Home Renovation Impact - ABSDA

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Home Renovation Impact - ABSDA
September 2020   •   V o l u m e 3 7, N ° 4

Home
Renovation
Impact

                                                    41290029
Home Renovation Impact - ABSDA
Working
                                                                  for our
                                                                  members
                                                                  every day.
                                                                     “
                                                                     There’s no doubt that consolidation has cut
                                                                     down on the number of product manufacturers.
                                                                     For independent dealers like me, that means
                                                                     less competition between suppliers for my
                                                                     business and less leverage for me to get more
                                                                     competitive pricing for my customers. That’s
                                                                     where I rely on Sexton’s strength to negotiate
                                                                     programs that keep me competitive.”
                                                                     —Charlie Hotham, Owner, Hotham Building Materials

                                                                                                 Hear about our story at
                                                                                                 1.800.665.9209

                                                                                                Learn about our story at
                                                                                               sextongroup.com
Our Promise to You.
Our strength as a buying group is built on four major advantages:
We’re a dedicated team of industry professionals focused on your success.
We negotiate competitive programs and leverage our strong relationships with
vendors to resolve any issues quickly for you. We have a first-class accounting
team that promptly delivers accurate rebate payments as promised.                                     Well connected.

         So you can focus on what matters most — your business.
Home Renovation Impact - ABSDA
September 2020   •   V o l u m e 3 7, N ° 4

                                                                                        The ABSDA Building Supply News is the official
                                                                                        magazine of the Atlantic Building Supply Dealers
                                                                                        Association and is published in February, May,
                                                                                        July, September and December. The Atlantic
                                                                                        Building Supply News is dis­tributed to all
                                                                                        ABSDA Dealer and Associate Members.

                                                                                        The ABSDA office is located at:
                                                                                        70 Englehart Street,
                                                                                        Dieppe, NB, E1A 8H3
                                                                                        Phone: (506) 858-0700
                                                                                        Email: absda@nb.aibn.com

                                      ABSDA Serving the Industry                                 ABSDA Executive 2020-2021
                                      for over 60 years
                                      It will come as no surprise ABSDA currently has
                                      over 550 active Member Retail Building Supply
                                      and Associate Supplier Members.                   Chair                     Past Chair
                                                                                        Guy LeGresley             Bill Abbott
                                      ABSDA is the collective voice and liaison for     LeGresley Home            Abbott's Home
                                      the independent Building Supply and Home          Building Centre           Building Centre
                                      Improvement Industry.                             Miramichi, NB             Port Au Port, NL
                                      Since 1955 this association has focused on        (506) 773-5150            (709) 648-2225
                                      industry specific needs to our Members.

features
                                                                                        ViceChair                 President
                                                                                        Steve Foran               Denis Melanson
                                                                                        Chester Building          ABSDA
                                                                                        Supplies                  Dieppe, NB
                                                                                        Chester, NS               (506) 858-0700
                                                                                        (902) 275-5512

Canadian                                Supporting                                               ABSDA Directors 2020– 2021

Housing Report                          Workplace Safety

10 18
                                        During COVID-19                                 Jay Hickey
                                                                                        Hickey's Building
                                                                                        Supplies
                                                                                                                  Duane MacDonald
                                                                                                                  Callbecks Home
                                                                                                                  Hardware Building Centre
                                                                                        Conception Bay, NL        Summerside, PEI
                                                                                        (709) 744-2132            (902) 436-1100

                                                                                        Brian Bowers              Tanya Hanson Rocca
                                                                                        Pleasant Supplies         Roblynn Home Hardware
                                                                                        TIMBER MART               Building Centre
                                                                                        Yarmouth, NS              Oromocto, NB
                                                                                        (902) 742-9181            (506) 446-6824

in this issue
                                                                                          ABSDA Associate Directors 2020-2021

 4   Chair’s Message
                                       9, 14-16                Meet Your ABSDA
                                                               Directors
                                                                                        Cheryl Allen
                                                                                        Amherst, NB
                                                                                        (902) 614-9545
                                                                                                                  Richard Boulet
                                                                                                                  Resisto
                                                                                                                  Dieppe, NB
                                                                                                                  (506) 384-6101

 6   Report from the President
                                       18      Supporting Workplace Safety
                                               During COVID-19

10   Canadian Housing Report
                                       21      Industry News                            Kevin Guest
                                                                                        Truefoam Limited
                                                                                        Dartmouth, NS
                                                                                                                  Peter Merrill
                                                                                                                  K M Agency Ltd.
                                                                                                                  Bedford, NS
                                                                                        (902) 468-5440            (902) 483-3155

                                                         Cert no. XXX-XXX-XXX X
Home Renovation Impact - ABSDA
Adapting to the
COVID-19 Reality
                         2020 is a year like we have never experienced. When many
                         of us were budgeting for the year we could have not predicted
                         the wild ride ahead.
                         When the Pandemic broke in March, the economy        As we enter Fall, we will be moving forward with
                         started shutting down and it truly looked like       the agenda from the ABSDA Strategic Plan. The
                         there was no tomorrow. Budget forecasts were         ABSDA Office is looking at re-defining the way we
                         flying out the window and many of us braced for      deliver education to the Membership in a COVID-
                         the worst. Then, with the shutdown, many were        19 and Post COVID-19 world. Many practices will
    Guy LeGresley        forced to stay at home due to economic and family    need to be altered to allow for social distancing
    Chair of the Board
                         situations.                                          and for travel to programs, which will depend
                                                                              on where Provincial Travel Restrictions end up.
                         In the months that have followed, many of us         ABSDA has been exploring options to retrofit our
                         have been faced with high consumer demand,           own on-site training facility to accommodate some
                         uncertain product availability and price increases   of these issues.
                         on some commodities which have gone through
                         the roof. It has been difficult to keep margins in   In the months ahead, ABSDA will continue
                         line when the next price increase comes in on a      to review its response to the Pandemic. As
                         product category at a higher level than we have      we move forward into the Fall season, we all
                         been selling it for.                                 must work together to conduct business in a
                                                                              manner that is safe for our employees and our
                                ABSDA is working hard                         customers. COVID-19 is not going to disappear
                                                                              quickly. We need to adjust to a new normal,
                           to look ahead for the Membership                   working co-operatively as Members of this great
                                and provide resources for                     Association and as competitors in the region.

