Student Pre-Enrolment Handbook - 2018-2019 PERTH - Cambridge International College

 
CRICOS 01459A
                                  RTO 2325

  Cambridge International College
             Student Pre-Enrolment Handbook

                 2018-2019

      PERTH                                       MELBOURNE
297 Hay Street | East Perth |                   108 Lonsdale Street| Melbourne
WA 6004 | +61 8 9221 9990                       VIC 3000 | +61 3 9663 4933
Cambridge International College                                                VET STUDENT PRE-ENROLMENT HANDBOOK
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       Table of Contents
       WELCOME TO CAMBRIDGE INTERNATIONAL COLLEGE .........................................................................................3
          2. ABBREVIATIONS USED IN THIS HANDBOOK .................................................................................................................................4
          3. INTRODUCTION....................................................................................................................................................................4
          4. QUALITY STATEMENT ............................................................................................................................................................5
          5. CHANGE OF CONDITIONS .......................................................................................................................................................5
          6. COLLEGE LOCATION AND CONTACT NUMBERS ............................................................................................................................5
          7. FACILITIES...........................................................................................................................................................................5
          8. KEY CONTACTS ....................................................................................................................................................................5
          9. NATIONAL VOCATIONAL EDUCATION AND TRAINING REGULATOR ACT 2011 ...................................................................................6
          10. THE AUSTRALIAN QUALIFICATIONS FRAMEWORK (AQF) ...........................................................................................................6
          11. EDUCATION SERVICES FOR OVERSEAS STUDENTS (ESOS) ACT 2007 ...........................................................................................6
          12. ESOS FRAMEWORK ............................................................................................................................................................7
          13. PROTECTION FOR OVERSEAS STUDENTS...................................................................................................................................7
              13 a. Your rights .............................................................................................................................................................7
              13b. Your responsibilities ...............................................................................................................................................8
              13c. Contact details........................................................................................................................................................8
          14. STUDENT VISA REQUIREMENTS .............................................................................................................................................8
              14a. General requirements ............................................................................................................................................8
              14b. Financial Status ......................................................................................................................................................8
              14c. Students with School Age Dependants ...................................................................................................................8
              14d. English entry requirements ....................................................................................................................................9
              14e. Change of address - Contact Information ..............................................................................................................9
              14f. Overseas Student Health Cover (OSHC) ..................................................................................................................9
              14g. Unsatisfactory attendance and/or academic progress ..........................................................................................9
              14g.1. For VET students ...............................................................................................................................................10
              14h. Working while studying .......................................................................................................................................11
              14i. Breaches - Warning and Reporting .......................................................................................................................11
              14j. Deferral or Suspension of course ...........................................................................................................................11
          15. EDUCATION AGENTS .........................................................................................................................................................12
          16. ACCESS AND EQUITY .........................................................................................................................................................12
          17. LANGUAGE, LITERACY AND NUMERACY SUPPORT (LLN) ..........................................................................................................13
          18. STUDENT SELECTION .........................................................................................................................................................13
          19. GUIDELINES FOR ADMISSION ..............................................................................................................................................14
              19a. Introductory Information .....................................................................................................................................14
          20. APPLYING FOR AN AUSTRALIAN STUDENT VISA ......................................................................................................................14
              20a. Certified Documents.............................................................................................................................................14
              20b. Recognition of qualifications and statements of attainment ..............................................................................15
          21. RECOGNITION OF PRIOR LEARNING (RPL).............................................................................................................................15
          22. APPLICATION TO STUDY AT CAMBRIDGE INTERNATIONAL COLLEGE .............................................................................................15
          23. HOW TO APPLY FOR ENROLMENT AT CAMBRIDGE INTERNATIONAL COLLEGE ................................................................................16
              23a. Complete your Cambridge International College application form .....................................................................16
              23b. Application checklist to assist you to complete your application form – .............................................................16
              Have you… ...................................................................................................................................................................16
              23c. Submit your Australian Student Visa application .................................................................................................16
          24. OVERDUE FEE COLLECTION POLICY AND PROCESS ..................................................................................................................16
          25. ORIENTATION ON ARRIVAL .................................................................................................................................................17
          26. ACADEMIC INTEGRITY POLICY .............................................................................................................................................17
          27. COURSE OUTCOMES FOR VET QUALIFICATIONS .....................................................................................................................17
          28. RE-ASSESSMENT ..............................................................................................................................................................17
          29. PREPARING YOU FOR THE WORKPLACE ................................................................................................................................18

