Student Handbook - New Zealand Institute of Sport

Student Handbook - New Zealand Institute of Sport
Student Handbook - New Zealand Institute of Sport
Welcome ............................................................................................................................................. 4
Our values ........................................................................................................................................... 7
Our vision ............................................................................................................................................ 8
Our team ............................................................................................................................................. 9
Services and facilities ........................................................................................................................ 10
Student support ................................................................................................................................ 19
Keeping healthy, well and safe ......................................................................................................... 21
Health and safety .............................................................................................................................. 23
Academic information....................................................................................................................... 26
Enrolment information ..................................................................................................................... 31
Protocols ........................................................................................................................................... 35
Awarding qualifications and certification of achievement ............................................................... 38
Campus information ......................................................................................................................... 39
Support & guidance directory ........................................................................................................... 40
Rules and regulations........................................................................................................................ 45
2019 Calendar ................................................................................................................................... 48
Budget organiser ............................................................................................................................... 49

Student Handbook - New Zealand Institute of Sport
Student Handbook - New Zealand Institute of Sport
At New Zealand Institute of Sport (NZIS) we know
the difference that quality education can make to
your future.

Established in 1996, we have evolved alongside
the rapidly expanding industry of health, fitness,
sport and recreation to provide relevant courses
from Level 2 to Level 6; and continuously provide
students with a practical pathway to success.

During your time with NZIS, we will inspire you with
a dynamic and out-of-your-seat approach to
learning. Our courses are designed to engage you
directly with industry and communities; building
real life experiences and relevant skills that are
directly transferable to the workplace.

Your time with us will require your hard work,
perseverance and commitment – even when times
are tough and unexpected things happen
throughout the journey – keeping up a consistent
effort and attending each day will be important
factors to your success. The result against your
investment is worth it. Scoring your qualification
through NZIS will help you land your dream job
and broaden your long term employment
opportunities, or if you plan to continue studying,
you will be set up to continue on into higher

We are delighted to have you with us, I wish you all
the best with your study.

Best wishes,

Suzanne O’Brien
General Manager

About this handbook
The Student Handbook is published each year with current information about our rules and
regulations. This is a good place to start if you have questions throughout your studies and should be
read in conjunction with your Programme Handbook for specific programme and academic
information. Please take some time to read through the handbook and refer back to it whenever you
have a question about how things work at NZIS.

If you need more information about anything here, or you would like to know more about our
qualifications and programmes. Please see the back of this handbook for our campus contact details.

Version: 2019 v1

Last updated: 8 February 2019

Join the community

Attendance line
Free phone 0800 NZISPORT (694776)

Our values

            Our Values
        We are committed to a connection of health and well-being;
   encompassing whānau, physical, mental and spiritual care in everything
                                 we do

   We demonstrate honesty, fairness, and openness while embracing clear
                    boundaries in all our interactions

   We are industry leaders and will continue to inspire through empowering
                and creating knowledge each and every day

   We are visionary in our pursuit of exceeding the educational needs of our
     learners in their quest for knowledge and pathways to employment

      We have a passion for quality and excellence, and are dedicated to
     developing the capability of learners and the contribution we make to

Our vision

          Our Vision
    To be a leader in New Zealand education by making a meaningful
       difference to the lives of our students and their communities

Our team
Senior Leadership Team
Suzanne O’Brien            General Manager
Willie Maea                Regional Manager: Northern
Andreas Kasoulides         Regional Manager: Central
Nick Burrow                Regional Manager: Southern
Academic Leadership Team
Dr. Romina Villamonte      Academic
Catherine Redfearn         Head of Faculty - Wellington
Craig Wilson               Head of Faculty - Christchurch
Suzanne O’Brien            General Manager
Willie Maea                Regional Manager: Northern
Dr Romina Villamonte       Academic
Ramari Wiki                Campus Administrator
Lorraine Lee               Academic Administrator
Toeupu Maea                Student Recruitment Advisor
Elena Euese                Gateway Coordinator
Alex Pratap                Tutor
Devon Kendall              Tutor
Daniel Groot               Tutor
David Fonokalafi           Tutor
Megan Lugg                 Tutor
Richard Ajiee              Tutor
Dwayne Dundon              Tutor
Aubrey Stothers            Tutor
Wade Jack-Midgley          Tutor

Andreas Kasoulides         Regional Manager: Central
Nelie Napadao              Campus & Sales Administrator
Nicole Wang                Academic Administrator
Jared Havill               Student Recruitment Advisor
Savanna Fiso               Receptionist
Ben Montague               Tutor
Brenda Collins             Tutor
Catherine Redfearn         Head of Faculty / Tutor
Daniel Farani              Tutor
Danielle Baker             Tutor
Jason McPhee               Tutor
Lawrence Newman            Tutor
Max Symes                  Tutor
Nick Burrow                Regional Manager: Southern
Rrita Xharra               Campus/Academic Administrator
Olivia Williams            Student Recruitment Advisor
Matt Johannsen             Administration
Ben Brown                  Tutor
Cameron Bone               Tutor
Craig Wilson               Head of Faculty / Tutor
Lucy Flattery              Tutor
Rohan Dewa                 Tutor
Stephen Ede                Tutor

Services and facilities
Accommodation                                           Careers advisors – NZIS Careers

