2019 WINNERS ARE ANNOUNCED! - Onboard Hospitality
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PRESS RELEASE 2019 Page 1 of 7
2019 WINNERS ARE ANNOUNCED!
Buyers and suppliers of onboard catering and on the following criteria: Innovation, First Impressions,
services gathered at the Radisson Blu in Hamburg Quality, Durability, Lifespan, Weight, Usefulness,
as the winners of the 2019 Onboard Hospitality Design, Functionality, Taste, Content, Adding to the
Awards were announced. Customer Experience.
In a hotly-contested process organised by Onboard Onboard Hospitality Editor, Julie Baxter, said: “It is
Hospitality magazine, the 2019 award winners each encouraging to see more and more readers engaging
received an impressive trophy celebrating their success with the voting process each year, adding to the
in ten onboard categories, plus a Ones to Watch credibility of the final results. The range and quality of
category recognising products not yet onboard but the products is increasingly impressive and the push to
actively targeting the market. innovate the passenger experience is obvious across
Finalists were chosen by Onboard Hospitality’s readers all categories. The careful thought processes behind
– the buyers and suppliers of onboard hospitality – many of the products reflects an unerring attention to
through an online vote, and through assessment by a detail and clear understanding of consumer trends.
panel of industry experts which then went on to select Many entries were clearly the result of a focus on
the final winners. specific industry issues, suppliers are problem-solving
The judges were asked to assess the products based to truly impressive effect.”
LIFETIME ACHIEVEMENT AWARD MENTORING NETWORK AWARD
Recognising that there is more to onboard This award and grant is sponsored by The
catering than just great products, the awards also Hayward Partnership and Onboard Hospitality
recognises industry personalities each year. The through the Onboard Hospitality Mentoring
winner was Sarah Klatt-Walsh. Network and went to: Anaik
Sarah started her career in the kitchen production unit at Swissair The network was also pleased to announce a
Catering (now Gate Gourmet) in Zurich but moved quickly to new collaboration with the IFSA Foundation
planning and production for key accounts such as Delta Air to promote its educational scholarships
Lines, and went on to open the then new Gate Gourmet unit in programme
Hong Kong. On her return to Switzerland she launched the new
Business product for Swissair and Sabena and pioneered the
SWISS Taste of Switzerland concept which is still successfully flying
15 years on. She developed the SWISS Business product through
tough financial times, launched the fully-lie flat seats, refurbished
the SWISS Lounges and developed Uniquely Swiss onboard
programmes across all classes. Winners and finalists
were as followed...PRESS RELEASE 2019 Page 2 of 7
BEST ONBOARD AMENITIES KIT BEST ONBOARD AMENITIES KIT
(Economy/ Low Cost Carrier) (First)
WINNER: Air Mauritius – FORMIA JOINT WINNER: Etihad – BUZZ
JUDGES SAID: We really loved this little bag, compact and useful JUDGES SAID: The Etihad kit stood out for its production quality,
with good after-flight use too. It has innovative elements and a excellent brand alliance and vibrant, eye-catching style.
design that creates a sense of the brand and the destination. JOINT WINNER: Lufthansa – SPIRIANT
JUDGES SAID: The Lufthansa dual-function, cross-body bag cleverly
HIGHLY COMMENDED: Air Astana – Anaik reflected the airline’s brand and included a comprehensive range
FINALIST: Qantas – FORMIA of wellbeing items.
HIGHLY COMMENDED: JAL – WESSCO
BEST ONBOARD AMENITIES KIT FINALIST: Qatar Airways – FORMIA
(Premium Economy)
WINNER: EVA Air – Galileo Watermark
JUDGES SAID: An innovative brand collaboration, a distinctive BEST ONBOARD KIDS’ KIT
design and a high quality partnership bringing something well WINNER: Air Astana – Kaelis
above average to the Premium Economy cabin JUDGES SAID: These kits are packed full of great, quality items
all with a strong role playing theme. They are fun and durable,
HIGHLY COMMENDED: Lufthansa – inspire imaginative play, and would provide plenty to do both
SPIRIANT inflight and beyond.