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          30. CANCELLATION AND REFUND POLICY ...................................................................................................................................18
             30a. Student Cancellation - Default .............................................................................................................................18
             30b. Cambridge International College Default ............................................................................................................19
             30c. Refund appeals .....................................................................................................................................................19
          31. ISSUES, CONCERNS OR COMPLAINTS .....................................................................................................................................19
             31a. Appeals Following Warning or Intention to Report Letter, Concern or Complaint Decision ................................20
             31b. Appealing the Assessment of your VET Competence ...........................................................................................21
             32. Conduct ..................................................................................................................................................................22
          33. DISCIPLINARY PROCEDURE FOR NON-COMPLIANCE WITH COLLEGE RULES ...................................................................................22
          34. TAKING LEAVE WHEN ILL ....................................................................................................................................................23
          35. APPROVED LEAVE .............................................................................................................................................................23
          36. PRIVACY AND CONFIDENTIALITY ..........................................................................................................................................23
          37. WELFARE AND GUIDANCE SERVICES .....................................................................................................................................24
             37a. Students under 18 years.......................................................................................................................................24
          38. LIVING IN MELBOURNE/PERTH ...........................................................................................................................................24
             38a. Estimates of Rental Accommodation ...................................................................................................................24
             38b. Cost of Utilities .....................................................................................................................................................24
          39. STUDENT RELEASE ............................................................................................................................................................25
             39a. Circumstances for Student Release ......................................................................................................................25
             39b. Circumstances for Non- Student Release .............................................................................................................25
             39c. Procedure for Requesting a Student Release........................................................................................................25
             39d. Calculating Fee Refund ........................................................................................................................................25
          AUSTRALIAN SERVICES WITH CONTACT DETAILS: ...........................................................................................................................27
             Services (Perth) ............................................................................................................................................................27
             Services (Melbourne) ...................................................................................................................................................28

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Cambridge International College      VET STUDENT PRE-ENROLMENT HANDBOOK
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       Welcome to Cambridge International College
       Congratulations on choosing to complete your studies with Cambridge International College. We will
       endeavour to ensure that your learning is successful and trust that you enjoy your time with us.

       This book contains important information about the college. If you do not understand anything or
       require further information, don’t hesitate to enquire from any of the marketing or admission staff
       listed in the key contacts in this booklet, they will gladly help.

       Cambridge International College offers a range of courses, which involve industry consultation to
       ensure currency and workplace relevance. Our courses are guided by experienced and qualified
       trainers, in a supportive learning environment. A variety of approaches are used to assist your
       learning and asses your knowledge and skills to support you in meeting the outcomes of your chosen
       qualification.
       The college has air-conditioned classrooms fitted with whiteboards, projectors, and Wi-Fi, to provide
       a comfortable environment for learning and teaching.

       During your enrolment with us it is expected that you attend class and achieve satisfactory academic
       progress. [Attendance and Course Progress Policies are available on the Cambridge International
       College website]

       By delivering nationally recognised qualifications Cambridge International College provides
       opportunities for improving your English and also for you to obtain Australian workplace knowledge
       and skills. On successful completion of the qualification there are pathway options to Higher
       Education in Australia.

       We look forward to meeting you and wish you every success with your studies.

       Cambridge International College staff

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2. Abbreviations used in this handbook                 of study. Material fees may vary depending on the
                                                       qualification. For detailed information on the
                                                       material fees please visit our website.
 Name                   Description                      CRICOS    National
                                                                                    Course           Duration
                                                          Code      Code
 ASQA     Australian Skills Quality Authority
  CIC     Cambridge International College                           ASQA ACCREDITED COURSES
CRICOS    Commonwealth Register of Institutions         090341M   FNS40615      Certificate IV in    34 weeks
          and Courses for Overseas Students
                                                                                  Accounting
 DET      Department of Education and Training
 DIBP     Department of Immigration and Border
          Protection                                    090342K   FNS50215        Diploma of         50 weeks
 DOS      Director of Studies                                                     Accounting
 eCoE     Electronic Confirmation of Enrolment
 EEO      Equal Employment Opportunities                092306J   SIT30816      Certificate III in   52 weeks
 ESOS     Education Services for Overseas Students
                                                                                 Commercial
          Act 2000
                                                                                    Cookery
  LLN     Language Literacy and Numeracy
 OSHC     Overseas Student Health Cover                                         (Perth campus)
  RPL     Recognition of Prior Learning
 RTO      Registered Training Organisation              092307G   SIT40516      Certificate IV in    78 weeks
  TPS      Tuition Protection Scheme                                             Commercial
  VET     Vocational Education and Training
                                                                                    Cookery
                                                                                (Perth campus)

3. Introduction
                                                        090995F   SIT50416        Diploma of         50 weeks

Australian Business Number: 12 068 849 927                                        Hospitality
RTO Number: 2325                                                                 Management
CRICOS Provider Number: 01459A                                                  (Perth campus)