Need a place to live? Ask your Student                  Need help finding a job?
Recruitment Advisor or Campus Administrator for
help with temporary, permanent and homestay             NZIS Careers will run a number of workshops to
accommodation. Costs may apply for this                 assist you in your transition to sustainable
service.                                                employment and a career pathway, including CV
                                                        and cover letters, interview techniques and
Alcohol                                                 career planning. They will also assist you with job
                                                        searches, including casual or part-time work
If you are under the age of 18 years you will be        while you are training and full-time work on
prohibited from consuming alcohol, except where         completion of your studies.
your parent or guardian has provided written
consent at enrolment to participate in alcohol          International students should refer to the
tasting as part of programme requirements.              ‘Additional Information for International Students’
                                                        booklet for conditions and restrictions relating to
*In New Zealand you may buy alcohol if you are          student visas.
aged 18 years or over. Do not drink if you are
driving, are in public, or in an area where drinking    Car parking
alcohol is banned.
                                                        Car parking may be available at your campus.
Attendance                                              Please refer to campus management for terms
                                                        and conditions.
Your tutor will take a roll in all classes and record
all absences to ensure you meet programme               There is no parking available on site for students.
attendance requirements.
                                                        A directory is located at the end of this handbook
If you are leaving early for the day please notify      on page 40. If you need further help locating
your tutor. Permission to leave any class should        information, see your tutor or student recruitment
be sought from your tutor. The roll is checked          advisor.
during fire drills or in the event of an actual
fire/emergency and it is vital that this is accurate.
Please refer to our Attendance Policy on page
                                                        For students who have children or childcare
                                                        obligations please ensure you have arranged
Campus reception                                        childcare as soon as possible to avoid missing
                                                        out on study time.
Each campus has reception staff who will assist
                                                        If you are a Work and Income client you may be
with appointments, communications, student
                                                        eligible for an OSCAR childcare subsidy – please
cards and general enquiries. See page 19 for the
                                                        contact your nearest Work and Income centre on
full list of services.
                                                        0800 559 009 or visit for
                                                        more information.

                                                        Community and support services

                                                        Students may continue to utilise career support
                                                        and advice for one year after graduating from an
                                                        NZIS programme.

Computers                                               Dress

Computer facilities are available for programme-        All clothing worn on campus must meet the NZIS
related work. The internet is available for             dress code.
research and your work. NZIS monitors internet
for excessive usage on a daily or weekly basis.         Personal presentation is a reflection of work
                                                        readiness and must be in keeping with industry
Note: It is very important to back up your work         standards as outlined in your programme
frequently as there may be times when your              handbook. Where your programme requires a
device has technical issues, or in the very             uniform, you must comply with the uniform
unlikely event that another student accidentally        requirements. Where your programme does not
erases your work.                                       have a uniform you are welcome to wear clean,
                                                        comfortable clothing that is campus appropriate.
If you experience any computer or equipment             Appropriate footwear is to be worn at all times as
problems you should seek guidance from your             this is an OSH requirement.
tutor in the first instance. If the problem is unable
to be fixed you need to log it with your tutor or       Emergency services
campus receptionist. The maximum response
time will be 72 hours. You may need to move to          Police, Fire or Ambulance: Telephone 111
another device temporarily.
                                                        NZIS emergency contacts for New Zealand
Correspondence with industry                            and International students:

Programme activities may require you to seek
                                                        Campus Manager: Willie Maea 0274068553
information from people who are working in an           Head of Faculty: Romina Villamonte 020 4096 6606
industry that relates to your programme, either by
email or letter. As these communications are            Wellington
going out under NZIS these must be approved by          Campus Manager: Andreas Kasoulides 021885693
                                                        Head of Faculty: Catherine Redfearn 021844015
your tutor.
Emails: Emails are to be printed and taken to           Campus Manager: Nick Burrow 021458298
your tutor for checking.                                Head of Faculty: Craig Wilson 0212049034

Letters: Letters have to be taken to your tutor in
draft form to be checked and when it is correct         Feedback
they will sign the draft. Once it has been
approved, obtain a sheet of letterhead from             How can we improve? NZIS wants to make your
reception and print. All letters have to be counter-    time here as enjoyable and successful as
signed by your Head of Faculty. The receptionist        possible – that is why we encourage regular
will then post the letter for you.                      feedback from you on issues affecting the
                                                        student body. Telling us what you think helps us
Cultural club                                           to know if we are meeting your expectations and
                                                        ensures continuous improvement occurs.
Throughout the year, students are encouraged to
be a part of the NZIS Cultural Clubs, culminating       Anonymous online evaluations: During the year,
in performances during the academic year and at         NZIS schedules online evaluations to gain
NZIS events. Cultural clubs are led by staff and        student feedback on their experience at NZIS.
students, we involve parents and the wider              The survey is anonymous and includes questions
communities to develop cultural links for               on your programme and campus as well as NZIS
students.                                               staff and services.

Class meetings: These are encouraged and can         Fire safety and evacuation
be arranged as required with your tutor. These
meetings can be an opportunity to discuss issues     If you hear an alarm sound while on campus,
affecting everyone, for example programme            follow the instructions of the safety warden who
content, assessments, or school facilities. If       will be identifiable in their yellow safety vest. Do
appropriate, issues are forwarded to the student     not run or use the lifts. Proceed immediately to
representative meeting.                              the closest emergency exit and then to the
                                                     assembly area.
Programme exit surveys: In the last few weeks of
your programme you will be asked to complete         More information about emergency procedures
an exit survey about your programme. NZIS uses       are on notice boards around the campus.
this information to check the programme is
meeting your needs and to make improvements          First aid
where suggested.
                                                     Staff at each campus have completed first aid
Graduate feedback: As well as feedback during        training. Find out who by looking at notice
your programme, you may also be contacted            boards. There are first aid kits located at
approximately 4 and 12 months after completion       reception and in the cafe.
so that NZIS can evaluate the relevance of your
training for your workplace.

Student representation: Every class has a            If a kitchen and fridge is available on campus,
student representative. Elected by you and your      please label your food storage containers when
classmates, the student representatives make up      using the fridge and dispose of food items at the
the Student Council. This is a forum where your      end of the day. Please respect our student space
class feedback is communicated to campus             by keeping it tidy. You may be part of a roster
management so issues affecting students are          team that will be called upon to help facilitate
discussed and solutions reached.                     keeping student areas clean and tidy.

