A quick guide to our services and facilities - FRHI Hotels ...

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A quick guide to our services and facilities - FRHI Hotels ...
D I R E C T O RY F O R M E E T I N G A N D E V E N T P L A N N E R S     FIRST EDITION

                                      A quick guide to our
                                      services and facilities

           In a recent survey of Harvard Business Review subscribers,
95 per cent of respondents said, “Face-to-face meetings are a key factor
      in successfully building and maintaining long-term relationships.”

 —“Managing Across Distance in Today’s Economic Climate: The Value of Face-to-Face Communication,”
                                              Harvard Business Review Analytic Services, July 2009
A quick guide to our services and facilities - FRHI Hotels ...
Seamless, unforgettable events
                                           When planning an event, you want to deliver the very best to your client,
                                           and enjoy a seamless, worry-free experience for yourself. At Fairmont, Raffles
                                           and Swissôtel hotels and resorts, we offer you and your clients unique, flexible
                                           spaces — from elegant boardrooms to magnificent ballrooms and state-of-the-art
                                           amphitheatres — in spectacular destinations, enriched by creative catering and
                                           dining options as well as outstanding service.

                                           Through our consolidated sales efforts, and across our three distinct brands, our
                                           global sales organization offers you easy access to the finest accommodations
                                           and event facilities anywhere in the world.

                                           Fairmont Hotels & Resorts offers unique locations, a dedicated meeting and
                                           events team at every property, and a comprehensive range of services, from
                                           audiovisual to entertainment. We also offer you the option of using the Passkey
                                           on-line booking service, making it easy for you to monitor group bookings.

                                           Raffles Hotels & Resorts offers heartfelt and intuitive service for every
                                           occasion. With our signature residential charm and captivating locations, Raffles
                                           is renowned for arranging the most intimate and customized occasions for a
                                           few, as well as organizing large events for corporations, VIP delegations and
                                           high-end incentive groups. Each event becomes a unique pleasure, an enchanting
                                           experience that brings a lifetime of memories.

                                           Swissôtel Hotels & Resorts, from your very first visit, will inspire you and
                                           your guests to keep returning. It is not just our innovative and functional
                                           meeting facilities, located in gateway destinations, that will make you want
                                           to return, but also access to everything you need to stay at the top of your
                                           game. While our efficient and discreet Meeting Specialists ensure that your
                                           event runs smoothly, delegates can enjoy the warm, efficient and understated
                                           ambience of our executive rooms, designed for business travellers, or relax in
                                           our spa and sport facilities, and exceptional bars, restaurants and lounges.

                                           To make it easier for you to explore our destinations as potential sites for your
                                           events, this directory gives a brief outline of our capacities at each location. We
                                           hope you find it helpful, and we look forward to hosting you and your clients.

Fairmont Le Montreux Palace, Switzerland
A quick guide to our services and facilities - FRHI Hotels ...
FA I R M O N T H O T E L S
                                                                                                                                                                                                                                    TOTAL NUMBER        TOTAL AREA OF             LARGEST
                                                                                                                                                                                                                                        OF ROOMS       MEETING SPACE        BALLROOM AREA
                                                                                                                                     United States                                                           PHONE                GUEST MEETING        M2          FT 2      M 2       FT 2

                                                                                                                                     California                 Fairmont Miramar Hotel & Bungalows,          +1 310 576 7777       302       11     2,323    25,000        687     7,400
                                                                                                                                                                Santa Monica
                                                                                                                                                                Fairmont Newport Beach                       +1 949 476 2001       415       11     1,672    18,000         663    7,140
                                                                                                                                                                The Fairmont San Francisco                   +1 415 772 5000       591       20     5,110    55,000       1,301   14,000
                                                                                                                                                                The Fairmont San Jose                        +1 408 998 1900       805       22     4,041    43,500       1,251   13,464
                                                                                                                                     District of Columbia       The Fairmont Washington, D.C.                +1 202 429 2400       415       18     2,682    28,866         507    5,460
                                                                                                                                     Illinois                   Fairmont Chicago, Millennium Park            +1 312 565 8000       692       14     5,760    62,000       1,496   16,100
                                                                                                                                     Massachusetts              Fairmont Battery Wharf, Boston               +1 617 994 9000       150        8       557     6,000         167    1,800
                                                                                                                                                                The Fairmont Copley Plaza, Boston            +1 617 267 5300       383       13     2,137    23,000         531    5,720
                                                                                                                                     New York                   The Plaza, A Fairmont Managed Hotel          +1 212 759 3000       282        7     1,951    21,000         790    8,500
                                                                                                                                     Pennsylvania           (d) Fairmont Pittsburgh (opening 2010)           +1 412 391 1033       185        4       557     6,000         509    5,474
                                                                                                                                     Texas                      The Fairmont Dallas                          +1 214 720 2020       551       27     6,503    70,000       1,669   17,967
                                                                                                                                     Washington                 The Fairmont Olympic Hotel, Seattle          +1 206 621 1700       450       13     2,455    26,426         476    5,123

