ANU International Students' Living Guide - ANU ISD
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ANU International Students’ Living Guide
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ANU International Students’ Living Guide
Aim of this Guide
The aim of this guide is to introduce ANU International Students’ Department to new
and returning international students at the ANU as their primary representative body.
Although we are not trained professionals in technical areas of issues, we aim to
improve the information flow in international students in their daily lives here at the
ANU, and ultimately to ensure their well-being. This guide provides essential
information for international students to adjust to Australian lifestyle, as well as settling
into the ANU.
Editorial Executives
Chief Editor
Mina Kim
Managing Director
Winson Widarto
Writers
Winson Widarto
Anson Wong
Andrea Bedón Pineda
Mina Kim
Kezia Kartika
Sarah Manling Zhu
Dian Fadilah
Design
Evynn Lim
Special thanks to:
ISD 2015
ISD 2016
ANU Student Experience and Career Development (SECD)
2nd ed, 2017. © ANU International Students’ Department
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ANU International Students’ Living Guide
Table of Contents
Aim of this Guide...................................................................................................................... 2
Editorial Executives ................................................................................................................ 2
ANU Pro Vice-Chancellor’s Welcome................................................................................. 5
President’s Address ................................................................................................................ 7
1. Introduction of the International Students’ Department (ISD) .......................... 9
1.1 Who are we? ...................................................................................................................................................................9
1.2 Introducing ISD Executive Team 2017 ...............................................................................................................9
1.3 What do we do? ......................................................................................................................................................... 12
1.4 Communicating with the ISD ............................................................................................................................... 12
1.5 Coming Up in 2017 ................................................................................................................................................... 13
1.6 Officer Recruitment ................................................................................................................................................. 13
2. Student Representatives (ANUSA/PARSA)............................................................... 14
2.1 ANU Students’ Association (ANUSA) ................................................................................................................ 14
2.2 ANU Postgraduate & Research Students’ Association (PARSA) ............................................................ 16
3. Student Assistance Units ............................................................................................... 18
3.1 Student Experience & Career Development (SECD) .................................................................................. 18
4. Before Arrival .................................................................................................................... 19
4.1 Australian Student Visa .......................................................................................................................................... 19
4.2 Australian Customs and Quarantine Information....................................................................................... 19
4.3 Accommodation......................................................................................................................................................... 20
4.4 Airport Welcome for New Students .................................................................................................................. 22
4.5 Important Documents............................................................................................................................................. 22
4.6 University Email ........................................................................................................................................................ 22
5. After Arrival ....................................................................................................................... 23
5.1 Bank ................................................................................................................................................................................ 23
5.2 Mobile Phone .............................................................................................................................................................. 24
5.3 Overseas Student Health Cover (OSHC) .......................................................................................................... 25
5.4 Proof of Identity ........................................................................................................................................................ 27
6. University Life ................................................................................................................... 27
6.1 Student ID .................................................................................................................................................................... 27
6.2 Australian Class Structure ..................................................................................................................................... 28
6.3 How to use resources .............................................................................................................................................. 28
6.4 Important Dates ........................................................................................................................................................ 32
6.5 Cultural Clubs and Societies ................................................................................................................................. 33
6.6 Key Buildings and Centres .................................................................................................................................... 35
6.7 Security ......................................................................................................................................................................... 36
7. Health................................................................................................................................... 37
7.1 Physical Health ........................................................................................................................................................... 37
7.2 Mental Health ............................................................................................................................................................. 38
7.3 Sexual Health .............................................................................................................................................................. 40
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ANU International Students’ Living Guide
8. Employment....................................................................................................................... 43
8.1 Applying for Tax File Numbers (TFN) .............................................................................................................. 43
8.2 Working Rights .......................................................................................................................................................... 43
8.3 Working Responsibilities....................................................................................................................................... 44
8.4 How to Apply for a Job ............................................................................................................................................ 44
9. Canberra ............................................................................................................................. 45
9.1 Cultural Differences ................................................................................................................................................. 45
9.2 Adaptor.......................................................................................................................................................................... 45
9.3 Shopping Malls ........................................................................................................................................................... 45
9.4 Transport ...................................................................................................................................................................... 46
9.5 Getting to Other Places ........................................................................................................................................... 48
9.6 Climate/DST ................................................................................................................................................................ 48
10. Emergency Contact ....................................................................................................... 50
10.1 ANU .............................................................................................................................................................................. 50
10.2 Emergency ................................................................................................................................................................ 50
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ANU International Students’ Living Guide
ANU Pro Vice-Chancellor’s Welcome
It is with great pleasure that I extend you the warmest of welcomes to the Australian
National University. You are part of a long and proud tradition of international students
studying here. During the past half century, Australia has welcomed more than 2.5
million international students, a figure that represents more than 10% of our country’s
current population!
