INFINITY REHAB 2020 QUALITY REPO RT
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- This report features data from 2019
REACH FURTHER
INFINITY REHAB 2020 QUALITY REPORT
ABOUT: Founded in 1999, Inf inity Rehab provides a full spectrum of
rehabilitation services, including occupational, physical, and speech
therapy. Their team of therapists and support staff serve over 220 skilled
nursing, assisted living, and independent living communities across 19
states.
Inf inity Rehab is proud to be certif ied a Great Place to Work for two
consecutive years.
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- This report features data from 2019
MESSAGE FROM INFINITY REHAB
JOLYNN MUNRO
43.5K 1.5M 2.3K 221 19
Lives Enhanced Patient Visits Employees Locations States
2019 was an incredible year for I also had an opportunity to stand with Michelle
Infinity Rehab as we celebrated 20 Jabczynski, Director of Compliance and Strategy,
years as a company. Our outstanding in Washington D.C. alongside fellow industry
achievements today are testaments colleagues. Together we fought against the
to our work over the last decade – proposed 8% cut to the 2021 physical fee schedule
originating from the diligent effort resulting from E&M changes by the Centers for
our early leaders devoted to Infinity Rehab. Medicaid Services. I am grateful for this opportunity
to take a stance and make a difference along with
In 2019 we recognized our outstanding clinical so many other wonderful clinicians.
outcomes and 20th anniversary at our annual
Symposium. We debuted our Can’t Stop the Feeling In February 2020, Infinity Rehab was named a Great
music video as we celebrated our feelings of great Place to Work for the second consecutive year.
accomplishment and excitement that we just “can’t This speaks volumes about our culture – about the
stop.” immense care our clinicians offer their patients, the
many hours our leaders spend guiding our teams,
Our teams have proved we “can’t stop” these and the careful work our clinicians devote to their
feelings throughout 2019 and continuing into 2020. professional development through Infinity Rehab’s
Throughout the year I heard stories of advocacy by many programs.
our fellow Infinity Rehab team members.
We are a team growing as clinicians, leaders, and
The Leadership Academy Class of 2019 scholars innovators, just as our vision statement reads.
shared several stories of advocacy in their local You are part of building the irresistible culture we
areas. Among the many inspiring stories, Kiley love so much at Infinity Rehab.
Connealy, OTR/L and Practice Council member,
advocated for patients with strong needs We’ve had a successful 20 years, and I look forward
for wheelchairs. Through her advocacy and to the next 20 years with you.
collaboration with the National Occupational
Therapy Association of Nebraska, where she JoLynn Munro, MS, OTR/L
resides, she has seen wheelchair approvals through Division President, Infinity Rehab
Medicaid jump from 25% to 80%. Thank you, Kiley,
for your efforts and for making a difference for
Nebraska clinicians.
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- This report features data from 2019
CELEBRATING OVER 20 YEARS INFINITY REHAB
OF ENHANCING LIVES
221
Locations
18
New Locations
Welcomed in 2019-20
Since 1999, customers have chosen Infinity Rehab’s Starting with just seven employees and meeting in
unique brand of clinically intensive, comprehensive each other’s homes to write policies and procedures,
occupational, physical, and speech therapy for our the fledgling company ended 1999 with 84
ability to achieve quality outcomes and manage employees at seven locations throughout Oregon.
rehab programs that provide better business results.
Today, Infinity Rehab employs over 2,200 therapists
Therapists choose us for our commitment to life- spanning 221 locations across 19 states. Once
long learning, the significant resources we commit again, we find ourselves amid an evolution in
to professional development, and our forward- reimbursement, and Infinity is leading the change
looking approach to standardizing care delivery to from volume-based to value-based care. We
optimize outcomes. are committed to improving the way therapy
is delivered, reducing unnecessary hospital
Infinity Rehab began as a response to payment readmissions, and enhancing the patient experience.
changes made to Medicare after the Balanced
Budget Act of 1997. These changes provided for the As we transform our business model to meet the
implementation of a per diem Prospective Payment demands of a changing industry, our partners
System (PPS) for skilled nursing facilities. Inspired and team members will continue to experience
by these changes, Rick Miller asked therapists Bob a company that is passionate about its mission:
Thomas and Mike Billings to put together a strategic to enhance the life of every person we serve. This
plan and lead the newly-formed company. mission that will continue to drive our success for
many years to come.
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- This report features data from 2019
GREAT PLACE INFINITY REHAB
TO WORK
Infinity Rehab is Great Place and feeling their work has special meaning. Rankings
to Work certified for the are based on employees’ experiences.
second year in a row!