                                                                                                                                     Canada

                                                                                                                                     Alberta                      The Fairmont Hotel Macdonald, Edmonton     +1 780 424 5181        198       7     1,254    13,500         334    3,600
                                                                                                                                                                  The Fairmont Palliser, Calgary             +1 403 262 1234        405      15     1,951    21,000         442    4,763
                                                                                                                                     British Columbia             The Fairmont Hotel Vancouver               +1 604 684 3131        556      17     3,437    37,000       1,059   11,400
Fairmont Hotels & Resorts enjoys a worldwide reputation for accommodation                                                                                         Fairmont Pacific Rim, Vancouver            +1 604 695 5300        377       9     1,394    15,000         390    4,200
excellence, with a global portfolio that includes historic icons, elegant resorts and                                                                             The Fairmont Vancouver Airport             +1 604 207 5200        392      15       910     9,800         138    1,484
                                                                                                                                                                  The Fairmont Waterfront, Vancouver         +1 604 691 1991        489      14     2,183    23,500         655    7,050
modern city-centre properties —each of which offers an unrivalled presence that                                                      Manitoba                     The Fairmont Winnipeg                      +1 204 957 1350        340      14     1,858    20,000         864    9,295
                                                                                                                                     Ontario                      Fairmont Château Laurier, Ottawa           +1 613 241 1414        429      16     3,214    34,600         547    5,886
is uniquely “Fairmont.”                                                                                                                                           The Fairmont Royal York, Toronto           +1 416 368 2511      1,365      36     6,039    65,000       1,193   12,843
                                                                                                                                     Québec                       Fairmont The Queen Elizabeth, Montréal     +1 514 861 3511      1,037      31     4,785    51,500         658    7,087

                                                                                                                                     Asia

                                                                                                                                     China                  (d)   Fairmont Beijing (opening 2010)              +86 10 8511 7777    222        3       295     3,176         154    1,658
                                                                                                                                                            (d)   Fairmont Peace Hotel, Shanghai (opening 2010)                    380        –         –         –           –        –
                                                                                                                                     India                  (d)   Fairmont Hyderabad (opening 2011)                                350        –         –         –           –        –
                                                                                                                                                            (d)   Fairmont Jaipur (opening 2011)                                   198        –         –         –           –        –
                                                                                                                                     Philippines            (d)   Fairmont Makati (opening 2011)                                   300        –         –         –           –        –
                                                                                                                                     Singapore                    Fairmont Singapore                           +65 6339 7777       769       27     6,503    70,000       2,257   24,294

                                                                                                                                     Europe, Middle East & Africa

                                                                                                                                     Egypt                      Fairmont Heliopolis & Towers, Cairo          +20 22 696 0000       829       16     6,002    64,600       2,180   23,467
                                                                                                                                                                Fairmont Nile City, Cairo                    +20 22 461 9494       552       13     1,295    13,900         865    9,311
                                                                                                                                     Germany                    Fairmont Hotel Vier Jahreszeiten, Hamburg    +49 40 34 94 0        156        7     1,068    11,500         265    2,856
                                                                                                                                     Kenya                      Fairmont The Norfolk, Nairobi                +254 020 250 900      168        7       372     4,000         232    2,500
                                                                                                                                     Saudi Arabia           (d) Makkah Clock Royal Tower, A Fairmont Hotel                         858       11    34,000     3,200           –        –
                                                                                                                                                                (opening 2010)
                                                                                                                                     Ukraine                (d) Fairmont Grand Hotel Kyiv (opening 2010)                           257        –         –         –           –        –
                                                                                                                                     United Arab Emirates       Fairmont Bab Al Bahr                         +971 2 654 3333       369        7     2,500    27,000       1,076   11,583
                                                                                                                                                                Fairmont Dubai                               +971 4 332 5555       394       18     1,205    12,970         154    1,658
                                                                                                                                     United Kingdom             The Savoy, A Fairmont Managed Hotel          +44 20 7836 4343      268       14     2,266    24,389         476    5,125
                                                                                                                                                                (reopening 2010)

                                                                                                                                     (d) = under development

From left to right: Fairmont Château Laurier, Ottawa; Fairmont Hotel Vier Jahreszeiten, Hamburg; The Fairmont Royal York, Toronto;
The Fairmont Copley Plaza, Boston; Fairmont Dubai; The Fairmont San Francisco
A quick guide to our services and facilities - FRHI Hotels ...
F A I R M O N T R E S O RT S
                                                                                                                                                                                                                                     TOTAL NUMBER       TOTAL AREA OF             LARGEST
                                                                                                                                                                                                                                         OF ROOMS      MEETING SPACE        BALLROOM AREA
                                                                                                                                      United States                                                             PHONE              GUEST MEETING       M2          FT 2      M 2       FT 2

