Extension to Woolwich Arsenal Monitoring Report Year One - Docklands Light Railway
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Docklands Light Railway Extension to Woolwich Arsenal Monitoring Report Year One June 2010 MAYOR OF LONDON
Contents 1 Introduction 10 1.1 Background to the extension 10 1.2 Service patterns 13 1.3 Structure of the report 13 2. Use of the extension 14 2.1 Passenger numbers 14 2.2 Reasons for the early success 14 2.3 Passengers and journeys 16 3 Impacts: regeneration 18 3.1 Summary 18 3.2 Development of key sites 20 3.3 Economic impacts 21 4 Impacts: new journeys and opportunities 22 4.1 Woolwich residents 22 4.2 North Woolwich residents 23 4.3 Cross river travel 23 4.4 Case studies 24 5 Impacts: Equality, inclusion, employment and environment 26 5.1 Equality and Inclusion 26 5.2 Employment, skills and new business development 26 Docklands Light Railway Castor Lane 5.3 Environment 29 PO Box 154 Poplar 6 Summary of benefits delivered 30 London E14 0DX 6.1 Progress against scheme objectives 30 Tel: +44 20 7363 9898 7 Conclusion 31 Social Research Associates 12 Princess Road West Leicester LE1 6TP 2 DLR Extension to Woolwich Arsenal Monitoring Report Year One DLR Extension to Woolwich Arsenal Monitoring Report Year One 3
Key Findings “It’s changed – posher shops are opening and there’s more people in the town.” After its first full year of operation the DLR extension south of the river “My son’s just got a job at to Woolwich Arsenal has shown early Canary Wharf where he achievements. Research and surveys works shifts and getting there with residents and local business wouldn’t have been possible have shown a wide range of economic before the DLR opened.” and social benefits. Have you used the new DLR in Woolwich? Travel Fig 1 • The route is linking communities in the North and South of the river where there Have you used the new DLR were previously poor cross river connections. from Woolwich? Two thirds of those surveyed in Woolwich 66% 66% had used the new route and in North Woolwich more than three quarters had used the route to travel to Woolwich (Fig 1). There is awareness that there are better links Have to the City, Canary you Wharf Have you used and the the new the Olympic used new DLR DLR in Woolwich? Yes Ha Have you used the new DLR in Woolwich? Yes Have youinused Woolwich? the new DLR route to woolwich? Yes Yes Ha Y development area. Ridership on the DLR 34% extension via LondonNo City Airport has risen 34% No No No N above forecast levels since the completion of this part of the network. Actual journeys Have you used the new DLR route to travel reached over 13 million during 2009 to Woolwich? compared with forecast levels of 11 million. 66% 66% 66% 78% 78% • Woolwich Arsenal station has quickly achieved significant passenger numbers. More than 45,000 people a week were using the station within a few weeks of its opening. Have Have you you used used the the new new DLR DLR in in Woolwich? Woolwich? Yes Yes Yes Ha Ha 34% 34% 34% 22% 22% No No No 66% 66%Report Year One 4 DLR Extension to Woolwich Arsenal Monitoring Report Year One DLR Extension to Woolwich Arsenal Monitoring 5
Woolwich Have you made new journeys not previously made Yes Have you made journeys not pre Ye before the DLR opened in 2009? (n=520) Do you think DLR has helped Woolwichbefore the DLR opened in 2009? improve? No N Fig 2 Fig 4 Have you made new journeys not previously Woolwich – Do you think DLR has helped made before the DLR opened in 2009? Woolwich improve? 56% 56% 72% 84% Have Have you used the new DLR in Woolwich? Have you you used the the new DLR DLR in Yes in Woolwich? Have you used the new DLR route Yes to Yes to woolwich? Ha Have you made new journeys not previously made Yesyou used the new HaveDLR you in Woolwich? made journeys notHave used previously made newYes Yes Woolwich? Have Yes you used the new DLR route Yes woolwich? Ha before the DLR opened in 2009? (n=520) 44% before the DLR opened in 2009? (N=157) 16% 66% 44% No No No 28% No No No No No Have you made new journeys not previously North Woolwich – Do you think DLR has helped • Woolwich Arsenal has opened up the DLR to a Wider benefits to the Woolwich Yes made before the DLR opened in 2009? North Woolwich Woolwich (Arsenal) improve? very wide market in the South and South East. Do you think DLR has helped Woolwich improve? Do you think the DLR has helped Woolwich (Arsenal) improve built environment 66% 66% No 66% 66% Stay the same In particular, high levels of interchange from 56% 34% 34% bus to DLR are taking place. Bus is a major access mode for the DLR in Woolwich. • Woolwich has improved in the perception Get worse Stay the same 14% of local people. In 2007 the majority were 84% Improve • Over half have used the route to make pessimistic about the future of Woolwich Get worse 2% and now in the repeat survey three quarters Have journeys not previously undertaken (Fig 2) and Have you you used used the the new new DLR DLR in in Woolwich? Woolwich? Yes Yes YesImprove Have Have you you used used the the new new DLR DLR route route to to woolwich? woolwich? feel that it has improved and will continue 84% the overwhelming majority thought 44%that their 34% 34% 66% 34% 34% 22% 22% No No journeys were easier, more convenient and to do so and that DLR had helped with this improvement. (Fig 4) 16% Woolwich 66% No 0% 20% Has DLR made the journey 40% Yes cheaper 60% North Woolwich 80% 100% Ye cheaper (Fig 3). Has DLR made the journey easier? (n=520) Has DLR made the journey easie No N • Woolwich is becoming a destination in its own • The built environment has benefited from the Fig 3 right and people are choosing to live there re-modelling of the station complex and the Woolwich 66% Woolwich because of the ease of access to the north. adjoining squares, and work is still on-going. 66% Has DLR made the journey easier? Has DLR made the journey cheaper? • There is evidence of growth in residential sales, 91% 91% 72% 72% and despite the economic slowdown both commercial and residential developments have performed better than in London generally. 