IChoose The Patient's Choice - Elise Kohl-Grant, MBA - HIMSS
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La s Ve ga s
iChoose The Patient’s Choice
Elis e Kohl-Gra nt , MBA
Se s s ion# 155
Ve ne t ia n Sa n Polo 340 4,
We dne s da y Augus t 11, 20 21
1
DISCLAIMER: The views and opinions expressed in this presentation are solely those of the author/presenter and do not necessarily represent any policy or position of HIMSS.
Welcome
Elis e Kohl-Gra nt , MBA
Chie f Informa t ion Office r
Innova t ive Ma na ge me nt Solut ions [CBC a nd CBHS]
#HIMSS21 2
Conflict of Interest
Elise Kohl-Grant, MBA
Has no real or apparent conflicts of interest to report.
#HIMSS21 3
Age nda
• iChoose
• Mission and Vision
• Learning Objectives
• Market Research
• Survey Outcomes
• Covid-19 – Quick Shift
• Technologies Reaching Communities at Need
• Patient's voice
#HIMSS21 4
Analyze the impact of incorporating
1 market res earch s urrounding
cons umerization
Learning Evaluate the accessibility and feasibility of
Objectives 2 utilizing applications across the serious
mental illness (SMI) populations in Medicaid
Illus trate how to develop a methodical
3 approach to the s election and adoption of
technology applications
#HIMSS21 5
iChoose event
Your vote matters
#HIMSS21 6
80+ Community
Based Behavioral Health
Organizations
160 K Ne w York Me dica id
Pa t ie nt s
Homepage - IMSNY (imsnyhealth.com)
Coordinated Behavioral Health Services Independent Practice Association (cbhsinc.org)
#HIMSS21 7
CBC– Coordinated Behavioral Care (cbcare.org)
Big Data
Predictive Analytics
Prescriptive Analytics
End Us e r
Cus t ome r Business Intelligence
Artificial Intelligence
Natural Language Processing
Cons ume r
#HIMSS21 8
Market
Potential Market
Inefficiencies
Increased
Entrance
Spending
Medicaid Enrollment
2005 - 2020 COVID-19
ACA Expansion
Recession and Aftermath
Pre-Recession
#HIMSS21 9
2021 Q1
Reaches $7.2B
Digital VC Health Funding Trends
16
14
12 $2B
Telehealth
10
Billion
8
$912M
6 Mobile Health
Apps
4 $906M
Analytics
2
$661M
0 Clinical Decision
2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 Support
$559M
Wellness
#HIMSS21 10
Digital Health Reports and News - Mercom Capital GroupCustomer
Ea rly Ma rke t CHASM Ma ins t re a m Ma rke t Purchasing transaction
End User
Use of product
Consumer
Consumption of product
Difference Between Cus tomer a nd Cons umer (veda ntu.com) #HIMSS21 11
QuupaChasm.jpg (2000×1125) (quuppa.com)iChoose Event Outcomes
People's choice makes a difference in their care and their
engagement of technology applications
25% 25% 36% 42%
Increased motivation to Increased likelihood to Incre a s e d like lihood t o Incre a s e d like lihood
manage their own text their peers us e he a lt h-re la t e d a pps t o t e xt t he ir provide r
healthcare
Learning Objective #HIMSS21 12Survey
Access to Mobile Technologies across
NYC Medicaid Patients
Purpose: Colle ct informa t ion a b out pa rt icip a nt s ’ us e of
t e chnology, a nd how t e chnology ma y he lp e nga ge t he m in
b e ha viora l he a lt h t re a t me nt
429 Me dica id Pa t ie nt s
76 Provide rs
Home - Samaritan Village
7 Focus groups #HIMSS21 13
Bronx Partners for Healthy Communities (bronxphc.org)
The Jewish Board | Health and Human Services for all New YorkersAccess Internet
72% multiple times a day
71% 68%
Look up
Acce s s int e rne t health information
t hrough a s ma rt
phone
58% Use health Apps
Learning Objective Survey: Access to Mobile Technologies #HIMSS21 14
across NYC Medicaid PatientsBH Ne t work
Innova t ion HUB
Strength in Numbers
Advoca t e
Lowe r Cos t s
Pilot Te chnologie s
Le ve ra ge Re s ource s
Ce nt ra lize a nd St a nda rdize
Pilot Progra m Int e rve nt ions
IMSNY Wins Na tCon's firs t a nnua l Sha rk Ta nk!! - IMSNY (ims nyhea lth.com) Bringing Together Da ta to Improve Hea lth Outcomes - Beha viora l Hea lth News #HIMSS21 15
