus Respect! Weekly Chore Rota: – Do not admit people to your apartment Always think before you do Apartments with En-Suite Bathrooms that you don’t know. something that might affect – Do not leave block doors open in the fellow residents. Observe a quiet Chore Sweep & mop Hoover hall Clean kitchen: Clean cooker & Take out bins: Residences and using stones or other calm presence in your residence. kitchen floor carpet counters, sink, microwave rubbish & items to prop open the block or apartment Respect the common areas, by Week backsplash recycling door. This will be recorded on CCTV keeping them clear of your stuff, Week 1 Resident Room A Resident Room B Resident Room C Resident Room D Resident Room E and will be considered a breach of your your friends and your noise. Don’t Week 2 Resident Room E Resident Room A Resident Room B Resident Room C Resident Room D Licence to Reside. accept other people’s disrespect Week 3 Resident Room D Resident Room E Resident Room A Resident Room B Resident Room C for you – have open respectful – Do not allow strangers enter the block by Week 4 Resident Room C Resident Room D DResident Room Resident Room A Resident Room E discussions and make sure you E tailgating. have had a First Meeting so that you – Keep your apartment and bedroom doors Some chores may need to be done more than once a week e.g. taking out bins can refer back to what was agreed. closed and locked at all times. Residents are responsible for cleaning their own bedrooms and en-suite bathrooms. – Your possessions are not covered by insurance in the apartments. It is your Weekly Chore Rota: responsibility to ensure your possessions Apartments with communal bathrooms are insured. – Keep valuables locked away and out of Chore Sweep & mop Clean bathroom Clean bathroom Clean kitchen Take out bins: sight. kitchen floor, 1 2 including cooker rubbish & – Do not give your keycard to anyone else to What if you don’t get on? Week hoover hall & microwave recycling Week 1 Resident Room A Resident Room B Resident Room C Resident Room D Resident Room E use – even your guests. It is very likely that you will not know Week 2 Resident Room E Resident Room A Resident Room B Resident Room C Resident Room D – Do not leave windows open, particularly your flatmates before you move into the Week 3 Resident Room D Resident Room E Resident Room A Resident Room B Resident Room C on the ground floor. apartments and this is a great opportunity to Week 4 Resident Room C Resident Room D Resident Room E Resident Room A Resident Room E meet new people. Please note that there are CCTV cameras in However, if you are not getting on with a and around the residences and throughout Monthly Chore Rota: flatmate, here are some tips that may help to the north and south campuses. Security All apartments ensure you at least give eachother respect: guards wear body cameras while patrolling Chore Clean fridget & Clean kitchen Clean rubbish & Clean inside & Clean counches: the campus in the evening. – Meet with your fellow residents to discuss freezer cupboards & recycling bins kitchen windows wipte down & the issues – don’t leave notes up or put drawers & windowstalls vacuum between Security is available 24 hours a day on Month up social media. The personal approach cushions campus always works better. September Resident Room Resident Room Resident Room Resident Room Resident Room A B C D E Security 24 Hour Mobile Unit – Don’t forget to hear both sides of the October Resident Room Resident Room Resident Room Resident Room Resident Room (01) 708 3929 story. E A B C D – Try coming to an agreement that suits all November Resident Room Resident Room Resident Room Resident Room Resident Room of you. D E A B C – Call an apartment meeting for everyone December Resident Room Resident Room DResident Resident Room Resident Room C D Room E A E to help. – Do not exclude anyone Walls may need to be washed in kitchen areas Sample rotas based on 5 person occupancy 16 17
– Don’t ignore issues they will fester. – You give us substantiated evidence of – Don’t assume people know or understand disturbances or issues – please avoid Other University Supports what is needed situations where it’s your word against another person’s word. Students can always find support on campus, whether it is practical, – Some people maybe cannot work up the pastoral or spiritual. All students are welcome to drop in to the courage to say no so don’t assume they – Residents involved are willing to engage student support office in the student services building or the agree with you – have the patience to find in mediation – where the problem is too chaplaincy office in the arts building. out for sure big for you but all fellow residents want to – You can call into the drop-in office to get find a solution we can arrange a certified support and advice if there are persistent mediator to assist. Student Support Student Budgeting or ongoing problems that you feel are not student.support@mu.ie student.budget@mu.ie improving Residence Office staff will meet with 01 7083320/3469 01 