Information manual 2017 / 2018 - MalaMala Game Reserve
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Information manual
2017 / 2018
RESERVE MAP
RATTRAY’S ON MALAMALA
MALAMALA MAIN CAMP
SABLE CAMP
JUNIOR RANGER PROGRAMME
PHOTOGRAPHIC SAFARI VEHICLE
DEFINITIVE AFRICA PACKAGE & MALATU EXPRESS
TRAVELLING TO THE CAMPS
WEATHER STATISTICS
RESERVATION TERMS AND CONDITIONS
MALAMALA GAME VIEWING STATISTICS
+27 11 442 2267 reservations@malamala.com malamala.com
RATTRAY’S ON MALAMALA
Updated March 2017
Rates are quoted in US Dollars and payment is accepted in this currency.
Arrangements can be made to convert this to SA Rand using the rates supplied to MalaMala by First National Bank.
MalaMala Game Reserve (Pty) Ltd - Vat # 4010146332
8 luxury suites Jan 2017 – Dec 2017 Jan 2018 – Dec 2018
Per Person Per Night Per Person Per night
Luxury Suite – Sharing US $ 1 025.00 1 150.00
Luxury Suite – Single US $ 1 535.00 1 725.00
Tour Leader Accommodation US $ 160.00 160.00
Rate Inclusions Rate Exclusions
• Air-conditioned, en-suite accommodation • Telecommunication costs
• All meals and snacks • Airport transfers (except for MalaMala airstrip to / from
• Drinks (excluding premium brands) the MalaMala camps)
• Game drives in open 4-wheel drive safari vehicles conducted by an • Transfers to/ from any other camps (excluding MalaMala
experienced ranger Game Reserve camps)
• Nature walks • Sabi Sand Wildtuin entrance fee if travelling by road
• Transfers to and from the MalaMala Game Reserve airstrip • US$ 12.50 per person per day Community Levy
• Laundry – maximum 10 items per room per day (minimum 2 nights)
Accommodation : Camp Facilities :
8 luxury Suites (khayas) : • A beautifully appointed library containing rare
Suites - 128m2 African books and magnificent works of art
Pool Deck - 51m2 • An elegant, African themed air-conditioned
Pool - 6m2 dining room
Verandah - 84m2 • An historic bar featuring photographs of the
• Private verandah with grand river views early days of this unique area and its pioneers
• "His" & "Hers" bathrooms featuring a ball and • A large wooden safari deck where meals are
claw footed bath and double shower served - and an awesome game viewing
• Outdoor shower for a nature experience with experience in itself!
a difference • A large filtered infinity pool with magnificent
• Heated plunge pool built into the private verandah views across the river
• Outdoor and indoor dining area for intimate • A well-appointed safari boutique with quality
in-room dining clothing, jewellery and artefacts
• 24-hour temperature control - air-conditioning, • A small fitness facility with stationary bicycle,
heating and overhead fans treadmill, multi-gym machine, sit up benches,
• Direct dial telephones free weights, mats and a steam room
• A mini-bar and tea & coffee making facilities • A massage service is available on request
• A mini-safe • Mobile Phone coverage and Wireless internet
• Optional satellite television and DVD player • Indigenous private garden - a haven for birds
Age Restriction : No children under 16 years Capacity on Game Drives : 4 guests per
are accepted safari vehicle
Supplementary Services Jan 2017 Jan 2018
– Dec 2017 – Dec 2018
Community Levy per person per day $ 12.50 $ 12.50
Road Transfer to / from Skukuza Airport per person one way $ 30.00 $ 30.00
Photographic safari vehicle per day $ 660.00 $ 660.00
Private safari vehicle per empty seat out of 4 per day $ 220.00 $ 240.00
MALAMALA MAIN CAMP
Updated March 2017
Rates are quoted in US Dollars and payment is accepted in this currency.
Arrangements can be made to convert this to SA Rand using the rates supplied to MalaMala by First National Bank.