                                                                                                                                      Arizona                      Fairmont Scottsdale                          +1 480 585 4848     651       29    4,645    50,000       2,090   22,500
                                                                                                                                      California             (d) Fairmont Avanterra, Palm Desert                                    300        –        –         –           –        –
                                                                                                                                                                   (opening 2012)
                                                                                                                                                             (d) Fairmont Seaside Resort, Monterey Bay                              330        –       –            –        –          –
                                                                                                                                                                 (opening 2012)
                                                                                                                                                                 The Fairmont Sonoma Mission Inn & Spa          +1 707 938 9000     226       10    1,881    20,250         418    4,500
                                                                                                                                      Colorado               (d) Fairmont Vail (opening 2012)                                       128        –        –         –           –        –
                                                                                                                                      Florida                    The Fairmont Turnberry Isle Resort & Club,     +1 305 932 6200     392       16    3,717    40,000       1,106   11,904
                                                                                                                                                                 Miami
                                                                                                                                      Hawaii                     The Fairmont Kea Lani, Maui                    +1 808 875 4100     413       10    1,146    12,336         780    8,400
                                                                                                                                                                 The Fairmont Orchid, Kohala Coast              +1 808 885 2000     538       18    2,973    32,000       1,301   14,000

                                                                                                                                      Canada

                                                                                                                                      Alberta                      The Fairmont Banff Springs                   +1 403 762 2211     768       32    7,061    76,000       1,400   15,070
                                                                                                                                                                   The Fairmont Chateau Lake Louise             +1 403 522 3511     554       27    3,345    36,000         821    8,856
                                                                                                                                                                   The Fairmont Jasper Park Lodge               +1 780 852 3301     446       18    2,462    26,500         916    9,856
                                                                                                                                      British Columbia             The Fairmont Chateau Whistler                +1 604 938 8000     550       15    2,973    32,000       1,052   11,319
                                                                                                                                                                   The Fairmont Empress, Victoria               +1 250 384 8111     447       30    7,925    85,300       2,323   25,000
                                                                                                                                      New Brunswick                The Fairmont Algonquin,                      +1 506 529 8823     234       10    2,090    22,500         483    5,202
                                                                                                                                                                   St. Andrews by-the-Sea
                                                                                                                                      Québec                       Fairmont Le Château Frontenac, Québec City   +1 418 692 3861     618       21    2,118    22,800        557     6,000
                                                                                                                                                                   Fairmont Le Château Montebello               +1 819 423 6341     211       19    1,425    15,000        390     4,200
                                                                                                                                                                   Fairmont Kenauk at Le Château Montebello     +1 819 423 5573       –        –        –         –          –         –
                                                                                                                                                                   Fairmont Le Manoir Richelieu, Charlevoix     +1 418 665 3703     405       15    2,044    22,000        943    10,145
                                                                                                                                                                   Fairmont Tremblant                           +1 819 681 7000     314       22    1,951    21,000        781     8,448

                                                                                                                                      Asia

                                                                                                                                      China                  (d) Fairmont Haitang Bay Resort, Sanya (opening 2011)                  752        –        –         –           –        –
                                                                                                                                                                   Fairmont Yangcheng Lake, Kunshan                                 220        7    2,170    23,360       1,170   12,450

                                                                                                                                      Bermuda, Caribbean & Mexico

                                                                                                                                      Barbados                   The Fairmont Royal Pavilion, St. James         +1 246 422 4444       75       2       85       918          58      621
                                                                                                                                      Bermuda                    The Fairmont Hamilton Princess                 +1 441 295 3000      410       9    3,419    36,800         780    8,400
                                                                                                                                                                 The Fairmont Southampton                       +1 441 238 8000      593      16    4,366    47,000       1,105   11,890
                                                                                                                                      Dominican Republic     (d) Fairmont Ro- co Ki (opening 2012)                                   255       –        –         –           –        –
                                                                                                                                      Mexico                     The Fairmont Acapulco Princess                 +52 744 469 1000   1,011      21    5,802    62,472       2,016   21,672
                                                                                                                                                                 Fairmont Mayakoba, Riviera Maya                +52 984 206 3000     401       9    1,920    20,895         910   10,000
                                                                                                                                                                 The Fairmont Pierre Marques, Acapulco          +52 744 435 2600     229       6      979    10,534         503    5,409

