2019/2020 ANNUAL REVIEW - PF Counselling
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ANNUAL REVIEW 2019/2020
Lockdown Gallery
Contents
Introduction 1
Chair 2
Director 3
Providing counselling and
psychotherapy for people
Our People 4 facing the d
ifficulties of
everyday life
Counselling at the PF 5
Finance 6
Funders 7
Client Feedback 8 www.pfcounselling.org.uk
About the PF
The PF Counselling Service is a voluntary counselling agency which offers both short and long term therapy to
adults, irrespective of where they live or their ability to pay. It was established in 1986 and is now the largest
independent charity of its type providing voluntary counselling services in Edinburgh. We help people from all
walks of life to overcome difficulties, to experience personal growth, and to make the changes necessary to
lead a more fulfilling life.
The PF provides a safe, supportive and non-judgemental therapeutic environment in which people can work
with a counsellor/psychotherapist to address issues or concerns, past or present, which may be causing them
difficulties. These may include issues with relationships, family, health, employment, self-esteem, or other
major life challenges such as depression, anxiety, abuse, loss, or grief.
Every client matters to us, and we aim to offer everyone the support they need to tackle their own specific
struggles or difficulties, if we possibly can. Our counsellors are committed and passionate professionals
trained in a variety of counselling traditions, who volunteer their time every week to help our clients.
It is also part of the work of the PF to support the development of counsellors and the counselling profession.
Every year we offer placements to students studying for a professional counselling qualification, so that they
can gain experience and develop their skills in a safe, supportive and carefully supervised environment.
PF Counselling Service is the everyday name of the Pastoral Foundation Ltd., The PF is a Scottish charity registered with
the Scottish charity regulator OSCR - Scottish Charity No. SC008875. It is a company limited by guarantee (SC122762)
and a COSCA Recognised Organisation.
1
Chair
In this Annual Review of the PF Counselling Service we present a brief introduction to our services, our
finances and, crucially, our people.
Because of the fantastic commitment of our volunteers, PF Counselling Service has been able to provide
even more counselling sessions than ever before. Our 134 volunteer counsellors have been able to provide
more than 14,700 sessions to support 794 clients during the last year. That all these people are willing to
donate their time, professional skills and their enthusiasm to support so many individuals during their time of
distress, is truly astounding.
There is even more voluntary help, as our counsellors and clients are supported by 39 other volunteers - such
as receptionists, book-keeper and trustees - all giving up their time to support our clients. None of this would
work without the efforts of our small dedicated team of paid staff, and without our Clinical Supervisors.
On 2 June 2019, in the Queen’s Birthday Honours, this dedication was recognised, with the Queen’s Award
for Voluntary Service - the highest award given to local volunteer groups across the UK for outstanding work
in their communities. This prestigious award is a tribute to all the volunteers, staff and supporters who pull
together to make PF counselling such a valued resource for so many people who need help.
Of course, to make all this work we rely on donations, so we are very grateful for the many donations from
clients, sponsors and from NHS Lothian.
In March the Covid19 restrictions meant we had to assist and guide people through the changes needed to
keep counselling services going. I am very impressed at how readily everyone, including our clients, adapted
to working online.
On behalf of all the Trustees I would like to thank everyone for their continued support.
Dick Manson
Chair
The PF Board of Trustees
(left-to-right)
Dick Manson, Matthew Haggis,
Alison Hampton
Jan Buncle, Naomi Walker, Dan
Kelpie
Judith Fewell, Chris Brown
The PF Operations Team
(left-to-right)
Alison Hampton, Aileen Murray, Klaudia Franusiak
Emma Norman, Carol Larkins, (Matthew Haggis)
2
Lockdown Experiences
r
PF Directo
en the most known, Client
This has be ve
a ry year I ha
extraordin I h a ve been It was weird
in those first
0 years weeks
in all the 2 A iving as
rr of lockdown.
