New Firm Welcome Guide - ACEC Life/Health Trust June 2021
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New Firm
Welcome Guide
ACEC Life/Health Trust
June 2021
Dear Wellness Champion, Thank you for your decision to partner with the ACEC Life/Health Trust for your firm's medical and wellness benefits. We are excited to have you onboard as we work together to make the Consulting Engineering Industry the healthiest in the U.S. ACEC Life/Health Trust strives to provide our firms and members with the highest quality value-added services. The following welcome guide serves as an overview of the product offerings available to our member firms, as well as resources for the medical and wellness benefits available to you. The ACEC Life/Health Trust team is here to support you throughout this journey. Please do not hesitate to let us know how we can help you as you take the next step to increase your workforce's productivity, health, and well-being. Best in health, Lindsay Simone Director Health & Wellness ACEC Life/Health Insurance Trust
WHAT IS ACEC AND THE LIFE/HEALTH TRUST
Any engineering firm who is an
active member of
ACEC
(American Council of Engineering Companies)
can become a member of the
ACEC Life/Health Trust
Click Here for Overview
Document
ACEC LIFE/HEALTH TRUST PROGRAMS
ACEC Life/Health Trust provides healthcare benefit solutions and
services to support the business objectives of ACEC member firms and
the health and wellbeing of their employees and families.
BENEFIT SOLUTIONS INCLUDE BUT ARE NOT LIMITED TO THE
FOLLOWING:
Medical & Healthcare Solutions
Designed Portfolio
Benefitsolver (HR Benefits System)
MEDICAL INSURANCE OVERVIEW
United Healthcare Top Coverage Benefits
CARE24 EMPLOYEE ASSISTANCE PROGRAM CANCER SUPPORT Access to Centers of
(EAP) Confidential counseling, services and Excellence network of leading cancer centers
tools to help you and your family manage health that meet strict standards for treatment
concerns, mental health issues, work-life planning, clinical research, patient safety and
challenges and more more
PERSONAL HEALTH SUPPORT One-on-one PREMIUM PROGRAM Doctors who meet
confidential support from a team of health care criteria for quality and cost efficiency available
experts, plus resources for chronic conditions, at no extra cost
common medical issues and more
SANVELLO APP Clinical techniques to help you
MENTAL HEALTH SERVICES Up to three FREE
manage symptoms of anxiety, depression and
confidential counseling visits per year to address
mental and behavioral health challenges. stress, including daily mood tracking, check-ins,
guided journeys and community support
MATERNITY SUPPORT Access to advice and
24/7 support from maternity nurses, clinically PROTECTWELL APP Free COVID-19 symptom
approved content and online tools checker with guidance on going to work,
managing symptoms at home or getting tested;
24/7 DOCTOR & NURSE SUPPORT 24/7 phone
access to a registered nurse—call the number work check-in QR code, CDC guidelines;
on your health plan ID card training materials and more.
FOR A FULL LIST OF COVERAGE DETAILS CONTACT
877-842-3210 or visit www.myuhc.com
Meritain/Select Plan Top Coverage Benefits
ACCESS TO NATIONAL PPO NETWORK
75K PHARAMCIES NATIONWIDE
DEDICATED CUSTOMER SERVICE Attentive service team to meet your needs
BROAD NATIONAL NETWORK Aetna Choice POS II network of doctors and hospitals, plus more
than 75,000 pharmacies nationwide
GYM MEMBERHSIPS and name-brand home fitness and nutrition products provided by
Globalfit®
BLOOD PRESSURE Save on Omron Blood Pressure Healthcare Products
40% DISCOUNTS Save 40% on purchases of books, greeting cards and kits 1 from the
American Cancer Society bookstore.
HEARING CARE SOLUTIONS Save on Hearing Care Solutions & HearPo®
SAVE ON DENTAL PRODUCTS Save on Waterpik Dental Products
FOR A FULL LIST OF COVERAGE DETAILS VISIT
www.meritain.com
HUMAN RESOURCES
BENEFITS
Benefitsolver – Enrollment and Eligibility System
Benefitsolver provides Trust members and firms a state-of-the
art enrollment and eligibility system.
FOR FULL DETAILS OR TO REQUEST A DEMO
Visit www.aceclifehealthtrust.com/enrollment
Click Here for Overview *If your firm has employees and spouses that are not enrolled in
Document a ACEC Life/Health Trust medical plan, Benefitsolver gives you the
opportunity to make them eligible to participate in Designed
Wellness*
DESIGNED PORTFOLIO
WHAT’S INCLUDED Available to AHIP & Premier
Designed Wellness Membership Card
Membership cards
o Mailed annually
February 1st of each
year
o March-December cards
ship
o Monthly for new firms
joining the ACEC
Life/Health Trust
If your new firm doesn’t receive their cards
30 days after you meet with Romina use
this link to request new cards:
Click HEREDesigned Virtual Care - Benefits
Designed Virtual Care is supported by the
services and technology of HealthiestYou
COVERAGE BENEFITS INCLUDE BUT ARE NOT LIMITED TO
THE FOLLOWING:
BOARD-CERTIFIED 24/7/365 via phone or video call. Doctors can Diagnose, Treat, and Prescribe
PHYSICIANS for any acute and non-life-threatening illness (i.e., cold/flu, UTI, pink eye, etc.