Being a student representative is a great
opportunity to strengthen your existing leadership
skills and it looks great on your CV.

CSSF - student involvement

NZIS invites students to be part of the decision
making process for the domestic student
compulsory student services fees (CSSF). The
feedback you provide in your student surveys
and communicated by student representatives
helps us to plan the fees to make sure we
provide the services students need most. More
information about the CSSF is on our website.

Field Trips and Minor Trips

All students must complete a trip consent form
(overnight only). These forms are available from
the front desk for overnight trips. All students
under the age of 18 years must provide an
authorisation form signed by parent or guardian.

Fundraising                                             You can use your student ID card to get
                                                        discounted travel on certain bus and train
    •        All fundraising activities associated      services (please ask your tutor or reception for
             with NZIS activities need Head of          more information). Replacement cards cost $10.
             Faculty and Management approval.           ID cards are to be worn or carried at all times on
    •        Proceeds from any student                  campus or on an NZIS activity and produced on
             fundraising activities are to be           request.
             spent on the intended activities. All
             of these activities must be related to     Induction
             NZIS trips, sports teams and
             international ventures.                    All students enrolled at NZIS are required to
    •        If a student decides to not take part      attend an induction at the beginning of the
             in the activity for which fundraised       programme.
             was undertaken, then all money
                                                        During induction you will have the opportunity to
             remains with the group and activity.
                                                        meet staff and familiarise yourself with campus
    •        All fundraising activities must be
                                                        facilities and local areas of interest.
             planned, budgeted and approved.
             Under NO circumstances will NZIS           During your first week of study you will receive:
             be liable for cost-over runs by
             students or through failure to                 •       A student induction pack.
             fundraise sufficient funds for the             •       A tour and explanation of the
             activity.                                              campus layout.
                                                            •       An introduction to relevant campus
Harassment                                                          staff.
                                                            •       An explanation of the rules,
Harassment of any type (sexual, racial or                           regulations, code of conduct
bullying, etc.) is unlawful and will not be tolerated               expectations (including dress code),
under any circumstances. Should you feel                            as found in this Student Handbook.
uncomfortable about any situation or have any                       At this time you will also have the
questions or concerns in this regard please see                     opportunity to sign the learner
your tutor or any other staff member. Should you                    contract to demonstrate your
be experiencing any harassment outside of                           agreement to abide by these.
school, your tutor will be available to help and will       •       Health and Safety overview and
also have a list of support services that may be                    briefing.
able to assist you. See page 44 for more                    •       Familiarisation of computer areas
information.                                                        and rules, user ID and password.
                                                            •       Pastoral care information on support
                                                                    services. Additional information will
If you notice anything around the campus which                      be provided to students new to New
you think could cause harm, please inform your                      Zealand to help you settle in more
tutor, Campus Manager or Health and Safety                          easily. Included will be tips on safety,
representatives immediately. The representative                     where to find help and mention of
will report the issue in the hazard register and                    the Education (Pastoral Care of
take steps to eliminate or minimise the hazard.                     International Students) Code of
                                                                    Practice 2016.
ID Cards                                                    •       Academic induction: an introduction
                                                                    to the programme where the
Upon payment of fees and commencement of                            programme outline is discussed.
your study, NZIS will take your photo and provide                   This is a summary of the
you with a student ID card.                                         components required to achieve the
                                                                    specific qualification, and acts as a
                                                                    progress record. The relationship

between components, assessment               6. Do not leave any shampoos, soaps,
            and qualifications is explained during          towels or personal items in the showers
            induction and is outlined in the                or locker rooms.
            Student Handbook.
                                                     Lost property
                                                     Please do not leave valuables or personal items
International students have insurance                unattended in classrooms or elsewhere on
requirements as part of their visa conditions.       campus. NZIS will not take responsibility for
Refer to the ‘Additional Information for             damaged or lost property (including folders and
International Students’ booklet for more             books left in class after hours). This also includes
information.                                         student vehicles. If you do find misplaced
                                                     property, please hand it to campus reception.
Intellectual property
                                                     Mail and messages
Display and ownership of student work at NZIS:
The school can archive, display or utilise any       Only in urgent cases will messages for students
student work generated during the programme of       be accepted at our office.
                                                     To be contacted during class time for urgent
Leave                                                messages (e.g. sick children), please direct calls
                                                     to your campus reception team who will make
All leave (special leave, emergency leave, sports    every effort to pass the message on to you.
leave) must be applied for at least two weeks
prior to the proposed leave period. Students         General notices or mail will be emailed or posted
must complete a Leave Application Form,              to students as and when appropriate. Personal
available from Administration Staff. Leave           mail should not be sent to the campus to be
requests are approved by the Head of Faculty.        passed to you and we do not accept
                                                     responsibility for forwarding student mail.
Lockers / Showers
                                                     Medical services
Lockers and showers may be available at NZIS
campuses for students. Lockers are only              If you have a serious medical condition such as
available to students on a first-come first-served   an allergy, you should ensure you are registered
basis and NZIS take no responsibility for            with a doctor/medical centre.
damaged or missing property. The following
                                                     You must also advise your student recruitment
terms apply to the use of lockers.
                                                     advisor, campus management and your tutor of
    1. Use of lockers and showers (if available)     your condition and provide NZIS with your
       is for students only.                         doctor’s name and telephone number. This
    2. Locker rental is available on a termly        ensures that this information is available should
       basis (to be renewed every 10 weeks)          you become sick or have an accident whilst in
    3. You may reserve a locker at reception by      class. If you are not registered with a doctor or
       paying a $10 deposit for the key, this        need a doctor in a local area, your student
       must be returned at the end of the term,      recruitment advisor will be able to provide you
       unless renewed for a further 10-week          with contact information for a doctor within your
       block.                                        local area. The enrolments team can give you
    4. Deposits will be refunded when keys are       the contact details of doctors who speak
       returned at the end of the term. No key       languages other than English.
       = no refund.
                                                     For all medical emergencies, telephone the
    5. Always bring a clean towel - do not leave
                                                     Ambulance Service – 111.
       used towels on campus.