Each and everyone of these international students has brought something special to this
country. The ANU, as Australia’s national university, has been a prime beneficiary of this
long history of international students studying in Australia. From its creation in 1946 a
distinguishing characteristic of ANU has been the outstanding international students
have chosen to come here to study.
Both my wife and I are proud graduates of ANU and we are both still in regular contact
with international students we met way back in the 1970s and 1980s. Now as the Pro
ViceChancellor (Student Experience) one of the most rewarding parts of my job is
travelling the world meeting ANU alumni whose lives have been changed by their time
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ANU International Students’ Living Guide
at ANU. It is incredibly rewarding to hear stories about how much their time studying at
ANU has shaped their lives and they have kept in touch with their ANU classmates.
International students have brought to ANU a wealth of global insights that has greatly
enriched the experience of all ANU staff and students. ANU values your different
cultures and histories and encourages you to share freely your perspectives and
insights with other members of our community. For this is what has always made
universities the special place they are – places where ideas from around the world are
shared and through this new original knowledge created.
I hope you will access the support services that are available at ANU, as these will help
you to make the most of your time here both socially and intellectually. 5 I hope you will
access the support services that are available at ANU, as these will help you to make the
most of your time here both socially and intellectually.
The ANU Students’ Association (ANUSA: http://www.anusa.com.au/) and the
Postgraduate and Research Students’ Association (PARSA: http://parsa.anu.edu.au/)
provide services and support to undergraduate and postgraduate students respectively.
Services and support provided directly by the University and available to all students
include:
• The Careers Centre (http://careers.anu.edu.au/) that provides at no cost support
with things such as resume and application preparation, advice about possible
interview questions and job search strategies.
• The Academic Skills and Learning Centre (https://academicskills.anu.edu.au/)
which offers ANU students of all levels free and confidential help with their
academic work through individual tutorials, workshops, courses and handouts.
• The ANU Health Centre (https://health.anu.edu.au/) that has both male and
female Doctors and Registered Nurses who are also available for health advice
and assistance.
• The ANU Counselling Centre https://counselling.anu.edu.au/ that offers free and
confidential counselling service to all current ANU students.
• Dean of Students Office (http://www.anu.edu.au/dos/) which offers confidential,
impartial advice, and can help to resolve problems by acting as a neutral
intermediary between students and the academic or administrative areas of the
University.
Please accept my best wishes for the success of your studies and I hope you enjoy your
time here ☺
Professor Richard Baker
Pro Vice-Chancellor (Student Experience)
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ANU International Students’ Living Guide
President’s Address
Dear student,
First of all, welcome and congratulations on getting into our prestigious ANU family. As
one of the best university in the world, we care about students’ academic achievements
but also their well-beings at the ANU.
As an international student, most of you will be distant from family and living
independently. Thus, you will face certain challenges specific to international students,
such as, the lack of a support system (family-wise), and a different living and academic
environment. The ANU International Students’ Department (ANUISD) aim is to assist
you in achieving excellence both within and beyond ANU through comprehensive
support.
The ANU International Students’ Department is the primary representative and
advocacy body for all international students at the ANU. As a result, all international
students are automatically registered as a member of the ANU ISD. In the year of 2017,
my team and I hope to facilitate smoother transitions for international students as you
embark on a new chapter of your lives here in ANU.
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ANU International Students’ Living Guide
As such, my team and I have been working hard to produce a new International Student
Guide to all students in the 2017! This guide covered a diverse choice of topics, from
helping international students get ready for university, to adjusting to the Australian
lifestyle, to getting to know Canberra better! From it, you can find all the essential
information that you need to start your university life at the ANU. If you encounter any
problem during your study, you can always refer to any of this information as it will still
be relevant.
Right now, I would like to introduce my team to you. It would not have been possible to
produce this new guide without the input of:
o Anson Wong (Executive Vice-President)
o Andrea Bedon Pineda (Secretary)
o Zac (Zhee Jing) Ng (Treasurer)
o Mina Kim (Vice-President for Advocacy and Welfare)
o Sarah (Manling) Zhu (Vice-President for Liaison)
o Kezia Kartika (Vice-President for Events)
o Vice-President for Publications – to be elected
Our official International Student Welcoming Evening (ISWE) will be held on Thursday,
the 3rd of August at the Canberra Rex Hotel. I invite you all to come by and enjoy this
night with us and other international students! Keep an eye on our Facebook Page for
further information!