DERMATOLOGY Get a diagnosis and treatment for skin conditions like acne, rashes, eczema,
SERVICES etc., in two business days or less.
BEHAVIORAL
Talk to a licensed therapist from wherever you’re most comfortable.s
HEALTH SERVICES
EXPERT MEDICAL Get a second opinion from a leading expert for more severe illnesses like
SERVICES cancer, orthopedic problems, chronic diseases, and more.
BACK CARE- Relieve your back pain through guided videos with a certified health coach.
Click Here for Overview
DocumentDesigned Advocate Benefits
Designed Advocate is Powered by ACEC
Life/Health Trust
An Advocate Team dedicated to helping members understand
and reap the full benefits of their healthcare plan
Currently available to United Healthcare plans only*
COVERAGE BENEFITS INCLUDE BUT ARE NOT LIMITED TO
THE FOLLOWING:
Access Expert Guidance In Understanding Your
Access Insurance Benefits
Find The Best Local Doctors, Dentist, Eye Care
Find Professional
Get Price Comparisons For Medical Care Before Your
Get Doctors Visits
Compare Compare Local Prescription Prices
Get Get Expert Help Reviewing Medical Bills
Click Here for Overview
Document *Select Plan Meritain Firms available 7/1/21THREE LEVELS OF THE DESIGNED WELLNESS
PLANS TO SELECT FROM
COMPLIMENTARY
Employee Wellness plans, Telehealth services, as well as insurance
Advocate services for each of your employees and enrolled spouses.
$400/$800
By invitation
$300/$600 Employees and
spouses can earn up to
Enhanced wellness $400 in incentives.
program with
additional features Firm must administer a
$25-$250 Employees and
premium differential
based on participation.
spouse can earn to
Core wellness $300 in incentives
program
that all Firms can sign-up to
ACEC Life/Health participate at this
Trust member firms higher level.
are automatically
enrolled in.Designed Wellness Video’s
Watch these videos for details on
the 3 Plan Options
Basic Plan Firms - Click Here to View
Basic Plan Employee’s- Click Here to View
Premier Plan- Click Here to View
AHIP Plan- Click Here to View
Click Here for Overview DocumentDesigned Wellness It’s important for you to be proactive and regularly monitor your health. Designed Wellness has resources that will allow you to assess your current health and set customized wellness goals
Our Wellness Provider: Virgin Pulse
Partnership with Virgin Pulse For the 2021 Program Year, members will need to register a new Designed Wellness account at: https://join.virginpulse.com/designedwellness Designed Wellness is available online or via the Virgin Pulse App, which can be downloaded from the App Store or Google Play.
100% Confidential
HIPAA compliant
The Trust, your employer, and
your health insurance carrier do
not have access to any
individually identifiable medical
information
Only de-identified, aggregated
data can be shared
Administered by independent
third parties
2Who Can Participate?
Both employees and
spouses that have
medical coverage through
ACEC Life/Health Trust
are eligible to participate
in the Designed Wellness
program and can each
win up to $250 in prizes
for participating!Required Activities
In order to be entered in quarterly drawings for prizes, an
individual must complete the health assessment and earn at
least 25 tickets.
1 Complete the Health Assessment to
be entered in quarterly drawings.
2 Complete additional activities to earn
at least 25 tickets.Personal Health Assessment — Health Check
Helps you identify your current health
status and identify potential risks or
issues
• Qualify for the quarterly drawing and
earn 50 tickets
• 35 questions
• Takes just 15 minutes
• Results stored online in a secure
personal accountDesigned Wellness:
Program Activities include:
Category Description Frequency Value
One Time • Complete Registration Once Ever 50 tickets
One Time • First Login to Mobile App Once Ever 25 tickets
Annual
• Complete the Health Assessment 1x per year 50 tickets
Requirement
General • Complete a whole Journey 1x per quarter 10 tickets
Activity • Track 7,000 steps 20 days per month 1x per month 15 tickets
• Create a personal challenge 1x per quarter 5 tickets
Challenges • Join a personal challenge 1x per quarter 5 tickets
• Join the Company Challenge 1x per quarter 10 tickets
2Virgin Pulse Web Portal
Individual and firm capabilities:
o Company challenges and
announcements
o Peer-to-Peer challenges
o Personal/Individual challenges
Ability for each member to invite
up to 10 friends and family to
participate in the program.
o Friends & Family invited members can’t
earn incentives, but they can use some
core program featuresTrust Challenges to earn towards your $250 annually March 1 – 31 Great American Adventure Destination Challenge August 1 - 31 Mental Health Spotlight Challenge November 1 - 30 Walk the Wonders Destination Challenge
Program Customization Tips
• Set your interests in your
account profile and select topics
that you wish to receive more
information on.
