RESIDENT HANDBOOK - La Trobe University

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RESIDENT HANDBOOK - La Trobe University
ACCOMMODATION SERVICES

   RESIDENT HANDBOOK
RESIDENT HANDBOOK - La Trobe University
TABLE OF CONTENTS
    Accommodation Services 				      3
    Front of House 						            4
      Lock Outs
       Paying Rent
       Mail							                   5
       Guest Registration					       5
    Residential Education					6
       Merchandise
       Textbook Borrowing Scheme
       Resource Borrowing Scheme
       Food Pantry
    Facilities 						8
       Door Battery Issues
       Maintenance Request
       Emergency Requests
       Smoke Alarms
    Housekeeping 						              9
       Laundry Locations					        10
    Rules of Residence 					         11
    Security 						                  12
    Check In 						                  14
    Check Out 						                 15
       Web Departure Form
    University Life 						           16
       Course Help
       La Trobe Student Union
       Clubs and Societies
       Food on Campus					           17
    Yearly Events						              18
       Outbound
       Ignite
    Study Tips 						                20
       LMS and Allocate +
       Lost on Campus
       Library
       Printing
       Study Help
       Academic Integrity
       Exams
    Staying Healthy On Campus 				22
       Physical Fitness
       Mental Health 					           23
       Sexual Health 					           24
    Managing Finances
       Budget Tips
                                          ACCOMMODATION
       Financial Counselling
       Student Discounts
                                                SERVICES
    Nearby Services 					            25
       Doctor/GP
                                          Here at Accommodation Services we can               Social Media
                                          assist with any queries you may have about the      Facebook: Living at La Trobe
       Hospitial
       Pharmacies 						                  accommodation, the campus or things in the          Instagram: livingatlatrobe
       Shopping Complex 					             local area. We are here to offer you advice and
       Banks						                        support. Our office is available for you to pay     Location: Menzies College
       Counselling 						                 your rent, request a room change, or just to have   Office hours: 9am-5pm, 7 days
       Speak Up La Trobe 					            a chat. We also have fish and a pet Lizard that     p: (03) 9479 1071
       Post Office 						                 love attention from the residents!                  e: living@latrobe.edu.au
    Transport 						26
       Parking
       Public Transport
    Campus Map 		           				     27
2   Important Contact Numbers 				   29                                                                                       3
RESIDENT HANDBOOK - La Trobe University
Mail
    FRONT OF HOUSE                                                                    If you receive letters in the mail we will deliver it
                                                                                      to your residence where it will be placed in the                        Name
    Lock outs                                                                         pigeon holes and sorted under last name.                               College
    Who to contact: Accommodation Services                                            Please note it is preferred you set up a free Parcel          Accommodation Services
    During office hours: Come down to                                                 Locker with Australia Post if you will be receiving               1 Kingsbury Drive
    Accommodation Services and we will make you a                                     large packages/parcels.                                          La Trobe University
    temporary pass to get back into your room.                                        However, if parcels are delivered to the office, we             Bundoora VIC 3086
    If you are unable to come to the office to collect                                will email you for collection.
    the pass, call reception and if available we will                                 Packages that are left uncollected after 2 weeks of
    come to you.                                                                      arrival will be returned to sender.
    After hours: Call our Night Manager on                                                                                                                  Pigeon Hole Locations
    0418 541 953.                                                                                                                                                  Barnes Way
                                                                                                                                                                    Waterdale
    The first time you get locked out it is free, each
    time after incurrs a fee.                                                                                                                               Location: inside shared
    If you have lost your wristband or card, let the                                                                                                        laundry room
    office know and we can replace it for you. Each
    lost item incurrs a replacement fee and will be                                                                                                         Mail is sorted under
    charged to your accommodation account.                                                                                                                  apartment number
    Broken wristbands can be returned to
    Accommodation Services and replaced free of
    charge, with select sizes available for
    exchange (S,M,L).                                                                                                                                           University Lodge

    Paying Rent                                                                                                                                             University Lodge
    In office: Pay using EFTPOS. We accept Visa,                                                                                                            Location: Building A
    Mastercad and American Express as methods of                                                                                                            entrance
    payment.