Finally, I would also like to take this opportunity to strongly urge you all to join as many
events as possible during Bush-week and any events during the first couple weeks of
Uni. As Bush-week will be one of the best chances to meet new friends and to know your
university better!
Should you have any enquiries or even just want to say HI, feel free to message us pm
our Facebook Page(ANUISD) https://www.facebook.com/anuisd/ or to send an email
to sa.international@anu.edu.au. You are also most welcome to come to the ANUISD’s
weekly consultation hour which is scheduled on every Monday 10-12pm at the ANUSA
Office.
Hope you all enjoy your time at the ANU! I look forward to meeting as many of you as
possible!
Warmest Regards,
Winson Widarto
President
ANU International Students’ Department
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ANU International Students’ Living Guide
1. Introduction of the International Students’
Department (ISD)
1.1 Who are we?
ISD is one of the seven departments representing marginalised groups under
ANU Student Association. It is the peak representative and advocacy body for all
international students at the ANU. ISD is different from the Administrative
Division in that it is run by international students attending the ANU rather than
staff.
A. ‘Representative’
We are the voice of international students. We interact with other student bodies,
university figures and services to have an input from international students’
perspective, so as to promote multiculturalism on campus and improve
university experience for all students.
B. ‘Advocacy’
As the peak advocacy body for international students community at the ANU,
our primary role is to ensure the well-being international students, in their life
here in the capital city of Australia. We communicate with international students
throughout the year to assist with international students’ difficulties, receive
feedback on what could be done to improve university transition and continued
life, and act upon them.
1.2 Introducing ISD Executive Team 2017
Winson Widarto (President)
Hong Kong ● 2nd Year ● Bachelor of
Commerce (maj. in Accounting/Finance)
As the president, my main task will be to
protect, represent, advocate and advance
the interests of all international students
at the ANU. I will also act as the bridge
between the university and international
students to ensure the voices of
international students are heard.
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ANU International Students’ Living Guide
Anson H. Wong (Executive Vice-President)
Hong Kong ● 3rd Year ● Bachelor of
Accounting/Finance (maj. Capital
Marketing/Marketing)
Hello! I am Anson, the Executive Vice-President for
ISD 2017. My main duties are to corporate with all
committees to handle internal running of ISD, as well
as assisting the President for his duty. We believe that
ISD will provide International students a nice year
with all efforts contributed by my fellow executives.
Andrea Bedon Pineda (Secretary)
Ecuador ● 2nd Year ● Bachelor of Engineering (Hons)
Hi, my name is Andrea. I am the secretary for the
ISD committee 2017. I come from Ecuador, so my
native language is Spanish. I am studying
Engineering(Hons). Throughout the year my role
would involve mostly the organization and flow of
communications within the department, as well as
miscellaneous helping.
Zac (Zhee Jing) Ng (Treasurer)
Malaysia ● 3rd Year ● Bachelor of Actuarial Studies
Being a Treasurer, I will use my all efforts to
maximize the outcome of events with lowest cost. We
are passionate to contribute more and more effort to
create a better year.
10ANU International Students’ Living Guide
Mina Kim (Vice-President for Advocacy and
Welfare)
South Korea ● 3rd Year ● Bachelor of Law/PPE
I was born and raised in South Korea, and am in
my third year studying Law/PPE. As VP for
Advocacy and Welfare, my primary concern will
be to listen to international students' suggestions
and feedbacks to investigate what is most needed
to students living miles away from home in a
different culture here at the ANU.
Sarah (Manling) Zhu (Vice-President for Liaison)
China ● 2nd Year ● Bachelor of Law/Commerce
Hello everyone! I am Sarah, the Liaison VP for ISD
2017. I am a second year Law and Commerce
student and I speak Mandarin, English and a little
bit Cantonese. With my team, I will liaise between
ISD and clubs and societies in 2017.
Kezia Kartika (Vice-President for Events)
Indonesia ● 3rd Year ● Bachelor of Commerce
I am Kezia, the Events Vice-President for 2017.
We are dedicated to provide more events and
functions for you this year, as to build up a
fruitful year!
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1.3 What do we do?
Our mission is:
• To communicate effectively with stakeholders through a system of
information exchange and feedback;
• To be accountable and transparent to our community;
• To foster integration within and between different groups of our
community; and
• To increase engagement and interaction with our community,
resulting in a greater presence.
Throughout the year, we will be putting on a variety of events to achieve our aim.
There will be workshops on different topics for you to familiarise with Australian
systems of education, employment, and many more. We also provide
opportunities for you to create networks with other international students,
through more social type of events.
1.4 Communicating with the ISD
A. Consultation Hour
Consultation Hour is held on Mondays between 10am to 12pm at the ANUSA
office. You can consult about any problem you have, any idea on how to improve
international students’ university life, or feedback on our performances etc.