Cambridge International College (CIC) is registered
                                                        090343J   BSB42015      Certificate IV in    34 weeks
by the Australian Government Australian Skills
                                                                                Leadership and
Quality Authority (ASQA) to deliver the following
vocational courses to International or local                                     Management
students under the revised Standards for RTO’s
(2015).                                                 090344G   BSB51915        Diploma of         50 weeks
Cambridge International College offers training                                 Leadership and
and assessment with qualified and experienced
                                                                                 Management
trainers and assessors who also have current
industry experience in their relevant area of study.
They are here to support you throughout your            092674G   BSB61015    Advanced Diploma       52 weeks
training program and help you further your career
                                                                               of Leadership and
goals.
                                                                                 Management
The list of qualifications delivered at Cambridge
International College follows. Please refer to the
Cambridge International College website                 092308G   BSB42415      Certificate IV in    34 weeks
[www.cambridgecollege.com.au] for details of                                    Marketing and
each qualification, including entry requirements                               Communication
and fees. Material fees cover the costs of the
learning resources essential to the course or unit
Cambridge International College                 VET STUDENT PRE-ENROLMENT HANDBOOK
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        092309F       BSB52415              Diploma of    52 weeks   Email: info@cambridge
                                        Marketing and                internationalcollege.edu.au
                                        Communication
                                                                     7. Facilities
                                                                     College Campuses
        092310B       BSB61315        Advanced Diploma    52 weeks   Our campus offers air-conditioned classrooms
                                       of Marketing and              equipped with whiteboards, projectors and Wi-Fi.
                                        Communication                Facilities at both campuses include:
                                                                         • Computer labs
                                                                         • Student library
       4. Quality statement                                              • Group study rooms and conferencing
       Cambridge International College is committed to                        facilities
       providing quality service and continuously aims to
                                                                         • Student common room
       improve our services and programs. We value your
                                                                         • Private prayer rooms
       suggestions and feedback as to how we can help
       you better.
                                                                     The campuses are located close to the CBD
                                                                     [Central Business District], train stations, public
       Our courses comply with the RTO Standards
                                                                     transport, public libraries, shopping centers and
       (2015). These standards are maintained through
                                                                     cinemas.
       continual professional development, industry
       liaison,  internal  auditing  validation   and
                                                                     Should the College consider relocating to new
       moderation.
                                                                     premises or acquire additional premises for the
                                                                     purpose of delivering ASQA accredited courses the
       5. Change of conditions                                       College Management will notify in writing ASQA
       Cambridge International College reserves the right            and the students enrolled with the College any
       to change its fees and conditions of enrolment at             intention to relocate at least 20 working days
       any time for prospective students, but this will not          before the relocation.
       affect any current students/enrolments. Changes
       to class times and/or the class timetables may also
                                                                     8. Key contacts
       change from time to time and at any time and
                                                                     Managing Director      Roelof Oosthuizen
       affected students will be given as much notice as
                                                                     The Managing Director is responsible for the
       possible if and when such changes are to occur.
                                                                     standard of training, assessment and safety in
                                                                     Cambridge International College, in accordance
       6. College location and contact numbers                       with the relevant government legislation

       Perth Campus                                                  Campus Managers
       297 Hay Street,                                               The Campus Manager is responsible for the day to
       East Perth, WA 6004                                           day running of the College facilities and the overall
       Telephone: (+61 8) 9221 9990                                  quality of the student experience.
       Email: info@cambridge
       internationalcollege.edu.au                                   Marketing Team
                                                                     The Marketing team are available, prior to an
       Melbourne Campus                                              enrolment, by appointment through reception, to
       108 Lonsdale Street,                                          help you with agent issues, visa and CoE issues,
       Melbourne, VIC 3000                                           study options, Letters of Offer, RPL and/or Credit
       Telephone: (+61 3) 9663 4933

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       transfers and fees. After enrolment please see the    responsible for registering training organisations
       DOS for any concerns.                                 and accrediting courses.
                                                             One of the core conditions of registration is that
       The Marketing team are responsible for giving         relevant applicants and RTOs comply with the
       students information about the College and            requirements set out in the new VET Quality
       answering questions about college facilities and      Framework.
       services. The Marketing Managers are the first        The VET Quality Framework is aimed at achieving
       contact for you if you have any agent problems        greater national consistency in the way providers
       during your time in Australia.                        are registered and monitored and in how
                                                             standards in the VET sector are enforced.
       Admissions                                            The VET Quality Framework comprises:
                                                                 • the Standards for NVR Registered Training
       admissions@cambridgecollege.com.au                           Organisations
       Admissions manage your college enrolment.                 • the Fit and Proper Person Requirements
       The admissions team are available for any queries         • the Financial Viability Risk Assessment
       or information regarding your application form.              Requirements
       Admissions are responsible for your enrolment,            • the Data Provision Requirements, and
       administration and receive all payments.                  • the Australian Qualifications Framework.

       Director of Studies
       The Directors of Studies are responsible for          10. The Australian Qualifications
       maintaining the quality of the courses in their       Framework (AQF)
       respective subject areas. They also deal with day     The Australian Qualifications Framework (AQF)
       to day academic problems related to the courses.      covers all qualifications in post-compulsory
                                                             education and training. It was developed to meet
       Trainers and Assessors                                the need for an overall system of qualifications to
       Trainers plan and deliver the course and asses your   support reforms in vocational education and
       progress. All vocational (VET) trainers have a        training. The AQF was introduced throughout
       Certificate IV in Training and Assessment             Australia in January 1995.
       (TAE40110) as well as relevant subject                www.aqf.edu.au
       qualifications and industry experience in their
       subject areas.                                        11. Education Services for Overseas
                                                             Students (ESOS) Act 2007
       Emergency Contact                                     The provision of education and training services to
       EMERGENCY contact (after business hours):             overseas students in Australia is regulated by the
       Perth: 0435265645                                     Department of Education and Training (DET)
       Melbourne: (+61 3) 8888 6565                          through the Education Services for Overseas
                                                             Students Act (2000) and associated legislation.

