Queensland Rail Travel Luggage Policy
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Queensland Rail Travel
Luggage Policy
BEFORE YOUR JOURNEY
1. When you book a Queensland Rail Travel Train ticket it comes We have rules about
with a specified luggage allowance depending on the type of what type of luggage
we can carry.
ticket you bought. See below for luggage allowances. This policy
governs how we will carry your luggage.
2. We can only accept certain types of luggage so; you should
confirm that we can carry your luggage prior to booking your
ticket. Sporting and musical equipment luggage requirements
are explained in more detail on the Sporting Equipment and
Musical Instruments Page.
Keep your bags under
3. You should tag all luggage items to clearly identify the owner,
20kgs each and make
including their name and phone contact number. sure they are tagged
4. Ensure that each piece of your luggage is no more than 20kgs. with your details.
CHECKING IN
5. If your boarding station is attended, ticket offices and luggage Be early for luggage
check in facilities open one (1) hour prior to the train’s check in.
scheduled departure time and close thirty (30) minutes prior to
the scheduled departure time. At unattended stations onboard
staff will assist with checking luggage upon the train’s arrival.
6. Luggage trolleys are only available at Brisbane (Roma St), We have luggage
Cairns, Rockhampton, Bundaberg and Townsville. In Brisbane trolleys at some
stations.
and Cairns, they are coin operated so, if you need to use them
make sure you have a coin. Luggage lockers are not available at
any of our stations.
EFFECTIVE NOVEMBER 2020 -1-
QRT5002.4.1_Luggage_Policy7. A self-service luggage scale is available for customer use at the
ticket office end of Platform 10 at Brisbane Roma Street Station.
8. We will only accept checked in luggage from customers who We won’t accept
have a ticket for the relevant journey. unaccompanied
bags.
9. We recommend that you check in luggage up to your allowance
limits rather than carry on all your luggage.
LUGGAGE ALLOWANCE
10. You may check in items that are no more than 20kgs in weight
Check in luggage
and less than 180 linear centimetres (sum of length, width and
depth of item).
Your check in allowance depends on the type of ticket you
bought:
Train Accomodation Type Allowance
Economy Seats
Premium Economy Seats
Economy Single Sleepers one (1) item per customer
First Class Sleepers
RailBeds
Business Seats two (2) items per customer
11. In addition to your checked in luggage, you may carry on 1 bag Carry-on luggage
that is no more than 20kgs in weight and 23cm x 34cm x 48cm.
(to fit under the seat or in the overhead luggage racks)
34cm
cm
23
48cm
EFFECTIVE NOVEMBER 2020 -2-
QRT5002.4.1_Luggage_PolicyIn addition to your checked in luggage, you may carry on 1 bag We suggest you check
that is no more than 20kgs in weight and 23cm x 34cm x 48cm. in your larger items
up to your luggage
(to fit under the seat or in the overhead luggage racks)
allowance limits.
EXCESS LUGGAGE
12. If we have space on the train, we can accept luggage in Excess luggage will
excess of your luggage allowance if the bags meet the usual cost you more and
only be carried if we
specifications and you pay us $15 per item.
have enough space.
DAMAGED LUGGAGE CLAIMS
13. To the extent allowed by law, we take no responsibility for You must look after
damage to your carry-on luggage. your carry-on luggage.
14. For checked in luggage where you can satisfy the information Our liability is
requirements set out in our Claim form our liability is limited to limited for damage
or loss of your
$200 per piece of luggage damaged.
checked in luggage.
LOST PROPERTY
15. If you lose something on our train, then contact our Lost We have a great lost
Property area through our website, by phone on 13 16 17 property team if you
lose something on
during business hours, or in person by coming to Central Station
our train.
Brisbane, Plaza Level, Rail Centre 2, 309 Edward Street.
EFFECTIVE NOVEMBER 2020 -3-
QRT5002.4.1_Luggage_PolicyACCEPTABLE ITEMS
Acceptable luggage items are subject to luggage allowances and maximum weight conditions
being met. Special conditions may apply to allow acceptance of some items. They include but
are not limited to the following:
Suitcase or other type of travel bag*
Backpack* No items allowed on the outside of a backpack such as shoes/boots.
Candy striped, light weight material bags* Fifteen (15) kg maximum weight. Must be in good condition, firmly secured
and only containing clothing and soft items.
Child restraint car seats and baby safety capsules Ensure belts and straps are secured with no loose ends. Stored in the
checked luggage area.
Collapsible baby carriages - prams and strollers Stored in the checked luggage area.
Collapsible cots Must be in a box or a carry bag and will be stored in the checked luggage area.
Wheelchairs and mobility devices # Subject to size and weight of devices. Refer to accessibility information
page on our website.
