ROYAL COMMISSION LESSONS FROM THE - AIST Member Magazine - Australian Institute of Superannuation Trustees

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ROYAL COMMISSION LESSONS FROM THE - AIST Member Magazine - Australian Institute of Superannuation Trustees
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AIST Member Magazine                       Edition 22 – March 2019

 LESSONS FROM THE
 ROYAL COMMISSION

 Super in a            Digitising     Hot jobs
 changing climate      the nest-egg   in super
 18                    23             26
ROYAL COMMISSION LESSONS FROM THE - AIST Member Magazine - Australian Institute of Superannuation Trustees
Contents
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                                                                                                                                                                                                                                                         XXX
                                                                                                                                                                                   Edition 22 – March 2019

                                                                                                                                                                                   From the CEO                                                    02

                                                                                                                                                                                   Super news                                                      03

                                                                                                                                                                                   Should super funds buy up the farm?                             14

                                                                                                                                                                                   AIST Awards night                                               16

                                                                                                              5
                                                                                                                                                                                   Super in a changing climate                                     18

                                                                                                                            SuperGrads honoured                                    Digitising the nest-egg experience                              23

      AIST Advocacy
                                                                                                                                                                                   Super job market – what's hot                                   26

      Helping to shape super                                                                                    7
                                                                                                                Industry farewells
                                                                                                                                                                                   Member news

                                                                                                                                                                                   Calendar of events
                                                                                                                                                                                                                                                   30

                                                                                                                                                                                                                                                  Back

      and retirement outcomes                                                                                   Garry Weaven

      AIST's advocacy aims to improve the retirement outcomes of the
      millions of working Australians who belong to profit-to-member funds.
      Our recent and ongoing advocacy and policy work includes:
      ``   Effective engagement with members              ``   Research that highlights the superior
           of Parliament on the value of the equal             performance of profit-to-member funds                                                                             Interview with

                                                                                                              10
           representation system                               and why they are different

      ``   Ensuring that members of profit-to-            ``   Engaging with regulators and other                                                                                CLARE
           member funds get a fair deal on insurance           stakeholders on ways to ensure Indigenous
                                                               communities get a better deal from super
                                                                                                                                                                                 O'NEIL
      ``   Appearing before Parliamentary inquiries

                                                                                                                                                                                  23
                                                                                                              Lessons of the
           on insurance and other key policy matters      ``   Strong media coverage across TV, radio,
                                                                                                              Royal Commission
                                                               print and online on key policy issues
      ``   AIST Governance Code to promote best
           practice in the profit-to-member industry      ``   Active participation in the super gender
                                                               gap debate, including highlighting the
      ``   Ongoing engagement with regulators
                                                               need to remove the $450 monthly income
           about the need for effective fee and cost
                                                               threshold
           disclosure

      ``   Thought leadership on housing affordability    ``   Support for the Women in Super policy of a
                                                               $1000 super boost for low income earners
           and its impact on retirement

      ``   Strong support for the existing default fund   ``   Fostering collaborative arrangements
                                                               across the profit-to-member sector to
           selection system which we believe serves
                                                               benefit fund members
           working Australians best

                                                                                                            EDITORIAL                                            COPYRIGHT
                                                                                                            Editor Janet de Silva                                No part of this publication may be reproduced, stored in a retrieval system or
                                                                                                            Phone 03 8677 3800, jdesilva@aist.asn.au             transmitted in any form or by any means, electronic, mechanical, photocopied,
                                                                                                            Sub-editor Tyrell Mills                              recorded or otherwise without the permission of the publisher.
                                                                                                            Phone 03 8677 3842, tmills@aist.asn.au
                                                                                                            Graphic Designer Kyle Dean                           DISCLAIMER
                                                                                                               @aistbuzz                                         AIST does not necessarily recommend the products and services advertised
                                                                                                                                                                 in SuperTalk. All details were correct at the time of printing.
                                                                                                               Australian Institute of Superannuation Trustees
                                                                                                            Level 23, 150 Lonsdale Street Melbourne VIC 3000                      is the official magazine for the
                                                                                                            Phone 03 8677 3800                                   Australian Institute of Superannuation Trustees.
                                                                                                            Email info@aist.asn.au
ROYAL COMMISSION LESSONS FROM THE - AIST Member Magazine - Australian Institute of Superannuation Trustees
Solid growth for                                                                  AIST TO RAMP
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                                                                                                                                                                                                                                                              SUPER NEWS
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                                                                                                                                                                                                                  UP ADVOCACY

                                                                                                                                dominant profit-
                                                                                                                                                                                                                  IN CANBERRA

      From the                                                                                                                                                                                                          AIST is set to ramp up its

                                                                                                                                to-member super
      CEO
                                                                                                                                                                                                                  advocacy in Canberra this year
                                                                                                                                                                                                                  following the release of the
                                                                                                                                                                                                                  Productivity Commission report
                                                                                                                                                                                                                  and key findings from the Royal
                                                                                              Eva Scheerlinck
                                                                                                                                                                                                                  Commission.
                                                                                              Chief Executive Officer, AIST     Australia's profit-to-member super sector has continued to                              With an early April Budget
                                                                                                                                grow solidly, with the sector now well and truly the dominant                     and a Federal election to be
                                                                                                                                                                                                                  held in May at the latest, the
                                                                                                                                player in Australia's $2.7 trillion retirement savings system.
      2019 has started with a bang. No easing into the new year for the industry. In a little over a month,                                                                                                       first six months of the year will
      we have had a suite of recommendations from both the Financial Services Royal Commission and                                                                                                                be particularly busy. Meanwhile
                                                                                                                                                                                                                  uncertainty remains over a suite
      Productivity Commission to digest and plenty for AIST to advocate for in our important role as the                                                                                                          of bills relating to super that
      representative body for Australia’s $1.4 trillion profit-to-member super sector.                                                                                                                            are currently before Parliament.
                                                                                                                                                                                                                  This includes significant
                                                                                                                                                                                                                  reforms to insurance and auto-
           Covering banking, insurance         Commission’s views on default fund        promoting our member funds to a
                                                                                                                                                                                                                  consolidation in the Protecting
      and superannuation, the royal            selection, there is plenty in its final   consumer audience.
                                                                                                                                                                                                                  Your Super Bill.
      commission into financial services       report of the super system that                AIST’s commitment to high
                                                                                                                                                                                                                        AIST will also use its
      put the spotlight on many instances      reinforce the benefits and strengths      standards of fund governance in the
                                                                                                                                                                                                                  presence in Canberra to
      of shocking misconduct across            of the profit-to-member model.            sector and trustee education have
                                                                                                                                                                                                                  reiterate to all members of
      banking and for-profit retail super           Both the royal commission            benefited the sector in establishing
                                                                                                                                                                                                                  Parliament the importance
      funds. By contrast there were very       and Productivity Commission               a solid base on which to further
                                                                                                                                                                                                                  of keeping to the timeline to
      few adverse findings relating to the     recommended that Australian               build consumer trust.
                                                                                                                                                                                                                  increase the Superannuation
      profit-to-member super sector.           workers only have one super                    We remain committed to
                                                                                                                                                                                                                  Guarantee rate to 12% by
           Indeed, it is very clear from all   account. The Productivity                 providing your fund with the highest
                                                                                                                                                                                                                  2025. The recently released
      the evidence that was presented          Commission was more prescriptive          levels of support, professional
                                                                                                                                                                                                                  Productivity Commission has
      to the commission in submissions,        about this than the royal commission      development and opportunities to
                                                                                                                                                                                                                  called for a halt to the 12%
      witness statements and in oral           and no doubt the debate around            network with peers.
                                                                                                                                                                                                                  timeline, pending a review.
      evidence, that the profit-to-member      the desirability of this and the               As always, we have a packed
                                                                                                                                                                                                                        AIST's popular annual
      super sector has a lot to be proud       mechanism for implementation              program of events and training
                                                                                                                                                                                                                  Chairs Forum will again be held
      of. As the hearings progressed           will be hotly debated throughout          for the year. In addition to our
                                                                                                                                                                                                                  in Canberra later this year in
      the media coverage of our sector         the year. AIST agrees that the vast       signature events like the Conference
                                                                                                                                                                                                                  August.
      became more and more positive            majority of Australians only need         of Major Super Funds (CMSF) in
      with many journalists highlighting       one super fund, but not necessarily       March and AIST’s Super Investment           Driven by a range of factors,     of profit-to-member funds. APRA's
      the fundamental difference between       the same fund throughout their            (ASI) conference in September,         including members switching out        latest annual statistical bulletin puts    `` For further information
                                                                                                                                of retail funds following evidence     the five-year average annualised              For more information about the
      profit-to-member funds and retail        lives.                                    we will be introducing a one-day                                                                                            2019 Chairs' Forum please contact
      funds – namely that profit-to-                AIST member funds are now            symposium for risk management          revealed at the Royal Commission       rate of return across the profit-to-          Maryann Mannix-White at
      member funds are set up only to          in a prime position to leverage the       professionals and training for         hearings, profit-to-member funds       member sector at between 8 to                 mmannixwhite@aist.asn.au

