JOB KIT Resident Assistant - ACCOMMODATION SERVICES
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ACCOMMODATION
SERVICES
Residence Life
2020 / 2021
JOB KIT
1
Resident Assistant
RA JOB KIT
2020/2021
This kit is intended to guide you through the application
process to recruit Resident Assistants (RAs) for the
university’s halls of residence and provide you with all you
need to know about the RA role. If you have any questions
about the application process or the job itself after reading this
How to document, please contact Accommodation Services.
Contact us:
Applications close 9am
res.life@gre.ac.uk
Thursday 14th May 2020
2
RA JOB KIT
Important
Information Residence Life (ResLife)
encompasses everything the
student community and their
experience in a residential
Accommodation Service team does student environment (or other
to provide the best experience customer care environment).
possible for students living in the
halls of residence. The focus is on We are looking for candidates
providing support and guidance to with sensitivity, common sense,
residents as well as providing social confidence, discretion and an
and educational programmes to ability to work confidently with
build communities and help minimal supervision in a variety
students enjoy their time in the of situations.
halls.
RAs are required to take
The RA is an essential member of particular responsibility for
Accommodation Services' Residence incidents occurring during their
Life programme. The RA's main role “on call” duty periods during
is to assist with the social and evenings and weekends, to
personal transition of resident provide a link between the
students throughout their time in university and its resident
halls of residence and to help students and to help foster a
ensure that an atmosphere that is good living environment with
conducive to study is maintained. special regard to student welfare,
discipline, Residence Life
Successful candidates for RA (ResLife) events and health and
positions will be selected on the safety.
3 basis of their interest in the
All applicants must watch our RA information
presentation before moving forward to the
application process.
You will be asked for a code to enter at the
application stage. This code will be available at
RA JOB KIT the end of the presentation.
Recruitment
Timetable RA APPLICATIONS / SELECTION
PROCESS PROCESS OPENS PROCESS CLOSES
Watch RA Information Presentation via the 22nd April 2020 14th May 2020
In order to apply for the RA role, portal & enter code to continue process
including attending an
information session, log into the Applications Open 22nd April 2020 14th May 2020
Student Portal
Shortlisting 15th May 2020 18th May 2020
- Click the “My Student Life” tab
Invites to Interviews sent 20th May 2020 27th May 2020
- Go to the Accommodation
Section 1st June 2020 12th June 2020
Interviews
- Click "Forms and Information" Decisions Reached 13th June 2020 15th June 2020
- Select the tab "Applications" RA job offers sent 15th June 2020 22nd June 2020
- Select to watch RA
presentation
- Select "RA Applications
2020/2021"
4
RA JOB KIT
Job
Description
RESIDENT ASSISTANT
5
Overall Purpose of Job 3. Have a regard for the security, 9. Plan, organise, promote and facilitate
welfare, health and safety of residents (with support from Accommodation
Resident Assistants (RAs) play a and actively promote awareness in Service staff) a range of events as part of
key role in supporting the these areas. the ResLife programme in order to
Accommodation Services' Residence encourage integration and interaction of
Life (ResLife) programme. They live in 4. Promptly report any concerns residents and support academic success.
halls of residence and take an regarding discipline, welfare, security, This may include assisting with events
active role in fostering a good fire, health and safety to taking place on non-duty days/nights.
living environment for residents Accommodation Services.
with special regard to student
welfare, discipline, security and 5. Deal promptly with any misconduct 10. Ensure that administrative tasks are
health and safety. This includes or incident within halls as required by completed, including but not limited to
the university, security staff or the local displaying posters in the hall and
taking responsibility for incidents
hall manager calling on assistance from conducting room inspections.
occurring during “on call” duty
periods and other times if required. university and non-university staff
including emergency services as the 11. Ensure residential regulations are
RAs provide a link between
circumstances dictate. observed by residents and report any
Accommodation Services and
breaches of the regulations to
residents and can be expected to
perform a range of duties related to 6. Liaise with Accommodation Services Accommodation Services in a timely
and/or any local non-university staff manner.
this function.
having administrative responsibility for
the accommodation on issues affecting 12. Assist Accommodation Services in
residents and report any concerns to communication with residents and in
them with the degree of urgency projects involving residents as and when
Main Activities and Duties appropriate to the situation. necessary.
1. Assist Accommodation Services 7. Assist other RAs, university 13. Assist with the arrival, induction and
in creating a welcoming, inclusive staff, local non-university staff departure of residents throughout the
academic session.
and supportive environment and a and emergency services staff in
strong sense of community for emergencies, fire activations,
students living within the halls of evacuations and at student functions. 14. Assist with tours of accommodation
on all university Open Days. These may
residence.
take place on non-duty days.
