2020 Half year results presentation - First 6 months ended 30 June 2020 - Bupa

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2020 Half year results presentation - First 6 months ended 30 June 2020 - Bupa
2020
  Half year results presentation
First 6 months ended 30 June 2020
2020 Half year results presentation - First 6 months ended 30 June 2020 - Bupa
Bupa Half year results 2020

Half year results presentation

Agenda                                                  Section 1

                                                        Overview
                                                        Section 2

                                                        Market Unit performance
                                                        Section 3

                                                        Financial review
                                                        Section 4

                                                        Outlook and operating priorities
                                                        Section 5

                                                        Questions and answers

  Joy Linton        Gareth Roberts    Gareth Evans
  Chief Financial   Group Financial   Group Treasurer
  Officer           Controller

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2020 Half year results presentation - First 6 months ended 30 June 2020 - Bupa
Section 1   / Section 2   / Section 3 / Section 4 / Section 5
                                                                Bupa Full year results 2019

Section 1

Overview

   Joy Linton
   Chief Financial
   Officer

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2020 Half year results presentation - First 6 months ended 30 June 2020 - Bupa
Section 1          / Section 2        / Section 3 / Section 4 / Section 5                                                                                          Bupa Half year results 2020

Half Year 2020 Group overview

Results reflect disruption in health provision and aged care caused
by COVID-19, and reduced investment earnings – which more than
offset improved profit in insurance
        Revenue                                                    Statutory profit before       Underlying profit before
                                                                   taxation                      taxation
                                                                                                                            Principal drivers of underlying performance:
                                                                                                                            • Improved profit performance in insurance
        £5.8bn                                                     £153m                         £140m                        businesses where restrictions on access to
        -3% AER                                                    2019: £207m AER               -28% AER
                                                                                                                              hospitals for elective treatment reduced claims.
         0% CER                                                                                  -26% CER
                                                                                                                            • Health provision businesses significantly
                                                                                                                              impacted by closures due to government-
                                                                                                                              mandated lockdowns.
       Solvency II capital coverage                                Net cash generated from       Ratings                    • Reduced occupancy in care homes which were
       ratio1                                                      operating activities          Moody’s senior debt
                                                                                                 rating negative outlook      closed to new admissions.
                                                                                                 at2
       169%                                                        £843m                         A3
                                                                                                                            • Lower investment returns due to comparatively
       2019: 159%                                                  2019: £389m AER                                            lower interest rates.
                                                                                                 Fitch senior debt rating
                                                                                                 downgraded to3

                                                                                                 BBB+
1   The 2020 Solvency II capital position, SCR and coverage ratio are estimates and unaudited.
2 Moody’s     placed on negative outlook on 9 April 2020.
3   Fitch rating downgrade on 31 March 2020.                                                                                                                                                4 / 31
2020 Half year results presentation - First 6 months ended 30 June 2020 - Bupa
Section 1   / Section 2   / Section 3 / Section 4 / Section 5                Bupa Half year results 2020

Half Year 2020 Group overview

COVID-19 near-term impact and response
 •     In health insurance, we accelerated our telehealth and digital
       healthcare services. We took targeted actions to support customers.
 •     In health provision, our hospitals and clinical staff supported the
       national public health response across different countries.
       Restrictions affected dental and clinics.
 •     In aged care, we supported and cared for residents and their
       families, while ensuring our people could work safely.

 Our people have played a huge part in the COVID-19 response,
 supporting customers and contributing to the national responses, both
 on the frontline of health and care, and in working from home.

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2020 Half year results presentation - First 6 months ended 30 June 2020 - Bupa
Section 1    / Section 2    / Section 3 / Section 4 / Section 5                                                                                      Bupa Half year results 2020

Half Year 2020 Group overview

Strategic progress
 Our purpose
                                                                                                 Our strategic pillars of customer, people and performance, were
 Helping people live longer, healthier, happier lives                                            important foundations for our response to the pandemic.
 Our vision
                                                                                                 • Our ongoing programme of investment in technology
 The most trusted health insurer and provider                                                      capabilities enabled us to accelerate our digital and telehealth
 Our pillars                                                                                       services, safely.
                                                                                                 • Our scale and global footprint, and more streamlined
                                                                                                   organisational structure helped ensure business continuity
                                      People make the               Strong and
 Passionate about                                                   sustainable                    and operational resilience.
 our customers                        difference                    performance
                                                                                                 • In June, we improved our debt maturity profile through two
                                                                                                   bond issues together raising £650m.
                                                                                                 • In June, we announced the agreement to increase our
 Our goals
 Top market                Customer        Dental          Innovation
                                                                               Financial           shareholding in Bupa Arabia by 4% to 43.25%, subject to
                           growth          growth                              discipline
 position                                                                                          regulatory approvals.
 Our values                                                                                      • Total number of health insurance customers increased from
 Accountable       Caring     Courageous       Authentic     Open Passionate     Extraordinary     17.5m to 18m.

