Behaviour Based Safety Engagement- The Importance of involving staff in H&S
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Behaviour Based Safety Engagement–
The Importance of involving staff in H&S
©SeaChange 2019
Contents
➢ Why do accidents happen?
5-Why Analysis Model
➢ Safety Culture and why its important
15-70-15 Rule and the Bradley Curve
➢ Hospitality Sector Stats & Facts on Liability Risk Factors
Sector breakdown of H&S Risk Factors leading to liability claim frequency & cost
➢ The STF Problem
➢ Insurance Market Trends & Opportunities
➢ Top 10 tips to effectively manage risk
➢ The SeaChange Approach
Innovative solutions and tools to support the Hospitality Sector
Improving Safety Culture gets real results
©SeaChange 2019
Why do
Accidents
Happen?
©SeaChange 2019
85% off all accidents are Behaviour Based
(that means they can be avoided!)
Problem: Ran through a red light
Why? Late for IHF Presentation
Why? Woke up late
Why? Alarm clock broke
Why? Didn’t check if it worked
Why? Forgot to do it last night
©SeaChange 2019
Public Liability example
Problem: Customer fell down steps in lobby
Why? Slipped on wet floor
Why? Spill was not cleaned
Why? Reception staff were ‘too busy’
Why? Attitude: job is a as a receptionist not a cleaner
Why? This is the pay structure in the Hotel
©SeaChange 2019
Employee Liability example
Problem: Housekeeper broke her ankle
Why? Tripped on trailing cable
Why? Maintenance left it there
Why? No responsibility for own environment
Why? Manager did not communicate risk & controls
Why? Manager too relaxed re their responsibility
©SeaChange 2019
How does this look using Reasons’ Swiss Cheese Model
©SeaChange 2019
The 15% : 70% : 15% Rule on Safety Culture
TYPICAL ATTITUDE BREAKDOWN
SHIFTING THE 70% TO THE RIGHT ►►►►
©SeaChange 2019
Hospitality Safety: At first glance
THE PROBLEM – as may you see it
Staff, public, legislative pressures, cost…
EMPLOYEES + PUBLIC
REMEMBER!
85% of ALL ACCIDENTS ARE BEHAVIOUR BASED
- This means they can be avoided!
THE PROBLEM – as SeaChange sees it
Awareness & Communication
THE MESSAGE
©SeaChange 2019
Problems with traditional Health & Safety
make it make it make it make it
REAL VISUAL PERSONAL LIVING
1 2 3 4
Safety Message Safety Message Safety Message Safety Message
is is is is
TOO GENERIC TOO WORDY TOO NEGATIVE TOO ONCE-OFF
©SeaChange 2019What does this mean in your Hotels?
• Safety is often seen as Management Heavy
• Normally focuses on ‘ticking the box’ / compliance
• Risk Management is often reactive – when it’s too late
• Staff not engaged / connected to Safety Message (where the risk is)
• No sense of ownership
• The “it’s not my job” attitude
• Or “sure it’ll be grand” attitude
• “I’m sure someone else will do it”
©SeaChange 2019Bradley Curve
Demonstrating the affect of proactive staff engagement
Accident Frequency
Condition
Internalisation Network
Supervisor
Recognition
©SeaChange 2019What are we trying to avoid?
• Greenvale Hotel here
• Aherlow House Hotel here
• Castle Grove House Hotel here
• Mullingar Park Hotel here
• Salmons Public House here
• Copper Face Jacks here
Non-Fatal Workforce Injuries ‘reported’ to the HSA 2013–2017
2013 2014 2015 2016 2017
6,598 7,431 7,775 8,381 9,143
34% of all Employee Accidents in Hospitality are Manual Handling
©SeaChange 2019The Slip Trip Fall Problem
STF hazards are responsible for some of the highest liability claims in Ireland (59% of
public liability), the UK (54%) and the USA (62%) with compensation often €100k+
Average insured cost of a STF accident in Ireland is €35,532
20% of all STF accidents lead to serious debilitative injuries and in some cases are fatal
STF is the most prolific high footfall risk and most frequent PL claim
STF incidents & consequential claims have increased average liability insurance premium
costs by 18% over the last 24 months
In the Hospitality sector over 30% of businesses do not provide STF risk assessments
85% of all workplace accidents are ‘behaviour-based’ but solutions just look at compliance
Improved Housekeeping = Reduced STF Accidents + Consequential Claims (PL & EL)
©SeaChange 2019Insurance Trends & Opportunities
Average 30% increase yoy over last 2 years Tide beginning to turn legally
High claims culture leading to higher premiums Proactive Risk Management is key
Variability in award judgements are a big factor Focus on key risk areas can ‘Separate You from Herd’
Brexit-Effect reducing competition is a big factor Insurance seeking good risk profiles
€ increase trends set to continue in high-footfall sectors Leverage desired risk to manage premium cost
Increased emphasis on proactive RM record-keeping ID insurance partners that recognise proactive RM