MalaMala Game Reserve (Pty) Ltd - Vat # 4010146332
7 luxury rooms + 10 luxury Jan 2017 – Dec 2017 Jan 2018 – Dec 2018
suites + 1 single room Per Person Per Night Per Person Per Night
Luxury Room – Sharing US $ 740.00 820.00
Luxury Room – Single US $ 1 110.00 1 230.00
Luxury Suite – Sharing US $ 800.00 880.00
Luxury Suite - Single US $ 1 200.00 1 320.00
Single Room US $ 740.00 820.00
Children under 12 years sharing US $ 440.00 490.00
Tour Leader Accommodation US $ 160.00 160.00
Rate Inclusions Rate Exclusions
• Air-conditioned, en-suite accommodation • Telecommunication costs
• All meals and snacks • Airport transfers (except for MalaMala airstrip to / from
• Game drives in open 4-wheel drive safari vehicles conducted by an the MalaMala camps)
experienced ranger • Transfers to/ from any other camps (excluding
• Nature walks MalaMala Game Reserve camps)
• Transfers to and from the MalaMala Game Reserve airstrip • Sabi Sand Wildtuin entrance fee if travelling by road
• Laundry – maximum 10 items per room per day (minimum 2 nights) • US$ 12.50 per person per day Community Levy
NOTE: The 2018 rate will be fully inclusive of all drinks (excluding premium brands) with effect from
15 January 2018. This does not apply to 2017 reservations.
Accommodation : Camp Facilities :
10 luxury suites, 7 luxury rooms and 1 single room. • A large wooden safari deck in the shade of a
Single Room - 40m2 Jackalberry tree - the ideal vantage point from which
Luxury room - 55m2 to observe the parade of animal life at the Sand
Suites - 85m2 River's edge
Decks - 15m2 to 20m2 • A large filtered infinity pool with magnificent views
• 24-hour temperature control across the river
• Direct dial telephones • A well-appointed safari boutique with quality
• A mini-bar and tea and coffee making facilities clothing, jewellery and artefacts
• A mini-safe • A small fitness facility with stationary bicycle,
• Bathroom amenities, insect repellent treadmill, multi-gym machine, rowing machine,
and hairdryers sit-up benches, pull-up bar, free weights and mats
• Family rooms able to accommodate a third • A massage service is available on request
adult or two children, are available on request • Mobile Phone coverage and Wireless
• Disabled Accommodation: MalaMala prides internet connectivity
itself on being one of the few safari destinations
which is able to offer a fully equipped disabled Age Restriction: Children of all ages accepted.
suite. Game drives are conducted safely in Children of 4 years and younger are not permitted in the
a suitably equipped landrover with a boma for dinner or on game drives (unless the party
wheelchair ramp have reserved a private vehicle). A babysitting facility is
available at a nominal fee
Capacity on Game Drives: 6 guests per safari vehicle
Jan 2017 Jan 2018
Supplementary Services
– Dec 2017 – Dec 2018
Community Levy per person per day $ 12.50 $ 12.50
Road Transfer to / from Skukuza Airport per person, one way $ 30.00 $ 30.00
Photographic safari vehicle per day $ 660.00 $ 660.00
Private safari vehicle per empty seat out of 6 per day $ 160.00 $ 170.00
SABLE CAMP
Updated March 2017
Rates are quoted in US Dollars and payment is accepted in this currency.
Arrangements can be made to convert this to SA Rand using the rates supplied to MalaMala by First National Bank.
MalaMala Game Reserve (Pty) Ltd - Vat # 4010146332
8 luxury suites Jan 2017 – Dec 2017 Jul 2018 – Dec 2018
Per Person Per Night Per Person Per Night
Luxury Suite – Sharing US $ 850.00 950.00
Luxury Suite – Single US $ 1 275.00 1 425.00
*Children under 12 years sharing US $ 510.00 570.00
Tour Leader Accommodation US $ 160.00 160.00
Rate Inclusions Rate Exclusions
• Air-conditioned, en-suite accommodation • Telecommunication costs
• All meals and snacks • Airport transfers (except for MalaMala airstrip to /
• Game drives in open 4-wheel drive safari vehicles from the MalaMala camps)
conducted by an experienced ranger • Transfers to / from any other camps (excluding
• Nature walks MalaMala Game Reserve camps)
• Transfers to and from the MalaMala Game Reserve airstrip • Sabi Sand Wildtuin entrance fee if travelling by road
• Laundry – maximum 10 items per room per day • US$ 12.50 per person per day Community Levy
(minimum 2 nights)
NOTE: The 2018 rate will be fully inclusive of all drinks (excluding premium brands) with effect from