FINALIST: Air Caraibes – Anaik
HIGHLY COMMENDED: Qatar Airways -
BUZZ
BEST ONBOARD AMENITIES KIT FINALISTS: Singapore Airlines – BUZZ; Turkish
(Business) Airlines – Adventure Group; Rossiya Airlines –
JOINT WINNER: Eva Air – BUZZ AK-Service
JUDGES SAID: A very well made bag with integral pouch that
detaches. Unique style with the feel of a quality designer handbag.
JOINT WINNER: Eva Air – FORMIA BEST ONBOARD BEVERAGE
JUDGES SAID: A truly high-end brand in a high-end kit which is well WINNER: Foodcase International - Tubes
designed with unisex appeal. wines and cocktails
JUDGES SAID: An innovative product in an innovative format. Pre-
HIGHLY COMMENDED: Brussels Airlines – mixed cocktails help reduce handling for crew and the concept can
deSter and TAP Air Portugal – skysupply be easily personalised for different airlines, and could suit both
FINALISTS: SWISS – CLIP; Air Europa – Kaelis retail or complimentary service.
HIGHLY COMMENDED: Retail inMotion
Public Coffee Roasters coffee
FINALIST: United Airlines, Wheatley Vodka –
Sazerac BrandsPRESS RELEASE 2019 Page 3 of 7
BEST ONBOARD CATERING INNOVATION BEST ONBOARD SNACKS
WINNER: SWISS Saveurs – Retail inMotion (First/Business)
JUDGES SAID: A really excellent concept featuring all Swiss-sourced WINNER: Emirates premium class cheese
products. A really strong value proposition involving a great retail service – En Route International
partner to create something quite new and with bags of choice for JUDGES SAID: A great selection of cheeses well packed and presented
onboard. in a way that preserves the quality of the product and creates an
appealing offer, easily served.
HIGHLY COMMENDED: Qatar Tasting
Platter HIGHLY COMMENDED: Qatar Airways
FINALISTS: Jet Blue’s ultimate salad shaker signature caviar service on crystal plate
collection – gategroup; SATS Culinary Consultants
Panel
BEST ONBOARD SERVICE EQUIPMENT
(For Crew)
BEST ONBOARD SNACKS WINNER: United Airlines Service Tray -
(Premium Economy/Economy) Galileo Watermark
JOINT WINNER: Cathay Pacific’s BBQ Char JUDGES SAID: A great design of tray that looks good and does just
Sui Bao Bun – Monty’s Bakehouse what it promises - offering a non slip tray for functional efficient
JUDGES SAID: This is a great innovation in both taste and service onboard.
presentation. It brings street food flavour onboard in an engaging
boxed style. HIGHLY COMMENDED: United Airlines
JOINT WINNER: Foodcase International - collapsible drawer – RMT Global Partners
Tapas Platter Concept FINALIST: LATAM waste management system –
JUDGES SAID: Featuring naturally long life food items that taste great SPIRIANT
this is a tapas selection that works well and is presented in a user-
friendly pack.
BEST ONBOARD SERVICE EQUIPMENT
HIGHLY COMMENDED: Delta’s warm (For Passenger)
cookie tray – DF Marketing WINNER: Alessi for Delta serviceware –
FINALISTS: Margherita Mini Calzone – gategroup; BUZZ
Beemster Cheese Bun – Beemster; Icelandair’s JUDGES SAID: Using a unique visual language, this is a cohesive
Pizza Margherita with olive oil from MV Foods family of 86 elements. Each adds a different flavour to the service
experience with excellent detail in the shapes, textures and colours.
HIGHLY COMMENDED: Lufthansa’s First
class dining experience – SPIRIANT
FINALIST: Cathay Pacific restaurant style service
– gategroup, deSterPRESS RELEASE 2019 Page 4 of 7
BEST FOR WELLBEING ONBOARD BEST FOR ONBOARD TEXTILES
WINNER: Flyyourveda Packaged Meal (Premium Economy/Economy)
Solution – Evertaste WINNER: Eva Air Ecothread blanket –
JUDGES SAID: A great idea. A lot of thought has gone into the concept BUZZ
and delivery. An on-trend response that recognises the growing JUDGES SAID: A good sized blanket with nice, soft texture and good
demand for healthier onboard options. weight. The eco process is cleverly integrated throughout the design
and labelling and the finishing is executed well.