                                                                                                                                      Europe, Middle East & Africa

                                                                                                                                      Greece                 (d) Fairmont Corfu Resort & Spa (opening 2012)                         240        –        –         –           –        –
                                                                                                                                      Kenya                        Fairmont Mara Safari Club, Masai Mara        +254 050 22 172      50        1        9        93           –        –
                                                                                                                                                                   Fairmont Mount Kenya Safari Club             +254 062 30 000     115        2       17       181           –        –
                                                                                                                                      Monaco                       Fairmont Monte Carlo                         +377 93 50 65 00    602       18    3,500    35,000       1,406   15,135
                                                                                                                                      Morocco                (d)   Fairmont Marrakech (opening 2011)                                190        –        –         –           –        –
                                                                                                                                      Oman                   (d)   Fairmont The Wave, Muscat (opening 2013)                         300        –        –         –           –        –
                                                                                                                                      South Africa                 Fairmont Zimbali Lodge                       +27 32 538 1007      76        3      279     3,000         111    1,200
                                                                                                                                                             (d)   Fairmont Zimbali Resort (opening 2010)       +27 32 538 5000     150        2      430     4,515         270    2,900
                                                                                                                                      Switzerland                  Fairmont Le Montreux Palace                  +41 21 962 1212     235       12    3,368    36,250         795    8,556
                                                                                                                                      United Arab Emirates   (d)   Fairmont Marina City, Abu Dhabi (opening 2012)                   540        –        –         –           –        –
                                                                                                                                                             (d)   Fairmont Palm Jumeirah, Dubai (opening 2011)                     400        9    3,400    36,000         550    6,000
                                                                                                                                      United Kingdom               Fairmont St Andrews, Scotland                +44 1334 837000     209       16    1,891    20,350         574    6,179

                                                                                                                                      (d) = under development

From left to right: Fairmont Le Château Frontenac, Québec; Fairmont Le Montreux Palace, Switzerland; Fairmont St Andrews, Scotland;
The Fairmont Chateau Lake Louise; Fairmont Scottsdale; The Fairmont Chateau Whistler
A quick guide to our services and facilities - FRHI Hotels ...
RAFFLES HOTELS
                                                                                                                                                                                                                          TOTAL NUMBER       TOTAL AREA OF            LARGEST
                                                                                                                                                                                                                              OF ROOMS      MEETING SPACE       BALLROOM AREA
                                                                                                                          Asia Pacific                                                              PHONE               GUEST MEETING       M2          FT 2     M 2       FT 2

                                                                                                                          Cambodia                     Raffles Hotel Le Royal, Phnom Penh           +855 23 981 888      170        4      857     9,225       500     5,380
                                                                                                                          China                        Raffles Beijing Hotel                        +8610 6526 3388      171        6      810     8,718       480     5,167
                                                                                                                                                 (d)   Raffles Tianjin (opening 2010)                                    116        8        –         –         –         –
                                                                                                                          Indonesia              (d)   Raffles Jakarta (opening 2012)                                    200        –        –         –         –         –
                                                                                                                          Malaysia               (d)   Raffles Kuala Lumpur (opening 2011)                               200        –        –         –         –         –
                                                                                                                          Philippines            (d)   Raffles Makati (opening 2011)                                      30        –        –         –         –         –
                                                                                                                          Singapore                    Raffles Hotel                                +65 6337 1886        103        9    1,848    19,639       442     4,757

                                                                                                                          Europe

                                                                                                                          France                 (d) Le Royal Monceau—Raffles Paris                 +33 1 42 99 88 00    150        4     210       2,260      150     1,615
                                                                                                                                                     (opening 2010)
                                                                                                                          Russia                 (d) Raffles Moscow (opening 2012)                                       130        –       –            –       –          –

                                                                                                                          Middle East

                                                                                                                          Saudi Arabia           (d) Raffles Makkah Palace (opening 2010)                                216        –        –         –         –         –
                                                                                                                          United Arab Emirates         Raffles Dubai                                +971 4324 8888       248       11    2,784    29,960       788     8,379

Raffles Hotels & Resorts epitomizes enchanting experiences, embodying global
                                                                                                                          R A F F L E S R E S O RT S
sophistication and residential charm, imbued with heartfelt service. Creating
                                                                                                                          Asia Pacific
sensory journeys and bringing captivating discoveries, Raffles is where guests                                            Cambodia                     Raffles Grand Hotel d’Angkor, Siem Reap      +855 63 963 888      119        2     150       1,610       80        860
arrive as residents, leave as friends and return as family.                                                               China                  (d)   Raffles Sanya, Qingshui Bay (opening 2011)                        250        –       –           –        –          –
                                                                                                                          Indonesia              (d)   Raffles Jimbaran, Bali (opening 2012)                              90        –       –           –        –          –
                                                                                                                          Maldives               (d)   Raffles Konottaa (opening 2011)                                    49        –       –           –        –          –
                                                                                                                          Vietnam                (d)   Raffles Da Nang (opening 2011)                                    142        –       –           –        –          –

                                                                                                                          Africa

                                                                                                                          Morocco                (d) Raffles Marrakech (opening 2011)                                    165        –       –            –       –          –
                                                                                                                                                 (d) Raffles Taghazout (opening 2011)                                    165        –       –            –       –          –
                                                                                                                          Seychelles             (d) Raffles Praslin (opening 2010)                                       92        –       –            –       –          –