15 January 2018. This does not apply to 2017 reservations.
Accommodation : Camp Facilities :
4 luxury suites and 2 x 2 bedroom suites • Air-conditioned library with satellite television
Suites - 85m2 • Air-conditioned safari bar and dining-room
Decks - 15m2 to 20m2 • A large wooden safari deck - the ideal vantage point
• "His" and "Hers" bathrooms from which to observe the steady flow of animal life
• 24-hour temperature control at the Sand River’s edge
• Direct dial telephones • A filtered swimming pool nestled in the flood plain
• A mini-bar and tea and coffee making facilities below the camp
• A mini-safe • The safari boutique & fitness facility are located in
• Bathroom amenities, insect repellent the MalaMala Main Camp which is situated close by
and hairdryers • Mobile Phone coverage and Wireless
• Family rooms able to accommodate a third internet connectivity
adult or two children are available on request
Capacity on Game Drives: 6 guests per safari vehicle
Age Restriction: No children under the age of
12 unless the camp is reserved exclusively
Jan 2017 Jan 2018
Supplementary Services
– Dec 2017 – Dec 2018
Community Levy per person per day $ 12.50 $ 12.50
Road Transfer to / from Skukuza Airport per person, one way $ 30.00 $ 30.00
Photographic safari vehicle per day $ 660.00 $ 660.00
Private safari vehicle per empty seat out of 6 per day $ 160.00 $ 170.00
JUNIOR RANGER PROGRAMME
Children’s Policy and Rates: Age restrictions do exist and are applied in the interests of personal safety as
well as the comfort of other guests.
MalaMala Main Camp welcomes children of all ages. Children under 12 years, sharing accommodation with
full paying adults, pay the quoted child tariff. Children aged four and under are not permitted to dine in the
boma in the evenings. Special dining arrangements can be made and baby-sitting services are provided on
request, at a nominal charge. Children aged four and under are not permitted to join the game drives, unless
their parents / party have reserved a private game drive vehicle at the additional cost.
Family rooms may be used as a triple or a quad room to accommodate children – the sitting room / area is
converted to a bedroom utilising single beds.
On arrival, the ranger hosting the family will assess the age, enthusiasm and independence of the children
and in collaboration with the parents and guardians, various activities will be offered.
A MalaMala backpack including an interactive checklist are given to each child between the ages of 4 & 12.
The ranger hosting the family will, throughout their stay, offer some of the following activities :
1. The tracking of various animals from their
spoor markings
2. Teach basic survival skills (where to find water,
what plants are good to eat, medicinal uses of
plants, the toothbrush and toilet paper trees)
3. Warning signs of dangerous animals and first aid for
emergency situations in the bush
4. A bush breakfast enables children to learn how to
make fire and to participate in the meal preparation
5. Children are able to communicate on the radio (out
of game drive times)
6. Special meals and “ration packs” are prepared
for children
7. Babysitters are available in the evenings if required
8. Children’s movies, wildlife movies (filmed on
MalaMala) and board games are available in camp
The Sable Camp does not accommodate children under the age of 12, unless the entire camp is
reserved exclusively.
Rattray’s on MalaMala does not accommodate children under the age of 16.
PHOTOGRAPHIC SAFARI VEHICLE
We have a dedicated photographic safari vehicle, which comprises :
• 3 rows of 2 bucket seats
• A sliding camera mount per row
• Bean bags for camera stability
• Storage boxes for camera equipment
• Under-seat lighting
• A dedicated photographic ranger
Rate: 2017 & 2018 : US$ 660.00 per vehicle
per day (midday to midday).
Please request the photographic safari vehicle on
confirmation of your reservation to ensure
availability on arrival at camp.
THE DEFINITIVE AFRICAN EXPERIENCE
This popular and exciting, 7 night wildlife package including MalaMala and Mashatu Game Reserves (two
different safari area’s in two different countries) combines easily with Cape Town, Livingstone and
Johannesburg using a combination of charter flights and scheduled flights.
The itineraries below include 3 or 4 nights at Mashatu Main Camp & 4 or 3 nights at MalaMala Main Camp
for a 7 night safari package. We are also able to provide inclusive quotes using Mashatu Tent Camp, MalaMala
Sable Camp or Rattray’s on MalaMala as alternatives. The order of the itinerary is flexible as the charter flight
operates in both directions on a Thursday and a Sunday.