       9. National Vocational Education and                  The purpose of the legislation is to protect the
       Training Regulator Act 2011                           interests of people coming to Australia on student
                                                             visas, by providing tuition and financial protection
       The National Vocational Education and Training
                                                             and by ensuring a nationally consistent standard
       Regulator Act 2011 (NVR) is the legislation that
                                                             for    all   registered     providers.    Cambridge
       established a national regulator, the Australian
                                                             International College protects students’ fees
       Skills Quality Authority (ASQA), which is
                                                             through membership of the Tuition Protection

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       Scheme (TPS) and ensures the protection of
       student fees through the ESOS Assurance Fund.          13 a. Your rights
       As a CRICOS registered provider (01459A),              The ESOS framework protects your rights,
       Cambridge International College must comply with       including:
       the ESOS Act, associated legislation and               • your right to receive, before enrolling, current
       regulations. There are penalties for failure to            and accurate information about the courses,
       comply.                                                    fees, modes of study and other information
                                                                  from your provider and your provider’s agent.
       Under the ESOS Act, Cambridge International
                                                              • your right to sign a written agreement with
       College must report directly to DIBP, when a
                                                                  your provider before or as you pay fees, setting
       student breaches the visa requirements, in
                                                                  out the services to be provided, fees payable
       particular the requirements about student’s
                                                                  and information about refunds of course
       maintaining satisfactory attendance and progress
                                                                  money.
       in their course. Should you wish to obtain further
                                                                  You should keep a copy of your written
       information about the ESOS Act a summary fact
                                                                  agreement.
       sheet is available on the DET website at:
       https://tps.gov.au/StaticContent/Get/StudentInformat
                                                              • your right to get the education you paid for.
       ion                                                        The ESOS framework includes consumer
                                                                  protection that will allow you to receive a
       12. ESOS framework                                         refund or to be placed in another course if
       The Australian Government wants overseas                   your provider is unable to teach your course.
       students in Australia to have a safe, enjoyable and
       rewarding experience of study. Australia’s laws        The ESOS framework sets out the standards
       promote quality education and consumer                 Australian education providers offering education
       protection for overseas students. These laws are       services to overseas students must obey. These
       known as the ESOS framework and they include           standards cover a range of information you have a
       the Education Services for Overseas (ESOS) Act         right to know and services that must be offered,
       2000 and the National Code 2007. A detailed            including:
       explanation of this framework can be accessed on       • orientation and access to support services to
       the DET website at:                                        help you study and adjust to life in Australia
       https://internationaleducation.gov.au/Regulatory-      • who the contact officer or officers is for
       Information/Documents/esosstudentfactsheetv3.pdf
                                                                  overseas students
                                                              • if you can apply for course credit
       13. Protection for overseas students                   • when your enrolment can be deferred,
       As an overseas student on a student visa, you must         suspended or cancelled
       study with an education provider and in a course       • what your provider’s requirements are for
       found on the Commonwealth Register of                      satisfactory progress in the courses you study
       Institutions and Courses for Overseas Students             and
       (CRICOS) at www.cricos.deewr.gov.au
                                                              • what support is available if you are not
       CRICOS registration guarantees that the course
                                                                  progressing well
       and the education provider at which you study
                                                              • if attendance will be monitored for your course,
       meet the high standards necessary for overseas
                                                                  and
       students.
                                                              • a complaints and appeals process.
       Please check carefully that the details of your
       course − including its location − match the
                                                              One of the standards does not allow students to
       information on CRICOS.
                                                              enrol with another provider before having
       http://cricos.education.gov.au
                                                              completed six [6] months of their primary course
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       of the original enrolment with the primary
       provider. If you want to transfer before this time         14. Student Visa requirements
       you need your provider’s permission. Other
       institutions may not enrol you without a release           14a. General requirements
       letter.                                                    The Department of Border Protection (DIBP) has a
       DET contact: telephone 1300 615 262 (local call            number of requirements for granting a student
       costs), visit the website:                                 visa. Granting of a student may visa depend on:
       https://internationaleducation.gov.au and/or
       submit an ESOS enquiry form online from the                •    Your country of origin
       website at Contact Us.                                     •    Whether you have enough money to support
                                                                       yourself during your course
       13b. Your responsibilities                                 •    Your English proficiency
       As an overseas student on a student visa, you have         •    Your likely compliance with the terms of your
       responsibilities to:                                            visa
       • satisfy your student visa conditions                     •    Other matters considered relevant to
       • maintain your Overseas Student Health Cover                   assessing your application.
           (OSHC) for the period of your stay
       • meet the terms of the written agreement with             Visas are processed through the Australian
           your education provider                                Immigration Office, High Commission, Embassy or
       • inform your provider , within 7 days, if you             Consulate in your home country. You will also be
           change your address or update contact                  required to show that you meet the entry
           information.                                           requirements for the course for which you intend
       • maintain satisfactory course progress                    to enrol. Once in Australia it is important that you
       • follow your provider’s attendance policy                 keep to the terms of your visa. Australian
                                                                  Government Regulations state that students on a
       13c. Contact details                                       student visa must maintain a satisfactory rate of
           Your                  DET                  DIBP        academic progress and attendance.
         provider
       For policies     For your ESOS           For visa
                                                                  Information on visa matters is available from your
       and              rights and              matters:
       procedures       Responsibilities:                         Cambridge International College Agent with full
       that                                     http://www.bord   additional information on student visa issues being
                        https://international   er.gov.au         available on the Department of Immigration and
       affect you:
                        education.gov.au/Re
                        gulatory-
                                                                  Border Protection (DIBP) Internet site at
       • Speak with                             •Contact the      http://www.border.gov.au
                        Information/Docume
       your                                     DIBP office in
                        nts/esosstudentfacts
       provider                                 your country
                        heetv3.pdf                                14b. Financial Status
       • Go to your     • ESOS Helpline                           Under current country assessment levels, students
       provider’s       1300 615 262                              must sign a declaration that they have sufficient
       website          131 881 (within in                        funds to cover their stay in Australia. Students
                        Australia)
                                                                  must have evidence that they have funds totaling
                        • ESOS enquiries,
                        https://international                     AUD 18,000 in Australia. Students accompanied by
                        education.gov.au                          a spouse should add AUD 4,200 per annum.
                        Online Enquiry Form