708 4729 Students and peer representatives (no www.maynoothuniversity.ie/campus- www.maynoothuniversity.ie/ If relationships with fellow residents is of parents or other third parties please except life/student-wellbeing-support money-matters a more disruptive or serious nature you for residents under 18yrs) to help you find may decide that you need to make a formal solutions to issues that may arise. Student Services Fees and Grants complaint or seek help from Security. There student.services@mu.ie fees.office@mu.ie is an online form for complaints and once 01 708 4729 01-7084747 we receive your complaint we will invite you Social Media Responsibility www.maynoothuniversity.ie/ www.maynoothuniversity.ie/ to a meeting at the drop-in office (at the When you are using social media, please student-services student-fees-grants/quick-link- Reception) to assist you to decide how to be responsible in what you post. Please forms-documents proceed or resolve your complaint. remember that something that is inoffensive Student Health Centre to one person may be deeply offensive 01 708 3878 Records: or intimidating to another. You should be We can help when: www.maynoothuniversity.ie/campus- 01 7083813 aware that social media content that is life/student-wellbeing-support/ records.office@mu.ie – There is evidence of a serious threat to a offensive, derogatory or bullying in nature student-health-centre www.maynoothuniversity.ie/records resident’s safety may be brought to the attention of the – There is evidence of disruption to a Residence Office and/or Security/University resident’s normal enjoyment of their Disciplinary and may be considered a breach Student Counseling Service Academic Advisory: residence which has not been resolved of your License to Reside or a breach of the 01 708 3554 01 7083368 through discussion with fellow residents University Code of Conduct. www.maynoothuniversity.ie/ advisory.office@mu.ie – You give us consent to talk with those you campus-life/student-wellbeing- www.maynoothuniversity.ie/centre- identified as responsible for the issues Please also familiarise yourself with the IT support/counselling teaching-and-learning-/contact-us Services’s policy on computer and social – You make the complaint in a way that media usage. allows us to gather evidence. For example: make the complaint in a timely manner which allows us to investigate and react appropriately (e.g. call security while the party is in progress). We cannot action a complaint reported after the event if we cannot substantiate or gather evidence. 18 19
Collecting Post from the Packages by Courier Apartment Post Box Facilities Living within If you are ordering a package to be delivered – Non-registered post and packages are by a courier to your apartment address, it delivered to the Reception during the day, is your responsibility to be there to collect it Residences on Campus Monday-Friday (September to early June when it arrives. The reception will not accept only). or sign for post / packages delivered by – Post will be sorted into your Apartment courier. Post Box in the Post Lobby. – All residents of your apartment will have access to one Post Box which will bear the name of your apartment and for which you will be given a code at check-in. Please do not give the Apartment address for items that require more security than a communal post box (e.g. Bank Card) – It is your responsibility to collect your own post. – Do not collect other residents’ post leave it in the Apartment Post Box for them to WiFi & Computer Usage collect – please respect others post. – All the apartments on campus have – Your Key Card is needed to access the wireless network access. Post Lobby. – You need a Maynooth university username and password to log on to the university network. Registered or Recorded Delivery – There are wireless clinics run by IT letters and packages will be Services: www.maynoothuniversity.ie/ given a designated Post Box, the it-services/wireless details of which will be emailed to you. You will have 24hrs to collect – Please make sure that you have read IT it and may incur a charge. Services’s rules online about responsible computer usage. Uncollected post within the time allowed or at the end of the year will be returned to sender. Outgoing post is not accepted at the apartments’ reception. 20 21