01 April – 31 December 2017
3 nights Mashatu & 4 nights MalaMala 4 nights Mashatu & 3 nights MalaMala
Per Person : US $ 6 150.00 Per Person : US $ 5 930.00
Single Supplement : US $ 8 430.00 Single Supplement : US $ 8 115.00
Child under 12 : US $ 4 320.00 Child under 12 : US $ 4 190.00
01 April – 30 November 2018
3 nights Mashatu & 4 nights MalaMala 4 nights Mashatu & 3 nights MalaMala
Per Person : US$ 6 630.00 Per Person : US$ 6 385.00
Single Supplement : US$ 9 080.00 Single Supplement : US$ 8 715.00
Child under 12 : US$ 4 680.00 Child under 12 : US$ 4 550.00
Rate Inclusions Rate Exclusions
• All accommodation, meals, local drinks (excluding premium • Flights to and from MalaMala Game Reserve on
brands, and any applicable levies and entrance fees) Airlink or Federal Air
• Scheduled charter flights between Johannesburg and
Mashatu Game Reserve (vice versa) and Mashatu and
MalaMala Game Reserves (vice versa) (Malatu Express) and
the applicable road transfer to and from the airstrips and
the camps
THE MALATU EXPRESS
A scheduled charter flight between MalaMala Game Reserve and Mashatu Game Reserve
Seat Cost: Nett per person one way
2018: US$ 910.00
Days of the week: Thursday and Sunday
10h00: Depart MalaMala Game Reserve
Clear South African immigration and customs in Polokwane
13h00: Arrive / Depart Mashatu Game Reserve
Clear South African immigration and customs in Polokwane
16h15: Arrive MalaMala Game Reserve
The above timings are subject to delays in Polokwane.
The Malatu Express pilots will remain in contact with both destinations to keep them informed of the exact time of arrival.
Terms and conditions : • Reservations must be made via email with
• The charter flight may be operated in a variety of aircraft packages@journeysofdistinction.co.za
depending on the number of guests confirmed on the flight. • Cancellation Policy : 50% cancellation fee if cancelled
• Minimum 2 guests. Please contact us for a separate less than 60 days prior to arrival
quotation for groups of more than 9. 100% cancellation fee if cancelled less than 30 days
• Luggage allowance: strictly 15 kg (33 lbs) + 6 kg (13 lbs) prior to arrival
carry on. • Bad weather policy : in the event the charter flights are
• Accommodation must be confirmed for a minimum of 2 cancelled as a result of bad weather, alternative transport
nights at MalaMala Game Reserve or Mashatu Game will be provided for but no refund will be applicable for
Reserve in order to utilise these flights. the cancelled flight.
• Bookings must be confirmed 1 month prior to departure to
guarantee availability. We strongly recommend that guests are covered by a
• Guests must have the relevant visas and travel travel insurance policy to cover any expenses incurred
documentation for South Africa and Botswana. due to an unforeseen cancellation
•MALAMALA GAME RESERVE TRAVEL DETAILS
AIRLINK : DIRECTLY INTO SKUKUZA AIRPORT, KRUGER NATIONAL PARK (SZK)
To and from OR Tambo International Airport (JNB) or Cape Town International Airport (CPT).
Daily, O R Tambo (JNB) to Skukuza (SZK) Daily, Skukuza (SZK) to O R Tambo (JNB)
SA 8861, JNB / SZK, 10h00 / 10h50 SA 8862, SZK / JNB, 13h30 / 14h35
SA 8865, JNB / SZK, 13h20 / 14h10 SA 8866, SZK / JNB, 14h50 / 15h35.
Daily, Cape Town (CPT) to Skukuza (SZK) Daily, Skukuza (SZK) to Cape Town (CPT)
SA 8651,CPT / SZK, 10h35 / 13h05 SA 8652, SZK / CPT , 11h20 / 13h55
• Reservations on Airlink flights to and from Johannesburg / Skukuza Airport and Cape Town / Skukuza
Airport should be made via your travel agent or directly with Airlink (www.flysaa.com).
• Check-in for Airlink flights is at the Airlink check-in desks in the domestic departures terminals at OR
Tambo International Airport and Cape Town International Airport.
• Reservations for road transfers to and from Skukuza Airport and MalaMala Game Reserve must be made
through the MalaMala central reservations office and will be invoiced with the reserved accommodation.
