THE LOFTS WELCOME GUIDE - University of North Carolina ...
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THE LOFTS
WELCOME GUIDE
Welcome to The Lofts! We hope that you enjoy your time residing in the apartments.
Please read through this guide carefully to become better acquainted with all of your
apartment’s features and amenities. If you encounter any issues or have any questions,
please utilize the following contact information:
During regular business hours, contact Residence Life Programs: reslife@uncsa.edu or
call (336) 770.3280. You may also visit The Lofts Office (Room #103) or Housing Office
(Hanes Commons Room # 334)
If you need an immediate response or if it is after hours, contact the RA Rove Phone
(on-call 24/7): (336) 462.7789 Security will also staff The Lofts office from 10PM-6AM.
In cases of emergency, contact Campus Police: (336) 770.3321
SECURITY
UNCSA Police will extend their jurisdiction to include the new residence location. They will patrol the area
as part of their regular responsibilities. Additionally, the property is equipped with security cameras and
bright LED parking lot lighting.
On-site security will maintain a presence on the property and conduct rounds from 10PM-6AM every night.
You may visit them in the Lofts Office, Room 103, should you require their services.
PARKING
There will not be a specific permit to park at the Lofts this 2019-2020 academic year. Campus Police are not
managing permitting nor enforcing parking at the Gateway Loft Apartments site. If students wants to park
ON CAMPUS while living at the Lofts, students can swap their Resident Decal for a Commuter Decal by
bringing the removed the old one from their vehicle. Students who did not purchase a decal, will need to
purchase a Commuter Decal. Next year students can plan for a "Gateway Commuter Permit" if desired.
There are plenty of spaces at the Lofts for the residents we have.
TRASH
Trash should be taken out regularly to the GREEN dumpster. The dumpster is located in a brick enclosure on
the side of the Loft Apartments facing Main Street. Keep your community clean!
Make sure to
use the GREEN
dumpster!
TRANSPORTATION
The Gateway Lofts/UNCSA shuttle will pick up/drop off students in The Lofts parking lot and on the corner
of Hollywood Boulevard/Gianinni Drive of campus (near the BB&T Lobby in the ACE Theatre Film Complex).
*Please note, the shuttle driver will not allow passengers to board/depart the shuttle at other locations.
Passengers MUST present their current UNCSA One Card in order to board the shuttle. If a student does not
have their One Card with them, they should contact UNCSA Campus Police and request a courtesy escort
(free).
The shuttle schedule for the Spring 2020 semester is:
• Monday thru Friday 7 AM to 2 AM (beginning at 7 AM at The Lofts; the last run from campus to The Lofts
will be at 2 AM). Shuttles run non-stop every 10 minutes.
• Saturday thru Sunday 10 AM to 1 AM (beginning at 10 AM at The Lofts; the last run from campus to The
Lofts will be at 1 AM). Shuttles run non-stop every 10 minutes.
*Please note, the UNCSA shuttle bus is a minibus will be indicated with the UNCSA logo. The driver should be
wearing their UNCSA One Card.
STUDENT CONDUCT REMINDER
ALL UNCSA STUDENT CONDUCT,
HOUSING, RESIDENTIAL AND
COMMUNITY POLICIES WILL
CONTINUE TO BE ENFORCED AND
SHOULD BE FOLLOWED BY ALL
STUDENTS AND GUESTS AS OUTLINED
IN THE UNCSA COLLEGE STUDENT
HANDBOOK!
EMERGENCY PROCEDURES
All Emergency Response Guidelines continue to apply to residents living in The Lofts. For more information,
visit: https://www.uncsa.edu/mysa/police/emergency-response-guidelines/
Safe Shelter location: In the event of a fire, hurricane, or tornado, residents in The Lofts should relocate to
the inner hallways, closets or bathrooms of an apartment on the first floor. During a fire, residents should
gather at the green space behind The Loft Apartments.
MAINTENANCE
To submit a Maintenance Request, you will continue to
go through the Student Housing Portal:
1. Login to Portal by going to:
https://uncsa.starrezhousing.com/StarRezPortalX
2. Go to the Maintenance tab. 2
3. To review current maintenance requests, select My
Jobs or Shared Jobs (for Bailey Street and Center
Stage Apartments if there are requests for common
spaces; all other requests default to “My Jobs” for
your room).
4. To submit a request, click “New Request”.
5. Select the appropriate room category (for Bailey
Street and Center Stage Apartments if there are
requests for common spaces).
6. Click on your room to select it.
7. Select the appropriate maintenance category and
item from the drop-down menu. Add a description
3
of your maintenance request.