NZIS’s Moodle website allows you to check your       All campuses have photocopying/ printing
programme progress, view lesson and                  facilities available to students during normal
assessment materials, provide feedback on your       hours. On your first day you will be allocated a
programme progress, view and post to blogs and       user ID and password. It is important that you
forums, message your classmates, and view            change your password immediately. Using
employment opportunities.                            another student’s login is a breach of NZIS rules.

STEP 1: Go to the NZIS Moodle Site:                  Each student is issued with a print credit limit for                             the duration of their programme. Printing credit
                                                     limits are based on the printing demands of your
STEP 2: Click on ‘Login’ or ‘Create an account’      programme. These allocations vary depending
on the right of the website.                         on the amount of printing that is required to be
                                                     done in your programme and should last for the
STEP 3: Select `Create an account’, then click
                                                     duration of your programme. You are free to
on `Next’
                                                     manage your printing within the credit allowance.
STEP 4: Type in your details, then click on ‘Next’
                                                     Your account balance will be updated each time
STEP 5: Fill in your details on the next screen.     you print. If you run out, additional print credits
Make sure you enter your email address               can be purchased from reception.
correctly (so we can contact you to let you know
                                                     Check with campus reception for additional
when your account is ready to use) and choose a
                                                     printing processes and costs where applicable.
password you can easily remember – you’ll need
                                                     During busy times please request your tutor or
this to login. Now click on ‘Submit’.
                                                     lecturer to assist you with printing if the
When your account has been approved, you will        receptionist is not available. There are also
be sent a notification email.                        printing and photocopying facilities available at
                                                     public libraries and some stationery stores.
                                                     Local phone calls may be charged for at a rate of
News and information can be found on NZIS’s          up to $1 per call for a landline and more for
websites, Learning Management System (LMS)           mobile phones. Please remember phones are for
and Facebook, with campus, class and                 campus purposes and are not for personal use.
international student groups available to join.
Campus notice boards are used for messages,
job vacancies and other relevant student             The Privacy Act treats personal information as
information.                                         being private and confidential. Any information
                                                     collected from you will not be used other than for
Open door policy                                     the purpose it was collected.

NZIS has an “open door” policy, with staff being     NZIS staff follow the Privacy Act (1993) and will
available to students during campus hours.           not give out information about you to members of
                                                     the public, family members or employers without
Orientation                                          your written consent. This also includes requests
                                                     from authorities such as the Police - requests like
Our campuses have a range of activities early in     this must be in writing, clearly stating what
the semester to support students to make             information is required and why, and under what
friends, create peer support study groups and        authority it is being sought. If you are under 18,
meet others attending classes at their campus.       specific information may be communicated to
All students are encouraged to attend these and      your parent or guardian.
other social events run throughout the year on

Printing, photocopying and phone

Punctuality                                             In some programmes additional textbooks are
                                                        required, in which case students are advised of
So that we can begin teaching on time, please           costs and where the textbooks can be bought,
ensure you are in the appropriate learning room         prior to enrolment. Efforts are made to keep
five minutes prior to the commencement of each          costs low for students. In some programmes
session.                                                there are class sets for sharing and books are
                                                        not to be taken home.
We will retain secure records of your enrolment
and academic information on your electronic             We promote safe practices and a safe
student file. Information will be available to you      environment. All injuries, accidents, concerns
on request should you require a copy. You may           and near misses must be reported (by law), so
request copies of your assessment evidence up           management can take steps to prevent these
to 12 months after programme completions                happening again.
(excludes exam/closed book), NZIS will not
retain evidence after this time.                        Please report all injuries, accidents or near
                                                        misses as well as any safety improvement
Resources                                               suggestions to a staff member, Health and
                                                        Safety representative or to campus reception.
Where your campus has a dedicated resource
centre, you will be able to self-access computers,      Scholarships
online tools, the Learning Management System
(LMS), electronic books, journals and                   The NZIS Scholarship Programme is open to
magazines. See your campus resource centre or           students enrolled in NZIS Tertiary Programmes.
programme handbook for a list of the relevant
                                                        Scholarships range from partial to full tuition fee
resources available for your programme.
                                                        scholarships and are determined by the
Don’t forget! You can also join up at the public        academic team at each site.
library, in the area in which you live, for free. You
                                                        Students are invited to apply for scholarships by
need to take proof of your residential address
                                                        making a written application, including a covering
with you – this could be a letter or bill addressed
                                                        letter, a current CV and appropriate references.
to you.
                                                        Scholarship students have special obligations.
Electronic resources: refer to page 45 for
regulations relating to online material.                Scholarships will be awarded to students who
                                                        contribute completely to NZIS life. Students will
If you wish to download resources or media from
                                                        be considered on the following basis:
the internet, first check with your classmates that
someone else hasn’t already downloaded that                 •        Academic achievements
same material. If they have you should discuss              •        Sporting achievements
placing a single copy of it in the class shared             •        Commitment to community
drive – this way your own space isn’t used and
everyone can access it. Again your tutor will           Scholarships will be paid on a quarterly basis,
show you how to do this.                                providing that students meet all the requirements
                                                        of the scholarship.
Print resources: Tutors and lecturers at NZIS
have access to a broad range of learning                Smoking areas
materials and resources and will provide all
students with the resources required. There are a       NZIS is committed to the health and well-being of
number of hard copy books and magazines                 students, and the benefits of a smoke free
available for use on request. There are no              lifestyle. Increasing numbers of employers prefer
overnight lending facilities, however students          employing non-smokers and we aim to provide a
may borrow books to use on site during the day.         smoke-free environment for our students.