• Sync any devices or apps with
your account.
• Enter your specific health goal
in your profile.
• Visit the Benefits tab to view
our customized programs.
2Reward Redemption
Quarterly Prize Drawings- Virgin Pulse Cash
Each quarter, 150 winners will be selected in a randomized prize
drawing with prizes ranging from $50 - $250
• To be entered into the raffle drawing, and individual must complete the
health assessment and accumulate at least 25 tickets
• Everyone is are only eligible to win one prize per year (maximum value of
$250)
Prizes will be redeemed through Pulse Cash as gift cards,
charitable donations, or for items in the Virgin Pulse StoreQUESTIONS?
What to expect – Program Communication Flow
ACEC Life/Health Designed Designed Virtual Meritain/Select
UnitedHealthcare
Trust Wellness Care Plan
• Welcome Email • Wellness • Welcome Email • Welcome Email • Benefit Solver
• Mail Letter to Champion • Letter to with Member Welcome Email
Employee Onboarding employee home Cards included with login
Membership Email with Member • Welcome credentials
Card • Launch Postcard Card Attached Postcard with • Meritain
• Quarterly • Virgin Pulse • Webinar Email Find Your Plan Welcome email
Newsletter Email Details with login
• Monthly Activity credentials
Reports
• Emails as
needed to
Wellness
ChampionsProgram Contacts
&
CommunicationsProgram Contacts
a) Regional Account Managers
(East Coast or West Coast, see supporting map)
b) Wellness@aceclifehealthtrust.com
a) Wellness@aceclifehealthtrust.com
b) Virgin Pulse Customer Service – 888-671-9395
c) Email support.virginpulse.com
d) Live chat on member.virginpulse.com
a) Maya Kildew, Manager, Client Success
b) mkildew@teladochealth.com
c) 480-454-1973 a) 800-996-6596
b) Contact The Member Phone Line On
The Back Of Your Medical ID Card
a) ACEC@businesssolver.com
b) 833-281-0448
c) Enrollment@aceclifehealthtrust.comRegional Account Manager Map
Click Here to View DocumentWellness Champion Next Steps!
Step 1. Schedule Learn more Region 1 West Coast Region 2 East Coast
an Onboarding about full Click here to schedule a
call
Click here to schedule a
call
Call program details
Step 2. Schedule This member
webinar will provide
Employee full details on how to Region 1 West Coast
Click here to schedule a
Region 2 East Coast
Click here to schedule a
Onboarding use and enroll in all
the added wellness
call call
Presentation benefits
We have a process that
Step 3. Request allows Champions to
Your Firm’s receive a current roster
and update email
Click Here to Request
Member Roster
Member Roster addresses for any/all
employees and spouses.Employee’s Next Steps!
• Visit https://join.virginpulse.com/designedwellness to
activate your account today!
Register Your • Remind your spouse to register their account
Account
• 35 questions & Takes just 15 minutes
• Results stored online in a secure personal account
Complete Your
• Complete other activities to earn 25 tickets
Health
AssessmentContact Information
For technical issues or problems
with the web portal, please
contact the
Virgin Pulse Customer Service Line
888-671-9395WHITELIST THESE EMAILS
‘WHITELIST’ MEANS:
A whitelist is “the cybersecurity list,” only giving administrator-approved programs, and IP and email
addresses, system access.
To ensure you receive all future communications you may need to whitelist these subdomains. The
below list outlines the most common communication sources regarding ACEC Life/Health Trust.
ACEC Life/Health Trust Life/Health Trust
Wellness@aceclifehealthtrust.com Wellness@email.aceclifehealthtrust.com
Info@aceclifehealthtrust.com Info@email.aceclifehealthtrust.com
Enrollment@aceclifehealthtrust.com Sales@aceclifehealthtrust.com
Sales@email.aceclifehealthtrust.com
Designed Wellness
platform.virginpulse.com & mail.virginpulse.com
HealthiestYou
engagementcenter@teladochealth.com clientsuccess@healthiestyou.com
mkildew@teladochealth.com
Wondr Health (formerly Naturally Slim)
email@email.wondrhealth.comTechnical Requirements
Wellness Champions or
Employees,
Contact your firm's systems
administrator or IT department
with the following technical
requirements document for
whitelist email’s and IT
instructions
Click Here for Overview
DocumentMobile Apps to Download
Encourage employees to download these apps and
have instant access to their benefits
Designed Wellness/Virgin Pulse
Designed Virtual Care/HealthiestYou
MyChoice/Benefitsolver
UnitedHealthcare
Meritain/SelectFOLLOW US AND LIKE US ON SOCIAL MEDIA
CLICK HERE TO LIKE US:
CLICK HERE TO FOLLOW:Success Stories https://www.aceclifehealthtrust.com/wellness-success-stories
For Full Program Details
&
Resources Visit
www.aceclifehealthtrust.comYou can also read
