Executive reward and COVID-19 - remuneration committee update - January 2021

 
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Executive reward and COVID-19 - remuneration committee update - January 2021
Executive reward and
COVID-19 – remuneration
committee update
January 2021
Executive reward and COVID-19 - remuneration committee update - January 2021
Executive reward and COVID-19 – remuneration committee update
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                                                                                                                                                      Long-term
                                                                                                                       Targets and

                                                                                                        Reputat
                                                                                                                                                       incentive

                                                                                                                                                                          impact
                                                                                                                         metrics
                                                                                                                                       Executive        vesting
                                                                                                                                      reward and
                                                                                                                                     COVID-19 - key
                                                                                                                                       decisions

                                                                                                                                                                         tion
                                                                                                                         Incentive                     Salary
                                                                                                                        structures                     review

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Overview by Stephen Cahill

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                                                                                                                                      Fair pay        Judg

In the coming months, the majority of remuneration
committees will be finalising year end decisions in the context
of the unprecedented societal and economic impact of
COVID-19.
The impact of the pandemic varies widely by company and sector, and executive pay outcomes will
be closely scrutinised by investors, the media and society to ensure they reflect the shareholder
and employee experience.

Remuneration committees are expected to use judgment and demonstrate how decisions are fair, appropriate and consistent with
the approach taken in respect of the wider workforce. At the same time, committees will be looking to set reward frameworks which
incentivise leaders to deliver business resilience and recovery in the year ahead.

    This document provides guidance for remuneration committees including:

    • Latest market insights from 43 FTSE 350 companies with April to September year ends (published as at 31 December 2020),
      and Deloitte’s pulse survey on senior management pay and COVID-19 (November 2020)

    • Recent proxy and investor guidance issued ahead of the 2021 AGM season

    • Key questions and considerations for remuneration committees when making year end decisions

    Recent market insights – key takeaways

              Significantly reduced annual bonus out-turns, in particular where government support has been used. Median
              chief executive annual bonus out-turn of zero, with increased use of discretion to reduce payouts under non-financial
              performance elements.

              Continued restraint in salary for executive directors. Around two-thirds of companies freezing base salary
              for chief executives, based on latest company disclosures.

              Further commitments to reduce incumbent executive pensions, in line with rates available to the wider
              workforce.

              Increasing interest in alternative incentive structures such as restricted share plans. Investor and proxy
              support remains mixed, with strong strategic rationale expected and focus on level of discount, performance
              underpins and time horizons.

              Very limited changes in respect of ‘in-flight’ incentive awards, in line with guidance issued by proxy agencies
              and investors.

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Executive reward and COVID-19 - remuneration committee update - January 2021
Executive reward and COVID-19 – remuneration committee update
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                                                                                                                                                               Long-term
                                                                                                                                Targets and

                                                                                                                 Reputat
                                                                                                                                                                incentive

                                                                                                                                                                                   impact
                                                                                                                                  metrics
                                                                                                                                                Executive        vesting
                                                                                                                                               reward and
                                                                                                                                              COVID-19 - key
                                                                                                                                                decisions

                                                                                                                                                                                  tion
                                                                                                                                  Incentive                     Salary
                                                                                                                                 structures                     review

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1. Incentive out-turns

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Annual bonus out‑turns
Annual bonus out‑turns will be a primary area of focus for investors      At the end of 2020, investors and proxy agencies issued clear
in the 2021 AGM season, and remuneration committees are                   guidance for remuneration committees when considering annual
expected to demonstrate how incentive outcomes reflect the wider          bonus out‑turns at the financial year end, in particular in relation to
stakeholder and employee experience.                                      companies using government support schemes, wider workforce
                                                                          impact including staff redundancies, and where there has been
                                                                          additional capital raising or suspended dividends.

Annual bonus out-turns – recent insights
The median bonus out‑turn for FTSE 350 companies with April to
September year ends (to date) is zero, compared to typical levels
of 65‑70% of maximum in recent years.