Behavioral-Health-Emerging-Technologies -White-Paper-September-2019-1.pdf (cbcare.org) A Network Approa ch for Socia l Determina nts of Hea lth (BHN) - IMSNY (ims nyhea lth.com)Patient
Provider
86% 73% 73%
97% 88%
Survey Appoint me nt Re minde rs Me dica t ion Informa t ion Te xt Me s s a ge s
Question
Which do you
think will be
helpful to 67% 57%
use? 87%
89%
Appoint me nt Sche duling Educa t iona l Informa t ion Mindfulne s s Apps
Survey: Acces s to Mobile Technologie s
#HIMSS21 16
a cros s NYC Medica id Pa tientsBa ck t o t he Ba s ics Appointment
Reminders
Updated Live
Information Scheduling
Text Medication
Messages Information
#HIMSS21 17Ba rrie rs t o Ca re
46% 31% 27% 18%
La ck of La ck of Dis t a nce Difficult y ge t t ing off
Tra ns port a t ion Mot iva t ion or re a dine s s from work or s chool
Survey: Access to Mobile Technologies #HIMSS21 18
across NYC Medicaid PatientsThe Epicenter
New York City
COVID-19
#HIMSS21 19Re a ching Pe ople Whe re The y a re
Support ing Communit ie s t ha t Ne e d us t he Mos t
% Tested Positive % Confirmed deaths % over 65 % of nonwhite % of Publicly insured
for COVID 19 due to COVID [Medicaid, Medicare, VA]
NYC 5 boroughs broken out in zip codes
#HIMSS21 20
The darker the shade = higher the percentageEva lua t e d Te le he a lt h Solut ions
Ne got ia t e d Te le he a lt h Dis count s for 80 + Orga niza t ions
Dis t ribut e d ove r 70 0 Te le he a lt h Licens e s
Current Telehealth Expansion in the Behavioral Health Sector (BHN) - IMSNY (imsnyhealth.com)
#HIMSS21 21
“The Future of Telemental Health Is Now” —CBC’s Position Paper (September 2020) – CBC (cbcare.org)Quick Response
PASSMethod Quick Evaluation
Price A cce s s ibilit y Sys t e m Se curit y
Funct iona lit y
•Fe e •Us e r int e rfa ce •Product fe a t ure s •Complia nce
•Imple me nt a t ion •Provide r us a bilit y •Cus t omiza ble •Us e r a cce s s
•Time commit me nt •Clie nt a cce s s ibilit y •Re port ing •Admin a cce s s
•Re s ource cos t •Workflow int e gra t ion •Ba s ic vs upgra de
•Addit iona l cos t s •Acce s s •Ava ila ble
e nha nce me nt s
Can we afford it? Is it easy to use? Available features? Secure for providers?
Associated fees? Fits into workflows? Is it customizable? Protect patients' safety?
How long is the set up? Impact data plans? Realtime reports? Hierarchy build?
Ongoing costs? How do patients access it? Out of box solution? Password retrieval?
Learning Objective #HIMSS21 22Analyze the impact of
1 incorporating market research
surrounding consumerization
Evaluate the acces s ibility and
2 feas ibility of utilizing applications
acros s the s erious mental illnes s
(SMI) populations in Medicaid
Illus trate how to develop a
3 methodical approach to the
s election and adoption of
technology applications
#HIMSS21 23Quotes “It’s a
lifeline
“[Telehea lth] ha s
provided a grea t
to me”
~ Lorrie
experience. I don’t
Rothstein ha ve to go directly to
my a ppointments a nd
“Technology ha s helped me
“ ca n s ta y home where
I’m comforta ble.”
s ta y in conta ct with fa mily
"It’s Very comfortable... it ~Fra ncois H
& friends through video
makes me feel…like home.
cha t a nd zoom. I love the
I’m alone but I feel
[virtua l] huddles beca us e it
puts me in a good mood for everybody else's energy
the da y. I'm a ttending a n mentally"
online cla s s to obta in my ~ Wayne Smith
degree by Ma y 20 21” “Gives me
something to look
~Da nie lle W
forward to every
day.”
~ Be nja min Ros e nb e rg #HIMSS21 24Questions
#HIMSS21 25Elis e Kohl-Gra nt
Chie f Informa t ion Office r
IMSNY (CBC a nd CBHS)
Thank You
iChoose The Patient’s e gra nt @ims nyhe a lt h.com
Choice
Linke dIn: www.linke din.com/ in/ e lis e -
kohl-gra nt /
Twit t e r: Ekg10 29
(917) 342-1310
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