                                                                                                                          Caribbean & Mexico

                                                                                                                          The Grenadines               Raffles Canouan                              +1 784 458 8000       88        5     493       5,208      344     3,546

                                                                                                                          Europe

                                                                                                                          Greece                 (d) Raffles Olympia (opening 2012)                                      124        –       –            –       –          –

                                                                                                                          (d) = under development

From left to right: Raffles Beijing Hotel; Raffles Hotel, Singapore; Raffles Hotel Le Royal, Phnom Penh; Raffles Dubai;
Raffles Grand Hotel d’Angkor, Siem Reap; Raffles Canouan, The Grenadines
A quick guide to our services and facilities - FRHI Hotels ...
SWISSÔTEL HOTELS
                                                                                                                                                                                                   TOTAL NUMBER       TOTAL AREA OF             LARGEST
                                                                                                                                                                                                       OF ROOMS      MEETING SPACE        BALLROOM AREA
                                                                                                          Europe & Mediterranean                                             PHONE               GUEST MEETING       M2          FT 2      M 2       FT 2

                                                                                                          Estonia                Swissôtel Tallinn                           +372 624 0000        238        7      700     7,535         500    5,382
                                                                                                          Germany                Swissôtel Berlin                            +49 30 220100        316        9    1,200    12,912         365    3,929
                                                                                                                                 Swissôtel Bremen                            +49 4216 20000       230        8    1,212    13,046         605    6,512
                                                                                                                             (d) Swissôtel Dresden (opening 2011)            +41 44 317 3316      235        –        –         –           –        –
                                                                                                                                 Swissôtel Düsseldorf/Neuss                  +49 2131 7700        246       14    4,000    43,056       2,122   22,841
                                                                                                          Netherlands            Swissôtel Amsterdam                         +31 20 522 3000      109        3      131     1,422           –        –
                                                                                                          Russia                 Swissôtel Krasnye Holmy, Moscow             +7 495 7879800       240       10      701     7,547         166    1,791
                                                                                                          Switzerland            Restaurant Hôtel du Parc des Eaux-Vives,    +41 22 849 75 75       7        –        –         –           –        –
                                                                                                                                 Geneva
                                                                                                                                 Swissôtel Le Plaza, Basel                   +41 61 555 3333      238       15    1,692    18,213         700    7,535
                                                                                                                                 Swissôtel Métropole, Geneva                 +41 22 318 3200      127        7      700     7,525         263    2,835
                                                                                                                                 Swissôtel Zürich                            +41 443 173 111      347       22    1,326    14,733         650    6,997
                                                                                                          Turkey                 Swissôtel Ankara                            +90 312 409 3300     150        7    1,581    17,018         813    8,751
                                                                                                                                 Swissôtel The Bosphorus, Istanbul           +90 212 326 1100     579       25    5,550    59,718       1,063   11,433
Swissôtel Hotels & Resorts is a prizewinning and distinctive group of deluxe hotels                                              Swissôtel Göcek, Marina & Resort            +90 252 6452760      119        1       65       700           –        –
                                                                                                                                 Swissôtel Grand Efes, Izmir                 +90 232 414 0000     402       19    7,299    78,566         780    8,395
for today’s discerning business and leisure travellers. Combining the renowned                            United Kingdom         Swissôtel The Howard, London                +44 207 836 3555     189        4      261     2,809         133    1,431

Swiss touch with a fresh, contemporary and modern design, each Swissôtel hotel                            Asia Pacific

offers personalized service with charm and efficiency. Located in main gateway                            Australia              Swissôtel Sydney                            +61 29238 8888        359       8      668     7,190         400    4,306
                                                                                                          China                  Swissôtel Beijing, Hong Kong Macau Center   +86 106 553 2288      430      10    1,448    15,586         800    8,611
destinations and city centres, the hotels boast convenient access to business and                                                Swissôtel Foshan, Guangdong                 +86 757 8236 2888     234       6    1,494    16,081       1,050   11,302
                                                                                                                                 Swissôtel Grand, Shanghai                   +86 215 355 9898      467      11    1,250    13,500         575    6,189
shopping districts, and local attractions.                                                                                       Swissôtel Kunshan                           +86 512 5788 5788     387       6      998    10,742         616    6,631
                                                                                                          India              (d) Swissôtel Kolkata (opening 2010)                                  148       3    1,261    13,573           –        –
                                                                                                          Japan                  Swissôtel Nankai, Osaka                     +81 6 664 61111       548      18    3,382    36,404       1,120   12,056
                                                                                                          Singapore              Swissôtel Merchant Court                    +65 6337 2288         476       4    1,008    10,849         680    7,320
                                                                                                                                 Swissôtel The Stamford                      +65 6338 8585       1,261      27    6,503    70,000       2,257   24,294
                                                                                                          Thailand               Swissôtel Le Concorde, Bangkok              +66 2694 2222         407      17    2,772    29,838         658    7,076
                                                                                                                                 Swissôtel Nai Lert Park, Bangkok            +66 2253 0123         338       9    1,250    13,450         626    7,020

