Extreme Weather Shelter Training Workshop Welcome !! - Workshop Presentation
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Extreme Weather Shelter Training Workshop
Welcome !!
Workshop Agenda • Introductions and behavior agreement (10- 15 minutes) Workshop 1. Purpose of the extreme weather shelter response 2. Interpersonal/Hospitality Skills 3. Cultural Sensitivity/Spirituality 4. Safety 5. Language use 6. Universal Blood Precautions 7. When 911 should be called 8. Signs of a possible Medical Emergency 9. Extreme Site Fire Plans 10.EWR Forms
Workshop Norms Expectations/Agreements 1. We listen to each others ideas 2. Everyone’s input counts 3. No interrupting someone who is talking 4. We will be open and not critical 5. We will support each other rather than judge each other 6. We will stay focused on the agenda and not get side tracked 7. Aggressive behavior is not acceptable 8. When we have differences with each other’s opinion we will talk about the issues and not about personalities. 9. In case of conflict the Facilitator/Instructor has final say 10. We will work to make sure there are no hidden agendas 11. We will honor each others experience
Purpose of the extreme weather shelter response • provide temporary shelter for homeless people • accessible to homeless people during periods of extreme weather. • seasonal response to reduce hardships for homeless people • temporary response aimed at reducing risk for homeless people
Response is called
When conditions are deemed severe enough to present a substantial threat
to the life or health of homeless people such as:
• Temperatures at or below - 2 degrees Celsius
• Significant snow accumulation
• Significant windstorms that may present danger to persons living
in makeshift shelters such as cardboard boxes or lean-tos
• Prolonged heavy rain in combination with low temperatures
Limitations 1. no enhanced services at the site – usually 2. sites should not be considered permanent sites – only open temporarily due to inclement weather 3. people are there to sleep for the most part - volunteers may expect a lot more interaction that what actually may occur
Who are the Homeless
• the
poorest, and most
vulnerable in our society
• at least 50% were raised in
foster care
• about 1/3 of the people
sleeping in the streets are
mentally ill
Interpersonal/Hospitality Skills
1. People working in the extreme
weather shelters need to be friendly
and flexible.
2. It is important to be non-judgmental
and open to a variety of people, who
have mixed bag of backgrounds and
personal stories.
Interpersonal/Hospitality Skills
• Interpersonal/Hospitality skills
enable workers and volunteers to
engage meaningfully
• skills are based on how we talk
and interact with each other
• how we share with others who we
are
Body language
Body language
• Body language is how
we say what we say
without using words
• Body language is non-
verbal communicationVerbal communication
Verbal communication
• Verbal communication
is a way for people to
communicate face-to-
face using wordsbeing non-judgemental
• need to be non-judgmental in
extreme weather shelters
• no one wants to come to a place
where they feel they are being
judged if they can avoid it
• sense of being judged will at the
create resentmentStory telling and co-creation
People tell their stories
• So they are listened to and
their voices are heard
• As method for a homeless
person to judge our
authenticity towards them.
• Stories reveal their universal
truths about the world they
live in.Differences between hearing and listening
Differences between hearing and
listening
• hearing is a physical ability
• listening is a skill
• listening skills allow you to
understand what another person is
saying
• listening takes attention. - requires
concentrationPoor listening habits
Poor listening habits
• Criticizing a speaker
• Finding fault with the
speaker
• Allowing yourself to be
distracted
• Faking attentionKeys to Active listening
Keys to Active listening
1. Be there in the moment with the
person talking
2. Be non-judgemental
3. Allow for the quiet time during
conversation people to be silent
4. Listen for messages in feelings
and body languageReflective listening Reflective listening is a skill that is hard to master. • We bear witness to what the person learned. • We do not interrupt their story with suggestions or leading questions • Allow the story to flow from a person who is telling it without you getting in the way of the story being told
Reflective listeners are aware
As reflective listeners we need to
be aware that
1. People we work with are the
experts on themselves
2. They will tell you what has or
has not worked for them
3. They know what has helped
them move forward
4. They are aware of what it was
that triggered a setback.Authenticity
Authenticity requires
that we are …
• open
• approachable
• non judgemental
• genuine
• able to listenCultural sensitivity
• A person who is culturally sensitive is
aware that there could be differences
between their cultural lens and a person
who is homeless.
• A culturally sensitive person knows that
these differences could affect the way
they communicate with someone.
• people whom the shelters serve may
have a different way of knowing the
world due to being disenfranchised and
feeling powerless.Spirituality
Spirituality
Homeless people in an extreme shelter
may not be receptive to communication
on spiritual matters at that point in time
• this needs to be respected and
understood by service providers.
• service providers need to be mindful of
issues around spirituality and not
impose their beliefs on a person using
the site.Safety
Safety
1. Personal safety is
paramount.