Smoking directly in the front entrance of buildings    may not be entitled to a student allowance or
or in other outside areas designated as smoke-         loan next time they wish to study.
free is prohibited as this can make it difficult and
unpleasant for other people arriving on campus.        Training Incentive Allowance (TIA): If you are on
                                                       a benefit you could be entitled to a Training
You must not smoke within campus grounds and           Incentive Allowance (TIA) from Work and
buildings. We ask you to show respect to our           Income. TIA subsidises programme fees for Sole
neighbourhood community by not smoking                 Parent Support students looking to further their
and/or moving away where requested, and by             employment skills for qualifications up to Level 3.
disposing of cigarette butts in rubbish bins.          Unlike StudyLink loans, students do not pay back
                                                       TIA allowances. Please contact Work and
Sports teams                                           Income for more information. Your student
                                                       recruitment advisor can fill out the provider
NZIS provides opportunities for students to get        section on your TIA application form.
involved in selected sports in each campus.
                                                       Youth Guarantee students travel allowance:
NZIS provides a number of Sport Academy                Students who are on a Youth Guarantee
programmes at each of its sites. The Sports            programme are entitled to receive a subsidised
Exchange is a highlight for all students from          travel allowance. You will be paid travel only for
across the country.                                    the days you have attended. If you have not
                                                       received your travel allowance two weeks after
Student allowances
                                                       commencing study, it may be due to incorrect
StudyLink: Students enrolled with us may be            bank details or the pay date falls on a public
eligible for student loans and/or allowances.          holiday therefore you will be paid the next
Please contact StudyLink directly to check your        working day. Please check with your student
eligibility for such assistance. Your student          recruitment advisor.
recruitment advisor will be able to provide you
                                                       Student free days
with StudyLink brochures to guide you in this
process, or you can contact them directly:             From time to time NZIS may schedule student
                                                       free days to accommodate various operational
                                                       requirements. Scheduled student free days have
Phone: 0800 88 99 00                                   no impact on your attendance percentage. NZIS                                  takes every step to ensure that all programme
                                                       content is covered; your tutor will plan specific
StudyLink applications should be completed as          learning activities that you can complete at
soon as you receive your provisional acceptance        home.
information before your study start date.
StudyLink is very busy with nationwide                 Transportation
applications during peak enrolment times
(December – April and June – August) so we             We suggest that when possible students arrange
encourage you to apply early.                          to car pool, catch public transport, walk or cycle
                                                       to keep study costs down. Your campus
If you are paying your fees via StudyLink, NZIS        induction will cover parking and bus stop
will receive updates of your application status.       locations.
Please ensure that you sign your contracts and
return them to StudyLink along with the required       Tours
documents as soon as possible.
                                                       NZIS have undertaken a number of domestic and
Please note: StudyLink requires that students          international sports tours across a range of
must pass at least half of their course load           sports including rugby, basketball and volleyball
(EFTS) over a set period to remain eligible for a      to destinations such as Japan, USA, China and
student loan. Students who do not complete and         Australia.
pass at least half of their previous programmes

As trips are funded by students, it is critical that   Tutors and lecturers
fundraising activities are an integral part of the
year’s activities. Watch out for early registrations   Your tutor/lecturer will support you in developing
of interest, and be prepared to be involved in         the knowledge and skills you need to be
fundraising for these activities.                      successful in your programme. They are
                                                       available to help you with and provide
Students are selected from all the sites for these     information relating to:
                                                           •        Programme content and academic
Public transport                                                    support
                                                           •        Assessment support, progress and
If you plan on travelling by public transport, you                  extensions
can find out the best way to get to your campus            •        Practicum/work experience
by visiting the following websites or call the                      placements
numbers below for scheduled services:                      •        General class issues
                                                           •        General campus queries
                                                           •        Post-placement advice or
                                                       Your tutor/lecturer will advise you of any hours Auckland Transport on
                                                       outside of class that they are available to support
(09) 355 3553
                                                       you with your studies.
                                                       Visas Telephone Bus line
(Hamilton) on 0800 4 BUS LINE or (0800                 If you are an international student on a student
42875463).                                             visa, please refer to the ‘Additional Information
                                                       for International Students’ booklet for conditions
WELLINGTON                                             and restrictions for visas, study and working.                                     Visitors
Metlink Service Centre 0800 801 700
                                                       You are welcome to show friends or family
CHRISTCHURCH                                           around the campus during normal office hours,
                                                       but before doing so please check in with one of
                                                       the reception team and ensure that your guests
Metro (03) 366 8855
                                                       follow the check in system for visitors.
Te reo
                                                       All visitors must sign the visitors’ book held at
If you wish to present any of your written or oral     reception.
work for assessment in te reo Maori, please
                                                       If you are experiencing a problem with
discuss this with your Head of Faculty at the time
                                                       unwelcome visitors, or think that a problem may
the assessment brief is issued and they will
                                                       occur, please feel free to advise the receptionist
check if there is expertise available for this.
                                                       so they can protect your privacy.

Student support
We want your experience to be trouble free so you can focus on learning. We genuinely care about
our students and make it a priority to be aware of all kinds of support you can be connected to within
our community.

The A–Z guide on pages 10–18 and the student support directory on pages 40–44 will help you find
information on the services and support we can help you with. If you can’t find what you are looking
for you may simply approach your tutor, Student recruitment advisor or any other staff member you
feel comfortable speaking to, and they will direct you to the right person, people or agency.

As a signatory to the Education (Pastoral Care of International Students) Code of Practice 2016 we
will uphold the standards set out to recognise and meet the needs of international students. A
separate publication has been developed that covers these aspects – in addition to this student
handbook, international students will receive a copy and briefing of the ‘Additional Information for
International Students’ booklet at induction.