    FTSE 350 chief executive (CEO) annual bonus out-turns – April to September financial year ends

              CEO bonus out-turn (as %      Share price movement               Use of UK Job Retention Scheme (‘furlough’)
              of maximum)                   (January to September 2020)        excluding where fully repaid
                                            Source: Bloomberg

    100%

    80%                                                         Median annual
                      Typically lower or zero bonus             bonus pay-out 0%
    60%               pay-out where shareholder
                      experience significantly impacted
                      and/or government support taken.
    40%

    20%

     0%

    -20%

    -40%

    -60%

    -80%

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Executive reward and COVID-19 – remuneration committee update

    Proxy and investor guidance

    ‘Where a company has raised additional capital from shareholders, or has required Government support through the Job
    Retention Scheme, taking government loans or used/using other similar Government schemes which offer direct support to
    companies, shareholders would expect this to be reflected in the executives’ remuneration outcomes and generally would not
    expect the payment of any annual bonuses for FY2020 or FY2020/21, unless there are truly exceptional circumstances.’
    The Investment Association

    ‘Remuneration committees are expected to retain a level of discretion to ensure that remuneration outcomes for executive
    directors align with company performance, as well as shareholder and employee experiences. Glass Lewis may recommend
    that shareholders vote against the remuneration report where there is substantial misalignment in this regard in the past
    fiscal year.’ Glass Lewis

    ‘Bonuses should reflect the wider employee experience. Companies may also consider whether a higher portion of the bonus
    should be deferred into shares.’ The Investment Association

    ‘For the 2020 financial year, for those companies that have received support from government or shareholders (via additional
    capital or suspended dividend) and staff redundancies were necessary, LGIM would not expect to find a bonus being paid.
    The payment of a bonus may result in a vote against the remuneration report.’ Legal and General Investment Management

    ‘For some sectors, indirect government support such as business rate relief will have a significant positive impact on financial
    performance. Remuneration committees should disclose how they have taken into account the impact of these government
    measures on remuneration outcomes.’ The Investment Association

Use of discretion? 				                                               Enhanced disclosure
In recent years, up to 10% of FTSE 350 companies have exercised       Remuneration committees are expected to clearly articulate why
downward discretion to reduce annual bonus payments, where            bonus payments are appropriate in the wider context, and we are
formulaic outcomes are considered to be misaligned with wider         seeing significantly enhanced disclosures around the experience of
company performance and shareholder experience. In the context        the company’s shareholders, workforce and wider stakeholders in
of COVID‑19 impact, where financial targets have not been met, we     the directors’ remuneration report where bonuses are paid.
are seeing a higher level of downward discretion used in respect of
non‑financial (e.g. personal or strategic) performance metrics.       Investors and proxy agencies have indicated that enhanced
                                                                      disclosure is also expected where companies have made any
                                                                      adjustments to performance measures as a result of exceptional
In the context of COVID‑19 impact,                                    circumstances.
where financial targets have not
been met, we are seeing a higher                                          Proxy and investor guidance

level of downward discretion used in                                      ‘Enhanced disclosure is expected where companies

respect of non‑financial (e.g. personal                                   have made adjustments to performance measures as a
                                                                          result of exceptional circumstances, such as rent
or strategic) performance metrics,                                        concessions or waivers. Members expect disclosure as
                                                                          to what has been included/excluded and the rationale,
in particular where government                                            especially since such items may be material to pay-out’.

support has been taken.                                                   The Investment Association

Upward discretion remains an extremely sensitive area, and is
unlikely to be commonly used. Where exceptional circumstances
have been identified, companies are expected to consult with
shareholders in advance and explain why any adjustment is
considered appropriate.

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Executive reward and COVID-19 – remuneration committee update

        Questions for remuneration committees
        • What government support has been received (Covid Corporate Financing Facility (CCFF), UK Job Retention Scheme)? Where
          received, has government support been repaid?
        • How has the dividend policy been impacted?
        • What has been the impact on incentives throughout the organisation?
        • Have there been redundancies linked to the impact of COVID-19?
        • How has the remuneration committee taken account of any indirect government support measures such as business rate relief?
        • Does the level of bonus deferral remain appropriate?

Long‑term incentive plans – vesting of awards
Over the coming year, remuneration committees will assess                                      Investors and proxy agencies have been clear that they do not
performance in respect of awards made under long‑term incentive                                expect to see adjustments to performance conditions for in‑flight
plans (LTIPs) in 2018. While we are yet to see the full impact of                              LTIP awards. Where any adjustments are proposed, these should
COVID‑19 on long‑term incentive vesting levels, it is expected that                            be subject to shareholder consultation.
many in‑flight awards will be ‘underwater’ at the current time.
                                                                                               In a recent Deloitte pulse survey1, over 85% of FTSE 350 companies
In recent months, around one‑third of long‑term incentive awards                               confirmed that they would make no changes to ‘in flight’ long‑term
have lapsed at the end of the performance period, with median                                  incentive awards. Where changes are anticipated, typically these
vesting of c.30% of maximum, which is lower than in recent years.                              are expected to be below executive director level, and subject
                                                                                               to existing provisions in place under the plan rules and grant
                                                                                               documentation.

