Scentsy Family Consultant Guide - Your journey starts here. United States

 
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Scentsy Family Consultant Guide - Your journey starts here. United States
Scentsy Family
Consultant Guide

Your journey starts here.

                            United States
Scentsy Family Consultant Guide - Your journey starts here. United States
Table of Contents
    Welcome to Scentsy Family............................................................................................................1
    Your Journey Starts Here................................................................................................................ 2

    1 Set Your Goals............................................................................................................................. 4
        It All Starts With a Goal......................................................................................................... 4
        Promote!.................................................................................................................................. 4
        New Consultant Awards....................................................................................................... 5
    		 Shooting Star Award....................................................................................................... 5
    		 Scentsational Start Award............................................................................................. 6

    2 It’s Time to Party!........................................................................................................................ 7
          Your Launch Party................................................................................................................. 7
          Build Your Contact List......................................................................................................... 8
    		 Your List of 100............................................................................................................... 9
          Booking Parties.................................................................................................................... 10
          Host Packets......................................................................................................................... 10
          Party Styles.............................................................................................................................11
          Host Rewards....................................................................................................................... 12
          Perpetual Party Reward...................................................................................................... 12

     3 Explore Consultant Tools........................................................................................................ 13
         Your Workstation................................................................................................................. 13
         Training Center..................................................................................................................... 15
         Your Personal Website (PWS)............................................................................................ 16
         Scentsy Family Store........................................................................................................... 17
         Brand-Specific Tools........................................................................................................... 17

    4 Compensation, Awards, and Policies................................................................................... 18
        Compensation: How to Grow Your Income.................................................................. 18
    		 Recruiting New Consultants....................................................................................... 18
    		 Compensation Plan...................................................................................................... 19
    		 Getting Paid...................................................................................................................20
    		 Receiving Payments From Customers..................................................................... 21
    		 International Sales and Sponsoring..........................................................................22
        Awards and Recognition....................................................................................................23
    		 Monthly Awards............................................................................................................23
    		 Annual Awards...............................................................................................................24
        Top Policies...........................................................................................................................26

    Scentsy Family Glossary................................................................................................................28
    Have Questions?............................................................................................................................30

    Scentsy Family Headquarters
    Send Mail to: P.O. Box 1335, Meridian, ID 83680
    Consultant Support (Toll-free): 1-877-855-0617
    Corporate Office (Toll-free): 1-877-895-4160
    Email: support@scentsy.com

    Refer to the back cover to find contact information for a variety of Scentsy Family departments.

2
Scentsy Family Consultant Guide - Your journey starts here. United States
Welcome to Scentsy Family
Welcome to Scentsy Family — we’re so happy you’ve decided to join us!

As a Scentsy Family Consultant, you’ll soon discover how fulfilling and enjoyable your work can be.
Whether you’ve chosen to join Scentsy Fragrance, Velata, or Grace Adele, you’ll be sharing wonderful
products and a thriving business opportunity with others. You’ll also have the opportunity to grow
personally and professionally while working alongside a company that is committed to your success. As
you work to grow your business, remember that we’re always here to help.

This Consultant Guide introduces the most important information you need to get off to a good start.
Along with the guidelines and practical details you need to run your Scentsy Family business, you’ll also
discover things that motivate and inspire you. And since we’ve found that Consultants who read this
guide thoroughly tend to enjoy greater success in their businesses, we encourage you to spend some
time becoming familiar with its contents.

Thank you for embarking on this exciting new adventure with us. We cherish your contribution and wish
you every success!

Warm wishes,

Heidi Thompson            Orville Thompson
President                 CEO

The Scentsy Family Mission
To bring value to the world by providing an industry-leading, family-friendly business opportunity
selling creative, artistic, high-quality products that Warm   the Heart, Enliven the Senses,
and Inspire      the Soul.

                                                                                                            1
                                             The Thompson Family
Scentsy Family Consultant Guide - Your journey starts here. United States
BY JOINING SCENTSY FAMILY, you’ve started an amazing journey.
    As a Consultant, you’ll have the opportunity to reach your goals,
    earn income, and have a great time doing it. Yet as excited as you
    are, you may be wondering: Where do I begin?
                                                                                         YOUR
    TO HELP YOU GET STARTED, we’ve gathered the most important                         JOURNEY
    information you need to know in this guide. In the following pages,
    you’ll learn how to become a successful Scentsy Family Consultant.                  STARTS
                                                                                         HERE!
    Just work your way through these steps and you’ll be off to a
    wonderful start!

                         Ask your Sponsor. They’re
                         an amazing resource!

                                                                                     Contact Scentsy Family.
                                                                                     We’re always happy to help!
                                                                                     See the back cover.

          HAVE
        QUESTIONS?

                                                         Become familiar with some of
                                                         our most asked-about polices to      POLICIES
                                                         know how to keep your business
                                                         in good standing. See page 26.

    Learn about the awards
    (and rewards!) you can
    receive as you grow your        AWARDS
    business. See page 23.

                                                                                                 4.
                                                                                            KEEP YOUR
                                                          COMPENSATION
                                                                                             BUSINESS
                                                                                           FLOURISHING
                  Recruit new Consultants and make the
                  Compensation Plan work for you! See page 18.

                  Learn how your commissions will be calculated
                  based on your Personal Retail Volume (PRV).
                  See page 20.

2
Scentsy Family Consultant Guide - Your journey starts here. United States
THE             Must be earned during your
                                                 SHOOTING          first 15 days as a Consultant.
                                                   STAR            See page 5.

               1.                                 AWARD
                                                                                                                 2.
       SET YOUR                                                                                           SCHEDULE
    GOALS AND STAY                                                                                      YOUR LAUNCH
      MOTIVATED                                                                                             PARTY
                                                   THE
                                                                   Must be earned during your
                                               SCENSATIONAL
                                                                   first 70 days. See page 6.
                                                  START
Aim to achieve new Consultant                     AWARD
                                                                                                    Schedule your launch party within
awards to help jump-start                                                                           10 days of becoming a Consultant.
your business — and remember,                                                                       Learn the basics of throwing great
the clock is ticking!                                                                               parties by hosting your own launch
                                                                                                    party. See page 7.