Doing Laundry Bins and Recycling Maintenance in the Residences Please note you don’t have to Keep your apartment clean – it’s where you live Maintenance in the apartments is carried “log-in” to report a maintenance There are various laundries spread around out by Campus Services. Please report all issue just click on the Spanner – the campus as follows: It is the responsibility of all residents to ensure maintenance requirements directly to the see figure below. rubbish and recycling is disposed of properly. maintenance service. This can be done River Apartments Rye Hall online and the link is available on the App Do not let bins accumulate in your apartment – Community Opposite Block C and on your Resident Account. When the this is a health hazard. Use a rota if that works Laundry job is completed you will get an email from for you to get the bins brought out. Hurley Village Apartments Maintenance. Joyce Hargadon Recycling and General Waste bins are located Killary Leavey on the road behind the Apartments. There are Liffey Mullin three. When using the recycling please ensure Moy Riordan that your bin bags go inside the appropriate Nore Courtyard bin – general waste or recycling. Please never Potters Courtyard Plaza leave a bag beside the bins as this will attract When you go to the link, you will see the log a call window: vermin and become a health hazard. You need tokens to operate the washers and dryers. Parking and Traffic Management You will need a permit in order to park on Wash €2.50 campus. Select your block Dry €2.50 Parking is allowed in designated parking from the building drop down menu, areas. You will get clamped during term time Bulk Buy 10 Tokens €20.00 if you do not have an appropriate permit. You (At Reception Using will also get clamped if you do not park in an Select the problem Mycard or Bank Card – appropriately designated area. from the problem Cash Not Accepted) drop down menu For full details, please check out the parking management page on the Maynooth University These are available to purchase from coin website: www.maynoothuniversity.ie/location/ dispenser machines in the Post Lobby parking-traffic-management Facilities and the main River laundry. Tokens can be purchased in bulk at a discount. Ask at Reception how to do this. Energy Conservation: Think Green You provide your own detergent. Lost tokens – Switch off lights when you leave a room Fill in the rest of the details. Make sure to put in your name, phone will not be replaced. There are no refunds – Don’t overfill the kettle when you boil it. number and email address given on tokens. – Turn off electrical items rather than leave Click on Log the Call to submit You will need your keycard to gain access them on standby. to the laundries. Do not leave laundry – Avoid using appliances between 5-7pm. Please note, incomplete or incorrect information may cause a delay in unattended or in machines overnight. – www.maynoothuniversity.ie/about-us/ resolving an issue. You can also call to the Reception for assistance. green-campus 22 23
Heating and Hot Water Maintenance Emergencies Out of Hours In the River Apartments and Courtyard If you have a maintenance emergency Apartments there are gas boilers for heating outside of office hours (i.e. evenings and and hot water. The boiler is timed to come on weekends), please call Security 01 7083929 at certain times during the day. for assistance. In Rye Hall the heating and hot water use Emergencies are: electricity. It is timed to come on in the – No heating morning. You can turn it on again in the – No hot water or cold running water evening if you wish. To turn on the wall heaters, press the switch on the wall – Person stuck in a lift – Toilets not working In Village Apartments the heating and hot – Floods / bad leaks water use electricity. – Power outage There are two tanks for the immersion, turn – Sewage ingress one on when you want hot water. Turn on – Gas leak both when you are using the shower. The wall heaters are timed storage heaters. Damage Make sure you turn on the switch at the wall. Make sure you do your online Inventory at the beginning of the year and report any existing damage on it so that it is clear that Utilities Charges you did not cause the damage. Any damage When you booked your room you paid a non- Online Instruction Videos: caused in apartments will be charged to refundable booking fee which became your Information videos on how residents. utilities and services charge for the duration to use the heating, hot water of your Licence to Reside. This fee is non- and ovens in the apartments Residents are responsible for damage refundable and has a number of uses. are available on the App, and caused by their guests It acts as a confirmation that you are on the maintenance section accepting your room offer. It is used to pay of our website. Damage caused during the year where the your standard utility charges and helps responsible person can’t be identified will be defray any additional costs from any early charged to all residents of the apartment. cancellations. Be Fair: if you are responsible, own up. 24 25