With more technical issues, we will be able to refer you to more professional
resources.
B. Email
Email any enquiries or questions to www.info@anuisd.com.
C. Website
On our official website at www.anuisd.com, you can find information about the
department itself and other clubs and societies, our constitution, International
Students’ Living Guide and many other resources.
D. Facebook
We have a Facebook page named ‘ANU International Students’ Department’
(https://www.facebook.com/anuisd/) which you can ‘like’ to get timely
information on what is on. If you have specific questions or enquiries, you can
message us and we will put our best effort to answer your questions.
12ANU International Students’ Living Guide
1.5 Coming Up in 2017
ISD is holding a variety of events and function for the rest of the year.
• ISD Welcoming evening – August 3rd
• Visa & Migration Workshop – August 18th
• ISD Week “Home Away From Home” – August 21st-25th
• ISD Ball – September 14th
1.6 Officer Recruitment
You can get involved by applying to be an officer in one of our portfolios:
• Advocacy and Welfare;
• Events;
• Liaison; and
• Publication.
If selected, you will be working in a team environment both within your portfolio
and ISD team as a whole. The application process is likely to take place in July; if
you’re interested, please don’t hesitate to contact us through Facebook, email, or
have a chat with us at the International Students Welcoming Night (ISWE), which
is being held 3rd of August. We would love to see as many applications as possible.
13ANU International Students’ Living Guide
2. Student Representatives (ANUSA/PARSA)
2.1 ANU Students’ Association (ANUSA)
ANUSA is the peak representative body for all undergraduate students at ANU. It
aims to promote student welfare, high-quality and equitable education and
social well-being. ANUSA is made up of student-elect executives, academic
college representatives, general representatives, seven departments (for
marginalised groups of ANU), committees and professionals. If you are
experiencing any hardship in your university life, please don’t hesitate to contact
ANUSA representatives because they are there to help you. Below are the
information and email addresses of your 2017 representatives.
A. Executives
ANUSA executive members are made up of six students with different portfolios.
They generally oversee the matters within ANU and ANUSA.
President
- James Connolly
- sa.president@anu.edu.au
Vice President
- Eleanor Kay
- sa.vicepres@anu.edu.au
Treasurer
- Zhengxiang (Harry) Feng
- sa.treasurer@au.edu.au
General Secretary
- Kat Reed
- sa.gensec@anu.edu.au
Social Officer
- Cameron Allan
- sa.social@anu.edu.au
Education Officer
- Robyn Lewis
- sa.education@anu.edu.au
14ANU International Students’ Living Guide
B. Academic College Representatives
Academic College representatives are also student-elected members who are
the direct links between students and the staff and researchers of respective
academic colleges. These are the people you can contact if you have any issues
or feedback particularly with your courses or degree.
College of Arts & Social Sciences
- Ria Pflaum & Tess Hemmings
- sa.cass@anu.edu.au
College of Asia & the Pacific
- Yuka Morinaga & Mitch Clyne
- sa.cap@anu.edu.au
College of Business & Economics
- Matthew Faltas & Bobby Clark
- sa.cbe@anu.edu.au
College of Engineering & Computer Sciences
- Emma Boyd & Ash Wang
- sa.cecs@anu.edu.au
College of Law
- Ellie Dowling & Sammy Woodforde
- sa.col@anu.edu.au
College of Sciences
- Marcus Dahl & Allissa Li
- sa.science@anu.edu.au
C. Departments
Departments exist under ANUSA to specifically represent marginalised groups
in the ANU community. ISD is one of these departments.
Disabilities Student Association (DSA)
DSA is for students with disabilities, by students with disabilities. The
term ‘disabilities’ is a wide term including physical disability, mental
illness, dyslexia, autism, chronic illness, autoimmune disorders, etc.
- Officer: Aji Sana
- Contact: sa.disabilities@anu.edu.au
Environment Collective
Environment Collective is for students who want to engage in
environmental and social issues on and off campus.
- Officers: Georgia Dee & Leila Noble
- Contact: sa.environment@anu.edu.au
Ethnocultural Department
Ethnocultural Department is for ANU students identifying themselves as
people of colour. People of colour means all those who are marginalised
due to white supremacy.
- Officer: Rashna Farrukh
- Contact: sa.ethnocultural@anu.edu.au
15ANU International Students’ Living Guide
International Students’ Department (ISD)
ISD is a representative and advocacy body for all international students
at the ANU. It aims to ensure well-being of international students.
- Officer: Winson Widarto
- Contact: sa.international@anu.edu.au
Indigenous Department
Indigenous Department represents the needs and concerns of
Indigenous students at the ANU.