Lower levels of long‑term incentive vesting expected, with very limited examples
of changes to ‘in flight’ awards at executive director level.

                                               Lower LTIP vesting levels expected                          Limited changes to 'in-flight' LTIP awards

                                         70%
                                                                                                  Typically, any
                                                                                                  changes to 'in-flight'
                                                                  Typical FTSE 350 median         awards will be
                                         60%
                                                                  LTIP vesting of c.40 - 65%      made below
    LTIP vesting as % of maximum award

                                                                  of maximum in recent            executive director
                                                                  years                           level only.
                                         50%
                                                                                                                          Potential
                                                                                                                          change to
                                                                                                                          'in flight'
                                         40%                                                                              awards 15%

                                         30%                                                                                      No change 85%

                                         20%                         Recent April to
                                                                     September year                                                               Recent pulse survey
                                                                     ends – median                                                                – c.85% of FTSE 350
                                                                     vesting c.30% of                                                             companies would
                                         10%                                                                                                      expect to make no
                                                                     maximum
                                                                                                                                                  changes to ‘in-flight’
                                                                                                                                                  awards
                                         0%

1 Deloitte’s pulse survey on senior management pay and COVID-19 (November 2020)

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Executive reward and COVID-19 – remuneration committee update

    Proxy and investor guidance

    ‘LGIM does not generally support retrospective changes to LTIP awards, therefore any proposed discretion to in‑flight awards
    that are material – i.e. affect the outcome to the benefit of directors, should be subject to shareholder consultation and
    support.’ Legal and General Investment Management

    ‘IA members have stated that they do not expect Remuneration Committees to adjust performance conditions for in‑flight
    annual bonuses or long‑term incentive awards to account for the impact of COVID‑19. Members would ask companies to
    confirm in their Remuneration Committee Chair’s statement that they have not adjusted performance targets during the year.

    Shareholders would not expect LTIP grants to be cancelled and replaced with another long term incentive grant. In addition,
    shareholders do not expect remuneration committees to compensate executives with higher variable remuneration
    opportunity in 2021 for lower remuneration received in 2020 due to the pandemic.’ The Investment Association

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Executive reward and COVID-19 – remuneration committee update
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                                                                                                                                                                         Long-term
                                                                                                                                          Targets and

                                                                                                                           Reputat
                                                                                                                                                                          incentive

                                                                                                                                                                                             impact
                                                                                                                                            metrics
                                                                                                                                                          Executive        vesting
                                                                                                                                                         reward and
                                                                                                                                                        COVID-19 - key
                                                                                                                                                          decisions

                                                                                                                                                                                            tion
                                                                                                                                            Incentive                     Salary
                                                                                                                                           structures                     review

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2. Base salary

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                                                                                                                                                         Fair pay        Judg

During 2020, over 55% of FTSE 100 and 40% of FTSE 250                                  been awarded, most commonly this has been c.2%, in line with
companies announced pay cuts for executive directors, including                        workforce increases. According to Deloitte’s recent pulse survey,
temporary reductions to base salary. In the coming months,                             we expect to see a higher rate of pay freezes for executive
remuneration committees will be considering salary levels for the                      directors in respect of 2021 when final year end decisions are
year ahead, and investors have indicated that they expect to see                       made (see below).
continued restraint in this area.
                                                                                       Where salary increases are awarded, we have seen examples of
In recent years, typically around 30% of executive directors                           companies awarding higher level of increases to the lowest paid
received no salary increase in any year. Where increases have                          workers, in particular those in ‘front line’ or key worker industries.