© SeaChange Ltd 2019Top 10 Tips to effectively manage risk
1 Legal Compliance: Safety Statement, Corrective Actions, Safety Policies etc.
2 Communicate Risk/Hazards & Standards of Safety to Staff: Visual Tools
3 Provide BOTH Online & Practical H&S Training to staff (e.g. manual handling)
4 Investigate Accidents the Right Way (record facts not opinions)
5
Record, Track & Learn from Near Misses (to avoid future occurrences)
6 Housekeeping is key (this is a basic ‘Best Practice’ standard to raise all boats)
7 Tackle the Big 3 Risks Proactively: Manual Handling, STF & Cuts / lacerations
8 Behaviours lead to claims (85% of all accidents) - focus on changing behaviours
9 Continuous Improvement (internal & external audits to maintain standards)
10 Work hand-in-hand with Insurance Partners: € cost incentive to manage risk
©©SeaChange
SeaChange 2019
Ltd 2019About Our
Us Clients
Founded in 2005 De-risking the People Piece…
CEO: Ger Cummins / MD: Dr. Paul Cummins
Innovative ‘Best Practice’
World-Class Risk Management
Risk Management Solutions
Behaviour Change & Safety Culture Experts
Proud of our
Innovative Solutions / Lean Systems
Proprietary Software & Systems IP
95% Client
Award-winning Company (Innovation)
HQ: Naas, Co. Kildare, Ireland
retention rate
Over 14 years of trading
Staffing: 27 core expert staff (& growing) +
30 accredited contractors nationwide
EXPERTS IN PROACTIVE RISK MANAGEMENT
Over 240 years experience across core team
in improving risk management
©SeaChange 201940 Hotels
Nationally
& Growing
©SeaChange 2019Why Choose a SeaChange System?
Increased Awareness & Safe Behaviours
Manage
LEAN & All Staff Defend
Reduce rising
Visual responsible Spurious
Accidents Insurance
Approach for Safety Claims
Costs
Visible communication of risk connects all staff to a proactive safety
culture through a living H&S system
©©SeaChange
SeaChange 2019
Ltd 2018SeaChange Risk Management Solutions
De-risking the People Piece…
Tackle H&S Compliance, Risk Management & Staff Training
Risk Management System & Partnership
‘One-Stop-Shop Visual & Proactive Solution for all Hotel H&S Requirements’
Tackle STF Risk & Associated Costs
CAYGO STF Management System & Partnership © SeaChange Ltd 2019
‘Interactive Solution to Improve Housekeeping Standards and Reduce STF Risk on-site’
All SeaChange Solutions are bespoke to your Hotels needs, designed to improve H&S standards,
provide a tangible €ROI and support hoteliers in being legally compliant & managing insurance costs
©SeaChange 2019SeaChange Risk Management System & Partnership
• Proactive Risk Management
• Behaviour-based Health & Safety
• Innovative Solutions Safety Policy Staff Training
Safety Statement Records
• Ensure Ongoing Legal Compliance
• Strengthen Defensibility
• Drive Accountability
• Increase Risk Awareness
Visual Risk
• Engage Staff in Health & Safety Assessments &
Staff Training Corrective Safety
Tools Action System
©SeaChange 2019A Picture paints 1,000 words
JSA: Job Safety
Awareness Visual
Questions to confirm transfer
of knowledge
©SeaChange 2019CAYGO (Clean As You Go) – Routine Housekeeping App
Involve All staff in Hotel split into zones Built in Hazard library
frequent Housekeeping and each zone has for easy identification
Checks at set intervals dedicated routes of Hazards found
©SeaChange 2019Tackle the Slip Trip Fall Issue in your Business
Detailed reporting Drill down to specific
including league tables Hazards addressed by
& % compliance rates zone, time and type
©SeaChange 2019*cumulative average across SeaChange Clients – 7 year timeline across representative sample
CORRECTIVE
ACTIONS
60% UP
ACCIDENTS
NEAR MISS
REPORTING 50% DOWN
43% UP
CLAIM CLAIMS
INCIDENCE COST
TRAINING & H&S
AWARENESS 40% DOWN 42% DOWN
50% UP
H&S TRAINING H&S Management Variability
40% Saving 20% DOWN YOY on key
(OVER 3 YEARS) ‘claims-management’ issues
©SeaChange 2019Best Practice Support in Defending a Claim
CASE STUDY 1: CASE STUDY 2: CASE STUDY 3:
CAYGO RM RACAP
Public STF Claim Employee Manual Handling Claim Employee Collision Claim
Woman allegedly slipped in a spillage Staff member allegedly hurt his back while pulling Staff member allegedly hit head while accessing
a combi the service /back of house area
CAYGO was in place and proof of ‘STF zone-checks’
were available SeaChange Manual Handling Visual JSA was in SeaChange Risk Assessment + Corrective Action