A one hour road transfer is available between Skukuza Airport and MalaMala Game Reserve and can be
reserved through MalaMala Game Reserve, at a cost of US$ 30.00 per person one way.
AIRLINK : VIA KRUGER MPUMALANGA INT’L AIRPORT (MQP)
Airlink operates daily scheduled flights from Johannesburg and Cape Town into Kruger Mpumalanga
Airport (MQP).
Airlink operates daily scheduled flights to and from Livingstone Airport, Zambia.
Kruger Mpumalanga Airport is situated close to the town of Nelspruit and transfers to MalaMala can be
provided by either a small light aircraft (30 minute air transfer) or a road transfer (2 hour transfer).
Please contact your travel agent for the details. Flights can be booked on line at www.flysaa.com.
TRANSFER RATES : BETWEEN KRUGER MPUMALANGA AIRPORT AND MALAMALA
Shared Charter from Nelspruit Airport (KMIA/MQP) to MalaMala Game Reserve (and vice versa) :
2017 : ZAR 3 000.00 nett per person (minimum 2 people) one way. Approx. 30 min travelling time
2018 : To be advised.
Road transfer from Nelspruit Airport (KMIA/MQP) to MalaMala Game Reserve (and vice versa) :
2017 : ZAR 3 500.00 nett per vehicle (maximum 7 people) one way and ZAR 110.00 per person SSW entrance
fee. Approximately 2 Hours travelling time.
2018 : ZAR 3 750.00 nett per vehicle (maximum 7 people) one way and ZAR 110.00** per person SSW
entrance fee. Approximately 2 Hours travelling time.
**The per person Sabi Sand Wildtuin entrance fee is expected to increase during 2018.FEDERAL AIR : DIRECTLY INTO MALAMALA GAME RESERVE
Federal Air operates a twice daily shuttle service between OR Tambo International Airport (JNB) and MalaMala
Game Reserve.
Check-in for Federal Air flights is at the Federal Air kiosk, located in the multi story parkade adjacent to the
car rental companies.
Daily, O R Tambo (JNB) to MalaMala :
Departure between 10:30 and 11:30 with estimated arrival at MalaMala between 11:30 and 13:00
Check in for this flight will be open from 07:00. Passengers must be checked in at the Federal Air kiosk by
09:45 latest to connect onto this flight. Passengers must be checked in at the Federal Air departure lounge
by 10:00 latest to connect onto this flight.
Departure between 12:30 and 13:30 with estimated arrival at MalaMala between 14:30 and 15:30
Check in for this flight will be open from 07:00. Passengers must be checked in at the Federal Air kiosk by
11:45 latest to connect onto this flight. Passengers must be checked in at the Federal Air departure lounge
by 12 noon latest to connect onto this flight.
Daily, MalaMala to O R Tambo (JNB) :
Departure between 11:00 and 11:30 with estimated arrival at OR Tambo latest 13:00
IMPORTANT – Please note this flight can depart anytime between 11h00 and 11h30. This is done to
accommodate guests departing from various camps / lodges, therefore we recommend no domestic
connections for flights departing before 15:00 from Johannesburg and no international connections
permitted for flights departing before 16:30 from Johannesburg.
Departure between 12:30 and 13:00 with estimated arrival at OR Tambo latest 15:30
IMPORTANT – Please note this flight can depart anytime between 12h30 and 13h00, this is done to
accommodate guests departing from various camps / lodges, therefore we recommend no domestic
connections for flights departing before 17:00 and no International connections for flights departing
before 17:50.
Reservations for Federal Air flights to and from Johannesburg and MalaMala Game Reserve should be made
directly with Federal Air or through MalaMala Game Reserve Central Reservations.
