2020 Regulatory Framework for Quality Assurance - Toi-Ohomai
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2020 Regulatory Framework for Quality Assurance
2020 Regulatory Framework for Quality Assurance Encompassing the institution’s Academic Statute, Academic Regulations, Quality Management System and staff and student Codes of Conduct. Toi Ohomai Institute of Technology Council.
Contents
Toi Ohomai Institute of Technology Part 4 – Student Code Of Conduct 38
Regulatory Framework 2 Purpose 38
Introduction 2 Scope 38
Scope 4 Expectations of Students 38
Academic Misconduct 40
Part 1 - Academic Statute 6 Conduct in Examinations and Tests 41
1.0 Organising Principles 6 Conduct in Relation to
2.0 Governance and Management 8 Computers and ICT 42
3.0 Academic Strategy 10
4.0 Qualifications and Programmes Part 5 – Student Code Of Rights 44
of Study 10
5.0 Admission and Enrolment 13
Part 6 – Staff Code Of Conduct 46
6.0 Conferring Awards 15
Purpose 46
Scope 46
Part 2 – Quality Management System 17
Principles 46
1.0 QMS – Academic 17
2.0 QMS - Business 20
Part 7 – Glossary Of Terms 48
Part 3 – Academic Regulations 21
1.0 Scope 21 Appendix One – Approved Grading
Schemes And Grade Keys For
2.0 Programme Regulations Programmes Approved By Toi Ohomai
and Course Information 21 Institute Of Technology 57
3.0 Academic Entry, Admission Grades for course assessments 57
and Enrolment 21
Course results and grades 59
4.0 Attendance, Student
Conduct, Academic/Professional
Requirements and Satisfactory Appendix Two – Extract From
Progress 29 Strategic Framework 62
5.0 Assessment Matters 31
6.0 Graduation 36
7.0 Academic or Other Misconduct 36
8.0 Concerns and Complaints 37
2020 REGULATORY FRAMEWORK FOR QUALITY ASSURANCE · TOI OHOMAI 1
TOI OHOMAI INSTITUTE OF TECHNOLOGY
REGULATORY FRAMEWORK
Statute Issue Date: September 2016. Updated September
2017, Updated May 2018, Updated February 2019, Updated
October 2019
Introduction
This Regulatory Framework encompassing the Academic Statute (hereafter
called the Statute) is made by Council pursuant to section 194 of the
Education Act 1989. It sets out the rules, regulations, and policies by which
the Institution assures its compliance with its legislative requirements. The
Regulatory Framework aligns with the Toi Ohomaitanga (Values)
• Whanaungatanga – We build and nurture relationships and connections
• Manaakitanga – We uphold and strengthen the mana of others and our
communities
• Kotahitanga – We are united in our shared purpose
• Toitūtanga – We are courageous and humble in
our pursuit of excellence
Toi Ohomaitanga are manifested in a set of behaviours detailed in
Appendix 2.
2 TOI OHOMAI · 2020 REGULATORY FRAMEWORK FOR QUALITY ASSURANCE
Interpretation policies for the maintenance
In this Regulatory Framework: of academic integrity of
the institution, compliance
a. Defined terms are set out in with the Education Act and
Part 6 of this document; other relevant legislation,
and with NZQA requirements;
b. Any reference to any gender and policies covering
includes all genders and a the institution’s business
reference to the singular includes processes and compliance
the plural and vice versa; with relevant New Zealand
c. Any reference to specific legislation.
organisational units and/or roles • Part 3 sets out the Academic
is superseded by organisational Regulations—covering
changes that result in changed enrolment, attendance,
structures/titles, where the academic progression,
functions remain; assessment, academic
d. Unless the context otherwise misconduct, results,
requires, references to sections certification and graduation.
and schedules are references to • Part 4 sets out the Student
sections and schedules of this Code of Conduct covering
document; and expected student behaviours
e. Except where defined in this and discipline and academic
Regulatory Framework or where appeals procedures.
it is inconsistent with the context, • Part 5 sets out the Student
words used shall bear the Code of Rights covering the
meaning set out in section 159 of rights students may expect
the Education Act 1989. while a student at Toi Ohomai.
Structure of the Regulatory • Part 6 covers the Staff Code
Framework of Conduct.
The Regulatory Framework is laid out • Part 7 sets out the definitions
in seven parts: and terms used within the
Institution.
• Part 1, the Statute, establishes
the Academic and
Organisational Governance
Structures of the Institution.
• Part 2 sets out the
specification for the Quality
Management System (QMS)
which comprises academic
2020 REGULATORY FRAMEWORK FOR QUALITY ASSURANCE · TOI OHOMAI 3Scope c. Any such amendments that
affect students and/or the
delivery of academic activities
Purpose shall either be incorporated in
The purpose of this Regulatory published information about
Framework is to formally establish programmes/qualifications and
the regulations, principles and courses or be notified in writing
systems by which the academic to all students affected by the
and organisational governance, variation. The latest approved
management, quality assurance and electronic version of this
business processes of the Institution Regulatory Framework shall be
operates. It assures compliance the authoritative version and
with the legislative environment will be available on the
and describes expectations for staff Institution’s website.
and student conduct at Toi Ohomai d. Amendments to this Regulatory
Institute of Technology. Framework impacting on
staff shall be notified on the
Application Institution’s intranet.
a. The scope of this Regulatory e. Programme regulations or
Framework extends to all regulations set by a professional
business, support, learning, body with oversight of a
teaching and research activities programme of study will have
delivered by, and on behalf of, authority over regulations set out
Toi Ohomai and applies to all in this Statute.
students, staff, adjunct faculty
and contractors of the Institute Reference Documents
as well as the operations and 1. Education Act 1989 and
processes required to maintain amendments.
the quality and sustainability of
the Institution’s business. 2. Council Appointment Statute.
b. This Regulatory Framework will 3. Toi Ohomai Council
have ongoing effect, and may Standing Orders.
be amended at any time by 4. Toi Ohomai Academic
Council after requesting the Committee Handbook.
advice of the Academic Board
and the Leadership Team, and 5. NZQA Requirements for Approval
considering any advice given and Accreditation of Programmes
by the Academic Board and the and Qualifications.
Leadership Team. 6. Education (Pastoral Care of
International Students) Code of
Practice 2016.