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Section 1   / Section 2   / Section 3 / Section 4 / Section 5
                                                                Bupa Full year results 2019

Section 2

Market Unit
performance

   Joy Linton
   Chief Financial
   Officer

                                                                                         7 / 31
2020 Half year results presentation - First 6 months ended 30 June 2020 - Bupa
Section 1         / Section 2         / Section 3 / Section 4 / Section 5                                                                                                                                           Bupa Half year results 2020

Australia and New Zealand
Results affected by occupancy challenges and costs in Australian aged
care
                                                                                                                                        •       Health Insurance: Revenue was marginally down             Operating environment
     Revenue                                                            Revenue by Business
                                                                                                                                                and underlying profit in line with prior year. Launched
                                                                                                                                                                                                          • Australia and New
     £2,238m                                                                       3
                                                                                            4                                                   a hardship scheme and used telehealth to support            Zealand economies
     (2019 HY: £2,153m CER)                                                                                                                     customers.                                                  impacted by COVID-19
                                                                            2
     -1% AER                                                                                                                            •       Health Services: Revenue growth driven by new               despite relatively short
                                                                                                                                                                                                            initial lockdowns. Further
      4% CER                                                                                                                                    Australian Defence Force contract. Underlying profit        wave now in parts of
                                                                                                                                                declined due to the suspension of dental, optical and       Australia.
     Underlying profit                                                                                                                          audiology services.
                                                                                                            1                                                                                             • Impacts of pandemic
                                                                                                                                        •       Australia Villages and Aged Care: Loss due to               challenging all
     £49m                                                              1.       Bupa Health Insurance 79%                                       reduced occupancy and increased staff costs.                businesses, particularly
     (2019 HY: £75m CER)                                               2.       Bupa Health Services 11%                                                                                                    health provision.
     -38% AER                                                          3.       Bupa Villages and Aged Care                                     Occupancy 82% (HY 2019: 88%).
                                                                                Australia 7%
                                                                                                                                                                                                          • Australian private health
     -35% CER                                                          4.       Bupa Villages and Aged Care New
                                                                                Zealand 3%
                                                                                                                                        •       New Zealand Villages and Aged Care: Revenue                 insurance sector facing
                                                                                                                                                increased despite COVID-19 impact on occupancy.             pressures. Affordability
     Combined operating ratio1                                                                                                                                                                              front of mind for
     Bupa HI Pty Ltd (Australia)                                                                                                                                                                            customers, with sector
                                                                                                                                                                                                            reform a government
         HY 2020                                 95%2                                                                                                                                                       priority.
         HY 2019                                 95%

1 Combined    Operating Ratio is an alternative performance metric for insurance businesses. It is calculated based on incurred cl aims and operating expenses divided by net earned premiums.
2 Bupa   HI Pty Ltd (Australia): based on S.05.01 Prudential Regulation Authority (SII) form (estimated and unaudited)

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2020 Half year results presentation - First 6 months ended 30 June 2020 - Bupa
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 Europe and Latin America