34% 22% 34% 22% Have you used the new DLR in Woolwich? Have you used the new DLR in Woolwich? Have you you used the the new new DLR DLR route Yes to to woolwich? Ha Woolwich • Major regeneration projects Has DLR are onmade Have you the journey track at used Yes cheaper the North Woolwich Yes new DLR in Woolwich? Have you used the new Yes DLR Yes Yes in Woolwich? Have Has DLR made the journey used(N=58) Yes cheaper? Yes route Yes woolwich? Ha Ye Has DLR made the journey easier? Woolwich(n=520) Arsenal and Love Lane as well 9% Has DLR made the journey easier? (N=157) 28% 7% 9% No No No 28% No No No No No No N as other important development. Inward investment is taking place in new housing North Woolwich North Woolwich schemes and infrastructure improvements. In Has DLR made the journey easier? Has DLR made the journey cheaper? addition the White Hart Business Park is into 91% the second phase of development. 72% 66% 66% 7% 66% 66% 41% 93% 41% Have Have you you used used the the new new DLR DLR in in Woolwich? Woolwich? Have Have you you used used the the new DLR DLR in Yes newYes Yes in Woolwich? Have Have you Woolwich? you used used the the new new DLR DLR route Yes to Yes route Yes to woolwich? Ha woolwich? Ha 9% 28% 34% 34% 7% 34% 34% 59% 22% 22% 7% No No No 59% No No No 66% 66% 66% 66% 6 DLR Extension to Woolwich Arsenal Monitoring Report Year One DLR Extension to Woolwich Arsenal Monitoring Report Year One 7
Employment • The visual record ‘before’ and ‘after’ DLR • Youth unemployment has fallen against a opening shows improvements to many background of general recession, and total businesses. New business start up is high unemployment has risen less steeply than in in Woolwich. the Borough, London and Britain. 8 DLR Extension to Woolwich Arsenal Monitoring Report Year One DLR Extension to Woolwich Arsenal Monitoring Report Year One 9
A 06 Harringay Tottenham Gants Hill Newbury Park A1 13 Green Wanstead 14 A1 Lanes A12 (T) Highgate Harringay ) 2(T H A RI N GE Y A1 Stamford Hill A1 A11 2 Crouch Hill A12 1 A1 Manor House Leyton Midland Road 3 Leytonstone 1 Introduction A114 A1 A1 A1 20 4 10 A106 07 1 A 00 6 03 Seven Kings A5 A4 Stoke Newington Leytonstone 06 A1 Archway Finsbury Park High Road 03 Upper Holloway Clapton R ED BR I D G E A10 83 A1 A1 WA LT HA M FO R ES T 16 Ilford A114 Arsenal A10 Rectory Road 5 A11 Leyton I S L I N GTO N A1201 A12 06 Tufnell Park Manor Park A11 2 Gospel A1 3 Oak Wanstead Park HA CK N EY A10 0 A40 4 A10 Holloway Drayton Forest Gate Road Park Woodgrange Park 24 Dalston A1 A4 06 Hackney 03 Kingsland A11 8 A5 Downs Kentish Town History of A10 2 Maryland A1 Canonbury Stratford Development Kentish Caledonian Road A120 Hackney Homerton A11 4 7 International A52 Town CA MD E N Central A117 West Dalston Hackney 00 A5 Highbury & Junction Wick 02 Islington A107 East Ham Upney Caledonian Consultation on route took place Stratford Barking This first year monitoring report Roadfor & the London Fields Olympic Stratford A5 20 3 Barnsbury Essex Road 06 Camden Town Camden A1 in 2001 A1 Park City DLR extension to Woolwich Arsenal is Road A1 02 (M ) Haggerston Stratford High Street Upton Park A1 A123 04 A10 A1 1 20 A1 Transport and Works Act submitted A1 12 designed to compare progress against 0 10th July 2002 Abbey the originalMornington objectives forKing's the extension, Pudding Mill Lane Road Plaistow A12 4 A42 A13 Cross Angel T O WER HA M LET S N EW HA M A406 Crescent Cambridge as well as what people thought before Announcement made 26th A1208 01 Heath A1 St Pancras A5 01 20 Hoxton A February 2004 127(T) 5 King's Cross Thameslink and after its opening. Euston DLR had already Bethnal West Ham 18 Bow Church A1 Green A 11 7 King's commissioned base lineCross St studies of Construction started DLR Stratford International A1101 Pancras Bow Great Old Street Road Portland A1 A10 Bethnal extension opening 2011 Woolwich andSquare Street North Woolwich before Euston June 2005 20 Green Mile Bromley by-Bow A1 2 Stepney A2 A107 End A501 Green 01 Shoreditch Warren High Street Devons Road A13 DLR Dagenham Do the opening of the new Russell DLRSquare station, to A 11 2 Street Regent’s Park Barbican Extension opened A11 Star Lane extension propose Whitechapel enable the measurement of the impact Farringdon 10thLiverpool January 2009 0 Goodge Street River Roding A102 Street A10 A12 Chancery Lane and the changes.Tottenham Holborn Moorgate Aldgate Beckton 2 05 Court A4 0 East Canning Road City Thameslink Langdon APark 12 Town Oxford St Paul’s 7(T A12 7(T ) Custom Beckton Riverside Bank A4 Aldgate ) Street House 200 A13 Fenchurch A1 3 for ExCeL Romford CITY OF LONDON East 1.1 Background to the Bond 118 ALeicester Square Covent Garden Temple A4 Blackfriars Mansion Escalator Link Street Tower Hill Shadwell Limehouse All Saints India A1020 Beckton Park Gallions Reach Street House Westferry Poplar Prince extension Piccadilly Cannon Street Monument Tower Gateway West India Quay Blackwall Royal Victoria Regent Royal Albert Cyprus Embankment Canary Wharf Circus London City Airport M2 A1 Chadwell Charing A1 A4 A32 A3 01 Canary Wharf 5 25 Heath 00 1 King George V 20 Cross Pontoon Dock Docklands Light Railway (DLR) opened the new A3 Green Park Wapping 2 Waterloo London O2 01 A4 East A 32 11 Bridge A11 station in Woolwich Arsenal in January Heron Quays Waterloo2009. Southwark West Silvertown 0 Escalator Links A10 12 A1 24 Westminster24 North Greenwich This extends the route fromA1King George V station Hyde Park Borough Rotherhithe A20 16 A201 Corner St James’s A2 South Thames Barrier 00 under the river andPark into Woolwich, providing a new A2 A3 Lambeth 19 8 Quay 02 North Bermondsey Canada station for the town centre and sub-region and a Water Crossharbour Victoria new transfer point to the DLR from the existing A1 A201 A1 CI T Y O F Elephant & 06 25 20 A2 heavy rail line.W E S TMI N S TE R Castle Surrey 6 A23 A2206 Quays Mudchute Woolwich Dockyard Plumstead A2 02 Woolwich A1 Kennington Arsenal A20 02 Pimlico Elm Park A2 00 Island Gardens 6 A21 South Bermondsey Charlton G R EEN W I CH 5 A124 0 A1 4 A320 A2 ND DA GE N H AM 11 2 12 Westcombe A32 Vauxhall Cutty Sark for Park M25 A1 Dagenham 25 SOUTHWARK Maritime Greenwich Maze Hill East A10 05 205 Oval A2 20 9 A2 A3 2 (M Dagenham ) Heathway Deptford Becontree New Cross Greenwich A207 Battersea Park New Cross Gate Deptford Bridge Queens Road Queenstown Peckham A202 A2 Road 02 (Battersea) A2 6 A2 03 A2 L A MBETH 21 A3 Stockwell A2 21 0 A1 0 Elverson Road 1 25 Peckham Rye Existing network Docklands Light Railway A207 A2( St Johns T) Wandsworth A2 Road W Existing DLR 21 Blackheath A3 5 Denmark Hill HAVER I N G Clapham Lewisham Underground lines Interchange 10 DLR Extension to Woolwich Arsenal Monitoring Report Year One High Nunhead DLR Extension to Woolwich Arsenal Monitoring Report Year One 11 4 21 Dagenham Loughborough Street A2 Junction Brockley Extension u Dock Clapham Kidbrooke A2 North DLR extensi 21 LEW I S HA M 6 A13 217 A2 East Dulwich Bus stations Falconwood A2