                                                                                                    Parties are the key to your
                                                                                                    business, offering the chance
        Log in to and become familiar with                                                          to sell products, book new
        your Workstation. The Workstation         YOUR                                              parties, and share the business
        is your online tool for everything     WORKSTATION
                                                                                                    opportunity with others.
        you need to do in your business.
        Go to workstation.scentsy.us.
        See page 13.

                                                                                       3.
                                                                               EXPLORE
            YOUR
             PWS                                                              BUSINESS &
                                                                             PROMOTIONAL
                                                                                TOOLS
Set up your Personal Website (PWS).
Customers and guests can view products,
join parties, learn more about you, and so
much more. See page 16.

                                                                                                           TRAINING
                        MORE                                                                                CENTER
                                         Learn about Scentsy Family Store and
                        TOOLS            other available tools. There are so many
                                         resources available to help you succeed!
                                         See page 17.
                                                                                                             ake advantage of
                                                                                                            T
                                                                                                            the trainings on the
                                                                                                            Training Center. You’ll
                                                                                                            find inspiration and
                                                                                                            help for all aspects of
                                                                                                            your business. See page
                                                                                                            15 and look for the
                                                                                                            Training Center symbol
                                                                                                            throughout this guide.

                                                                                                                                      3
Scentsy Family Consultant Guide - Your journey starts here. United States
1 SET YOUR GOALS
    		Before setting your goals, it’s important to think about why you joined Scentsy Family.
            Did you do it to help supplement your family income? Did you want an opportunity to
            socialize and sharpen your presentation skills? Or do you simply love the products and
            have a passion to share them with others? Once you understand your motivations, you
            can set goals that will help drive your own form of success.

    It All Starts With a Goal
    First, clearly define your primary goal and write it down. A written goal is proven to have a much
    higher rate of success.

    Your Primary Goal:

    Post your goal in your home office, on the bathroom mirror, or somewhere you can see it every day.
    Then figure out what it will take to get there. If it looks a little scary on paper, try breaking it up into
    smaller pieces; then get started with one manageable piece at a time. It’s easiest to first decide how
    many parties you may need to schedule to meet this initial goal.

    I will schedule                 parties per week to reach my goal. To get started, try at least 1-2
    parties per week for the first 70 days.

    Tip: Mark a calendar with the days you can fit parties around family and/or other commitments —
          then you’ll always know when you’re available!

    Next, determine what other actions will help you reach your goal.

    Promote!
    As a brand-new Consultant, you earn a 20 percent commission on your Personal Retail Volume
    (PRV). As soon as you earn a cumulative total of 1,000 points in PRV, you will be promoted to
    Certified Consultant and begin earning a 25 percent commission — that’s a 5 percent raise you can
    earn right away!

           goals
    I will become a Certified Consultant by (date):

4
Scentsy Family Consultant Guide - Your journey starts here. United States
New Consultant Awards
Are you ready to enjoy that 5 percent raise? Then make achieving our new Consultant awards one
of your earliest goals. Earning these awards will help jump-start your business and put you on the
fast-track to becoming a Certified Consultant.

Shooting Star Award
Earn this award by selling 500 points in Personal Retail Volume (PRV) in
one brand during your first 15 days as a Consultant. You can accomplish
this with just one or two successful parties!

Your target date to qualify:                                      (Your enrollment date plus
14 calendar days)

When you achieve the Shooting Star Award, you’ll be eligible to purchase a
Shooting Star Enhancement Kit,* which includes deeply discounted product
you can use to create amazing party displays! You also earn PRV on the kit,
which means that you’re paid commission when you purchase it. In addition
to qualifying for the kit, you’ll receive a special Shooting Star charm and
charm bracelet.

During the qualification period, you can track your progress toward this award on
either the home page or Performance tab of your Workstation. You are eligible to
earn this award each time you enroll in a Scentsy Family brand.
                                                                                                                             Color of charm
                                                                                                                             varies by brand.

*Refer to the Resources tab of your Workstation for current kit options and prices. This one-time offer is only valid for 90 calendar days
  after the qualification period ends — that’s 105 days from the date you first enrolled as a Consultant. If you earn the award and would like
  to purchase a Shooting Star Enhancement Kit, please place your order through your Workstation. If you need assistance, call Consultant         5
  Support at 1-877-855-0617.
Scentsy Family Consultant Guide - Your journey starts here. United States
Scentsational Start Award
    Earn this award through sales or a combination of sales and sponsoring new Consultants. By
    focusing on booking parties and sharing the business opportunity, you’ll be well on your way to
    qualifying for this award — and also build a firm foundation for future success! There are three levels
    of the Scentsational Start Award; you will be awarded the highest level you achieve during your first
    70 days as a Consultant. Day One is the day you enroll and order your Starter Kit.

    During the qualification period, you can track your progress toward this award on either the home
    page or Performance tab of your Workstation. You are eligible to achieve the Scentsational Start
    Award only once as a Scentsy Family Consultant, not once for each brand in which you enroll. If you
    are enrolled in multiple brands, Personal Retail Volume (PRV) and recruits are accumulated between
    all brands.

    Your target date to qualify:                                       (Your enrollment date plus 69 calendar days)

                       Scentsational Start Award — Level 1
                       To qualify, you need:
                       1,250 points in PRV   or ... Three personally sponsored active Consultants
                       Your rewards include:
                       • $50 Product Credit*
                       • Scentsational Start lapel pin
                       • Certificate of Achievement

                       Scentsational Start Award — Level 2
                       To qualify, you need:
                       2,500 points in PRV      or ...	1,250 points in PRV and three personally sponsored
                                                        active Consultants
                       Your rewards include:
                       • $125 Product Credit*
                       • Scentsational Start lapel pin
                       • Certificate of Achievement

                       Scentsational Start Award — Level 3
                       To qualify, you need:
                       5,000 points in PRV      or ...	2,500 points in PRV and six personally sponsored
                                                        active Consultants
                       Your rewards include:
                       • $200 Product Credit*
                       • Scentsational Start lapel pin
                       • Certificate of Achievement
                       • Your name in Scentsy Family’s monthly newsletter, Consultant Spotlight

            isit the Training Center for information and tips on how to earn these amazing incentives,
           V
           along with more on how to set and reach your goals. And no matter what goals you reach for,
           keep setting them. Once you meet a goal, set a bigger one!