                  Proxy and investor guidance

                  ‘Shareholders expect companies to show continued restraint. Increases to salary, if necessary, should be in line with
                  changes to the wider workforce. Investors will continue to look closely at how any increases to basic salary or variable pay
                  opportunity are justified and will expect remuneration committees to show restraint in relation to overall quantum.’
                  The Investment Association

     FTSE 350 chief executive salary review –
     April to September financial year ends (to date)

                                                                                            To date, around two-thirds of
    % salary increase

                        20%                                                                 companies are freezing base salary
                                                                                            for chief executives for FY20/21
                        10%

                        0%

     Salary review – recent insights (Deloitte pulse survey)

                         Salary increase for FY21 – executive directors                       Salary increase for FY21 – general workforce
                                   and executive committee

                                                 Yes 23%
                                                                                                           Undecided
                                    Undecided                                                              34%             Yes 48%
                                    46%

                                                 No 31%
                                                                                                               No 18%

                                                                  Where a salary increase is expected to
                                                                        be made, typically c.2%

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Executive reward and COVID-19 – remuneration committee update

    Questions for remuneration committees
    • What are the proposed salary adjustments for the wider workforce, including lowest paid workers?
    • How have wider company stakeholders been impacted? Has government support been taken?
    • Were any planned increases for executive directors previously disclosed to shareholders (e.g. glidepath on appointment)?

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Executive reward and COVID-19 – remuneration committee update
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                                                                                                                                Targets and

                                                                                                                 Reputat
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                                                                                                                                                                                   impact
                                                                                                                                  metrics
                                                                                                                                                Executive        vesting
                                                                                                                                               reward and
                                                                                                                                              COVID-19 - key
                                                                                                                                                decisions

                                                                                                                                                                                  tion
                                                                                                                                  Incentive                     Salary
                                                                                                                                 structures                     review

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3. Pension

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                                                                                                                                               Fair pay        Judg

Executive pensions was a ‘hot topic’ of the 2020 AGM season, and              During 2020, a number of companies suffered ‘low votes’ (less
we saw a significant shift in market practice following guidance              than 80% in favour) following Institutional Shareholder Services
issued by the The Investment Association in September 2019,                   (ISS) recommendations to vote against the remuneration
which focussed on pension provisions for new executive director               policy as a result of incumbent pensions, and ISS confirmed in
appointments, as well as incumbent executive directors on                     recent guidance that this will continue to be a vote driver in the
pensions of 25% of salary or more.                                            coming year.

In respect of any new executive director appointments, nearly                 In November 2020, the The Investment Association issued further
all FTSE 350 companies have now committed that pension                        guidance ahead of the 2021 AGM season focussing on executive
contributions will be aligned with the rate available to the majority         pensions of 15% of salary or more, and further movement is
of the workforce. For incumbent executive directors, around                   expected as more companies commit to align executive and
two‑thirds of FTSE 350 companies will have aligned pension                    workforce pensions by the end of 2022.
contributions with the wider workforce by the end of 2022, and
this trend is expected to continue in the coming year.

Following significant reductions to incumbent pensions of 25% of salary or more last
year, we expect to further commitments to reduce pensions in 2021.

    Incumbent executive pensions – recent insights (April to September year ends)
            Incumbent executive pensions – recent insights                       Reductions to incumbent executive pensions
                   (April to September year ends)                                  (where not aligned with workforce rate)

                                                                        40%
      Aligned with            Aligned with                                                            Increasing examples of commitments
      workforce by           workforce rate                                                           to reduce incumbent executive
                                                                        35%
      later date             by end of 2022                                                           pensions of 15% of salary or more.
      (e.g. end of 2023)          33%
      7%
                                            Already                     30%
                                         aligned with
                                          workforce                     25%
                                              rate
         Some reduction                       33%                       20%
         (remains above
         workforce rate)                                                15%
         9%
                                    No reduction                        10%
                                    (remains above
                                    workforce rate)                     5%
                                    18%
                                                                        0%

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Executive reward and COVID-19 – remuneration committee update

     Proxy and investor guidance

     For companies with year‑ends starting on or after 31 December 2020: ‘Where the committee has not disclosed a credible action
     plan to align executive director pension contributions with the majority of the workforce rate by the end of 2022, IVIS will Red
     Top the remuneration report if the pension contribution received by an executive director is 15% of salary or more.’
     The Investment Association

     ‘This update recognises pensions and post‑cessation shareholding requirements as potential vote drivers, as these issues have
     come into prominence since the 2018 UK Corporate Governance Code came into force.’ Institutional Shareholder Services

     ‘While we expect that new executive directors be appointed on this level of pension contribution, we recognise that pension
     rates for incumbents may need to be reduced over time. Nevertheless, we expect the remuneration committee to provide
     additional disclosure regarding the committee’s commitment to reduce the pension contributions for incumbent executives by
     the end of 2022.’ Glass Lewis

     ‘LGIM expects incumbent directors’ pension provisions to be aligned with what is offered to a majority of the workforce by
     2023. LGIM will vote against the remuneration policy where there have been no changes proposed to address the disparity in
     pension provisions.’ Legal and General Investment Management

     Questions for remuneration committees
     • Where incumbent pension will be reduced, how will this be structured and over what time? Phased reduction or ‘cliff’
       reduction at the end of a specified time period?
     • What pension contribution is available to the wider workforce?