                                 the Members to access.                       I encourage you to keep informed by taking time
                                On-Line items such as the                     to review communication from ABSDA. The
                            ABSDA COVID-19 Resource Kit                       Association has your back in this situation and is
                                                                              always your resource when you have any question.
                             are being continually updated
                               and can been found on the                      Have a safe and productive Fall season.
                                    Home Page of the
                                    ABSDA website.

4     September 2020
Home Renovation Impact - ABSDA
ABSDA Building Supply News   5
Home Renovation Impact - ABSDA
Recognize Employees During the
Covid-19 Pandemic
                       When the Covid-19 Pandemic hit the roof in Mid-March
                       everyone found themselves in unchartered waters literally
                       overnight. While managing through these strange times are
                       not fun, it is imperative that we sit back and analyze what
                       we learned.
                       While entrepreneurs are used to bobbing and          Promote Peer-to-Peer Recognition
                       weaving through issues and challenges daily,         Peer-to-peer recognition can be an effective
    Denis Melanson     this beast called a Pandemic is a very different     way to motivate team members to recognize
    President          animal.                                              each other. Encourage employees to send notes
                                                                            of appreciation to their colleagues or praise
                       Some business owners may have panicked a
                                                                            them in team meetings. Creating a peer-to-
                       little prematurely and moved directly to lay-offs,
                                                                            peer recognition program can also help with
                       which cause some issues in getting employees
                                                                            building strong teams!
                       back. So perhaps lesson number one is, take
                       a deep breath and wait it out a little before        Timely Recognition
                       reacting.                                            Do not wait for quarterly or annual reviews
                                                                            to recognize your employee’s efforts and great
                       Regardless of the numerous business challenges
                                                                            work. Show them frequently they are valued.
                       that one faces on a regular basis, one constant
                                                                            Start morning staff meetings with a moment
                       challenge continuous to surface near the top,
                                                                            of praise. Share examples and best practices
                       which is managing our Human Resources!
                                                                            so everyone can benefit and learn. Never
                       Asking our employees to keep up with                 underestimate the value of a “thank you”!
                       unprecedented work demands, all while
                                                                            Value Employees’ Well-Being
                       managing their personal and family needs
                                                                            With the Covid-19 Pandemic continuing to
                       and stressors, was a tall order. This is more
                                                                            affect employees’ daily lives, Managers should
                       important than ever. Our Members need to
                                                                            encourage employees to make their own well-
                       recognize and reward their employees.
                                                                            being and that of their families a priority.
                       A study conducted by the Society of Human            Showing you care about the health and well-
                       Resources Management found that 79% of               being of your employees is one of the most
                       employees say recognition makes them work            effective ways to demonstrate appreciation.
                       harder.                                              Be conscious of how your interactions with
                                                                            employees affect their well-being.
                       Here are some things to consider when
                       it comes to Reward and Recognition of                Let us not lose sight of the fact that these are
                       employees:                                           unprecedented times, and everyone deals with
                                                                            stress and pressure differently. Do not assume
                       Personalized Recognition
                                                                            that everyone is ok. Check in with them. Show
                       One size does not fit all when recognizing
                                                                            compassion and provide them with support
                       employees. Some employees prefer public praise,
                                                                            wherever needed.
                       while other favor a one-on-one approach.
                       Celebrating a very private employee in a public      Keep up the great work everyone, and here is to
                       format may cause the employee to feel anxious        hoping for a productive and safe Fall.
                       or discouraged. Make sure to get to know your
                       employees and what types of recognition they
                       are most likely to be comfortable with.

6     September 2020
Home Renovation Impact - ABSDA
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                                                                                                      ABSDA Building Supply News   7
Home Renovation Impact - ABSDA
Present and Past – Where We Have
Come in Sixty-Five Years
                       The last few months have the most unusual that I have
                       experienced in my career and it looks like a wait and see game
                       to see what is ahead for us over the Fall and Winter.
                       Social distancing and travel restrictions have   Normally in this issue of our magazine, we
                       placed constraints on many of our usual          would report on some planned training for
                       classroom style training programs. With that     the upcoming months. While we have been
                       in mind, ABSDA is partnering with Carriers       receiving some requests, we are unable to
                       Edge to provide On-Line programs which           firm up a schedule die to Covid-19 travel
                       Members and staff can participate in. In the     restrictions for instructors travelling into the
    John Logan         next few weeks, ABSDA will place a link to       region from outside the Atlantic Bubble. Our
                       an on-line registration form which will be       regular Forklift Safety instructor is based in
                       available to the Membership. The following is    Nova Scotia, which will allow us to look at
                       a list of the programs we will be introducing,   training in that area as requests come in.
                       along with the pricing:                          We will be watching this situation and will
                                                                        keep the Membership posted as developments
                       WHMIS 2015 for Drivers                  $29.95   arise.
                       Accident Scene                          $39.95
                       Transporting of Dangerous Goods         $39.95   I would remind you that there are 50 Sales and
                       Winter Driving                          $39.95   Customer Service training videos available
                       Defensive Driving Straight Truck        $58.95   on the ABSDA website. These programs run
                       Fall Protection for Drivers             $58.95   between 6 and 15 minutes each and are a great
                       Hours of Service & Logbooks Canada      $58.95   resource for your staff. Simply click on the
                       Practical Cargo Securement for                   Education Tab of the ABSDA website to access
                         Drivers Cargo Van                     $58.95   these.
                       Practical Cargo Securement for
                         Drivers Flatbed                       $58.95   In November, we will celebrate sixty-five years
                       Trip Planning, Parking and Deliveries   $58.95   since ABSDA was formed. I thought I would
                       Vehicle Inspection – Straight Truck     $58.95   share a couple of photos from the past. The
                       Vehicle Inspection – Tractor Trailer    $58.95   first is a Show Photo from Amherst, NS in
                       Weights & Measures (MoU)                $58.95   the late 1950’s. The second is from a Flooring
                                                                        Workshop in the 1970’s. Let us know if you
                       Watch the ABSDA Monthly Newsletter for an        recognise anyone in the photos.
                       announcement regarding the launch of this
                       new program.                                     I hope everyone has a Great Fall season.