    *The Product Credit for these awards is posted in your Workstation by the 10th of the month following the qualification
6     date. To use the credit, simply select Product Credit on the payment page after placing an order. Certificates, pins, and
      other items will be sent at the end of the month following the qualification period.
Scentsy Family Consultant Guide - Your journey starts here. United States
2 It’s Time to Party!
		
  Parties are at the heart of your business. At a party, you will sell products and show others
  that being a Consultant is something they can do, too! Parties are also a great place to
  schedule more parties that will keep your business running at full speed.

       To get your business off to a great start, begin planning your launch party today!

Your Launch Party
Your launch party is the grand opening of your business. It’s the perfect opportunity to gain your very
first customers and Hosts so you can schedule more parties and continue to share the products and
business opportunity.

Because you’re the Consultant and the Host at your launch party, you earn the Host Rewards! (For more
information on Host Rewards, see page 12). And once you breeze through your launch party, you’ll realize
how easy it is to translate your love of the products into a fabulous party experience for your future Hosts
and their guests.

Here’s a checklist that can help you get started:

Before Your Launch Party

■	Choose a date for the party. We recommend hosting your launch party within 10 days of becoming
   a Consultant.
■	Set up your party on the Workstation, under the Orders tab. When you do this, your party becomes
   visible on your Personal Website (PWS). (For more on how to use the Workstation, see page 13.)

■	Create a guest list using your “List of 100.” (Learn how on page 8.)

■	Invite guests using postcards, or by phone, email, Facebook, etc. Be sure to over-invite — generally,
   one out of three guests will actually attend.

■	Create a display using items from your Starter Kit.

■	Label catalogs and other business materials with your contact information. (Templates for
   personalized labels are available in the Resources tab of your Workstation.) Your Starter Kit contains
   catalogs, invitations, and order forms; each item becomes more valuable when labeled with your
   contact information.

■	Prepare Host Packets to give out to future Hosts. (For more information, see page 10.)

■	Prepare a short presentation and practice it.

            party
■	Bring pens, order forms, and a calendar marked with your availability — so you can book new parties
   at a glance!

                                                                                                               7
Scentsy Family Consultant Guide - Your journey starts here. United States
During Your Launch Party

    ■   Relax and be yourself.
    ■	Tell everyone why you love the products!
    ■	Explain Host Rewards to help book more parties. (For more tips on how to book parties,
       see page 10.)
    ■	Ask everyone you speak with if they are interested in hosting a party and earning Host Rewards
       of their own.
    ■	Show others how fun and easy it is to be a Consultant, and share more about the opportunity
       with any guests who show an interest.

    After Your Launch Party

    ■	Call guests who couldn’t attend to see if they’d like to place an order before you close the party
       — they can even shop on your PWS.
    ■	Close your party and enter party orders on your Workstation. For help entering orders, work with
       your Sponsor or visit the Training Center.
    ■   Label products with your contact information and deliver orders.

          isit the Training Center for more launch party tips and instructions on how to enter your
         V
         first order!

    Build Your Contact List
    It’s amazing how many people you actually know! Use the “List of 100” on the next page to start
    building a list of contacts you can use to create your launch party guest list. Write down all the names
    that come to mind in the following categories:
        • Friends and family                            • Your co-workers

        • Your spouse’s friends                        • Your spouse’s co-workers
           and family
                                                        • Church or community contacts
        • School friends (yours
           and/or your child’s)                         • Someone who travels

        • Teachers                                      • Someone who wants extra income

        • Someone who loves fragrance,                 • Social media friends near and far (friends
           food, or fashion                                who don’t live in your area can still shop
                                                           your party online!)
        • Contacts you know through
           your children                                • Neighbors and acquaintances

    If you don’t get to 100 names right away, don’t worry! Continually add to your list, and keep in touch
    with those listed. Every six months, you may want to check in with your contacts to see if they’d like
    to place an order, host a party, or learn more about the business opportunity.

8
Your List of 100

1                  34   67
2                  35   68
3                  36   69
4                  37   70
5                  38   71
6                  39   72
7                  40   73
8                  41   74
9                  42   75
10                 43   76
11                 44   77
12                 45   78
13                 46   79
14                 47   80
15                 48   81
16                 49   82
17                 50   83
18                 51   84
19                 52   85
20                 53   86
21                 54   87
22                 55   88
23                 56   89
24                 57   90
25                 58   91
26                 59   92
27                 60   93
28                 61   94
29                 62   95
30                 63   96
31                 64   97
32                 65   98
33                 66   99
                        100

                              9
Booking Parties
     We can’t state it enough: Parties are essential to your business. And every party, including your launch
     party, is a great place to generate more bookings. Here are a few tips that will help you fill your
     calendar in no time.
         • Talk about Host Rewards. As a Consultant, Host Rewards are one of the most powerful
            tools you have when encouraging someone to book a party: Once they’ve seen and fallen
            in love with the products, all that’s left is to tell them how they can get theirs free! (For more
            information on Host Rewards, see page 12.)
         • Share party options. There’s a party type for every Host and every location — from living rooms
            to cyberspace! (For more information on party options, see page 11.)
         • Have Host Packets ready. These will help your Host be ready for the party. (For more
            information on Host Packets, see below.)
         • Know your open dates. Always have your calendar on hand and be prepared to schedule a
            party whenever and wherever you are.
         • Offer your next available date. This keeps the excitement high, and there’s no rule that says
            you need two weeks to prepare for a party! Most people know on Thursday if they are available
            the following Tuesday.
         • Get referrals. Ask everyone for referrals. Even if someone isn’t interested in hosting a party,
            they probably know someone who is.
         • Overbook! Always schedule more parties than you think you need to reach your monthly
            income goals.

           Visit the Training Center for more party tips!

     Host Packets
     Before the party, give your Host a packet of information to help them prepare. Include:

     ■	Catalogs
     ■	Order forms
     ■	Hosting brochures
     ■	Postcard invitations
     ■	Your business cards

     You’ll find each of these items in your Starter Kit. If you run out of any of these business supplies, you
     can reorder them by placing a Scentsy Family Store order from the Orders tab in your Workstation.

10
Party Styles
There isn’t just one way to party! When it comes to experiencing our products, you and your Host
can work together to choose the perfect party style. And no matter which style your Host prefers,
Host Rewards work the same — they’ll get free and half-price products with each qualifying party.
    