  Marginal growth in revenue and stable underlying profit
                                                                                                                             • Sanitas Seguros: Solid revenue growth. Underlying profit
      Revenue                                                            Revenue by Business                                   grew due to lower claims.
                                                                                                                                                                                               Operating environment
                                                                                                 10                          • Sanitas Dental: Revenue and underlying profit down.
      £1,827m                                                                        8
                                                                                             9
                                                                                                                 1             Majority of centres were closed due to lockdowns.               • Spain: COVID-19
      (2019 HY: £1,782m CER)
                                                                           7                                                                                                                     impacting economy.
      -3% AER                                                                                                                • Sanitas Hospitales: Revenue declined during lockdown.
                                                                                                                                                                                               • Poland: Economy
      +3% CER                                                                                                                  Underlying loss driven by the temporary suspension of             projected to fall with
                                                                          6                                                    elective treatments.                                              rising inflation.
                                                                                                                  2
      Underlying profit                                                                                      3               • Sanitas Mayores: Decline in revenue and a small                 • Turkey: Positive outlook
                                                                                         5             4
                                                                                                                               underlying loss due to reduced occupancy levels at 78%            with economy predicted
      £73m                                                               1.
                                                                         2.
                                                                             Sanitas Seguros 33%
                                                                             Sanitas Dental 4%
                                                                                                                               (HY 2019: 95%).                                                   to recover in 2021.
      (2019 HY: £72m CER)
                                                                         3.  Sanitas Hospitales and New
                                                                                                                             • LuxMed: Revenue growth and stable profit.                       • Latin America: Political
      0% AER                                                                 Services 5%
                                                                                                                                                                                                 and economic
                                                                         4. Sanitas Mayores 4%
      1% CER                                                             5. Bupa Chile 24%                                   • Bupa Acıbadem Sigorta: Performed well.                            uncertainty triggered by
                                                                         6. Bupa Global Latin America 8%
                                                                                                                                                                                                 the pandemic expected
                                                                         7. LuxMed 11%
                                                                         8. Bupa Acıbadem Sigorta 6%
                                                                                                                             • Bupa Chile: Decline in revenue and underlying loss in             to continue.
      Combined operating ratio1                                          9. CarePlus, Brazil 5%                                hospitals and clinics business. Strong revenue and profit in
                                                                         10. Bupa Mexico 0%
      Sanitas S.A. de Seguros (Spain)                                                                                          health insurance due to lower claims.
      HY 2020                         84%2                                                                                   • Care Plus: Good revenue growth, stable profit.
      HY 2019                                      90%                                                                       • Bupa Mexico: Improved results.
                                                                                                                             • Latin America: Improved underlying performance.
1 Combined  Operating Ratio is an alternative performance metric for insurance businesses. It is calculated based on incurred cl aims and operating expenses divided by net earned premiums.
2 Sanitas S.A de Seguros (Spain): Prepared under local GAAP (unaudited).

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Bupa Global and UK

Results reflect impact of COVID-19 in provision and aged care businesses

           Revenue                                                        Revenue by Business                                         • UK Insurance: Revenue up on an underlying basis
                                                                                            5                                           driven by growth in customer numbers, offset by           Operating environment
           £1,532m                                                               4                                                      commitment to pass back exceptional financial
                                                                                                                                                                                                  • Lockdown restrictions
           (2019 HY: £1,652m CER)                                                                                                       benefit to customers and investment in telehealth.          lifting with businesses
                                                                           3
           -7% AER                                                                                                  1                 • Bupa Global: Revenue stable and underlying profit           and health services
           -7% CER                                                                                                                      grew reflecting favourable claims.                          reopening to
                                                                                                                                                                                                    customers.
                                                                                      2                                               • Dental Care: Revenue reduced and reported an
           Underlying profit                                                                                                                                                                      • Concerns about a
                                                                        1.     Bupa UK Insurance 46%
                                                                                                                                        underlying loss due to temporary closure of practices.      second wave of
           £22m                                                         2.
                                                                        3.
                                                                               Bupa Global 27%
                                                                               Bupa Dental Care 11%
                                                                                                                                      • Care Services: Revenue down and reported an                 COVID-19 and the
                                                                                                                                                                                                    timing of longer term
           (2019 HY: £52m CER)
                                                                        4.     Bupa Care Services 12%                                   underlying loss due to the impact of COVID-19.
           -56% AER                                                     5.     Bupa Health Services 4%
                                                                                                                                                                                                    recovery.
                                                                                                                                        Occupancy 78% (HY 2019: 87%).
           -58% CER                                                                                                                                                                               • Economic uncertainty
                                                                                                                                      • Health Services: Performance down due to                    around the future EU-
                                                                                                                                        temporary closure of clinics.                               UK trading relationship
           Combined operating ratio1
                                                                                                                                                                                                    and trade agreements
           Bupa Insurance Ltd (UK)                                                                                                                                                                  with other countries.
            HY 2020                                 94%2

            HY 2019                                    95%

 1 Combined    Operating Ratio is an alternative performance metric for insurance businesses. It is calculated based on incurred cl aims and operating expenses divided by net earned premiums.
 2 Bupa   Insurance Limited: Prepared under local GAAP. Excludes our Irish insurer, and our associate, Highway to Health (GeoBlue).