      serve members.                           public’s trust in the profit-to-member    contact centres. Our flagship          now collectively manage more than      9.3 per cent, compared to 7 to 8
           Our sector’s passionate pursuit     brand. There is a real opportunity        governance training, the Trustee       $1.4 trillion.                         percent in the retail sector. Industry
      of members’ best interests and           to further educate members and            Director’s Course, will continue to         Both public-sector and industry   funds were the highest performers.
      returning profits to members was         the wider public about the profit-to-     lead trustee development options       funds grew by about 10 per cent             The statistics also show strong
      rewarded with significant inflows        member difference and the benefits        in 2019. We also look forward to       in the 12 months to June, 2018         growth in MySuper products,
      from retail funds into the profit-to-    this brings to members’ retirement.       welcoming you to our new webinar       (the latest available APRA data),      which now manage nearly $700
      member fund sector.                           AIST is proud to reinforce           series, honouring our commitment       with industry funds managing           billion in members' savings,
           Similarly the Productivity          this message in our dealings with         to delivering education in a format    $631 billion in super savings.         compared to just $400 billion a
      Commission’s review of super             government, the media, regulators         that suits you.                        This compares to industry funds        few years back.
      efficiency shed a very positive          and other key stakeholders.                    The AIST team looks forward       managing $543 billion in the                Using APRA's data, actuarial
      light on the persistent, long-term            We are committed to a strong         to working with you all in what        previous 12-month period and           firm Rice Warner has predicted
      outperformance of our sector.            advocacy program in the year              promises to be another busy year.      $195 billion, only a decade ago.       that industry funds will pass the
      While AIST does not support the          ahead and a heightened level of                                                       There is also plenty to           $1 trillion mark in 2024 and corner
                                                                                                                                celebrate about the performance        37 per cent of the market by 2030.             AIST CEO Eva Scheerlinck at
                                                                                                                                                                                                                      Parliament House ahead of last year's
                                                                                                                                                                                                                      Chairs' Forum attended by the chairs
                                                                                                                                                                                                                      of 25 AIST member funds.

      02     SUPERTALK – March 2019                                                                                                                                                                              SUPERTALK – March 2019                  03
ROYAL COMMISSION LESSONS FROM THE - AIST Member Magazine - Australian Institute of Superannuation Trustees
IFM Investors was created by investors for
        XXX
SUPER NEWS

                                                                                                                                                                                                                                                                                                                                                                SUPER NEWS
                                                                                                                                                                                                                                                                                                                                                                        XXX
                           investors and is one of the few truly-aligned
                           fund managers in the world.
                           Along with our owners – 27 industry super
                           funds – and other like-minded investors, we
                           believe in the power of long-term, sustainable
                           investment commitments and strategies that
                           aim to deliver results and ultimately enhance
                           people’s retirement outcomes.

                  CREATING LASTING GOOD
                           We invest on behalf of like-minded
                           institutions globally with one singular                                                                                                                                       SuperGrads honoured
                                                                                                                                                                                                         at AIST Awards
                           purpose – the prosperity of our investors.
                           To find out more visit ifminvestors.com

                                                                                                                                                                                                            AIST's Manager, People and Culture, Bessie Tripatzis (left), who oversaw the 2018 SuperGrad program, with the 11 new graduates.

                                                                                                                                                                                                              The 2018 SuperGrads capped                         The AIST-run program – which                       As SuperTalk goes to print,
                                                                                                                                                                                                         off a big year of professional                    saw graduates from a range of                        the next crop of SuperGrads – the
                                                                                                                                                                                                         development in front of a crowd                   disciplines employed across the                      class of 2019 – begin their career
                                                                                                                                                                                                         of CEOs, trustees and peers at the                profit-to-member sector – is now in                  journey in superannuation. You
                                                                                                                                                                                                         2018 AIST Awards for Excellence.                  its 15th year.                                       may see them in your office, so be
                                                                                                                                                                                                              The 11 SuperGrads were                            Many previous graduates                         sure to say hello.
                                                                                                                                                                                                         introduced to the world of profit-                are now in leadership positions
                                                                                                                                                                                                         to-member super in January 2018,                  across the profit-to-member                          `` For more information
                                                                                                                                                                                                         after which they completed a                      superannuation industry, which                           For details on the AIST Awards for
                                                                                                                                                                                                         12- month program that included                   is a testament to the ability                            Excellence, turn to page 24 or visit
                                                                                                                                                                                                                                                                                                                    www.aist.asn.au/awards
                                                                                                                                                                                                         placements, residentials, mentoring               of the program to set up new
                                                                                                                                                                                                         and networking opportunities.                     professionals for success.

                                                                                                                                                                                                         AIST ALERTS REGULATOR TO FALSE INFORMATION
                                                                                                                                                                                                         ABOUT EARLY ACCESS TO SUPER
                                                                                                                                                                                                             Several deceptive statements                   AIST's policy team noticed these                    healthcare needs was being used
                                                                                                                                                                                                         made on a consumer website were                    false claims with concerns also                     appropriately.
                                                                                                                                                                                                         shut down by ASIC last year thanks                 raised by some of our member                             An increase in applications
                                                                                                                                                                                                         to the work of AIST's eagle-eyed                   funds. After a written complaint to                 for release led regulators and
                                                                                                                                                                                                         policy team.                                       ASIC, action was taken to remove                    the Government to focus on the
                                                                                                                                                                                                             One of the statements                          the misleading statements.                          ways in which superannuation was
                                                                                                                                                                                                         suggested superannuation was an                         Early access to superannuation                 being represented in marketing
                DEBT INVESTMENTS | INFRASTRUCTURE                                                                                                                                                        easily accessible pool of money                    has been topical of late with                       by weight loss clinics and other
                                                                                                                              One purpose. Shared prosperity.                                            that can be used to pay for a                      Treasury reviewing whether                          businesses.
                LISTED EQUITIES | PRIVATE EQUITY                                                                                                                                                         variety of expenses.                               money being released for serious
                                                                                                                                                                                            ART_IFM082

          Past performance is no indicator of future performance. This information has been prepared without taking into account the investment objectives, financial situation or
          particular needs of any particular person or entity. IFM Investors Pty Ltd recommends that before making any investment decision, each prospective investor should consider
          whether any04       SUPERTALK
                       investments              – March
                                   are appropriate           2019
                                                    in light of their particular circumstances and refer to the appropriate information memorandum for further information. IFM Investors                                                                                                                         SUPERTALK – March 2019                   05
          Pty Ltd ABN 67 107 247 727, AFS Licence No. 284404, CRD No. 162754, SEC File No. 801-78649.
ROYAL COMMISSION LESSONS FROM THE - AIST Member Magazine - Australian Institute of Superannuation Trustees
"An authentic
              Royal commission
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SUPER NEWS

                                                                                                                                                                                                                                                                                                       SUPER NEWS
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                                                                                                                                             and unwavering
                                                                                                                                             culture of
              Read all about it!                                                                                                             focussing on
                  Journalists who lived and                 The Australian's Michael                                                         net returns to
              breathed the royal commission
              into misconduct in the financial
                                                       Roddan also covered the royal
                                                       commission extensively and will                                                       members"
              services sector will be capturing all    release his first book, The People
              of the colour, misdeeds and public       vs The Banks, due out early April.
              fury from the hearings in a series           Sky News political reporter
              of books due out this year.              Annelise Nielsen is focussing on
                  Multi award-winning Fairfax          the scandals in financial advice        banks as well as IOOF and AMP to
              investigative journalist, Adele          and the history of that sector in       APRA and ASIC for investigation.
              Ferguson, will be releasing              Money Spinners, due out in the          This included conduct of bank-
              Banking Bad: How greed and               second half of 2019.                    owned and other for-profit
              broken governance conspired                  The ABC's Dan Ziffer was            superannuation funds examined
              to break our trust in corporate          also prolific in his coverage of the    at length during Round 5 of the
              Australia in August. The book            public hearings and is planning         Commission’s public hearings.
              promises to reveal the 'story            to release A Wunch of Bankers:          In his final report, Commissioner
              behind the story' of Ms Ferguson's       A Year in the Hayne Royal               Hayne concluded the conduct of
              multiple investigations that             Commission.                             fund trustees and related entities
              featured in the Age/SMH, the                 In his final report                 may have prioritised the interests
              Australian Financial Review, on          Commissioner Hayne referred             of shareholders ahead of the
              Four Corners and the 7.30 Report.        potential misconduct by many            interests of fund members.