HIGHLY COMMENDED: American Airlines’
Casper wellbeing programme – WESSCO HIGHLY COMMENDED: Repreve branded
FINALISTS: Lufthansa Cumuli First Class Slippers – economy class blanket – Global-C
skysupply; SWISS Business Onboard Skincare with FINALIST: Air Canada Cafe Kit – WESSCO
Soeder – CLIP; Frescoryl Toothpaste Tablet
BEST USE OF ONBOARD TECHNOLOGY
BEST FOR SUSTAINABILITY WINNER: United Airlines IFE System –
WINNER: Virgin Australia’s compostable Panasonic Avionics Corporation
cutlery – Global-C / Faerch Plast JUDGES SAID: This product takes the passenger experience to a new
JUDGES SAID: Very impressive environmental credentials in line with level. It supports those with hearing or visual impairments and sets a
EU standards and very on trend. Good design, great execution. new benchmark for other airlines to follow. It is an investment which
sends a strong caring message.
HIGHLY COMMENDED: Air Europa’s eco-
friendly water boxes HIGHLY COMMENDED: Atlantic Airways –
FINALISTS: ANA Neal’s Yard Business Amenity Kit AirFi Leo
–WESSCO; Flybe’s Radnor Tetra Spring Water FINALISTS: American Airlines Inflight dual-screen
live television – Panasonic Avionics Corporation
BEST FOR ONBOARD TEXTILES
(First/Business) ONES TO WATCH
WINNER: Lufthansa Dream Collection – • In-seat wellness programme – Panasonic
SPIRIANT Avionics Corporation
JUDGES SAID: Nice quality and soft to touch, this collection combines • Ad platform opportunities – Motus
the functionality of a non-slip mattress with a luxurious, cosy feel. • Disposable bamboo cup – WK Thomas
• Douwe Egberts Coffee Trolley – SkyTender
HIGHLY COMMENDED: Etihad DUXIANA /gategroup
bedding programme – WESSCO • Boxed winetasting experience – Tubes
FINALIST: Virgin Australia Sleeper Suits – BUZZ • The Pop Pot – Monty’s BakehousePRESS RELEASE 2019 Page 5 of 7
In recognition of the importance of sustainability, JUDGING PANEL
innovation and corporate social responsibility and We had 20 judges positioned worldwide who are all
responding to trends, the judges also awarded the specialists in their fields:
following:
GEORGE BANKS, culinary expert
FUTURE-SCOPING BUSINESS OF THE Former regional catering manager
YEAR with Emirates and catering manager
WINNER: Global-C / Faerch Plast for its PET concept development for Emirates
closed loop recycling solution lounges. 33 years with British
JUDGES SAID: Very impressive environmental credentials in line with Caledonian Airways and British Airways. Author of
EU standards and very on trend. Good design, great execution. A very Gourmet and Glamour in the Sky - covering a history
positive initiative. of airline catering. Based in the UK.
INNOVATION OF THE YEAR MIKE CRUMP, managing director,
WINNER: Garcon Wines for its Flat Wine Honour Consulting
Bottle Mike was previously head of design
JUDGES SAID: A really great idea. Lighter than glass bottles management at British Airways for
and cleverly space-saving for onboard stowage. Made of 100% over 15 years and left in 2006 to
recycled PET, it has great potential for the onboard market. became a partner of Honour Branding. Mike is now
the founder and managing director of the aviation
BEST CHARITABLE INITIATIVE design and innovation consultancy offshoot - Honour
WINNER: Qatar Airways and FORMIA for Consulting. Mike continues to consult with several
the airline’s breast cancer awareness kit airlines but his most notable project was design
JUDGES SAID: A very worthy initiative helping to raise awareness of management of the remarkable onboard product
an important cause in a simple but effective manner. and experience for Etihad’s A380, B787 and A350
aircraft. Based in London.
TREND-SETTER OF THE YEAR
WINNER: Qatar Airways for the airline’s KEERTHI HAPUGASDENIYA,
development of dine on demand to include chef, HappyK Solutions
tapas tasting platters Chef Happy is a high-profile,
JUDGES SAID: A beautifully presented offer that takes the tapas international celebrity chef whose
trend to a new level for premium passengers. company is one of the leading service
providers to the airline industry. Founder and ceo of
APOT.Asia. Based in Melbourne.PRESS RELEASE 2019 Page 6 of 7
NIK LOUKAS, founder, at professionals in those sectors. He specialises in
Inflight Feed hospitality and aviation.