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Other businesses
Revenue stable and underlying profit up mainly due to growth in
Bupa Arabia
                                                                Bupa Arabia                 Max Bupa                       Bupa Hong Kong
 Segmental performance

• Revenue stable at £243m.

• Underlying profit up 89% to
  £34m, mainly reflecting the
  growth in Bupa Arabia.                                                                     •   Seeing increase in
                                                                •   Agreement to                                           •   Launched new flagship
                                                                                                 demand for health
                                                                    increase shareholding                                      product Bupa Hero.
                                                                                                 insurance from young
                                                                    by 4% to 43.25%,                                       •   Accelerated digital virtual
                                                                                                 people due to COVID-19.
                                                                    subject to regulatory                                      services for health
                                                                                             •   Integration with new
                                                                    approvals.                                                 insurance and health
                                                                                                 partner, True North,
                                                                •   Renewed significant                                        centres.
                                                                                                 progressing well.
                                                                    SABIC contract.

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Section 1   / Section 2    / Section 3 / Section 4 / Section 5
                                                                 Bupa Full year results 2019

Section 3

Financial
review

  Gareth Roberts          Gareth Evans
  Group Financial         Group Treasurer
  Controller

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Section 1         / Section 2        / Section 3 / Section 4 / Section 5                                             Bupa Half year results 2020

HY 2020 Financial overview

Financial highlights

        Solvency II capital                          Statutory profit                            Underlying profit
        coverage ratio1                              before taxation                             before taxation

        169%                                         £153m £140m
        FY 2019: 159%                                HY 2019:                                    -28% AER
                                                     £207m AER                                   -26% CER

1   The 2020 Solvency II capital position, SCR and coverage ratio are estimates and unaudited.

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HY 2020 Financial overview

Results reflect the disruption caused by COVID-19 although
operational impacts vary by business and by geography
      Revenue                                                                                                    Underlying profit before taxation1                                                                                       Combined operating ratio2

                  HY 2020                                           £5.8bn                                                   HY 2020                              £140m                                                                  HY 2020                                                 92%

        HY 2019 (CER)                                               £5.8bn                                         HY 2019 (CER)                                               £190m                                                     HY 2019                                                        95%

         -3% AER                                                                                                     -28% AER
         +0% CER                                                                                                     -26% CER
      • Revenue was broadly flat year on year at CER.                                                           • Underlying profit declined by 26% at CER.                                                                             • The Group’s combined operating
      • Health insurance grew by 1%, driven by the                                                              • For our largest line of business, health insurance,
                                                                                                                                                                                                                                          ratio decreased by 3 ppts to 92%.
        acquisition of Bupa Acıbadem Sigorta in 2019                                                              underlying profit was up given the reduced levels of                                                                  • The improvement is a result of the lower
        and growth in our health insurance businesses in                                                          claims since the outbreak of COVID-19.                                                                                  claims due to disruption on elective
        Spain, Chile, Brazil and Hong Kong.                                                                                                                                                                                               healthcare procedures from COVID-19.
                                                                                                                • Central expenses and net interest margin were
      • Our provision and aged care businesses saw                                                                £38m, higher than the prior year (£27m) as
        declines of 2% and 4% respectively as the                                                                 comparatively lower interest rates adversely
        impact of COVID-19 resulted in the closure of                                                             impacted investment returns.
        clinics and significantly reduced occupancy
        rates, primarily because of admissions
        restrictions.

  1 Underlying profit is a non-GAAP financial measure. This means it is not comparable to other companies. Underlying profit reflects our trading performance and excludes a number of items included in statutory profit before taxation, to facilitate year-on-year comparison. These items include impairment of intangible
  assets and goodwill arising on business combinations, as well as market movements such as gains or losses on foreign exchange, on return-seeking assets, on property revaluations and other material items not considered part of trading performance.
  2 Combined Operating Ratio is an alternative performance metric for insurance businesses. It is calculated based on incurred cl aims and operating expenses divided by net earned premiums. The Group combined operating ratio is calculated based on the S.05.01 Prudential Regulation Authority (SII) form

  (estimated and unaudited).
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Statutory profit

Statutory profit before taxation was £153m

                                                                   HY 2020   HY 2019 (AER)
                                                                       £m              £m
     Underlying profit before taxation                                 140                 195

     Net loss on disposal of businesses and transaction costs on
                                                                       (5)                  (5)
     business combinations

