EXAMS ASSISTANT EXAMS 2021 - British Council
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[EXAMS ASSISTANT]
[EXAMS]
[2021]
www.britishcouncil.org
1 British Council Exams Assistant 2021Role Information
Role Type Pay Band Location Duration Reports to:
Examination PB 2 /J Tashkent, Fixed Term Exams
Services Uzbekistan contract by 31 Operations
Assistant March 2022 Manager
Role purpose
To enhance the quality of customer service, delivery, administration and security procedures
associated with IELTS, Educational and Professional (EPE), and Aptis examinations, and to a
lesser extent with other products. To support the department in meeting all standards as
described in the IELTS Administrator’s Manual and the British Council Quality and Compliance
Assessment System.
About us
The British Council is the UK’s international organisation for cultural relations and educational
opportunities. We create friendly knowledge and understanding between the people of the UK
and other countries. We do this by making a positive contribution to the UK and the countries
we work with – changing lives by creating opportunities, building connections and engendering
trust.
We work with over 100 countries across the world in the fields of arts and culture, English
language, education and civil society. Each year we reach over 20 million people face-to-face
and more than 500 million people online, via broadcasts and publications. Founded in 1934, we
are a UK charity governed by Royal Charter and a UK public body.
Main opportunities/challenges for this role:
▪ An Excellent development opportunities within the team and inside the organisation in
other SBU’s
▪ Learning and Development assessment annually depending on needs and requirements
for professional development
▪ Needs excellent time management skills, also be able to work under pressure with time
limits, gets along well with others
Main Accountabilities:
• Reports corresponding Examination Co-Ordinator
• Must adhere to the guidelines and administrator manuals provided by the relevant
exams bodies
• Accountable for ensuring that all relevant standards are met for all duties
• Customer Service, including registration of examination candidates: face to face,
telephone and email
• Administrative support to their relevant Examination Co-Ordinator
• Back Office organization and administration of IELTS, EPE and Aptis Exams
• Examination supervision
• Other general duties as required
2 British Council Exams Assistant 2021Back Office organizational and administrative support
Back office tasks in liaison with their relevant Examination Co-Ordinator. These
include:
• IWAS main user
• Managing expectations stated in the Administrator’s Manual
• ORS (Online Registration System) for both IELTS and UKVI IELTS
• BOSS (Back Office Scheduling System)
• Registration input
• Provisional entry submission
• Allocation and timetable communications to examiners, clerical markers and
invigilators
• 1st score input
• Arrangement for jagged profile remarks (in Administrator’s absence)
• Test Day materials handover to offsite invigilators (sign in sign out) in
Administrator’s absence
• Test Day materials handover to invigilators (sign in sign out) in Administrator’s
absence
• Sending of statement of registration to candidates
• Downloading and naming all speaking exam files from digital recorders
• Managing IAM equipment before and after tests (laptops, cameras)
• Checking candidate status on a daily basis on ORS
• Ensure safeguarding and guidelines are applied in line with standards and policy
for the following areas:
o Child protection
o Equality Diversity and Inclusion
o Health and safety
o Environmental Framework
Examiners and Test Day Staff
• Arranging examiners’ and test day staff’s trips and overnight stays for off-sites in
Administrator’s absence
• Administration of Speaking interviews
• Preparation of the examining schedule in liaison with the Administrator or relevant
Coordinator
Stock Control
• Dispatching and tracking of exam materials
• Destroying test materials in accordance with the Administrator’s Manual
• Conducting periodic stock check and updating of records
• Preparing stock control forms to be signed in and out, and filing those used
Results Processing and Miscellaneous
• Sending extra TRFs by courier and keeping records of those sent/returned
• Responding to partners’ requests for information, surveys or feedback
• Questionnaire data is input into the correct databases
• Ensuring website information is up-to-date and correct
3 British Council Exams Assistant 2021Other general tasks
PO raiser in SAP
Support in organising IELTS-related events
Supervision or support for other exams if required
Key Relationships:
Internal
• Uzbekistan Examinations Team
• Wider Europe Examinations Teams
• British Council colleagues from other departments - HR, Facilities, Safeguarding,
Finance
• Regional IELTS colleagues
External
• Speaking Examiners, Test day supervisors and Invigilators
• Some external customers - mainly Universities
Role Requirements:
Threshold requirements: Assessment
stage
Passport requirements/ Right to work in Uzbekistan Shortlisting
Right to work in country
Notes PRE-APPOINTMENT SCREENING POLICY applies Pre-
to all those wishing to work for, with or on behalf of appointment
the British Council. screening
(PAS)
Person Specification: Assessment
stage
Language requirements (DELETE IF NOT APPROPRIATE)
Minimum / essential Desirable Assessment
Stage
▪ Fluent written and spoken Russian ▪ Fluent written and spoken Uzbek Shortlisting
and English
Qualifications
Minimum / essential Desirable Assessment
Stage
▪ Relevant university degree or Shortlisting
equivalent experience
Role Specific Knowledge & Experience
Minimum / essential Desirable Assessment
Stage
▪ Degree level qualification in ▪ Previous experience of examinations Shortlisting
4 British Council Exams Assistant 2021relevant area administration and procedures
Role Specific Skills (if any) Assessment
Stage
Marketing and Customer Service level 1 Shortlisting
AND Interview
Understanding the Britih Council and its values
Understanding customer needs
Responding to customer needs
Obtaining and evaluating feedback
Computer skills level 3 (all areas)
British Council Core Skills Assessment
Stage
Communicating and influencing (level 1). Communicates clearly and Shortlisting
effectively AND Interview
Listens to others and expresses self clearly, with grammatical accuracy and
awareness of a diverse audience in speaking and writing.
Managing projects (level 1). Follows project management disciplines
Works with project management systems and procedures and has a track record
of compliance with them as a project team member.
Managing Finance and Resources (level 1) Uses resources efficiently
Uses resources efficiently in own role and complies with financial rules and
procedures.
Commercial and Business Development (level 1) Reviews data
Applies a range of standard analytical techniques to support business
development – e.g. pricing tools, revenue tracking, monitoring sales prospects,
audience figures or profit margin.
Account and Partnership Management (level 1) Supports account
management
Able to research business issues and contacts in stakeholder and potential
partner organisations to support account management and business
development.
British Council Behaviours Assessment
Stage
Creating shared purpose (Essential) Interview
I gain the active support of other people so they are fully engaged and motivated
to contribute effectively. I do this by communicating our purpose in a way that
others can understand and that achieves shared clarity. I help them understand
the part they play, so that our aims are clear to all.
Connecting with others (Essential)
I find common ground and build relationships and connections to support British
Council goals. I do this by building trust with others, by paying attention to their
concerns and needs, and showing that I understand their interests. I achieve
understanding and trust in a culturally sensitive way – whatever my role.
Working together (Essential)
Knowing that we will achieve more with other people than we can do separately,
by sharing goals and resources to add more value, I work towards common
goals with others. I do this by agreeing effective and respectful ways of sharing
success. I generate mutual support, shared benefits and promote
interdependence.
5 British Council Exams Assistant 2021Being accountable (Essential)
I show accountability and commitment to the British Council and I demonstrate
resilience and determination. I hold myself and others responsible for delivering
goals in line with the shared purpose of the British Council. I give and accept
constructive feedback to maximise high performance and manage under-
performance
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