- Officer: Makayla-May Brinkley
- Contact: sa.indigenous@anu.edu.au
Queer* Department
Queer* Department is for queer*-identifying or questioning students at
the ANU. Queer* includes but is not limited to homosexual, bisexual,
transgender, nonbinary, intersex, genderqueer, asexual, polysexual,
pansexual, queer and other trans identities.
- Officer: Gabriel Scott
- Contact: sa.queer@anu.edu.au
Women’s Department
Every undergraduate woman at the ANU is a member of the Women’s
Department. It provides support, referrals and advocacy for women.
- Officer: Holly Zhang
- Contact: sa.womens@anu.edu.au
2.2 ANU Postgraduate & Research Students’ Association (PARSA)
Similarly, PARSA is the student representative body for postgraduate students at
the ANU. Again, please do contact your PARSA representatives for 2017 should
you come across any issues in your postgraduate university life.
A. Officers
PARSA officers have different portfolios, whether it be overseeing all
postgraduate and PARSA matters or representing minority groups on campus.
President
- Alyssa Shaw
- parsa.president@anu.edu.au
Vice President
- Kim-Marie Spence
- parsa.vp@anu.edu.au
Treasurer
- Juemin Shi
- parsa.treasurer@anu.edu.au
General Secretary
- Hansika Chopra
- parsa.gensec@anu.edu.au
Communication Officer
- Tanuj Parakh
16ANU International Students’ Living Guide
- parsa.communication@anu.edu.au
Education Officer
- Storm Viall
- parsa.education@anu.edu.au
Environmental Officer
- Binota Dhamai
- parsa.environment@anu.edu.au
Equity Officer
- Novi Leman
- parsa.equity@anu.edu.au
Indigenous Officer
- Jessa Rogers
- parsa.indigenous@anu.edu.au
International Officer
- Akeel Feroz
- parsa.international@anu.edu.au
Social Officer
- Wellington Barchue
- parsa.social@anu.edu.au
Women’s Officer
- Nathalie Blakely
- parsa.womens@anu.edu.au
B. Academic College Representatives
If you experience any sort of difficulties in your academic studies, you can
contact representatives of your academic college.
College of Arts & Social Sciences
- Lauren Sadow & Wendy Suiter
- parsa.cass@anu.edu.au
College of Asia & the Pacific
- Tanbeen Hasan & Reeba Nasim
- parsa.cap@anu.edu.au
College of Business & Economics
- Jinting (Janet) Gao & Rajan Gyanchandani
- parsa.cbe@anu.edu.au
College of Engineering & Computer Sciences
- Tahseen Kamal & Usama Elahi
- parsa.cecs@anu.edu.au
College of Law
- Ellen Riley & James Shin
- parsa.law@anu.edu.au
College of Medicine, Biology & Environment
- Dane Lyons & Xavier Fitzgerald
- parsa.cmbe@anu.edu.au
17ANU International Students’ Living Guide
3. Student Assistance Units
3.1 Student Experience & Career Development (SECD)
SECD provides services to help students through university. Some of the
programs they provide include:
• Employability and career advice;
• Careers fairs, graduate programs, work experience and internships;
• Opportunities to participate in volunteering and leadership experience;
• Connections within ANU community; and
• Orientation programs.
Also, you can use its drop-in sessions for career related enquiries. You can just
show up at these sessions without having to make a booking. Sessions are
available weekly at the following times:
• Monday 11am-1pm
• Wednesday 2-4pm
• Friday 11am-1pm
Phone: 6125 3593
Email (Careers): careers@anu.edu.au
Email (Learning Communities): learning.communities@anu.edu.au
Email (Student Experience): student.experience@anu.edu.au
3.2 Brian Kenyon Student Space (BKSS)
BKSS is a space run by ANUSA on campus open to all students to meet up with
friends, relax and chill. It provides services including:
• $1 NEspresso coffee and soft drink cans;
• Free tea and hot chocolate;
• Canteen with snacks and instant noodles;
• Noticeboard for ANU Clubs and Societies and other events;
• Magazines and newspapers;
• Free fruit and baked goods in the mornings; and
• Student bites (bag of fresh fruits, vegetables and baked goods for a gold
coin on Mondays).
Opening Hours: 8am-8pm, Monday to Friday (teaching period); 8am-2pm,
Monday to Friday (StuVac & Exams)
Phone: 6125 7458
Email: sa.studentspace@anu.edu.au
Location: Melville Hall (Building 12, Ellery Crescent), next to Commonwealth
Bank near the PopUp Village
18ANU International Students’ Living Guide
4. Before Arrival
4.1 Australian Student Visa
Before arriving in Australia, you should ensure that you have completed the
procedures to obtain your VISA. You can check the Department of Immigration
and Border Protection website for more information.