No-one knew
ith the PF. what
involved w b ecoming mpares
was going on
, and my anxi
tr a in e e co unsellor, – nothing co e online went through ety
a p re m is e s the roof! I w
oving rking-from
-hom asn’t
Director, m g into a wo
sure what se
eing my coun
n sf o rm in ‘remotely’ mea sellor
to tra
hin a week! nt, really, and
service wit be anything
like it had be
didn’t think it
e PF up en, going to se would
g o o d year for th nd
week at the PF
, where it alw e her each
It had been
a re a lly oing well, a and safe. My ays felt so pe
it h so m a ny things g e co u ld to little oasis of aceful
to March, w in ed to do all
that w
e d o ur
calm each wee
k!
d e te rm re a lis
we were g o u r se rv ice. We re th en
I had to get m
y head round
fferin lling mo
continue o n e e d th eir counse w a n t
wanted me to
use, and I ha
the video ap
p they
u ld ou ld
clients wo nsellors w make sure I’d d to find a w
ay to
ew our cou le. So the be left alone
ever. We kn them, if at all possib set
Tricky in my
house!
for an hour ea
ch week.
to keep see
ing e stops to
a ff p u lle d out all th n e w o rking
st r everyo
wonderful ce ss e s fo I was amazed
how easily w
s and pro e settled into
up system sessions, and
how often it video
from h o m e. being togeth really felt alm
e er in the room ost like
a role for th when the pict . There was
a t w e co uldn’t find rm a lly so ure froze and a time
th o
I was sorry , who are n the rest of th in the end w
e spent
ceptionists forward e session on
volunteer re a y, a nd we look ur
that was pret
ty OK. It mig
the phone, an
d even
vital to the
da y- to -d portantly o face-to-face ag ht be odd se
b ack. But im p port ain after all th eing he
to welcom
in g th e m
work onlin
e to su looking forw is time, but I’m r
a ll a b le p h e aval, ard to it, and
rs were ll the u just so gratef
superviso . A n d th roughout a e B o a rd have had my
regular sessio ul to
llin g ing of th
the counse su p p o rt and back
lockdown. ns throughout
the
e d
the continu
ady.
kept us ste
Supervisor Counsellor
t the
Given that I see supervision as When we heard abou
on e of my firs t thoughts
being all about the safe and lockdown,
clients at the
ethical practice of counselling, was “What about my
t sta rted seeing
you can imagine that this has PF?” I had only jus
m, an d an oth er was
one of the t
been a challenging time! Just how ularly difficult time. Bu
safe and ethical was it going to going through a partic tou ch wit h
had been in
be for everyone before I knew it, the PF ng
to suddenly be working online?
Can I support clie nts to let us know about worki
those who want to, and those who me and my pra cti cal an d
abou t the
are deeply online. I had to think or on
concerned about the implications
of doing or not ica l asp ect s of me eting via a video link
doing so? eth lls req uir ed . We
ll as the ski
the telephone, as we tra ini ng for rem ote
onlin e
As each counsellor considered were told about some
lly helpful.
their clients and of themselves,
the needs of working, which was rea
I tried to offer It felt
a steadying hand. I had to learn first, meeting online.
a lot myself, of It was very strange at g them
course, and I am deeply grateful nts’ homes, and havin
their leadership.
to the PF for odd ‘being’ in my clie ‘ne utr al’ PF
ays met in the
in mine, as we had alw to it aft er a co up le
got used
room before. But we ho w
To be honest I can’t wait to get we were surprised
back to real world of sessions, and I think
sessions again, but we all manage is a clo seness about a face on
d to keep going, ‘real’ it felt. There helps
to adapt and even to thrive. The the ear, that actually
counsellors and clients who sho
re were so many a screen, or a voice in tim es.
ion so me
and commitment in their work,
wed resilience the sense of connect
that in the end I
feel it has been a wonderfully enc
ouraging time
for the profession.