                                                                  14c. Students with School Age Dependants
                                                                  You should add a further 20% to their annual
                                                                  budget if you have at least 1 child, plus an
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       additional AUD$8,000 per annum for the cost of          Overseas Student Health Cover (OSHC) provides
       schooling if the child is of school age. For each       insurance cover that permits you to use this
       additional child a further 15% should be added to       system. Your health Cover covers a portion of the
       your budget as well as the cost of the school fees.     costs for any medical or hospital care you need
                                                               while studying in Australia. It also provides part
       14d. English entry requirements                         payment for most prescription drugs and
       Depending on your student visa assessment level         emergency ambulance transport.
       you may need to prove your English level to get a
       Student Visa (Subclass 500). But, in general, you       If you are an international student studying in
       must be able to read, write and understand English      Australia, you must purchase an approved OSHC
       to benefit from a vocational (VET) course. Before       policy from a registered health fund – before
       you start your course you will need to prove your       applying for your visa. You will also need to
       language level as part of the enrolment process.        maintain your OSHC throughout your stay in
                                                               Australia.
       For admission to the Cambridge International            You can find out more about the conditions of
       College, English language proficiency must be           health coverage and about purchasing Overseas
       demonstrated by achieving the following minimum         Student Health Cover at the website
       standards:                                              http://studyinaustralia.gov.au/Sia/en/StudyCosts/
       Test of English as a Foreign Language (TOEFL) 500       OSHC.htm
       International English Language Testing System;
       (IELTS) 5.5 (General Training);                         14g. Unsatisfactory attendance and/or
       International Second Language Proficiency Rating        academic progress
       (ISLPR) 3+                                              Cambridge International College states that there
       A Certified copy of your English proficiency must be    is a direct relationship between the successful
       attached to your Cambridge International College        completion of assessment events and competency
       Application form.                                       achievement with attendance and active class
                                                               participation. Therefore the College will monitor
       14e. Change of address - Contact                        class attendance and keep records of unexplained
       Information                                             absences. Cambridge International College
       Upon arriving in Australia you are required to          maintains an 80% minimum attendance standard.
       advise us of your residential address, email            For VET courses, students are required to
       address and your mobile telephone number.               undertake all in-class group tasks.
       If you move house or change your mobile number
       it is extremely important that you give us your new     In accordance with the guidelines of Standard 11
       address and contact information within 7 days of        of the National Code, Cambridge International
       this change. You will also be given a college email     College will report students to the DIBP when they
       address and this address will be used for all college   fail to meet satisfactory attendance requirements,
       communication. This will ensure that you receive        if not making satisfactory academic progress
       important information about your course, fee            and/or a student is absent for more than five
       receipts and any other important information. A         consecutive days. Cambridge International College
       Contact Information Form is available from              may choose not to report a breach if:
       reception.                                              • the student’s attendance is at least 70 per cent
                                                                    with satisfactory explanatory evidence for the
       14f. Overseas Student Health Cover (OSHC)                    absences;
       Australia has an efficient health care system which     • the student is maintaining satisfactory
       is subsidised by the Australian Government.                  academic performance ;

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       •    there are compassionate and compelling            Students may lodge an external appeal or
            reasons or circumstances for poor attendance      complain about a decision through the Overseas
            and/or academic progress ; and                    Students Ombudsman within 5 working days of the
       •    this is consistent with the provider’s            end of the internal appeal process or decision. See
            documented attendance and academic                the Overseas Students Ombudsman website
            progress policies and procedures.                 www.oso.gov.au or phone 1300 362 072 for more
                                                              information.
       It is important and expected that students make
       satisfactory progress in their course of study.        If a student chooses to access an external appeal
       Cambridge International College will also monitor      process, Cambridge International College will
       academic performance of each student and will          maintain the student’s enrolment during the
       intervene where that performance is not                process.
       satisfactory.
       Trainers will monitor and assess students’              If a student’s appeal is successful the result will
       attendance and academic progress on a daily and        vary. For example:
       weekly basis and then again at term end. This is       • If the appeal shows that there was an error in
       usually across two units depending on the course       calculation, and the student actually met a
       and approximately every two months.                    satisfactory attendance rate or made satisfactory
                                                              academic progress (successfully completed more
       Satisfactory progress is defined as successfully       than 50% of the course requirements for that
       completing at least 50% of the study load in each      study period), Cambridge International College will
       teaching period.                                       take no action in reporting the student.
                                                              • If the appeals process shows that the student
       Students who do not pass at least 50 % of the          has not met a satisfactory attendance or made
       Units undertaken in a study period will be             satisfactory academic progress, but there are
       informed of their lack of academic progress in         compassionate or compelling reasons for the lack
       accordance with the Academic Progress Policy.          of progress, ongoing support will be provided to
       Depending on where a student is positioned with        the student and the report will not be made.
       respect to the academic progress policy, an
       intervention strategy may be required.                 If any internal or external complaint handling or
                                                              appeal process results in a decision that supports
       Where there is no effort to improve academic           the student, Cambridge International College will
       progress and/or the student continues not to           immediately implement any decision and/or
       make satisfactory academic progress, the student       corrective and preventative action required, and
       will be issued with a Notification of Intention to     then advises the student of the outcome.
       Report from Cambridge International College
       outlining the college’s intention to report to DIBP    For more details of Academic progress please find
       for failure to maintain satisfactory academic          the policy and procedure on the website.
       progress.
                                                              14g.1. For VET students
       At this time the student will have 20 working days     The student will be first contacted by email when
       to appeal.                                             their attendance falls to 90% or when they are
       If no appeal is made or if the appeal is not upheld,   absent for more than five consecutive days. They
       the student will be reported to Department of          will receive a letter by email informing them of the
       Immigration and Border Protection (DIBP) for           situation and the implications of a falling
       unsatisfactory academic progress.                      attendance rate.