4 TOI OHOMAI · 2020 REGULATORY FRAMEWORK FOR QUALITY ASSURANCEDocument Details
Version: 3.1
Issue Date (this Version): 01 January 2020
Approved by: Toi Ohomai Council
Date of Approval: 23 October 2019 - AB19/93
Document Owner: Toi Ohomai Academic Board
Document Sponsor: Executive Dean – Academic Development,
Innovation and Research
Date of Next Review: September 2020
Date first version issued: September 2016
Reason for Revision:
Creation of new institution (Version 1.0)
2017 Annual Review (Version 2.0)
2018 Minor revisions (Version 2.1)
2018 Minor revisions (Version 2.2)
2019 Major revisions (Version 3.0)
2020 Minor revisions (Version 3.1)
2020 REGULATORY FRAMEWORK FOR QUALITY ASSURANCE · TOI OHOMAI 5PART 1 - ACADEMIC STATUTE
1.0 Organising i. When there is a change in
legislation or regulatory policy
Principles ii. When there has been an
increase in accidents or
Academic quality and institutional incidents of legislative non-
integrity will be managed in compliance
accordance with external regulatory
iii. When several staff require
standards and relevant statutory clarification on the same
requirements. matter
iv. When there is confusion
1.1 Quality Management amongst staff
System (QMS) v. When there is inconsistency in
performance
The Institution will establish a
Quality Management System (QMS). vi. When there is an increase
Academic policies are approved in student/stakeholder
complaints
by the Academic Board to ensure
that there are comprehensive, vii. Where it is deemed a policy
empowering and coherent policies would support the institute in
its core business, or
in place to enable effective
governance and management of viii. Where a policy would assist
all operational aspects that impact the institute to operate more
effectively.
teaching, student learning, staff
and student research, conferral or b. All policies within the QMS will
awards and academic services. be developed with appropriate
representation and active
Business policies are approved participation of stakeholders, for
by the Leadership Team to ensure the purposes of:
that there are comprehensive
i. Determining the degree to
and coherent policies that enable
which stakeholder needs are
effective management of all aspects identified and met
of business operations.
ii. Considering the views and
interests of all affected
1.2 Requirements of Policies stakeholders
a. Policies govern the specific iii. Responding to trends and
developments in the wider
operation of an organisation.
community, and
A policy may not be required
when there is existing legislation iv. Reflecting Toi Ohomai values.
governing operations. A policy
may be required:
6 TOI OHOMAI · 2020 REGULATORY FRAMEWORK FOR QUALITY ASSURANCEc. All policies will: 1.3.1 Academic Quality Outcomes
i. be developed through a. Students who successfully
meaningful consultation
complete their studies, and
with relevant staff, students
achieve qualifications relevant to
and other stakeholders as
appropriate their career aspirations.
ii. be written in plain English b. Students who are socially
iii. establish ownership engaged and able to work
and accountability for with proficiency in culturally
implementation complex environments and in
iv. be current and subject to a global context.
periodic review
c. Students who gain employment
v. be supported by relevant to the qualification
comprehensive procedures. they studied and/or who are
d. Policy and procedures included successful in future study.
in the QMS will reflect need d. Industry relevant qualifications
and good policy practice, that maintain currency.
and regard for the following
underpinning values: e. Programmes of study that are
i. Kotahitanga – we are united in
academically robust, applied
our shared purpose and practical, sustainable,
and technically, professionally,
ii. Whanaungatanga – we build
and nurture relationships bi-culturally, nationally and
and connections internationally relevant.
iii. Manaakitanga – we uphold and f. Applied research that adds
strengthen the mana of others value to the Institution and/or
and our communities its stakeholders.
iv. Toitūtanga – we are
courageous and humble in
g. Rigorous evidence-based self-
our pursuit of excellence assessment that is used to inform
institutional development and
quality enhancement.
1.3 Intended Outcomes
The outcomes intended to be 1.3.2 Institutional Outcomes
achieved through the establishment
a. Legislative compliance.
of the principles and systems in
this Regulatory Framework are set b. Cultural responsiveness –
out below. establishing and maintaining
valued and empowering
2020 REGULATORY FRAMEWORK FOR QUALITY ASSURANCE · TOI OHOMAI 7relationships with students, iwi iv. Act in good faith and not
and all other Institute partners. pursue his or her own interests
at the expense of the Council’s
c. Financial sustainability. interests and
d. Staff competence, performance v. Exercise the care, diligence,
and wellbeing. and skill that a reasonable
person would exercise in the
e. Organisational health and safety. same circumstances, taking
into account the nature of the
f. Risk management.
Council and their position.
g. Reputation.
2.1.1 Accountability
h. Responsiveness to the Tertiary
Education Strategy (TES) and Under Section 222AI, the Council
Statement of Tertiary Education members are accountable to
Priorities (STEP). the Minister of Education with
respect to fulfilling their statutory
i. Strategic alignment with the responsibilities.
needs of the wider Bay of Plenty
and Aotearoa–New Zealand. 2.1.2 Responsibility
Toi Ohomai Council is responsible
2.0 Governance and for ensuring the Institution operates
within legislative requirements
Management including, but not limited to, those
imposed by: the Education Act 1989;
2.1 Council the Employment Relations Act 2000;
the State Sector Act 1988; the
a. Toi Ohomai is governed by a
Public Finance Act 1989; the Health
Council with membership as
and Safety at Work Act 2015; and
established under Section 222AD
any amendments to these acts; the
of the Education (Polytechnics)
requirements of the Auditor General
Amendment Act 2009.
and the rules of NZQA.
b. In accordance with Section
222AH of the same Act, members The Council membership, terms of
of the Council must: reference, appointment procedures
and code of conduct are set out in
i. Act with honesty and integrity
the Council Standing Orders.
and
ii. Act in the interests of the
Institute as a whole and
iii. Act in a manner that promotes
the performance and function
of the Institute, and the duties
of the Council and
8 TOI OHOMAI · 2020 REGULATORY FRAMEWORK FOR QUALITY ASSURANCE2.1.3 Delegations iv. the establishment of boards and
committees in section 2.2 e.