(http://www.immi.gov.au/Study/Pages/Study.aspx)
Important things to note:
• Your Visa can be obtained online or through education agents such as
IDP Education (https://www.idp.com/australia/studyabroad).
• There will be additional charges for the compulsory medical checkup
during the application of the VISA.
• When you receive your VISA, ensure that your VISA is correctly tagged
with the passport you are going to use to enter Australia!
• If the VISA is incorrect, you can correct it before you enter Australia.
• It would be convenient if the VISA were applied with a passport that has
a validity date, which extends till the end of your study.
Please refer to SECD Guide for more accurate and detailed information on visa.
4.2 Australian Customs and Quarantine Information
Before travelling to Australia, do make sure that you do not bring any prohibited
items. Should the items be brought, make sure you declare them upon arrival at
the airport. It is necessary for you to fill the Incoming Passenger Card on your
flight or before Customs. If you are unsure about any items to be declared, ask a
customs official. Failure to declare may result in serious consequences or a large
fine.
Such items that are prohibited may include:
• Firearms (Guns, blowpipes etc.), weapons (Knives, crossbows, baton
etc.);
• Illegal pornography;
• Illicit drugs;
• More than 2250mL of alcohol and 50g of tobacco products;
• Animals or protected wildlife;
• Certain food - Meat, poultry, fish, seafood, eggs, dairy, fruit and
vegetables (food items such as instant noodles are allowed/properly
sealed cooked items);
• Grains, seeds, nuts, plants, traditional medicines; and
• Cash amounting to more than AUD$10,000 or equivalent in foreign
currency.
19ANU International Students’ Living Guide
For more detailed information on Australian Customs and Quarantine, please
refer to: http://www.australia.gov.au/information-and-services/passports-and-
travel/customs-and-quarantine.
4.3 Accommodation
It is extremely crucial that you arrange for an accommodation as early as
possible as student accommodation is limited. If you are a 1st year student, it is
highly recommended that you live on campus so to give yourself time to adapt in
Canberra before deciding whether you want to move out eventually.
http://www.anu.edu.au/study/accommodation
February and July intake of 1st year students are also guaranteed a place at an
ANU college or hall, although this does not guarantee them a place at their
accommodation of first choice.
There is a list of student accommodation made available by the Australian
National University. The accommodations can be simply categorized into catered
accommodation and non-catered accommodations. Most of the accommodations
are on-campus with some exceptions (i.e. Fenner Hall). However transportation
will be provided at fixed timings.
Note: the ANU is undergoing a project that is aimed to expand the number of
beds at on-campus accommodations; therefore, the following accommodation
will only be valid for 2017.
A. Catered Accommodation
Bruce Hall
Burgmann College
John XXIII College
Ursula Hall
B. Self-Catered Accommodation
Bruce Hall Packard Wing (for postgraduate students)
Burgmann College Postgraduate Village (for postgraduate students)
Burton & Garran Hall
Davey Lodge (both undergraduate and postgraduate students)
Fenner Hall (both undergraduate and postgraduate students)
Graduate House (for postgraduate students)
Kinloch Lodge (both undergraduate and postgraduate students)
Lena Karmel Lodge (both undergraduate and postgraduate students)
Toad Hall (for postgraduate students)
Ursula Hall Laurus Wing (for postgraduate students)
Warrumbul Lodge (for postgraduate students)
20ANU International Students’ Living Guide
C. Temporary Accommodation
If you missed out on the accommodation application period or need somewhere
to stay before the on-campus accommodation check-in date, here is an
inexhaustive list of nearby accommodations that could be used by students
temporarily until you are able to secure an accommodation.
University House (ANU)
Academy House (ANU)
Novotel Canberra
Mantra on Northbourne
BreakFree Capital Tower
Quest Canberra
QT Canberra
Hotel Hotel
Avenue Hotel Canberra
Medina Service Apartments
Citystyle Executive Apartments
Canberra City YHA
D. Accommodation Transfers
A limited number of places will be offered to residents who wish to transfer
between residences in first semester 2017. If you currently reside in one of the
following residences and wish to transfer from where you are to another
residence you can apply for an inter-residence transfer.