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       The College will next contact the student by email      student visa. Most student visa holders no longer
       when the attendance falls to 85% through an             need to apply separately in Australia for
       Intervention Counseling letter. The VET DOS will        permission to work.
       meet with the student to inform them that their         14i. Breaches - Warning and Reporting
       attendance is unsatisfactory. The VET DOS will          Students registered under CRICOS are subject to
       check the academic progress of the student and          DET-DIBP attendance, academic and financial
       where the academic progress is also not                 warning and reporting requirements. If you have
       satisfactory, an intervention plan will be              been absent for 5 consecutive days without
       implemented.                                            approval, have not been consistently attending
                                                               your course or your fee payment schedule is not
       Where attendance falls below 80% and the                up to date, you will be contacted by the VET
       student is not making academic progress a student       Administration office or DoS either by email phone
       will be issued, via email, with a Notification of       to arrange an appointment to discuss these
       Intention to Report letter from Cambridge               matters. A record of this discussion will be kept in
       International College outlining the school’s            your student file.
       intention to report to DIBP for failure to maintain
       satisfactory attendance.                                You will be reported to DET-DIBP if:
                                                               • Your attendance is not satisfactory
       At that time the student will have 20 working days      • You are not maintaining satisfactory academic
       to appeal. If no appeal is made or if the appeal is        progress
       not upheld, the student will be reported to DET-        • You withdraw from a course without following
       DIBP for unsatisfactory academic progress.                 the correct procedures;
       For more information refer to the Policies.             • You have not paid your fees.

       If a student is absent for 5 days, the DOS will         You will be advised in writing and required to
       request the College Student Services/Academic           attend a meeting with a DET-DIBP official within 28
       Coordinator to telephone the student to find out        days after the day specified in the letter.
       the reason. If there is a problem the College will
       offer to help. If for any reason the College can’t
                                                               14j. Deferral or Suspension of course
       contact the student after repeated efforts, the
                                                               Students enrolled at Cambridge International
       College will inform DIBP.
                                                               College are only allowed to defer their course in
                                                               the following circumstances:
       For more information see Appeals, page 22.
                                                                • illness (documented by a doctor’s certificate)
       Students may refer to the Overseas Student
                                                                • bereavement
       Ombudsman for help with any query or complaint:
                                                                • other exceptional circumstances beyond the
       www.oso.gov.au
                                                                    control of the student. [Compassionate &
                                                                    Compelling Circumstances]
       14h. Working while studying
                                                               If a student defers or suspends their studies
       Overseas students are allowed to work 40 hours a
                                                               Cambridge International College is required to
       fortnight while their course is in session (excluding
                                                               notify DET-DIBP via PRISMS. One of the conditions
       any work undertaken as a registered component of
                                                               of a student visa is that you may only change to a
       their course of study or training) and they can
                                                               different college within the first six months of your
       work unlimited hours during scheduled course
                                                               primary course under exceptional circumstances
       breaks.
                                                               and with a release letter from the College.
       Permission to work is provided with a visa grant.
       This applies to both the primary student and any
       family members travelling with them on their
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       15. Education agents                                   •    Internal and external complaint and appeals
       Cambridge International College is responsible for          procedures
       the actions of education agents representing the       •    The non-academic student support services of
       College. All Cambridge International College agents         special relevance to international students.
       have signed an agreement with the College.
       Cambridge International College reviews the            16. Access and equity
       activities of agents continuously. If you believe      Access refers to the ability of students to enter
       your agent is misleading you or misrepresenting        training. Equity is a term used to cover issues
       the College, please contact us immediately.            relating to the student participation in the College
       You should not be asked for additional fee             and achievement of outcomes in their chosen area
       payments by agents once you have been accepted         of training. Cambridge International College will
       by Cambridge International College. Should you be      meet the needs of individuals and the community
       asked for additional fees, please speak to the         through the integration of access and equity
       College Finance Officer.                               guidelines. Cambridge International College will
                                                              ensure that equity principles for all people are
       A Cambridge International College Education            implemented through the fair allocation of
       Agent must provide you with information on the         resources and the right to equality without
       following before you make an application to study:     discrimination.