8     September 2020
Home Renovation Impact - ABSDA
Meet Your
ABSDA Director
Richard Boulet
                                   Richard Boulet was
                                   elected to the ABSDA
                                   Board of Directors in
                                   2019.

                                                               There’s 1 of 3 stores
                                 In high school
                                 Richard worked
                                 for Coca-Cola and
                                 his passion was to
                                 work in sales for the
                                 company. Following
                                 college, he applied
                                                               with your name on it.
                                 to work for them,
  Richard Boulet                 landing a position as
  Director
                                 a Merchandiser. He
took that position for 8 months until a Sales position
opened. Then he was involved in sales for 7 years
with the organization. Richard proudly says that his
biggest accomplishment during his time at Coca-Cola,
was working at the 2010 Olympics in Vancouver as a
Product Manager.
One day while at a restaurant talking to the Sales
Manager from Soprema, Richard was asked if he would
                                                                      WHICH ONE IS FOR YOU?
be interested in working for Resisto. He wasn’t looking
for another job but decided to look into the position
and make inquiries with people he knew from the
industry. Richard’s father was a carpenter growing
up and his mother works for a hardware store. Their
encouragement made his decision an easy one.
Richard first started as a Sales Representative for 2 years
and then became a Regional Sales Manager for Atlantic
Canada. 2020 marks Richard’s 7th year in the industry.
“I’m passionate about growing my company and making
great relationships along the way. I consider myself
new in the industry and I was lucky enough that I had
some influential people from other companies that                                         Small yet carefully curated,
took me under their wing. My goal is to try and bring                                     this store has everything the people
more people to our industry,” says Richard. “It’s the best                                of its community could need.
industry and unfortunately the younger generation
doesn’t realize that yet. I was one of them in the past.”
Richard is relatively new to the Board, bringing a fresh                                  The go-to destination for completing
perspective and so far he has been very impressed                                         projects of all kinds, BMR Classic is
with the future plans that the Association has, such
as more education on products for dealers. “We have                                       what we call a “one-stop shop.”
the same passion to bring the younger generation to
the industry. My goal is to make sure that happens. I
am grateful to be a part of this Board going forward”,                                    Primarily designed for construction
states Richard.                                                                           professionals, this concept offers
Richard has a 1 year old boy and a 3 year old girl. His                                   contractors the royal treatment.
hobbies and interests have changed in the past couple
years. He formerly played hockey, which he hopes to
start playing again in the near future. He also a big
Boston Bruins fan and tries not to miss many games.
Richard also enjoys golfing and spending time with            Our team is more than ready to welcome you. Call us:
his family.
                                                              Pierre Nolet - Vice-President, Business Development | 450
                                                              655-6700 ext 2354 | pnolet@bmr.co
                                                                                              ABSDA Building Supply News 9
Home Renovation Impact - ABSDA
Canadian Housing Report
Source – Altus Group
Before the COVID‐19 pandemic, Canada’s home
renovation spending was on the ascendency, growing
in all but two of the last 20 years.
In this article, we provide our annual                repairs, considered current expenditures.   lines of credit (HELOCs) or refinancing a
outlook for this key economic sector.                 In 2019, the value of upgrades to           mortgage to a larger amount – accounted
                                                      Canadian homes totalled $61.2 billion       for 6 in 10 dollars borrowed.
Key Renovation Facts                                  – virtually matching spending on
• Total residential renovation spending               new home construction. When the             Strong growth in home equity during the
  reached an estimated $80.1 billion in               $18.9 billion in repairs are added in on    past decade enabled more homeowners
  2019, a 2.6% increase in real terms over            the renovation side, total renovation       aged 35‐49 to capitalise on HELOCs
  2018, growing faster than the economy.              spending in 2019 accounted for 58% of       for renovations. About 36% of total
  This result represented a rebound from              all residential construction spending.      borrowing with HELOCs for renovations
  a 5.1% decline in 2018.                             The patterns do vary by region. Since       was done by homeowners aged 35‐49.
• Home renovations are a bigger                       2017, new home spending has exceeded
  segment of the Canadian economy                     renovation spending in B.C. and Alberta.    Renovators Major Source of
  than new homebuilding.                                                                          Home Improvement Retail
• Renovation spending, which on                       Per unit, estimated total renovation        Sales
  average has achieved a higher rate                  spending equates to about $5,500 in 2019    Renovation spending and home
  of growth than the overall economy                  – that’s across the base of both owned      improvement retail sales are strongly
  since 2014, will not be immune to the               and rented units, and includes units that   correlated (0.97). Reno spending is
  effects of COVID‐19 containment                     incurred renovation expenses as well as     an importance source of revenue for
  restrictions. Renovation spending is                those that didn’t.                          home improvement retailers, which are
  forecast to decline in 2020, though not                                                         expected to see a notable decrease in sales
  as significantly as the overall economy.            Home Equity Lines of Credits                this year.
                                                      an Important Source of
3 Out of Every 4 Renovation                           Borrowing for Renovations                   The pandemic has resulted in a sharp
Dollars Spent on Upgrades                             Altus Group estimates suggest at least      decline in HELOCs interest rates and
Total renovation spending includes                    $14 billion of new borrowing was done by    5‐year mortgage rates (Chart 4). Both
both upgrades, that are considered                    Canadian homeowners for the purposes        borrowing rates are forecast to hover
capital expenditures (i.e. alterations,               of renovations in 2019. Secured financing   around historic lows over the next two
improvements and conversions), and                    – using products such as home equity        years, boosting future reno spending.