place (post risk-assessment) Plan identified best practice signage and walkways
Checks were linked with CCTV and footage
demonstrated false claim Staff member in question was in the Visual JSA Staff member in question was not adhering to the
demonstrating the right way to use a combi risk assessment plan which was actioned by client
CAYGO supported current systems effectively &
demonstrated Best Practice in proactive STF Staff member was signed off on the JSA and proof Staff member was signed off on the plan / JSAs and
management on-site provided to claimant CCTV showed non-compliance
Claim was thrown out as a result of supporting Claim was not followed through given this Claim was thrown out and claimant had to pay all
evidence evidence legal costs
©©SeaChange
SeaChange 2019
Ltd 2019What do our Partners say?
“We find the SeaChange Risk Management Partnership to be an integral part of our Operations at Faithlegg and across the FBD Group Hotels in
Ireland. It helps us focus on being proactive when it comes to Risk Management and encourages involvement from all staff, helping grow a
positive attitude when it comes to Health & Safety.” Liam Moran - General Manager Faithlegg
“SeaChange provide us with a partnership that does not just tick the H&S box. Their innovative system communicates best practice to our staff,
provides H&S compliance and ensures we are audited and continuously improve our risk management year on year. We are all about investing
in our people here and endeavour to achieve the best in every area of our business” John Loughran, Sandymount Hotel
“We have found the SeaChange Partnership to be hugely beneficial to our Hotel and our Sister Hotel. The system helps connect staff to their
responsibilities around Health & Safety and managing Risk. It has helped increase ownership throughout each department with a visible
improvement in Hazard identification & reporting.” Niamh O’Shéa, General Manager, Killarney Park Hotel
"We now have SeaChange Software implemented just under a year and it has improved the Health and safety culture within the business.
SeaChange has created better communication between all departments by involving all of management and the employees. The system has
identified key areas in terms of training staff and the implementation of risk assessments by using the JSA tools. The support team are always on
hand to offer guidance and answer any questions you may have.“ Sinead Murphy, Fitzgerald’s Woodlands House Hotel
“Partnering with SeaChange has helped us increase our engagement in the Hotel around Risk Management & Awareness. We have seen a
notable improvement in safe behaviours with staff realising their responsibility when it comes to Health & Safety. It has helped us manage
insurance costs in what is a very difficult insurance market.” Neil Grant, General Manager, Celtic Ross Hotel
“SeaChange have a proven track record of making real and lasting risk management improvements through their visual and behaviour-based
approach. I would recommend their systems to any business owner exposed to a high numbers of visitors into their premises.” Neil McSherry
ACII, Chartered Insurer, Managing Director, Blackrock Insurance Solutions
"SeaChange have a number of sustainable risk management products and programmes that have proven to reduce risk in key claim areas
through proactively ensuring and monitoring safer behaviours and practices within business operations through their interactive approach.”
Billy Redmond, Director, Arachas Insurance ©SeaChange 2019Colm Neville – Owner
Neville Park Hotels
“Our partnership with SeaChange has not only ensured ongoing legal
compliance but has also raised safety awareness amongst staff;
empowering them to grow a safer working environment. The system
easily connects staff to their responsibility when it comes to risk
management, helping prevent accidents before they happen. The visual
aspect of their system effectively and simply communicates the specific
hazards associated with their work tasks. I have found that the system
helps the entire team to ensure that there is follow through on matters
needing attention and therefore shows a solid safety commitment to
staff and the environment in which they operate.”
Andrew O’Connor | Head of Sales
085 861 9499
andrew.oconnor@seachange-intl.com
www.seachange-intl.com THANK YOU
INVESTING IN BEST PRACTICE
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