Family Handbook 2022 - Snug Primary School Outside School Hours Care Additional Notes
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Additional Notes
Snug Primary School
Outside School Hours Care
Family Handbook
2022
What is included in this handbook
Welcome & Service Information Page 2 OPTION 2
About us • On the Xplor Hub screen, tap the red
‘Sign In’ button
Our Mission Page 3 • Enter your phone number
Management and Staff Page 3 • Enter your unique access code
• Once these details are entered,
Enrolment information Page 4 children that are linked to you
Our Program Page 8 • in XPLOR will populate the screen
Snug CARES for OSHC Page 13 • Select the children you want to sign
in/out
Fees
Before School, After School and Holiday Care Page 5
Non Attendance & Cancellation Fees Page 5
Non-Notification Fees Page 5
Late Fees Page 6
Additional Information
Arrival and Departure Page 6
Services Policies and Procedures Page 7
Confidentiality Page 7
Parent involvement Page 8
Complaints and Grievances Page 9
Emergency Drills Page 9
Health and Safety Page 9
Accidents/Incidents/Injuries Page 10
Sun Safety Page 10
COVID-19 and SPSOSHC Information Page 11
Medication and Medical Conditions Page 13
Exclusion Periods Page 14
Snug CARES Page 15
XPLOR Page 16
1 Updated October 2021 19
Getting started with XPLOR Welcome to
As SPSOSHC use XPLOR as a way not only of connecting with families Snug Primary School
but of sharing information and a platform for children to be signed Outside School Hours Care
in/out from the Service, it is VITAL that all families complete the
process to log in and connect with Xplor.
The Parent Handbook outlines important information about
Once your enrolment has been finalised with SPSOSHC, you will Snug Primary School Outside School Hours Care (SPSOSHC) and
receive a welcome email from Xplor. From the link in this email, you your child’s time with us.
will be able to create your Xplor password. This password will allow
you to log into the Xplor App and website.
We encourage you to read the information provided in the
Once you have completed your Xplor password setup, log in to the Handbook and to ask any questions you may have.
XPLOR website and complete the process to set up your account,
by creating your Xplor ID and PIN. We have an open door policy. You and your family are
Once you’re in your account, Direct Debiting information must be
welcome to visit our service at any time.
entered, and ‘Complying Written Agreement’s’ agreed to for Child
Care Subsidy. Service Information:
Xplor can be accessed via the Home App, website or in service via
Operating Hours (Monday - Friday):
the XPLOR Hub.
Before School Care: 7:00am - 8:30am
Signing children in/out with XPLOR
After School Care: 2:50pm - 6:30pm
Holiday Care: 7:00am - 6:00pm
XPLOR offers 2 options to sign children in/out of SPSOSHC.
Contact Information:
OPTION 1
Phone: 6267 9230 0419881165
• Open App (HOME – XPLOR)
Email: Snug.Primary.OSHC@education.tas.gov.au
• Tap ‘Sign In/Out’
• Scan the QR Code on the Xplor Hub screen Approved Provider: Snug Primary School Association
• If you are signing out multiple children, select all Service Coordinator: Grace Garwood
the relevant children you are signing in/out, Educational Leader: Yohunna Verschuur
then click ‘Confirm’.
• If you are signing in/out a single child, click Maximum number of children: 43
‘Confirm’
• Click ‘Confirm’ Snug Primary School Outside School Hours Care operates
• Click the ‘Log Out’ button in the bottom right hand corner of on the Snug Primary School grounds; and we are located
the screen in the Multi-purpose Room.
• Sign in/out completed
18 2
About Us
XPLOR
Our Mission XPLOR is an online software and administration system that supports the
Snug Primary School Outside School effective and streamlined organisation of education and care services.
Hours Care is to provide a caring,
safe, stimulating recreational
environment for children ages 4 -12 XPLOR can be accessed via App, website or in service via
that supports and enhances self the XPLOR Hub.
and social competencies. Activities
provided within the service focus
and reflect on the needs, strengths, XPLOR offers many options for families:
interests and abilities of individuals and support and encourage • Sign children in/out
creativity, exploration and investigation.
Snug Primary Outside School Hours Care incorporates the Snug • Advise of absences
Primary Values—Snug CARES into our
• View bookings and booking details
everyday routine.
Our values are: • Request additional days/bookings
Community, Acceptance, Respect, Excellence and Safety.