Nik runs the highly-popular consumer
airline food site inflightfeed.com and PAT RIDDELL, editor, National
writes for consumer and industry Geographic Traveller (UK)
media outlets on airline food trends. He also offers Pat has been editor of this leading
consultation services to airline catering companies. travel magazine since it launched in
Based in Ireland. 2010 and has overseen the brand’s
growth into digital platforms, events and awards.
KAREN ROBINSON, supplements Based in London.
editor, The Sunday Times
Karen travels extensively to write about MARKUS GILGES, director business
holiday destinations and overseas real development, VT Miltope
estate worldwide for one of the UK’s Markus runs business and system
leading national newspapers. Based in London. development activities for VT Miltope in
the EMEA region, providing hardware,
software and cyber security solutions for optimised
ARIANE VAN MANCIUS, Now New and cyber-secure wireless data infrastructures in and
Next Food & Packaging around aircraft.
Consultancy
Ariane has worked for Helios, deSter MIKE POOLEY, md,
and Supplair (gategroup) and has dealt Purpose-Made-Solutions
with more than 150+ airlines worldwide. Her passion Mike spent over 19 years with
lies in translating trends into concrete product gategroup and today advises on
offerings. Based in Amsterdam. business/product development and
strategic programmes on projects in the travel,
MS TRINH DIEM VY, hospitality, food and lifestyle sectors.
chef & restaurateur
One of Vietnam’s most recognised
foodies, Chef Vy is impassioned LANCE HAYWARD, md,
by global flavours and runs two The Hayward Partnership
celebrated restaurants and a cooking school, famous Lance is the founder of The Hayward
both in Vietnam and abroad. Based in Hoi An. Partnership, providing management
consultancy and interim management
ANDY HOSKINS, editor, services to the travel catering and retail sector. With
The Business Travel Magazine over 30 years’ of experience, his focus is helping
Andy has nearly 15 years’ experience small, medium and large organisations to succeed.
in travel journalism, writing for both Based in London.
leisure and business publication aimedPRESS RELEASE 2019 Page 7 of 7
MARC WARDE, md, Niche responsible for several new on board packaging
A restaurateur and culinary consultant, concepts and he has designed the new livery of the
Marc runs gluten-free restaurant airline. He is now a successful freelance designer/
group, Niche, in London and owns a creative mainly focusing on visual identity and social
special meals manufacturing business. media concepts based in Amsterdam.
He has worked in the onboard sector for many
years, advising the likes of Alpha LSG. MADELEINE BRAUN,
product manager, KLM
SANDRA PINEAU-BODDISON, Madeleine has worked in the aviation
senior consultant, Oliver Wyman and retail sectors for over 25 years
Sandra has over 25 years of experience and is currently product manager at
in the airline industry, with her most KLM with specific responsibilities for business class
recent role as senior vp customers product. She has previously worked on a range of
at United Airlines, responsible for the carrier’s inflight strategy, training and concept developments.
customer experience. Her passion is for empowering
employees to take excellent care of customers. SHELLEY DAUNCEY,
former cabin crew
SIMON SONI, onboard consultant Following 15 years flying out of
Simon has worked in the onboard Gatwick and Heathrow for British
industry for over 25 years at some Airways,Shelley has extensive front
of the world’s leading airlines. Most line experience of inflight service and a clear
recently he was vp catering at Qatar understanding of what passengers want. She has
Airways for two years as they introduced the new a keen eye for theproducts and services that most
QSuites and regained the Skytrax Airline of the Year help crew deliver effective and efficientpassenger
Award 2017. experiences.
ANNE DE HAUW, founder of IN RYAN GHEE, head of strategy,
Air Travel Experience engagement & content, Future
Anne is passionate about improving Travel Experience
the passenger journey, and has a Ryan spends every day studying
demonstrated record of customer- aviation tech in his role at Future
centric transformations for airlines globally. She Travel Experience (FTE), planning strategy for FTE’s
has over 15 years’ experience as VP Innovation at global technology conferences and managing the
Gategroup and as a Board Member at Servair. FTE Innovation & Startup Hub.
RENÉ KEMPER, designer & creative
at MadebyRene
René has been the lead designer for
KLM Airlines for five years. He wasYou can also read