                                                                                                                                        Industry pioneer, Garry Weaven, espouses the benefits of equal representation governance during a panel debate at the Conference of Major Super Funds, 2017.

                   Women in Super to celebrate 25th anniversary
                        2019 is a very special year          WIS was created to advocate      personal and professional
                                                                                                                                    Industry farewells Garry Weaven
                   for Women in Super (WIS). The       for a fairer super system to           development events across
                   unique women's organisation         improve the retirement outcomes        Australia including an annual              Affectionally known as the
                                                                                                                                    godfather of superannuation,
                                                                                                                                                                                        many high profile women.
                                                                                                                                                                                             One of several speakers on
                                                                                                                                                                                                                                             'Not too many
                   that advocates for a super system   for Australian women who sadly         National Road Show, as well as
                   without gender bias on behalf of    still retire on average with less      highly sought after scholarship       Garry Weaven was officially                         the night, IFM Investors CEO                         Australians
                   its members – women working         than half the super of men. In the     programs in conjunction with          farewelled by a who's who of                        Brett Himbury noted Garry's role                     can point to
                                                                                                                                    the Australian super industry at                    in instilling "an authentic and
                   in super and aligned services,
                   as well as Australian women in
                                                       25 years since inception, WIS has
                                                       become increasingly recognised
                                                                                              renowned Australian universities
                                                                                              and institutions.                     his recent retirement dinner in                     unwavering culture of focussing                      such significant
                   general – is celebrating 25 years   for their advocacy efforts in aid           Upcoming events include          Melbourne.                                          on net returns to members",                          achievements'
                   of being the voice of women in      of improving women's retirement        financial wellness sessions, social                                                       in addition to his scorecard of
                                                                                                                                        Stepping down as chair of the                   impressive achievements.                             Also speaking at the event, fellow
                   superannuation.                     outcomes.                              networking events, a keynote
                                                                                                                                    IFM Investors Board and having                                                                           industry pioneer and former NSW
                        Born during a breakfast at           Mavis also recognised that       talk from Macquarie Group
                                                                                                                                    been at the helm of several other                        Mr Himbury noted the                            building industry union chief,
                   the 1994 Conference of Major        by strengthening the network           CEO, Shemara Wikramanayake,
                                                                                                                                    highly successful collectively                      aggregate impact of all of                           Tom McDonald, similarly praised
                   Superannuation Funds (CMSF),        of women working in super and          and International Women's Day
                                                                                                                                    owned organisations, Mr Weaven                      Mr Weaven's achievements was                         Mr Weaven for his vision and
                   WIS was the brain child of its      enhancing their professional and       events featuring Tracey Spicer.
                                                                                                                                    was recognised as a key architect                   that the average working person                      deep commitment to the values
                   founder Mavis Robertson AM          personal skills, these women           Women in Super is also the proud
                                                                                                                                    of Australia's compulsory super                     was able to invest as if they were                   of the union movement and the
                   (1931-2015). Its 'spiritual home'   would reach higher management          founder and organiser of the
                                                                                                                                    system and the industry super                       "the largest, brightest and best                     collective.
                   – as Cate Wood, National Chair      positions and could act as change      Mother's Day Classic Run & Walk
                                                                                                                                    sector. Mr Weaven also received                     resourced investor in the world".                         Following Mr Weaven's
                   of Women in Super, calls it – has   agents.                                (more on page 9).
                                                                                                                                    high praise as the founder of IFM                        "Not too many Australians                       resignation from IFM Investors,
                   been the AIST that provides               Women in Super currently
                                                                                              `` For more information               Investors and for helping launch                    can point to such significant                        the Hon Greg Combet AM was
                   support for WIS in many ways.       offers around 100 inspirational,         Visit womeninsuper.com.au
                                                                                                                                    the careers of many in the profit-                  achievements and the difference                      appointed as the group's new
                                                                                                                                    to-member industry, including                       this has had," Mr Himbury added.                     chair, effective 1 January 2019.

              06      SUPERTALK – March 2019                                                                                                                                                                                                    SUPERTALK – March 2019                    07
ROYAL COMMISSION LESSONS FROM THE - AIST Member Magazine - Australian Institute of Superannuation Trustees
Boards tackling                                                                                                        2019: THE YEAR
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SUPER NEWS

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                                                                                                                                     FOR INDIGENOUS

              bigger social issues                                                                                                   SUPER ACTION
                                                                                                                                          The Indigenous Super Working Group (ISWG) is heading
                                                                                                                                     into 2019 with a focus on driving more action to level the playing
                                                                                                                                     field for First Australians to achieve satisfactory retirement outcomes.
              Keynote speaker for ACSI's third annual Phil Spathis Governance Address, corporate director, Sam                            Made up of industry bodies, peak associations, NGOs and Aboriginal
              Mostyn, spoke about the importance of board culture and getting the right people around the table.                     and Torres Strait Islander representative groups, the ISWG aims to tackle
                                                                                                                                     issues such as access, engagement and adequacy. The group also explores
                                                                                                                                     legislative reform to improve outcomes for First Australians.
                                                                                                  "Phil did work on this long             The annual Indigenous Super Summit will form a center piece for the
                                                                                             before corporate governance and         year, where super funds will get together with regulators such as ASIC
                                                                                             culture were ingrained in Australia.    and the ATO to see how the unique and often complex barriers that stop
                                                                                             By putting people and issues first,     Indigenous Australians from participating in financial services can be
                                                                                             he did prescient work given what we     combatted.
                                                                                             have seen in the financial services          Pictured right, ISWG member, QSuper's Lyn Melcer provided evidence
                                                                                             Royal Commission," Ms Mostyn            of her work with indigenous communities at the Royal Commission hearings
                                                                                             said.                                   last year.
                                                                                                  Ms Mostyn related Mr Spathis'      To get involved contact AIST Media and Content Officer,
                                                                                             advocacy achievements with her          Tyrell Mills (03) 8677 3842
                                                                                             experiences in sport. As the first
                                                                                             woman appointed to the AFL
                                                                                             Commission in 2005, she sees a lot
                  Boards are becoming better at           "I think at a basic level,         of similarity between the sporting

