Module #2 CONNECT 2020 - Wavelength
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CONNECT 2020 BEHIND THE BRAND Module #2 27th – 30th APRIL UK & DENMARK
CONNECT 2020 BEHIND THE BRAND 2
MODULE #2 27th – 30th APRIL UK & DENMARK
In 2003, LEGO was on The John Lewis DPD is the second-
the verge of bankruptcy. Partnership & Waitrose largest parcel delivery
Faced with growing Partnership model network in Europe.
competition from video games and the is a visionary and successful way of doing Everyday DPD’s 75,000 experts deliver
internet, and plagued by an internal fear that business, boldly putting the happiness of more than 5.2 million parcels worldwide
LEGO was perceived as old-fashioned, the Partners at the centre of everything it does. and in 2018 they saw a turnover of £7.3
company had been making a series of huge All 83,000 permanent staff are Partners who own the billion. This was up from £350 million just
errors which brought it to the edge. Jørgen 51 John Lewis shops across the UK, 392 Waitrose 6 years earlier. A remarkable achievement
Vig Knudstorp, former CEO, was responsible supermarkets an online and catalogue business, through an innovative people and service
for the brand rediscovering its purpose and johnlewis.com, a production unit and a farm. The focussed strategy. No aquisition, no external
innovating its way to highly profitable world business has annual gross sales of over £10bn. investment – all while being owned by the
dominance. Partners share in the benefits and profits of a business French Post Office!
Amazing creativity has been applied to everything that puts them first. They are renowned for their brilliant customer
from managing vendors, designing new products, John Lewis and Waitrose have gained a reputation for experience and their ambition is to be the best
engaging with customers and how they design service excellence and employee engagement and delivery partner to work with. In 2019 they won
and use their workspace to support agile and their plans for the future of retail in a digital world are the Customer Experience & Loyalty Award at the
collaborative working. Their Innovation team’s ambitious. We will visit their flagship John Lewis store at National Business Awards.
mission is to “invent the future of play” and it has Westfield, London where we will see their in-store and We will visit their impressive depot in Stoke where
created and launched some of the most successful digital innovations and meet their front-line partners and we will hear all about this transformation from their
new products in LEGO’s recent history. leadership team. Like most retailers they have not been CEO, Dwain McDonald, and get to visit the ‘shop
We will be hosted by David Gram, former head of performing as well of late and the culture challenges this floor’ distribution centre to witness first hand how it
LEGO Ventures, at the LEGO® House in Billund. presents will be openly discussed. all works.
THEMES: THEMES: THEMES:
Step-change Innovation Employee Engagement Service Excellence
Sustainability Service Excellence Innovation
Culture Doing Business in a Multi-Channel World Transformation
www.wavelengthleadership.comCONNECT 2020 BEHIND THE BRAND 3
BEHIND THE BRAND LOGISTICS
MODULE #2
STARTS ENDS
14:00 Monday 27th April, 2020 16:00 Thursday
LEGOLAND Hotel, Astvej 10, 30th April, 2020
7190, Billund Stoke-On-Trent Station
YOU WILL NEED TO BOOK WAVELENGTH
ravel to arrive at Legoland
T WILL ARRANGE
Hotel, Billund for the opening ransfers from Billund airport
T
session. Suggested flights on arrival to LEGOLAND Hotel
are:
otel accommodation
H
– London City: for 3 nights in Billund, London
09:45 – 12:15 BA8210 & Crewe
London Stansted:
ll group ground travel
A
07:30 – 10:05 FR5178
from the start point
Manchester:
(LEGOLAND) until the end
08:55 – 11:35 BA8246
point (Stoke-On-Trent Station)
light BA807
F
from Billund – LHR
on Tuesday 28th April
ravel home from Stoke-On-
T
Trent Station (closest station
to DPD) – Please do not book
a train before the 16:12
ALL MODULES: Wavelength has booked all meals and accommodation on your
behalf (you do not need to contact hotels) and this will be charged on at cost.