More Dollars Spent on Renovations than New Homes                                                  Renovation Intentions Lower
Canada, 2019, Billions
                                                                                                  Than Last Year No doubt influenced
                                                                                                  by the pandemic, Altus Group’s
                                                                                                  homeowner renovation intentions index
                                                                                                  has plunged (Chart 5), as plans to renovate
                                                                                                  are running well below a year ago at the
                                                                                                  Canada‐wide level, but still generally on
                                                                          Alterations/
                                                                                                  par with readings earlier in the decade.
                                                                         Improvements/
                                                                          Conversions             With the exception of Atlantic Canada,
                                                                             $61.2                homeowners in most regions report lower
      Spending on               Spending on
     New Dwellings              Renovations                                                       renovation intentions than last year.
       $57.7 (42%)               $80.1 (58%)
                                                                                                  Renovations Intentions vs.
                                                                                 Repairs
                                                                                                  Homebuying Intentions
                                                                                  $18.9
                                                                                                  Altus Group tracks both renovation and
                                                                                                  homebuying intentions on an on‐going
                                                                                                  basis in our FIRM Survey. An analysis of
                                                                                                  this information shows lower intentions
                                                                                                  to renovate this year, primarily among
Source: Altus Group based on Statistics Canada data                                               those homeowners not also intending
10   September 2020
ABSDA Building Supply News   11
Canadian Housing Report
continued
to move. Intentions to undertake larger      postpone home upgrades, pointing to         Regional highlights for May
renovations (based on homeowners             a decline in home renovation spending       include:
agreeing completely or somewhat that         across Canada this year. Expect a
they are planning renovations of $10k        recovery next year                          • Atlantic Canada starts rose in all
plus) in the next year are down from         • The decline in renovation spending          provinces except for Newfoundland;
last year while intentions to buy another      is expected to be most significant        • Quebec starts came in ahead of
home are virtually unchanged (Chart            in Quebec, Alberta, Ontario and             last year’s level, almost equally split
6). Only 2% of current homebuyers are          Saskatchewan.                               between the Montreal CMA and the
planning to do both – these homeowners       • Renovation spending in the Atlantic         rest of the province, after no starts
may either be planning significant renos       Provinces is not expected to decline as     were recorded last month due to
to prepare their current home for sale, or     dramatically as last year.                  government‐imposed COVID‐19
planning sizeable renovations on their       • B.C. is project to experience the most      closures;
next home.                                     muted decline in renovation spending.     • Ontario starts fell due to lower starts
                                                                                           in the Toronto CMA, and to a lesser
Renovation Spending to                       Starts Recover in May                         extent, in the other areas of the
Decline as Pandemic Defers                   Canada‐wide housing starts for the            province;
Home Upgrades                                month of May were 195,500 units             • Starts dipped in both Manitoba and
Subdued home sales in 2019, economic         seasonally adjusted at annual rate            Saskatchewan;
weakness in the Prairie Provinces and        (SAAR), up from the revised number for      • Alberta starts were down; and
elevated interest rates slowed renovation    April, according to CMHC estimates.         • B.C. starts rose due to higher activity
spending growth in 2019. The economic        Starts surged in the single‐family            in the Vancouver CMA more than
shock brought on by the COVID‐19             sector while also pushing higher in the       offsetting a dip in the other areas.
pandemic has forced homeowners to            apartment sector.

Housing Starts by Type and Area
Total Starts (000s), SAAR
		                                                      May                               April                                May
		                                                       2019                              2020                                 2020
Canada, Total                                           195.9                             164.9                                195.5
By Type of Unit
Single-family                                            84.6                              64.7                                 86.8
Apartment                                               111.3                             100.2                                108.7
By Area
British Columbia                                         55.5                              30.2                                 39.0
   Vancouver CMA                                         42.6                              15.2                                 24.9
   Other Areas                                           12.8                              15.1                                 14.1
Alberta                                                  22.6                              23.8                                 19.1
Saskatchewan                                              2.4                               2.5                                  2.1
Manitoba                                                  9.2                               7.5                                  4.7
Ontario                                                  49.2                              94.5                                 57.6
   Toronto CM                                            20.2                              60.9                                 29.8
   Other Areas                                           29.0                              33.6                                 27.8
Quebec                                                   49.0                               0.0                                 64.5
   Montreal CMA                                          25.5                               0.0                                 32.9
   Other Areas                                           23.5                               0.0                                 31.6
New Brunswick                                             2.3                               2.5                                  3.4
Nova Scotia                                               3.6                               2.7                                  3.6
Prince Edward Island                                      1.3                               0.8                                  1.2
Newfoundland                                              0.7                               0.5                                  0.3
Source: CMHC and estimates by Altus Group

12   September 2020
TIMBER MART is
                                                           governed by a national
                                                           Board of independent
                                                           dealers like you and me.
                                                           When a decision is made, it’s made
                                                           with our best interests in mind – not
                                                           outside shareholders’. To me, that’s
                                                           true independence. That’s true
                                                           ownership. That’s TIMBER MART.
                                                                                                    Brian Bowers
                                                                    – Pleasant Supplies TIMBER MART, Yarmouth, NS

                                               This is true independence.
                                                   This is true ownership.
                                              This is TIMBER MART.
Experience true independence and ownership for yourself.
Learn more at www.timbermartmember.ca
ATLANTIC
Dave Dingwell                                                                                                                                        OFFICIAL HOME IMPROVEMENT PARTNER OF THE CFL