8. Make regular patrols of the site
2. Be familiar with the during the “on call” duty period.
15. Assist with Open Evenings and ad-
Accommodation Licence Agreement,
hoc viewings as needed.
university fire, health, safety,
emergency, incident, accident and
disciplinary procedures. 16. Establish both formal and informal
contacts with residents and attend
meetings or other resident forums as
required.
6Scope Desirable
Criteria
• RAs will be part of a team operating • Good verbal communication and • Understanding of health and safety
on a rota and will normally be rostered interpersonal skills, including the issues in halls.
one day a week from Monday to ability to deal with situations in a calm
Thursday from 6pm to 8am and one and confident manner. • Experience of living in halls of
weekend in four from 6pm Friday until residence.
8am Monday. Although duties are • Good written communication skills
principally related to the specific rota including reporting on issues and • Experience of student clubs/
periods, RAs may also have general incidents and supplying relevant data societies/arranging events.
duties associated with the residents to Accommodation Services.
of a particular building or area and • Leadership/mentoring skills.
will be expected to assist other staff • Good time-keeping, including arriving
in the event of major problems or if for duty periods on time and ensuring • Experience in a customer service
requested by the local line manager at prompt reporting of matters to environment.
any reasonable time. Additionally all Accommodation Services and any
members of the team are required to relevant local staff.
work on the Saturdays where Open
Days are taking place, some evening • Good active listening skills including
open events and move in and move out the ability to handle confidential
weekends in addition to their usual information and show empathy and
rota. understanding when dealing with
resident concerns.
• RAs are appointed to contribute to
the formation of a good community on • Knowledge of issues related to
residential sites and will be expected communal living which can impact
to be aware of issues affecting or upon students.
concerning residents.
• Commitment to the university’s
• The free accommodation provided Equality Strategy.
for the performance of RA duties is to
be occupied as the principal residence • Ability to work alongside and
for the duration of the contract. RAs collaborate with a wide range of staff.
are required to be active members of
the resident community.
• Ability to work in a demanding
environment with minimum
• RAs are given training to enable supervision.
them to effectively carry out the duties
required.
• Flexibility in approach to work and
dedication to duties during evenings,
weekends, holidays and peak
recruitment periods.
• Experience of working as part of a
7 team.RA JOB KIT 1.RAs must be full-time, registered
and attending students of the
university and will usually -
so in writing to the Assistant Director
of Student and Academic Services
(Student Services) within 7 calendar
11. RAs will be required to attend
meetings and training between 9am and
5pm Monday to Friday with reasonable
Terms & •
Be returning students.
Not owe any accommodation
days of the dismissal. notice and in fitting with their academic
schedule. RAs may also be required to
visit their local Accommodation Service
Conditions • 6. RAs may terminate their employment
fees as of the 1st August 2020
at any time with one month’s written Centre before 5pm on a duty night for
Studying full academic year notice. handover, collection of keys, etc.
2. Standard RA appointments are for
7. RAs may reapply for further period(s) 12. In addition to their rostered duties,
43 consecutive weeks (and one day)
of employment normally up to a all RAs are required to work on the
from Saturday 22nd August 2020 until
maximum of three consecutive periods Resident Arrivals and Departure
Sunday 20th June 2021 including
and, if successful, will be issued with a weekends. RAs are also required to
university shutdown periods (a reduced
new contract in line with the Terms and assist with all University Open Day
rota will normally be in place) and are
Conditions then in force. tours, some of which may take place on
subject to satisfactory references.
non-duty weekends. This may take
8. RAs can be appointed to any hall of place at a hall other than that in which
3. All RA appointments are subject to a the RA resides.
residence and can be required to
probationary period of three months
relocate to another hall at any time
and employment by the university is
after reasonable consultation. RAs must
subject to the satisfactory completion 13. RAs are required to assist with Open
reside on the site to which they are
of this period. Evenings and ad-hoc viewings of the
appointed to.
accommodation as required during their
4. During the probationary period, the periods of "on call" duty.
9. RAs must be accessible to residents
performance of RAs will be closely
when, as part of a roster with other RAs
monitored and any RA failing to 14. RAs are required to assist with
on the same site, they are “on call”.
perform the duties as described in the Residence Life (ResLife) programmes,
job description or by action or inaction some of which may take place during
10. RAs must be available on site for
injuring the formation of good non-duty periods.
the periods of “on call” duty which
community in the halls of residence
may have their employment terminated normally will be one day each week
Monday to Thursday and every fourth 15. Leave of absence may be
or have the probationary period
extended weekend as follows in addition to open taken, subject to reasonable
days/arrival and departure weekends notice in writing and agreement by the
Accommodation Office Manager
5. RAs contravening the Terms and and additional times when room checks
at the site of employment. Suitable
Conditions of their employment or or other admin tasks are required:-
cover for the absence is required and is
behaving in such a way as to to be provided by the other RAs on that
undermine their position or authority 18:00 to 08:00 Monday to Friday
site. RAs are expected to liaise with
may have their appointment 18:00 Friday to 08:00 Monday
their fellow team members to ensure
terminated at any time with one cover can be found before requesting
month’s notice. RAs who wish to leave.