Campus management team                                  Teaching team

Each campus has a Campus Manager and                    Your tutor will support you in developing the
Head of Faculty who are available to help and           knowledge and skills to be successful in your
support our students with all operational               programme. They are available to help you
aspects of their study experience.                      with and provide information relating to:

If you would like to discuss any aspect of your             •       Programme content and academic
study journey with a member of campus                               support
management, please contact campus                           •       Assessment support, progress
reception to make an appointment.                                   and extensions
                                                            •       General class issues
                                                            •       General campus queries
                                                            •       Pastoral support

                                                        Your tutor will advise you of any hours outside
                                                        of class that they are available to support you
                                                        with your studies.

Campus reception

The campus reception team can support you through your journey with us, as well as provide on
campus assistance. Things the campus reception team can help you with include:

    •       Passing on messages to your tutor or lecturer about absences
    •       Student ID cards and replacement student ID cards (a charge applies)
    •       Making appointments with your Campus Manager
    •       Making telephone calls (a charge applies, please enquire)
    •       Agencies and information for student support
    •       First aid kit and lost property
    •       General enquiries
    •       Graduation enquiries
    •       Providing copies of student forms
    •       Change of Student Details form

Change of address and contact details

It is important to keep the campus informed of your current contact details as important
documentation such as course completions and graduation information will be sent to the address on
our records.

We take no responsibility for lost documentation which has been sent to the last known address, so
make sure you inform us of any changes to your contact details, including changes in residential
address and phone numbers. You can update your contact details by completing a Change of Student
Details form available from campus reception.

Keeping healthy, well and safe
Staying healthy and happy during your studies is so important to your success and meeting your
goals. Please read and consider the information and resources below.

Counselling                                           put yourself at further risk by continuing any
                                                      contact with the person or people who are
Full-time study can be very demanding around          bullying online or creating harmful or hurtful
assessment times, especially on top of other          content. It’s very important to let someone at
demands of family, work and other commitments.        NZIS (this could be your tutor or campus
Seeing a counsellor during these periods is an        manager) know what’s happening so you can get
especially good idea to help you cope with stress     the right help and support you need.
and anxiety while you are studying.
                                                      Report a problem: You should report an online
If there are any issues which are impacting on        incident or if you suspect something is happening
your ability to study at the school it is important   online as soon as you can to your tutor or
that you seek professional help. If you require       campus manager.
assistance in dealing with a personal matter,
please feel free to contact any staff member.         Once NZIS is made aware of a problem, they will
                                                      assess the problem and work to resolve it.
Discrimination, harassment and bullying
                                                      Medical conditions, infections and serious
We welcome diversity on our campuses. Any             illness
discriminatory behaviour, bullying or harassment
based on gender, sexual orientation, social           If you are experiencing diarrhoea, flu-like
status, culture, ethnicity or religion against any    symptoms or a serious infection please refrain
person or group of people is unacceptable and in      from coming to campus and see a doctor for
breach of the Human Rights Act              diagnosis and treatment. If you have travelled
                                                      recently from overseas and experience the
If you feel that you are being subjected to this      above conditions you must seek medical advice
kind of behaviour, either from a staff member or      immediately. If you have a serious medical
another student, experienced directly in person,      condition such as an allergy, and this is managed
or by written or electronic communication             by prescription medicine, ensure campus
including social media, please bring it to the        management is aware of this. Also advise your
immediate attention of a staff member.                tutor of this so they are able to access your
                                                      medicine in case of emergency.
Online Safety
                                                      Your campus provides sanitised bathroom
Online incidents: Despite the advantages              facilities, please follow good hygiene practices to
technology offers and people’s best intentions,       avoid the spread of bacteria and germs.
sometimes there will be challenges and risks
within an online community – either accidentally
or on purpose. NZIS is committed to supporting
you if something goes wrong online.

Online bullying: Incidents of online bullying or
harm will not be tolerated at NZIS. If you or
somebody else is being bullied or harmed online,
it’s never okay at any time. This type of harm
doesn’t usually just go away. It’s important to
keep the evidence of what is happening to you or
another person so this can be investigated. Don’t

Sexual health                                      Pregnancy support

In New Zealand the age of sexual consent is 16     Please note that our staff members are advised
and it is illegal to have sexual contact with      not to give advice to students regarding
persons under this age even if he or she           unplanned pregnancies. Staff will refer you to a
consents. If you choose to have sexual             health professional, the Family Planning
relationships, you need to protect yourself from   Association or an appointed counsellor.
both unwanted pregnancy and from sexually
transmitted infections (STIs). For more
information on STIs and contraception visit or seek advice from a
health professional.

Health and safety
The health and safety of everyone is of prime concern to our organisation. As an enrolled student, you
have responsibilities too and are required by New Zealand law to:

    •       Take care of your own health and safety.
    •       Ensure your actions do not adversely affect the health and safety of others.
    •       Follow all health and safety procedures, guidelines, instructions and notices
            communicated to you.
    •       Only use equipment in a manner that is safe and according to relevant instructions.
    •       Wear all personal protective equipment and uniform as required.
    •       Report any safety concerns your tutor, staff member or Campus Manager.
    •       Report accidents and incidents immediately to a staff member and to the campus
    •       Suggest any improvements that can be made to health and safety to a staff member,
            Health and Safety Representative or Campus Manager.