www.wavelengthleadership.comCONNECT 2020 BEHIND THE BRAND 4
BEHIND THE BRAND THE SMALL PRINT
THE SMALL PRINT 5. Members are responsible for organising their own transport to 9. A
ny Connect members who do not hold a British or EU
arrive at the beginning of their Behind the Brand module on day member state passport and who are attending Behind
1. If you would like any further information about any of 1, and also their own transport home at the end of the event. the Brand module #2, travelling to Denmark, and Behind
the locations or other details for the Behind the Brand This applies to all of the Behind the Brand modules. Please the Brand module #3, travelling to Belgium and The
modules featured in this brochure then please let us know. note that we do not accept any liability to Connect members if Netherlands, should contact the appropriate consulate
2. Connect members will be able to attend one of the four they are unable to enjoy part or all of the event because of the authorities in their country of nationality for full details of the
Behind the Brand modules offered. We will do our best delay or failure of transport that is not provided by us. relevant visa or travel authorisation requirements, and any
to ensure that every person is assigned to their first or health requirements that apply for travel for the Behind the
6. During each module, Wavelength will provide transfer between
second choice of Behind the Brand module, but we Brand module they are attending. Connect members who
venues, and to and from venues to hotels by private coach.
cannot guarantee that this will be the case, and it is do not hold a British or EU member state passport should
possible although unlikely that Connect members may be 7. Food: Wavelength will provide light refreshments and lunch ensure that they have comprehensive medical insurance,
assigned their fourth choice Behind the Brand module. during the modules. Breakfasts and dinners will be covered by which includes hospital treatment and medical evacuation.
the Connect Member’s deposit as described in point 4. Connect members should seek medical advice before
3. Wavelength will confirm Connect members’ Behind the
travelling from their doctor, practice nurse or travel health
Brand module in writing. Wavelength will provide hotel 8. Passport and Visa requirements: Connect members attending
clinic, and ensure that all appropriate vaccinations are
accommodation for members for the Behind the Brand Behind the Behind module #2, travelling to Denmark, and
up-to-date.
module. Please note that none of the costs of the hotel module #3, travelling to Belgium and The Netherlands, will
accommodation and subsistence during the Behind the need a valid passport for travel. You should take the necessary 10. T
here is no minimum number of persons required for the
Brand modules are included in the Connect membership steps to meet the passport requirements which apply to you event to take place.
fee. Confirmation of Connect 2020 membership includes at the earliest time. It takes at least six weeks to obtain a
first British adult passport, and at least three weeks to renew 11. A
s Connect members are responsible for their own
a requested deposit to cover the estimated hotel and
or replace a British passport (though fast-track services are outward and homeward transport, no arrangements have
subsistence costs for each member for their Behind the
available). Non-British passport holders should contact the been made by Wavelength in the event that those outward
Brand module.
appropriate consulate or embassy for advice well in advance of or homeward journeys are delayed.
4. The actual costs of Connect members’ accommodation travel. Connect members attending Behind the Behind module 12. T
he proportion of Connect members’ membership fee
and subsistence may be more or less than the deposit #2, travelling to Denmark, and module #3, travelling to Belgium attributable to Behind the Brand will be held in a trust
members provide. If this is the case then after the and The Netherlands should also obtain a European Health account.
end of the Behind the Brand module we will issue the Insurance Card (EHIC) before leaving the UK. The EHIC is not
member with an invoice which either: (a) requires the 13. In exceptional circumstances Wavelength may need to
a substitute for medical and travel insurance, but currently
member to pay the additional money needed to cover the alter the details given in this brochure. If any changes to
entitles holders to emergency medical treatment on the same
accommodation and subsistence costs; or (b) returns any these details are required then Wavelength will make these
terms as Danish, Belgian and Dutch nationals. Please note that
unused balance from the deposit for the accommodation changes clear to Connect members.
an EHIC does not provide cover for medical repatriation, on-
and subsistence costs. going medical treatment or treatment of a non-urgent nature.
www.wavelengthleadership.comCaroline Redding
e: caroline@wavelengthleadership.com
t: +44 (0)7717 750 622
www.wavelengthleadership.com
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