3
Our People
Counsellors
Adria Stubbs Fiona Armstrong Leanne Gassert Rebecca Connelly
Adrian Tupper Fiona Brien Leif Lawson Rebecca Shannon
Agne Bieliunaite Freda Douglas Lenore Simson Renata Adwent-Johnston
Ali Hogan Gemma Matthews Lilian Kelly Sally Champion
Ali Moir Gill Mathews Liz Bondi Sam Karpa
Alison Munro Gill Reid Lizzie Booden Sarah Finegan
Alison Thow Gordon Laird Liz Kaya Sarah Fraser
Amy Telford Heather Bamford Lorena Georgiadou Sarah Goldsworthy
Anna Skinner Helen Mitchell Lori Krause Sarah MacRae
Anne Henderson Helena Trebar Lorraine Woolford Sarena Wolfaard
Anne-Marie Bourquin Hilary Moors Louise Sharp Sharon Kelly
April Parkins Hilary Spenceley Lynne Rollo Sharon Mc Aree Thomas
Aran Graham Ingrid Woodhead Maija Sarkkama Shirley Thompson
Audrey McFarlane Jan Barfoot Marie-Thérèse Talensby Sofia Nunes
Barry Ross Jane Green Mark Hamlin Sujarda Herring
Cathy Ayles Jane Laidlaw Mary Hennessy Susan Beattie
Catie Egan Jeanette Campbell Mary Leckie Susan Lanham
Cecilia Tymkewycz-Fife Jenna Fraser Mary Leonard Susan Smith
Charlie Cornelius Jenny Gray Mary Lye Suzanne Cross
Chris Brown Jenny Murray Matthew Haggis Suzanne O’Riordan
Chrys Hibbert Joanna Bleau Maureen Verrall Suzanne Price
Christina Robertson Joanna Kemp Merav Israel Tim Bush
Christine Galey John Dickson Meriel Strang Steel Ursula McKee
Craig Miller Jude Thomson Mia Zielinska Valerie Smith
Debbie Marshall Julia Hutter Michelle Briggs Veronica Sanudo
Deborah McGill Karen Serra Nicola Collins Vicki Cowan
Dee Gillespie Karen Stilman Nicola Mackaness Vicky Gillingham
Duncan MacLaren Kat Mackay Pam Black Wendy Nightingale
Elena Masoero Kate Lockhart Paulina Nowak
Elizabeth Colwell Kelly Hershaw Rachel Blake
Left during 19/20 year
Elspeth Quinn Lama Bouchema Rachel Hyland
Emma Norman Laura Mackintosh Rachel Maisey
Receptionists Board
Ali Hogan Katrina Cameron Dick Manson Chair
Anne Kershaw Laura Mackintosh Dan Kelpie Treasurer
Christine Galey Linda Crease Matthew Haggis Company Secretary
Cindy Stobie Mark Hanson Alison Hampton Executive Director
Ciorstaidh MacGlone Megan Done Chris Brown PF Counsellor
Dianne Beattie Mirian Haas Jan Buncle PR/Comms Professional
Erin Rennie Nellie Ostberg Judith Fewell Academic & Psychotherapist
Felicity Bach Nicola Mackaness Naomi Walker HR Manager
Gulfem Tanrikula Phoebe Talbot
Hannah Clayton Sandra Cunniffe
Helen Mitchell Sandy Blair Volunteer Book-keeper
Helena Trebar Sharon Goodson Sheila Gould
Julija Silina Suzanne Price
Katarina Duernberger Trena Macaulay
Kate Donaghy Vanissia Lingg Supervisors
Adrian Martinez Kate McGarry
Angie Fee Kirsteen Greenholm
Staff Carolyn Dougill Liz Bondi
Alison Hampton Director Chris Walker Liz Perry
Aileen Murray Business Manager Christina McDonald Lorna Patterson
Klaudia Franusiak Administrator Elizabeth Colwell Marc Richelieu
Carol Larkins Part-time Administrator Jean Budge Sandra Knight
Emma Norman Part-time Administrator John MacFadyen Sheila Turner
(Matthew Haggis) (Associate Director) Judith Fewell Vicky McCombe
4
Counselling at the PF
Why do people come to the PF The Year in Numbers
for counselling?
Counselling sessions offered by our
volunteer counsellors 14,432
19.5%
Anxiety/Stres
n
s
14.5%
Total number of sessions attended
by clients 11,868
Depressio 14.1%
Relationships
Self Esteem
9.9% Hours of paid clinical supervision
provided for counsellors 1,290
Loss 9.2%
Bereavement/ 8.8%
Childhood issu
es
e 8.5%
Number of clients supported to
address their issues 794
Trauma/Abus 3.0%
ic
Work/Academ
Living/Wel fa re 2.9% Thousands of pounds estimated for
the value of our volunteering 415
Thousands of pounds in total
donated this year by clients 144
How do clients find out about Number of counsellors currently
volunteering every week 105
the PF?