• Bruce Hall*
• Bruce Hall - Packard Wing*
• Burgmann College
• Burgmann College Postgraduate Village
• Burton & Garran Hall
• Davey Lodge
• Fenner Hall
• Graduate House
• John XXIII College
• Kinloch Lodge
• Lena Karmel Lodge
• Toad Hall
• Ursula Hall
• Ursula Hall - Laurus Wing
• Warrumbul Lodge
Step 1: Pick up an Application Form
Step 2: Complete and hand in the Application Form
Step 3: Applications are assessed
Step 4: Application results announced via email
21ANU International Students’ Living Guide
For more detailed information on inter-residence transfer, please refer to:
http://www.anu.edu.au/study/accommodation/advice-procedures/inter-
residence-transfer
4.4 Airport Welcome for New Students
The ANU holds a Welcome Service for new students at the Canberra Airport
(including family members). You must have an accommodation secured in order
to be able to use the service. The service will operate from the Tuesday 11th July
until Sunday 16th July from 9am to 5pm.
http://www.anu.edu.au/students/information-for/new-students/airport-
welcome-for-new-students
If you arrive during a time where the program is not available, you can use a taxi
or a shuttle bus service.
Taxi: http://www.visitcanberra.com.au/getting-around/taxis
Shuttle bus: http://www.visitcanberra.com.au/getting-around/buses
4.5 Important Documents
It is important that you always have a soft and hard copies of the following
documents during your time studying in Australia:
• Copies of passport
• Hard copy of student visa
• Academic transcript
• Certificate of Education (CoE)
• Emails and documents sent by ANU at the time of admission
4.6 University Email
ANU email service is the primary contact point between the university and
students. Be sure to activate your ANU email at http://outlook.com/anu.edu.au.
You can access your email account using your ANU ID and password. You can
access your ANU email on any computer using this link, as well as on ANU
computers. You can sync your university email to your smart phone or set up a
mail forward function if you use other accounts more often.
If you are unable to log onto any of the ANU electronic platforms, you can call the
IT help desk at (02) 612 54321. Alternatively, you can visit Chifley Library at
ANU during office hour.
22ANU International Students’ Living Guide
5. After Arrival
5.1 Bank
Opening a bank account should be among the first of things that you must do
when you just arrive. Deposit your cash because it is safer to put your cash in the
bank rather than keeping it on hand. By opening your bank account, you can sign
up for your mobile phone plan and other things. Make sure that you bring your
passport, CoE or student card, proof of residency and some cash to deposit.
A. Commonwealth Bank of Australia (CBA)
www.commbank.com.au
Tel: 13 22 21
Branch:
ANU, Pop-Up Village, University Dr,
Canberra, ACT 2600 (2) 13 22 21
29 – 33 Northbourne Ave, Canberra, ACT
2600 (2) 6276 3155
Cnr London Circuit & Ainslie Ave, Canberra,
ACT 2600 (2) 6276 3111
ATM:
Pop-Up Village, ANU
Canberra Centre, Ground Floor
Canberra Centre, Upper Level 19
B. Australia and New Zealand Banking Group (ANZ)
www.anz.com.au
Tel: 13 13 14
Branch:
10 Moore St, Canberra 2601 ACT
Shop AG15 Canberra Centre, 148 Bunda St,
Canberra 2600 ACT
ATM:
10 Moore St, Canberra 2601 ACT
15 Moore St, Canberra 2601 ACT
Canberra Centre, Ground Floor
23ANU International Students’ Living Guide
C. Westpac Bank
https://www.westpac.com.au/
Tel: 13 20 32
Branch:
Cnr Petrie Plaza & City Walk, Canberra ACT
2600
Cnr Badham St & Woolley St, Dickson ACT 2602
ATM:
Level 2, Near Big W, Canberra Centre
The Civic Centre 222 City Walk
Canberra, ACT 2601
D. National Australia Bank (NAB)
www.nab.com.au
Tel: 13 22 65
Branch:
London Circuit & Ainslie Ave, Canberra ACT
ATM:
Between Sumo Salad and ANU Commons,
Lena Karmel Lodge
121 Marcus Clarke Street
179 London Circuit, Canberra
5.2 Mobile Phone
There are three types of service that you can choose:
• Mobile Phone Plans: You can choose either 12 or 24 months plan. This
includes a new phone.
• SIM Only: If you choose not to buy a new phone, this option might be
more appropriate. You can choose the plan that suits on your necessity.
• Prepaid: Purchasing a pre-paid SIM card allows you to re-charge your
credit depending on your personal need.
For more information do check with the relevant telecom companies. You can
find some mobile phone service provider shops around Civic (Canberra City).