902.940.0954                                                                                       ABSDA Building Supply News
                                                                  ®™ Trademarks of AIR MILES International Trading B.V. Used under license by LoyaltyOne, Co. and TIM-BR MARTS Ltd.  13
Meet Your ABSDA Director
Brian Bowers
                                              Brian Bowers was elected to the ABSDA Board                          treated and when they walk through our doors
                                              of Directors in June of this year.                                   they are greeted with a smile and called by name.”
                                              Brian’s career in the Building Supply Industry                       Currently Brian serves as the Chairman of the
                                              spans twenty-five years. Following school, he                        Board on the TIMBER MART National Board.
                                              fished lobster for several years.                                    His passion is to work for the “greater good“
                                                                                                                   of all his counterparts at TIMBER MART
                                              Brian furthered his education, attending the
                                                                                                                   locations in the region and beyond. That same
                                              local community college, taking a two-year
                                                                                                                   passion is what he brings to the ABSDA Board.
                                              program in Carpentry. Following graduation,
                                              the local Home Hardware store in Yarmouth                            In March 2020, Brian Bowers and Pleasant
                                              hired him at their service desk. His experience                      Supplies TIMBER MART were the recipient of
                                              led him into the position of Building Supply                         the ABSDA “Retailer of the Year Award”. Receipt
 Brian Bowers                                 Manager. From there an opportunity came up                           of this honour signifies respect of industry
 Director                                     to purchase the local AWARD store from the                           colleagues and recognises the hard work in
                                              owner who was looking to retire. Brian and his                       operating a successful Building Supply Business.
                                              business partner at the time (Scotty Boudreau)
                                                                                                                   While Brian does not have a whole lot of free
                                              jumped in with both feet and were successful
                                                                                                                   time, he always makes it a point to travel to 3rd
                                              in steadily increasing sales every year. In 2017
                                                                                                                   world countries at least once a year. Starting
                                              Brian bought out Scotty’s shares and has been
                                                                                                                   back in 2010, his very first mission trip was
                                              the sole owner since.
                                                                                                                   to Haiti and was there when the massive
                                              “Relationships; For me it’s all about people,                        earthquake hit that country. “I have been back
                                              whether it’s Vendors, Staff or Customers, you                        to try help at that same orphanage I went to and
                                              need to build solid relationships and work with                      have helping every year since,” says Brian. He
                                              people to build their trust” states Brian. “We                       has also been to Cambodia, Guatemala, Mexico
                                              treat Customers the same way we’d like to be                         and the Bahamas helping those less fortunate.

     Always by your side.

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14    September 2020
Meet Your ABSDA Director
Kevin Guest
                   Kevin Guest of Truefoam Limited was elected        In 2017, Kevin was recruited by Truefoam
                   to the ABSDA Board of Directors in 2017.           Limited to assume the role of Sales Manager, the
                                                                      position he currently holds.
                   Kevin’s career in the Building Supply Industry
                   spans 37 years. Kevin got his start as an Order    Kevin has always been driven to succeed and
                   Picker and Delivery Truck Driver with Builders     loves a challenge. Through planning and execution,
                   Market in Cole Harbour, NS. While he was there,    he has been able to help all his employers’ businesses
                   he also was given the opportunity to work on the   grow, as well as supporting his customers in any
                   Order Desk and oversee the Custom Countertop       way he could to help their businesses’ grow. Kevin’s
                   Cutting Program. Kevin’s experience led him        motto is “A goal without a plan is just a wish”.
                   forward to Reynolds Aluminum Building
                                                                      Kevin is proud to serve the Industry as a
                   Products Division as Warehouse Manager. In
                                                                      Director with the Atlantic Building Supply
                   1990, Kevin moved to Alcan Building Products,
Kevin Guest                                                           Dealers Association. Having a say in the
Director           first working on the Order Desk and then later
                                                                      decisions which shape and move the industry
                   being promoted to Sales Representative for Nova
                                                                      forward is something he is especially proud
                   Scotia. Kevin also spent time working with
                                                                      of. Kevin brings an “out-of-the-box” way of
                   Roper Windows in Cole Harbour, following
                                                                      thinking to his role as a Director.
                   which he opened his own Contracting Business.
                                                                      Away from work, Kevin and his partner Lisa
                   In 1995, Kevin was approached by Alcan again,
                                                                      enjoy spending time with their five children and
                   following their acquisition by Gentek Building
                                                                      three grandchildren. Kevin is a car enthusiast
                   Products. As time went on, Kevin oversaw
                                                                      and a part time musician, playing lead guitar in
                   the establishment of the Gentek Branch in
                                                                      two bands around the HRM area. Many ABSDA
                   Dartmouth, NS. Kevin would later be asked to
                                                                      Members may also remember Kevin as one of
                   manage both the Dartmouth, NS and St. John’s,
                                                                      the Members of the ABSDA Industry Band “The
                   NL Branches.
                                                                      Kiln Dried Studs”.

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                                                                                       ABSDA Building Supply News        15
Meet Your ABSDA Director
Duane MacDonald
Duane MacDonald was elected to the                                    Callbecks Home Hardware for almost
ABSDA Board of Directors in June of this                              50 years and eventually their family
year.                                                                 purchased the business from the Callbeck
                                                                      Family. He also served on the ABSDA
Growing up in a family involved in the
                                                                      Board of Directors and Show Committee,
Hardware Industry, Duane was always
                                                                      several years ago, as well as holding the
around the store and started working as
                                                                      position of Association Chair in 2001.
soon as he was old enough.
                                                                      Duane started working on the business at
Duane’s father, Ron, worked with/for
                                                                      age 14, working in Paints and Retail Sales

          Extreme
                                                                                                                                        Duane MacDonald
                                                                                                                                        Director

          Protection
                                                                                                                                       before moving to the Building Supply
                                                                                                                                       side of the business in 2002. He had spent
                                                                                                                                       several years working with Estimating