The new DLR extension aimed to 1.2 Service patterns address the following objectives: 20 minutes and London City Airport in 6 minutes The extension operates from early morning until Passengers can interchange with other DLR, Improving public transport accessibility after midnight throughout the week, including London Underground and national rail services at and interchange south of the river: Sundays. Trains run at least every 10 minutes to various places on the network. From 2011 a direct The new station provides an interchange between and from Woolwich Arsenal station. Passengers link will be provided to Stratford International, bus, heavy rail and the DLR network south of the can reach Bank in 31 minutes, Canary Wharf in with Canning Town as a pivotal interchange. river. Among the benefits is a reduction in passengers travelling into central London in order to travel out again. 1.3 Structure of the report Creating a new link that would The monitoring report draws together a range of significantly improve access for the evidence to examine impacts of the extension communities of Woolwich, Silvertown against the original objectives. and North Woolwich: The provision of an alternative crossing of the The report is structured as follows River Thames in an area with few river crossings has demonstrably opened up new opportunities for • A detailed analysis of the use of the extension residents, and can also assist in a sustainable shift (section 2) from car to public transport. • Regeneration and economic impacts identified Acting as a catalyst for substantial to date (section 3) urban regeneration in the economically depressed and socially deprived areas of • Changes to journeys for communities living in both Woolwich and North Woolwich Woolwich and North Woolwich: (section 4) These have suffered a period of decline, and while the areas to the north have already benefitted • Equality, inclusion and employment impacts from transport improvements, including DLR, are reviewed together (section 5) the communities on both sides of the river, have remained isolated from each other, and from the • Summary of the benefits delivered (section 6) wider DLR network. The new link has promoted and conclusion (section 7) new development, new jobs and an increase in property values. 12 DLR Extension to Woolwich Arsenal Monitoring Report Year One DLR Extension to Woolwich Arsenal Monitoring Report Year One 13
2 Use of the extension Key findings • The 2010 findings demonstrate that all indicators point to strong early success. Woolwich Arsenal station quickly achieved significant passenger numbers. More than 40,000 people a week were using the station within a few weeks of its opening • Ridership on the DLR extension via London City Airport has risen above forecast levels since the completion of this part of the network. Actual journeys reached over 13 million during 2009 compared with forecast levels of 11 million. • Two thirds of those surveyed in Woolwich had used the new route and in North Woolwich more than three quarters had used the route to travel to Woolwich (Fig 1 page 5). 2.1 Passenger numbers 2.2 Reasons for the early success • Over half had used the route to make journeys not previously undertaken (Fig 2 page 7). The DLR at Woolwich Arsenal achieved significant early adoption, and high ridership was achieved • The overwhelming majority thought that their journeys were easier and cheaper • Woolwich opens up the DLR to a very large (Fig 3 page 7). long before predicted. 8,000 people used the market in the south and south east. DLR during an average weekday, translating to • A major North-South link has been created in an area characterised by poor cross river more than 45,000 a week within a few weeks of its • The location of the station is highly visible connections, joining up other onward routes. Woolwich Arsenal has opened up the DLR opening, a level of use which has been maintained. with high quality presentation in two ‘gateway’ to a very wide market in the South and South East. entrances. Ridership of the London City Airport extension rose • There is greater optimism about the future. Since DLR opened three quarters of sharply during 2009 and surpassed the forecast levels. • Investment of an extra £100,000 in the walking householders think Woolwich has improved and will continue to do so. This compares environment has transformed the experience with the results of the 2007 baseline study when half the residents wanted to move. of approaching the DLR. 14.0 12.0 Forecast • Extensive advance publicity, including an office Forecast 10.0 Actual in the town centre providing information from Actual June 2009. 8.0 6.0 “We often go over the 4.0 river to the park to play 2.0 2008 2009 tennis now.” 0.0 2006 2007 2008 2009 “The market is good for vegetables – there isn’t much choice for fresh food in North Woolwich.” “We knew it was coming – there was “It’s a real sea change to a real buzz about it.” have this new link – we never went over that side of the river from one year to the next before.” 14 DLR Extension to Woolwich Arsenal Monitoring Report Year One DLR Extension to Woolwich Arsenal Monitoring Report Year One 15