    Home Party
	With a home party, your Host will provide the location, invite friends and family, and supply
    simple refreshments. Then you’ll share the products and business opportunity, interest others in
    hosting a party, and show everyone how much fun you get to have as a Consultant!

  Open House Party
	For an open house, your Host will invite guests to drop by at their convenience during a two-
  to three-hour window. You won’t give one big presentation, but instead give several “mini”
  presentations. Guests can browse products and mingle at their leisure.

        Basket Party (Scentsy Fragrance only)
        While it may not offer the full social experience of a home party, a Scentsy Fragrance basket
       
        party is the perfect alternative for guests-on-the-go. Provide your Host with a beautiful
        display basket full of product samples, order forms, and all the information they’ll need, to
        share with as many people as they like. After 10-14 days, collect the basket and completed
        order forms and enter the orders into your Workstation!

Adding Outside Orders to a Party
Encourage your Hosts to maximize their Host Rewards by collecting orders from guests who
can’t attend their party. Guests can also join a party on your Personal Website (PWS) and place
their orders there.

You can find party games and other helpful party tools in the Resources tab on your Workstation.

                                                                                                        11
Host Rewards
     Your Hosts will do almost all of the prospecting for you, and deserve to be rewarded generously.
     With our Host Rewards, they have the chance to earn free products and half-price items for their
     own shopping!*

     Host Rewards are one of the main reasons why people choose to host a party, which makes them
     one of the most powerful tools you have to grow your business. Here are some of the key details you
     need to know:
           • The product or discounts awarded to the Host are paid for by Scentsy Family. Discounts and
              free product will not come out of your commission.
           • Host Rewards do not count toward Personal Retail Volume (PRV).
           • To earn Host Rewards, your Host must throw a qualifying party of at least $150 in sales,
              excluding tax, shipping, and handling.
           • There is a Host Reward fee of $5 charged to the Consultant if all of the half-price items
              earned at a party are not redeemed. If your Host doesn’t use them all, take advantage of the
              discounts yourself!

     The chart below details the benefits a Host can earn through the Host Rewards program.

                                                           HOST REWARDS
                  Guest Sales                       $150-$249               $250-$399                $400-$999                 $1,000+
                 Free Product                           10%                      10%                      15%                     15%
              Half-Price Items                            1                        2                        3                       4

     Always encourage your Host to collect outside orders before and after the party, and also invite
     guests who can’t attend in person to join the party and place an order through your Personal Website
     (PWS). Any orders collected before you close the party still count toward their Host Rewards!

     Perpetual
     Party Reward
     A Host can continue to
     earn rewards even after
     their party: If one of their
     guests signs up to host
     a party, your Host will
     receive an additional
     half-price item when they
     attend that party! We call
     it the Perpetual Party
     Reward, and it’s a great
     way to motivate your Host
     to help you book parties.

12   *Certain states require Scentsy Family to charge sales tax on the full retail price of half-price items. Tax requirements by state can   12
       change on a monthly basis. Contact salestax@scentsy.com for more information on proper sales tax calculation in your state.
3 Explore Consultant Tools
		The Scentsy Family offers a variety of tools to help you run your business and keep it
   growing! Keep reading to learn more about the Workstation and Training Center,
   your Personal Website (PWS), Scentsy Family Store, and brand-specific tools.

Your Workstation
One of your most important business tools is the Workstation. You’ll use it to place and track orders, set
up parties, track your sales and income, get information on news and events, manage your customers
and contacts, and more!

To log in to your Workstation:
1. Go to workstation.scentsy.us.
2. Enter your Consultant ID number and the password you selected during the enrollment process.
3. Once you are logged in, you can toggle between different Scentsy Family brands (if enrolled in
    multiple brands) and available languages by clicking Select Brand/Country/Language in the upper-right
    corner of the home page.

   tools                                                                                                     13
Navigating the Workstation
     The information in your Workstation is organized into various categories, which appear as tabs
     that run across the top of the page. Here’s a quick look at what you’ll find.

     Home Tab
     The Home tab takes you to your home page, which hosts personal and team information, order
     history, incentive trackers, and breaking news.

     News Tab
     The News tab provides up-to-date product and company news along with breaking announcements.
     We recommend you check it daily to stay informed on the things that matter most to your business!

     Account Tab
     The Account tab lets you view and edit your profile and personal information, sign up for other
     Scentsy Family brands, and manage any optional monthly subscriptions. You can also access and edit
     your Personal Website (PWS) from this tab.

     Contacts Tab
     The Contacts tab houses your contact and customer information, including each individual’s
     purchase history and any indicated interests, like hosting a party or joining your team!

     Orders Tab
     The Orders tab is where you place all your customer orders. In this tab, you can also place orders for
     business materials — such as catalogs, party décor, and advertising supplies — by clicking on Scentsy
     Family Store. You can then track your order status and history by looking under My Orders.

     Events Tab
     The Events tab is where you go to learn about and register for events, including our annual Scentsy
     Family Reunion, training events, incentive trips you can earn, and more!

     Performance Tab
     The Performance tab details your monthly sales and team performance so you have the information
     you need to stay on track and reach your goals. You can also go to this tab to run a variety of reports
     detailing the performance of your team.

     Resources Tab
     The Resources tab includes a variety of tools for growing your business, from party games to
     print-your-own business cards. You can also look up frequently asked questions, download
     high-resolution images of products, brush up on Policies and Procedures, and much more.

     Communication Tab
     The Communication tab offers an easy way to communicate with your teammates, customers, and
     contacts each month.

     Support Tab
     The Support tab gives you access to help when you need it. Use this tab to submit a support ticket
     when you have a question, problem, or concern. While our Consultant Support Representatives
     may also be reached by phone or email, submitting a support ticket is the fastest way to get the
     help you need.

14
The following links located in the upper-right corner of your Workstation provide further helpful
content:

Scentsy Select
With Scentsy Select, you can enjoy exclusive discounts on the items you need most for your business
and personal life. These discounts are available to all Scentsy Family Consultants.

Scentsy Family Forum
Do you have ideas or questions you’d like to discuss with a fellow Consultant? Visit the Scentsy Family
Forum at MyScentsy.com/forum to communicate and share!

Pay Portal
Log in to the Pay Portal to learn how to track and transfer your funds — and get paid! (For more
information on the Pay Portal, see page 20.)

Training Center
The Training Center is an invaluable resource for gaining knowledge and business expertise.