As outlined in Toi Ohomai’s
Delegations Manual, the Council v. establishing regulations for the
delegates the implementation of the granting of qualifications
Statute, its underpinning Academic vi. the introduction of new
Regulations, Quality Management programmes and deletion of
System, and the management of programmes
the operational, planning, academic vii. performance evaluation against
and administrative functions of the stated educational goals
Institution to the Chief Executive viii. such other matters as are
and the Institution’s Executive assigned by the Chief
Leadership Team. Executive.
c. The Chairperson of the
2.2 Academic Board Academic Board will be the
Executive Dean Teaching and
a. Council has an Academic
Learning who will have the right
Board responsible for ensuring
to appoint members, determine
appropriate systems are
periods of membership and set
established, implemented
procedures for the operation of
and monitored to manage the
the Academic Board as outlined
programme portfolio, the integrity
in the Academic Committees
of awards and qualifications,
Handbook.
and the academic quality and
processes at Toi Ohomai. d. Membership of the Academic
Board will be approved by the
b. The powers and functions of
Chairperson on an annual basis
the Academic Board are to
and will comprise representatives
advise Council on matters
of key stakeholders, including
relating to programmes of study
staff and students. Members
or training, qualifications, and
will be appointed with respect
other academic matters, and to
for ensuring that appropriate
exercise the following powers
knowledge informs and adds
hereby delegated by Council, in
value to decision-making.
particular to:
Additional members may be
i. the development and periodic co-opted by the Board as
review of the Academic
necessary for a defined period
Regulations
or specific purpose.
ii. the development, conduct and
quality standards of research
iii. the development of
appropriate operating
procedures related to
academic matters
2020 REGULATORY FRAMEWORK FOR QUALITY ASSURANCE · TOI OHOMAI 93.0 Academic 4.0 Qualifications and
Strategy Programmes of Study
Council will establish the Institution’s
strategic direction with respect to: 4.1 Portfolio Management
a. The qualifications and/or
a. Programme portfolio programmes of study will be
development approved by the Academic Board
b. Overarching teaching and under delegated authority from
learning philosophy the Council.
c. Use of technology b. All changes to the programme
portfolio will be supported by a
d. Treaty obligations business case/needs analysis
e. Equity and Māori success with evidence of equity of
and demand, and the impact
f. Regional and national and strategic alignment with
responsiveness institutional priorities and
g. Indigenous knowledge regional/national needs.
and practice c. Where addition of a qualification/
h. Internationalisation/globalisation programme of study is in an
entirely new strategic direction
i. Working with iwi and Treaty for the Institution, it will be
partnership, and approved by Council.
j. Sustainable development. d. Removal of qualifications/
programmes of study from the
academic programme portfolio
that do not change the strategic
direction of the Institute will be
approved by Academic Board.
e. Where removal of qualifications/
programmes of study results
in a change of the Institution’s
strategic direction, Council
approval will be required.
10 TOI OHOMAI · 2020 REGULATORY FRAMEWORK FOR QUALITY ASSURANCE4.2 Qualifications/ 4.2.1 Formal Awards
Programmes of Study Toi Ohomai offers the following
formal awards (as defined under
a. Programmes and qualifications
NZQA rules):
offered by Toi Ohomai will comply
with NZQA rules, regulations and • Master’s Degree
standards and, where required, • Postgraduate Diploma
be approved by NZQA and listed
in the NZQF. • Postgraduate Certificate
b. Qualifications will be defined by: • Graduate Diploma
• Qualification/award type • Graduate Certificate
• Level • Bachelor’s Degree
• Credits • Diploma, and
• Strategic outcome statement • Certificate.
including employment and/or
academic pathway a. All formal qualifications awarded
by Toi Ohomai and delivered in
• Links to other qualifications, New Zealand will be approved by
and NZQA and listed on the NZQF.
• A programme of study that b. All formal qualifications shall
sets out what a student must be awarded on successful
do and achieve to gain the completion of an approved
qualification/award. programme and completion of
any other specified criteria that
c. Qualification, programme and
must be met for award of the
course credits will be allocated
qualification.
to courses on the basis of one
credit for each notional 10 hours c. Where a qualification or
of student learning or 1/120 of programme is not quality assured
a notional equivalent full-time by NZQA, no reference to NZQA
student (EFTS) as per the NZQF. may be used on any programme
documentation, programme
d. All courses and programmes shall
promotion, academic record or
be classified at levels 1, 2, 3, 4, 5,
parchment issued.
6, 7, 8, 9 or 10 according to the
NZQF and be classified against d. Parchments for formal awards
the NZSCED. issued by Toi Ohomai shall bear
the Council’s seal.
e. Awards of Toi Ohomai may be
formal or non-formal.
2020 REGULATORY FRAMEWORK FOR QUALITY ASSURANCE · TOI OHOMAI 11e. Where completion of the c. Micro-credentials - small parcels
programme leads to an award by of learning developed to maintain
another authority, the regulations the currency of skills throughout
of that authority will apply. a learner’s working life.
4.2.2 Non formal awards 4.2.4 Non-assessed, non-formal
awards include short adult and
a. Toi Ohomai offers a mix of
community education programme
assessed and non-assessed
of study.
programmes that lead to the
issuance of non-formal awards
on successful completion. 4.2.5 Micro-Credentials
b. Non-formal awards will be issued Toi Ohomai offers Micro-
on successful completion of the Credentials that:
programme/Training Scheme
a. are developed as Training
associated with the award.
Schemes of 5–40 credits in size
c. Non-formal awards will be issued
b. have strong evidence of need
on a standard template approved
from employers, industry
by Academic Board but will not
and/or community
carry the Council seal.
c. do not duplicate current
4.2.3 Assessed Non-formal quality assured learning
awards include: approved by NZQA
a. Certificates of Proficiency d. are reviewed annually to confirm
(CoP) - an award given for a they continue to meet their
programme of study designed to intended purpose.
meet the needs of an individual
learner, consisting of one or
more assessed courses from an
already approved programme
and approved by Academic
Board or their delegate.
b. Training schemes are approved
programmes of study or training
that lead to an award that does
not of itself lead to an award of a
qualification listed on the NZQF
12 TOI OHOMAI · 2020 REGULATORY FRAMEWORK FOR QUALITY ASSURANCE5.0 Admission form as appropriate in full
and provide all documentation
and Enrolment required.
e. The Institute may refuse
5.1 Admission admission to a person whose
a. Once a qualification and/or disability is such that special
programme has been approved facilities and services cannot
for development, it may be be reasonably made available
promoted to prospective to support the student in their
students and applications for course/programme, or where the
admission may be provisionally student’s disability may pose a
accepted providing intending hazard to themselves or to others
students are informed that in carrying out the requirements
approval of the programme by of the programme*.