    Over the phone: Our reception staff are happy to                                                                                                           Glenn, Menzies and
    take a payment over the phone with the                                                                                                                     Chisholm Colleges
    above payment methods. A receipt for
                                                                                                                                                            Glenn Location:
    your transaction can be emailed to you
                                                                                                                                                            inside common room
    upon request.
                                                                                                                                                            Menzies Location:
                                                                                                                                                            inside common room
    StarRez Portal: Log into your online
                                                                                                                                                            Chisholm Location:
    portal and make a payment under the ‘Accounts’
                                                                                                                                                            beside the stairs in
    Tab. The amount owing will automatically be
                                                                                                                                                            common room
    visable, however if you need to make partial
    payments, tick ‘manual break-up’ to type in your
    preffered amount and continue through to your
    Shopping Cart.

    Direct Deposit: Please use the below details for
    bank transfer, and call Accommodation Services
    prior to transferring to obtain your unique StarRez
    ID.                                                                               Guest Registration
                                                                                      All overnight guests must be registered with Accommodation Services. Registration forms are
                                         Account name: Menzies College                located in the office and needs to be submitted at least 24 hours prior to your guest’s arrival.
                                              Bank name: Westpac                      Overnight mattresses can be placed in your room if required.
                                    BSB: 033-111 Account number: 127355               Guests can stay for a maximum of 10 nights over the course of the residential contract, and for
                            Reference number: e.g. 123456SMITH (your StarRez ID and
                                                                                      no more than 2 nights at a time.
                                            your surname is required)
                                                                                      Guests are not permitted to stay during ResFest, SWOTVAC and exam periods.
                                   Swift Code (INTERNATIONAL): WPAC AU2S
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RESIDENT HANDBOOK - La Trobe University
RESIDENTIAL
           EDUCATION
    The Residential Education team work with our student leaders
    to provide support for all of our residents. The Coordinators
    for each portfolio (Social, Health and Wellbeing, Academic,
    After Hours) are located in the Accommodation Services
    office and have an open door policy for all residents to come
    have a chat, introduce themselves, or seek guidance.

    Merchandise
    We have a large range of merchandise that is available to buy
    for each of our residential locations. If you want to buy, try
    on or just have a look at what we offer – Accommodation
    Services is the place to go.

    Textbook Borrowing Scheme
    We understand that buying textbooks is quite expensive
    which is why we have a Textbook Borrowing Scheme. This
    scheme allows you, and two friends, to borrow textbooks for
    a semester at a time.
    If we do not have the book you are after you can still submit
    your form and our Academic Coordinator will consider your
    purchase request.

    Resource Borrowing Scheme
    Additional to our textbooks, we also have other resources for
    you to borrow including DVD’s, board games, books, as well
    as PlayStation, Xbox and Wii games. Feel free to come down
    to the office and have a look at what’s on offer.

    Food Pantry
    Accommodation Services understand the potential financial
    strain that comes with moving away from home. To assist our
    residents we have a free and anonymous food pantry that you
    are welcome to utilise. Come into the office and our staff will
    point you in the right direction!