8. Click save request to finish.
9. You may view and/or modify the status of your
maintenance request by navigating to back to the
“Maintenance” tab. 4
5
6
1
*NOTE* For emergency requests please
contact the RA on Rove by dialing
7
(336) 462.7789. For other maintenance-
related issues or concerns, please see a staff
member or call the Housing Office:
(336) 770.3280.
8
INTERNET ACCESS
The Lofts are currently in the process of being connected to the grid. Until this process is complete, each
apartment will be issued a MiFi Internet Hotspot device. One (1) resident from each apartment may come
to The Lofts Office (Room 103) to sign-out a device. These hotspots MUST be returned to Residence Life
Programs once the project is complete and the apartments are connected.
Logging In
Each hotspot has one button located at the top. You may use this button to power the device on/off, as well
as to cycle through the three (3) main menu screens. One of the screens will have your login user name and
password information that you may use to connect to the hotspot.
Note: It is highly recommended that the hotspot be plugged in and placed in the center of the apartment to
ensure the best connectivity.
On/Off/Menu cycle switch
Menus, battery level and
broadband indicators
Charging, USB and Ethernet ports
TV ACCESS
Similarly to internet, until the apartments are connected to the grid, each apartment will be issued a gift
certificate for SlingTV that students may use to create an account to watch live TV. One (1) resident from
each apartment may come to The Lofts Office (Room 103) to obtain and sign for a certificate.
To create an account, please visit: www.sling.com
All permanent connectivity to TV and Internet is scheduled to be completed by early-mid February. We
apologize for the inconvenience and appreciate your patience during this transition.
APPLIANCES TIPS Your Loft Apartment comes fully outfitted with all brand-new appliances. Please read through the following to ensure that proper care and maintenance is exercised while using any of the appliances. Instruction booklets are located inside each appliance. Be sure to remove this booklet prior to use! *NOTE* Certain rooms have switches (similar to a light switch) that turn on power to the appliances (mostly dishwashers and oven fan/light). If your appliance does not turn on, make sure that you have flipped the on/off switch next to the appliance! Dishwasher *USE ONLY SPECIFIC DISHWASHER DETERGENT OR DISHWASHER DETERGENT PODS/TABLETS!* Using regular dish soap or too much detergent will cause flooding in your apartment. Follow these tips and tricks Image used with permission from www.HomeApplianceGeek.com Washer and Dryer Tips (adapted from Caldwell Gregory, UNCSA’s laundry provider) Use only High Efficiency (HE) detergent and make sure you do not use too much soap! Be sure to EMPTY POCKETS of all items. PRETREAT any STAINS! If a stain does not come out in the wash, don't dry it! Drying can set stains so instead try pre-treating and washing again. READ and follow CLOTHING LABELS! Each item of clothing has instructions listed that will tell you how to wash/dry properly. SORT into at least lights and darks unless you want all of your clothes to be the same color! Make sure you clean out the DRYER LINT FILTER every time. 1 wash load = 1 dry load! Do not try and dry more than 1 wash load as it will not dry! Please report any service issues so we can fix them promptly! Microwave Do NOT put any metal objects in a microwave! To clean stubborn stains inside your microwave, microwave a bowl of hot water for 5 minutes. Let the water sit for an additional 2-3 minutes. Remove the bowl (careful – it will be hot!) and wipe off any stains with a damp paper towel. Refrigerator Throw out any old food immediately and clean your refrigerator and freezer each semester to keep it fresh and clean!
MAIL
There are no changes in how mail is delivered to the UNCSA campus. You may continue to pick up your mail
from the Mail Center located on the first floor of the Hanes Student Commons.
PRINTING
Printers will continue to be available to students at the UNCSA Library. You may e-mail yourself the file to
print at one of the library’s computers, or you may download your file onto a USB drive that you may then
insert into one of the library’s printers.
SUMMER STAY OPTION
A summer residency option will be available for UNCSA students who will be residing in The Lofts for the
2020-2021 academic school year. This plan will eliminate the inconvenience of moving out in the spring and
then moving back in the fall. Considering the time, effort, expense of transportation, and storage of
personal belongings, this option may be beneficial to you.
This option is available only to UNCSA students who have renewed their 2020-2021 College Housing and
Dining Contract to reside at their current Loft Apartment. The Loft Apartment Summer Housing Contract is
simply an extension of the existing housing agreement amended to specify the dates and the reduced
housing rate. All of the other provisions, as stated in the UNCSA college handbook, will remain the same.