     Net property revaluation gains                                     10                    8

     Realised and unrealised foreign exchange gains/(losses)            14                  (9)

     (Losses)/gains on return seeking assets, net of hedging           (5)                   24

     Group non-underlying items                                        (1)                  (6)

     Total non-underlying items                                         13                   12

     Statutory profit before taxation                                  153                 207

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Solvency1

Solvency coverage ratio remains within capital risk appetite

         HY 2020 Solvency position                                                                                Solvency II capital coverage ratio
                                                                                                                                                                               • Capital coverage at the half year was 169% (10 ppts
                                                                                                                                                                                 above 2019 FY) with surplus over Group SCR of
                Own Funds                                                            £4.2bn                          HY 2020                                            169%
                                                                                                                                                                                 £1.7bn.
               Solvency Capital                                                                                                                                                • The planned purchase of an additional 4%
                                                     £2.5bn         Surplus          £1.7bn                          FY 2019                                           159%
               Requirement
                                                                                                                                                                                 shareholding in Bupa Arabia which is expected to
           Risk sensitivities2                                                                                                                                                   complete in August 2020, along with the call of the Tier
                                                                                                                                                                                 1 bond in September 2020 will decrease the coverage
              Solvency Coverage Ratio                                                                                                                           169%             ratio by around 4% and 13% respectively.
              Property values -10%                                                                                                                154%                         • Our market risk sensitivities remain relatively low and
              Loss ratio worsening by 2%                                                                                                                  162%
                                                                                                                                                                                 COVID-19 has not changed our position on that
                                                                                                                                                                                 materially.
               Interest rate -100bps                                                                                                                         165%
                                                                                                                                                                               • Property, principally in the form of care home, hospital
              Group Specific Parameter (GSP) 3 + 0.2%                                                                                                          167%              and clinic assets, remains the most sensitive risk to our
              Credit spreads +100bps (no credit transition)                                                                                                    167%              capital coverage.
              Pension risk +10%                                                                                                                                 169%           • We intend to operate within a capital working range of
                                                                                                                                                                                 140% to 170% of SCR in normal conditions.
              Sterling depreciates by 10%                                                                                                                       169%
              Equity markets - 20%                                                                                                                              169%

  1   The HY 2020 Solvency II capital position, SCR and coverage ratio are estimates and unaudited.
  2   While this table only shows the impact of individual stresses, it is a helpful illustration of the relatively low risk inherent in our capital base.
      Group Specific Parameter (GSP) is substituted for the insurance premium risk parameter in the standard formula, reflecting the Group’s own loss experience.
  3
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Solvency

Movement in Solvency II capital surplus from FY 2019 to HY 2020

                                                                                                                                                                                                  80
                                                                                                                                                                                                                  20

                                                                                                                                                                             350
                                                                                           40

                                                       140                                                                                                                                                                     1,740
                                                                                                                              80

                                                                                                                                                             20

                   1,450

                                                                  1                                                                                                                                                    2
               Solvency                           Operating                        Cost of debt                         Net capex                        M&A activity   Tier 2 sub debt   Tiering restrictions   Other       Solvency
                surplus                            capital                          financing                                                                                                                                 surplus
               FY 2019                                                                                                                                                                                                       HY 2020

1   Operating capital of £140m includes adjusted IFRS comprehensive income, reflecting SII valuation differences and the exclusion of non-operating items.
2   Other includes the effect of market movements including changes in FX and economic parameters.

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    Cashflow

    Net cash generated from operating activities up £454m

        Net cash generated from operating activities

                                                                            • Net cash generated from operating activities increased
          HY 2020                                                   £843m     by £454m to £843m as a result of the delayed claims in
                                                                              the first half due to COVID-19 disruption to elective
                                                                              healthcare procedures and previously-disclosed one-off
          HY 2019 (AER)                      £389m                            tax settlement with the Australian Taxation Office in
                                                                              2019.
        +117% at AER

.