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RESIDENT HANDBOOK - La Trobe University
FACILITIES                                     HOUSEKEEPING
    Door Battery Flashes                           Each resident is responsible for cleaning up after themselves. If you are using
    Orange: Problem with the card/wristband.       any of the communal areas you need to ensure you are keeping them clean and
    Come to the office and we will fix it.         tidy once you leave. Accommodation Services strives to ensure all residents
    Flashing Green & Red: Battery is starting to   continue to live in a clean environment and your assistance in this area is
    go flat.                                       paramount.
    Put in a maintenance request and someone
                                                   Chisholm, Glenn, Menzies and University Lodge have cleaners attend your
    will come and charge it the next day.
                                                   room once a week who will empty your rubbish bin and vacuum the floor. You
    No flash: Flat battery.
                                                   are able to put up a ‘No Cleaning’ sign if you would not like your room cleaned.
    Call Accommodation Services and we will
                                                   Not applicable for 2 consecutive weeks.
    send someone to replace it.
                                                   The cleaners also clean the
    How to log your request: on your StarPortal    kitchens and bathrooms everyday
    account under the ‘Maintenance’ tab. There     however residents are still required
    are drop down boxes with different             to do their own dishes and clean up
    categories. If your request does not fit       any mess that they have made in
    directly under one of the categories, add      these areas.
    as much detail in your description of the      Once a week Accommodation
    issue as possible. Depending on the type of    Services Facilities staff will
    request, the time frame for completion can     confiscate any dirty dishes left out
    vary, however the maintenance team aim to      in the kitchens, so make sure you
    complete jobs as fast as they can. You can     are cleaning and putting your
    check the progress of your request on the      dishes away after each use.
    StarPortal where it will have the status of    It is a good idea to label containers
    the job.                                       or food products that you will be
                                                   putting in the communal fridges
    Emergency Requests: call Accommodation         and freezers, in the aim to prevent
    Services and we will instruct our              your food being taken.
    Maintenance Department to attend to the
    issue at their earliest convenience.           Barnes Way and Waterdale
                                                   Apartments are self contained. This
    Smoke Alarms                                   means it is the responsibility of the
    Smoke alarms are fitted into every room,       tenants to keep their apartment
    hallway and kitchen throughout our             clean and tidy as if they were living
    residential buildings.                         in a private rental property. This
                                                   includes vacuuming carpet,
    Triggers: spray deoderant, candles, hair       mopping tiles, wiping down
    straighteners, spray tan and excessive         benches & sinks, cleaning
    steam from food.                               microwaves, cleaning out fridges,
    If the smoke alarm goes off in your room       cleaning stove tops and ovens,
    or you were the one that triggered it in a     cleaning range hood filters and
    common area, you will be charged a fine of     cleaning bathrooms/toilets.
    up to $6000.                                   Inspections will occur throughout
    When a smoke alarm is set off, the fire        the contract period to ensure each
    brigade will attend and secure the area. If    apartment maintains at an
    you hear the fire alarm please evacuate the    acceptable standard of
    building and move to the designated            housekeeping. It is
    emergency evacuation area.                     recommended to set up a cleaning
                                                   roster to ensure these tasks are
                                                   completed on a regular basis by all
                                                   members of the apartment to avoid
                                                   cleaning charges following
                                                   inspections. Vacuums and mops
                                                   can be hired from reception if you
8                                                  don’t have your own.                                                               9
RESIDENT HANDBOOK - La Trobe University
RULES OF RESIDENCE
                                                                             We have Rules of Residence in place to make
                                                                             sure everyone has a safe, enjoyable time
                                                                             Living at La Trobe.

                                                                             We recommend all residents read through the
                                                                             rules and make themselves aware of the
                                                                             standard of living we expect from all our
                                                                             residents. If rules are broken, there will be
                                                                             consequences for the actions taken which
                                                                             may include contract termination.

                                                                             Our Rules of Residence can be found on the
                                                                             La Trobe University website by searching
                                                                             ‘Rules of Residence’.

     Laundry Room Locations

       Glenn, Menzies and                                   Barnes Way
                                 University Lodge
       Chisholm Colleges                                     Waterdale

     Glenn Location: Each     University Lodge         Location: Near the
     floor                    Location: Common         Barnes Way Car Park
     Glenn East: Level 2      Room behind Building B

     Menzies Location:
     Next to the Recreation
     Room

     Chisholm Location:
     Inside the Common
     Room & Tower 5 Level 1

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RESIDENT HANDBOOK - La Trobe University
SECURITY

         La Trobe University Secuirty: (03) 9479 2222
              Emergency Services Australia: 000

     Accommodation Officer (Night Manager): 0418 541 953
     After Hours Coordinator: 0438 145 321

     When the office is closed we have an Accommodation Officer working to ensure we always
     have someone here to assist our residents.

     Our After Hours Coordinator is also here to look after the Residential Education
     portfolio outside of business hours. They assist with after hours events and are available for
     residents who may require help with health and wellbeing related concerns.

     As per the Rules of Residence, Accommodation Services advises that all residents abide by
     the following rules to ensure a safe living environment.

     •     Lock your door when you are leaving your room. Accommodation Services are not
           responsible if your belongings are taken.

     •     Do not prop open interior/exterior doors or tamper with doors in any way. Doors
           automatically close for fire safety and security purposes. Fines and charges will apply.

     •     Do not let anyone you don’t know ‘trail’ you into the building.

     •     Do not lend your residential card/wristband to a third party. This is a breach of the
           Rules of Residence.

     •     Avoid walking alone at night. Walk in a group or use the escort service provided by
           La Trobe University Security.

     •     Put all relevant emergency/security phone numbers in your phone. These can be
           found on page 29 of the handbook.

     •     Make sure you lock your car and wind your windows up when leaving your car in the
           car park.

     •     Let people know your whereabouts when going somewhere by yourself.