          Come Hail                                                                                                                    and Contractor Sales before taking on the
                                                                                                                                       position of Store Manager of Callbecks
                                                                                                                                       Home Hardware in Summerside in 2014.
          or High Wind                                                                                                                 In 2018 his family acquired a second
                                                                                                                                       location in Salisbury, NB, at which point
                                                                                                                                       he moved to the position of General
           Tear-Resistant Band
                                                                                                                                       Manager for Callbecks Ltd. & Salisbury
                                        Release Tape
                                                                                                                                       HHBC and continues in that position
                                                                                                                                       today, now adding the responsibility of
                                                                  ArmourZone®                                                          overseeing operations at newly acquired
                                                                                                                                       Charlottetown Home Hardware.
                                                                                                                                       As a homeowner, Duane understands
                                                                                                                                       how frustrating it can be when there are
                                                                                                                                       delays and how overwhelming it can be
                                                                                                                                       when you don't know how to complete
                                                                                                                                       a project on your own. His goal is to
           FastLock™
           Sealant                                                                                                                     keep projects moving for contractors
                                                                                                                                       and to help general customers with
                           Built-in Algae
                           Resistance                                                                                                  recommendations for products and
                                                                                                                                       service-people when needed. “There is
           Mother Nature’s not always happy these days. But your customers                                                             never a dull moment and always new
                                                                                                                                       challenges to sink your teeth into the
           will be when they roof with IKO Dynasty or Nordic with ArmourZone ®.
                                                                                                                                       keeps this career exciting to me”, says
           They’re among the best performance shingles money can buy. They                                                             Duane. “With constant change in how
           resist nail pull-through, wind uplift and blow-off like few others can, and                                                 we provide service and new products to
           offer a 210 km/h (130 mph) Limited Wind Warranty.1 Nordic’s polymer-                                                        help make peoples’ lives easier there is
           modified asphalt coating earned a Class 4 impact-resistance rating. 2                                                       something to learn every day.”
           Count on IKO for extreme performance AND protection, come hail or                                                           PEI is a province with unique challenges
           high wind. Learn more at 1-855-IKO-ROOF (1-855-456-7663) or IKO.com.                                                        and Duane is happy to not only bring that
                                                                                                                                       perspective to the Board but also to learn
                                                                                                                                       more about how the ABSDA works on
                                                                                                                                       an administrative level, and to be able to
                                                            N O R D I C™ & D Y N A S T Y® S H I N G L E S                              bring that perspective to PEI dealers.
           1
            See Limited Warranty for complete terms, conditions, restrictions and application requirements.                            If Duane is not at work, you'll generally
           2
            This impact rating is solely for the purpose of enabling residential property owners to obtain a                           find him at the cottage or the rink. He
           reduction in their residential insurance premium, if available. It’s not to be construed as any type                        has coached Minor Hockey and served
           of express or implied warranty, or guarantee of the impact performance of this shingle, by the                              on the Rink Board to help resurrect their
           manufacturer, supplier, or installer, against hail. Damage from hail, is not covered under the limited warranty.
                                                                                                                                       local rink. He also enjoys spending time
                                                                                                                                       with his wife Jessica & children Everett &
                                                                                                                                       Evelyn.
16ABSDA Building Supply News 1/2 pg Ad.indd
    September      2020                          1                                                                2020-08-28 3:52 PM
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                                                                        ABSDA Building Supply News      17
Supporting Workplace Safety
During COVID-19

                                                                                                        Photo created by prostooleh - www.freepik.com

A
       big part of how the WCB           He says a few are using the time          position of sinks could mean there’s
       supports injury prevention        they have available now to make           more water on the floor, which could
       is the work our Relationship      improvements to their occupational        be creating a slip and fall hazard that
Managers and Workplace Consultants       health and safety and return to           didn’t exist before. A rigorous hazard
do in workplaces, helping employers      work systems and processes. “In           identification approach will help
implement strategies to reduce           many workplaces, this pandemic has        ensure new practices don’t create more
injuries and improve return to work      increased the level of focus on health    risks.”
outcomes.                                and safety,” says Ian.
                                                                                   Both Tanya and Ian, who before the
That work has changed dramatically       WCB Workplace Consultant Tanya            pandemic spent most of their time
in recent weeks, as workplaces           Newell agrees. She says it’s important    working with employers and workers
have adjusted their operations to        for employers dealing with COVID-19       in the workplace, are now providing
meet new COVID-19 public health          challenges to stay focused on working     support using online meeting
requirements, including the WCB,         safely. It’s important that any changes   technologies like Skype, Zoom, and
which has curtailed in-person visits     an employer makes to tackle Covid 19      GoTo Meeting.
and transitioned employees to working    don’t undermine other areas of their
from home.                               safety program or create other hazards.   They say that while people always
                                         She recommends employers continue         value face-to-face interaction, working
According to WCB Relationship            to take a hazard identification,          online has some big advantages too. “I
Manager Ian MacDonald, employer          assessment and control approach for       can have a meeting with an employer
needs for support right now vary from    all of their COVID-19 risk mitigation     in Yarmouth, and as soon as I’m done
sector to sector. “Some employers have   strategies.                               I can hop into another meeting with a
dramatically reduced their operations,                                             workplace in Amherst, and after that
while others – especially in essential   “A good example is the increased          attend another meeting in the Halifax
services sectors - have ramped up to     need for hand washing in workplaces       Regional Municipality,” says Ian.
deal with pandemic.”                     now,” says Tanya. “The frequency and      “The ability to eliminate travel time
18   September 2020
Supporting Workplace Safety
During COVID-19 continued
while still having an interaction more    workplaces can start by contacting        tools and resources, including new
personal than a phone call is huge.”      their Relationship Manager. Small         resources to help reduce the risk of
                                          workplaces who have a claim can ask       COVID-19 transmission.
While Tanya agrees with Ian on the        their case worker. All employers and
benefits, she says working online         workers can visit worksafeforlife.ca      Source: Workers Compensation Board
makes it more challenging to gain an      anytime, for a full range of prevention   of Nova Scotia
in-depth understanding of the work
and the hazards within a particular
workplace. She also misses the
opportunities being on site provides to
connect with front-line staff.