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        Funding

        Leverage higher at HY 2020 following bond issues, liquidity strong

                 Leverage ratio1                                                                                                                                   Debt call/maturity profile
                                                                                                            • Drawings under the revolving credit facility
                                                                                                              reduced to zero at 30 June 2020 (FY 2019:               £m

                                                                                                                                                                      1000
                    HY 2020                                                                                   £230m).
                                                                                                   27.3%                                                                                                    Bupa Finance plc Senior

                                                                                                            • Fitch downgraded Bupa’s credit ratings in March                                              Bupa Finance plc Tier 2 Subordinated

                                                                                                              and Moody’s put our ratings on negative outlook in       800                                  Bupa Finance plc Tier 1 Subordinated
                   FY 2019                                                                25.1%               April. We continue to liaise closely with both                                                perpetual guaranteed

                                                                                                              agencies.                                                                                     Bank facilities
                                                                                                                                                                       600

                   HY 2019                                                             24.3%                • Leverage up at 27.3% (FY 2019: 25.1%).
                                                                                                            • Leverage would be 34.4% (FY 2019: 32.7%) when
                                                                                                                                                                       400
                                                                                                              IFRS 16 lease liabilities are taken into account.
                   FY 2018                                                           23.5%
                                                                                                            • The increase in leverage is primarily due to the
                                                                                                                                                                       200
                                                                                                              timing of the bond issues and the temporary
                   HY 2018                                                              24.5%                 grossing up of the balance sheet in advance of the
                                                                                                              September 2020 call date and June 2021 bond                  0      2
                                                                                                              maturity.                                                        2020   2021   2022   2023   2024     2025      2026    >2026

1   Leverage is calculated based on gross debt (including hybrid debt) divided by gross debt plus equity.
2   Call date on Bupa Finance plc Tier 1 Subordinated perpetual guaranteed £330m bond.
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Cash and financial investments

Investment volatility remained relatively low through H1

      Cash and investment portfolio                                  HY 2020 Cash and investments by credit rating (%)
                                                                                                                          • £5.0bn cash and financial investments.
Section 1   / Section 2   / Section 3 / Section 4 / Section 5                                                                   Bupa Half year results 2020

2020 Group highlights – Environmental Social and Governance (ESG)

Our ESG agenda

 Remain focused on                                                                  Bupa Australia                            Increased health
 improving ESG                                                                      Health Foundation                         and wellbeing
 rating which was                                                                   extended                                  support for our
 upgraded to BBB in                                                                 partnership with                          people during
 December 2019                                                                      Kids Helpline to                          COVID-19
                                                                                    support the
                                                                                    Wellbeing @
                                                                                    School programme

                                         Launched global        Bupa Foundation                         Provided a range of
                                         Healthy                announced three                         support to
                                         Communities            year partnership                        communities
                                         Fund to support        with Mind, the                          affected by COVID-
                                         long term flagship     mental health                           19
                                         programmes             charity, and work
                                                                with educators

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                                                                Bupa Full year results 2019

Section 4

Outlook and
operating
priorities

   Joy Linton
   Chief Financial
   Officer

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Outlook and operating priorities

A resilient business well-placed to navigate the uncertain operating
environment
                                                                •   Well-placed to navigate the uncertain operating environment caused by
                                                                    COVID-19.

                                                                •   Underlying profit from our businesses is on track to meet pre-pandemic
                                                                    expectations for the full year:
                                                                      o Health insurance customers increased in first half.
                                                                      o Activity is recovering in health provision businesses.

                                                                • A strong solvency position, a solid balance sheet and healthy cashflow.

                                                                • Investing in our people’s safety and wellbeing.

                                                                • Continue investing in organic growth in our chosen markets, in technology
                                                                  capabilities and operational resilience.

                                                                • Prioritising investment in digital and virtual health and enhancing our services in
                                                                  health and wellbeing, particularly mental health.
                                                                • .

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2020 half year results presentation

Q&A                                                              Section 1

                                                                 Overview
                                                                 Section 2

                                                                 Market Unit performance
                                                                 Section 3

                                                                 Financial review
                                                                 Section 4

                                                                 Outlook and operating priorities
                                                                 Section 5

                                                                 Questions and answers

   Joy Linton             Gareth Roberts    Gareth Evans
   Chief Financial        Group Financial   Group Treasurer
   Officer                Controller

                                                                                                                         24 / 31
Further information

Information
For further information email:
ir@bupa.com

www.bupa.com/Corporate/
our-performance

Investors
Please get in touch:
ir@bupa.com

                                 25 / 31
                                      25
Appendix

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Bupa Half year results 2020

Appendix

Bupa Group

 Bupa's purpose is helping people live longer,
 healthier, happier lives.

 •   Founded in 1947, Bupa is a private company
     limited by guarantee. With no shareholders, our
     customers are our focus. We reinvest profits to
     benefit our current and future customers.