                                                                                                                                        Call for super industry volunteers
              tackling the bigger issues such as     wer'e talking about the character       world and the push for better
              domestic violence, gender disparity    and quality of the people that          governance practices, particularly
              and equality in race, according to     we entrust with other people's          regarding female participation.
              high profile corporate director, Sam   money," said Ms Mostyn, who is a             "Who was to know that women
              Mostyn.                                non-executive director of Mirvac,       not only wanted to play football, but
                  The guest speaker at the           Transurban, Citibank and Virgin         coach and lead?" she said.                 The Women in Super Mother's Day Classic (MDC) is currently looking for passionate individuals
              Australian Council of Superannuation   Australia.                                   "Like Phil, you've got to be          to join its volunteer organising committees in every state and territory across Australia.
              Investors' third annual Phil Spathis        Ms Mostyn noted that the work      doggedly determined about what
              Governance address, Ms Mostyn          of the late Phil Spathis in corporate   needs to change."
              said discussions about these issues    governance, has cleared the path             The ACSI event raised                                            MDC is     raised $35.3 million for breast         management, communication,
              were now forming the normal            for today's super boards to lead on     $12,279 for the Cure Brain Cancer                                a national      cancer research. The event relies       sponsorship, fundraising and
              course of good governance.             better social outcomes.                 Foundation.                                                      participation   on a committed and passionate           leadership, but they also expand
                                                                                                                                                              event held in   volunteer network, many drawn           their professional network
                                                                                                                                                              100 locations   from AIST member funds who have         through working with a range of
                                                                                                                                                              across          a long history of supporting staff as   other industry and non- industry
                                                                                                                                                              Australia.      volunteers and sponsoring the event.    companies."
              Strong growth for                      restrictions on home lending,
                                                     rising funding costs, and ongoing
                                                                                                 ME's CEO, Jamie McPhee, said
                                                                                             the bank expected "to increase                                   Its aim is           MDC CEO, Sharon Morris, said           Ms Morris said many
              super fund-owned                       regulatory imbalances.                  market share this year despite                                   to deliver      the role of a volunteer committee       committee members said they
                                                                                                                                        a fun, healthy and inspirational      member involves working                 enjoyed the experience of
              ME bank                                     During the last financial
                                                     year, customer deposits grew
                                                                                             challenging conditions by investing
                                                                                             in digital experiences for customers       community event that brings the       across different areas such as          strengthening ties to their local
                  Industry super fund-owned          17 per cent to $14.8 billion            and continuing to develop our              community together on Mother's        recruiting participants, volunteers     community and raising their profile
              bank ME achieved solid earnings        while household deposit growth          suite of retail banking products and       Day to support and remember           and sponsors to the event, or           within their own organisation.
              growth last year, with the bank        topped the industry, up 27 per          services."                                 those touched by breast cancer.       organising on the day activities            Members of our committees
              achieving strong growth in its         cent or nearly five times the               Mr McPhee said ME's Net                    MDC commenced in the late         and coordinating media and PR           must be able to commit to being
              home loan portfolio at 1.3 times       industry average. This provided         Promoter Score, which tracks               90s when the national advocacy        opportunities.                          available to work.
              the industry average.                  improvements to the quality of          customers' willingness to                  and networking group, Women                "It's a wonderful opportunity to
                  The result was achieved in         ME's funding profile while ensuring     recommend the bank, was the third          in Super, determined that breast      make an impact on breast cancer         `` For more information
              tough operating conditions,            consistently high rates of return for   highest across the industry.               cancer research would be of the       research whilst also developing           Visit www.mothersdayclassic.com.au or
                                                                                                                                        greatest assistance for their fund    new skills," Ms Morris said. "Not         email your interest to administration@
              including a softening home             customers.                                                                                                                                                         mothersdayclassic.com.au
              loan market, macroprudential                                                                                              members.                              only do committee members pick
                                                                                                                                            Over 21 years the event has       up new job skills, such as event

              08    SUPERTALK – March 2019                                                                                                                                                                              SUPERTALK – March 2019             09
ROYAL COMMISSION LESSONS FROM THE - AIST Member Magazine - Australian Institute of Superannuation Trustees
Lessons from
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COVER STORY

                                                                                                                                                                                                                                                                       COVER STORY
                                                                                                                                                                                                                                                                               XXX
                            the commission
                            The Hayne royal commission has given us all plenty to mull over. While the majority of
                            the 76 recommendations in the commission’s final report released in early February
                            concern egregious misconduct by banks and other for-profit entities, there are
                            lessons for all financial services entities. Here’s a checklist of important observations
                            from the commission’s interim and final report.

                                                                                                                                            Commissioner Hayne at the royal commission hearings in late 2018.

                                                            Culture: Noting that culture         remuneration schemes fuelled a          to members. Even the smallest                      education and training: "Those
              Key recommendations                      had been described as ‘what               greed-driven culture. He noted that     website change needs a compliance                  who know why the step is required

              for super
                                                       people do when no-one is
                                                       watching,’ Hayne observed that a
                                                                                                 incentive, bonus and commission
                                                                                                 schemes typically measured sales
                                                                                                                                         lens. The potential impact should
                                                                                                                                         not be underestimated.
                                                                                                                                                                                            are more likely to take it than
                                                                                                                                                                                            those who know only that the
                                                                                                                                                                                                                                        AT A GLANCE
                                                       fundamental change of culture was         and profit, but not compliance               Staff resourcing: Many                        relevant manual requires it."
              `` Prohibit super trustees from

                                                                                                                                                                                                                                         68
                                                       needed in many entities. One of           with the law and proper standards.      entities before the royal                               Documentation: Improper
                 'assuming any obligations
                                                       his key recommendations is for the        While this type of remuneration is      commission blamed a lack of                        and inconsistent documentation
                 other than those' related to          regulatory supervision of super funds     far less common in the profit-to-       staff for errors that led to poor                  was another concern. This was
                 their role within the fund.           to extend to how banks and super          member super sector, it does exist      consumer outcomes. Hayne’s                         most stark in IOOF’s case, when
              `` Prohibit deduction of advice          funds manage non-financial risks.         and should be carefully considered      response was blunt: resources                      the company submitted hand-                  Days of hearings
                 fees from a MySuper account.          He also recommends that financial         in light of Hayne’s observations.       are within the control of boards                   written board minutes as part
                                                       service entities should, as often         A key recommendation in the             and executives. Entities should                    of its evidence. But there were
              `` Hawking of super products
                                                       as possible, take proper steps to         final report is that remuneration       be responsible for the design,                     other instances of entities lacking
                 should be banned.
              `` Employees should have only
                                                       assess their culture and governance;      arrangements must focus on non-         maintenance and resourcing their                   documentation to account for key                    10,000
                 one default super fund.
                                                       identify any problems with that           financial risk, as well as financial    compliance systems to ensure they                  decisions and the monitoring of                     Public
                                                       culture and governance; deal with         risk. In other words, staff should be   are effective.                                     those decisions. The message for
              `` Ban super trustees, under a           the problems; and determine               rewarded for helping customers               Compliance: The interim                       super funds? Less is not more.
                                                                                                                                                                                                                                                Submissions
                 new civil penalty provision,          whether the changes made have             even if this doesn’t lead to            report emphasises that                             Whether it is the assessment of
                 from "treating" employers             been effective. And as former             increased sales.                        compliance should be dealt with                    board appointments, sponsoring
                 in order to have their fund           regulator, Graeme Samuel, who is               Independence and                   comprehensively rather than on                     arrangements or outsourcing
                 nominated as a default fund.          set to conduct a capability review of     consultants: Two of the biggest         a piecemeal basis, which does                      agreements, the reasoning
                                                       the Australian Prudential Regulation      news stories from the hearings          not readily permit identification                  behind decisions must be fully
              `` Ban grandfathered
                 commissions.                          Authority, has recently noted, cultural
                                                       change needs to be driven internally
                                                                                                 were case studies in which so-
                                                                                                 called independent reports
                                                                                                                                         of underlying causes. In a highly
                                                                                                                                         regulated industry, compliance is
                                                                                                                                                                                            documented. This also applies to
                                                                                                                                                                                            credit card expenses.
                                                                                                                                                                                                                                       130 witnesses
                                                       by the board and management but           commissioned by the industry to         a necessary cost of doing business                      The royal commission has
                                                       doesn’t have to involve consultants.      provide to regulators were shown        and should be appropriately                        reminded us of the enormous trust
                                                       The best place for guidance on            to be anything but independent.         resourced. The report also notes                   that consumers place in providers

                                                                                                                                                                                                                                                       24
                                                       getting culture right is to start by      Doctoring results or coercing           that technology glitches can                       of financial services.
                                                       reading in full the commission’s final    consultants to change their findings    constitute serious misconduct                           From directors through to
                                                       report. This should be followed by a      was found to be unacceptable.           because they represent a failure to                those working at the call-centre
                                                       thorough reading of APRA’s report              Fund communications: In            meet a contractual promise.                        coalface, everyone in the super
                                                       on its prudential inquiry into the        many of the case studies, internal           Staff training: Many case                     sector has a role to play in                 For-profit entities
                                                       CBA. Both reports are set to become       and external communications were        studies revealed that company                      ensuring this trust is well placed          could face civil or criminal
                                                       the bibles for good governance and        shown to be sloppy at best and          policies were not well understood                  and members’ best interests are                    prosecution
                                                       culture.                                  misleading at worst. This included      or applied by junior staff. Hayne                  served.
                                                            Remuneration: One of Hayne’s         overblown marketing statements on       noted the importance of adequate
                                                       key messages was that incentivised        websites and loosely worded emails

                    10    SUPERTALK – March 2019                                                                                                                                                                                  SUPERTALK – March 2019      11
ROYAL COMMISSION LESSONS FROM THE - AIST Member Magazine - Australian Institute of Superannuation Trustees
Royal commission timeline
        XXX
COVER STORY

                                                                                                                                                                                                                                                                                                                                      COVER STORY
                                                                                                                                                                                                                                                                                                                                              XXX
                    2014                    2015                                   2016                          2017                       2018                        16 April
                                                                                                                                                                        Round 2: Financial advice