In terms of prevention advice for
workplaces during the pandemic, Ian
and Tanya suggest:

• Listening to your people and letting
  them know you’re there to support
  them.

• Staying focused on all the other
  aspects of health, safety, and
  return to work – even though the
  pandemic is top of mind, all of the
  usual hazards and issues are still
  there.

• If you have staff working from
  home – making sure you reach out
  to them regularly.

• Engaging and empowering your
  JOHSCs and safety reps to help you
  work through the employee safety
  challenges COVID-19 presents.

• Reaching to the WCB, other
  safety resources, and your peer
  workplaces to share learnings
  around employee health and safety.

• This is also a great time to have
  people working from home tackle a
  safety project, or do safety research
  to compile best practices that can
  be put in place down the road when
  life returns to normal.

Employers interested in getting direct
support for their prevention and return
to work programs from the WCB team
can do that in a couple of ways: large                                                                          Designed by Freepik

                                                                                         ABSDA Building Supply News        19
All the jobs in our industry.
One convenient new place.

Introducing buildingsupplycareers.ca the
all new national job board for our industry.
Posting a job is fast, simple, and best of all
gives your posting additional reach across
the region and country.
Give it a try today, there are no fees and
you can post as many positions as you wish.

 Visit buildingsupplycareers.ca today

                                                                 In association with:

                       If you are a member of the ABSDA and wish to post a job position,
20   September 2020        please use the passcode ABSDAJOBS9294 when prompted.
Industry
News
Bonaventure Agency Inc. Appoints           communities affected by the COVID-19          fax, email, or online).
New Territory Manager                      pandemic through a range of initiatives.          TaigaNow strives to enhance every
                                           Among other things, corporate stores          aspect of the customer experience,
Bonaventure Agency Inc. is pleased
                                           from the Lowe’s Canada network received       allowing our customers to be more
to announce the appointment of
                                           more than $240,000 to support initiatives     nimble and flexible than ever. Long gone
Brittany Graham to the position of
                                           addressing specific needs in their regions.   are the times of having to order products
Territory Manager
                                           In the last few months, donations in cash     only when we are traditionally open; you
for Nova Scotia and
                                           or in kind worth a total of $245,000 were     can now order products 24/7, provided
Newfoundland. Brittany
                                           presented to over 75 food banks, hospital     you have an internet connection. You
brings a solid track
                                           foundations, and other organizations          will now have more transparency than
record of success
                                           helping the most vulnerable in the            ever, seeing your best price for in-stock
to this position as a
                                           communities that Lowe’s, RONA, Reno-          products at any time, and you will be able
Business Development
                                           Depot, and Dick’s Lumber corporate            to explore the complete catalogue of allied
representative in the
                                           stores serve across Canada.                   products available from the local Taiga
consumer products       Brittany Graham
                                              “With the pandemic causing new             distribution center.
industry. With her passion and
                                           problems to emerge and exacerbating               Taiga plans to launch TaigaNow
enthusiasm, she looks forward to meeting
                                           existing issues, we felt it was important     country-wide in early 2021, and will
her customers in the near future.
                                           to express our solidarity by supporting       release the platform regionally as
                                           community organizations that are facing       branches are ready. Currently TaigaNow
Paul Williams named President,             higher demand and declining resources,”       is live and available to customers served
TORBSA Buying Group                        said Jean-Sébastien Lamoureux, Senior         by the Calgary and Saskatoon branches.
The Board of Directors of TORBSA           Vice-President, Public Affairs, Asset         They anticipate the release of the platform
Limited is pleased to announce the         Protection and Sustainable Development        in the western branches before moving to
appointment of Paul Williams as            at Lowe’s Canada. “Our field teams            the east.
President. Paul will replace Bob Holmes,   selected the organizations to support
GM, who has been responsible for the       based on their knowledge of their regions     Home Hardware Appoints Senior
leadership of the group for 26 years.      and the needs of their communities.”          Director in Operations; Makes
    Board Member Greg Drouillard said:                                                   Strategic Reorganization
“with the hiring                           Taiga Announces Online B2B Ordering
                                                                                         Home Hardware Stores Limited
of Paul Williams,
                                           Taiga Building Products is proud to           announced the appointment of a
it means exciting
                                           announce the development of an                new Senior Director on their sales
times for
                                           online B2B ordering, catalogue and            and operations team to support their
TORBSA, and to
                                           administrative platform branded as            strategic growth and focus on operational
be in transition
                                           TaigaNow.                                     excellence for their nearly 1,100
mode for more
                                               Ordering – Have full access to stocking   independently-owned stores.
growth, with the
                                           products at your local Taiga branch,             Darrin Sayles, who joined the team
beginning of a
                                           ability to place orders anytime, anywhere,    on September 8, is an accomplished sales
new era”.          Paul Williams
                                           as long as you have internet access. Have     and operations strategist with a 25-year
    Paul was most recently Regional
                                           full insight into your established price at   track record of significantly growing retail
Manager, Ontario, for CGC Inc. and had
                                           any given time and see where quantity         sales and expanding
previously spent 8 years with Owens
                                           breaks come into effect.                      store networks. He
Corning Canada, running their National
                                               Catalogue – Browse the complete Taiga     held operational
Accounts for Canada.
                                           Building Products catalogue available         leadership positions
    In operation since 1966, TORBSA
                                           from your local Taiga branch, retrieve and    from retailers such
Limited is a $576 million+ shareholder
                                           research product specifications, warranty     as Carter’s, Campus
owned organization, with 26 member
                                           information, installation information         Crew, American
locations across Canada.
                                           and more. *Commodity products                 Eagle and Jean
                                           are currently not available to view or        Machine. He joins Darrin Sayles
Lowes Canada Donates $245,000 to           purchase on this platform due to their        Home Hardware from Carter’s, where he
More Than 75 Local Organizations to        market volatility*                            held the role of Senior Director of Retail
Assist with Pandemic Relief                    Administrative – Review all orders        Sales and Operations.
Last April, Lowe’s Canada committed        placed for one location through TBP,             “Home is focused on operational
$1 million to support its associates and   regardless of the entry method (phone,        excellence and implementing sales growth