2.3 Passengers and journeys: • Passenger response to the DLR extension has • Woolwich is a centre of the bus network, and been very positive, 91% find their journeys it remains a major access mode for Woolwich evidence of changes and “It feels less cut off from easier, 72% now find their journeys cheaper. itself. There are high levels of interchange modal shift between bus and DLR. Oyster records show London as a whole – less end • Over one half use the DLR for new journeys that 58% of passengers accessed the DLR of the line.” • Survey evidence indicates 11% of respondents and destinations and report new opportunities by bus. now arrive in Woolwich by DLR. This reflects opened for work and leisure. the whole day. At peak times this figure will • Ratings for walking have improved markedly be higher. • Oyster card data show that passengers between 2007 and 2010, and walking remains using the DLR travel to a very wide range of a significant access mode to Woolwich and • Compared to 2006 there is a shift towards destinations. 5,731 passenger trips showed the DLR station. The walking environment is public transport and walking as means of 332 destinations. excellent and has benefitted further around access and a reduction in car use. the station from DLR investment. • Compared to 2006 there is a shift towards public transport and walking as means of access and a reduction in car use. Woolwich 2006 Woolwich How did you get here today? How did you get here today? 2010 Have Have you you used used the the new new DLR DLR in in Woolwich? Woolwich? Yes 2006 Yes Have Have you you used used the the new new DLR DLR route route to to woolwich? woolwich? Yes Yes Mixed 3% 9% Other 1% 3% No 2010 No No No Walk 20% 23% Cycle 1% 2% Train 4% 7% DLR 0% 11% Bus 66% 66% 55% 78% 78% 37% Car passenger 3% 4% Car 12% 6% 0% 10% 20% 30% 40% 50% 60% 34% 34% 22% 22% 16 DLR Extension to Woolwich Arsenal Monitoring Report Year One DLR Extension to Woolwich Arsenal Monitoring Report Year One 17
3 Impacts: regeneration This section considers the impacts of the Woolwich Arsenal extension on regeneration. 3.1 Summary DLR has had a profound impact both on travel and on a greatly improved perception of Woolwich as a place to live and visit. 72% thought that DLR had helped Woolwich improve. As a direct consequence 20% fewer people would now like to move away than compared with the baseline study in 2006. The town centre amenities are seen as having improved on a wide range of measures Woolwich is now seen as better for food shopping, clothes shopping, major stores, independent stores, restaurants, cafes and bars. Perceptions of Woolwich as a place to walk and cycle have improved, and trains and buses are more positively regarded. DLR has provided a high quality interchange and, in addition to an attractive new station, there are a number of surrounding developments. The station faces directly onto a redeveloped General Gordon Square and opens into an expanded market area, with Beresford Square the recipient of extensive refitting to be completed in 2011. The bus stops on Woolwich New Road have been remodelled and the road itself redesigned to reduce through traffic. Of the 29 shops that have changed use, the majority have moved upmarket in nature with only two shops targeting a lower budget market and nine retaining a similar focus. 18 DLR Extension to Woolwich Arsenal Monitoring Report Year One DLR Extension to Woolwich Arsenal Monitoring Report Year One 19
“We’ve just moved here and it’s good for shopping but the schools could be better and there aren’t any really good 3.2 D evelopment of • Such mixed developments were welcomed The development list is impressive, but other by stakeholders who felt it important to sites still have no immediate future. For example, restaurants and hotels.” key sites the Equitable Woolwich Building Society has no encourage the perception of Woolwich as a place to visit for a variety of reasons. permanent use and the consolidation of University There is substantial ongoing development in and Buildings in Greenwich has left other high quality around Woolwich much of it following from the buildings empty. The story, though, as with other announcement of the DLR extension into the aspects, is that a lot has happened in Woolwich 3.3 Economic impacts town. In addition to the ongoing Royal Arsenal but much remains to be done. others include; “It’s important that the Property sales volume in Woolwich town centre outperformed London averages in 2009. Sales • The Greens End gateway entrance, adjacent to town becomes a retail volumes and prices are more buoyant, overall, the thriving traditional market in Woolwich, is centre for those people than in London generally. Prices are moving the focus of the pedestrianised shopping zone using DLR as a transport upwards against a more static picture for London. in Woolwich town centre. This has promoted node and not simply a the redesign and redevelopment of Beresford Inward investment is taking place in new housing Square, currently underway, which integrates good interchange.” developments and infrastructure improvements. the newer wealthier Woolwich with the The White Hart Business Park is into the second traditional Woolwich. phase of development. New business start-up is high in Woolwich. • Plans for Greens End include a development, largely residential, above the station. At the Considerable brownfield potential remains. time of the 2010 review this remains at the Woolwich still has relatively low housing density. planning stage, with a developer on board. The greater connectivity that DLR affords has the potential to make Woolwich a commuter • The Love Lane development will include a destination. This in turn will present both a mixed use development abutting General challenge and an opportunity for Woolwich Gordon Square, with smaller arcade style town centre to provide the facilities required shops. The Love Lane development is by incomers. currently under construction and includes a quota of 30% affordable homes. • The Woolwich Triangle mixed use development is currently awaiting final planning permission and includes housing, an hotel and retail facilities. 20 DLR Extension to Woolwich Arsenal Monitoring Report Year One DLR Extension to Woolwich Arsenal Monitoring Report Year One 21