                                                                                                                                                                        20 April
                                                                                                                                                                                                          25 June
                                                                                                                                                                                                          Round 4: Experiences with
                                                                                                                                                                                                          financial services entities
                                                                                                                                                                                                          in regional and remote
                                                                                                                                                                                                                                              17 September
                                                                                                                                                                                                                                              NAB head of wealth Andrew
                                                                                                                                                                                                                                              Hagger resigns
                                                                                                                                                                                                                                                                              2019
                    5 May                   24 June                                24 August                     30 November                12 February                 AMP chief executive Craig         communities                         28 September                    1 February                7 February
                                                                                                                                                                        Meller, chair Catherine Brenner                                       Interim report released
                                                                                                                                                                                                                                                                              Final report submitted    NAB CEO Andrew
                    ‘Banking Bad’ episode   Greens senator Peter Whish-            Opposition Leader Bill        Government announces       Initial proceedings         and group general counsel         14 August                           covering first four rounds of
                                                                                                                                                                                                                                                                              to the Governor General   Thorburn and Chair Ken
                    of Four Corners airs    Wilson puts forward the first of       Shorten calls for a royal     royal commission           commence                    Brian Salter resign               Round 5: Superannuation             hearings
                                            many motions calling on the            commission into the                                                                                                                                                                                                  Henry resign
                                            government to establish a royal        banking sector during an      1 December                 13 April                    21 May                            10 September                        19 November                     4 February
                                            commission into misconduct             address to the national       Kenneth Hayne appointed    Round 1: Consumer lending   Round 3: Loans to small and       Round 6: Insurance                  Round 7: Policy                 Final report released
                                            within the financial services sector   press club                    commissioner                                           medium enterprises                                                                                    to public

              Eva Scheerlinck,                                SuperTalk: How would you                         is a matter that requires careful                                     The royal commission’s report                      have on the superannuation                      board and senior management
                                                              describe the impact of the                       consideration. AIST believes                                     includes dozens of referrals to                         industry?                                       time, to assure themselves about
              CEO of AIST,                                    royal commission on profit- to-                  members should have only one                                     the regulators, including possible                      ES: Putting members’ best interests             the appropriateness of fund
              talks about the                                 member super funds?                              fund, but not necessarily the same                               enforcement action against                              first is the paramount consideration            operations, governance and culture.
              impact of the royal                             Eva Scheerlinck: For all the funds               fund throughout their life. It is
                                                                                                               important that people engage with
                                                                                                                                                                                the CBA, NAB and IOOF. Each
                                                                                                                                                                                referral will require ASIC or
                                                                                                                                                                                                                                        for super fund trustees. That                   Financial planning services will also
                                                                                                                                                                                                                                                                                        receive special attention and we will
                                                              involved in responding to Notices                                                                                                                                         fiduciary responsibility should
              commission and                                  from the royal commission it has                 their super at different life stages,                            APRA to undertake a large-scale                         never be diluted. Our system is                 see changes to how financial advice
              AIST’s position                                 been a harrowing 12 months.                      including a change of employment,                                investigation of conduct they have                      a compulsory retirement savings                 services are offered to financial
                                                                                                               particularly if this means a shift                               not previously undertaken – they                                                                        services clients and super fund
              regarding the                                   No profit-to-member fund was
                                                                                                               in career direction. The fund that                               will be starting from scratch. In
                                                                                                                                                                                                                                        system and where members
                                                                                                                                                                                                                                                                                        members.
                                                              referred for further investigation                                                                                                                                        are defaulted into a fund, those
              commission’s                                    for misconduct and the sector, with              served you well in your first job                                many instances, the Commission                          members deserve to have
              recommendations.                                its profit-to-member ethos, has                  may not be the appropriate fund                                  has recommended investigations                          confidence that their fund is                   ST: What did the QSuper case
                                                              come out of the process intact.                  at a different life stage. The link to                           for breaches of laws that have not                      looking after their best interests.             study show?
                                                              For the superannuation industry                  the industrial relations system is                               previously been tested. Much of                         If prioritising those member best               ES: The QSuper case study was
                                                              as a whole it is an opportunity to               vital to ensuring people who don’t                               the litigation that may result will                     interests and making a profit can               an interesting moment in the royal
                                                              identify areas for improvement                   actively make a choice about their                               be novel. It is difficult to overstate                  coexist, then that business model               commission – perhaps the only time
                                                              while reminding the industry of                  super fund are allocated into an                                 the resources all of this will require.                 of the retail funds is not under                Commissioner Hayne focused on
                                                              the extraordinary responsibility                 appropriate, high performing fund                                Realistically, we are talking about                     threat. But if those conflicts can’t be         a positive case study rather than
                                                              and privilege it is to be trusted                relevant to their industry.                                      hundreds of millions of dollars.                        resolved, and members’ interests                a possible case of misconduct.
                                                              with other people’s money. With                                                                                        APRA faces even more                               can’t be prioritised, retail funds              But it was a powerful illustration
              Recommendations                                 nine recommendations from the                    ST: Commissioner Hayne was                                       challenges than ASIC. Its behind                        should exit the default sector.                 of community expectations, in
                                                              76 relating to superannuation, and               very critical of both APRA and                                   closed doors’ approach to
                                                                                                                                                                                                                                            Meanwhile, many members                     this case the expectations of
                                                              some additional recommendations                  ASIC. How do you think they                                      regulating the banks has failed and
                                                                                                                                                                                                                                        are already voting with their feet,             Aboriginal and Torres Strait Islander
                                                              impacting on financial advice and                will respond to this criticism                                   cannot continue. It is encouraging
                                                                                                                                                                                                                                        as evidence by the significant                  communities. The QSuper case
                                                              industry codes, there is a lot to
                                                                                                               and what will that mean for                                      to have Graeme Samuel leading
                                                                                                               profit-to-member funds?                                                                                                  additional inflows from retail                  study highlighted how a fund can
                                                                                                                                                                                the capability review of APRA.
                   34                33                       reflect on. AIST will need to work
                                                              closely with funds to identify the               ES: The need for better and                                      He is an accomplished regulator
                                                                                                                                                                                                                                        superannuation funds into profit-to-
                                                                                                                                                                                                                                        member funds.
                                                                                                                                                                                                                                                                                        treat each member as an individual
                                                                                                                                                                                                                                                                                        and resolve problems for that
                   Ethics           Other                     right approach to tackling the                   stronger regulation of the financial                             and we expect his report will be
                                                                                                                                                                                                                                                                                        member. Trustees have a fiduciary
                                                              response to the recommendations,                 services sector is a key call to                                 a comprehensive analysis of what
                                                                                                                                                                                                                                        ST: What aspects of the royal                   responsibility to ensure that the
                                                              ensuring that members’ best                      action in the final report of the royal                          must change at the prudential
                                                                                                                                                                                                                                        commission’s final report                       owner of superannuation money is
                             9                                interests remain paramount in the
                                                              next round of government policy
                                                                                                               commission. The report concluded
                                                                                                               that there was no need for new
                                                                                                                                                                                regulator and, just as importantly,
                                                                                                                                                                                include a roadmap of how to
                                                                                                                                                                                                                                        should profit-to-member funds                   reunited with it when a condition
                                                                                                                                                                                                                                        factor into their strategic                     of release is triggered. The case
                                                              making on these issues.                          laws to fight misconduct. Rather,                                achieve that change.
                    Superannuation                                                                                                                                                                                                      planning?                                       study also highlighted the need
                                                                                                               regulators needed to enforce the
                                                                                                                                                                                                                                        ES: Increased regulator pressure                for funds to become familiar with
                                                              ST: Does AIST support the                        existing laws. At the same time, the                             ST: The commission referred
                                                                                                                                                                                                                                        on good governance practices                    the AUSTRAC guidance around
                                                              commission’s recommendation                      report identified the failure of the                             a number of retail funds for
                         34 recommendations                                                                                                                                                                                             and heightened oversight by                     identification protocols for First
                         on ethics and                        to staple members to one                         same regulators – notably ASIC and                               investigation for breaches of                                                                           Nations people and to implement
                         professionalism                      fund for life?                                   APRA to do this.                                                 their duty to act in the best                           both APRA and ASIC will refocus
                                                                                                                                                                                                                                        attention on fund consolidation.                this in their fund. Funds will need
                                                              ES: AIST thinks that one fund                        But as to whether Hayne is                                   interests of members and                                                                                to ensure staff are appropriately
                                                                                                                                                                                recommended that regulators                             Fund mergers will again be a hot
                                                              is wholly appropriate for the                    right to put faith in the regulators                                                                                                                                     trained to use the protocol or
                         9 recommendations                                                                                                                                      must transform their                                    topic. Funds should also consider
                         on superannuation                    vast majority of Australians. The                stepping up to the plate, only                                                                                                                                           escalate it to someone who can
                                                                                                                                                                                enforcement approach. What                              their resourcing needs with more
                                                              mechanism of how a person stays                  time will tell. There are plenty of                                                                                                                                      provide the required assistance.
                                                              with one fund throughout their life              challenges ahead.                                                commercial impact will this                             proactive regulators taking up

