Public service innovation network - Our Public ...

public
service
innovation
network

introduction
Breda O’Brien
Public Service Innovation Projects Lead
Department of Public Expenditure and Reform

innovation
network 2020

8 events
Cork, Athlone, Wexford,

Galway & Dublin

innovation
week 2020
    19 –   23 rd   October

innovation
fund 2020
www.ops2020.gov.ie/funding

Deadline:

12 noon

26th February

Projects should:
 Create value for the citizen or public service
  organisation;

 generate efficiencies;

 adopt a user-centric approach to service
  delivery;

 exploit new and emerging technologies, tools
  and methodologies;

 adopt a digital-first agenda and propose
  digitalising a service or function;
 Feature collaboration or new partnerships;

Projects should:
 have the potential to transfer/scale across
  other parts of the public service;

 include a better use of insights, data or
  evidence;

 invite experimentation, testing and iteration;

 adopt different approaches to creating policy
  and services;

 will help drive learning and encourage change
  across the public service.

What’s new for 2020?

• Revised shorter application form

• Online application Form

• Video to tell your story (Optional)

• Revised criteria

2020 Fund Criteria:
1.   Value, outcomes and user impact (30 marks)
2.   Novelty (20 marks)
3.   Transferability, Scalability and learning (15 marks)
4.   Collaboration with other organisations (15 marks)
5.   Evidence-base for application (10 marks)
6.   Procurement plan and contribution of the recipient organisation
      (10 marks)

Please email questions to:

 innovation@per.gov.ie

opening
remarks
Robert Watt, Secretary General
Department of Public Expenditure and Reform

innovation
showcase
Moderated by Dr. Lucy Fallon-Byrne
Head of Reform, Department of Public Expenditure and
Reform

irish defence
forces
Lieutenant Commander Stuart Armstrong

Defence Force
 Innovation

MORIGEN
Military Operations Rapid Instructive Gaming ENvironment

Thank You

st. columcille’s
hospital
Niamh Van den Bergh

DPER
Innovation Grant 2019

     Niamh Van den Bergh

Occupational Therapist Manager

    St. Columcille’s Hospital

the teaching
council
Tomás Ó Ruairc

Prezzi slides

maynooth
university &
mountjoy prison
Grace Edge & Governor Donnacha Walsh

Inside Out:
Breaking Down Barriers
between Custody &
College
Grace Edge, Maynooth University Access
Programme Manager

Donnacha Walsh, Governor, Mountjoy Prison
Progression Unit

Two Key Challenges
• Mountjoy:
   • Low levels of
     educational
     attainment of
     prisoners & former
     prisoners
     (recidivism)

• Maynooth:
   • Lack of diversity in
     student population

Maynooth
 University &
Mountjoy Prison

  Ireland’s first
Prison-University
   Partnership

Our Objectives

1. Facilitate access to education opportunities in
   Maynooth University for prisoners and former
   prisoners from the Mountjoy Prison Campus
2. Develop a range of education pathways from
   basic course and life skills provision through to
   undergraduate and postgraduate level study
3. Build a reciprocal learning partnership between
   the prison and the university which includes
   engagement, research, teaching, CPD
4. Evaluate and share the learning from this
   partnership with other education and prison
   institutions and more widely in society.

Activities Jan-May
1. Partnership Steering
   Group
2. Empathy Project with
   Gaisce
3. University Lecture Series
4. Student Support Officer
5. Partnership Impact Report

panel
discussion
Moderated by Dr. Lucy Fallon-Byrne
Head of Reform, Department of Public Expenditure and
Reform

imagine the
public service
of the future
EY Breakout Session

innovation
showcase
Moderated by Laura Mahoney
Head of Public Service Reform PMO
Department of Public Expenditure and Reform

climate action
regional office
Liam Scott
Mayo County Council

3 April 2019

CARO Weather Impacts
Data Collection and
Reporting Solution

Climate Action Regional Offices

•    January    2018,      DCCAE      announced      the
     establishment of LA Climate Action Regional Offices
       • Atlantic Seaboard North
       • Atlantic Seaboard South
       • Eastern & Midlands
       • Dublin Metropolitan

•    Grouping based upon shared climate change risks.
       • Storm & Coastal Flooding
       • Fluvial Flooding
       • City & Urban Risks

                                                           36

CARO Roles & Objectives
•   Provide expertise and capacity at local/regional level to contribute effectively
    to the national transition to a low carbon and climate resilient economy.
•   Ensure efficient use of resources in risk assessment, option assessment and
    adaptation strategy and action development.
•   Enable a more co-ordinated approach for how Local Government liaises
    centrally with relevant Government Departments/Regional
    Assemblies/Agencies on climate related matters and with sectors in the
    preparation of Sectoral Adaptation Strategies under the NAF.
•   Centres of Expertise with Academic Partnerships
•   Develop common public education and awareness initiatives.
•   Contribute to the National Dialogue on Climate Action on a local and regional
    basis

                                                                                       37

Projected Climate Change for Ireland

                                       38

Climate Adaptation and Mitigation

•   Adaptation means anticipating the adverse effects of
    climate change and taking appropriate action to prevent or
    minimise the damage that it causes.