4. Impacts: new journeys and opportunities “DLR helped me get out and about, to make my music.” 4.1 Woolwich residents “Easier to get places- opened 4.2 North Woolwich residents 4.3 Cross river travel up more opportunities for jobs DLR facilitates new journeys, providing DLR facilitates new journeys. Cross river travel has increased markedly to a wide and leisure.” opportunities for residents. range of destinations and journey purposes. It is Survey results showed that 34% of those surveyed in now seen as very easy to get to Woolwich Arsenal • 56% of those questioned had used DLR to “Would like to get work, so North Woolwich had used the Woolwich extension from North Woolwich; the most common reason make journeys not previously made before the to make new journeys. Two thirds reported a DLR could help me travel to do so is for shopping and more than a quarter of DLR opened. personal benefit from DLR, almost everyone North Woolwich residents go one or more times a further.” thought that journeys were easier, although • More than half reported a personal benefit less than half thought that they were cheaper. week, with a further 10% going daily. from DLR. “Great for Excel centre, Canary • Almost everyone thought that journeys were Wharf, Isle of Dogs.” easier and many thought they were cheaper. • Survey results show that people are now “Improved job prospects, more choosing to live in Woolwich in the light of ease of access to the north. new businesses coming up.” “I can go to Woolwich in the rain now, no more long wet walks to the ferry • Fewer people are driving. “More people are coming to which offers little shelter.” Woolwich now making the high street more profitable, more “My wife says it’s very good, especially with a pram, because it’s so much and better shops with luck.” easier than using the ferry, so she goes shopping in Woolwich more often.” “Brilliant to have an accessible “New job opportunities, gives me hope of finding work as Woolwich is system – it has transformed getting better and with Greenwich down the road.” my life – I used to have to take taxis – now I go all over the “I’m going over to the Uni of East London – it’s a better course for me.” place. (wheelchair user).” “We can get to the O2 now.” 22 DLR Extension to Woolwich Arsenal Monitoring Report Year One DLR Extension to Woolwich Arsenal Monitoring Report Year One 23
4.4 Case studies Case Study 1 “I love the DLR, get uptown in 40 minutes and I use the river Thames water link Mrs A is a local publican who has been in She loves the DLR and thinks it has opened up “I love the DLR, get uptown in 40 minutes and I use the river Thames water link as the area for 26 years and thinks the area has the area, made it more desirable and improved as well. In fact I even went to Heathrow airport on the DLR, spent six pounds on well. In fact I even went to Heathrow airport on the DLR, spent six pounds on at changed dramatically. her clientele. She is looking forward to the Square at ticket rather than £60 on a cab!” ticket rather than £60 on a cab!” being done up, likes the wider pavements and is In particular the last 5 years have seen lots generally hopeful about the future. of change partly due to the army moving “The DLR has made the area more desirable, I’ve noticed in our clientele, “The DLR has made the area more desirable, I’ve noticed in our clientele, out and lots of offices and pubs have closed especially the people who live on the Arsenal or these flats over here, they will down. But her pub has survived. She is especially the people who live on the arsenal or these flats over here, they will come and have a drink on their way home from work and they are nice people.” looking forward to the new offices opening. come and have a drink on their way home from work and they are nice people.” Case Study 2 Mr H. has lived and worked in Woolwich 10 He has noticed a big difference with travel years. He thinks the area has improved a links with the DLR, it is easy to get to “I remember many years back people were scared to take money from the lot, cleaner, better lighting, more space for Stratford. Previously he had to take a bus to cash machines, but now there are a lot of police around, space and I think the pedestrians, better transport with the DLR. North Greenwich. Also the buses are better He also thinks that there are more people and there is more room for the bus stops area is more safe. I am very happy when I see more police around and more out in the town in the evening and shops are and pedestrians. commuters in the town.” opening for longer hours. 24 DLR Extension to Woolwich Arsenal Monitoring Report Year One DLR Extension to Woolwich Arsenal Monitoring Report Year One 25
5 Impacts: Equality, inclusion, Woolwich How would you rate Woolwich for unskilled jobs? Woolwich 2006 2010 North How wo employment and environment How would you rate Woolwich for unskilled jobs? How would you rate Woolwich for skilled jobs? 44% 2006 How wo Dont know Dont kno 28% 6% Awful 5% 2010 Awf This section considers the impact of the Woolwich Arsenal Extension Not very good 24% Not very goo 20% after its first year of operation. OK 17% O Have Have you you used used the the new new DLR DLR in in8%Woolwich? Woolwich? 