Clients recommended by GPs,
about 18% of all clients 100
Friend 23.3%
GP recommendation 18.2% Percentage of clients who waited 8
weeks or less for an initial session 75
University counselling 14.4%
11.1%
Internet search
Been before 8.0%
Hours of CPD training provided for
counsellors 59
Other agency 6.6%
Family 3.6% Typical cost (£) of a private
counselling session in Edinburgh 50
Other NHS Service 2.9%
1.6%
Training Percentage of clients living in
disadvantaged areas of Edinburgh 36
Receptionist volunteers providing a
warm welcome 30
What types of counselling does
the PF offer?
Total number of sessions attended
per client, on average 22
Thousands of pounds of tax
reclaimed via Gift Aid 22
Person Centred, Psychodynamic,
Pyschosynthesis, Transpersonal,
Process Work, Dialogue,
Experienced supervisors supporting
our high standards 18
Transactional Analysis (TA),
Gestalt, Pluralistic, Counselling
Average donation our clients can
afford to make per session (£) 15
Psychology, Core Process
(Karuna), Integrative,
Contemporary Psychotherapy
Hard-working staff keeping it all
running smoothly 5
Our minimum donation in order to
receive our full service (£) 0
5
Finance
It has been another good year of financially sound operations at the PF. This year did
not see the surplus which we have enjoyed previously, with a small drop in income
and some one-off expenses leading to an overall loss for the first time in many years.
The income from client donations remained remarkably strong, but donations from
other sources, such as community fundraising and generously supportive individuals, were lower than they
have been in the past.
PF continued to benefit from recognition by NHS Lothian for the contribution we make to mental health
services in the region. This was the third and final year of the Service Level Agreement, which continued at
£30,000 per annum, and which remains very significant to the continuation of our service.
On 31 March 2020 our total net assets stood at a substantial £610,415. However, it is important to remember
that £296,450 of this represents fixed assets, mainly the building in which we work, and £114,134 are
restricted reserve funds that are required by the donors to be used in specific ways, notably for the PF Young
Adults service. Over £410,000 is therefore in funds which are not readily available. Designated Funds have
been created over the years to cover the future needs of the charity, including a strategic Long Term Fund of
£120,000. These further limit our use of reserves to fund operations, leaving a balance of just £27,464 in the
General Fund which can be used to sustain our charitable activities in the year ahead.
Dan Kelpie, Treasurer
Income & Expenditure
for the year ended 31 March 2020
General Designated Restricted Total Funds Total Funds
Funds Funds Funds 2020 2019
Income £ £ £ £ £
Donations 21,003 - 16,494 37,497 41,141
Charitable Activities 201,505 - - 201,505 205,568
Investments 3,276 - - 3,276 3,014
225,784 - 16,494 242,278 249,723
Expenditure
Charitable Activities 208,252 2,098 39,399 249,749 231,557
Net Income (Expenditure) 17,532 (2,098) (22,905) (7,471) 18,166
Balance Sheet
as at 31 March 2020 2020 2019
£ £
Fixed Assets
Tangible Fixed Assets 296,450 288,667
Current Assets
Debtors 4,694 5,017
Bank & Cash 315,862 335,134
617,006 628,818
Creditors
Amount falling due within one year 6,591 10,932
Net Assets 610,415 617,886
Fund Balances
General 27,464 19,813
Designated 468,817 461,034
Restricted 114,134 137,039
610,415 617,886
6
Supporters
We would like to thank everyone who has offered help and support to the PF throughout 2019 and 2020. This
help comes in many forms - cash donations, service support, in-kind goods and pro-bono services.
Our warmest thanks go to all those who have supported the PF this year.
NHS Lothian
NHS Lothian has supported us with a Service Level Agreement which provides around
15% of our income. This recognises the contribution we make to mental health
services in the Lothians.
ORGANISATIONAL DONATIONS
Sukkat Shalom, The Black Medicine Coffee Company, and Edinburgh
Proofreading Services all raised funds on our behalf. The Bank of
Scotland Foundation made donations to match the time of two of their
employees who volunteer with us. We also received support from the
Government’s coronavirus-response Wellbeing Fund.