Rates : Nett per person one way including airport taxes, passenger taxes and VAT
2017
Adult rate (age 12 and above) ZAR 4 450.00
Child rate (ages 11 and under) ZAR 3 550.00
Federal Air Terms and Conditions : Please familiarize yourself with these on www.fedair.com
2016 WEATHER STATISTICS
Jan Feb Mar April May June
Rainfall in mm 19 7.5 94.5 0 7 0
No of days of rain 4 3 7 0 7 0
Average Min Temp – ºC 23 24 22 20 14 12
Average Max Temp – ºC 34 34 33 32 26 26
July Aug Sept Oct Nov Dec
Rainfall in mm 1,5 0 9 24 49,5 154.2
No of days of rain 1 0 1 3 5 6
Average Min Temp – ºC 11 13 18 19 22 23
Average Max Temp – ºC 24 26 29 29 30 32MALAMALA GAME RESERVE ROAD MAP AND DIRECTIONS It is important that you call the camp from Hazyview or the Sabi Sand Wildtuin gate. MalaMala Main Camp & Sable Camp : +27 13 735 9200 Rattray’s on MalaMala : +27 13 735 3000 The best route to travel within the reserve may change depending on weather conditions. It is essential that you speak with the camp reception prior to entering the reserve to receive their advice. For your safety and comfort please ensure that you have entered the Sabi Sand Wildtuin before 16h00. The MalaMala Game Reserve is a 6 hour drive from Johannesburg. From Hazyview to MalaMala : Travel to Hazyview in the Mpumalanga Province and turn east at the SPAR Centre onto the R536 - towards the Paul Kruger Gate. After 37,5 km's you will see a brown road sign indicating ‘MalaMala’ to the left. Turn left onto the dirt road – beware the tight hairpin bend. Follow this road for 3km's. At the T-junction turn right and continue for another 4,2 km's to Shaw's Gate, the entrance to the Sabi Sand Wildtuin. Here you will be required to pay the ZAR250.00* entrance fee per vehicle plus ZAR 110.00* per person in cash. Please ensure that you collect the necessary entrance permit from the gate guard. *Rates subject to change. Continue straight following the signs to Rattray’s on MalaMala. After 6,3km you will come to a crossroad. Turn left at the cross road following the sign to MalaMala / Rattray’s. Rattray’s on MalaMala is approximately 11 km from this point. If travelling to MalaMala Main Camp and Sable Camp TURN LEFT at the “Y” junction just before the Rattray’s turnoff. You will arrive at the MalaMala entry gate where you will be asked to sign the register.
MALAMALA GAME RESERVE (Pty) Ltd
STANDARD TERMS AND CONDITIONS
The below version is a precise of the detailed terms and conditions which
are available on our website (www.malamala.com).
3. RATES
3.1 MalaMala publishes rates from time to time and reserves the 5. TRANSFERS AND CHECK-IN/CHECK-OUT
right to amend the published rates without notice. The rates 5.1 Transfers to and from camps, the airport/airstrips and
quoted by MalaMala include game drives and meals over a entrance gates are by road. Transfer times are dictated by
24 hour period – both of which form an indivisible portion of passenger numbers and their flight variations. Charges are
the rates quoted. Rates apply to both group and individual not levied for the transfer to/from MalaMala airfield. Other
reservations and are quoted on a per person per night basis transfers are charged at a nominal rate per person. MalaMala
and are inclusive of VAT. is unable to conduct transfers from Kruger Mpumalanga
3.2 The rates are quoted in United States Dollars (“USD”) and International Airport but MalaMala is able, on prior request,
payment is accepted in that currency but arrangements can to make transfer arrangements on behalf of Guests who have
be made to convert the USD rate to South African Rand a Confirmed Reservation, at an additional cost.
(“ZAR”) using the conversion rate supplied to MalaMala by 5.2 Check-in time is 12 noon and check-out is 11h00 South
First National Bank Ltd within a 6 (six) month period of the African Standard Time. Should a Guest require an earlier
Guest’s arrival at the Reserve. Rates converted to ZAR are check-in or later check-out time then the Guest must request
only valid if the amounts due are paid by due date and if the same from management and it shall be in management’s
Guest fails to make payment by due date the USD rate shall discretion to allow a variation. Arrivals after 20h00 South
apply or at MalaMala’s discretion a new conversion rate African Standard Time are not permitted at any camp.
supplied by First National Bank Ltd shall be used. 6. POLICIES
3.3 MalaMala shall not be liable for any rate fluctuations of third 6.1 Children:
party suppliers whose services MalaMala books on behalf of MalaMala Main Camp: Children under 12 years, sharing
the Guest. accommodation with full paying adults, pay the quoted
4. PAYMENT child rate.
4.1 All reservations will be on a pre-payment basis. Payment Sable Camp: Children under 12 years are not permitted
must be made in accordance with the directions in that unless exclusive use of the camp is reserved.