8 appeal against their dismissal must do16. In return for the performance of 20. Any RA unable to perform duties 23. It is mandatory that RAs attend all
all required duties, RAs will receive for a period of two weeks or more required training that is normally held
accommodation free of charge on the because of academic commitment, prior to or at the commencement of
RA JOB KIT
site to which they are appointed for health etc. may be required to pay for the RA contract.
the duration of their employment their accommodation until such time
period. There is no fixed standard as normal duties can be resumed. 24. Time spent undertaking actual
for RA’s accommodation, which will work as an RA while on duty (answering
Terms & vary from site to site. RA
accommodation will normally be the
21. It is a requirement that RAs hold
a current, recognised and full first-aid
phone calls, dealing with queries,
attending to incidents,writing reports
Conditions same or similar to the standard study
bedrooms available to resident
students within the hall.
qualification and the arrangement
and payment of this training will be
made by the university. RAs will not
etc.) counts towards the hours you are
permitted to work at the university.
be permitted to take up or remain 25. RAs who are Tier 4 students are
17. RAs will be required to sign a in post unless they are in receipt of not permitted to undertake other
university Accommodation Licence this qualification within eight weeks employment at the university as this
Agreement for the accommodation of their appointment. RAs have a may lead to them breaching the terms
provided. Any RA contravening the duty to make themselves aware of and conditions of their visa.
terms and conditions of the Licence all fire, health, safety and emergency
Agreement may be subject to procedures, together with all student 26. RAs who are Tier 4 students must
sanctions under the Halls of Residence services available on site. The local submit a monthly timesheet listing
Code of Behaviour which forms part line manager and/or facilities actual hours work within 5 working
of the university Accommodation management staff will provide days of the end of each month to
Regulations. guidance in these areas. the Accommodation Office Manager.
Further guidance on completing the
18. Hall fees will become payable 22. It is a requirement that RAs timesheet will be provided.
should the RA’s employment cease undergo a basic Disclosure check and
from the point at which it finishes. provide a certificate to Accommodation 27. RAs who are Tier 4 students and
RAs failing to perform duties for which Services. Further information about are approaching the limit of hours they
they are rostered, except where agreed how to obtain a certificate will be are permitted to work during the week
in advance with their line manager or issued. RAs are required to pay for this must advise the Accommodation
because of illness or other unavoidable certificate and apply for a refund. If Office Manager immediately so that
and compelling reason, may become this is not completed in good time other arrangements for cover may be
liable for the payment of hall fees before the position commences (by made if necessary.
for the period that they are unable 1st August for RAs on standard
to perform their on-call duties. contract lengths) or there is a cause
for concern arising from this check,
19. The accommodation is provided the offer of the RA position may be
solely for occupation by the RA and rescinded and the contract canceled.
must be vacated by 10am on the last
day of the period of appointment as a
RA.
9RA JOB KIT Attendance at the RA training is mandatory and a requirement for assuming the role as an RA in
university halls of residence. If you are successful, please ensure that you are available for all of
Mandatory the training days below.
Dates
Contract Period Saturday 22nd August 2020 - Sunday 20th June 2021
Friday 10th July - RAs must apply by this date for the Basic
Disclosure Certificate in order to ensure it is received by 1st
Introduction August.
and Training
Monday 24th August 2020 - Thursday 3rd September 2020 9am
- 5pm (not including Saturday and Sunday) *
* Returning RAs are only required to attend training on some
days. At the time of writing, these are expected to be Monday
24th August, Friday 28th August and Thursday 3rd September.
However, this may change and returning RAs are advised not to
make other plans during this period without checking final
training dates.
10Arrival Weekend
RA JOB KIT Saturday 12th September - Sunday 13th September 2020
All RAs are required to work both days
Mandatory
Dates Departure Weekend Saturday 19th June - Sunday 20th June 2021
All RAs are required to work both days
Open Days Saturday 10th October 2020
Saturday 21st November 2020
Saturday 27th February 2021
All RAs are required to work *
Important Attendance at the training and other dates listed above
is mandatory. If you will not be available on any of
Information these dates, you are advised not to complete an
application to become an RA for 2020/2021.
If you are appointed and you fail to undertake the
training and/or do attend on the other mandatory dates
listed above, your contract of employment as an RA may
be terminated.
* If you are not required, you will be advised.
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