37% Yes 2006 Yes Have Have you you used used the the new new DL DL Good 9% 43% Goo Dont know Dont kno 3% 28% Very Good 1% 8% No 2010 No Very Goo Awful 6% Awf Not very good 0% 10% 20% 28% 30% 40% 50% Not very goo 22% 12% OK 35% O 5.1 Equality and Inclusion 5.2 Employment, skills and Good 7% 7% Goo 2% new business development Very Good 1% 66% 66% Very Go How would you rate Woolwich for skilled jobs? 2006 How wo After one year of operation it is possible 0%Very good 10% 20% 30% 40% Don’t know 50% Good OK Not very Awful to report some general impacts of the The 2007 baseline survey confirmed that Woolwich good 2010 2006 3% 8% 17% 24% 6% 44% 20 extension on equality and inclusion. unemployment was high. A high proportion of How would you rate Woolwich for skilled jobs? 2010 1% 9% 37% 20% 5% 28% 20 unemployed people in Woolwich and North DLR reduces social and economic isolation Woolwich had never had a job. There were skills Dont know 43% Dont kno Before the completion of the extension, the two gaps at every level, which were being addressed 34% 34% Very good 8% Good OK 28% Not very Awful Don’t know 22% 22% Awful good Awf 6% communities of Woolwich and North Woolwich by investment in upskilling. There was also a 2006 Not very good 2% 7% 12% 22% 28% 8% 43% 20 Not very goo were substantially isolated from each other, chronic shortage of jobs. Opening up routes to 2010 OK 1% 7% 12% 35% 22% 6% 28% O 20 although the Woolwich ferry provided an important the North had the potential to transform this Have Have you you used the the new used Good new DLR in in Woolwich? DLR 7% Woolwich? 35% Yes 2006 Yes Have Have you you used used the the new new DL DL 7% Goo link between the two. Woolwich itself relied heavily situation, while strengthening the economy 2% Very Good 1% No 2010 No Very Goo on buses for access to employment and required could create jobs in Woolwich. The survey results travel via Greenwich for access to the employment indicate an improvement in the perception of work 0% 10% 20% 30% 40% 50% opportunities in Canary Wharf, the City, central opportunities for unskilled, skilled and professional London and the Olympic development site at jobs in both Woolwich and North Woolwich. Stratford. The hinterland of the south east, served There is evidence that people are using the DLR 66% 66% by the Woolwich heavy rail station resulted in more to travel further afield to find work, particularly to How would you rate Woolwich forOK professional jobs?Awful 2006 How wo Very good Good Not very Don’t know journeys into central London in order to make a Canary Wharf and the core Olympic site. good journey out to another suburb. The crossing has Woolwich 2006 2% 7% 12% 28% 8% 43% 2010 20 reduced pressure on radial routes into London. How would 2010 you 1% rate Woolwich 7% for professional 35% 22%jobs? 6% 28% 20 Improved access to major 34% 45% 22% employment areas 34% Dont know 32% 22% Dont kno “I never thought of going over 8% The introduction of the DLR has provided direct Awful 7% Awf the river for a job but now I’ve 27% Not very goo connections to Central London and access to Not very good 22% Canary Wharf, Stratford, and the rest of the DLR had two interviews for jobs Have OK 13% O Have you you used used the the new new DLR DLR in Woolwich? 5% in Woolwich? 31% Yes 2006 Yes Have Have you you used used the the new new DL DL network. New journey opportunities have been over the other side.” Good 7% Goo 2% created and journey times significantly reduced. Very Good 0% No 2010 No Very Go Over 5% of passengers joining the DLR at Woolwich How would you rate Woolwich for professional jobs? 2006 How wo 0% 10% 20% 30% 40% 50% leave at Bank or Tower Gateway. The DLR provides 2010 high frequencies throughout the day and into the evening, providing convenience and choice for local people. All of the new stations provide step 66% 66% Dont know 45% Dont kno free access to disabled people, those with mobility Very good Good OK Not very 32% Awful Don’t know 8% good Awful Awf impairments and parents with buggies. 7% 2006 2% 5% 13% 27% 27% 8% 45% 20 Not very good 22% Not very goo 2010 0% 7%13% 31% 22% 7% 32% 20 OK 31% O 5% Goo Good 7% 26 DLR Extension to Woolwich Arsenal Monitoring Report Year One DLR Extension to Woolwich Arsenal Monitoring Report Year One 27 34% 34% Very Good 0% 2% 22% 22% Very Goo 0% 10% 20% 30% 40% 50%
2006 North Woolwich 2006 How would you rate North Woolwich for unskilled jobs? 2010 North Woolwich 2010 How would you rate Woolwich for unskilled jobs? 44% 2006 How would you rate North Woolwich for skilled jobs? 45% 2006 Dont know 24% 14% 2010 Awful 5% 2010 30% Not very good 35% 5% OK Have Have you you used used the the new new DLR DLR in Woolwich? 32% Yes Have Have you you used used the the new new DLR DLR route route to to woolwich? Yes 5% in Woolwich? woolwich? 2006 Yes Yes 3% Good 3% 44% Dont know 1% 23% Very Good 0% 13% No 2010 No No No Awful 8% 50% Not very good 0% 10% 20% 30%31% 40% 42% 50% 4% OK 25% Good 1% 7% Increases in income and decreases in 5.4 Environment Very Good 1% 0% 66% 66% jobs? unemployment rates. 78% 78% 2006 How would you rate North Woolwich for skilled 2006 There is evidence of increases in income in both 50% 0%Very good 10%Good 20% 30% 40% 50% The improvements associated with the DLR on’t know OK Not very Awful Don’t know 2010 good 2010 Woolwich and North Woolwich. Employment rates together with a range of other schemes have North Woolwich 44% 2006 in some areas have improved and overall Woolwich delivered an environment that offers enhanced How would you 1% 5% rate Woolwich 5% for skilled 30% jobs? 14% 45% 28% 2010 0% 3% 32% 35% 5% 24% has a lower rate of youth unemployment in the opportunities for walking and cycling. The report 18-24 age range than Greenwich as a whole, and the indicates a significant shift in views about walking 3% Dont know 44% 34% 23% 22% UK generally, a sharp turnaround from almost with nearly half the respondents now rating it on’t know 34% Awful Very good Good13% OK Not very good Awful Don’t know 22% 8% double the national average in 2007. good or very good. There has been substantial 43% 2006 Not very good 1% 7% 4% 31% 31% 13% 44% 42% 28% 2010 0% 4% 1% 25% 42% 8% 23% Upward trend in Skills. investment by the London Borough of Greenwich OK Have Have you you used the the new used Good new DLR in in Woolwich? DLR7% Woolwich? 