regard detailed in the Provisional Reservation. Rattray’s on MalaMala: Children under 16 years are
4.2 In the event that payment is not made in accordance with the not permitted.
directions in that regard detailed in the Provisional 6.2 Tour leader/pilot/driver/guide:
Reservation then MalaMala reserves the right to treat the Subject to availability, B grade accommodation may be
reservation as cancelled. reserved for bona fide tour leaders, pilots, drivers and
4.3 All payments are to be made in monetary currency, without guides. B grade accommodation rate shall apply, and is
demand and free of exchange, deduction or set-off. for accommodation and meals and does not include
4.4 Payment in USD must be paid directly into the following bank game drives and other activities.
account: 7. CANCELLATIONS
Account Name : MalaMala Game Reserve(Pty) Ltd 7.1 No reservation is secure until the deposit detailed in the
Bank : First Rand Bank Ltd Provisional Reservation is paid and the Confirmed
Address : 2 Kikembe Drive, Reservation is delivered by MalaMala to the Guest.
Umhlanga Rocks 7.2 MalaMala is entitled to cancel a Confirmed Reservation in the
Durban, KwaZulu-Natal event that the balance of the amount due in terms of the
Account No. : CFCUS 395587 Provisional Reservation is not paid by the due date or dates
for payment.
Branch Code : 26 26 50
7.3 MalaMala shall be entitled to charge the following
Swift Code : FIRNZAJJ
cancellation fees should a Confirmed Reservation for any
4.5 In the event that MalaMala provides a ZAR rate after
period outside high season be cancelled by either MalaMala
converting from the USD rate then payment in ZAR must be
in terms of 7.2 or by the Guest:
paid directly into the following bank account:
5% of the quoted total reservation charge detailed in the
Account Name : MalaMala Game Reserve(Pty) Ltd
Provisional Reservation if cancelled more than 60 days
Bank : First National Bank
prior to scheduled arrival;
Address : FNB One Umhlanga
25% of the quoted total reservation charge detailed in
Durban, KwaZulu-Natal
the Provisional Reservation if cancelled 60 days or less
Account No. : 625 937 987 90
and 30 days or more prior to scheduled arrival;
Branch Code : 27 01 50 50% of the quoted total reservation charge detailed in
4.6 A copy of the bank transfer notification, together with the
the Provisional Reservation if cancelled 30 days or less
Provisional Reservation date and number, must be faxed or and 14 days or more prior to scheduled arrival;
emailed to the central sales and reservations office. 90% of the quoted total reservation charge detailed in
4.7 Any bank charges resulting from the payment by the Guest
the Provisional Reservation if cancelled 14 days or less
shall be for the Guest’s account. prior to scheduled arrival.
4.8 Payment in ZAR may be made by Master Card or Visa credit 7.4 For purposes of the Standard Terms high season is from 20
cards. A letter of authorisation with the cardholder’s December in one year to 10 January in the following year.
signature must be provided in order for MalaMala to debit the
MalaMala shall be entitled to charge the following
credit card. Credit cards submitted to central sales and cancellation fees should a Confirmed Reservation for a
reservations office for payments must be presented at the period in high season be cancelled by either MalaMala in
relevant camp on check in for verification purposes.
terms of 7.2 or by the Guest:
4.9 In the event that the Guest fails to make payment in 5% of the quoted total reservation charge detailed in the
accordance with the directions detailed in the Provisional Provisional Reservation if cancelled more than 90 days
Reservation, and MalaMala does not treat the reservation as prior to scheduled arrival;
having lapsed then payment shall be made when demanded
25% of the quoted total reservation charge detailed in
by MalaMala, and in any event by no later than on arrival at the Provisional Reservation if cancelled 90 days or less
the relevant camp. and 60 days or more prior to scheduled arrival;
4.10 Guests shall settle their extras accounts in full prior to 90% of the quoted total reservation charge detailed in
departure from camps, with payment to be made in cash or the Provisional Reservation if cancelled 60 days or less
by means of credit card. prior to scheduled arrival.
4.11 Should the Guest default in making any payment on its due 7.5 Any cancellation fee shall be subject to the relevant
date, MalaMala shall have the right forthwith to cancel the
provisions of the Consumer Protection Act such that if the
reservation, always subject to MalaMala's rights to damages, Consumer Protection Act allows only a smaller cancellation
and MalaMala shall have the right to retain all moneys paid fee, then such smaller fee shall apply.
by the Guest pending the determination of such damages
and thereafter to set off the amount so retained against the
amount owing.You can also read