• Receive an overview of your children’s learning and engagement
while at the Service
Management and Staff
Snug Primary School Outside School Hours Care is a • View statements (including CCS entitlements)
community based service which is led by the Snug Primary
School Association and Snug Primary School. • View messages and notifications from the Service
All educators that are employed at the Service hold a current • Add Hub Guests (i.e. people with permission to collect children from
Working with Vulnerable Persons Registration (WWCC). the service)
If you require further information regarding staff qualifications, • View Accident and Incident Reports
please see the Service Coordinator.
• View medication records
SPSOSHC meets all legal requirements in relation to child to • Families can share a ‘moment’ with the Service (e.g. special occa-
educator ratios as outlined in the Education and Care sion, something you did over the weekend)
Services National Regulations.
• Update details and current information.
16
3
Enrolment Information
Our Snug CARES Values Enrolment forms can be obtained from either the school office or
from the Service.
You are able to enrol your child at any time on a permanent
and/or casual basis (dependant on availability). SPSOSHC
maintains a current waitlist as necessary.
Prior to your child’s commencement at SPSOSHC, you will be
required to complete all enrolment documentation, including:
. All details in relation to your child
. Providing child and parent Customer Reference Numbers (CRN)
. Providing evidence of your child’s current immunisation status
. Documentation in relation to any diagnosed medical conditions.
In the case of a diagnosed medical condition, a child cannot
attend SPSOSHC without their prescribed medication and a
current Medical Action Plan, completed by a medical
practitioner. A copy of the child’s current Medical Action Plan
must be included with your child’s enrolment application. On
enrolment, a risk minimisation plan must be developed and
maintained as current. Please speak with us if you have any
questions in relation to medical conditions or the required
documentation.
Please understand that it is essential we have current, up-to-date
information in relation to your child in case of an emergency. It is
important that you notify a nominated supervisor in writing of any
changes to your child’s enrolment information including:
· Health
· Address
· Telephone/mobile numbers or other contact details
· Work details
· Family changes
· Authorised persons and emergency contact details etc.
It is essential that SPSOSHC has copies of your child’s current
immunisation status, medical information (including Medical
Action Plans) or any Parenting and/or Court Orders.
15 4
Prior to commencement at SPSOSHC, each family must complete
a Child Care Assessment (via MyGov website) and supply Condition Exclusion
SPSOSHC with the registered parent and child’s D.O.B and
Hand, foot and
Customer Reference Number (CRN). Until all blisters have dried.
mouth disease
Exclude until the person has received appropriate
It is important that the assessment is completed or your fee Hib antibiotic treatment for at least 4 days. Contact Pub-
assistance may be disrupted and/or you may have to pay full lic Health Services for specialist advice.
fees. Exclude until a medical certificate of recovery is
Hepatitis A received, and until at least 7 days after the onset
Fees of jaundice
Young children unable to comply with good hygiene
Before Child Care Subsidy (CCS) has been applied, our fees are practices should be excluded until the sores are dry.
as follows: Herpes – cold sores
Sores should be covered with a dressing,
where possible
Before School Care:
Sessional rate of $13 Influenza and flu-
Exclude until the person is well.
like illnesses
After School Care:
Measles Exclude for at least 4 days after onset of the rash.
2:50 - 4:50 or part thereof $16
2:50 - 5:50 or part thereof $24 Meningitis
Exclude until the person is well.
2:50 - 6:20 or part thereof $28 (bacterial)
2:50 - 6:30 or part thereof $32 Meningococcal Exclude until adequate carrier eradication therapy
infection has been completed.
Vacation Care:
Per day $55 (Additional $15 for excursions outside of Snug) Exclude for 9 days or until swelling goes down
Mumps
(whichever is sooner).
Non Attendance Fees
Rubella (German Exclude until fully recovered or for at least 4 days
In line with the Service’s policies, where your child cannot attend measles) after the onset of rash.
a scheduled session, you must notify SPSOSHC of your child’s
absence as outlined below, or full fees will apply: Salmonellosis, Shi- Exclude until there has not been a loose bowel
gella motion for at least 24 hours.
• After School Care (ASC) notification must be made prior to
2pm on the day of expected attendance; Streptococcal in- Exclude until the child has received antibiotic
fection (including treatment for at least 24 hours and the child feels
• Before School Care (BSC) notification must be made at least Scarlet Fever) well.
24 hours prior; Exclude until a medical certificate from the
Tuberculosis
• Casual booking - notification must be made by 24 hours prior. appropriate health authority is received.