Health and safety on work-based experience,          Sporting and Outdoor Activities and Your
placements and internships                           Right to Choose

As part of your programme, you may undertake         Many sporting and outdoor activities have the
work experience, placements or internships with      potential for injury. During your time at the NZIS
a host organisation. You must carry out the          you will experience a range of sporting activities,
health and safety responsibilities outlined above    some of which bring an element of risk. You
and also need to follow the instructions and         should consider this carefully when applying for
procedures of the company you will be working        any NZIS programme.
with. However, if you feel you have been asked
to carry out a task that is unsafe for you or        NZIS has in place risk identification and
others, you have the right to cease work and         management systems to ensure that all course
immediately inform your internship advisor, tutor    activities are carefully controlled and monitored.
or Campus Manager. Accidents and incidents           However, due to the nature of the activities,
                                                     some potential for injury will always exist.
Accidents and incidents (including near misses)      Students have the right to exercise their own
must be reported to a staff member and to            judgement as to whether they are ready and
campus reception. A staff member will record the     confident to undertake an activity.
details of any incident or accident.
                                                     Students who have concerns about an activity
First aid equipment and surgical gloves are          can discuss their concerns with their tutor.
available from reception in the event of a medical   Students are entitled to decline taking part, and
emergency.                                           this will not be held against them. If the activity is
                                                     to be assessed, the student may be able to
All accidents or incidents that occur on work        undertake a different activity that can be
experience or internship must also be reported to    assessed. This might not be possible in all cases
a staff member or campus reception at the            and students should ask their tutor about
soonest possible time.                               alternatives.

Remember that no one can force you to                 Emergencies
undertake an activity that you feel is beyond your
capabilities, and it is important that students are   It is important to know what to do in an
aware of any risks that the activities present.       emergency on campus. Your induction will cover
                                                      meeting points and who the fire warden is, but
Bring your own devices                                you should also familiarise yourself with alarm
                                                      sites and emergency exits – exit maps can be
Students must only use devices that are               found on campus noticeboards.
electrically safe on campuses.
                                                      Remember an emergency can happen anywhere
Devices should be inspected and in safe               at any time – so it is a good idea to check out the
condition prior to use. If in doubt, consult the      Civil Defence emergency ‘GetThru’ website to
advice of a competent technician.                     help you know how what to do – no matter where
                                                      you are
If you see anything or anyone suspicious on
campus or near campus grounds, report any             In the event of a drill or emergency evacuation
incidents or concerns to a staff member               please follow the evacuation process for your
immediately. Remember this is your campus and         campus using the emergency exit you are
your home for the remainder of your studies, so       directed to and going to the designated meeting
treat it like your own and look out for your fellow   point.
students and staff.
Students who will be away during scheduled
class times must apply for leave. If we cannot get    If a lockdown is initiated, students are to
hold of you, the campus will contact your next of     minimise noise and movement and follow the
kin, emergency contact and any other contacts         instructions of staff members.
and people known to us to ensure that you are
safe. Please avoid warning letters and causing
unwanted worries and concern regarding your
whereabouts by keeping communications open
with your campus team. We appreciate landline
numbers as alternative numbers in the event
where students lose their mobile phone or run
out of credit. However please note the 0800
number is free so there are no excuses for lack
of communication.

Fire                                                  Earthquake

If you discover a fire, raise the alarm immediately   In the event of an earthquake, remain in the
by operating the nearest fire alarm or informing      building, move no more than a few steps, drop,
reception.                                            cover (under solid furniture such as tables or
                                                      desks) and hold.
Call the Fire Brigade on 111 or notify reception.
                                                         •       When the quake has passed, exit
    •       On hearing the sound of the alarm                    the building if it is safe to do so.
            bells ALL students and staff must            •       If fire is discovered or an evacuation
            LEAVE THE PREMISES                                   order given, follow the fire
            IMMEDIATELY.                                         evacuation procedures.
    •       Use the nearest exit available.
    •       Those appointed as Fire Wardens           Tsunami
            will search the school. When the Fire
            Wardens are satisfied that everyone       In the event of a tsunami warning move to high
            has evacuated the school they will        ground and follow the instructions of staff
            report to the Fire Control Officer.       members.
    •       Move quickly and quietly – DO NOT
            RUN. DO NOT USE THE LIFTS.
    •       Do NOT collect personal belongings
            from any part of the premises.
    •       NO person is to re-enter the building
            until instructed to do so.
    •       Once the all clear has been declared
            by the Fire Department, the school
            Fire Warden will advise that you can
            re-enter the building.

Academic information
Programme content                                    On completion of the programme you will receive
                                                     a transcript of your NZIS Record of Learning
You will receive a programme outline at              showing titles of the programme, qualification(s)
enrolment. This document summarises:                 and components, including the credit value and
                                                     date of achievement.
    •       The qualification your programme
            leads to                                 NZIS will retain secure records of your enrolment
    •       The subjects (components) you will       and academic information on your electronic
            be covering                              student file. Information will be available to you
    •       The credits and level of the             on request should you require a copy of your
            programme                                Student Record of Learning, enrolment forms,
    •       The length of the programme              documentation or agreements. As your records
    •       Your pathway options after               are private and confidential, to maintain record
            graduating                               security we ask you to formally request these in
                                                     writing from your Campus Manager and present
Programme components: are also known as              your student ID card for verification.
subjects, papers, modules, units and standards.
All the components together make up your             You can request a copy of their National Record
programme and lead to a recognised                   of Learning from NZQA or go to the secure
qualification.                                       online login to access this record.

Learning outcomes: each component has                Credit recognition and transfer
specific learning outcomes that describe in detail
what you need to know, or be able to do and          At the time of enrolment you will have been
which you will be assessed against. In order to      informed whether you will require reassessment
be credited for a component you must achieve all     in any components.
of the component’s learning outcomes.
                                                     You may already have gained credit for
Credits: each component is assigned a credit         components at school or with another training
value. One credit is equivalent to 10 hours of       provider. If these components are also in your
learning. This time includes direct contact hours    NZIS programme then you might not have to be
during class delivery as well as self-directed       re-assessed on the same component.
learning, study outside of class times and time
spent working on assessments.                        NZQA assessment standard components: We
                                                     will print out your NZQA Record of Learning to
For more information on the New Zealand              confirm what you have completed. Where the
Qualifications Framework (NZQF) go check out         components are identical, we will transfer credit
the NZQA website page ‘understanding New             across to your programme of study.
Zealand qualifications’
new-zealand/understand-nz-quals                      NZIS components: we will transfer any previously
                                                     achieved NZIS components on your NZIS record
Access to enrolment and academic                     of learning across to your programme of study
information                                          where these are identical.