Academic Board and NZQA
(where this is required) is 5.2 Enrolment
pending. If approval is not gained a. Students who are admitted into a
from NZQA, students’ provisional programme will be able to enrol
admission must be withdrawn. in courses within that programme
b. The admission requirements, on a semester/trimester by
setting out what students must semester/trimester basis. Fees
demonstrate to gain admission will be calculated on the study
for a specific programme, load associated with the courses
must be available to intending a student enrols in.
students and must not constitute b. Students may be enrolled
an unreasonable barrier to entry. into a programme through
Refusal of admission must credit recognition and transfer
be justifiable. with cross credits,(due to
c. Persons seeking admission in undertaking similar study), and/
programme(s) provided jointly or Recognition of Prior Learning
by Toi Ohomai and another (RPL) / Recognition of Current
institution/organisation must Competency (RCC).
also satisfy the admission c. No person shall be enrolled if
requirements of that other they have outstanding fees/debt
institution/organisation. owing at the Institution, unless
d. All intending students must a suitable arrangement has
complete the Toi Ohomai been made to clear the
enrolment and/or application outstanding amount.
*Ref Section 60 of the Human Rights Act 1993
2020 REGULATORY FRAMEWORK FOR QUALITY ASSURANCE · TOI OHOMAI 135.3 Limitation on 5.4 Fees
enrolment numbers a. The Council of the Institution
Where the Associate Dean will set the framework for all
responsible for a programme is programme and course fees on
satisfied that it is necessary to do an annual basis as it sees fit and
so, they may determine the maximum in accordance with the Annual
number of students who may be Maximum Fee Movement.
enrolled in a particular course or
b. Council may also set fees for
programme in a particular year
services provided to students
or semester/trimester. In such
such as administration fees,
cases, approved selection criteria
assessment fees or student
that reflect equitable admission
services levies.
outcomes will be used to determine
how students gaining a place in the c. Refund of fees will be given in
course/programme. line with the Fee Refund Policy.
The Fee Refund Policy will be
available on the institution’s
website.
5.5 Withdrawals
A student may withdraw from a
course or programme at any time
by giving notice to the relevant
Academic Leader.
14 TOI OHOMAI · 2020 REGULATORY FRAMEWORK FOR QUALITY ASSURANCE6.0 Conferring Awards c. Degrees will be awarded with
merit or distinction in accordance
with programme regulations,
6.1 Powers of Council where applicable.
a. The Institution’s Council has
the power to confer all 6.3 Conferral of Honorary
Toi Ohomai degrees, graduate
Degrees
and postgraduate awards, and
award all diploma and certificate The Council of Toi Ohomai may
qualifications approved and admit persons honoris causa to
accredited by NZQA. such degrees as are specified in
the rules made by Council for the
b. The Institution’s seal will purpose of this clause.
be affixed to the approved
parchments for all formal
qualifications awarded by
6.4 Graduation
Toi Ohomai. Students meeting the requirements
for award of a certificate, diploma,
Bachelor’s degree, graduate or
6.2 Awarding of Qualifications
postgraduate certificate or diploma,
a. All graduates of programmes or Master’s degree will be eligible
leading to formal awards must be to receive their parchment at a
approved by Academic Board. graduation ceremony.
b. In giving their approval to
graduate a student, Academic 6.5 Academic Dress
Board must be satisfied that a. The academic dress worn by
the student has accumulated students who have had their
the number and level of credits degrees or diplomas conferred
required for completion of the or awarded by Toi Ohomai shall
qualification, and has fulfilled conform in respect of shape,
all other requirements of the material and colour to the
qualification, as stated in the standard and specifications
programme regulations. To determined by Council and
be awarded a Toi Ohomai described below.
qualification, students must
have completed a minimum of b. Graduands of the Institution
33% or one third of their credits will appear for graduation
through study with Toi Ohomai ceremonies in the academic
unless otherwise stated in the dress approved for the
programme regulations. Credits qualification.
gained through cross credits or c. The gown for a first degree shall
RPL are not counted as ‘credits be a Cambridge gown.
completed through study’.
2020 REGULATORY FRAMEWORK FOR QUALITY ASSURANCE · TOI OHOMAI 15d. The headgear for a first degree
shall be a black mortar board
with black tassel.
e. A kakahu/korowai Māori may be
worn over the gown.
f. The colour of the hoods shall be:
Certificate No gown
Diploma Black undergraduate gown. Turquoise or Burnished
gold coloured stole.
Bachelor of Applied Hospitality Black undergraduate gown. Gold hood.
and Tourism Management
Bachelor of Applied Information Black undergraduate gown. Coral hood.
Technologies
Bachelor of Applied Management Black undergraduate gown. Burgundy hood.
Bachelor of Applied Black undergraduate gown. Purple hood.
Social Science
Bachelor of Community Health Black undergraduate gown. Emerald green hood.
Bachelor of Computing, Black undergraduate gown. Coral hood.
Communications and Technology
Bachelor of Creative Industries Black undergraduate gown. Magenta hood.
Bachelor of Creative Technologies Black undergraduate gown. Fushia pink hood.
Bachelor of Nursing Black undergraduate gown. Jade hood.
Bachelor of Social Work Black undergraduate gown. Purple hood.
Bachelor of Sport and Recreation Black undergraduate gown. Mid blue hood.
Bachelor of Teaching Early Black undergraduate gown. Cobalt blue hood with
Childhood Education a paua shell trim.
Bachelor of Tourism Management Black undergraduate gown. Gold hood.
Graduate Certificate or Diploma Black undergraduate gown. Grey stole.
Post Graduate Certificate Black undergraduate gown. Grey hood with light
or Diploma blue trim.
Master’s Black Master’s gown. Grey hood with dark blue trim.