In all other circumstances (unless a current and relevant doctors Exclude until 5 days after starting appropriate
antibiotic treatment, or for 21 days from the
certificate is presented), full fees will be charged; where a late Whooping Cough onset of coughing. Contact Public Health Services for
notification is made or no notification is received, an additional specialist advice about excluding non-vaccinated
$10.00 fee will be levied contacts, or antibiotics.
We request that all changes to current bookings (including Worms (intestinal) Exclude if diarrhoea present.
5 cancellations) are made in writing or via XPLOR. 14
Medication Late Collection Fee
Educators can only administer medication prescribed by a Where a child is not collected and signed out by the advertised
doctor. They cannot administer non-prescription drugs or closing time, a late collection fee of $5.00 for every 5 minutes or
dietary supplements unless the service is provided with written part thereof will be levied to the account. Where a child is
authorisation by a doctor. In addition to this, all medication collected from SPSOSHC late on a continual basis, the responsi-
administered at the Service must:
ble person and/or nominated supervisors will discuss alternative
Have written authorisation (in line with Service Policy and
booking options with the family.
Procedure);
Be administered by an authorised person;
Permanent Booking Cancellation
Be from its original container, bearing the original label;
Include the name of the child and clear instructions; Where a booking is cancelled on a permanent basis, the
Be before the expiry or use by date. cancelation must be made in writing, at least two weeks prior
to the end date; or payment of 2 weeks full fees will apply.
On arrival at the Service, families must give medication directly
to Educators for safe storage. Arrival and Departure
For the safety and security of ALL children, each child must be
Medical Conditions signed in on arrival and signed out on departure.
It is vital that SPSOSHC is made aware of any medical Any person signing a child in/out from SPSOSHC must be
conditions including allergies, anaphylaxis, asthma or diabetes. included as an authorised person on the child’s written
enrolment form as well as being included on XPLOR.
Families must outline medical conditions within the
enrolment form and provide all required documentation (e.g.
Medical Management Action Plan). An authorised person must sign each child in/out via the
‘XLPOR Hub’. The XPLOR Hub offers 2 options when signing
Medical Management Action Plans and Risk Minimisation Plans children in/out. (Please refer to the XPLOR section for more
must be maintained as current and be updated every 12 information).
months.
Children will not be permitted to leave the Service premises
Where your child has been prescribed medication in relation to unless the person collecting the child is listed on the enrolment
their diagnosed medical condition, for their safety and form and XPLOR or prior arrangements have been made with a
well-being they must not attend nominated supervisor (See Delivery and
SPSOSHC at any time without Collection of Children Policy for further details).
their pre-
scribed medi-
cation. Accounts are issued monthly.
Preferred payment method is direct deposit.
6
13
Signs and symptoms of COVID-19 may include:
Service Policies and Procedures • Fever;
Our Policies and Procedures are readily available at the • Cough;
Service. • Sore throat;
• Shortness of breath;
Our Policies and Procedures are continually reviewed and we • Breathing difficulty;
value the feedback of staff, children and families. This • Headache;
feedback supports us in ensuring our Policies and Procedures • Muscle or joint pains;
not only meet the requirements of National Law and National • Nausea;
• Diarrhea;
Regulations but the needs of our children, families and staff;
• Vomiting;
supporting us in our journey of continuous improvement. • Loss of sense of smell and altered sense of taste;
• Loss of appetite;
Adhering to our Policies and Procedures is a condition of • Fatigue.
enrolment and continued attendance at SPSOSHC. We
expect our staff, children and families to adhere to our Policies To minimise the spread of COVID-19, individual must enact
and Procedures at all times. Public Health requirements and recommendations including
implementing:
• Physical distancing, 1.5 meters (as practicable in an edu-
Confidentiality cation and care setting);
• Effective hand hygiene;
SPSOSHC is committed to providing a respectful environment
• Covering coughs and sneezes with a bent elbow (not
that protects each individual’s privacy and confidentiality. hands) or tissue (and dispose of tissue hygienically);
Where information is required (e.g. enrolment), the information • Minimising touching face, eyes, nose and mouth;
will only be used for its intended purpose and be handled and • Effective use of hand sanitiser;
stored in a confidential manner, including on an ongoing basis, • Minimising touching objects or surfaces (like doorknobs or
and in line with the Australian Privacy Principles (APP). tables) that have droplets from an infected person, and
then touching your mouth or face;
Personal information about you or your child will not be
disclosed to another person or party (including overseas)
without your consent, unless we are required to do so by law. For further, up to date information refer to
www.coronavirus.tas.gov.au/facts/about-coronaviruses-and-
covid19 and/or www.health.gov.au
For further information please refer to the Service Policies.