Medicinal oxygen cylinders Medically prescribed, five (5) kg maximum weight when full. Clearly labelled
to Australian Standards identifying the contained gas. Accepted as carry-on
luggage and must be restrained to enable secure and safe storage near the
customer. Cylinders, valves and regulators, where fitted, must be protected
from damage that could cause inadvertent release of the contents.
Oxygen concentrators Accepted as carry-on luggage for use during travel depending on its size
and availability to a power point if required. Can be accepted as checked in
luggage provided it doesn’t exceed 20kg in weight and its size allows for safe
and secure storage.
Medicines Carry-on luggage only. Storage allowed in own small esky or in onboard
refrigerator if labelled and stored as per Queensland Rail requirements.
Small eskies/coolers Up to (ten) 10 litres capacity. Maximum dimensions 38 cm x 28 cm x 24 cm.
Containing food/medication for personal use during the journey. Carry-on
luggage and must be small enough to be stored safely on the floor in front
of seat.
Fruit and vegetables Strictly only for personal consumption during the journey - carry-on luggage
only.
Flowers/plant cuttings Cut flowers and plant cuttings that are free of pests and disease and are
not recognised as a pest plant. These items must be stored in the enclosed
over-head luggage racks where available or placed in the luggage car by
onboard staff.
Valuable items Including cash, credit cards, passports, medicines, laptop computers, camer-
as, jewellery, mobile phones. Carry-on luggage only.
Small fragile items such as glassware, other breakables. Carry-on luggage only.
Small tents, sleeping bag and small camping items (excludes Carry-on luggage only.
dangerous items)
Sporting Equipment and Musical Instruments Refer to the Sporting Equipment and Musical Instruments section on our
website.
* Item is counted in the checked baggage allowance. All other items are not counted in the check luggage allowance.
# For customers connecting with a RailBus Coach Connection, special arrangements may be required to ensure wheelchairs and mobility devices can be accepted
on the coach. Please check with your consultant at the time of booking.
EFFECTIVE NOVEMBER 2020 -4-
QRT5002.4.1_Luggage_PolicyUNACCEPTABLE ITEMS
Unacceptable luggage items are prohibited on our services. They include but are not limited to
the following:
Unaccompanied luggage
High chairs
Frozen seafood or other perishable items
Windsurfers/Sailboards/Surf skis/Canoes
Golf Buggies Electric/motorised or manual push golf buggies will not be accepted even if
they are collapsible.
Two wheeled motorised scooters Not allowed unless it is used specifically for a customer with an ambulant or
physical disability. Must be battery-powered (do not run on petrol) and fit
within the size restrictions for the service. Refer to accessibility information
page on our website.
Non-collapsible scooters including kick/push scooters
Boxes/cartons Except those containing bicycles or collapsible child cots. Refer to
Acceptable Items list.
Containers/tubs - with or without lids
Garbage or hessian bags
Animals Except authorised assistance animals supporting a customer with a
disability. Refer to guide, hearing and assistance animal information
on our accessibility information page.
Plants Plants are not allowed. Potted plants are not allowed in general due to,
among other things, the risk of invasive ants being present in the media in
the pot.
Knives or other weapons Exception for chef knives required for work purposes.
Chef knives must be in a locked case and will be stored in the checked
luggage area.
Firearms and ammunition Transport of firearms or ammunition of any kind is banned.
This includes requests to transport firearms or ammunition from
members of sporting shooters associations.
Engines, motors (includes automobile or boating) or
parts of engines/motors.
Toolboxes Exception for tools of trade required for work purposes. 20kg weight
maximum and toolbox must be lockable with a handle and will be stored in
the checked luggage area.
Other non-standard items Customers may request to bring non-standard items with them as
luggage, which will need to be pre-approved by Queensland Rail Travel prior
to travel. If approved, fees may be charged at our absolute discretion.
Any other item which, in the opinion of Queensland Rail, is unsuitable for carriage. If unsure
about items in your luggage, always check with your consultant prior to booking.
EFFECTIVE NOVEMBER 2020 -5-
QRT5002.4.1_Luggage_PolicyDANGEROUS GOODS
Dangerous goods are prohibited on our services. They include but are not limited to the
following:
Compressed gases and gas cylinders Excluding medicinal oxygen cylinders
Corrosives
Explosives
Flammable liquids, gases and solids Items of a personal nature such as matches, medicines, toiletries,
hairsprays, perfumes and deodorants are exempt from this restriction.
Equipment that runs on flammable fuel
Dry Ice
Animal matter
Biological hazards
Radioactive materials
Poisons
Infectious substances
Sharps Syringes for medical purposes can be carried provided they are in a hard,
sealed container and kept with the customer always.
Sharp objects such as fishing hooks must not be exposed in the customers
luggage. You must advise staff if you are carrying any sharp objects in
your luggage.
QRT Luggage Policy 4002.2
queenslandrailtravel.com.au
1800 TRAINS (872 467)
EFFECTIVE NOVEMBER 2020 -6-
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