 •   We provide health insurance to 18m people
     around the world. We have health provision
     businesses and we also provide residential aged
     care services in selected markets.

 •   Over the past 70 years, our global footprint has
     grown from our origins in the UK to Australia,
     Spain, Poland, Chile, New Zealand, Hong Kong,                                                                         IPMI: We also offer international private
     Turkey, the US, Brazil, the Middle East and          Australia and                 Europe and Latin     Bupa Global   medical insurance (IPMI) for cover in most
                                                                                                                           countries, including through our associate
     Ireland. We have valuable partnerships with our      New Zealand                       America            and UK      business Highway to Health (GeoBlue) in
                                                                                                                           the US.
     associate businesses in Saudi Arabia and India.                                                                       In China, we have a representative office in
                                                             Bupa Hong Kong                                                Beijing and an integrated medical centre
                                                             Associate businesses in India                                 in Guangzhou.
                                                             and Saudi Arabia

                                                        For full list of businesses see Appendix Slide 29.
                                                                                                                                                              27 / 31
Bupa Half year results 2020

Appendix

Business mix
Bupa in the context of the wider insurance market

                                                     Health insurance1

                                                     We are primarily a health insurer. Health insurance accounts for 74% of our total revenue with 18m
                                                     insurance customers worldwide.
     Motor                    Specialist                                                                                                                   Life           Personal
                                                     Strong domestic health insurance presence in: UK, Australia, Spain, Saudi Arabia, Chile, Hong Kong,
                              P&C                    Turkey, India and Brazil2.                                                                                           Lines
                                                     International Private Medical Insurance through Bupa Global.
                                                     Dental insurance:
                                                     Australia, the UK, Spain, Chile, Poland, Hong Kong, Brazil and through Bupa Global.

                                                     Provision
                                                     We are also a health provider. Health provision accounts for 18% of our total revenue, comprising
                                                     around 370 health clinics, 20 hospitals and over 1,000 dental centres.

                                                     Hospitals: Spain, Chile, Poland and one in the UK.
                                                     Dental centres: UK, Ireland, Australia, Spain, Chile, New Zealand, Poland, Brazil and Hong Kong.
                                                     Clinics:
                                                     Spain, Chile, Poland, the UK, Brazil3, Hong Kong, Saudi Arabia, Australia, New Zealand and China.

                                                     Aged Care
                                                     Residential aged care accounts for 8% of total revenue.
                                                     We provide aged care services in the UK, Spain, Australia and New Zealand.

1. We also provide travel insurance, cash plans, subscription products and third party administration arrangements in different markets.                                                28 / 31
2. We have a growing domestic health insurance business in Mexico.
3. We also have very small numbers of clinics in other Latin American countries including Peru and Bolivia.
Appendix                                                                                                                                                                                                                                            Bupa Half year results 2020

Bupa’s footprint and Market Units
                                                            Australia and
                                                            New Zealand                                                         Europe and Latin America                                         UK and Bupa Global                               Other
                                                                                                                                                                          Bupa
                                                                                                                                                                       Global Latin                           Bupa           Saudi                        Hong
                                                          Australia         New Zealand1             Spain           Poland          Turkey      Chile        Brazil    America         Mexico        UK     Global2        Arabia3      India3           Kong       China

   Funding             Health insurance
                       Pay-as-you-go
                       Dental insurance
                       Travel insurance
                       Cash plans
   Health              Clinics
   provision           Hospitals
                       Dental centres
                       Optical and audiology
                                                                                                           4
   Aged care           Care homes
   provision           Retirement villages

