WHATSAPP AUTOMATION B2B SAAS - CONTACT-CENTER & CHAT-BOT BUILDER DMITRY KOZLOV, CHIEF MARKETING OFFICER
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HighTouch
WhatsApp
automation
B2B SaaS
CONTACT-CENTER
& CHAT-BOT BUILDER
Dmitry Kozlov, Chief Marketing Of ce
Dmitry@hightouch.ai
www.hightouch.ai
fi
r
HighTouch
Highlights
SaaS service to automate in-messengers communication
Rapidly growing market segment
We’ve already launched a product and have paid customers
Exclusive partnership with TOP WhatsApp API providers
УПРОЩАЕМ КОММУНИКАЦИЮ С КЛИЕНТАМИ
HighTouch
The right time
Chat-bot market But it contains a segment
is growing fast growing ? times faster.
Segment of no-code
WhatsApp chat-bot
4,4 BLN IN 2021
builders.
30% CAGR
* Global Chatbot Market businessinsider.com
EMPOWER CLIENT COMMUNICATIONS www.hightouch.ai
HighTouch
Why WhatsApp?
FACEBOOK BOT API – 2016
Official WhatsApp API released in 2019 WHATSAPP BOT API – LATE 2019
But API price became affordable 250 EUR / MONTH
only in 2021. 40 EUR / MONTH
Leading messenger-marketing
platforms has not focused on
WhatsApp (prior to Facebook)
EMPOWER CLIENT COMMUNICATIONS www.hightouch.ai
HighTouch
Market
$35 bln
15% CAGR
$1.3
Contact-center
software market
bln
2024 г.
Companies will spend
for WhatsApp automation
$9 bln
2021 г. *
30% CAGR
SAM
Chatbot market
worldwide
*
4 500 000 active WhatsApp Business accounts
2024 г.
(potential advertisers).
Estimation based on active Facebook
advertisers. (0.2% Facebook active users).
EMPOWER CLIENT COMMUNICATIONS www.hightouch.ai
HighTouch
Product
HighTouch – WhatsApp automation
platform for marketing, sales and support
EMPOWER CLIENT COMMUNICATIONS www.hightouch.aiHighTouch
Features
PROVIDE OFFICIAL WHATSAPP BUSINESS API
VISUAL CHAT-BOT BUILDER WITH
PERSONALISED CONTENT & NLP
BROADCASTS
CONNECTORS TO OTHER MESSENGERS
PAYMENT SYSTEM INTEGRATIONS
CRM & HELPDESK INTEGRATION
OMNICHANNEL CONTACT-CENTER INTEGRATIONS WITH
INBOX BUSINESS COMMON
AND CHAT-BOT BUILDER
TOOLS
РЕШЕНИЯ ПО АВТОМАТИЗАЦИИ МЕССЕНДЖЕРОВ www.hightouch.aiHighTouch
Business model
SaaS Subscription cost
from €50 to €170 per month.
(depends on active dialogs per month).
Up-Sell: from €10 to €50 for Template messages, additional
services and extended support.
Enterprise Can be installed on client’s servers.
from €6 000 to €65 000 per year.
УПРОЩАЕМ КОММУНИКАЦИЮ С КЛИЕНТАМИ www.hightouch.aiHighTouch
Competitors
Chat-bot builders Broadcasting Website Enterprise
software chats and contact-centres
widgets
Chatfuel FlowXO
Marketing automation and sales
Manychat Engati
funnels in messengers HighTouch
Bothelp Landbot +/- no no
Mobilemonkey Mailchimp
Smartsender
Sendpulse
Full-featured WhatsApp support Intercom
Twilio Infobip
(providing Business API, broadcasts, Messagebird
HighTouch
no no Drift Jivo
Crafttalk
HSM, WhatsApp WEB API) Сarrotquest
Chat2desk
EMPOWER CLIENT COMMUNICATIONS www.hightouch.aiHighTouch
Traction
PLAN
Official
MVP. WhatsApp Two
Founder co-founders Partners Mass
Project Idea API provider sales marketing Round A
sales status joined
2019 Q3 2020 Q1 2020 Q2 2020 Q3 2021 Q1 2021 Q1 2021 Q3
SINGLE CHAT BOT SOLUTION FOR RECEIVE OFFICIAL CO-FOUNDER WITH PARTNERED WITH LAUNCH IN-HOUSE 2 000 PAID USERS
FOUNDER-DEVELOPER CONFERENCES AND WHATSAPP BUSINESS API STRONG MARKETING TOP-MARKET COMPANIES CONTENT-MARKETING,
BUSINESS FORUMS PROVIDER STATUS SKILLS JOINED SEO AND PAID CHANNELS
YEAR CONTRACT WITH
BIGGEST RUSSIAN RETAIL REFERRAL AND VIRAL
“МАГНИТ” MECHANICS
PILOT PROJECT WITH USERS COMMUNITY
“RSHB BANK"
УПРОЩАЕМ КОММУНИКАЦИЮ С КЛИЕНТАМИHighTouch
Unfair Advantages We can directly sell WHATSAPP BUSINESS API
Long-term contract with European Facebook 1’st line Partner to
provide WhatsApp Business API with 2,5 times lower cost.
TOP LATIN AMERICA & RUSSIAN WHATSAPP
PROVIDER SELL OUR SOLUTION TO ITS CLIENTS
We are signing contract to sell HighTouch in 21 country trough top-market
WhatsApp API provider client base.
LEADING LOCAL E-COMMERCE CRM IS SELLING OUR
PRODUCT
Leading E-commerce CRM is selling HighTouch for enterprise clients. They
help us to sign contract with L’occitane.
УПРОЩАЕМ КОММУНИКАЦИЮ С КЛИЕНТАМИ www.hightouch.aiHighTouch Founders Kirill Gugaev Dmitry Kozlov Elena Shteiman Development Marketing Client Service & Operations Higload development and DataScience experience. Created 18 year entrepreneurship experience. Founded TOP-5 15 year of experience in anti-crisis project management. GR. recommendation system for OLX company and AI-based Russian digital agency (according to AKAR). Providing Digital- Built and manage 100+ people teams. Worked with million+ anti-span and fraud detection systems for Yandex LLC marketing services for biggest Russian and foreign dollar budgets. (Russian Google). companies. EMPOWER CLIENT COMMUNICATIONS www.hightouch.ai
HighTouch
Looking for investor for seed-round
to launch product in Latin America
and countries, where WhatsApp is #1
УПРОЩАЕМ КОММУНИКАЦИЮ С КЛИЕНТАМИ www.hightouch.aiHighTouch
Kirill Gugae
B2B SaaS CEO
WhatsApp @KIRILLGUGAEV TELEGRAM
automation
+7 (916) 306-66-46
platform
PHONE
Seed-round kirill@hightouch.ai EMAIL
www.hightouch.ai WEBSITE
www.hightouch.ai
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