25% Yes 2006 Yes Have Have you you used used the new new DLR theSchools DLR route route in the to to woolwich? woolwich? area have continued to improve. Yes in cycling Yes routes. Woolwich has a number of 1% 1% Numbers of both boys and girls obtaining grades current routes and there are plans to expand Very Good 0% No 2010 No andNo No improve these. Woolwich is now rated more A-C in 5 GCSEs have increased substantially, and by 50% 0% 10% 20% 30% 40% 50% more than the Borough and national average. positively for cycling. New business formation is higher than Before and After surveys showed walking and the London average. cycling have increased in Woolwich. In contrast, 66% 66% 78% Substantially greater numbers of new 78% businesses car use has reduced for local access, although on’t know 2006 How would you rate North Very good Good Woolwich OK for Not professional very jobs?Don’t know Awful 2006 of differing types are being set up in the areas that through traffic levels appear to remain unchanged. good 2010 2010 comprise Woolwich. 43% North Woolwich 2006 1% 7% 4% 31% 13% 44% 28% 2010 0% 1% 25% 42% How would you rate Woolwich for professional jobs? 8% 23% Crime remains high in Woolwich. Crime levels are a problem in the area, and were 45% 34% 34% Dont know 22% 46% 22% 22% two and three times the London average. They are Awful 16% showing a decrease in some parts of the Borough, 8% Not very good 29% and perceptions of crime are falling, with 58% feeling 5% 45% that personal safety is average or better, and some “We like walking down to OK Have Have you you used used the the new DLR DLR in new 3% in Woolwich? Woolwich? 23% Yes 2006 Yes Have Have you you used used the new new DLR thecomments route route to DLRthat. to woolwich? woolwich? Yes Yesthe river – the kids like the Good 1% Very Good 1% No 2010 No museum and the statues - 2006 0% How would you rate North Woolwich for professional jobs? No 2006 “There’s more policing and less crime. No crossing’s a lot better now too.” 50% 0% 10% 20% 30% 40% 50% The place is getting up to scratch” 2010 2010 66% 66% 78% 78% 45% Dont know 46% 22% on’t know Very good Good OK Not very Awful Don’t know 16% good Awful 8% 45% 2006 1% 3% 5% 29% 29% 16% 46% Not very good 45% 32% 2010 0% 5% 1% 23% 45% 8% 22% OK 23% Good 3% 1% 28 DLR Extension to Woolwich Arsenal Monitoring Report Year One DLR Extension to Woolwich Arsenal Monitoring Report Year One 29 34% 34% Very Good1% 0% 22% 22% 50% 0% 10% 20% 30% 40% 50%
6 Summary of benefits 7 Conclusion delivered The Woolwich Arsenal DLR station has been in operation for a year and has delivered tangible benefits for those living in After the first year of operation the success of the Woolwich Arsenal Woolwich and North Woolwich extension is summarised in the table below. 6.1 Progress against scheme objectives • Journey times are much faster to key • Equality/Inclusion: there is step-free destinations north of the river. Passengers can access and DLR offers good value fares Scheme Objective Year One results Progress against reach Bank in 31 minutes, Canary Wharf in 20 across its network. objectives minutes, City of London Airport in 6 minutes • Accessibility: a wide range of destinations and Stratford in 21 minutes. Create a new link that would High initial levels of ridership Achieved north of the river is now accessible for those significantly improve access for 56% of those surveyed have used DLR to make • Service reliability is above the 95% target and living in Woolwich and its wide hinterland. the communities of Woolwich, new journeys Silvertown and North Woolwich delivering 97.7% of trains running to schedule People living in North Woolwich are now (Quarter 2, 2010). easily able to access Woolwich town centre Assist in a sustainable shift from Overall sustainable modes of transport have Strategic car to public transport increased and car use has declined slightly intervention and its facilities. • Service frequency: a train leaves Woolwich although still substantial through traffic, underway. Arsenal every 10 minutes throughout the • Regeneration: significant development and including cars, vans and taxis. Situation improving. day, with more frequent services operating at investment is taking place within Woolwich, peak times. creating housing, businesses, and new Act as a catalyst for substantial Development work on four key business and Underway urban regeneration in the residential sites employment opportunities. • Interchange: the DLR station provides an economically depressed and A range of improvements to the town centre socially deprived areas of interchange from both bus and heavy rail to • Beyond Woolwich itself, significant and area around the station together with private Woolwich and North Woolwich initiatives improving individual businesses the DLR network. opportunities have been created by linking Unemployment is improving in some parts of residents of the SE hinterland to Canary Wharf Woolwich and other employment in the North. Wage levels are rising Improve public transport High levels of interchange between bus and DLR Substantially accessibility and interchange Interchange between heavy rail and DLR: High achieved south of the river quality walking access to the DLR from two sides Provide improved links to jobs, People in North Woolwich travel regularly to Achieved/ education, facilities, shops Woolwich Underway and leisure facilities for North Access to University of East London improved Woolwich and Woolwich Shopping, better access to jobs and leisure access reported improved Stimulate the development of Three major developments underway providing a Underway Woolwich town centre for retail mix of retail, housing, civic and leisure amenities, and leisure with further developments planned Footfall in Woolwich has been relatively insulated from the recession Visual record shows improvements to many existing businesses Outdoor market is thriving 30 DLR Extension to Woolwich Arsenal Monitoring Report Year One DLR Extension to Woolwich Arsenal Monitoring Report Year One 31