              12      SUPERTALK – March 2019                                                                                                                                                                                                                                              SUPERTALK – March 2019                 13
ROYAL COMMISSION LESSONS FROM THE - AIST Member Magazine - Australian Institute of Superannuation Trustees
XXX
FEATURE STORY

                                                                                                                                                                                                                                                                FEATURE STORY
                                                                                                                                                                                                                                                                          XXX
                FEATURE

                Should super
                funds buy up
                the farm?
                Australia has a farming sector that generates $60 billion annually, but many super funds
                are reluctant to directly invest in agriculture. SuperTalk examines the observations of a
                parliamentary inquiry that was set up to find out why this is so. Story by Tyrell Mills

                I
                   T SEEMS LIKE A                      The last big picture investment       Is agriculture high risk?               Structural hurdles                          In all, there were four                4. And finally, establishing a
                   NATURAL FIT: Australian-                                                                                              The Inquiry heard that less             recommendations made to address           superannuation and agriculture
                                                            Presenting at an Inquiry             Other industry stakeholders
                   owned super funds investing                                                                                       than 20 per cent of agribusinesses          the issues raised in the hearings:        industry working group,
                                                       hearing, Industry Super Australia's   appearing before the Inquiry
                   in Australian-owned farms. But                                                                                    operate as companies or trusts              1. Improving the data available           facilitated by the government to
                                                       Chief Economist, Stephen              also had reservations about
                for a variety of reasons – some                                                                                      that are capable of trading on the              on the agriculture sector and         stimulate mutual understanding
                                                       Anthony, explained the position of    the performance of agriculture
                well understood and others less                                                                                      stock exchange. The other 80 per                making it more suitable for           of areas for improvement and
                                                       industry super funds. Mr Anthony      investment. Prime Super CEO,
                so – Australian super funds have                                                                                     cent consists of owner-occupiers                investment analysis through           investment.
                                                       acknowledged the challenges that      Lachlan Baird, told the Inquiry
                never been significant investors in                                                                                  who are less likely to produce                  a roadmap to improve the
                                                       investment committees face in         about past efforts to invest in
                                                                                                                                     investment data that speaks the                 agriculture statistics system.     The verdict
                Australian agriculture assets.         dealing with agri-investment but      farming.
                     In May last year, a                                                                                             same language as super fund                 2. Reducing the impact of foreign          The Inquiry heard that super
                                                       maintained there was potential            "It (agriculture) was a very
                Parliamentary inquiry set out to                                                                                     investors.                                      investment and taxation rules      funds were required to invest in the
                                                       for increased investment and that     poorly performing investment.
                find why this is so by talking to                                                                                        This lack of corporatisation of             by revisiting the potential        best interests of their members and
                                                       the business case for large-scale     We were knocked around by
                a broad range of individuals and                                                                                     the agriculture sector inhibits the             negative impact of foreign         that, in the past, direct investment
                                                       Australian farming to be included     drought, by foreign currency
                organisations from superannuation                                                                                    capacity for external investment                investment rules and engaging      in agribusiness had not proved
                                                       part of a diversified portfolio was   movements and just by volumes. It
                and agricultural.                                                                                                    and presents a need to develop                  with state and territory           consistent with that.
                                                       "compelling".                         was a difficult investment. It didn't
                     The Inquiry into superannuation                                                                                 apparatus that allows super funds               governments to assess land             Having established there were
                                                             "Agriculture remains the last   perform as well as what we would
                investment in agriculture was                                                                                        to be able to compare agriculture               tax arrangements affecting         no regulatory or legislative barriers
                                                       big picture of the global economy     have liked," said Mr Baird.
                specifically tasked with finding                                                                                     to other sectors.                               investment. The Inquiry further    affecting investment in agriculture,
                                                       that Australian superannuation            Mr Baird also mentioned
                out if there were any regulatory                                                                                                                                     recommended the possibility        the Inquiry report prioritised
                                                       funds haven't yet invested            that pressure from regulators on
                requirements stopping super funds                                                                                                                                    of the Federal Government          projects that enable agriculture
                                                       significant dollars into," Mr         underperformance was creating           Inquiry recommendations
                successfully investing; whether or                                                                                                                                   providing taxation offsets where   and superannuation to begin
                                                       Anthony told the Inquiry.             a need to focus on short-term               The Inquiry's final report was
                not the information super funds                                                                                                                                      appropriate.                       speaking the same language and
                                                            However Mr Anthony               outcomes.                               released on 12 December 2018 and
                needed to invest in Australian                                                                                                                                   3. Ensuring the Australian             forge investment opportunities that
                                                       said agricultural investment              "If you have an investment that     provided detail on its considerations
                farming is available and adequate;                                                                                                                                   Government engages with            could benefit both sectors.
                                                       posed significant challenges          doesn't perform for a period of                             about regulatory
                and if there were any practical                                                                                                                                      the Council of Australian              If the Government can
                                                       for investment committees of          time, there is pressure to get out,"                        and practical
                barriers to agri-investment.                                                                                                                                         Government (COAG) as well          assist the agriculture industry to
                                                       managed funds. "The sector is not     he said.                                                    barriers.                   as agriculture peak bodies         improve its data so it speaks to
                                                       well understood by Australian fund        The regulators were clear in
                                                                                                                                                                                     to develop an information          super investment teams, it may
                                                       trustees nor their asset advisers,    their statements that members'                               ISA's Stephen
                                                                                                                                                       Anthony: Agriculture          and promotional platform           well be that the last big picture
                                                       who hold biased perceptions           best interest must come first in any                      remains the last big          for investing in Australian        of Australian investment is finally
                                                       based on past failures," he said.     investment considerations.                                picture for super funds
                                                                                                                                                       to invest in.                 agriculture.                       unlocked.

                14    SUPERTALK – March 2019                                                                                                                                                                              SUPERTALK – March 2019          15
ROYAL COMMISSION LESSONS FROM THE - AIST Member Magazine - Australian Institute of Superannuation Trustees
AIST 2018 Award winners
        XXX
AIST AWARDS

                                                                                                                                                                                                                                                                                                                                         XXX
                                                                                                                                                              1                                                                                                                                   2    1. Dolan Bourke and Stacey
                                                                                                                                                                                                                                                                                                          Caffell from Cbus accepted
                                                                                                                                                                                                                                                                                                          the first award of the night:
                                                                                                                                                                                                                                                                                                          Best B2B Campaign, under
                                                                                                                                                                                                                                                                                                          $40,000.

                                                                                                                                                                                                                                                                                                       2. HESTA picked up an
                                                                                                                                                                                                                                                                                                          impressive four awards
                                                                                                                                                                                                                                                                                                          on the night: Best B2B
                                                                                                                                                                                                                                                                                                          Campaign over $40,000;
                                                                                                                                                                                                                                                                                                          Best Internal Comms
                                                                                                                                                                                                                                                                                                          Campaign, under $40,000;
                                                                                                                                                                                                                                                                                                          Best Member Facing
                                                                                                                                                                                                                                                                                                          Project, FUM over $10bn
                                                                                                                                                                                                                                                                                                          and the prestigious Platinum
                                                                                                                                                                                                                                                                                                          Communications Award.

                                                                                                                                                                                                                                                                                                       3. Mercy Super's Craig Keath
                                                                                                                                                              3                                                                                                                                   4       and Glenn Jenkins with the
                                                                                                                                                                                                                                                                                                          fund's award for Best Direct
                                                                                                                                                                                                                                                                                                          Mail Campaign, under
                                                                                                                                                                                                                                                                                                          $40,000.

                                                                                                                                                                                                                                                                                                       4. First State Super took out the
                                                                                                                                                                                                                                                                                                          award for Best Direct Mail
                                                                                                                                                                                                                                                                                                          Campaign, over $40,000.

                                                                                                                                                                                                                                                                                                       5. Sunsuper's Fund of the Year
                                                                                                                                                                                                                                                                                                          campaign won the award for
                                                                                                                                                                                                                                                                                                          Best Integrated Campaign,
                                                                                                                                                                                                                                                                                                          over $40,000.