Your Each resident is expected to show respect for fellow apartment Responsibilities dwellers and the wider community, including the community in the town of Maynooth. Culture It is the responsibility of each resident to ensure they read and understand the rules The University and the College seek to foster and guidelines contained in this handbook a culture among residents where the terms and the contents of your Licence to Reside. of the Licence to Reside is the norm. In this context residents are actively encouraged To be found in breach of your LTR, in the first instance to engage with fellow reasonable evidence will be needed, for residents and to encourage compliance. example a Security Report or a significant You are encouraged to report any behaviour written complaint from a resident which which may fall outside the terms of the has been substantiated or an observation Licence to Reside in order to preserve a of a member of University staff or their pleasant living environment for all. agent such as the Residence Officer or the Health and Safety Officer or Housekeeping Inspector. These are examples and this is Complaints: not a complete list. Where a breach of the terms of the Licence to Reside may have occurred, all procedures to investigate, and then deal with such What is a Written Warning? a breach will be handled confidentially Where there is reasonable evidence of a and with sensitivity. However, we cannot breach of the Licence to Reside a resident investigate anonymous complaints or who is found to have been in breach will be complaints where we are hindered from given a written warning of the breach. action by the complainant not wanting to become involved in any follow up Where a resident is found to have been investigation or action. in breach more than once in an academic year the Residence Behaviour Committee In the event of a breach of the Licence to (RBC) will consider the residents fitness Reside, warnings and/or fines are issued by to reside on campus. Receipt of a single the Residence Office and/or Head of Security. written warning may mean that you will not be allowed to apply for or live on campus in 26 27
future years and if the behaviour represents Sanctions may change depending on the a significantly serious breach you may be Examples Of Disciplinary Action seriousness/ mitigating evidence of the asked to move out. All breaches will be Include, But Are Not Limited To: breach or other considerations. considered on a case by case basis. – Written Warning – Removal of guest privileges Residents who have a record of having If you are asked to leave your residence breached their Licence to Reside will not – Housekeeping spot checks there is likely to be no refund of any be allowed to apply to or return to campus – Security spot checks payments already paid. It is further likely residences again. – Good Behaviour Bond that you will also be prohibited from visiting – Referral to the University the Residences or booking a room in Disciplinary Committee subsequent years. Any resident who is asked – Eviction Residences Discipline Process to leave will be given 7 days notice (provided All communication is done via email to the the RBC does not consider that such notice – Room move email address registered on the Residence gives rise to risk) and you will be allowed – A ban on being allowed into campus Breach of rules reported/ Office booking system. It is in your interest to appeal to the University Disciplinary residences as a visitor (if you were observed/complaint to engage. Warnings will be issued in your Authority. asked to leave) absence if you do not. If you book a room – A ban on booking Campus in for a future year and breach your LTR in the subsequent years current year, you run the risk of losing your All other disciplinary actions are final – Fines Breach investigated and room for the following year. decisions and are not subject to appeal. – Invoiced for cost of repairs for substantiated/RBC Review A resident may be asked at any time to Each breach is considered in its own context damage attend a meeting with the Residence Office and with a view to any previous breaches. Staff, or the Security Managers in relation to The decision of the Residence Behaviour a breach of the rules. Warning/discipline Committee is final with the exception of action issued Evictions where an appeal to the University If a resident is non-compliant with the Residence Behaviour Disciplinary Authority is allowed under process, you may still be found in breach certain conditions. of your LTR and a warning can be issued in Committee your absence. This disciplinary process is managed by Residents may make an the Residence Officer and the Residences online submission Information on warnings will be shared with Behaviour Committee. The Residence Managing Your Behaviour Record other departments e.g. International Office, Officer, Senior Management of Security and If you are advised of a breach to the terms Sports Office as appropriate. However, third Senior Residence Office staff are members of your Licence to Reside and you are parties such as parents for example will not of the Committee. Subsequent or serious in receipt of a warning you may wish to be advised. breach resident called make a submission via the online facility. Where there is more than one breach or Written warnings issued by email or in to RBC meeting Submissions are accepted from the the breach is determined to be so serious printed format to the apartment address or Resident only – third party submissions will that the resident’s suitability to remain on the email address registered on your student not be considered. The link to the online Campus is reviewed this is done by