                    Australia and New Zealand                                                          Europe and Latin America                                                       Bupa Global and UK               Other
                    Australia:                              New Zealand:                                Spain:                                Chile:                                                                   Saudi Arabia:              Bupa Hong Kong:
                                                                                                                                                                                      UK:
                    Bupa Health                             Bupa Villages and                           Sanitas Seguros                       Bupa Chile                                                               Private health insurer,    Health insurance and
                                                                                                                                                                                      Bupa UK Insurance
                    Insurance                               Aged Care New                               Sanitas Hospitales                                                                                             Bupa Arabia3, in           provision.
                                                                                                                                              Brazil:                                 Bupa Dental Care
                    Bupa Health Services                    Zealand                                     and New Services                                                                                               which we have a
                                                                                                                                              CarePlus                                Bupa Care Services                                          Bupa China:
                    Bupa Villages and                                                                   Sanitas Dental                                                                                                 39.25% stake. We
                                                                                                                                                                                      Bupa Health Services             also have an interest      Comprises our
                    Aged Care Australia                                                                 Sanitas Mayores                       Mexico:
                                                                                                                                                                                                                       in MyClinic.               representative office in
                                                                                                                                              Bupa Mexico                             IPMI:
                                                                                                        Poland:                                                                                                                                   Beijing and an integrated
                                                                                                                                                                                      Bupa Global2                     Max Bupa:3                 medical centre in
                                                                                                        LuxMed                                IPMI:
                                                                                                                                                                                                                       Private health insurer     Guangzhou.
                                                                                                                                              Bupa Global
                                                                                                        Turkey:                                                                                                        in India, in which we
                                                                                                                                              Latin America
                                                                                                        Bupa Acıbadem                                                                                                  hold a 44.42% stake.
                                                                                                        Sigorta

             1
             2
               In addition to care homes and villages, New Zealand also has a brain rehabilitation business.
               Global international insurance available in most countries. Includes 49% stake in Highway to Health (GeoBlue) in the US.
                                                                                                                                                                                                                                                                          29 / 31
             3 Bupa Arabia and Max Bupa are associate businesses.
             4 In Spain we also have day care centres.
Bupa Half year results 2020

Appendix

Breakdown of borrowings
                                                                 HY 2020   FY 2019   HY 2019
                                                                     £m        £m        £m

£330m perpetual hybrid bond (guaranteed by Bupa Insurance Ltd)       349      345        362

£350m senior bond due 2021                                           350      350        349

£500m subordinated bond due 2023                                     503      502        502

£300m senior bond due 2024                                           309      302        301

£400m subordinated bond due 2026                                     397      397        396

£300m senior bond due 2027                                           299         -         -

£350m subordinated bond due 2035                                     346         -         -

Revolving credit facility                                              -      230        295

Bupa Chile borrowings                                                172      184        183

Other                                                                 41       40         53

Total borrowings                                                   2,766     2,350     2,441

                                                                                                                    30 / 31
Bupa Half year results 2020

Disclaimer: Cautionary statement concerning
forward-looking statements
This document may contain certain ‘forward-looking statements’. Statements that are not historical facts, including statements about the beliefs and expectations of The British
United Provident Association Limited (Bupa) and Bupa’s directors or management, are forward-looking statements. In particular, but not exclusively, these may relate to Bupa’s
plans, current goals and expectations relating to future financial condition, performance and results.
By their nature, forward-looking statements involve risk and uncertainty because they relate to events and depend upon future circumstances that may or may not occur, many of
which are beyond Bupa’s control and all of which are solely based on Bupa’s current beliefs and expectations about future events. These circumstances include, among others,
global economic and business conditions, market-related risks such as fluctuations in interest rates and exchange rates, the policies and actions of governmental and regulatory
authorities, the impact of competition, the timing, impact and other uncertainties of future mergers or combinations within relevant industries. Such forward-looking statements
involve known and unknown risks, uncertainties and other factors, which may cause the actual future condition, results, performance or achievements of Bupa or its industry to be
materially different to those expressed or implied by such forward-looking statements. Other than as required by law, Bupa expressly disclaims any obligations or undertakings to
release publicly any updates or revisions to any forward-looking statements to reflect any change in the expectations of Bupa with regard thereto or any change in events,
conditions or circumstances on which any such statement is based. To the fullest extent possible by receipt of, and using, this document, you release Bupa and each of its
affiliates, advisers, directors, employees and agents, in all circumstances (other than fraud) from any liability whatsoever and howsoever arising from your use of this document. In
addition, no responsibility of liability or duty of care is or will be accepted by Bupa or its respective affiliates, advisers, directors, employees and agents, for updating the document
(or any additional information), correcting any inaccuracies in it or providing any additional information to any person. Accordingly, none of Bupa or its affiliates, advisers, directors,
employees or agents shall be liable (save in the case of fraud) for any loss (whether direct, indirect or consequential) or damage suffered by any person as a result of relying on
any statement in, or omission from, the document.
Forward-looking statements in this document are current only as of the date on which such statements are made.
Neither the content of Bupa’s website nor the content of any other website accessible from hyperlinks on Bupa’s website is incorporated into, or forms part of, this document.

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