You will be earning credits progressively during     Other components: see Recognition of prior
your programme and your record of learning is        learning.
updated throughout the programme. NZQA
assessment standards are advised to NZQA
each month.

Recognition of prior learning                        You will have an NZIS academic record for each
                                                     area of your programme. When you have
If you believe that you are already competent in     successfully met the requirements in a component
what is required for a particular component (say     you will gain credit for that component on your
in previous study or work) then you may wish to      academic record.
make a Recognition of Prior Learning Application
(RPL). We will look at your evidence and see if it   Assessment appeals
sufficiently matches components in the
programme to be recognised for credit. Your          If you are dissatisfied with the result of an
student recruitment advisor has details of what’s    assessment or you feel there has been an error
involved in this process and the types of            in marking, always check with your tutor in case
evidence you will need to provide.                   there has been any misunderstanding. If after
                                                     speaking with your tutor you are still not satisfied
Assessment procedure                                 with the result you may make a formal appeal for
                                                     the result to be reviewed. Our appeals process is
Whilst training with us, you will be assessed        outlined in the flowchart on page 28.
against set criteria for component learning
outcomes. Each assessment will state whether it      Exceptional circumstances impacting
is assessed according to competency, grading or      assessment performance
weighting criteria as well as specifying the
learning outcomes being assessed and the             We understand that exceptional circumstances
evidence required.                                   such as mental or physical illness and injury,
                                                     bereavement, family crisis, and emergency
If you are not sure about any aspect of a            situations can occur and that these
particular assessment, please ask your tutor to      circumstances are often beyond your control.
explain. Your tutor will inform you of the
conditions of assessment and the expectations        If you find your performance in an assessment is
for evidence.                                        compromised due to exceptional circumstances
                                                     beyond your control, you can submit an
                                                     application to the Campus Manager to have your
                                                     result reconsidered due to impaired performance.

Academic appeals process

Assessment deadlines and extensions                  If your evidence does not meet the minimum
                                                     requirements on a first submission, your tutor will
You will receive a plan from your tutor showing      discuss this with you and consider how much
the due dates for your assessments. Your tutor       evidence needs to be corrected and the effort
will also remind you of the deadline at the time     needed to achieve this.
the assessment is handed out.
                                                     If you did not reach the minimum pass
You must submit assessment tasks to your tutor       requirement in your first submission but you
according to the scheduled date and there are        achieve the minimum requirement or higher after
consequences for not handing in assessments          another assessment opportunity, you will only be
by the deadline.                                     able to receive a minimum pass result.

    •       Achievement based assessments            Resubmission: If you have made a few small
            are recorded as a submission             errors, forgotten to include something, or
            opportunity that has not been            referenced your sources incorrectly, your tutor
            achieved                                 will ask you to correct and resubmit specific parts
    •       Graded or weighted assessments           of your assessment – this is called re-
            will be eligible for a minimum pass      submission. In most cases corrections should be
            mark only                                completed within 24 hours of receiving your
    •       Some programmes may incur a              tutor’s feedback. Where making the correction is
            deduction in overall marks – if it is    expected to take more time, your tutor will give
            applicable to your programme, this       you a revised deadline.
            will be highlighted in your specific
            Programme Handbook                       Re-assessment: If you have been unsuccessful
                                                     in meeting the minimum requirements for an
If you have a legitimate need for an extension, an   assessment and your tutor feels you will need
extension may be granted by your tutor under the     significant support and time to be able meet
following conditions:                                requirements, you will need to submit the entire
                                                     assessment to a new deadline as given by your
    •       Prior to scheduled assessment date       tutor. If your assessment is task based you may
            – an extension is applied for in         be able to modify your original work to meet the
            writing at least two days before the     required standard. If your assessment was a test
            assessment deadline                      or examination, you will be re-assessed with an
    •       After scheduled assessment date –        alternative set of questions (where one is
            absence approval form has been           available).
            approved by your tutor and Campus
            Management for the due date              Re-enrolment and completion arrangements

Assessment submission opportunities                  NZIS is committed to student achievement. If for
                                                     some reason you are not able to achieve all your
Students who do not meet the minimum                 programme components by the programme end
requirements for an assessment, may be               date, you should meet with Campus
provided further opportunity for assessment.         Management as soon as possible to discuss the
Refer to the regulations relating to your            options available.
programme for the number of opportunities
permitted. The total number of opportunities         Wherever possible, NZIS will continue to support
includes your first submission as well as any        students to achieve outstanding components and
additional attempt to make corrections.              gain their qualification.

If you receive a result equivalent to the minimum
pass requirement or above on a first submission
you cannot request to be assessed again in
order to gain a higher mark.

Academic misconduct and authenticity of            All the work you submit as assessment evidence
assessment evidence                                must be authentic to you; this means it must be
                                                   free from plagiarism and completed by you in
Academic misconduct refers to any action taken     your own words with no aid from any other
by a student that results in assessment evidence   people or by using prohibited resources.
that is not authentic or the student’s own work    Assessment evidence must always acknowledge
and/or accurately references the author.           the author of any external sources used through
Academic misconduct also refers to actions         correct referencing formats. See your
taken by a student to purposely disadvantage       programme handbook for referencing criteria.
another student’s assessment result. Academic
misconduct is also known as academic/              There are very serious consequences where
assessment fraud/dishonesty, cheating or           academic misconduct has been investigated and
plagiarism.                                        proven to have occurred. See the Protocols
                                                   section on page 35 for details on what
                                                   constitutes academic misconduct and the

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