       •    Facilities, equipment and learning resources;     Cambridge International College will provide
       •    Course content, course duration and the           opportunities for persons to participate in the
            qualification gained on completion.               vocational education and training system. This
       •    Teaching and assessment methods;                  College prohibits discrimination towards any
       •    Details of any arrangements with other            individual or group in any form, including:
            providers for recognition or completion of the
            course.                                           •    Gender;
       •    Tuition fees, refund conditions and other         •    Pregnancy;
            expenses;                                         •    Race, colour, nationality, culture, ethnic or
       •    Information about living in Australia, the             ethno-religious background;
            College campus and location, accommodation        •    Marital status;
            availability, and costs of living;                •    Sexual/Gender identification and/or
       •    The minimum level of English language                  orientation (actual or presumed)
            proficiency, educational qualifications and       •    Disabilities; and
            work experience required for acceptance into a    •    Indigenous Australians.
            course;
       •     Student visa requirements.                       All Cambridge International College employees are
       •    The conditions imposed on student visas           committed to ensuring that the College selection
            including satisfactory academic performance,      criterion is non-discriminatory, providing fair
            attendance requirements and working.              access to training for all people through:
       •    The requirement that Cambridge International      • Being responsive to your needs and
            College must report students who fail to meet         suggestions on a day to day basis. If a member
            their visa conditions to DIBP                         of staff believes that a student is experiencing
       •    Withdrawal arrangements;                              difficulties, then it is their responsibility to
       •    Admission procedures, credit transfers and the        refer the matter to the Director of Studies.
            recognition of prior learning (RPL) policies at       Upholding the values and integrity of
            the College;
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            Cambridge International College by complying
            with policies;                                     17. Language, Literacy and Numeracy
       •    procedures and legislative requirements, and       Support (LLN)
            incorporating access and equity principles into    If you have problems with language, literacy or
            all functions and activities within Cambridge      numeracy, we will discuss a number of options to
            International College, as well as the operation    help. If necessary we will offer counselling about
            and culture of Cambridge International             your particular problem and how it may affect
            College;                                           your progress in our course. Recommendations
       •    Providing training and assessment and learning     will be made but, finally it is up to you whether
            resource materials of the highest quality that     you act on them.
            take into account cultural and linguistic needs    If the assessment identifies that you need further
            and will be used in an ethical manner;             development in a specific area, the Director of
       •    Participating in staff development programs to     Studies, will discuss the options with you.
            assist in developing training and assessment       The Learning Advisor is also available, free of
            methods and practices, as well as skills in        charge, for learning support on campus. The
            relating appropriately to a diverse student        Learning Advisor is able to provide ongoing on
            population;                                        campus support with literacy, numeracy and study
       •    Being responsive to the needs and suggestions      skills.
            of Cambridge International College students by
            ensuring that training and assessment
                                                               18. Student selection
            procedures are flexible;
                                                               Cambridge International College have the
       •    Assessment methods include but are not
                                                               following selection criteria in recruiting students
            limited to, demonstration, written tests,
                                                               for our programs. These include relevant skills,
            questions and answers, oral questioning,
                                                               experience and career plans.
            written reports, role play and/or visual
            simulations, case studies, presentations,
                                                               To study in a VET program at Cambridge
            portfolio development and
                                                               International College you must be at least 18 years
            practical/supervisory reports.
                                                               old. You must have completed Year 11 or its
       •    Being alert to the facts that some training        equivalent for Certificate III and Certificate IV
            programs offered may have a limited number         course, and Year 12 or its equivalent for Diploma
            of places available and these will be filled as    of Advanced Diploma course. However, if you are a
            per the requirements detailed with the client      mature age entrant, you may use your work
            selection information;                             experience as evidence of your ability to
       •    Ensuring our enrolment procedures will be free     successfully complete the course. You must also
            of discrimination, and if an individual does not   have an IELTS [general] score of 5.5 or equivalent
            meet the entry requirements, all attempts will     to enter a Vocational Course.
            be made to assist them to identify all             If you do not have the required level of English
            alternative courses of action.                     Cambridge International College will ask you to do
                                                               an English Course to help you meet the entry
       Should you feel that you have any issues related to     requirement.
       access and equity, you should contact the               The amount of English study you will need
       Admissions Manager. If you are not happy with the       depends on your current level of English.
       response you can contact the Chief Executive
       Officer. All discussions will be treated                In addition, specific training programs may require
       confidentially. All our staff are expected to follow    a different or specific type of selection criteria. The
       our Code of Conduct. This handbook sets out your        most common selection criteria are:
       rights and responsibilities as a student.
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       •   ability to complete the training program;          Australian High Commission, Embassy or
       •   the reason why you wish to take the training       Consulate. You can also obtain information about
           program and how the program will help you          Australian Student Visas on the following
           with your career plans;                            Australian         Government           websites:
       • any other criteria relevant to National Training     www.studyinaustralia.gov.au; www.border.gov.au
           Package pre-requisites.                            These websites provide you with official details
       Offers of course placement will be based on the        about:
       assessment of the Director of Studies who will take    • Entry requirements for a Student Visa;
       your qualifications and proficiencies into account.    • Your responsibilities after you receive your
                                                                 Student Visa;
       19. Guidelines for admission                           • Documents you are required to submit with
                                                                 your Student Visa application.
       19a. Introductory Information
                                                              Please Remember: Depending on the country in
       To study in Australia you must:
                                                              which you live and the application process, your
       • be enrolled in a course which is registered by       visa may take weeks or even months to be
           the Australian Government;                         approved. This is important to remember when
       • attend the course full time. That is for at least    you choose your start date with Cambridge
           20 contact hours per week*;                        International College.
           [*Study mode / delivery of all courses are full
           time face-to-face on campus, with practical
                                                              20a. Certified Documents
           off-site commercial kitchens for Certificate III
                                                              When you apply to enrol in a Cambridge
           in Commercial Cookery and simulated work
                                                              International College course you will be asked to
           environments. An online learning platform is
                                                              supply Certified Documents. Certified Documents
           also available to access learning resources]
                                                              are copies of original documents which have been
       • have an Australian Student Visa.
                                                              certified as being a true copy of the original
                                                              document.
       The following information will help you to apply to
       study in Australia at Cambridge International
                                                              The copies can only be certified by an authorised
       College. This information is a guide only and you
                                                              person, such as:
       will find more information about visa
                                                              • The institution which issued the original
       requirements,      student     selection,   course
                                                                 documents;
       information and fees:
                                                              • An officer in the admissions department of
       • in this Cambridge International College Student
                                                                 Cambridge International College;
           Handbook
                                                              • An appointed agent               of Cambridge
       • on the Cambridge International College
                                                                 International College;
           website (www.cambridgecollege.com.au);
                                                              • An officer in the records or admissions
       • in Cambridge International College brochures;
                                                                 department of a tertiary institution;
       • on Australian Government websites listed
                                                              • A Justice of the Peace (Australia only);
           below or
                                                              • A Notary Public (People’s Republic of China
       • by contacting the College.
                                                                 only).