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Executive reward and COVID-19 – remuneration committee update
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                                                                                                                                                      Long-term
                                                                                                                       Targets and

                                                                                                        Reputat
                                                                                                                                                       incentive

                                                                                                                                                                          impact
                                                                                                                         metrics
                                                                                                                                       Executive        vesting
                                                                                                                                      reward and
                                                                                                                                     COVID-19 - key
                                                                                                                                       decisions

                                                                                                                                                                         tion
                                                                                                                         Incentive                     Salary
                                                                                                                        structures                     review

                                                                                                          Inve
4. Incentive plans

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                                                                                                                                      Fair pay        Judg

Annual bonus plan – structure and metrics
When setting performance metrics and targets for the 2021              Where companies are facing significant business uncertainty and
financial year, remuneration committees are likely to consider         challenge in setting performance targets, we have seen examples
whether existing measures and weightings remain appropriate            of annual bonus plans being split into two six month performance
for the year ahead. Based on recent April to September year end        measurement periods. While this can increase complexity,
disclosures, a number of companies are re‑balancing measures           investors have accepted this approach to date, albeit remuneration
to reflect business priorities, subject to flexibility under the       committees are expected to use judgment and discretion at the
remuneration policy.                                                   end of the year to ensure outcomes appropriately reflect the
                                                                       stakeholder experience over the year as a whole.

Recent investor guidance has emphasised the importance of ensuring that
non‑financial metrics remain robust and quantifiable, and we expect to see enhanced
investor focus in this area over the coming year.

     Proxy and investor guidance

     ‘Shareholders expect that financial metrics will comprise the significant majority of the overall bonus. [..] Companies should
     demonstrate how personal objectives are linked to long‑term value creation and should not be for actions which could be
     classed as ‘doing the day job.’ The Investment Association

     ‘Achieving a threshold level of financial performance should be a pre‑requisite for the delivery of any bonus including the
     delivery of personal/strategic performance objectives (the exception being in a turnaround situation). LGIM may vote against
     if the weighting on personal/strategic measures is high and the measures are not meaningful/quantifiable or sufficiently
     explained.’ Legal and General Investment Management

     Questions for remuneration committees
     • What are the key performance indicators for business sustainability and success in the coming year?
     • How do targets align with market consensus forecasts?

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Executive reward and COVID-19 – remuneration committee update

Long-term incentive plans – considering your approach

                                                                 Increase in companies considering alternative incentive
                                                                 structures such as restricted shares. Investors and proxy
                                                                 agencies have been clear that any changes in approach should
            Framework and approach                               continue to be supported by a clear strategic rationale and
                                                                 meet specified criteria around award levels, performance
                                                                 underpins and time horizons. (see page 13).

                                                                 Where companies have suffered
                                                                 significant share price falls, there
                                                                 are examples of companies
                        Grant size                               reducing the LTIP award level at          Recent pulse survey
                                                                                                            – c.12% of FTSE 350
                                                                 grant to reflect the shareholder          companies will adjust
                                                                                                             LTIP value at grant
                                                                 experience.

                                                                 Some companies changing performance metrics or weightings
        Choosing performance metrics                             (e.g. use of relative TSR), subject to remuneration policy.

                                                                   ‘Committees will have to consider the appropriate
                                                                   performance metrics and stretch of targets. This may
                                                                   lead to a reduction in the performance target range or
          Setting performance targets                              a wider performance range. [..] It will be important for
                                                                   committees to disclose the process it has been through to
                                                                   set the targets including the use of internal budgets and
                                                                   consensus estimates.’ The Investment Association

                                                                 Many companies will commit to use discretion and judgement
                                                                 at the end of the vesting period, to ensure that remuneration
                                                                 outcomes reflect the wider stakeholder experience and
     Vesting – judgment and discretion –                         executives have not benefited from ‘windfall gains’.
                windfall gains?
                                                                 Remuneration committees should ensure that plan
                                                                 documentation allows use of the discretion at vesting, and
                                                                 explain their approach in the directors’ remuneration report.