16 TOI OHOMAI · 2020 REGULATORY FRAMEWORK FOR QUALITY ASSURANCEPART 2 – QUALITY MANAGEMENT SYSTEM
1.0 QMS – Academic • Ensure transparency and
accuracy of internal and
a. The academic policies external reporting
and procedures within the
• Align with institutional
Quality Management System commitments to cultural
(QMS) govern the academic responsiveness and those
matters of the Institution to in the Institution’s Strategic
ensure students and institutional Intent and Investment Plan
outcomes are met.
• Include student participation
b. The QMS ensures that in decision-making
Toi Ohomai is compliant with
legislative requirements, and • Address the diverse needs
meets obligations and national and circumstances of the
standards required by key student population, and
stakeholders particularly NZQA, • Acknowledge the Treaty
MoE and TEC. of Waitangi.
c. Policies and procedures set out
in the QMS – Academic will: 1.1 Academic Quality
• Facilitate the design and Outcomes
development of curricula,
1.1.1 Student Outcomes
and teaching and assessment
resources that support applied 1.1.1.1 Student Achievement
learning and achievement of a. Student achievement includes
intended outcomes facilitating achievement
• Enable the smooth of applied, technical and
progression through the professional qualifications that
student lifecycle enable graduates to:
• Ensure quality, relevance • Gain employment
and viability of programmes • Be digitally competent
delivered
• Progress to further study
• Ensure validity, reliability and
fairness of assessment
• Be socially engaged and
responsible citizens/or
• Ensure legislative requirements become active citizens
and compliance are met
2020 REGULATORY FRAMEWORK FOR QUALITY ASSURANCE · TOI OHOMAI 17• Be culturally responsive and 1.1.1.3 Student Support
able to work with people from
a. QMS policy and procedures
a range of cultures, and
will ensure the availability
• Apply sustainability principles. of accessible, effective and
culturally-appropriate information
b. The QMS will contain policy relevant to students’ study,
and procedures that support academic material and required
implementation of measures of study and pastoral assistance to
success including: support academic achievement.
• Students completing courses b. QMS policies and procedures will
and qualifications ensure mechanisms are in place
• Students satisfied with their to enable students to advocate
learning experience, and for their rights and have access
for advocacy support when
• Students gaining employment required.
and/or success in their further
study. c. QMS policies and procedures will
ensure compliance with NZQA
1.1.1.2 Teaching and Learning requirements and requirements
QMS policy and procedures will of the Education (Pastoral Care
ensure learning and teaching of International Students) Code
activities, including those associated of Practice 2016.
with research and advanced
scholarship, are designed in 1.1.2 Institutional Outcomes
accordance with relevant policies 1.1.2.1 Institutional Success
and processes to: The QMS will contain policy
• Support educational and procedures that support
achievement implementation of institutional
success measures including:
• Foster student engagement
• Achievement of the highest
• Prepare students for level of recognition of
employment and/or academic quality in terms of
educational pathways, and EER rating
• Ensure staff have appropriate
• Strong community
sets of skills and knowledge to engagement by staff
facilitate and support student and students
learning and acknowledge the
Treaty of Waitangi. • Employer satisfaction
with graduates and
programmes offered
18 TOI OHOMAI · 2020 REGULATORY FRAMEWORK FOR QUALITY ASSURANCE• Iwi and stakeholder c. Reports of self-assessment and
satisfaction with institutional evaluative activity will be received
relationships, and and considered by the Academic
Board and/or its subcommittees
• Research programme aligned
who will be responsible for
to industry, professional and
ensuring recommendations for
regional needs.
improvements in resourcing or
1.1.2.2 Stakeholder Engagement practice are implemented.
The QMS will contain policies
and procedures requiring all 1.2 Framework for Academic
organisational units and teaching Policies in the QMS
teams to engage with stakeholders, The Quality Management System
to obtain feedback and/or advice encompasses a number of strategic
to inform decisions relating to and academic focus areas as
academic developments and outlined below, for which relevant
experiences as appropriate. policies and procedures have been
1.1.2.3 Ethical Practice in Research developed and approved by
Toi Ohomai’s Academic Board:
The QMS will establish policies
and procedures to ensure research • Qualification/programme
portfolio planning and
conducted by staff and students development
is valid, culturally safe, ethical,
approved and managed. • Qualification/programme
approval, design, development
1.1.2.4 Self-assessment and review
a. The QMS will ensure policy • Programme delivery, teaching
and assessment
and procedures are in place to
support self-assessment using • Student admission,
evidence- based evaluation. enrolment, information,
These systems will extend to guidance and support
the validation and moderation • Recognition of student
of assessment and assessment achievement
outcomes. • Student and staff research
b. Self-assessment and evaluation • Community relationships,
will be evidence-based and partnerships and
will use agreed performance collaborations, and
measures. Processes used will • Continuous Quality
include stakeholder feedback Improvement.
and evaluative input from those
involved in the development and
delivery of the initiative.
2020 REGULATORY FRAMEWORK FOR QUALITY ASSURANCE · TOI OHOMAI 192.0 QMS - Business 2.1 Framework for Business
Policies and Procedures in
a. The Business policies the QMS
and procedures in the QMS
The Leadership Team will be
govern the business matters
responsible for approving business
of the Institution.
policies contained in the QMS to
b. Policies and procedures set out enable effective management of
in the QMS- Business will enable all aspects of business operations
the Institution to be: including:
• financially sustainable • Strategic, investment and
business planning
• a good employer
• fiscally responsible • Budgeting and Financial
management
• able to actively pursue
principles of sustainable • Records Management,
intellectual property and
practice, and
copyright
• compliant with relevant
legislation including legislation • Human Resources
covering health and safety, • Information Systems
public finance, privacy,
copyright and intellectual
• Facilities and Asset
Management
property.
• Health and Safety, and
• Assessment and management
of risk.