INDIVIDUALS
We thank all the PF clients for kindly making donations each week
when they receive counselling. These donations give us a strong
foundation of independent funding, ensuring a sustainable future.
We are also extremely grateful to all those who generously made
donations in the course of the year. Those who give to us on a regular
basis, or who donated £100 or more include: Anne Kershaw, Connor
Stuart, Frederique Verhulst, Gillian Roebuck, Gordon Ellis, J Arkieson,
Julien Bodart, Julie Brodie, Kathleen Gilhooly, Liz Bondi, Mohanjit Singh,
Nirved Wilson, Peter Haggis & Anne Greenwood, Susan Smith, Tom Mayo,
Yasmeen Akhtar.
ANONYMOUS
Every year we receive many donations of cash and in-kind support from people and organisations who wish
to remain anonymous. This includes donations of books to the PF library and an ongoing Book Sale for
counsellors, which contributes further funds to the service. This year £12,590 was donated anonymously. We
are, of course, deeply grateful for all this support.
Can You Help?
We depend on direct support from the people, organisations and communities of Edinburgh, in order to
provide a service to individuals regardless of their ability to pay.
There are many easy ways that you, your friends, or You can find more information, and make a donation,
your employer might help us. These include: on our website:
¾¾ Easyfundraising.org.uk - free donations every
time you shop online at all your usual places www.pfcounselling.org.uk
¾¾ Amazon Smile - more free donations when you (Go to the menu heading ‘Helping the PF’.)
buy books, music and household items
¾¾ You can make a one-off or regular donation
¾¾ You can leave us a legacy in your Will
7
Client Feedback
At the PF we seek feedback from all our clients after their counselling has finished. These are a selection of the comments we have received this year.
They are the actual words of the client, used with their permission.
I felt very comfort
my counsellor was able to talk about
My experience with lm, things openly
They provided a ca
without being judg
extremely positive.
ed. I benefited from
environment wh ich having a clear focu my counsellor
welcoming and safe s and summarising
r to discuss difficult after our talks. In the main ideas
made it much easie many occasions, it
to talk about past w as challenging
things. events and the cons
e equences
h greater perspectiv
of these in the pres
I have gained a muc ent. However, this
of myself and my understand my reac made me
and understanding tions on a daily basi
more confident now s. I felt at
problems, and I am
peace when being
y things I can do to
there, and sometim
that there are man felt understood an es enlightened. I
in the future. d listened to.
approach problems
These sessions have
helped me understa
what my priorities nd better
are without feelin
myself or the way g guilty about
Working with my co I do things. I have a
unsellor was extrem understanding of w better
helpful and improv ely hat I like, who I am
ed my well being an make me feel good , what things
mental health a lot, d , and my own self or
It was easy for me They’ve also helped identity.
open up to her and to me to pay more at
feel cared for, valid inner self under di te ntion to my
and like someone w ated fficult circumstan
as there to listen to can analyse the re ces so that I
me. levant information
getting to know m as feedback on
I feel like it’s easier yself. This observat
to face daily strugg feel more confiden ion allows me to
take care of mysel les, t making decisions
f, and I learned bett so much doubt abou w ithout having
ways for how to de er t my choices. I am
al with my emotions what I want from clearer about
know I am not “hea .I the people who I ca
led” but I feel a lot family, friends or a re for, such as
excited about life ag m ore partner. I also lear
ain and my self wor for being more pres ned techniques
way more importan th is ent on a daily basi
t to me now. s.
y counsellor
ve experience. M
It was a ve ry p o si ti d helped me
I was very fortunate to be paired with a d u n d erstanding an
was excelle n t an y mind. I had
councillor who was exactly what I needed gs an d clarify in m
think abo u t th in he put me at
co u n se lli n g before but
straight away. PF provided a space that never had
way.
was safe and secure and I felt able to ease straight
d why I feel
an d m ys elf and how an
share my experiences and get the help I I now under st
much better.
needed. the way I do
I have been given the support and
I feel for the first time in my life that
strength I need to continue the work somebody has taken an interest and
started in my sessions on my own. I can listened and then helped me decide what
honestly say that counselling at PF has to do next. I feel my counsellor didn’t just
been life-changing for me. listen but really cared about me as an
individual, I wish that I had found her
sooner.