     Student Leaders
     Your student leaders are trained in first aid and mental health first aid. If you or someone you
     know is having any challenges regarding mental health or general first aid, seek assistance
     from your student leaders. Your leaders are also able to direct you to alternative services if you
     do not feel comfortable discussing your challenges with them.

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RESIDENT HANDBOOK - La Trobe University
CHECK OUT
                                                  Web Departure Form
                                                  Before vacating your residence it is essential that you complete a Web Departure Form (WDF)
                                                  which can be found on your StarPortal. This provides us with important feedback and
                                                  information regarding your time on residence as well as your desired check out day.
                                                  Residents vacating on the contract end date are still required to complete the WDF.

                                                  Check out Procedure
                                                  Once you have completed your WDF you will need to come down to the office and get your keys
                                                  recoded to your new departure date. When checking out you will need to return your card and
                                                  wristband to the front office ensuring that you have paid all your fees and haven’t left anything in
                                                  your room.

                                                  Common Questions
                                                  When does my contract end?
     CHECK IN                                     Every resident is on a fixed term contract, if you are unsure of your departure date contact
                                                  Accommodation Services for confirmation.
     Prior to Check In
     Ensure you have completed the                What time is check out?
     Alcocups and Consent Matters modules.        10am on the day your contract ends. Failure to depart by 10am will see you charged for another
     You will be prompted to complete and         day of rent. If you require a late check out please contact Accommodation Services prior to
     pass the Alcocups module as part of          receive confirmation.
     your online acceptance. Instructions on
     how to complete the Consent Matters          What if I want to leave before the end of my contract?
     module was emailed to you along with         If you are planning on departing before the end of your residential contract, you will be required to
     your offer of accommodation. If you          complete your Web Departure Form to begin the mandatory notice period required for
     are yet to complete these modules,           cancellation.
     please do so as soon as possible.            Cancellation fees will also apply. Please refer to the Rules of Residence document or inquire with
     Please contact Accommodation Services        reception staff for terms and conditions.
     if you are having any issues with
     completion.                                  What happens if I have lost my card or wristband?
                                                  There is a fee for each item not returned to Accommodation Services upon check out. You will
     Check In Day                                 be charged on the day of check out and will be required to pay on the spot to avoid a university
     Emails will be sent prior to your check in   sanction.
     date with instructions about where you
     can collect your keys. Student Leaders       What if I have debt remaining on my account?
     will then show you to your room and          You will be required to pay all debt before you check out of your accommodation. If you are
     make sure you are comfortable before         unable to do so, you will be required to organise a meeting with our finance department to
     leaving you to unpack and set up your        organise a payment plan schedule.
     belongings!
                                                  If you fail to clear your debt after check out your account will be sanctioned, restricting your
     Familiarity with Student Leaders             access to student services. This means you will be unable to enrol in classes or access your
     Student Leaders are here to help you and     university results. Sanctions will not be removed until all debt is cleared. Outstanding debt is then
     make your time on campus the best it         passed onto a debt collector for follow up.
     can be!
     Each floor/tower/building will have          What time can I check into my accommodation?
     minimum 1 Student Leader, make sure          If you are checking in on the first day of the fixed term contract like we recommend, you are able
     you introduce yourself and familiarise       to check in anytime after 9am. If you are checking in after the contract start day, check in is a
     yourself with the location of their room     strict 2pm.
     in case you require their assistance.

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RESIDENT HANDBOOK - La Trobe University
UNIVERSITY LIFE
     Course/Subject Help
     If you require assisance with your enrolment, HECs,
     fee payments or help with your study, ASK La Trobe
     is the place to go. They are located in the library
     foyer and will answer any questions you may have
     regarding the university.

     LTSU
     The La Trobe Student Union is a group of
     representatives from the student body who run
     events for students and provide discounts to stores
     if you become a member. They also offer different
     services including help with academic misconduct,
     financial counselling and LTU scholarships. They
     work on improving student experiences and
     education while at university. For information on
     becoming a member and the costs, head to their
     website – www.latrobesu.org.au

     Clubs and Societies
     At the start of each semester the University runs
     days where all of the sporting clubs and societies
     set up stalls on Simpsons Lawn where you can ask
     questions, get free samples of different products/
     baked goods, and sign up!

                                                           Food on Campus
                                                           There are many different cafes on campus that all have their own specials
                                                           and unique options. Some of the Cafes in the Agora are Grafalis, Bachelor of
                                                           Coffee, Writers Block, House of Cards and Caffeine.