       20. Applying for an Australian Student                 The copies must:
       Visa                                                    • State – “I certify this to be a true copy of the
       To apply for a visa you need to contact a                  original”;
       representative of the Australian Government at an       • Be signed and dated by the authorised person;

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        •    Contain the clearly written name, occupation         their qualifications and/or Statements of
             and contact details of the authorised person.        Attainment recognised by completing the RPL
             In the case of a tertiary institution the official   Application form before coming to Australia or
             stamp of the institution should be used.             during the first two weeks after enrolling in a
                                                                  course unit at Cambridge International College.
       Certified copies of documents can be accepted in           RPL will not be considered after that time.
       hard copy by mail for the application process or by
       fax or email from Cambridge International College          Where RPL is granted before an International
       agents. Certified documents submitted to                   Student has a visa issued, then the period of the
       Cambridge International College become the                 course will be adjusted appropriately when the
       property of the college and will not be returned.          Electronic Confirmation of Enrolment (eCoE) is
                                                                  issued. If RPL is agreed after visa issue the College
       Original documents, which are in a language other          will report the change of course duration via
       than English, must be translated by an official            PRISMS as required under Section 19 of the ESOS
       translator registered with a government body or            Act 2000. If such a case occurs the student will
       by agents who have been designated as                      maintain a full time study load. In either case the
       translators. These translated documents must               student will not be allowed to study less than a
       include the date, the name and signature of the            minimum full time load per week (20 hours).
       translator and the translator’s official stamp.
                                                                  DIBP through PRISMS is to be advised of the
       20b. Recognition of qualifications and                     student’s RPL. The student’s details are adjusted to
       statements of attainment                                   reflect the College decision.
       All AQF qualifications and statements of
       attainment will be fully recognised and credit             There is a fee schedule for when a student applies
       transfer is available to students enrolling in any of      for recognition of their skills. This schedule consists
       our courses.                                               of an application fee plus a fee per unit of
                                                                  competence for which they are seeking RPL. These
       Any student wishing to apply for recognition of            fees must be paid when making the application
       existing qualifications or a statement of attainment       and are not refundable. The fee per unit of
       should apply to Admissions or the Director of              competence may vary for each course. Please
       Studies for a Recognition of Prior Learning                enquire prior to making an RPL application.
       application       or       visit    the      website
       www.cambridgecollege.com.au.                               If a student is unsuccessful the total amount paid
                                                                  less the RPL application fee will be deducted from
                                                                  the course tuition fees. If a student gains RPL
       21. Recognition of Prior Learning (RPL)
                                                                  through the RPL process for units of their course,
       Students with VET training programs are provided
                                                                  their overall course time will effectively be
       with full recognition of their current skills and
                                                                  reduced. Therefore, a pro rata adjustment to the
       knowledge. CIC promotes the acknowledgment of
                                                                  course fees will apply. Any adjustment of time will
       'non-traditional' forms of learning as valid
                                                                  comply with National Code standard 12.
       pathways for recognition of competency
       achievement during the RPL assessment process.
       The RPL process conducted is an assessment                 22. Application to study at Cambridge
       process, which provides acknowledgement of all             International College
       skills and knowledge gained through life                   You must complete an application form before you
       experiences, work experience, previous training            begin studying at CIC. This application form
       and formal education. A student may elect to have          contains all necessary data, which may be

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