                                                                                                          The Americas

                                                                                                          Ecuador               Swissôtel Quito                              +593 2 256 7600      275        3    2,279    24,532         960   10,339
                                                                                                          Peru                  Swissôtel Lima                               +51 1421 4400        244        9    1,051    11,313         618    6,664
                                                                                                          United States         Swissôtel Chicago                            +1 312 565 0565      665       30    6,039    65,000       1,324   14,248

                                                                                                          (d) = under development

From left to right: Swissôtel Beijing; Swissôtel Metropole, Geneva; Swissôtel Berlin; Swissôtel Ankara;
Swissôtel Chicago; Swissôtel Merchant Court, Singapore
A quick guide to our services and facilities - FRHI Hotels ...
BRINGING YOU THE WORLD                                                                                                                             -

      Australia                                        Whistler                                         Germany                                          Monaco                                           South Africa                                         United States
      Sydney                                     (g) The Fairmont Chateau Whistler                      Berlin                                           Monte Carlo                                      Zimbali                                              Boston
      Swissôtel Sydney                               Winnipeg                                           Swissôtel Berlin                                 Fairmont Monte Carlo                             Fairmont Zimbali Lodge                         (g) Fairmont Battery Wharf
                                                 (g) The Fairmont Winnipeg                              Bremen                                                                                        (d) Fairmont Zimbali Resort (opening 2010)         (g) The Fairmont Copley Plaza
      Barbados                                                                                          Swissôtel Bremen                                 Morocco                                                                                               Chicago
      St. James                                        China                                            Dresden                                          Marrakech                                        Switzerland                                          Fairmont Chicago, Millennium Park
      The Fairmont Royal Pavilion                      Beijing                                      (d) Swissôtel Dresden (opening 2011)             (d) Fairmont Marrakech (opening 2011)                Basel                                                Swissôtel Chicago
                                                 (d) Fairmont Beijing (opening 2010)                    Düsseldorf/Neuss                             (d) Raffles Marrakech (opening 2011)                 Swissôtel Le Plaza                                   Dallas
      Bermuda                                          Raffles Beijing Hotel                            Swissôtel Düsseldorf/Neuss                       Taghazout                                        Geneva                                         (g)   The Fairmont Dallas
    Hamilton                                           Swissôtel Beijing, Hong Kong Macau Center        Hamburg                                      (d) Raffles Taghazout (opening 2011)                 Restaurant Hôtel Du Parc Des Eaux-Vives              Kohala Coast
(g) The Fairmont Hamilton Princess                     Foshan                                           Fairmont Hotel Vier Jahreszeiten                                                                  Swissôtel Métropole                            (g)   The Fairmont Orchid
    Southampton                                        Swissôtel Foshan, Guangdong                                                                       Netherlands                                      Montreux                                             Maui
(g) The Fairmont Southampton                           Kunshan                                          Greece                                           Amsterdam                                        Fairmont Le Montreux Palace                          The Fairmont Kea Lani
                                                       Fairmont Yangcheng Lake                          Corfu                                            Swissôtel Amsterdam                              Zürich                                               Miami
      Cambodia                                         Swissôtel Kunshan                            (d) Fairmont Corfu Resort & Spa (opening 2012)                                                        Swissôtel Zürich                                     The Fairmont Turnberry Isle Resort & Club
      Phnom Penh                                       Sanya                                            Olympia                                          Oman                                                                                                  Monterey Bay
      Raffles Hotel Le Royal                     (d)   Fairmont Haitang Bay Resort (opening 2011)   (d) Raffles Olympia (opening 2012)                   Muscat                                           Thailand                                       (d)   Fairmont Seaside Resort (opening 2012)
      Siem Reap                                  (d)   Raffles Sanya, Qingshui Bay (opening 2011)                                                    (d) Fairmont The Wave (opening 2013)                 Bangkok                                              Newport
      Raffles Grand Hotel d’Angkor                     Shanghai                                         India                                                                                             Swissôtel Le Concorde                                Fairmont Newport Beach
                                                 (d)   Fairmont Peace Hotel (opening 2010)              Hyderabad                                        Peru                                             Swissôtel Nai Lert Park                              New York
      Canada                                           Swissôtel Grand                              (d) Fairmont Hyderabad (opening 2011)                Lima                                                                                                  The Plaza, A Fairmont Managed Hotel
      Banff                                            Tianjin                                          Jaipur                                           Swissôtel Lima                                   Turkey                                               Palm Desert
      The Fairmont Banff Springs                 (d)   Raffles Tianjin (opening 2010)               (d) Fairmont Jaipur (opening 2011)                                                                    Ankara                                         (d)   Fairmont Avanterra (opening 2012)