                                                                                                                                                                                                                                                                                                       6. Kim Farrant (left) accepted
                                                                                                                                                                                                                                                                                                          VicSuper's award for Best
                  AIST CEO, Eva Scheerlinck opens proceedings at                                                                                                                                                                                                                                          Corporate Reporting from
                  Melbourne's Metropolis Events.                                                                                                              5                                                                                                                                   6       AIST's Head of Advocacy,
                                                                                                                                                                                                                                                                                                          Ailsa Goodwin.

              AIST
              Awards
              2018
                   AIST's 11th annual Awards
              for Excellence recognised the
              achievements of the profit-to-member
              super industry. The passion and
              dedication of those working in the
              sector shone through, with many
              highlighting the hard work of their co-
              workers in achieving better outcomes
              for fund members.
                                                                                                                                                                  7                                                            8                                              9

                                                                   Top left: Kane Perkinson accepting UniSuper's award for Best Digital Campaign,
                                                                   over $40,000. Bottom left: Maria Martignoni (left) accepts Combined Super's award
                                                                   for Best Digital Campaign, under $40,000 from AIST's Senior Manager, Media &
                                                                   Communications, Janet de Silva. Top right: Clare Marlow from State Street presented the        7-8. Statewide Super and WA Super were joint winners of the award for Best Member Facing Project, FUM under $10bn.
                                                                   Leader Development Scholarship, Outstanding Trustee Director to Legalsuper's Emma              9. Australian Catholic Superannuation and Retirement Fund staff with their award for Best Integrated Campaign, under $40,000.
                                                                   Maiden (left). Bottom right: BUSSQ Building Super's digital overhaul earned the fund the
                                                                   Best Internal Project, FUM under $10bn award.
                  16       SUPERTALK – March 2019                                                                                                                                                                                                                                       SUPERTALK – March 2019         17
XXX
FEATURE STORY

                                                                                                                                                               FEATURE STORY
                                                                                                                                                                         XXX
                FEATURE

                     Super in a
                     changing
                                                                                W
                                                                                                  ITH A RECENT              "The fund's negative

                     climate
                                                                                                  GLOBAL report        investment screen, which excludes
                                                                                                  predicting that      companies with more than 33 per
                                                                                                  the impact of        cent of their revenues derived from
                                                                                global warming will be far greater     coal mining, tar sands or coal-fired
                                                                                than expected, the challenge of        power, has added 10 basis points
                                                                                managing climate change is only        to the fund in the past four years,"
                                                                                going to get bigger for Australian     he says.
                     SuperTalk takes a look at how some funds are tackling      super funds and other big                   LGS' investments have a carbon
                     both the opportunities and challenges of climate change.   investors.                             footprint 25 per cent below that
                                                                                     According to the authors of       of the MSCI World Index and the
                                                                                a recent landmark report by the        fund has the nation's first five-star
                     Story: Meredith Booth
                                                                                UN Intergovernmental Panel on          Green Star performance rating for a
                                                                                Climate Change, global warming         property portfolio.
                                                                                could reach 1.5C as early as 2030,          Additionally, Mr Hartnett – who
                                                                                with temperature rises beyond this     is a board member of the Australian
                                                                                significantly worsening the risks of   Council of Superannuation Investors
                                                                                drought, floods, extreme heat and      (ACSI) and the Investor Group on
                                                                                poverty for hundreds of millions       Climate Change (IGCC) – says
                                                                                of people.                             active ownership by Australia's
                                                                                     Bill Hartnett is one who takes    super funds will encourage
                                                                                a strong view that super funds         companies to declare their climate
                                                                                should be prioritising climate         risk and examine their own business
                                                                                change action as part of their         models relating to climate.
                                                                                fiduciary duty.                             VicSuper is another fund that
                                                                                     "We are a fiduciary and           has adopted a multi-pronged
                                                                                this is clearly a fiduciary issue.     approach to climate change.
                                                                                At LGS it is about having this              The fund's Portfolio Manager
                                                                                array of approaches," says the         – Responsible Investments, Kim
                                                                                Local Government Super head            Farrant, says the $21b fund was one
                                                                                of responsible investment and          of the first in Australia to measure
                                                                                25-year veteran in ESG strategies.     the greenhouse gas emissions
                                                                                'We've long been saying we need        intensity of its equity investments,
                                                                                to have a policy framework out         allowing it to meet its voluntary
                                                                                there to minimise uncertainty."        commitments as a signatory to
                                                                                     Mr Hartnett believes negative     the Montreal Pledge. Signing this
                                                                                and positive investment screens,       pledge requires investors around
                                                                                including green bonds, have            the world to annually measure and
                                                                                placed the $11 billion fund as         publicly disclose their portfolio's
                                                                                a leader of investment to limit        carbon footprint.
                                                                                climate change.

                18   SUPERTALK – March 2019                                                                              SUPERTALK – March 2019          19
XXX
FEATURE STORY

                                                                                                                                                                                                                                                                                              FEATURE STORY
                                                                                                                                                                                                                                                                                                        XXX
                                                                                                                                                                         Mr Major is now responsible
                                                                                                                                                                   for HESTA's investment activities          Climate Action 100+                      This group of companies
                                                                                                                                                                   in private markets, including                                                   was selected from a major
                                                                                                                                                                                                                   Climate Action 100+
                                                                                                                                                                   debt and equity investments in                                                  global index (MSCI ACWI) that
                                                                                                                                                                                                              is a five-year initiative to
                                                                                                                                                                   the infrastructure, private equity,                                             represents 85 per cent of global
                                                                                                                                                                                                              engage systemically important
                                                                                                                                                                   property, agriculture and social                                                investable equity. The initial
                                                                                                                                                                                                              greenhouse gas emitters and
                                                                                                                                                                   impact sectors.                                                                 100 focus companies have the
                                                                                                                                                                                                              other companies across the
                                                                                                                                                                         "We are a foundation member                                               highest combined direct and
                                                                                                                                                                                                              global economy to drive the
                                                                                                                                                                   of the Investor Group on Climate                                                indirect emissions (emissions
                                                                                                                                                                                                              clean energy transition and help
                                                                                                                                                                   Change (IGCC) and support other                                                 associated with the use of their
                                                                                                                                                                                                              achieve the goals of the Paris
                                                                                                                                                                   local and international collaborative                                           products). These initial 100 focus
                                                                                                                                                                                                              Agreement.
                                                                                                                                                                   initiatives focussed on climate                                                 companies – which include well-
                                                                                                                                                                                                                   With 289 investors to date
                                                                                                                                                                   change," Mr Major says.                                                         known Australian names such as
                                                                                                                                                                                                              from 29 countries managing
                                                                                                                                                                         'Our investment strategies have                                           BHPand Rio Tinto – represent
                                                                                                                                                                                                              more than US$30 trillion in assets
                                                                                                                                                                   also evolved from looking at niche                                              up to two-thirds of annual
                                                                                                                                                                                                              the group is asking companies
                                                                                                                                                                   asset class strategies to now being                                             global industrial greenhouse gas
                                                                                                                                                                                                              to improve governance on
                                                                                                                                                                   focussed on sustainability and low                                              emissions, according to CDP.
                                                                                                                                                                                                              climate change, curb emissions
                                                                                                                                                                   carbon-themed investments across                                                    The initiative is delivered via
                                                                                                                                                                                                              and strengthen climate-
                                                                                                                                                                   a number of asset classes, including                                            the Investor Group on Climate
                                                                                                                                                                                                              related financial disclosures. In
                                                                                                                                                                   listed equity, private equity,                                                  Change, which includes AIST
                     Investment managers are increasingly focussed on assessing the impact of climate change on infrastructure assets in their portfolios.                                                    December 2017, an initial list
                                                                                                                                                                   infrastructure and property.                                                    and ACSI among its Australian
                                                                                                                                                                                                              of 100 focus companies was
                                                                                                                                                                         "For example, our investment                                              members.
                     The fund also meets the                                For members who want a                          to track a broad market index.                                                    identified.
                                                                                                                                                                   managers are now deeply focussed
                challenge set by Victoria's                           socially conscious investment                              The fund aligns its equities
                                                                                                                                                                   on assessing the impact of climate
                equivalent TAKE2 Pledge.                              option, VicSuper takes action on                      portfolio energy mix with that
                                                                                                                                                                   change on infrastructure assets in
                     "In 2018 we invested $1 billion                  climate change by not investing                       required to meet a 2C scenario,
                                                                                                                                                                   their portfolios," he says.
                in a new international equity                         in companies that hold fossil fuel                    based on the International Energy
                                                                                                                                                                         Significantly, the fund's climate
                customised carbon strategy                            reserves used for energy purposes                     Agency's (IEA) 2oC Energy
                                                                                                                                                                   change policy requires it to exclude
                designed to deliver a 70 per cent                     or whose principal business revenue                   Technology Roadmap.
                                                                                                                                                                   new thermal coal opportunities and
                reduction in carbon intensity and                     is derived from direct fossil fuel                         Over at HESTA, General
                                                                                                                                                                   transportation across their entire                                                   A number of HESTA's 860,000
                50 per cent reduction in fossil fuel                  activities.                                           Manager Unlisted Assets, Andrew
                                                                                                                                                                   portfolio. Many funds exclude fossil                                             members have actively chosen
                reserves exposure when compared
                with its benchmark," Ms Farrant
                                                                            Representing 25 per cent of
                                                                      its international equities portfolio,
                                                                                                                            Major, says the fund's position as a
                                                                                                                            leader in addressing climate change
                                                                                                                                                                   fuels from their 'sustainable option'     'We are a                              the fund's Eco Pool investment