Infinity Rehab Division President JoLynn Munro calls
Great Place to Work Institute out Infinity Rehab employees for contributing to this
awarded Infinity Rehab this honorable title for a second time.
honorable title following a
survey to over 1,000 company “What an accomplishment to receive this honor
employees. Questions two years in a row,” noted JoLynn. “Our employees’
centered on employee commitment to quality, integrity, and respect for one
pride in the organization’s another makes Infinity Rehab a truly great place to
community impact, belief that work.”
their work makes a difference,
The Irresistible Draw of Infinity Rehab
38% of new hires have first-hand experience with Infinity Rehab
15% Found Infinity through
word-of-mouth/Infinity’s rep
10% Students hired on after
a clinical rotation
769 15% On-call converting to full or
part-time employees
Employees
Joined in 2019
23% Therapists left the
organization & returned
36% Clinicians referred to us
by current employees
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- This report features data from 2019
INDUSTRY INFINITY REHAB
AWARDS
Infinity Rehab ranked above the national average
in all 11 categories on the Pinnacle Quality Insight
survey.
→ Overall satisfaction
→ Understood procedures
→ Dignity and respect
→ Response to concerns
→ Involvement/goals
→ Pace of progress
→ Results achieved
→ Atmosphere/therapy area
→ Equipment quality
→ Knowledge/skills of therapists
→ Recommend to others
4.63 1.5M
Overall Satisfaction Patient Visits
Nine senior communities where
Infinity Rehab provides therapy
earned the Best in Class distinction
in several categories, ranking in
the top 15% of senior communities
nationwide across a 12-month
average.
“We value quality care and outstanding outcomes
at Infinity Rehab. Our glowing patient satisfaction
results showcase the incredible dedication and care
by our clinicians and leaders throughout Infinity
Rehab.”
Stacey Turner, Vice President of Operations
Infinity Rehab
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- This report features data from 2019
THE MEASURE OF QUALITY INFINITY REHAB
OUTCOMES
REACHING FURTHER visits each year. From these interactions, we have
developed data models and software solutions
With the October 2019 changes in the way skilled that standardize patient treatment plans for faster,
nursing facilities are reimbursed, industry leaders smarter rehabilitation.
transitioned and continue to navigate and
understand the new rules and adapt their business Standardized Models of Care: Our evidence-based
models accordingly. As these leaders begin to deal interventions, based on big data gathered from tens
with the complexities of PDPM, they are increasingly of thousands of cases, result in quality outcomes that
turning to outside experts for help guiding them lower cost of care by achieving patient outcomes
through the process. more rapidly.
New and existing partners are depending on Infinity Promoting Advanced Education: We foster a
Rehab to help them understand the new metrics culture of lifelong learning for our clinicians. We
and provide solutions to meet the demands of the believe that highly qualified therapists produce high
program. We built our strategy for PDPM around our quality results. That is why we provide free access to
continuing education and leadership training.
While other therapy companies are struggling to
find solutions to change from volume to value-based
care, we are meeting the challenge.
Industry Thought Leader: Patty Scheets
Infinity Rehab announced this past year that
Patty Scheets, PT, DPT, NCS, was promoted as the
Vice President of Quality and Clinical Outcomes.
According to Patty, her promotion from a director
to vice president is an outward demonstration of
the importance of clinical quality to Infinity Rehab’s
success.
This promotion supports Patty’s diligent work within
the company, according to JoLynn Munro, Division
President at Infinity Rehab.
“Patty has achieved a position of high influence in
clinical model, with proven outstanding outcomes. the industry and in the company,” JoLynn said. “She
As an industry leader in developing methods and has successfully moved our corporate culture of
systems for the improvement of patient care, we compliance to new levels in the last five years that
have the experience they need most. she has served as the director of quality and clinical
outcomes and has consistently led this strategic
Since our humble beginnings 21 years ago, Infinity initiative.”
Rehab has led a post-acute care revolution by
creating transformational paths for our patients and Among Patty’s other achievements is her re-election
partners. We do this through highly qualified people, as President of the Academy of Neurologic Physical
intelligent platform, and innovative process. These Therapy, a division of the American Physical Therapy
three core foundations set us apart from other rehab Association (APTA). As the ANPT President, she
providers: establishes and implements the academy’s strategic
plans by working with fellow board members,
Data-Driven Solutions: We serve more than committees, special interest groups, and task forces.