•   Mitigation is the process of reducing carbon pollution and
    greenhouse gas emissions to limit the extent to which our
    climate changes in the future.

                                                                 39

Climate Adaptation Strategies
•   Under the National Adaptation Framework all
    LA’s, seven Government Departments (or
    Agencies,      where      appropriate)     with
    responsibility for twelve priority sectors were
    required to prepare climate adaptation plans
•   Sectoral and Local Authority plans were
    submitted to Government for approval by 30
    September 2019
•   Experience of developing Climate Adaptation
    Strategies in LA’s highlighted the lack of data
    of how past weather events impacted LA’s

                                                      40

Weather Impacts

                  41

Innovation Fund Proposal

• Mobile data collection App for Local Authority staff to record
  the impacts of weather events. App runs on mobile devices,
  primarily mobile phones and is cross platform.
• Online Map Viewer and Data Dashboard with spatial
  analysis and reporting functionality to assist climate
  adaptation planning
• Location is a key element of the system

                                                               42

Collaborative elements
• Working Group formed with representation from CAROs, Local Authorities
  and Climate Ireland to inform specification and implementation of the
  system

                                                                           43

Draft Data Schema

                    44

Output: App with Mobile Data Collection
Form
• LA staff to log weather impacts by category of event and
  what was impacted e.g. High Rainfall, surface water
  flooding, infrastructure, roads

• Form can also be accessed via Mobile App, Desktop PC or
  within browser on mobile device. Optional offline logging
  facilitated whereby users log data and upload at a later
  time.

• Location is logged by device GPS or by user plotting
  location on an on-screen map
                                                              Draft layout

• Photos captured
                                                                             45

Output: App with Mobile Data Collection Form - Screenshots

                                                   Draft layouts

                                                                   46

Output: Map Viewer
•   View
•   Filter
•   Reports
•   Spatial
    Analysis
•   Export Data

                                       Draft layout

                                       47

Output: Data Dashboard

Draft layout                            48

System Rollout
• Final design changes being implemented – to be completed
  in next two weeks
• Launch of full trial in Mayo County Council by mid-February
• Initial trail will be with LA staff but functionality is there for
  public participation also
• Scalability – the system components have been specially
  designed with saleability in mind. The system can be
  replicated in individual LA’s, on a reginal basis or as a
  national system for all LA’s

                                                                   49

Experience of the Innovation Fund
• Application Form

• Queries

• Funding draw-down

• Timeline

                                    50

3 April 2019

CARO Weather Impacts
Data Collection and
Reporting Solution

an garda
síochána
Superintendent Sé McCormack & Rory Callaghan

Your Ideas – Innovation
in An Garda Síochána
                 A Policing Service for the Future

Your Ideas Communications
                       Consultative Group

A consultative group comprised of 24 Garda members and staff of
all ranks and grades from across the country was responsible for
fine tuning the ‘Call for Ideas’ and championing it at local level.

Hackathon

Hackathon Challenges

1. Increase employee engagement

2. Improve employee wellness and welfare

3. Reduce bureaucracy and administrative burdens

4. Raise the status of the regular / core unit and
   value it more

5. Increase Garda visibility within the community

Winning Hackathon Teams

•   An Garda Síochána held its first ever hackathon in the DCU
    Ryan Academy in September.

•   100 Garda Members and Staff were introduced to design
    thinking and worked in teams to apply their learning to
    develop solutions to problems facing the organisation.

•   Two winning teams were selected focusing on improving
    employee wellness and raising the status of the
    regular/core unit.