                                                           All of the cafes listed above offer delicious food but additional to those there
                                                           are Charlies Kebabs, Subway, Mamak Rice and Noodle, Grain Express, Café
                                                           Spice, Fuel Juice Bar, Café Veloci, Nuts About Tella and the Eagle Bar.

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RESIDENT HANDBOOK - La Trobe University
ACCOMMODATION SERVICES
           YEARLY EVENTS
 Each year there are many different events
 organised by Accommodation Services.
 Each college has 2 alcohol permitted and
 2 alcohol free events as well as a college
 ball. These events are a great way to get
 involved and meet the people you live
 with.
 The Residential Education team are here
 to make your time the best it can be by
 putting on events that residents with
 different interests and hobbies will enjoy!

 Outbound
 This involves seeing iconic landmarks
 and exploring the ‘sights and sounds’ of
 Australia. Previously, Outbound has taken
 people swimming with dolphins, white
 water rafting, to Uluru – experience the
 outback, and New Zealand. The program
 is getting bigger and better every year and
 allows residents to do incredible things at
 a heavily discounted price. These events
 will be advertised through the
 Accommodaiton Services facebook page
 so be sure to turn your notifications on!

 Ignite
 Ignite focuses on Arts, Music and Cultural
 events. It has seen residents attend
 theatre performances such as Mumma
 Mia! and Harry Potter & The Cursed Child.
 On top of performances, it has also
 allowed students to see exhibitions like
 the Terracotta Warriors at the National
 Gallery of Victoria.

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STUDY TIPS
     LMS & Allocate +
     If you are needing help with LMS or choosing your timetable via Allocate +, your academic
     mentors and Student Leaders will be able to help, however if they are busy the team at ASK La
     Trobe can assist you.

     Lost on Campus
     The campus here in Bundoora is the largest university campus in the southern hemisphere so we
     recommend downloading the ‘Lost on Campus’ mobile app. It has all the features of the university
     including buildings, places to eat and even where the nearest toilets are. You can search the room        Study Help
     number or building name of your class and it will provide directions and an estimated arrival time.       Peer Learning Advisors (PLA’s) are a group of high-achieving students who are available for you to
     We suggest also going for a walk around the campus before classes start to familiarise yourself           drop in and receive help with any queries or academic issues you may have. This could be oral
     with your surroundings.                                                                                   presentations, time management skills, essays or study skills. Sessions are located in the library
                                                                                                               foyer and in the Learning Hub. Check your student emails for specific session times and locations.
     Library
     The Library is in the Agora and is open 7am - Midnight during the semester and 24 hours during
                                                                                                               The Learning Hub is a place for students to extend their academic skills and offers support in
     examination periods. Each level has a different classification; Level 1 Talk, Level 2 Quiet and Level
                                                                                                               different areas such as transitioning help and course work. They offer small group or one-on-one
     3 Silent.There are printers, staplers and microwaves in the library as well as a café on the first
                                                                                                               advice from PLA’s, Student Learning Lecturers, Academic English Advisers and other expert tutors.
     floor. You can also book out study rooms online for group meetings.
                                                                                                               It is located on the first level of the Library behind Writers Block Café.
     Printing
     All printers within the university are linked, meaning you can print from any location. Printers in the   Academic Mentoring is a service provided by the Academic Student Leaders that live on Residence
     college computer rooms are stocked by Accommodation Services and you can collect extra paper              and is held once a fortnight for first year students living on campus to help them ease into the
     from reception when required. To add credit to your account you will need to use ‘MyPrint’. Once          University life style. Each group of students will have a mentor that studies a similar course and can
     you have credit on your account you can scan your student card on the printer to print.                   assist them with LMS, Allocate +, assignments, provide experience and guidance with time
                                                                                                               management and support.

                                                                                                               If you are looking for a one-on-one tutoring session to help with specific classes or topics,
                                                                                                               Accommodation Services offers specialised tutoring. The first three sessions are free with a
                                                                                                               high-achieving resident that has studied your area of concern. If you require more than three
                                                                                                               sessions you will be required to pay for their time.