43,000 patients and provide over 1.6 million patient
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- This report features data from 2019
THE MEASURE OF QUALITY INFINITY REHAB
OUTCOMES
QUALITY TEAM HIGHLIGHTS OF 2019 → We did a deep dive with our clinical model as
we explored implementation in different types
of patients and further refined our standards of
→ The Infinity Rehab quality team gave a platform
care.
presentation on the results of our gait speed
training initiative at APTA Combined Sections → We implemented Infinity Predict in the hands
Meeting in Washington, D.C. of directors. Predict is built on analysis of our
past patients to help identify characteristics
→ Kele Murdin, PT and Clinical Knowledge Broker,
and expected outcome for current and future
was recognized as Clinician of the Year by APTA
patients. Predict is an important tool in help us
Washington.
deliver consistent high-value care.
→ We implemented the work of clinical knowledge
brokers. Clinical knowledge brokers work
alongside clinicians in coaching and training
clinical behaviors consistent with our clinical
model. Clinicians who worked with clinical
knowledge brokers demonstrated an average
improvement of 56% in specific clinical behaviors
associated with best-evidence care.
→ The clinical knowledge brokers also assisted the
field in implementing group and concurrent
interventions to ensure we maintained our best-
evidence care in the context of different modes of
care.
→ We spearheaded a pilot project exploring the
impact of the addition of systematic delivery of
Kelee Murdin, PT & Clinical Knowledge Broker generalized activity and mobility outside of the
skilled therapy session, a program called More
→ We identified and selected core outcome Movement Matters. The concepts are based on
measures for speech pathology; this will enrich the body of literature that demonstrates that
our database with information about critical increasing generalized activity and mobility
aspects of executive function and the impact of improves health outcomes. This project is in
dysphagia at the patient level. process as we continue to analyze data.
PREDICT BY INFINITY REHAB
Predict uses past patient data to inform the now. This helps
us to treat current patients by identifying characteristics
and expected outcomes for current and future residents.
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- This report features data from 2019
INNOVATION WITH INFINITY REHAB
PDPM
PREPARATION. PLANNING. SUCCESS. resources, and a clinical model, including focuses on
therapy intensity and patient engagement in their
Infinity Rehab and the PDPM Transition care.
The Patient-Driven Payment Model was the biggest One of these training sessions was held in May 2019
change to healthcare in 25 years. Infinity Rehab – see what our directors found most beneficial from
prepared for years for the October 2019 transition. the training on Infinity Rehab’s YouTube channel.
Here’s a look into how the therapy company
successfully transitioned to this new payment model Successful teams are agile and pivoting to thrive
and how they continue to support and train under PDPM as the Centers for Medicare &
their staff and customers. Medicaid Services enforces model updates.
Infinity Rehab leaders continue to train
Clinical Model Sets Infinity Rehab Up and support their staff on PDPM to
for Success Under PDPM serve as a trusted resource for their
OPPORTUNITY customers and patients.
Infinity Rehab’s clinical model
primed the team for success Watch Patty’s video message on
under PDPM. Infinity Rehab quality outcomes under PDPM
leadership implemented new at InfinityRehab.com/pdpm-
standards of care based on resource-page.
best-evidence practice
in 2017 and through Manage & Mitigate Risks
2018. This clinical model
combined with Infinity
STRATEGY CONFIDENCE Infinity Rehab has been
Rehab’s diligent efforts mitigating risk and
to lower cost through remaining compliant
personalized therapy plans by actively monitoring
provided a strong foundation clinical outcomes and care
for embracing a patient- delivery under PDPM. This
focused and value-based payment includes reviewing if the treatment
model. was provided in an individual, concurrent, or
group manner. Infinity Rehab leadership provided
“PDPM provides us the opportunity to deliver a documentation and coding training to staff. From
consistently high value care experience to all of June through end the of December, Infinity Rehab
our patients by matching the care we provide with held weekly director training calls to provide
the patient’s level of responsiveness,” stated Patty education and support in managing new clinical
Scheets, Vice President of Quality and Clinical components.
Outcomes for Infinity Rehab. “And we do that by truly
practicing at the top of our license.” Maintain Staff for Quality Outcomes
Infinity Rehab initiated PDPM plans long before the While the new payment model led some therapy
new model’s implementation, going back five years companies to substantial cutbacks and lower therapy
before October 2019. minutes, Infinity Rehab continued to hire clinicians
during this major industry change.
“For the last 5 years, we have been quite purposeful
in our movement toward value-based care,” Patty New clinicians are trained on Infinity Rehab’s clinical
said. model as part of the 90-Day Immersion Program, an
on-boarding guide for a new therapist’s first 90 days.