8I became mor
e aware of mys
ng time feelings, my th elf, my
a s a pl ea su re . It took me a lolly needed oughts, my be
havour.
It w ntent that I re
a In this way I
am now able to
to get to the coto recognise that some better relation have a
to address and not fixable but my counsellor with my son.
ship with mys
elf and
things are just where I was able to clear ideas of
I feel stronger
, I have
created a spacer myself at a pace I could d what I want to
do, I
discover this fo owly!) I was really impresse am more open
to new things
manage (very slble to help me expand my and I am mor /i deas
e resilient to di
that she was a ut topics that I’ve been situations. fficult
awareness abo ry long time. This different g
stuck in for a ves incredibly helpful in allowin
perspective wa ss stuck. She also helped me As a student, there was no way that I
me to become le ok to not fix some things and
could have afforded regular counselling
realise that it’sriences will always just be
that some expe tricky for me and took a lot without the PF counselling service . If
hard. This was uch with how I was feeling, I hadn’t had my counsellor ’s help in
of getting in tory ground. coming to terms with my past trauma,
which was sca I would almost certainly have dropped
unsellor
im a ri ly fe el le ss stuck. My co ings that out of my PhD and be leading a very
I pr th
able to discuss
made it ok to beicult to even think about and different life right now. I’m in a
were very diff ing to come to know that dramatically different frame of mind
it was enlighten that maybe I don’t need to about what happened after two years of
there are things m om en t, or perhaps ever. N
ot
therapy, as well as a stronger and more
e
resolve at th s actually become ok – th is
confident person . I’m very grateful to
fixing things hae and I’ve been able to get
is a first for m ith her help and without it have had access to this service , and to
to this place w like I’m failing. such a great counsellor.
making me feel
It has helped in so ma
ny ways. My own self
confidence and self wo
My counselor
provided a sp rth has been the
ace where biggest thing I have no
I could under ticed (and others
stand myself have too). I used to be
get through is better and very self critical and
sues that had hard on myself yet kin
been d and compassionate
bothering me to others. Through co
for the bigger
part of my unselling I have been
life. Now I feel able to see this for my
that I finally self and I have found
behind me. I le ft my past a better balance.
feel that I don
that past emot ’t ca rry all
ional baggage I struggled with anxie
anymore. I fe with me ty and feeling
el lighter and overwhelmed by my
of my life. in charge emotions. Counsellin
gave me a safe and im g
partial place to
share my thoughts an
d feelings without
judgement or bias. Ov
er time my counsello
and I were able to tal r
iously k about a lot of thing
ag ed to w or k through some prev that I hadn’t fully dealt s
I m an tand the with. This helped
ise d m en ta l ob stacles and unders me understand myse
unre al suffering lf and my life so much
al conflict I’ve been more and help me un
roots of the intern encouraging derstand things that
ly. My counsellor’s could have contribut
from more thorough s more ed to why I felt this
oa ch an d co m pa ss ion made the issue way. I no longer feel
so overwhelmed and
appr . no longer try to hide I
easier to deal with my emotions, which
approachable and extremely freeing. I ha is
ve noticed that I try
to focus a lot more on
the positive things I
have achieved rather
than the negatives. I
feel proud to be the pe
rson I am today and
I am not sure I would
Very professional and helpful. I’m have been able to
see that or feel that be
feeling better on a day to day basis. fore my counselling
experience.8 Balcarres Street The clematis pictured on
Edinburgh the covers of this year’s
EH10 5JB Review grow in the PF’s
small garden to the rear
of our counselling rooms.
0131 447 0876 They bloomed in all their
glory in June this year, with
info@pfcounselling.org.uk no-one in the building to
enjoy them.
www.pfcounselling.org.uk
However, we took their
heartwarming appearance
as a hopeful sign that
life continued to flourish
despite the strictures of the
coronavirus lockdown.
Opening Times
Monday to Thursday 9am to 9pm
Friday & Saturday 9am to 5pm
Recognised
Counselling
Organisation
The Pastoral Foundation: Scottish Charity No. SC008875 Company No: SC122762You can also read