                says.                                                 the significant passive investment                    and the transition to a low carbon
                                                                                                                                                                   but this applies across the entire
                                                                                                                                                                   portfolio.
                                                                                                                                                                                                             fiduciary and                          option, which invests in companies
                                                                                                                                                                                                                                                    and property that demonstrate
                     "As part of our approach to                      was developed specifically to meet                    economy was a factor that attracted
                                                                                                                                                                         Like VicSuper, HESTA also           this is clearly                        superior performance on a range
                responsible investment, we invest                     VicSuper's requirements and aims                      him to work at HESTA in mid 2009.
                in sustainable outcomes such as
                                                                                                                                                                   maintains an active engagement            a fiduciary                            of responsible investment criteria.
                                                                                                                                                                   strategy on climate using the                                                        Mr Major says many larger
                renewable energy and essential
                                                                                                                                                                   services of groups like ACSI.             issue'                                 companies, whose businesses are
                infrastructure, having recently
                                                                                                                                                                         The fund's latest annual                                                   exposed to climate-related risks,
                added investments in Ross River                         Climate risk reporting                                Similarly, super funds are
                                                                                                                          increasing their own transparency        report notes the fund supported                                                  understand the critical nature of
                Solar Farm, Finerge wind farms                                Recognising that climate
                                                                                                                          to their members and beginning           engagement with 211 companies                                                    managing for climate risk and will
                and Scandlines hybrid ferries."                         change has a material impact                                                                                                              HESTA – a signatory to the
                                                                                                                          to report to TCFD.                       on the issue. This includes                                                      continue to respond to climate risk
                                                                        on financial performance,                                                                  engaging with Rio Tinto for a             Montreal Pledge and a member           and decarbonisation separately
                                                                                                                              The TCFD, which was
                VicSuper also                                           the international Task Force
                                                                        on Climate-related Financial
                                                                                                                          launched in 2015 by G20                  number of years regarding the             of Climate Action 100+ network         from government policy.
                                                                                                                                                                                                             – also has recently invested in
                supported 28                                            Disclosures (TCFD), urges
                                                                                                                          finance ministers and central
                                                                                                                          bank governors, has garnered
                                                                                                                                                                   company's exposure to climate
                                                                                                                                                                   change risk and transition to a low       a company committed to clean
                                                                                                                                                                                                                                                        "A clear part of our fiduciary
                                                                                                                                                                                                                                                    responsibility to members is to
                shareholder                                             all listed companies to to
                                                                        be transparent with their
                                                                                                                          support from 500 companies               carbon economy.                           energy generation.                     ensure we invest in a manner that
                resolutions relating                                    shareholders on how they
                                                                                                                          with a combined market value of                Rio Tinto published its first
                                                                                                                                                                   climate change report in 2017
                                                                                                                                                                                                                  X-ELIO Energy is a leading
                                                                                                                                                                                                             global developer and operator of
                                                                                                                                                                                                                                                    produces long-term sustainable
                                                                                                                                                                                                                                                    investment returns, with a positive
                                                                                                                          US$7.9 trillion.
                to climate change.                                      manage this risk.                                                                          and also reported a 38 per cent           photovoltaic plants to generate        impact on society, the economy and
                                                                                                                                                                   reduction in emissions since 2008.        solar energy.                          the environment," says Mr Major.

                20       SUPERTALK – March 2019                                                                                                                                                                                                       SUPERTALK – March 2019             21
Collective action                     Davidson, said, "Our members have           Company engagement
                                                                                                                                             AI & DATA:
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FEATURE STORY

                                                                                                                                                                                                                                                                                                   RESEARCH
                                                                                                                                                                                                                                                                                                         XXX
                                                      a legitimate need to price climate              In 2018, ACSI targeted 16
                on climate change                     risk into their investment decisions to     companies across the materials,

                                                                                                                                             Digitising the
                                                      ensure they are maximising long-            insurance, transport and utilities
                                                      term returns to their beneficiaries.        sectors for intensive engagement
                                                            As a vehicle for collective action,   on climate change, but the

                                                                                                                                             nest-egg experience
                                                      ACSI combines our members'                  organisation also engages with a
                                                      voices into a unified and influential       much broader group of companies.
                                                      statement of investor expectations
                                                      on climate change."                         Voting advice
                                                            ACSI assists its members with             Last year, ACSI provided
                                                      the management of climate risks             voting advice to members on a
                                                      through an intensive, year-round            record number of climate-related
                  Louise Davidson, ACSI CEO           program of company engagement,              shareholder resolutions. In each
                                                      voting advice, research and policy          case, ACSI engaged directly with
                    More than 30 AIST funds are       advocacy.                                   the companies and proponents of
                members of the Australian Council                                                 the resolutions.
                of Superannuation Investors (ACSI),
                a national body whose mission is
                                                      Last year, ACSI                             Research
                to enhance shareholder value by       provided voting                                  ACSI's sustainability research
                improving the environmental, social   advice to members                           assesses the availability and quality
                                                                                                  of climate-related disclosures by
                and governance performance of
                ASX listed companies.                 on a record number                          ASX200 companies. ACSI uses this
                    ACSI members believe that         of climate-related                          data to identify trends over time
                                                                                                  and target poor performers.
                climate change represents a
                material risk to the value of their
                                                      shareholder
                                                                                                  Policy advocacy
                portfolios. ACSI CEO, Louise          resolutions.                                     Investors need regulatory
                                                                                                  certainty to deploy capital. ACSI
                                                                                                  advocates for the development
                                                                                                  of long-term policy certainty
                                                                                                  on climate change, actively
                                                                                                  participating in government,
                                                                                                  parliamentary and other public
                                                                                                  policy forums.
                                                                                                       Ms Davidson said, 'We are also
                                                                                                                                              Super funds are tapping into advancements in digital technology to enhance their connection with members and improve their experience with super.
                                                                                                  mindful of the need to minimise
                                                                                                  adverse impacts to workforces and
                                                                                                  local economies as the transition to       Super funds are tapping into advancements in digital technology to enhance their
                                                                                                  a low carbon world occurs.'                connection with members and improve the experience with super. Here’s what two leading
                                                                                                                                             profit-to-member funds are doing in this space. Story by Tyrell Mills
                                                                                                  `` Feedback
                                                                                                    AIST is keen to profile what other
                                                                                                    member funds are doing to address                             Peter Little,                   The rapid advancement of                             Peter Little, head of member
                                                                                                    the challenges and opportunities of
                                                                                                    climate change to include in the next                         Head of                     digital analytical capabilities has                 marketing communications at Cbus
                                                                                                    issue of SuperTalk and our website.                           Member                      the potential to dramatically                       and Sam Harris, general manager
                                                                                                    Please contact AIST's media manager,                          Marketing                   change the way super funds                          insights and customer experience
                                                                                                    Janet de Silva at jdesilva@aist.asn.au
                                                                                                                                                                  Communications              communicate with their members.                     at HESTA provided the following
                                                                                                                                                                  (Cbus)                      The ability to provide real time and                insights about the approach of
                                                                                                                                                                                              bespoke data has precipitated a                     their respective funds to AI and
                                                                                                                                                                                              trend towards creating customer                     data.
                                                                                                                                                                  Sam Harris,
                                                                                                                                                                                              ‘journeys’ that are personalised and
                                                                                                                                                                  General Manager
                                                                                                                                                                                              easily accessible.
                                                                                                                                                                  – Insights and
                                                                                                                                                                  Customer
                                                                                                                                                                  Experience
                                                                                                                                                                  (HESTA)

                22     SUPERTALK – March 2019                                                                                                                                                                                                        SUPERTALK – March 2019                   23
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