In the five years leading up to PDPM, Infinity
Rehab leadership provided their staff with training,
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- This report features data from 2019
INNOVATION WITH INFINITY REHAB
PDPM
Maintaining staff who are experienced with Infinity customers on the pulse of the PDPM change and
Rehab’s clinical model contributes greatly to the what adjustments would be needed. Customers
company’s goal for outstanding clinical outcomes. were set up for success.
Standardized assessments based on external
evidence, knowledge tools, and other data blends Outstanding Outcomes Begin with an Irresistible
into a model for rehabilitation care to lead to positive Culture
patient results.
Even through the PDPM transition, outstanding
Collaboration patient outcomes remained a top priority for Infinity
Rehab. Company leadership started with their
PDPM united the entire healthcare industry in people in their approach for outstanding patient
preparation for this major industry change. Infinity outcomes.
Rehab collaborated with multiple customers in
collecting the most accurate clinical information By creating an irresistible culture, Infinity Rehab
about patients. This resulted in increased prepares its partners and clinicians to achieve
communication and more individualized care. outstanding quality outcomes for the people they
serve.
One of these collaborations included Avamere
Living. Together they developed pilot programs to Bersin by Deloitte published a case study on Infinity
help staff under PDPM. Rehab, stating:
“We’re coming together as a team in which I haven’t “Infinity Rehab’s HR team aimed to create a culture
seen us do in healthcare in many years,” said Jeannie that would support the high level of therapy
Russell, Director of Clinical Reimbursement for excellence required under the new value-driven care
Avamere Living. delivery model. Creating this culture requires shared
beliefs and values; leadership with a clear, shared
“We’ve said it for years – resident-centered care,” vision; a drive for excellence with high expectations;
she continued. “But now we’re moving to getting it and vital partnerships. To accomplish this vision,
right.” the company prepared its workforce to deliver new
models of care, reprogrammed from FFS to episodic
Watch the full interview with Carl and Jeannie on thinking, redesigned the delivery of therapy for
Avamere’s YouTube channel! quality and value-driven outcomes, and created
innovative partnerships to help face the evolving
Infinity Rehab also collaborated with customers health care environment to reach these goals.”
to prepare them for the PDPM change. Through
webinars, videos, blog articles, newsletter updates, Read the full case study on Infinity Rehab’s blog.
and other training sessions, Infinity Rehab kept their
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LEADERSHIP INFINITY REHAB
PROMOTIONS
Patty Scheets, Vice President of Quality & Clinical Derek Fenwick, Senior Director of Human
Outcomes Resources
Infinity Rehab announced in September 2019 the Infinity Rehab appointed Derek Fenwick, PT, MBA,
promotion of Patricia “Patty” Scheets, PT, DPT, NCS, GCS, SHRM-SCP to Senior Director of Human
to Vice President of Quality and Clinical Outcomes. Resources, promoted from his role as Director of
Professional Development. Derek brings his passion
Patty has been a valuable Infinity Rehab employee for Infinity Rehab to this new role, as well as a wealth
for over five years with extensive experience in of experience.
physical therapy and advancing clinical strategies.
She is also president of the Academy of Neurologic Derek joined Infinity Rehab in 2010 and brought
Physical Therapy, a section of the American Physical over 10 years of experience across multiple areas
Therapy Association. of healthcare. Derek has a drive for serving and
improving the healthcare industry. He became a
According to Patty, her promotion from a director physical therapist in 2003 and earned his MBA in
to vice president is an outward demonstration of 2008. Three years later, he became a board-certified
the importance of clinical quality to Infinity Rehab’s geriatric clinical specialist. In 2010, Derek was named
success. an Emerging Leader of the American Physical
Therapy Association (APTA). He was also recently
“Infinity Rehab is first and foremost a clinical appointed to the APTA’s first-ever Leadership
company,” Scheets said, “and this move to Development Committee and serves as President of
vice president reflects to the outside world the the Oregon Physical Therapy Association.
commitment to high quality that those of us who
work here recognize.” Derek now uses all these skills and leadership
experience to integrate a comprehensive talent
This promotion supports her diligent work within management strategy into all aspects of the
the company, according to JoLynn Munro, Division employment experience of Infinity Rehab’s
President at Infinity Rehab. healthcare professionals.
PATTY SCHEETS DEREK FENWICK
Vice President of Quality & Senior Director of Human
Clinical Outcomes Resources
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PROFESSIONAL INFINITY REHAB
DEVELOPMENT
We remain the employer of choice in post-acute program that focuses on identifying and developing
care rehab by developing our workforce to be the the clinical behaviors that are essential for effective
strongest group of clinicians, managers, and leaders clinical practice at Infinity Rehab. Clinician practice
delivering outstanding patient outcomes found is measured in each of five areas across three
anywhere in the industry. levels of progressive excellence, providing a clear
framework for every Infinity clinician to advance to
With programs such as Leadership Academy, Clinical his or her development within the company. Level
Champions, and Practice Council, we have created a 1 achievement is considered essential while levels 2
proven method for growing leaders, clinicians, and and 3 show advancement, meeting challenges, and is
innovators. voluntary for therapists to complete.