In the New Consultant tab of the Training Center, you’ll find videos designed to help you get your
business off to a great start. The Business Building tab of the Training Center contains information
on selling, personal development, parties, leadership, and much more! You can also visit the Training
Center to register for weekly training calls: Just go to the Training Center home page, find the training
call you’d like to register for listed under “Featured Training Sessions,” and select Register Now.

You can find the link to the Training Center in the upper-right corner of your Workstation.

                                                                                                            15
Your Personal Website (PWS)
     With your customizable Personal Website (PWS), you can share your story, promote products, collect
     online orders, announce open parties, recruit new Consultants, and so much more. Your PWS is available
     in English and Spanish — just direct your Spanish-speaking clients to select their language in the link in
     the top-right corner of the website, next to the flag.

     When you join any of the Scentsy Family brands, you get a FREE three-month subscription to your own
     PWS! After your three free months, you can keep your PWS for a subscription fee of $10 per month. (If
     you sell more than one Scentsy Family brand, your first PWS subscription is $10 per month after the free
     three months; additional subscriptions are each $5 per month after the free three months.)

     If you’d like to keep your website, you don’t need to do anything. If you do not cancel your subscription,
     the Scentsy Family will automatically charge the monthly subscription to the credit card you used during
     enrollment; monthly payments will be processed on the same day of the month you initially enrolled. You
     may cancel your subscription at any time.

     Although the subscription is optional, you are required to have at least one PWS subscription to
     sponsor new Consultants, build a team, and sponsor or sell internationally. (For more information about
     international opportunities, see page 22.)

     You can manage or sign up for subscriptions in the Account tab of your Workstation.

     Customizing Your PWS
     Take some time to personalize your PWS. You can access and edit your PWS from the Account tab by
     clicking on Edit My Personal Website.

     From the Account tab, you also have the option to change how your name or phone number displays
     on your PWS. Just click on Edit My Profile, type your preferred display name or phone number into the
     space provided, and save your changes by clicking on Save Profile Updates. Doing this allows you to add
     a business partner or spouse’s name, the name of your corporation, or a nickname.

     Tip: Add a link to your PWS to your email signature and social media pages to help direct friends, family,
           and other potential customers to your site. Once they start to browse, they might just fall in love with
           the products or the opportunity!
16
Scentsy Family Store
Scentsy Family Store is an online store for all your business supply needs, no matter which brand(s) you
sell, including business and branding tools to attract new customers, Hosts, and recruits. Products include:
     • Catalogs, postcard invitations, hosting and recruiting brochures
     • T-shirts, hats, and apparel to help you brand your business
     • Car vinyls, business cards, and other customizable items to help you promote your business
     • Tool sets focused on home parties, recruiting, fundraisers, and other sales areas
     • Products to help you build effective displays for your parties

As a new Consultant you are automatically eligible for the PowerLaunch program, which offers access to
the most effective Scentsy Family Store tools at a discount — for your first 70 days.*

Once you reach Director, you can shop the Director Gallery for exclusive leadership products and support
tools to help you lead your team.

To shop Scentsy Family Store, visit the Orders tab of your Workstation.

Brand-Specific Tools
Each Scentsy Family brand is unique, and provides unique opportunities for you to promote products,
Host Rewards, or the business opportunity to your customers and Hosts.

          Making Perfect Scents™ Monthly Customer E-newsletter (Scentsy Fragrance only)
          Price: Free with a Scentsy Fragrance Personal Website (PSW) subscription
         

          Scent of the Month Kit (Scentsy Fragrance only)
          Price: $35 per month, plus shipping/handling†
         

          Scent & Warmer of the Month Combo Kit (Scentsy Fragrance only)
          Price: $60 per month, plus shipping/handling†
         

You can manage or sign up for these subscriptions in the Account tab on your Workstation.
For more information and the most up-to-date list of current subscriptions, promotions, and tools for the
brand(s) you are enrolled in, go to the Resources tab on your Workstation.

*PowerLaunch discounts are ONLY available for your first 70 days when ordering from Scentsy Family Store in your Workstation.
  PowerLaunch discounts are NOT available as part of a party order. Pricing and/or availability of all PowerLaunch items are subject
  to change without notice.
†Prices and contents subject to change without notice.
                                                                                                                                       17
4 C
         ompensation, Awards, and Policies

     		Now that you’ve set goals, started planning your launch party, and explored some of
        our best Consultant tools, it’s time to learn how you’ll earn compensation and be paid,
        earn well-deserved rewards, and keep your account in good standing.

     Compensation: How to Grow Your Income
     The Scentsy Family Compensation Plan offers commissions based on your Personal Retail Volume
     (PRV) along with leadership bonuses you earn as you build your team. PRV, rank, and commissions
     are determined at the Scentsy Family level, which means that whether you sell one brand or multiple
     brands, PRV points add up between all commissionable products you sell.

     As a new Scentsy Family Consultant, you will earn a 20 percent commission on your PRV. As soon
     as you earn a cumulative total of 1,000 points in PRV, you will be promoted to the rank of Certified
     Consultant and begin earning a 25 percent commission. That’s a 5 percent raise you can earn
     right away!

     And as you advance from Certified Consultant to Lead Consultant to SuperStar Consultant and
     beyond, you’ll earn even more from the sales of your team members. (For more details, see the
     Compensation Plan on page 19.)

     In addition, you will earn a Monthly Sales Award bonus of an additional 5 percent commission on
     your PRV if you reach 2,000 PRV points in any given month!

     Recruiting New Consultants
     If you subscribe to a Personal Website (PWS), you can sponsor new Consultants and build a Scentsy
     Family team.

     As a Scentsy Family Consultant, you are eligible to sponsor new Grace Adele, Velata, or Scentsy
     Fragrance Consultants, no matter what brand(s) you sell yourself. This allows your recruits to choose
     the brand they’re most passionate about and still join your team!

     Here are a few things to keep in mind when recruiting:

         • New Consultants must be at least 18 years of age or the age of majority in the Consultant’s
            state of residence at the time of their enrollment.
         • New Consultants must be U.S. citizens or permanent residents, if enrolling in the U.S.
         • New Consultants must have a valid Taxpayer Identification number (Social Security number or
            Employer Identification number).
         • New Consultants must accept the Independent Consultant Agreement (ICA) and purchase a
            Starter Kit for the brand in which they enrolled.