the RBC resident account at the time of the breach Further Discipline Action Issued submissions form will be contained in (Residence Behaviour Committee). will be considered delivered. Notices asking (Appeal available if any warning you receive. Any submission you to leave the residences permanently will An accumulation of two or more breaches Resident asked to leave) received will be reviewed and considered. also be delivered in paper to your room. may result in immediate consideration for Where there is significant evidence eviction. One breach of the rules may be presented or a convincing context given the Having a warning on record will affect your RBC may reconsider their decision. In any serious enough to pursue eviction. Each eligibility to live in on campus residence in case an acknowledgment of your submission case will be determined on its own merits future years. and a final decision will be sent to you. by the Residences Behaviour Committee. 28 29
Community Service and we will not run it during holidays, study – We may need to meet the resident or breaks and exams. The last Community residents who are the subject of the Residents who have breached their Licence Service of the academic year will be 10 May complaint. Normally we will not initiate to Reside will be excluded from booking 2019. Successful completion of community such contact until we have discussed it a room on campus in subsequent years. service will remove the “no return to with you first. However where we perceive Through the RBC a community service Campus” where there is a single breach. a significant risk to you or other residents’ initiative is available on a voluntary basis Where there is more than one breach CS health, safety or wellbeing we may not where residents are given a one time does not apply. be able to consult with you before taking only opportunity to remove this barrier action. to returning to Campus. Participation is strictly voluntary and places are limited. – We may ask Security to make spot checks on the apartment where the subjects of If you want to do Community Service it is Personal Disputes Among the complaint live. your responsibility to find out when they are Residents which amount to a This must be done formally and in writing – We may ask you to report it to the civil available and sign-up and turn up. We will Breach of the Licence to Reside using the online form provided on the App (or not chase you or remind you as it is strictly authorities or we may be obliged to report In our experience the two main sources for website). The form must be completed by the it to the authorities ourselves. Where we voluntary as is your decision to attend. dispute among student residents are: resident who is making the complaint – not a have an obligation to report you may not Usually the one hour long Community parent or any other third party. Anonymous be consulted beforehand. Service involves litter picking on the grounds 1. Invited or uninvited guests to the complaints will not be considered. Calling – Complaints will be treated sensitively around the Residences but can involve other residences. Guests can get out of control. into the Reception or casually mentioning and confidentially (within our regulatory community beneficial activities. This can be caused for example by the your complaint to a member of staff by obligations). absence of the host resident who allowed Community Service should normally be phone or email or any other form of report a guest in without supervision or where a – Please understand that where a completed within a month of the date of will not be considered a complaint and will guest has consumed too much alcohol. complainant does not wish to co-operate the warning and is only appropriate where likely not meet your expectations in terms of Issues can arise where guests are too with our investigations and does not wish a breach is not very serious, for example our response or support. frequent or too numerous, or where us to make contact with the subjects of a resident found to have tampered with guests arrive late in the evening or night- their complaint our response will thereby Fire Equipment would not be eligible to do time where no consent has been sought be limited by this preference. Community Service. Likewise breaches or given. – In some circumstances a complainant which occur during either of the exam Complaints will be handled might wish to request a room swap. periods (January and May) cannot be 2. Housekeeping getting out of control. mitigated by Community Service. as follows: Such requests will be considered and This can happen when not all residents prioritised, however as rooms on campus – Within 1 day the complaint will be are doing their share or where there is are always fully booked it may take time to If a resident does not choose to engage acknowledged. no organised agreement for keeping the find an alternative room. within a month of their warning to get – If considered urgent or high risk the common areas clean, safe and tidy. involved in Community