This year, we continued our legacy of professional We are thrilled to report that Infinity Rehab now has
development. The top stories and highlights are 75 Level 2 Clinical Champions.
showcased below.
PEOPLE DASHBOARD: With this innovative tool,
HOKU OKUMURA APPOINTED TO OREGON PT we can assess performance across the company, in
LICENSING BOARD: Hoku has been a physical a specific region, or one individual community. It
therapist for 10 years, seven of which she has worked enables Infinity Rehab to strategize initiatives and
with Infinity Rehab. With an immense background support our team members as needed.
in physical therapy, a fellow Infinity Rehab team
member and PT board member, Jennifer Julkowski, INFINITY REHAB ANNUAL SYMPOSIUM: Infinity
encouraged Hoku to apply for the board. Hoku’s Rehab celebrated their 20-year anniversary at their
admission to the board was approved by Oregon annual conference, Symposium. Team members
Governor Kate Brown. and clinicians at Infinity Rehab, as well as outside
clinicians, attend from different areas throughout
“I am very excited to participate in this process,” Hoku the United States. During the weekend-long event,
stated. “I have benefited from the work of this board clinicians network and learn by attending courses
for almost 10 years now, and it will be valuable to tailored specifically to them and their daily practice.
observe and participate in the inner workings of this The event took place in May 2019.
system.”
For more information on these and other professional
CLINICAL CHAMPIONS: Clinical Champions is Infinity development stories, visit the Infinity Rehab blog at
Rehab’s professional development advancement infinityrehab.com/blog.
THERAPISTS BY THE NUMBERS
196 183 226 252 130 1,250
OTs COTAs PTs PTAs SLPs PRNs
46 Rehab Aides / Admin Assist. 60 Leadership / Home Office
31- This report features data from 2019
OUR INFINITY REHAB
PEOPLE
Infinity Rehab Therapists Advocate in Washington Infinity Rehab Patient Walks After Being Bedridden
D.C. for 10 Years
The National Association for the Support of Long- Infinity Rehab therapists are making a huge impact
Term Care (NASL) hosted Capitol Hill visits in February on the lives of our patients.
2020 for therapy providers across the country. Infinity
Rehab leaders JoLynn Munro, Division President, and One Infinity Rehab patient shared her inspiring
journey to walking again with staff and fellow
patients and residents at her community, Avamere
Transitional Care and Rehab – Brighton.
At only 25 years old, Kristie, whose last name is being
withheld for privacy, was diagnosed with multiple
sclerosis. By the time she was 35, she could no longer
walk. And only three years later, she was bedridden
and put on hospice. When she came to Avamere
Transitional Care and Rehab – Brighton, Kristie said
she hadn’t walked for 17 years.
In June 2019, after several months at the gym, Kristie
moved from using a Hoyer lift for transfers to sit-to-
stand. And shortly after that, she was able to take a
few steps while holding parallel bars. Now she walks
with a front-wheeled walker. Kristie was then able to
live on her own.
“This story exemplifies the core values established by
Infinity Rehab,” shared James Brannan, Director of
Kurt Schrader & Michelle Jabczynski Therapy with Infinity Rehab, “specifically how closely
therapy and restorative teams work together to
Michelle Jabczynski, Director of Compliance and improve the lives of our patients.”
Strategy, went to Washington D.C. for the visits. Their
goal was to “fight the cut” and advocate against the You can read both these stories in their entirety on
proposed 8% cut to the 2021 physical fee schedule the Infinity Rehab blog at infinityrehab.com/blog.
resulting from E&M changes by CMS.
Avamere TC & Rehab Brighton - Therapy Gym
The highlight of the trip was meeting with
Congressman Kurt Schrader (D-OR 5th District).
Congressman Schrader is a vocal therapy advocate.
With the help of the NASL, an advocacy letter to fight
the cut was prepared with the goal of having several
congressman and provider specialty organizations
sign it before sending to CMS. Schrader signed the
letter.
“It’s an honor to advocate on behalf of patients and
our profession to make a difference,” noted Michelle.
“It’s through this advocacy that we truly see change.
Part of advocacy is telling patient stories, which truly
makes it impactful and makes a difference. “
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