     When someone is ready to join your team, ask them to go to your PWS, click on the Join My Team
     link, and follow the enrollment steps. Your new recruit will need a debit or credit card to pay for their

     flourish
     Starter Kit during the enrollment process.

18
Compensation Plan
Take a few minutes to study the Compensation Plan detailed below. Your level of compensation is
determined by your own rank and the title(s) of the Consultant(s) in your frontline.

You will advance in rank as you grow your monthly sales and build your team. Once you meet the
monthly requirements listed in the “Responsibilities” columns for any given rank, you will promote
to that rank. Your compensation is based on that rank as long as you continue to meet the monthly
requirements detailed in the Compensation Plan.

                                                                                                        COMPENSATION PLAN
                                                                                 Monthly                                                                                                                                                                                                                                                                                                                                               Title

                                                                                                                                                                                                                                                                        Frontline Escential or Certified Consultant TWV Bonus
  * Lifetime Personal
    Retail Volume; must
    be attained before
    rank advancement.

                                                                                                                                                                                                                                                                                                                                                                                                            Frontline SuperStar Consultant TWV Bonus
                                                                                                                                                                                        Commission from Personal Retail Volume

                                                                                                                                                                                                                                 Bonus from Personal Wholesale Volume
   PRV is a global point

                                                                                                                                                                                                                                                                                                                                Frontline Lead Consultant TWV Bonus

                                                                                                                                                                                                                                                                                                                                                                      Frontline Star Consultant TWV Bonus
   system convertible to

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              2nd Generation Director TWV Bonus

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  3rd Generation Director TWV Bonus
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          1st Generation Director TWV Bonus
   local currency using

                                                                                                                                                                                                                                                                                                                                                                                                                                                       Frontline Director (Q) TWV Bonus
                                                              Group Wholesale Volume (GWV)

                                                                                              Team Wholesale Volume (TWV)

   a peg rate, calculated
                             Personal Retail Volume (PRV)

   by the formula “tax
                                                                                                                            Active Frontline Consultants

   exclusive price/PRV.”
                                                                                                                                                           First Generation Directors

   The current peg rate
   for U.S. is 1 PRV: $1.

   SuperStar Director        500                            80,000                           10,000                              3                             4                        25%                                      9%                                     9%                                                      7%                                    5%                                    2%                                         3%                                 3%                                  4%                                  5%

      Star Director          500                            30,000                           6,000                               3                              2                       25%                                      9%                                     9%                                                      7%                                    5%                                    2%                                         3%                                 3%                                  4%

        Director             500                            10,000                           2,000                               3                                                      25%                                      9%                                     9%                                                      7%                                    5%                                    2%                                         3%                                 3%

  SuperStar Consultant       500                            6,000                                                                3                                                      25%                                      7%                                     7%                                                      5%                                    3%

    Star Consultant          500                             2,500                                                               2                                                      25%                                      4%                                     4%                                                      2%

    Lead Consultant          500                             1,000                                                                  1                                                   25%                                      2%                                     2%

  Certified Consultant      1,000*                                                                                                                                                      25%

  Escential Consultant                                                                                                                                                                  20%

         RANK                                               RESPONSIBILITIES                                                                                                                                                                                                                                                                                          REWARDS

To determine what percentage commission and bonuses you will earn in a given month, first find
your rank for the month listed in the “Rank” column. You’ll find commission and bonus information
for that rank listed within the same row in the “Rewards” columns.

Note that in addition to the commission you earn on your PRV, there are multiple bonuses you
can earn based on your team performance. So as you work to grow your business, remember that
building your team is just as important as selling product.

For definitions of Compensation Plan terms, see the Scentsy Family Glossary on page 28.

       Visit the Training Center for in-depth Compensation Plan training.

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      19
Getting Paid
     Here are the details you’ll need to know:

     Calculating Commissions
     The Scentsy Family Compensation Plan is designed to support multiple countries. That’s why
     commissions are paid based on Personal Retail Volume (PRV) rather than currency. In other
     words, the Scentsy Family uses points instead of dollars when determining commissions earned,
     in order to maintain a single Compensation Plan across multiple countries.

     Once commissions and bonuses are calculated using the points in PRV earned, the figures are
     then converted to the appropriate currency. To pay commissions, the Scentsy Family uses a
     calculation that includes a “peg rate” to convert PRV to local currency. The peg rate is set for a
     period of time and does not correspond to any currency exchange rate. The current peg rate for
     the United States is 1.

     To calculate your monthly commission:
     (Your PRV Points) x (Your Commission Percentage) x (Your Country’s Peg Rate) = Commission
      in Dollars

     Scentsy Family Pay Portal
     As a Scentsy Family Consultant, you receive a Pay Portal account where your commissions and
     bonuses are loaded each pay day. You can access your Pay Portal account by clicking the Pay
     Portal link on your Workstation or visiting ScentsyPay.com.

     From your Scentsy Family Pay Portal account, you may transfer your earnings to either your
     Compensation Card or a personal bank account, or split them between both. For more
     information on the Pay Portal, go to the Training Center or the FAQ section of the Pay Portal
     home page. If you sign up for more than one Scentsy Family brand, your commissions will still go
     to the same Pay Portal account.

     Compensation Card
     As a U.S. Consultant, you will receive a Compensation Card in the mail approximately 15 days
     after joining your first Scentsy Family brand. Once you activate your card, your commissions
     and bonuses will automatically be “cashed out” to your card. If you wish to change how your
     commissions and bonuses are distributed, log in to your Pay Portal account. You will not receive a
     new card when you sign up for a new brand.

          Visit the Training Center for more Pay Portal and Compensation Card information.

     Pay Days
     Commissions and bonuses for each month are loaded to your Scentsy Family Pay Portal account
     by the end of the 10th day of the following month; if the 10th falls on a weekend or bank holiday,
     commissions will be paid on the next business day. For an order to be included in the following
     month’s commission payment, it must be submitted during the qualifying month prior to 11:59
     p.m. (PT) on the last day of the month. For example: Any qualifying sales during the month of April
     earn a commission payment by May 10. Ranks and titles are updated when commissions are paid.