                                                                                                               Study Tips
                                                                                                               • Read the Subject Learning Guide for each subject and put important dates in your calendar
                                                                                                               • Make use of your tutor/lecturer consultation hours
                                                                                                               • Don’t be afraid to ask for help from your tutors, Academic mentors or other people doing your
                                                                                                                  course
                                                                                                               • Use your time wisely – plan for what you aim to achieve each week
                                                                                                               • Do the pre work to ensure you know what the tutor is talking about in class, this will also allow
                                                                                                                  you to ask questions if you aren’t sure about something

                                                                                                               Academic Integrity
                                                                                                               Academic Integrity is very important and the university will not tolerant any form of cheating or
                                                                                                               plagiarism. Consequences are serious and can lead to expulsion. Each student is required to
                                                                                                               complete the online module ‘Academic Integrity’ prior to their first week of classes to understand
                                                                                                               how to avoid plagiarism.

                                                                                                               Exams
                                                                                                               University Exam periods run for roughly 3 to 4 weeks after each semester. During this time there is
                                                                                                               a 24 hour noise curfew on all residences. The exam timetable, exam rules and allowable materials
                                                                                                               can be found on the La Trobe website by searching ‘Exams’.

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Mental Health                                         Eating healthy is the best way to keep fit while
                                                                                                             If you are feeling down or not really yourself, our   living on res – it is a good idea to invest in a
                                                                                                             Health & Wellbeing Coordinator is available for       healthy recipe book that will allow you to eat
                                                                                                             you to speak to. Come into the office and they        well and avoid unhealthy snacking while
                                                                                                             will be able to sit down with you if                  studying.
                                                                                                             available. Appointments can also be made with         The La Trobe Farmers Markets is run every
                                                                                                             the Coordinator upon request.                         Sunday morning in Car Park 2 and has lots of
                                                                                                             Staying connected and getting involved in             delicious fruits and vegetables for a cheap
                                                                                                             events and activities around college is also very     price.
                                                                                                             helpful – ‘Wellbeing Wednesdays’ is run by our        Meditation is a great way to relax and unwind
                                                                                                             Health & Wellbeing Coordinator and is an              from the stress of university, 10 minutes a day is
                                                                                                             excellent online and activity based program that      all you need to help destress and allow the body
                                                                                                             can assist with all things wellbeing. Be sure         to regroup. There are heaps of free mediation
                                                                                                             to follow the page on Facebook for upcoming           apps that you can download or head on over to
                                                                                                             events!                                               the sports centre where they run yoga classes.
                                                                                                             Medicare card holders who have had a mental
                                                                                                             health diagnoses from a doctor can be entitled
                                                                                                             to a Mental Health Care Plan where they will
                                                                                                             receive up to 10 individual or group
                                                                                                             appointments with mental health services. More
                                                                                                             information about this can be found on the
                                                                                                             Health Direct website – www.healthdirect.gov.
                                                                                                             au/mentalhealth.
                                                                                                             It is recommended that you have 8 hours of
                                                                                                             sleep a night to enhance efficiency and
                                                                                                             productivity during the day.