7Snug Primary School OSHC and Family Involvement
COVID-19 Families are offered a range of opportunities to engage and
collaborate with the Service. The Service operates on an open
door policy and encourages open and collaborative
communication and relationships between SPSOSHC and
SPSOSHC takes the health and safety of children, families and
families.
staff seriously and therefore in line with Public Health
recommendations, where a child or adult (i.e. staff or family Families can offer their thoughts and feedback on all aspects
member) is displaying COVID-19 symptoms the individual must: of the program at any time (both formally and informally) and
• Not attend SPSOSHC. Individuals are requested to stay at become further involved in a variety of ways such as working
home if they are unwell / displaying any symptoms of COVID‑19. bees or policy review.
• Contact the National Coronavirus Hotline (1800 020 080) /
Public Health (1800 671 738) and implement their advice (e.g.
undertake a COVID-19 test). Our Program
• Implement all requirements as outlined by Public Health. Our program is based on the principles, practices and
outcomes of the Framework for School Age Care in Australia
• Notify SPSOSHC.
(MTOP) and the United Nations Convention on the Rights of the
• Where a children or adult (i.e. staff or family member) Child. The Framework and Convention recognise that all
displays COVID-19 symptoms and/or has been directed by children have the right to relax and play; as well as the
Public Health to undertake a COVID-19 test, the person must importance of enjoyment, leisure and play in the development
confirm a negative COVID-19 status in writing (i.e. negative
of life skills.
COVID-19 results) prior to returning to SPSOSHC.
• As applicable, SPSOSHC will notify the Education and Care Each child’s current knowledge, strengths, ideas, culture,
Unit (DoE); abilities and interests are the foundation of the program. Our
program offers children the opportunity to join in a wide range
• Personal information will be treated confidentially, in line with of cultural, artistic and other recreational activities; at their
Australian Privacy Principles;
level and pace of interest.
Where a person receives a positive COVID-19 result and has
been in attendance at the service while infectious, SPSOSHC will
follow the advice of Public Health and the advice of Safe Work
Australia in relation to required cleaning practices.
8Complaints
Health and Safety
All complaints will be taken seriously. Complaints will be dealt
with in a confidential, transparent and timely manner. To support each child’s health and safety:
In line with the Service’s Policies and Procedures, where possible, Educators of SPSOSHC hold current, approved first aid, asthma
each person is encouraged to address complaint directly with and anaphylaxis qualifications;
the other party. For example, a complaint should be addressed SPSPOSHC, in conjunction with Snug Primary School, is part of the
firstly with the educator concerned, followed by the nominated Move Well Eat Well program;
supervisor, and when necessary the Principal of Snug Primary SPSOSHC provides a healthy morning and afternoon tea;
School.
All reasonable precautions, including supervision and relevant
Emergency Evacuation and Invacuation Practices authorisations and documentation, are maintained.
SPSOSHC will conduct emergency evacuation and invacuation The health and safety practices of the Service support a high
practices throughout the year (every 3 months that the service is quality service and encourages children to participate in valua-
operating). ble life skills in regard to health, nutrition, hygiene and safety.
Practices will be carried out and documented in a
well-organised and orderly manner, in line with the National
Regulations. An emergency and evacuation floor plan and
relevant instructions will be clearly displayed at each exit of the Sun Safety
Service. SPSOSHC will implement sun safe practices where the UV level is
Families will be notified of each practice and/or evacuation or 3 and above (e.g. mid August to the end of April). Slip – Slop –
invacuation to ensure children are fully supported at all times. Slap on a hat – Seek shade – Slide on sunglasses. Please refer to
the Sun Protection Policy for
Accidents/Incidents/Injuries further details.
SPSOSHC will take all reasonable steps to provide a safe and
engaging environment. Where an accident, incident, illness or
injury occurs, in line with the Policy and Procedure, SPSOSHC will
ensure the parent or authorised nominee is notified. This may
include a phone call, a request to collect your child and the
completion of relevant paperwork (Because of this, it is
important that all contact details remain current and each
person listed is aware they are an emergency contact). At all
times, children will be actively supervised, supported and
comforted.
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