20
Income Tax Form 1099
Consultants who earn $600 or more in commissions, awards, and/or bonuses across all Scentsy
Family brands in one calendar year will receive a Form 1099 from Scentsy, Inc. for tax purposes. This
will be available in the Account tab on your Workstation. If you earn $599.99 or less in one calendar
year, you will not receive a Form 1099. If you choose, your business account can be listed as a
business entity and have a Form 1099 issued to an Employer Identification number. Consultants who
wish to list their account as a business entity must submit a signed and completed Business Entity form
(located in the Resources tab of your Workstation, under Scentsy Family Forms) and a copy of the
Articles of Corporation associated with the business to accountservices@scentsy.com.

Tip: W
      e recommend setting up a separate checking account exclusively for your business so you
     do not comingle funds between your personal and business accounts. This will help you track
     business expenses and follow your financial progress.

Receiving Payments From Customers
Although you may accept payment from customers in whatever form you choose, please keep in mind
all payments from Consultants to the Scentsy Family must be made via credit/debit card. We do not
accept cash, money orders, or checks from either Consultants or customers.

Card Payments
Make sure to gather all requested information on the order form: name, card number, expiration date,
and security code. The Scentsy Family accepts Visa, MasterCard, American Express, and Discover. Keep
in mind that receiving a customer’s card information is a sacred trust, so treat that trust with care. Your
customer’s card information will be transmitted to the Scentsy Family at the time you place the order
online. You will not be running the card yourself; the Scentsy Family will process all card payments
through the Workstation.

Checks Must Be Payable to You
If you choose to take a personal check from a customer, make sure there is a phone number listed on
the check and wait for it to clear your account before you deliver the products.

Tax Rates
Any applicable sales tax is collected on all orders. The Workstation will determine the tax rate for
the order based on the shipping address. To find the appropriate tax rate, set up your party in your
Workstation beforehand. Always collect taxes based on the rate of the location to which your order is
being sent. For example: If you hold a party in Oregon, which has no sales tax, but have the party order
shipped to an address in Idaho, which has a sales tax rate of 6 percent, you will be charged 6 percent
tax on your entire order.

In some areas, food items may be taxed differently than non-food items.

Shipping Charges
Shipping is free for qualifying party orders within the contiguous United States and Canada. Orders
shipped directly to customers and orders shipped to Alaska, Hawaii, U.S. territories, and APO/FPO
addresses incur a charge. Customers can find shipping charges listed on the order forms. Refer to the
Shipping Charts found in the Resources tab for full information.

                                                                                                              21
International Sales and Sponsoring
     As a Scentsy Family Consultant, you have the option to sponsor and/or sell internationally in
     countries where Scentsy Family is present.

     Your home country is the country you specified during the enrollment process. Your home
     Region is the Scentsy Family Region your home country is located in.

     To sell and/or sponsor outside of your home country but within your home Region, you must
     agree to an In-Region International Service Fee. To sell and/or sponsor outside of your home
     Region, you must agree to an Out-of-Region International Service Fee. You are also required to
     enroll in a country-specific International Sales and/or Sponsoring Agreement when you agree to
     an International Service Fee.

     Once you have accepted a Scentsy Family International Service Fee, there is no additional cost to
     enroll in country-specific International Sales and/or Sponsoring Agreements within that Region.

     The combination of an International Service Fee and a country-specific International Sales and/or
     Sponsoring Agreement provides the following services:

         • Currency conversions and tax collection related to your sales and/or the sales of your
            downline that take place outside of your home country.
         • Personal Website (PWS) translations into local languages and currencies.
         • Country-specific product offerings, pricing, and shipping (where applicable).
         • Ability to sponsor new Consultants in that country.
         • Access to the Workstation for that country, which includes training materials,
            country-specific Policies and Procedures, and other tools to help you grow and
            lead your team outside your home country.

     International Service Fees help to cover the administrative costs involved with bonus payouts
     and currency conversion, and must be collected to process your bonus(es) on downline sales
     outside of your home country. If any of your downline has volume outside of your home
     country/Region, you may want to keep applicable International Service Fees in effect on a
     monthly basis.

     International Service Fee: In-Region
     Price: $5 per month
     If you’d like to sell and sponsor outside of your home country, or if you have out-of-country
     downline that you expect to earn bonuses on, you must agree to an In-Region International
     Service Fee and enroll in the country-specific International Sales and Sponsoring Agreement.
     You must have a country-specific International Sales and Sponsoring Agreement for each country
     in which you’d like to do business.

     International Service Fee: Out-of-Region
     Price: $10 per month
     If you’d like to sponsor Scentsy Family Consultants outside of your home Region, or if you
     have out-of-Region downline that you expect to earn bonuses on, you must agree to the
     Out-of-Region International Service Fee and enroll in the country-specific International
     Sponsoring agreement. You must have a country-specific International Sales and Sponsoring
     Agreement for each country in which you’d like to do business.

     To agree to an International Service Fee, go to My Subscriptions in the Account tab on your
     Workstation.

22
Awards and Recognition
You work hard to make your business grow and you deserve to be recognized for your efforts!
That’s why we offer a variety of monthly and annual awards that reward your superior work and also
encourage your growth and success.*

Monthly Awards
Monthly awards are given by Scentsy Family to all Consultants who qualify. Each award may be earned
numerous times. All monthly awards are earned at the Scentsy Family level through sales and/or
recruiting in any or all brands.

If a Consultant hasn’t already earned one through the Shooting Star Award, a Scentsy Family charm
bracelet will be sent with the first charm a Consultant achieves.