A1 27 A1 (T 10 ) 0 A 10 18 A1 A5 03 M1 A1 1 40 0 4 A 50 4 A50 A 50 3 A 10 A12( T) A5 04 Docklands Light Railway Network A10 5 A1 1 03 A1 A1 20 1 A1 23 January 2011 A 10 06 South 04 Redbridge A1 A1 Romford Harringay Tottenham Gants Hill Newbury Park A1 13 Wanstead A 11 8 Green 14 A1 Lanes A12( T) Highgate Harringay (T) HA R I N G EY A1 2 Stamford Hill A1 Chadwell A1 A112 25 Heath Crouch Hill A12 1 A 11 A1 Manor House Leyton Midland Road 8 A11 3 Leytonstone 12 A1 A 11 4 A1 24 A1 A1 20 04 A1 06 A12 4 07 1 A1 00 Goodmayes 6 03 Seven Kings A5 A4 Stoke Newington Leytonstone 06 A1 Archway Finsbury Park High Road 03 Upper Holloway Clapton R ED B R I D G E A10 83 A1 A1 W A L TH A M F OR EST 16 Ilford 25 A1 A114 Arsenal A10 Rectory Road 5 A 11 Leyton Elm Park ISLINGTON A1201 A12 06 Tufnell Park Manor Park A112 Gospel A1 3 Oak Wanstead Park H A CKN E Y A1240 A10 A1 B AR K I N G AN D D AG EN H AM 0 11 A40 4 2 A10 Holloway Drayton Forest Gate Road Park Woodgrange Park 24 Dalston A1 A40 6 A1 Hackney 03 25 Kingsland 8 Dagenham A5 Downs A 11 Kentish A 10 2 East Town Maryland A1 Canonbury Stratford Dagenham Kentish Caledonian Road A 12 07 Hackney Homerton Heathway A114 International A 52 Town C A M D EN Central A1 17 West Dalston Hackney 00 A5 Highbury & Junction Wick Becontree 02 Islington A107 East Ham Barking Upney Caledonian Stratford Road & London Fields Olympic Stratford A52 03 Barnsbury Essex Road 06 City A1 Camden A1 Camden Town Road Park A1 02( M) Haggerston Stratford High Street A1 Upton Park A1 A123 04 25 A10 A1 1 20 A1 A1 12 0 Pudding Abbey Plaistow possible future station HAVERING King's Mill Lane Road 4 A42 Mornington A 12 A 13 Cross Angel TOW E R H A ML E TS N EWH AM Dagenham A406 Crescent Cambridge 01 12 08 Heath Dock A1 A St Pancras A5 01 20 Hoxton A1 5 King's Cross Thameslink 27 A4 (T A 13 1 ) Euston Bethnal West Ham 18 Bow Church A1 Green A1 17 05 King's 2 Cross possible A5 DLR Stratford International A1101 St Pancras Bow future station Great Old Street Road extension opening 2011 A1 0 Portland A1 Bethnal Green Bromley Goresbrook Street Euston 20 Mile by-Bow A1 2 Stepney A2 Square A107 End A 50 1 Green 01 Shoreditch Warren High Street Devons Road A13 DLR Dagenham Dock Barking Riverside A1 12 Street Regent’s Park Russell Square Barbican A 11 Star Lane extension proposed Whitechapel Farringdon Creekmouth 0 A12( T) Goodge Street Liverpool River Roding A1 02 Street A10 A12 Chancery Lane Moorgate Tottenham Aldgate Holborn Beckton 2 05 Court A4 0 East Canning Road City Thameslink Langdon APark 12 Town Oxford St Paul’s 7(T A127 (T) Custom Beckton Riverside Bank A4 Aldgate ) Street House 200 A13 Fenchurch A13 for ExCeL Romford Temple C I T Y O F L O N DON Street East Beckton Park Bond 11 8 ALeicester Covent Escalator Tower Hill Limehouse All Saints India A1020 Gallions Reach Square Garden A4 Mansion Link Shadwell Blackfriars Street House Westferry Poplar Prince Cyprus Cannon Royal Regent Royal Albert Street Monument Tower Gateway Victoria Piccadilly Embankment West India Quay Canary Wharf Blackwall Circus London City Airport M2 A1 Chadwell A1 Charing B EX LEY A4 A32 A3 01 Canary Wharf 5 25 Heath 00 A2 1 King George V 20 Cross Pontoon Dock 01 A3 Green Park Wapping 6 2 Waterloo London O2 01 A4 East A3 21 1 Bridge A 11 Heron Quays West Silvertown 0 Escalator Links A10 Waterloo 12 Southwark A1 24 A20 41 Westminster A12 4 North Greenwich odmayes Hyde Park Borough Rotherhithe 16 A20 A201 Corner St James’s A2 South Thames Barrier Park A2 00 A3 Lambeth 19 8 Quay 02 North Bermondsey Canada A2 Water 01 Crossharbour Belvedere 6 Victoria A1 A201 A1 CITY OF Elephant & 06 25 20 Castle A2 Abbey Wood Surrey 6 A23 W ES T M I N S T ER A2 20 6 Quays Mudchute Woolwich Dockyard Plumstead A2 02 Woolwich A1 Kennington Arsenal A20 02 Pimlico Elm Park A2 00 Island Gardens 6 A21 South Bermondsey Charlton G R EEN WI C H 5 A1240 A1 4 A3 20 A2 B AR K I NG A ND D A G E N H AM Erith 11 2 12 Westcombe A 32 Vauxhall Cutty Sark for Park M25 A1 Dagenham 25 S OU TH W A RK Maritime Greenwich Maze Hill East A10 05 205 Oval A22 09 A2 A3 2 (M Dagenham ) Heathway Deptford Becontree Greenwich A206 New Cross A2 A2 07 Battersea 09 Park New Cross Gate Deptford Bridge Queens Road Queenstown Peckham A202 A2 Road 20 02 A2 (Battersea) A2 6 A2 Slade 03 A2 L A M B ET A1 H 21 Green A3 Stockwell A2 21 0 0 Elverson Road 1 25 Peckham Rye Existing network Docklands Light Railway (DLR) A2 07 Other schemes A 2 (T St Johns Wandsworth A2 ) Road Welling Existing DLR lines Crossrail 1 (under construction) 21 Blackheath Bexleyheath Barnehurst A3 5 Denmark Hill possible future station Clapham HAVERING Nunhead Lewisham Underground lines Interchange with LU/National Rail London Overground (LO) High 4 21 Dagenham Street Loughborough A2 Junction Extension under construction LO extension phase 1b (opens spring 2011) A2 Brockley 0 Dock 00 06 Clapham Kidbrooke A2 A2 North DLR extension proposed LO extension phase 2 (opening late 2012) 21 LEWI SH AM A2 07 6 A 13 7 221 A East Dulwich Bus stations East London Transit (ELT) phase 1a (operational) Development Falconwood areas A22 13 A3 Brixton A22 1 Clapham possible Common future station National Rail Network ELT phase 1b (planned) A2 T) London Thames Gateway A2 Eltham A 2( 06 Goresbrook 0 HS1 Development Corporation Thameslink programme A 20 7 A 2 (T 1 05 Ladywell A 20 A2 ) A2 Barking Riverside Crofton Park London Overground Olympic Park 15 This map is reproduced from Ordnance Survey material with the permission of Ordnance Survey on behalf of A 20 7 A2 A2 A 21 A22 the Controller of Her Majesty’s Stationery Office © Crown copyright. Unauthorised reproduction infringes 21 0 0 North Dulwich Main roads Stratford City A2 21 2 A23 4 Crown copyright and may lead to prosecution or civil proceedings. (GLA)(100032379) (2011) A210 Crayford A2 26 Herne Hill Hither Green Creekmouth Clapham A22 3 A22 4 South 21 A2 16 Honor Oak Park A2(T) A2 04 Lee A2 0 A20 5 0 1 km 2 km 3 km 4 km 5 km A 22 3 A2 08 A20 5 A24 21 Catford Catford Bridge 018 A2 A2 A2 14 A2 05 Bexley M2 5 A2 05 A222 12 A2 A2 01 A2 01 Mayor B E X LE Y of London A2 05 A22 2 Transport for London 8 6 A21 A2 A2 21 4 11 A20 A 2 (T 5 ) A 13 A20 41 6 21 A2 22 A2 A 13 06 32 DLR Extension to Woolwich Arsenal Monitoring Report Year One DLR Extension to Woolwich Arsenal Monitoring Report Year One 33 A2 ) 01 A2 82 (T Belvedere A2 6 A21 4 0( 4 A2 T) A2 21 A21 8 2 Abbey Wood A21 A212 A2 34 6 A13(T) A12 A23 A214 15 21 3 20
Page 34 Credits DLR/SRA/ Maps etc (info to be supplied) 34 DLR Extension to Woolwich Arsenal Monitoring Report Year One DLR Extension to Woolwich Arsenal Monitoring Report Year One 35
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