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Executive reward and COVID-19 – remuneration committee update

     Proxy and investor guidance

     ‘Remuneration committees need to be pro‑active in determining the appropriate LTIP award size given sustained share price
     falls. Making awards at maximum opportunity in cases where share prices have fallen substantially is to be discouraged.
     Committees should consider reducing LTIP grants to reflect the shareholder experience.’ The Investment Association

     ‘Where a company has experienced a significant fall in the share price (>20%) since the last award was made, a reduction in
     the size of the new award is expected to ensure there is no prospect of a reward for failure. Where this has not happened and
     the committee has not provided an undertaking to reduce awards when they vest, LGIM will vote against the remuneration
     report.’ Legal and General Investment Management

     Questions for remuneration committees
     • How do LTIP awards reflect the shareholder experience and what powers exist for the committee to exercise judgement and
       discretion at the end of the vesting period?
     • What are the key performance indicators for business sustainability and success over the performance period?
     • How do targets align with market consensus forecasts?

Long‑term incentive plans – alternative models?

According to Deloitte’s recent pulse survey, around 10% of FTSE 350 companies are
considering introducing a restricted share plan in the coming year.
Around 5% of FTSE 350 companies now operate a restricted share         design parameters, such as a 50% discount to existing LTIP grant
plan, and we have seen increasing interest in alternative incentive    levels, five year time horizons and use of performance underpins.
arrangements such as restricted shares and other deferred share
models in recent years. According to Deloitte’s recent pulse survey,   In recent guidance, the Investment Association stated that ‘the
a further 10% of FTSE 350 companies are considering introducing        inability to set meaningful performance targets is not a reason in
a restricted share plan in the coming year.                            itself to move to a restricted share model’, and it is expected that
                                                                       investors and proxy agencies will carefully scrutinise the strategic
While we have seen examples of companies receiving high levels         rationale of any change in incentive structures in the coming year,
of shareholder support for restricted share plans in the last year,    as well as historical payouts under long‑term incentive plans.
it remains mixed where there is a deviation from the ‘accepted’

     Proxy and investor guidance

     ‘Shareholders will still consider the strategic rationale for the implementation of alternative incentive schemes such as
     restricted shares. The inability to set meaningful performance targets is not a reason in itself to move to a restricted
     share model.

     As with other long‑term incentives, committees should consider whether the size of restricted share awards is appropriate
     where share prices have fallen and would otherwise risk windfall gains on vesting. This should be considered in addition to
     the usual discount rate of at least 50% from the LTIP grant level.’ The Investment Association

13
Executive reward and COVID-19 – remuneration committee update

Contacts

             Stephen Cahill                                  Mitul Shah                    Helen Beck
             020 7303 8801                                   020 7007 2368                 020 7007 8055
             scahill@deloitte.co.uk                          mitulshah@deloitte.co.uk      hebeck@deloitte.co.uk

             William Cohen                                   Sally Cooper                  John Cotton
             020 7007 2952                                   020 7007 2809                 020 7007 2345
             wacohen@deloitte.co.uk                          sgcooper@deloitte.co.uk       jdcotton@deloitte.co.uk

             Clare Edwards                                   Anita Grant                   Juliet Halfhead
             020 7007 1997                                   0118 322 2861                 0121 695 5684
             clareedwards@deloitte.co.uk                     anigrant@deloitte.co.uk       jhalfhead@deloitte.co.uk

             Patricia Bradley                                Emily Buzzoni                 David Cullington
             020 7007 0124                                   020 7007 2710                 020 7007 0899
             patbradley@deloitte.co.uk                       ebuzzoni@deloitte.co.uk       dcullington@deloitte.co.uk

             Christophe Dufaye                               James Harris                  Iqbal Jit
             020 7303 7536                                   020 7007 8818                 020 7303 4101
             cdufaye@deloitte.co.uk                          jamesharris@deloitte.co.uk    ijit@deloitte.co.uk

             Katie Kenny                                     Dennis Patrickson             Ali Sidat
             020 7007 2162                                   020 7007 1996                 020 7007 2818
             katkenny@deloitte.co.uk                         dpatrickson@ deloitte.co.uk   asidat@deloitte.co.uk

             Alison Barton
             Head of Insights
             020 7007 4285
             alibarton@deloitte.co.uk

14
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