                   Top Sales of the Month by Brand
                   Qualifications:
                   This award is given monthly to the top three Consultants in each title in each brand
                   with the highest Personal Retail Volume (PRV) points in one calendar month. Titles are
                   determined by the Consultant’s title at the beginning of the month.
                   Your rewards include:
                       • Recognition in Scentsy Family’s monthly newsletter, Consultant Spotlight
                       • Money bag charm

                   Sponsor of the Month by Brand
                   Qualifications:
                   This award is given to the top Consultant in each title and each brand with the most
                   personal enrollments in one calendar month; a minimum of three new recruits is
                   required. In the case of a tie, the combined PRV of the new recruits will be used as a
                   tie-breaker.
                   Your rewards include:
                       • Recognition in Scentsy Family’s monthly newsletter, Consultant Spotlight
                       • Sponsoring charm

                   Lifetime Personal Retail Volume (PRV) Award
                   Qualifications:
                   This award is given to Consultants for every 10,000 points in Lifetime PRV earned. Only
                   one charm may be earned per month.
                   Your rewards include:
                       • Charm for every 10,000 points in PRV earned
                       • Charm for every 50,000 points in PRV earned
                       • Charm for every 100,000 points in PRV earned
                       • Recognition in Scentsy Family’s monthly newsletter, Consultant Spotlight

 *Scentsy Family reserves the right to change or add new forms of Consultant recognition. In the case of business partners or spouses   23
   working under the same Consultant account, only one award item (bracelet, pin, trophy, etc.) will be given per qualifying account.
Shooting Star Trainer Award
                     Qualifications:
                         • Having a frontline recruit achieve the Shooting Star Award
                     Your rewards include:
                          • $25 credit per recruit who achieves the Shooting Star Award
                          • Recognition in Scentsy Family’s monthly newsletter, Consultant Spotlight, when three
Color of charm
varies by brand.             or more frontline recruits achieve the Shooting Star Award within one month
                          • Shooting Star Trainer charm

                     Monthly Sales Award
                     Qualifications:
                         • 2,000 or more points in PRV in one calendar month
                     Your rewards include:
                          • Monthly Sales Award bonus of additional 5 percent commission on your PRV
                          • Recognition in Scentsy Family’s monthly newsletter, Consultant Spotlight,
                             for first-time achievers
                          • Sales charm

         Annual Awards
         Unless otherwise specified, annual awards are given by Scentsy Family to all Consultants who qualify.
         The qualification period for these awards is May 1 through April 30; winners are announced at the
         annual Scentsy Family Reunion. All annual awards are earned at the Scentsy Family level through sales
         and/or recruiting across any or all brands.

         Annual Sales Excellence Award
         Qualifications:
            • Annual PRV of 30,000 points or greater
         Your rewards include:
               • Recognition at the annual Scentsy Family Reunion and in Scentsy Family’s monthly newsletter,
                  Consultant Spotlight
               • Personalized trophy
               • $1,000 bonus

         Annual Mentor Award
         Qualifications:
            • Personally sponsor 14 or more new Consultants who enroll and achieve the title of Certified
               Consultant or higher during the qualification period
         Your rewards include:
            • Recognition at the annual Scentsy Family Reunion and in Scentsy Family’s monthly newsletter,
               Consultant Spotlight
               • Personalized trophy
               • $25 bonus per Certified Consultant; $50 bonus per Lead Consultant or higher

24
Circle of Excellence
Qualifications:
    • Rank of SuperStar Director
    • Six first-generation SuperStar Directors on your team
Your rewards include:
   • Free attendance to one incentive trip per year
    • Free registration to the annual Scentsy Family Reunion
    • Free Leadership Retreat registration
    • Use of the “Circle of Excellence” designation on business cards and
       personalized tools
    • Recognition at the home office and the annual Scentsy Family Reunion
    • A personalized trophy

Shining Star Award
Qualifications:
This award is given to the one Scentsy Family Consultant per Region who
contributes the most to fulfilling the Scentsy Family mission and/or who best
exemplifies the values we strive to represent. The winner will be selected by
Scentsy Family’s executive team.

Nominations must be made by another Scentsy Family Consultant or a Host,
and submitted in writing to the home office or by email to awards@scentsy.com.
Submissions must be dated by April 30 of the current year. You can find
the nomination form in the Resources tab on your Workstation.
Your rewards include:
    • A personalized trophy
    • A special feature article in Scentsy Family’s monthly newsletter,
       Consultant Spotlight
    • Recognition at the annual Scentsy Family Reunion

Power Ranking
Qualifications:
   • This award is given to the top five Consultants at each Director level who
      score the highest on our Power Ranking Scale, which highlights those who
      achieve the greatest average among three categories: highest number
      of active frontline Consultants, largest percentage of active frontline
      Consultants, and highest average PRV points in their team.
Your rewards include:
    • Recognition at the annual Scentsy Family Reunion
    • Personalized trophy

                                                                                   25
Top Policies
     Below you’ll find a summary of some of the most asked-about Scentsy Family policies. Although these
     include some of our most important policies, we recommend you read the full Policies and Procedures,
     which can be found in the Resources tab of your Workstation, under Scentsy Family Documents.
     Understanding Scentsy Family’s Policies and Procedures is an important part of running your business.

     By becoming and acting as a Scentsy Family Consultant, you agree to the Independent Consultant
     Agreement (ICA), which includes the Scentsy Family Policies and Procedures as currently in effect and as
     changed, revised, or modified in the future.

     Retailing and Warranties
         • Scentsy Family products come with a lifetime replacement warranty for manufacturing defects not
            resulting from regular wear and tear and a 30-Day Satisfaction Guarantee to all customers for any
            reason.
         • Scentsy Family products cannot be sold in a retail store, including mall kiosks, nor may you do
            cooperative advertising and/or promotion with retail entities.
         • You may sell Scentsy Family products in the country in which you enrolled on a cash-and-carry basis
            at fairs, shows, expos, and other temporary events. Please review the fairs and shows policies to make
            sure you follow best practices for these events.

     E-commerce and Web Marketing
         • The brand names “Grace Adele,” “Velata,” “Scentsy,” or any derivatives cannot be used in a domain
            name/URL, email address, nickname, or online alias.
         • You may not list or sell Scentsy Family products on eBay, other online auction sites, or any online
            retail store or e-commerce site, nor may you enlist or knowingly allow a third party to do so.
         • Advertised product pricing promoted through e-commerce, web, and other marketing vehicles must
            reflect Scentsy Family pricing as provided in catalogs and promotional materials.

     Advertising and Promotion
         • When marketing your business, your efforts must promote the good reputation of Scentsy Family. You
            must avoid discourteous, deceptive, misleading, or unethical practices.
         • You must sell products in their original packaging and may not repackage, relabel, or alter the
            products or labels in any way other than adding a personalized sticker.
         • If you want to use a Scentsy Fragrance, Velata, or Grace Adele logo in your marketing efforts, please
            be sure to use the Independent Consultant logo. You may not use the corporate logos.

                                                   corporate logos
                                                                                                                     PANTON

                                                                                                                     PANTON

                                             independent consultant logos
                                                                                                                     PANTON

                                                                               Full-color

26                                                INDEPENDENT CONSULTANT
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