Service that is complaint will be reviewed immediately by entirely their choise. However if later in As a Resident you are reminded that you are the RBC or as soon is practically possible the year the same resident wants to do expected to be able to live independently -however all complaints will be reviewed Community Service in order to be eligible in the residences. This includes being able within one week of receipt. to reapply for Campus this will not be to resolve, minimise or avoid disputes with – You may be asked to meet with a member entertained or considered. fellow residents. However where a fellow of the RBC to discuss the complaint and resident is uncooperative or ignores your to co-operate with any investigations Residents will be able to sign up for efforts to assist him/her to abide by the required. As support you may wish to be Community Service on the App on a first house rules you are welcome to make a accompanied by a peer (fellow resident or come first served basis. Availability of formal complaint to the Residence Officer. fellow student) at any such meetings. Community Service opportunities will be limited to a manageable number per session 30 31
Your Safety on Campus Fire Safety in the Residences – Covering storage heaters or radiators– If you have had a legitimate cause to use a Familiarise yourself with the evacuation route do not cover with clothes or other fire blanket or fire extinguisher please let us Always be aware of your safety, for your building. There are notices in each materials. know by calling to Reception afterwards to particularly at night. block. report use so we can examine the equipment Do not walk alone at night. and replace where necessary. When you are cooking, make sure the In the event of a fire alarm activation, kitchen is well ventilated. Use the extractor If you are walking at night, make sure that evacuate the building immediately and in an Clean the cooker / toaster regularly after use. fan every time you use the hob, grill or oven. you do so on well lit paths (Car Park 9 is a orderly manner. Do not allow grease or crumbs to build up. good optional route from the town). Do not leave the cooker / toaster unattended Do not tamper with any fire equipment: door Do not overload electrical circuits with when in use. If you are called away when Be aware that the Moyglare Gate is closers, window restrictors, fire blankets, fire additional electrical equipment. If you bring cooking, remove any food from the heat closed at 8pm extinguishers, detectors or break glasses. in electrical equipment to the residences that source and switch off the cooker. Malicious tampering is a criminal offence. are faulty our electrician will disable the item Keep ID on your person at all times. and render it unusable. Please see the video on how to use a All residents are expected to co-operate fully Don’t take risks with you safety – use fire blanket here: www.youtube.com/ with fire drills. Failure to do so is a serious alcohol sensibly and always be in control watch?v=GLvnAe6-DLg and the video breach of your Licence to Reside. Health & Safety Office of your whereabouts. which explains how to use a multi-purpose Guidelines for FIRE Action fire extinguisher here: www.youtube.com/ www.maynoothuniversity.ie/health-safety The following items are not allowed watch?v=epGGwjjoISM in the Residences (any item which can Medical Emergencies ignite a fire): If you have a medical emergency – Candles or any device that creates an On Hearing a Fire Alarm Action in the Event of a Fire during the day, Monday–Friday, open flame or smoke. – The evacuation of the building must Any person discovering a fire should: contact the Student Health centre – Chip pans. commence immediately. for assistance. – Raise the Alarm by activating the – Open bar portable heaters. – Ensure that all equipment is left break glass unit at the nearest – Fan heaters in a safe condition within the time The health centre is located in fire point, which are found in the – Cookers or kettles in bedrooms. available, prior to evacuating. the Student Services building on corridors and on the exit routes. the north campus. – Oil lamps. – Leave the building by the nearest safe – Inform the Fire Brigade: Emergency Phone (01) 708 3878 exit, closing all doors behind you. – Incense Burners No. 999 or 112 – Do not delay to collect personal – Cigarettes and e-cigarettes. – Give your address and clear If you are in the residences and have belongings or for any other reason. – Matches and lighters directions. a medical emergency after 5pm or – Assemble at the prescribed during the weekend and holidays, – Faulty electrical goods – University Security Staff must also assembly point(s) please contact Security 01 7083929. be alerted: Emergency No. 01 708 You can also call to the Reception for 3929 or 01 708 3333 Fire Alarms can be falsely triggered Do not take risks. assistance during opening hours up through the following means. – Deal with the Fire if safe to do so. until 7pm Monday to Friday. Please be vigilant. Do not return to the building for any Attack the fire using the nearest reason unless authorized to do so suitable extinguisher or fire hose reel – Fumes / smoke from cooking where appropriate. – Burnt toast, food and grill pans Do not use lift(s) – Evacuate from the premises – Heat from showers in en-suite bathrooms when the door is open into the bedroom. Do not take personal risks – Aerosols – do not use near a detector or or put lives in danger source of heat – Heaters on the list above. 32 33