      Calgary                                                                                           Kolkata                                          Philippines                                      Swissôtel Ankara                                     Pittsburgh
(g)   The Fairmont Palliser                            Dominican Republic                           (d) Swissôtel Kolkata (opening 2010)                 Manila                                           Göcek                                          (d)   Fairmont Pittsburgh (opening 2010)
      Charlevoix                                     Punta Cana                                                                                      (d) Fairmont Makati (opening 2011)                   Swissôtel Göcek, Marina & Resort                     San Francisco
      Fairmont Le Manoir Richelieu               (d) Fairmont Ro- co Ki (opening 2012)                  Indonesia                                    (d) Raffles Makati (opening 2011)                    Istanbul                                             Fairmont Heritage Place, Ghirardelli Square
      Edmonton                                                                                          Bali                                                                                              Swissôtel The Bosphorus                              The Fairmont San Francisco
      The Fairmont Hotel Macdonald                     Ecuador                                      (d) Raffles Jimbaran (opening 2012)                  Russia                                           Izmir                                                San Jose
      Jasper                                           Quito                                            Jakarta                                          Moscow                                           Swissôtel Grand Efes                                 The Fairmont San Jose
      The Fairmont Jasper Park Lodge                   Swissôtel Quito                              (d) Raffles Jakarta (opening 2012)               (d) Raffles Moscow (opening 2012)                                                                         Santa Monica
      Lake Louise                                                                                                                                        Swissôtel Krasnye Holmy                          Ukraine                                              Fairmont Miramar Hotel & Bungalows
(g)   The Fairmont Chateau Lake Louise                 Egypt                                            Japan                                                                                             Kyiv                                                 Scottsdale
      Montebello                                       Cairo                                            Osaka                                            Saudi Arabia                                 (d) Fairmont Grand Hotel Kyiv (opening 2010)       (g)   Fairmont Scottsdale
      Fairmont Le Château Montebello                   Fairmont Heliopolis & Towers                     Swissôtel Nankai                                 Makkah                                                                                                Seattle
      Fairmont Kenauk at Le Château Montebello         Fairmont Nile City                                                                            (d) Makkah Clock Royal Tower, A Fairmont Hotel       United Arab Emirates                                 The Fairmont Olympic Hotel
      Montréal                                                                                          Kenya                                              (opening 2010)                                 Abu Dhabi                                            Sonoma
(g)   Fairmont The Queen Elizabeth                     England                                          Masai Mara                                   (d) Raffles Makkah Palace (opening 2010)             Fairmont Bab Al Bahr                                 The Fairmont Sonoma Mission Inn & Spa
      Ottawa                                           London                                           Fairmont Mara Safari Club                                                                     (d) Fairmont Marina City (opening 2012)                  Vail
(g)   Fairmont Château Laurier                         The Savoy, A Fairmont Managed Hotel              Mount Kenya                                      Scotland                                         Dubai                                          (d)   Fairmont Vail (opening 2012)
      Québec City                                        (reopening 2010)                               Fairmont Mount Kenya Safari Club                 Fife                                         (g) Fairmont Dubai                                       Washington
(g)   Fairmont Le Château Frontenac                    Swissôtel The Howard                             Nairobi                                          Fairmont St Andrews                          (d) Fairmont Palm Jumeirah, Dubai (opening 2011)   (g)   The Fairmont Washington, D.C.
      St. Andrews by-the-Sea                                                                            Fairmont The Norfolk                                                                              Raffles Dubai
      The Fairmont Algonquin                           Estonia                                                                                           Seychelles                                                                                            Vietnam
      Toronto                                          Tallinn                                          Maldives                                         Praslin                                                                                               Da Nang
(g)   The Fairmont Royal York                          Swissôtel Tallinn                                Konottaa                                     (d) Raffles Praslin (opening 2010)                                                                  (d) Raffles Da Nang (opening 2011)
      Tremblant                                                                                     (d) Raffles Konottaa (opening 2011)
      Fairmont Tremblant                               France                                                                                            Singapore                                                                                             West Indies
      Vancouver                                      Paris                                              Mexico                                           Singapore                                                                                             The Grenadines
(g)   The Fairmont Hotel Vancouver               (d) Le Royal Monceau—Raffles Paris                     Acapulco                                         Fairmont Singapore                                                                                    Raffles Canouan
      Fairmont Pacific Rim                             (opening 2010)                                   The Fairmont Acapulco Princess                   Raffles Hotel Singapore
(g)   The Fairmont Vancouver Airport                                                                    The Fairmont Pierre Marques                      Swissôtel Merchant Court
(g)   The Fairmont Waterfront                                                                           Riviera Maya                                     Swissôtel The Stamford
      Victoria                                                                                          Fairmont Mayakoba
(g)   The Fairmont Empress