20 TOI OHOMAI · 2020 REGULATORY FRAMEWORK FOR QUALITY ASSURANCEPART 3 – ACADEMIC REGULATIONS
1.0 Scope b. Programme regulations and
course information must be
a. These Academic Regulations made available and accessible
apply to all staff and students to students at the start of
enrolled at Toi Ohomai Institute their study.
of Technology and cover c. Students must ensure they are
programmes for which (formal aware of any regulation relating
and non-formal) awards may to their programme of study.
be granted. Ignorance of any regulation
b. Where there is a conflict between is not a valid excuse for non-
the Academic Regulations compliance.
and specific programme
regulations, the programme
regulations will prevail. Breaches 3.0 Academic Entry,
of the Academic Regulations, Admission and
programme regulations or any
associated academic policies Enrolment
will be dealt with using the
Discipline and Academic 3.1 Admission
Appeals Procedures.
a. Admission, entry, selection and
enrolment into programmes
2.0 Programme will be in accordance with the
Academic Regulations and/
Regulations and or, where approved, specific
programme regulations.
Course Information
b. Students must provide evidence
a. Every programme leading to a that entry criteria have been met
Toi Ohomai or a New Zealand and all documentary evidence
qualification or a Toi Ohomai required for admission, including
formal or non-formal award academic records, must be either
must be supported by a written an original, a certified copy or a
programme document approved certified translation.
by the Academic Board, and /or
Note: Original IELTS records
delegated subcommittee, and, are required.
where required, NZQA, detailing
the formal requirements for the c. Students may be admitted and
completion of the programme enter their programme at an
and its constituent courses.
2020 REGULATORY FRAMEWORK FOR QUALITY ASSURANCE · TOI OHOMAI 21appropriate point through the ii. Admission to Postgraduate
granting of academic credit, or Certificates and Postgraduate
as a result of the recognition Diplomas (Level 8)
of prior learning (RPL) process,
All students (domestic and
unless expressly prohibited in
international) must:
the programme regulations, and
on payment of a fee approved • have completed a Graduate
by Council. Certificate, Graduate Diploma
or a Bachelor’s degree in a
3.1.1 General Admission cognate subject recognised
Requirements by Toi Ohomai; or
Where no separate programme • be able to demonstrate at
regulations have been approved least five years’ equivalent
for a programme, the academic relevant practical and/or
admission requirements will be: professional experience and
i. Admission to Master’s
• provide evidence of ability
Degrees (Level 9)
to complete academic and
All students (domestic and other requirements (special
international) must: admission requirements).
• have completed a Bachelor’s iii. Admission to Bachelor’s
degree, Bachelor’s degree with Degrees (Level 7)
Honours, or a Postgraduate
Domestic students under 20 and
Diploma in a cognate subject
all international students must:
recognised by Toi Ohomai; or
• meet the University Entrance
• be able to demonstrate at criteria as specified by
least five years’ equivalent NZQA or have education
relevant practical and/or achievement at least
professional experience; and equivalent to NZQA University
• provide evidence of ability Entrance. Where an applicant
to complete academic and did not attend schooling in
other requirements (special New Zealand, the relevant
admission requirements). equivalent to University
Entrance will be considered on
a case-by-case basis; and
• meet all programme entry
requirements; or
• provide evidence of ability
to complete academic and
other requirements (special
admission requirements).
22 TOI OHOMAI · 2020 REGULATORY FRAMEWORK FOR QUALITY ASSURANCEDomestic students over 20: v. Admission to Certificate and
Diplomas (Levels 5-7)
• students who do not hold
a University Entrance For certificate and diploma
qualification or equivalent may programmes at Levels 5, 6
be eligible for admission to a and 7, domestic students under
Bachelor’s degree programme 20 and all international students
subject to any entry and must have:
selection requirements
specified in the respective • NCEA Level 2 with passes
in English/Te Reo Māori or
programme regulations, and
education achievement at
have evidence of ability
least equivalent to NCEA Level
to complete academic
2, and a minimum of 42 credits
requirements.
at Level 3; or
iv. Admission to Graduate
Certificates and Graduate • evidence of ability to
Diplomas (Level 7) complete academic
requirements for the
All students (domestic and programme.
international) must:
vi. Admission to Certificates
• have completed an (Levels 4)
undergraduate degree in
any discipline; or For programmes at Level 4,
domestic and international
• have completed a minimum of
students will normally be required
a two-year diploma equivalent
to have:
to NZQA Level 7 or higher in a
related discipline; or • NCEA Level 2 with passes
in English/Te Reo Māori or
• be able to demonstrate at
least three years’ equivalent education achievement at
relevant practical and/or least equivalent to NCEA
professional experience Level 2; or
(a curriculum vitae must • evidence of ability to complete
be submitted detailing academic and any other
relevant work experience and programme requirements.
professional achievements).
2020 REGULATORY FRAMEWORK FOR QUALITY ASSURANCE · TOI OHOMAI 23vii. Admission to Certificates • Be over 18 years of age
(Levels 1-3) (applicants between the ages
of 14 and 18 years will only be
For programmes at Levels 1-3,
accepted after an assessment
domestic and international
of the student’s support
students will be required to:
systems has been made)*
• provide evidence of ability b. International students must
to complete academic
demonstrate ability to meet the
requirements.
English language requirements
of the programme in which they
3.1.2 Additional requirements for
enrol including any professional
International students
requirements for English
a. In addition to meeting the capability.
programme entry requirements,
c. Unless otherwise specified in
international students must:
the Programme Regulations the
• Have evidence of receipt of an English language requirements
appropriate visa; and for students who come from non-
English speaking backgrounds
are those equivalent to:
Qualification L3 L4 L5 L6 L7 L8 and
Level Above
IELTS General or General or Academic Academic Academic Academic
Academic Academic score of 5.5 score of 6 score of 6 score of 6.5
score of 5 score of 5.5 with no band with no band with no band with no band
with no band with no band score lower score lower score lower score lower
score lower score lower than 5. than 5.5. than 5.5. than 6.
than 5. than 5.
*Ref. Education (Pastoral Care of International Students) Code of Practice 2016 and amendments 2019
24 TOI OHOMAI · 2020 REGULATORY FRAMEWORK FOR QUALITY ASSURANCEd. Other approved English c. No domestic student under the
language tests may be used to age of 16 years may be admitted
demonstrate that the English for any programme unless
standard is met. See the NZQA permission has been granted
website – Rule 18 Appendix by the Principal of the school at
which the student is enrolled or
e. Exemptions from proof of English the student has been exempted
language proficiency criteria will from attending school by a
comply with NZQA Rule 18 - see designated officer of the Ministry
NZQA website. of Education*. Any such student
must also demonstrate ability to
f. Toi Ohomai reserves the right
be able to achieve at the level of
to test students for English
tertiary study they plan to study.
language proficiency at any time
during their enrolment.