2. If we are unable to come
to the aid of others if our
own safety is
compromised.Importance of personal safety
Importance
• If we are hurt or incapacitated and
cannot call for help then the rest of the
people and the site is unsafe
• Prevention is crucial to keeping
yourself safe.
• Avoiding confrontation in early stages
will cause the situation to escalate.
• Use common sense and call for help.Drug use by people who use the shelters
EWR as a program has adopted a harm
reduction approach
• there will be people who use
substances and will access the services
of an extreme shelter
• need to accept that drug use will not be
eradicated and will always be part of
the backdrop in the service provision.Personal space
• Personal space is the
area around a person
which they feel is an
extension of themselves.• Ranges from 1.5 to 3 feet and is used among friends and family members. It is like a bubble of space which we perceive as our own. • Any violations of personal space cause us to react based on our perceptions of threat
Challenging behaviour
Challenging behaviour
• any person’s behaviours
which places
themselves, and /or
other people at the site
itself at risk.Challenging behaviour
• Staff and volunteers need to
make that assessment of risk
in that moment each time.
• People who volunteer or
work at the EWR site need
to be aware of policy and
expectations of behaviour at
the site they are in.Challenging behaviour
• Challenging behaviour is
influenced by a combination
of interactions among the
individual, the environment,
and the other people in the
setting
• Combination is always
changing, and influencing a
person’s responses.Language use
be aware
• people using their
services may use
profane language.
• some may be so used to
swearing that they do so
with out knowing it.Language use
• Oral culture of homeless
uses the language that best
conveys their feelings.
• Swearing has been around
for a long time and is an
almost universal human
linguistic phenomenon in
shelter sites.People using the EWR sites
who swear do so in three
ways.
1. with you in conversations
2. as a method of stress
release/venting
3. at you because they are
defensive and acting outUniversal Blood Precautions
• It is not possible to tell if a
person may be infected with
HIV, hepatitis B, hepatitis
C, or any number of other
diseases.
• Follow Universal Blood
Precautions when in contact
with blood or body fluids.
http://www.healthlinkbc.ca/healthfiles/hfile29.stmBlood and Body Fluids
Blood and Body Fluids
1. always treat them as
potentially infectious.
2. clean up spills quickly
3. disinfect with household
bleachGloves
Gloves
Add gloves to your first aid kit so
you are prepared.
• use clean, disposable gloves when
handling any body fluids or cleaning
cuts, scrapes or wounds.
• wash hands after removing gloves,
• dispose of the gloves in a plastic
bag.Needle Stick Injuries
Needle Stick Injuries
1. Wash the area with warm soapy
water.
2. Do not squeeze the wound or
soak it in bleach.
3. Immediately go to the nearest
health unit or hospital
emergency department for care.Sharp Objects
Sharp Objects
Place needles and syringes in a
sealed puncture-proof metal or
plastic container with a lid.
• Never re-cap, bend or break
off used needles.
• Dispose of them according to
local bylaws.Personal Articles
Personal Articles
• Shared toothbrushes or razors
can transmit small amounts of
blood from one user to the next.
• Dispose of razors and personal
grooming items carefully.
• Handle bedding or clothing
soiled with body fluids
cautiously, and wash in hot
soapy water.When 911 should be called
1. Call 911 ambulance - when someone
is having a seizure
2. Call 911 ambulance - when someone
is having difficulty breathing or
having a medical emergency
3. Call 911 police - when there are fears
violence will erupt very soon and it is
not an idle threat
4. Call 911 police - if violence erupts
5. Call 911 fire dept - if there is a fireSigns of a possible medical emergency
Signs of a possible medical emergency – call 911 if these
signs are presenting
• sweating
• unable to rouse
• shallow or difficulty breathing
• paling of skin
• blue lips
• Seizure
• loss of consciousness
• vomitingRecovery position
Recovery Position
• prevents the casualty's tongue
from blocking their airway
• promotes drainage of fluids,
such as blood or vomit, from
their mouth
• keeps the casualty in a safe
position if they have to be left
aloneExtreme Site Fire Plans
Site Fire Plans
• all extreme weather sites must have
a written fire plan in place that can
be viewed by the Fire Department
• copy of the site fire plan is sent to
the EWR coordinator
• placed on file for that location.EWR Forms
1. How budgets are created
2. How bills are sent in to BC housing.
3. Need these for statistics
4. Only way to get paid
5. Need to be on time
6. Reasons for completing forms on time
and accurate.
.EWR Forms
EWR is seasonal
• only goes to March 31st
• expenses need to be reconciled
in that budget year ending for
BC Housing
• cannot go into the new year
coming up
• always causes a mad rush
before March 31stYou can also read