                                                                                                  ABSDA Building Supply News      21
Industry News continued
strategies to support our Dealers to             together with many of the industry’s              to work developing the framework for the
achieve our Vision to be Canada's most           top vendors and service providers in a            e-Volution Online Buying Event.
trusted and preferred home improvement           completely virtual environment.                       In addition to the ability to browse
retail brand,” said Darrin Noble, Vice-              The e-Volution Online Buying Event            through and buy products from Orgill’s
President, Store Operations. “Darrin             ran from Aug. 24 through Sept. 4 and              wide array of vendor partners, attendees
Sayles is a proven leader who will bring         was open to Orgill’s entire retail customer       of the Online Buying Event could also take
a strategic and results-oriented approach        base, enabling them to take advantage of          advantage of special promotional offers,
to this position and drive our growth            promotional buying opportunities, shop            pre-season booking programs and even
strategy.”                                       for seasonal merchandise and browse               schedule live meetings with vendors and
    Darrin Sayles joins Home as Senior           through thousands of new products                 service providers.
Director, National Retail Sales and              without ever having to leave their stores.            To help facilitate these meetings, Orgill
Operations. Going forward, all Ontario               “Because this is the first time we have       partnered with Zoom, the industry leader
Retail Sales and Operations Managers will        ever held an event like this, we weren’t          in online meeting technology.
report directly to Grant Allen, Director,        quite sure what to expect,” says Boyden               “The partnership with Zoom and our
Retail Operations, Central. The four             Moore, Orgill’s President and CEO. “Now           ability to integrate their state-of-the-art
Retail Operations Directors (Jeff Martin,        that it’s over, I can say that we couldn’t be     technology into our e-Volution platform
Grant Allen, Tim Dietrich and Mario              more pleased with the results.”                   went a long way toward helping us
Durocher) and their regional teams will              In fact, Orgill reports that buying           facilitate more interaction between our
report into Sayles.                              activity during e-Volution far exceeded           customers and our vendors and team
    Dale MacPherson has been appointed           the results of any previous dealer market         members,” Moore says. “By now, everyone
as Senior Director, Store Operations             in the company’s history including last           is familiar with how Zoom works and we
Support. The Business Development team,          fall’s live event.                                think this helped build a more robust and
formerly led by Dunc Wilson before his               The decision to develop and hold the          interactive experience.”
retirement earlier this year, was previously     e-Volution Online Buying Event came in                While meeting online might not
realigned to report directly to MacPherson.      May when safety precautions surrounding           replace a live market, the e-Volution
He will now oversee Construction and             the COVID-19 outbreak prompted Orgill             platform, combined with the functionality
Real Estate, while continuing to provide         to cancel its in-person Fall Dealer Market        of Zoom, enabled vendors and retailers to
support and oversight for the Dealer             that had been scheduled for August 27-29          interact with ease throughout the event.
application process.                             in Las Vegas.                                         “We are very pleased that, given the
                                                     “There were a number of factors that          challenge of holding live events right now,
Orgill’s e-Volution Online Buying                led us to this decision, including an             we were able to offer a platform through
Event Draws to a Close After                     abundance of caution as it related to the         e-Volution that helped both our vendors
Successful Debut                                 safety of our employees, customers and            and our customers keep their businesses
                                                 vendors as well as consideration for how a        moving forward,” Moore says. “We will
                                                 market would function in an atmosphere            undoubtedly learn a lot from this event
                                                 where strict social distancing would likely       and plan to use it to make our vendor
                                                 still be required,” says Moore.                   and customer interactions even more
                                                     Recognizing how important it was              productive as we move forward.”
Orgill, Inc. recently completed its first-ever   for both customers and vendors to still               Orgill is scheduled to hold its Spring
e-Volution Online Buying Event, which            be able to get together for a seasonal            Dealer Market from February 25-27 in
brought nearly ten thousand retailers            buying show, Orgill’s team quickly went           Orlando.

                                             Advertisers Index
AFA Forest Products                                              5       Johnson Insurance                                                 14
www.afaforest.com                                                        www.johnson.ca/savings
Building Products of Canada Corp.                                7       Kohltech                                                          15
www.bpcan.com                                                            www.kohltech.com
Castle Building Centres                          Outside Back Cover      Regal Ideas                                                    Insert
https://youarethebrand.ca/                                               www.regalideas.com
Garon Distribution                                Inside Back Cover      Sexton Group Ltd.                                  Inside Front Cover
www.garon.ca                                                             www.sextongroup.com
Groupe BMR                                                       9       Taiga Building Products                                           11
www.bmr.co                                                               www.taigabuilding.com
IKO                                                             16       TIMBER MART                                                       13
www.iko.com                                                              www.timbermartmember.ca
22   September 2020
ABSDA Building Supply News   23
industry icon
                It is with great sadness and heavy hearts that we say goodbye to a member of the Castle family. Our
               dear friend and colleague, Cluny Sheppard, Castle member from Notre Dame Agencies in Lewisporte,
              Newfoundland passed away on Sunday, August 23rd. Our deepest condolences go out to the family in this
                                         difficult time. Our thoughts and prayers are with you.

              Cluny was a true gentleman who made those around him better. For those that crossed his path, it was a
             privilege to engage with a man of such integrity, passion for business and absolute commitment to family.
                                                      We will miss him dearly.

                                                           Ken Jenkins
                                                  Castle Building Centres Group

24   September 2020
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