                                                                                                                                                         (d) = under development, (g) = fairmont gold available
A quick guide to our services and facilities - FRHI Hotels ...
Customize your event                                                                Individual travel incentives:
with our unique services                                                            the Ovation Rewards programme
Eco-Meet: Fairmont’s Green Meeting & Conference Planning Option                     When you’re looking for ways to show appreciation to those who work hard,
The Eco-Meet programme at Fairmont Hotels & Resorts offers you a meeting            to those who go above and beyond, a pat on the back or a round of applause
structure that encourages maximum waste diversion and environmental                 just isn’t enough. Which is why we’ve developed Ovation Rewards: a unique
awareness for conference delegates. Fully customizable, the programme offers        incentive and recognition programme that will motivate and inspire your
your clients tailored options, such as local and organic gourmet menus,             people like nothing else.
disposable-free food and beverage service, and carbon-neutral options. Ask
                                                                                    Now redeemable across all three of our fine brands — Fairmont, Raffles and
your Global Sales Representative how you can make your next meeting
                                                                                    Swissôtel — our superbly flexible Ovation Rewards will send a recipient to the
a greener one.
                                                                                    world’s most desirable destinations, from soaring mountains to lush southern
Raffles Revelry: Unforgettable experiences                                          isles, enchanting coastlines to sublime deserts. Imagine saying “thank you” by
Drawing on our tradition of creating enchanting experiences, we’ve created          sending someone to one of our elegant resorts, from the Canadian Rockies to
Raffles Revelry, a service of highly customized events that turn any visit          the West Indies, where they can experience the pure exhilaration of swimming
into an exploration of the senses. These individualized events can be held          with dolphins, teeing off under majestic peaks, skiing the world’s best runs,
at a significant location within the hotel, such as at a rooftop pool, or at a      and more. Or send them to one of our historic, landmark city hotels — in the
magnificent off-site location, such as on a Caribbean beach or in the mystical      heart of cities such as New York, San Francisco, Singapore, Beijing, Moscow
Angkor temples. From captivating discoveries to enriching journeys to               and London — which are ideally situated just steps away from exquisite dining,
cherished celebrations, Raffles Revelries are certain to deliver an unforgettable   exceptional shopping, bustling night-life and endless exploring.
experience, along with the heartfelt and dedicated service expected by the
                                                                                    Ovation Rewards are available in four collections, reflecting the degree to
world’s top incentive meetings or VIP delegations.
                                                                                    which you choose to recognize the recipient. Within each collection, you will
Swiss Meeting Advantage: Tailor-made for your needs                                 find a diverse range of hotels and resorts, so the recipient can experience a
At Swissôtel, we make it our business to ensure that you have a successful          destination that is perfect for them. In addition, three room types are available,
event — from the planning stage right through to the end — at every one of our      making Ovation Rewards perfect for any budget.
hotels around the world. Whether an international conference with hundreds
                                                                                    At all of our hotels and resorts, we offer world-renowned service in an effort
of delegates or an exclusive meeting of a select group of executives, you will
                                                                                    to make each guest’s stay an extraordinary experience. An experience that is
find a Swiss Meeting Advantage programme tailor-made to suit your specific
                                                                                    accompanied by memories that last a lifetime.
requirements. A dedicated Swiss Meeting Advantage Specialist will help you
plan and coordinate, and will assist you during every stage of your event,          For more information, please contact your Global Sales Representative, call
anticipating your needs and ensuring your satisfaction.                             1 888 742 7088 or visit www.frhi.com/ovationrewards
A quick guide to our services and facilities - FRHI Hotels ...
FOR MEETINGS AND EVENTS
 please contact your Global Sales Representative,
 e-mail meet@frhi.com or call:

 Within North America 1 866 662 6060
 Direct to North America +1 506 877 3162
 Within United Arab Emirates 800 311 8812
 Within Saudi Arabia 800 897 1458
 Direct to Middle East +971 4 437 7474
 Within United Kingdom 0808 234 3287

 F O R R E S E RVAT I O N S
 please contact your travel consultant or call:

 Fairmont Hotels & Resorts           Raffles Hotels & Resorts         Swissôtel Hotels & Resorts
 U.S. & Canada 1 800 441 1414        U.S. & Canada 1 800 768 9009     U.S. & Canada 1 800 637 9477
 Elsewhere in the world*             Elsewhere in the world*          France, Germany, Italy, U.K. &
 +800 0441 1414                      +800 1 RAFFLES (7233537)         Switzerland 00 800 637 94771

+Prefix with your international     +Prefix with your international   Elsewhere in the world
                                                                      +49 69 66 419 613
 toll-free access code               toll-free access code
                                                                      (not toll free)
* Number not valid in all           * Number not valid in all
 countries. Should this              countries. Should this           www.swissotel.com
                                                                                                       PRINTED IN CANADA (0909)

 number not connect in               number not connect in
 your country, please                your country, please
 dial +1 506 863 6310                dial +1 506 870 6794
 (not toll free)                     (not toll free)

 www.fairmont.com                    www.raffles.com
A quick guide to our services and facilities - FRHI Hotels ...
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