Winning Hackathon Team
         Team 9
Team 9 developed a mental health and wellbeing strategy called
KOPS (Keeping Our People Safe)

        Winning Hackathon Team
        Team 10
The team set its goal of raising the status of the regular and
lifting its value by rebranding/repositioning the regular unit as
the Incident Response Unit (IRT)

Showcase

Winning Ideas - Categories

1. Equipment for the frontline   4. Upskilling

2. Engaging with communities     5. Exploring new
                                    technologies
3. Improved efficiencies

Winning Ideas
         1. Equipment for the frontline

• Metal detection wands

• Kit bags for vehicles
• Serious incident pop-up
  screen

Winning Ideas
         2. Engaging with communities

• Increasing Garda visibility
  in communities through
  bicycle patrols

• Operation Paistí road
  safety awareness
  campaign
   • Foreign language
     community policing
     clinics

Winning Ideas
         3. Improved efficiencies

• Default double-sided
  printing

• Firearms application
  renewal reminders

• Online payslips for Garda
  Members

Winning Ideas
         4. Upskilling

• Skills shared during pre-tour briefings

         Winning Ideas
         5. Exploring new technologies

• Viper virtual identification parade system

• Expanding the use of drones

Slido Feedback
In one or two words, what does innovation mean to you
(71 respondents)

Slido Feedback
Does a hackathon seem like a good way to solve
problems (99 respondents)

Thank You

the courts
service
Emer Darcy

Child Distraction Spaces.
           Small change. Big Difference

Emer Darcy and bear
Courts Service
January 2020

Dublin District Court Family Law Office

• Deal with impact of relationship breakdown – guardianship, access,
  maintenance, domestic abuse orders.

• Tensions can be high. 4 Gardaí on duty daily.

• Generally self-represented litigants. No customer representatives for
  consultation.

• Building not fit for purpose. Gargoyles and Temple Bar…..

Dublin District Court Family Law Office

Dolphin House

Concepts being introduced

As part of a project about mediation

• Innovation – can we do things differently?

• Collaborate – who can we talk to?

• Citizen centric focus – let’s ask the parents

Imperfect is ok. Try. Test. Adapt. Retry.

Pro-active
Know  whatfront-line
             you havestaff…….
                       to do
• “Could we do something about the building?”

• What do court users need/want? Don’t know.

• Let’s ask NGOs to walk through the building and tell us customer
  experience.

• Decision in collaboration with NGOs: focus on doing something to
  distract children

Experiential learning……..

Dolphin House
Child
Distraction
Space

Before

Ideas considered

• Bartered expertise – court knowledge for early years.

• Ideas included public fund for murals, positive parenting phrases on the
  wall, blackboard and chalk, toys. All considered, discussed with others.
  Rejected for various reasons.

• Staff chose to research options. Trial solution for €200 developed.

Dolphin House
Child Distraction
Space

After:

Cost €180 - €160 for
pack of 3 boards
sourced from an Irish
not for profit company,
suitable for children
with sensory needs
also. €20 decals also
ordered through an
Irish company.

Know what Impact
          you have to do

 • Parent can let toddlers out of buggies – safe place to stand

 • Children play together away from the stairs/main door

 • Parent can listen to staff while child distracted

 • Immediate reduction in noise levels. Staff feel this has reduced general feeling
   of tension in the office (4 Gardaí on duty daily)

Publicwhat
Know    Service Innovation
              you  have toFund
                           do
  • “They’ll never give us money for bears……”

  • OMG!!€10k (yay!) – we shared our menagerie with DEASP, INIS, Legal Aid
    Board and Court offices. 40+ public spaces.

  • Business and IdeasLab worked together
     • on writing application
     • to deliver scaled up project
     • to create temporary nature reserve

  • Helped recognise front-line staff

Challenges
Know what you have to do

 • “I’m not having a playground in my office”
    • Grand so. Sure this is all voluntary. DEASP, Legal Aid Board will be only delighted to get
      more material. What’s that? Oh Ok, of course we’ll add you to the list.

 • Financial procedures – if you build it they will come.
    • Bit tricky. But we figured it out.
    • Don’t let the finance bit stop you applying – accountants don’t turn down an offer of
      money……
    • Build relationships with possible suppliers

Key learning
                            GO FOR IT!!

               Bossy Emer
                            Ask front-line staff for ideas. Allow
                            them to be involved.

                            Fun, inspiring, energising.

                            You can hear directly from our staff
                            on Courts Service of Ireland
                            YouTube channel (2019 videos)

Contact us:   cpo@courts.ie

Follow us:    @CourtServiceIE

dept. business,
enterprise and
innovation
Pat Phelan

panel
discussion
Moderated by Laura Mahoney
Head of Public Service Reform PMO
Department of Public Expenditure and Reform

frank o’dea
Chief Innovation Officer for EY Ireland

questions?
innovation@per.gov.ie
www.OPS2020.gov.ie/funding