                                                                                                             Sexual Health
                                                                                                             La Trobe Medical Centre (and other General
     STAYING HEALTHY                                                                                         Practitioners nearby) can provide sexual health
                                                                                                             and STI checks as well as contraceptive advice
             ON CAMPUS                                                                                       and counselling.
                                                                                                             Ensuring consent is always given and that
                                                                                                             boundaries are respected is very important and
     Physical Fitness                                                                                        we hope that you learn something from the
     There are a range of different inter-college       All information regarding La Trobe sporting          Consent Matters module you completed prior to
     sports that run throughout the year which are      teams, the sports centre and memberships is on       moving onto campus.
     organised and run by the Sports Student            the website – www.latrobe.edu.au/sport.              There is LGBTIQA Support at La Trobe and a
     Leaders. Each college versus each other to try     Menzies and Chisholm College both have gyms          ‘Queer on Campus’ group that runs once a week
     and win the much desired Sport Cup.                that are available to residents of that college to   and allows you to meet other LGBTIQA students
     La Trobe Sports Centre offers a variety of         access 24/7.                                         and talk about things in confidence with a
     facilities and social sports as well as            La Trobe has a walking track that takes you          facilitated Queer Counsellor. For more
     memberships. They have an indoor pool, gym,        around the whole university which is a great way     information head to the La Trobe University
     group fitness classes as well as indoor and        to stay fit without paying for a membership or if    Website.
     outdoor courts you can hire. Some of the           you are not a sporty person. The Darebin Creek
     social sports they have on offer include           Trail is also close to the University and
     netball, basketball, futsal, tennis and            stretches along the Darebin Creek . It provides
     dodgeball.                                         a very scenic route if you would like to go off
     La Trobe has over 25 different competitive         campus. There is also a track to Macleod train
     sporting clubs which everyone is encouraged        station which makes it easy to get too and from
     to try out. Additional to the usual competition,   the station.
     there is also the chance to compete in the Uni     La Trobe has a Bike Share program which is a
     Games competition which is run twice a year        great opportunity to contribute to a more
     on the Gold Coast, QLD.                            sustainable and brighter future of our planet.
                                                        Information can be found on the La Trobe
                                                        Website.
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MANAGING FINANCES                                                                                        NEARBY SERVICES
Budget Tips                                        Student Discounts                                  Nearest General Practitioner                              Nearest banks
Budgeting can be hard when you are a student       Take advantage of student discounts – there        La Trobe Medical Centre is bulk billed for LTU staff      • Westpac Bank, La Trobe Agora
but it is also very important. The mobile app      are so many places nearby that will give you       and students, appointments can be made online, via        • Bank of Melbourne, Summerhill
‘PocketBook’ is a great way to manage              discounts on your purchases just for being a       the ‘Appointuit’ App or over the phone –                  • ANZ, Northland
finances and track what you are spending.          student. Places such as PTV, select cinemas,       (03) 9473 8885.                                           • NAB, Northland
Textbooks and games can be borrowed from           ‘We Meat Again’ butcher at Polaris and Unified     Northland Medical Centre is also bulk billed for
Accommodation Services so you don’t need to        Hair and Beauty in the Agora, all give student     Medicare card holders. Appointments can be made           Counselling Help
buy these yourself!                                discounts when you show your student card.         online or over the phone – (03) 9471 9987.                If you are wanting to talk to someone about a
                                                   Uni Hill have a student rewards card which gives   There are also other medical centres along Plenty Rd      challenge you are facing we have a Health &
Free Financial Counselling for LTSU Members        you discounts at select stores, Spotify gives      and at Uni Hill.                                          Wellbeing coordinator at Accommodation Services
La Trobe Student Union members can also            half price premium access and UNIDAYS has                                                                    who will be happy to meet with you or refer you on
receive free financial counselling. This a great   endless discount codes and vouchers to a large     Nearest Hospitals                                         to an external service if required.
way to receive tips and tricks on how to           variety of online stores.                          In the case of an emergency please call 000. If you       La Trobe Counselling is available to make
budget wisely.                                                                                        are able to, also call the Night Manager so they can      appointments online or call (03) 9479 2956.
                                                                                                      assist you and are aware of the issue.                    Headspace, Greensborough can be
                                                                                                      The Austin Hospital is located on Studley Rd,             contacted on (03) 9433 7200.
                                                                                                      Heidelberg and is 15 minute drive from the university.
                                                                                                      Northpark Private Hospital is located on the corner       Speak Up La Trobe
                                                                                                      of Plenty Rd & Greenhills Rd and is a 20 minute drive     Speak Up is a place you can report (can be
                                                                                                      from La Trobe.                                            anonymous) any unacceptable behaviour that is
                                                                                                      The Northern Hospital is located on Cooper St,            happening to you (at uni or outside of the campus)
                                                                                                      Epping and is roughly a 25 minute drive from              or that you are witnessing happen to someone else.
                                                                                                      campus.                                                   They can help if you are being bullied, stalked, feel
                                                                                                                                                                unsafe or unwelcome, or if you have experienced
                                                                                                      Pharmacies                                                some sort of sexual assault, violence or mental
                                                                                                      • La Trobe Medical Centre Pharmacy                        health concerns.
                                                                                                      • Chemist Warehouse, Polaris                              For more information regarding Speak Up and the
                                                                                                      • My Chemist, Northland                                   services they provide head to their website -
                                                                                                      • Chemist Warehouse, Summerhill                           www.latrobe.edu.au/students/support/wellbeing/
                                                                                                      • Pharmacy 4 Less, Summerhill                             speak-up.