Test results will be used to 3.2 Enrolment
determine additional support a. Students meeting entry
requirements, where it is requirements and admitted into
identified that students need a programme will be enrolled
additional support. in scheduled courses, on a
semester/trimester by semester/
3.1.3 Special Admission trimester basis and may complete
up to 1.5 EFTS study load in a
a. Where applicants do not meet 12 month period. Students
all entry requirements, they wishing to study more than
may gain special admission 1.5 EFTS study load in a 12 month
if Toi Ohomai is satisfied the period will require Academic
applicant is capable of meeting Board approval. Students
the academic requirements and enrolling in less than a
where literacy and numeracy 0.8 EFTS study load in one
skills are sufficient to meet health or more semesters/trimesters will
and safety requirements. be classed as part-time.
b. Any person who has attained b. All information and documentation
the age of 20 years and has not required to confirm an enrolment
attained the minimum academic must be provided for an
entry qualifications required enrolment to be completed.
for admission to a particular c. Any student who submits an
programme may be eligible to enrolment form or completes
be enrolled as a student under enrolment formalities after
special admission. Relevant prior the stipulated closing date for
learning experiences will be taken enrolment may be liable for a late
into account in any application payment penalty fee.
for special admission.
*
Ref. Sections 21 and 26 of the Education Act 1989
2020 REGULATORY FRAMEWORK FOR QUALITY ASSURANCE · TOI OHOMAI 25d. Students enrolling more than correct the error and the student
two weeks after the start date of is liable to pay the corrected fee.
the course/programme will not
c. All fees must be paid in full prior
be accepted other than with the
to the start of the programme
approval of the Academic Leader
unless alternative arrangements
responsible for the programme.
have been agreed in writing.
Students who have not
3.3 Limitations on paid all fees or have agreed
Student Numbers arrangements in place to pay
fees by the due date:
a. Where a limitation is set on
student numbers in any course • May be referred to
or programme, selection debt collectors;
criteria approved in programme • May be denied admission
regulations will be applied to to classes and access to
determine who will be offered facilities including library and
a place. computing; and
b. If no selection criteria are • Will not be able to graduate
approved, then preference will be until all approved fees
given to students in the order in are paid.
which applications were received.
c. Selection criteria must be 3.5 Cancelling Programmes
notified to students prior to or Courses
or at the time of application
for admission. a. Only the Executive Dean has the
authority to cancel a programme
prior to its commencement.
3.4 Fees In such cases, admitted and
a. Fees for domestic and enrolled students will be notified
international students will immediately and all fees will be
be published on the refunded in full.
Institution’s website. b. Where it appears to the
b. Prior to the formal publication of Associate Dean that two weeks
fees, students may be advised of prior to the start of a particular
an ‘estimated fee’ to assist their course the number of students
financial planning. The student is accepted is insufficient to
liable to pay the published fee. If justify its running they may
an administrative error results in seek approval to cancel the
an incorrect fee being published course offering. If the course
or quoted to a student, the is a core compulsory course
institution reserves the right to that is required by students
26 TOI OHOMAI · 2020 REGULATORY FRAMEWORK FOR QUALITY ASSURANCEto enable them to complete academic penalty by notifying
their programme in a particular the institution of the intention
semester/trimester, the to withdraw.
course may be offered as an
b. Where a student is enrolled but
independent study option.
does not participate in any of the
c. The Institution has the right to scheduled learning activities of
cancel, postpone or reschedule a particular course or courses
classes without notice, or during the first 10% or first month
otherwise breach the enrolment of the delivery period (whichever
contract, if the breach is caused is lesser), they may be withdrawn
by a reason beyond its control from the course(s) as a ‘no show’.
including, but not limited to, In such cases, the student will
prevention from or hindrance in have no academic record for
obtaining materials or supplies, the course(s).
labour disputes of whatever
c. Where a student is enrolled on a
nature, act of God, fire, act of
course, has begun to participate
Government or state, social or
in their scheduled learning
political unrest or war.
activities and then stops, but has
not initiated a formal withdrawal
3.6 Changes to Enrolment process, and has not responded
in Programmes to communications, Toi Ohomai
may withdraw the student from
3.6.1 Transfer of Enrolment
the course.
a. A student may make changes
d. Where a student withdraws from
to their enrolment contract prior
a course or programme after
to starting the programme/
10% or one month of the delivery
course or within the first 10%
period (whichever is lesser),
of the delivery period with no
their academic record will be
academic penalty.
amended to reflect this.
b. No transfers are available
e. Any refunds of fees resulting
for programmes leading to
from withdrawal fees will be in
non-formal awards.
line with refund policy.
3.6.2 Withdrawal from
3.6.3 Withdrawal from a
Course/Programme
Course/Programme
(Domestic Students)
(International Students)
a. A student may withdraw from a
a. International students who have
course (or programme) anytime
accepted a place and have
in the first 10% or one month of
approval in principle for a visa
the delivery period (whichever
which is subsequently declined
is lesser) of the course with no
2020 REGULATORY FRAMEWORK FOR QUALITY ASSURANCE · TOI OHOMAI 27by Immigration New Zealand will instance, no part of the international
be entitled to a full refund of fee for that year is refundable.
fees paid, less the international
administration fee. 3.7 Credit Recognition
b. International students who have and Transfer
accepted a place; paid fees;
a. Applications for the credit
been issued with a visa; but then
recognition and transfer
withdraw during the month prior
(including through cross credits
to the course start date may be
or exemptions) and/or RPL will
entitled to a refund of fees as
normally consider the credit or
determined by the Toi Ohomai
experience gained within the five
Enrolment/Fee Refund Policy
years prior to the application (or
(see website).
for a period as specified in the
c. International students who programme regulations). This
withdraw after the course has ensures currency of knowledge
commenced will not be entitled and skills.
to a refund of fees paid except
b. The maximum credit that can
in extenuating circumstances.
be granted through recognition
Determination of such refunds
of credit, where no articulation
will be at Toi Ohomai’s discretion.