The dates for summer residency at The Lofts are from May 9, 2020 through August 20, 2020. The total cost
will be announced in March and must be paid by July 1, 2020. The terms of payment may be negotiable.
Contract applications will be available via the UNCSA Housing Portal beginning Monday, April 1 and will be
due no later than April 17, 2020. Late applications may not be approved.
LOCK-OUTS & NOISE COMPLAINTS
If you are locked out of your apartment or bedroom, or have a noise complaint to report, please call the RA
Rove Phone (available 24/7): (336) 462.7789
Reminder: Students should first bring noise problems to the attention of the offender. If the problem
persists, the students should then contact a member of the College Life staff or RA Rove Phone.
Any noise reaching beyond the limits of one’s individual room may disturb others and consequently may be
addressed through the Student Conduct process. Quiet Hours are as follows: Weekdays (Sunday-Thursday):
10 p.m.-10 a.m.; weekends (Friday and Saturday): midnight-10 a.m. Art practice (i.e., playing music,
vocalizing, dancing, juggling etc.) is prohibited before noon and after 8 p.m. in any residential area,
including all public areas, lounges and surrounding areas of the apartments.UNCSADON’T
ALERTBE THE LAST TO KNOW
Get Emergency Alerts!
Sign up to manage your contact information to receive
emergency alerts from
UNCSA Police and Public Safety
Receive emergency alerts via:
Emails
Phone
Text messages
UNCSA’s Facebook & Twitter pages
Website
Register now at:
https://uncsa.bbcportal.com
For More Information Visit:
www.uncsa.edu/alert
For Questions Contact:
Clarisse Davis, Emergency Management Coordinator, at
davisc@uncsa.edu or 336-770-3321HEALTH & FIRE SAFETY INSPECTIONS
All campus residences will be inspected to ensure compliance with health and safety standards. Residents
will be given 48 hour’s notice regarding the approximate date and time the Health and Safety Inspections will
occur. Students are required to allow University officials to enter their residences for thee inspections and
follow-up visits. Staff conducting the inspections will lock all doors when leaving the room, suite or
apartment. Be sure to carry your keys/cards to avoid being locked out.
Examples of Health and Safety Violations:
• General lack of cleanliness (excessive trash, dirty kitchen or bathroom areas, etc.)
• Placement of common area furnishings in a student’s room, suite or apartment
• Possessing prohibited appliances and/or grills
• Extension cord with more than one device plugged into it and without a power strip
• Storing of trash on balconies of apartment areas
• Policy violation found during inspection (pets, alcohol, etc.)
2019-2020 Health and Safety Inspection Schedule
September 2 – September 8
October 21 – 27 December 9 – 15th
March 3 – March 7
April 13 – April 19RENTER’S INSURANCE College students have more valuable personal property than ever before. Make sure it's protected! We strongly encourage all students to consider purchasing a College Student Renters Insurance plan through National Student Services, INC (NSSI), the nationwide leader in personal property insurance designed specifically for college students living on campus. For more information or to enroll, please visit https://www.nssi.com/get-started
DIGITAL MILLENNIUM COPYRIGHT ACT
(DMCA) POLICY
PEER-TO-PEER (P2P) FILE SHARING
Currently technology easily allows personal computers to duplicate and distribute copyrighted materials
which include video images, audio recordings and other digital materials. Unfortunately, this makes it very
easy for students to violate University policy and United States copyright law. For this reason, you should
be aware that use of popular and freely distributed file sharing programs found online today, in most cases,
places students in violation of UNCSA policy and U.S. law.
File sharing programs should be deleted from your computer before arriving to UNCSA. Please read and
familiarized yourself with the Digital Millennium Copyright Act (DMCA) and UNCSA policy #507
(http://policy.uncsa.edu/2011/06/08/takedown-notice-policy-507). For questions concerning file sharing,
students may contact the UNCSA Information Technology Department at (336) 770-3300.
IF A STUDENT IS FOUND IN VIOLATION…
1st Violation:
If a student is found in violation of the DMCA Policy a Residence Life Programs Assignments staff member
will e-mail and send the student a notice of violation. The student will then have ten (10) days to respond
and schedule a meeting. During the meeting the student must sign a “statement of understanding” and
agree to delete all copyrighted information from their computer. If a student does not respond within ten
(10) days, the student’s internet port will be disabled until they meet with the Residence Life Programs &
Housing staff member.
2nd Violation:
If a student is found in violation for a second time a letter will be sent to the Associate Director of Judicial
Affairs, and the student’s internet port will be then disabled pending the outcome of a judicial citation.You can also read