                                                                                                      Shopping Complexes                                        Post Office
                                                                                                      Polaris is the closest and most convenient                Australia Post is located in the Agora and although
                                                                                                      shopping complex to La Trobe. It has a variety of         you can receive mail (letters) at Accommodation
                                                                                                      cafes, a Woolworths, Chemist Warehouse,                   Services, if you are expecting a parcel, we suggest
                                                                                                      Dan Murphy’s and a travel agency.                         you sign up for a free parcel locker. The parcel
                                                                                                      Northland is a 10 minute drive from the university and    lockers are positioned opposite the post office. To
                                                                                                      has everything you can need from banks,                   register, visit
                                                                                                      supermarkets, electronics/home decor, clothing,           www.auspost.com.au/happinessdelivered and
                                                                                                      barbers/hairdressers and jewellers.                       follow the prompts to receive your own delivery
                                                                                                      Summerhill is just 3 tram stops from the uni towards      address.
                                                                                                      the city and has the closest Kmart as well as
                                                                                                      supermarkets, $2 stores, a newsagency and a post
                                                                                                      office.
                                                                                                      Uni Hill is a factory outlet that has a lot of sport
                                                                                                      stores, cafes, homeware stores and many others with
                                                                                                      discount prices. Uni Hill is located on Plenty Rd, Mill
                                                                                                      Park roughly 20 minutes from La Trobe.

                                                                                                                                                                                                                   25
TRANSPORT
     Car Parking
     For residents living on Glenn, Menzies, and Chisholm or at University Lodge you will be required
     to obtain a parking permit through La Trobe’s V Permit Service. We recommend purchasing a
     White Parking Bay permit.
     Residents at Barnes Way and Waterdale Rd are able to park for free in their carpark. To do so
     you will need to register your car details with Accommodation Services and obtain a permit
     sticker. If you are needing to park in a campus carpark however, you will need to obtain a permit
     through V Permit.
     La Trobe has several Car Parks around the campus although here are our recommendations
     based on residence location:

     Menzies Annexes – Car Park 4
     Menzies North and South wings – Car Park 6
     Glenn – Car Park 6

     If you are ordering an uber, make sure you put the pick-up location as the car park closest to
     your residence as these services are not permitted to enter the campus internally.

     Buses
     Bus 250/350 - This bus will take you to Melbourne Central and runs 2-3 times every hour. It can
     be accessed from the main bus stop near the Thomas Cherry building or at the bus stop on the
     intersection of Kingsbury Dr & Waterdale Rd.
     Bus 550 – This bus goes to Northland shopping centre and leaves twice an hour from the
     Medical centre, the main bus stop near the Thomas Cherry Building and from the intersection
     near Kingsbury Dr & Waterdale Rd.

     Glider Service
     The Glider Bus is a free service provided by the University that stops outside each college
     roughly every 20 minutes throughout the day. Between 9:30pm–2:00am you can call (03) 9479
     2012 and the Glider will pick you up from anywhere on campus and take you back to your
     residence. Information regarding specific times can be found on La Trobe’s website or at
     Accommodation Services.

     Trams
     The tram stop is located on the corner of Kingsbury Dr & Plenty Rd, across from Kingsbury
     McDonalds. The tram line is No. 86 which runs from Docklands to Mill Park via Bourke St.

     Trains
     Macleod Station is the closest train station to La Trobe University. It is apart of the Hurstbridge
     Train Line and runs trains into the city every 20 minutes during peak times. The PTV mobile app
     is very useful for navigating and figuring out timetables.

     Myki Cards
     A Myki card is needed to access all public transport in Victoria. You can purchase one at the
     Australia Post in the Agora, LTSU, online or at any major train station. You can also top it up at
     any of these venues as well as at the bus terminal near the Thomas Cherry building.

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IMPORTANT
            CONTACT NUMBERS
     Emergency Services: Australia - 000. This will alert the police, fire brigade or ambulance (whichever
     you require).

     Lifeline: 13 11 14

     Accommodation Services: (03) 9479 1071 (9am-5pm, 7 days)

     Accommodation Officer (Night Manager): 0418 541 953 (5pm-9am, 7 days)

     After Hours Coordinator: 0438 145 321(5pm-2am, Weekdays)

     Security: (03) 9479 2222

     Glider Bus: (03) 9479 2012

     La Trobe Counselling: (03) 9479 2956 (9am-5pm) or 1300 867 327 (5pm-9am, Weekdays)

     Domestic and Family Violence Counselling Service: 1800 737 732

     Sexual Assault Crisis Line: 18800 806 292

     ASK La Trobe: 1300 LA TROBE (8:30am-5pm, Weekdays)

     IT Support: 1300 LA TROBE then choose ‘Option 3’ (8:30am-5pm, Weekdays)

     La Trobe Speak Up: (03) 9479 1234 (9am-5pm, Weekdays)

     La Trobe Medical Centre: (03) 9473 8780

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