General Guidelines on Landlord Reference Departing the Residences We do not give evaluative references Departing the to Landlords or past residents. Your accommodation account is self-service Housekeeping and you can print off your records of your Residences It is the responsibility of all residents to account after you leave for up to one year. ensure that your apartment is left in a clean All the information you need can be printed. and proper state. Residents will be charged for cleaning if their rooms and bathrooms are not left clean Early Leavers Sometimes and for a variety of reasons It is the responsibility of ALL residents students may find that they need to leave to ensure that the common areas in the Campus Residence before the end of their apartments are left clean and tidy. Licence to Reside. In this situation: All residents in an apartment will be charged Email Residence.office@mu.ie with the equally for the cleaning of common areas if reason for your departure and proposed they are not left in an appropriate condition. departure date. Alternatively use the “Cancel Don’t forget to clear out the kitchen my Room” form on the App. cupboards and the fridge/freezer. We will inspect your room and the communal Make sure that you take all your belongings areas on your departure. with you when you leave. Any extraordinary cleaning costs or any Remove all items and dispose of them damage found will be charged to you. correctly in rubbish / recycling bins. If a room can be re-sold, a refund of unused Any items that are left behind in the rent may be made for the weeks after the apartments will be disposed of by new occupant has taken over the room housekeeping after you have left and you however please note that your booking fee/ may be charged separately for their disposal. Utilities is non-refundable Lock all rooms on your departure. In the event a room is not re-sold, no refund will be offered on unused rent. This will apply to all students. Cancellation Costs If you are departing your Campus Residnce before the end of your licence, your non- refundable booking fee/utilities charge is retained as a standard charge to cover costs of reselling the room, however pro-rata accommodation fees will be refunded once the room is resold to another student. 34 35
Post Please note the latest You will need to check for post before your dates and times for depart at the end of the year. departure are as follows: Please note that post is not stored in the Full Year Booking: reception over the summer. Saturday 8th June 2019 at midday Any post that is not collected by the 8th June will be returned to sender over the summer Semester 1: period. Saturday 26 January 2019 at midday It is advisable that you change your address to your home address with people or instutitions who send you post. Departure Inspections Inspections will take place the week before the end of your Licence to Reside. Residents will be emailed further details on when these will happen near the end of the Licence to Reside. Any damage may be chargeable to you. Signing out of and Securing your room Residents are required to sign out in person during opening hours in the Reception or online on the App. If you are due to leave when the office is closed sign-out online. Please return your key to the office when you sign out. If you leave when the office is closed, lock your bedroom door and slide the key under the door. It is very important that you ensure your door is locked on departure. If you leave your door open you will be liable for any cleaning or damage to the room that may occur as a result. Do not leave your key with someone else on your departure. 36
Courtyard Campus Eolas 5 Restricted Apartments Courtyard Plaza Parking 1 Alder Courtyard PlazaOffice Residence Residence 1 Birch Office Maps Residence Residence Reception Reception Post Room 2 Cedar Post Room Elm Laundry room Laundry Hawthorn Ivy 2 Juniper STUDENT ACCOMMODATION i NORTH CAMPUS 3 Larch Maple Oak Rowan Yew Product Design 3 Studios A H Crèche N G P J Q Rye Hall F Tennis M Courts B C L Shannon E Apartment B K C A U D River Apartments T A Avoca J Joyce B Boyne K Killary C Carrick L Liffey S D Dodder M Moy R E Erne N Nore F Foyne P Potters G Gweedore Q Quilty H Hurley Village Apartments R Riordan Hall S Leavey Hall Rye Hall Apartments T Hargadon Hall U Mullin Hall A Block A MOYGLARE B Block B ENTRANCE C Block C Teresa Flannery Up-dated May 2018 38 39
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Fáilte chuig Ollscoil Mhá Nuad 42 43
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