agreement or programme
regulations are in place, is normally:
3.6.4 Changes to an International
Student’s Residency Status • two-thirds (66%) of the credit
value of the qualification being
An international student who gains sought (where the credit was
permanent residency is entitled to gained at another New Zealand
be treated as a domestic student. tertiary institution, or where
They will not receive a refund of fees RPL or RCC is being used to
for the semester/trimester during recognise achievement); or
which the permanent residency
• one-half (50%) of the credit
is granted. However, the student value of the qualification
will be entitled to pay domestic being sought (where the credit
fees for subsequent semesters/ was gained at an overseas
trimesters that start after permanent tertiary institution), unless a
residency was granted, and will be formal articulation agreement is
refunded any difference between in place.
domestic and international fees for Variations to this may be considered
those semesters/trimesters. For on a case by case basis and
non-semester/trimester courses, approved by Academic Board.
international fees are payable for the
full year. If permanent residency is
granted during the year in this later
28 TOI OHOMAI · 2020 REGULATORY FRAMEWORK FOR QUALITY ASSURANCE4.0 Attendance, 4.2 Student Conduct
Student Conduct, a. All students must comply
with the Toi Ohomai
Academic/Professional Student Code of Conduct and
all New Zealand laws while on
Requirements and campus or engaged in any
Satisfactory Progress learning activity that is part of
their programme of study or
4.1 Attendance Learning Contract. Students not
complying with the Student Code
a. The attendance/participation of Conduct may be asked to
requirements for all courses will leave their class or the premises
be set out in the programme/ and may be subject to the
course information provided disciplinary procedures set out
to students at the start of their in the Student Code of Conduct.
course. All students are expected Any immediate removal of a
to attend/participate at the student for Health and Safety
commencement of their course reasons must then be reported to
unless they have been given the Academic Leader and Health
permission to start later. and Safety.
b. Where attendance/participation b. Students must not bring or
is specified as a requirement consume alcohol or illicit drugs
as part of a student visa, or on any campus or workplace
enrolment contract, students used for learning activities or
must provide notification of during work experience.
any absence from or non-
participation in a course. c. Toi Ohomai reserves the right to
drug test students where there is
c. Any student who does not meet reasonable cause or where it is
the attendance/participation considered there is a health and
requirements of their course safety risk.
(including attending practicum
or workplace experience) will be d. Where a student is taking
considered to be in breach of prescription drugs that may
their enrolment contract and may impair their performance in a
be suspended or withdrawn from practical task and any such
their course/programme. impairment increases the risk of
injury to themselves or others,
the student must notify their
tutor/lecturer that they are taking
such medications.
2020 REGULATORY FRAMEWORK FOR QUALITY ASSURANCE · TOI OHOMAI 294.3 Practical/Professional 4.4 Satisfactory Progress
Requirements a. Satisfactory progress means a
a. Any student who fails to meet student passing at least half of
the prerequisite requirements the courses in which they were
in preparation for professional, enrolled in any year.
practical or work experience that b. Normally, a student who does not
is part of a course/ programme pass at least half of the courses
will not be allowed to engage in in which they were enrolled in any
the professional, practical or work year, or has enrolled in the same
experience component and will course on two occasions and
not be awarded credits for that has not passed that course,
component. Such requirements will be considered to have made
may include completing an alcohol unsatisfactory academic progress.
or drug test.
c. Any student who has made
b. If a student’s performance or unsatisfactory academic progress
participation in any practical will have their study and enrolment
activity, professional practice or history reviewed, and may have
work experience is judged as their programme enrolment
unsatisfactory for whatever reason, terminated.
the Academic Leader responsible
for the programme may d. Any student who has been excluded
temporarily suspend that student’s or had their enrolment from a
attendance in the practical programme/course terminated and
activity, professional practice who wishes to re-enrol, must gain
or work experience, until the permission from the Associate Dean
Associate Dean responsible for the responsible for the programme at
programme examines the situation least one month before the start of
and recommends an appropriate the semester/trimester.
course of action to resolve the e. When applying for re-enrolment,
unsatisfactory performance. the student will need to satisfy
c. Where a course has a component the Associate Dean that, as a
requiring a student to meet result of study or other activity in
requirements set by a professional the intervening period, there is a
body prior to their participation, reasonable chance of success in
assessment of the student’s subsequent study.
‘fitness to practice’ will be f. A student who enrolled in the
undertaken in compliance with same course on two occasions
those requirements. Students and has not passed, will not be
not meeting those requirements enrolled again in that course
will not be allowed to proceed except with the permission of the
until those and any institutional academic committee responsible
requirements are met. for managing student matters.
30 TOI OHOMAI · 2020 REGULATORY FRAMEWORK FOR QUALITY ASSURANCE5.0 Assessment by the Faculty Dean. Normally
such extensions will be limited
Matters to no more than three months
post the course end date.
5.1 General Extensions beyond three months
of the course end date must
a. The nature of assessments be approved by the Executive
and their due dates will be Dean- Academic Development,
made available in the course Innovation and Research.
information/timetable and given
to students at the beginning f. Permission to sit a test, practical
of their course. Students are assessment or examination at
expected to comply with all a time or place other than that
assessment requirements designated must be obtained
and conditions. from the relevant Academic
Leader at least two weeks
b. No changes to assessment prior to the scheduled test/
requirements may be made assessment/examination
during the course unless date. Such permission will be
approved by the appropriate granted where an appropriate
academic committee and notified environment and adequate
in writing to all students. supervision can be arranged.
c. Students must reasonably g. Unless otherwise specified in
attempt and/or submit all programme regulations, students
summative assessment items are entitled to have each piece
as required, in the requisite of marked written work (or a copy
format/mode and within the thereof) returned within ten (10)
timeframe, due date and/or at the working days of the final date
place stipulated in the course for submission.
information/timetable provided
unless a valid extension has h. Students will be given access to
been granted. information on the criteria used
to allocate marks.
d. Students who anticipate
having difficulty in submitting i. All marked student assessments
assessments by the due time and and assessment materials must
date, may request an extension be retained for one year post the
providing this is received by the end of the programme.
tutor at least one week prior to j. Final course results will be
the assessment due date. provided to students within
e. Extensions for assessments fifteen (15) working days of the
that fall outside of the course end date of the course.
end date can only be approved
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