24ANU International Students’ Living Guide
A. Vodafone
www.vodafone.com.au
Shop AG18 Canberra Centre, 148 Bunda Street, Canberra
ACT
(02) 6230 7888
B. Optus
www.optus.com.au
Shop AG12A Canberra Centre, 148 Bunda Street, Canberra
ACT
(02) 6257 9600
C. Telstra
www.telstra.com.au
Shop AG06/07 Canberra Centre, 148 Bunda Street, Canberra ACT
(02) 6247 9777
D. Virgin Mobile
www.virginmobile.com.au
Shop AG23 Canberra Centre, 148 Bunda Street, Canberra ACT
(02) 6257 9284
5.3 Overseas Student Health Cover (OSHC)
A. How to Get OSHC Card
If you have bought your OSHC policy from Allianz Global Assistance through
ANU (if you’ve selected ANU to organize the insurance for you), you can order
your OSHC card online.
1. Go to www.oshcallianzassistance.com.au and log into the Student Section
using your policy number (student ID number without the “U”), family
name and date of birth.
2. Click on “Order a membership card”. Enter your details and Australian
address.
3. Our membership card and policy document will be posted to the postal
address listed within 5 business days.
If you are covered by a different insurance, please refer to contact your
insurance company directly.
25ANU International Students’ Living Guide
B. How to Claim Insurance
There are three ways to submit a claim, online, by post and on campus.
For online claim:
1. Log in to your OSHC provider’s website
2. Record the claim reference number at the submission page and write it
on your original receipt or invoice.
3. Send the original invoice or receipt to your OSHC provider’s office.
Your OSHC provider usually sends you a mail containing their addresses for
claims.
By post claim:
1. Collect a claim form from your OSHC’s provider nearest office or
download it online.
2. Complete the claim form and attach the original invoice or receipt.
3. Send the claim form and your original invoice and or receipt to your
provider’s address.
On Campus claim:
For most claims below $105, you can go to ANU Student Exchange, Building X-
005, 121 Marcus Clarke Street, Acton, ACT 0200 and seek Client Service
Representatives. They will assist you with claims and issue a cash claim up to
$105.
What is bulk-bill?
Bulk billing is when the health clinic or institution you visited accepts your
OSHC card benefit as a full payment for the service provided. As such, you will
not be required to pay anything. You are usually required to sign a form and
show your valid OSHC card to ensure that you are eligible and that your
insurance card is valid. The list of bulk-billed clinics is available on your
respective OSHC provider’s website. ANU’s clinic is one of the closest bulk-
billed clinics covered by your OSHC.
C. Fees for Health Check
Every medical service is given a recommended fee by the Australian
Government. However, certain clinics may charge more than the recommended
fee. This fee is called a gap fee and is not covered by your OSHC. This fee
depends on the health institutions and the medical services provided to you.
You should check with your clinic before making an appointment.
26ANU International Students’ Living Guide
D. What is Covered?
OSHC usually pays for most medical service consultations. However, limited
benefit applies for medicine, special services (such as dentist, optometrist, etc)
and additional services such as ambulance services. Partial coverage for such
services might apply depending on your OSHC provider and the type of OSHC
that you purchased. Additional membership fee can be paid to certain OSHC
provider to allow wider coverage. You should check with your insurance
company due to the frequent change in this area.
5.4 Proof of Identity
In a lot of circumstances, you will be required to show a proof of identity (for
example, when buying alcohol, renting a house, or doing banking). Student ID is
usually insufficient as a proof of identity, so you need a more legitimate, official
document. Your passport is always sufficient, but sometimes this can be
inconvenient (due to size, risk of losing it). Driver’s license is the most common
type of proof of identity/age, so it would come in handy if you have one. If you’re
over 18, you can also get a proof of identity card issued from Access Canberra
Service Centres (Belconnen, Gungahlin, Tuggeranong, Woden & Dickson Motor
Registry) - remember to bring your other form of proof of identity and residency
to get this issued though, and initial provision and replacement has a fee.
6. University Life
6.1 Student ID
A. Why do we need it?
Student ID is used to borrow resources from ANU libraries, get access to
printers at ANU, get access to some of the ANU buildings, get student discounts
in Canberra, and as a proof of identification on campus and for exams (it is
compulsory to bring your student ID to exams).
B. Where to get it
You can get your Student ID from Manning Clark Centre (MCC) foyer any time
during o-week and week 1. You need to have fully enrolled in your courses,
know your student number and bring an official proof of identity document to
get this issued.
C. Replacement Card
If you lose or break your card throughout your university years, you can get a
replacement card issued for $25. To place an order, ISIS -> Main Menu -> ISIS ->
Account Details -> Miscellaneous Purchases -> Student Card. You then need to
pick up your replacement card from Student Central, which is a service centre
for student administration such as student records, student cards, etc.
27ANU International Students’ Living Guide
• Address: Building X-005, 121 Marcus Clarke Street, Canberra (Open
Monday to Friday, 9am-5pm)
• Phone: 135 268 (135 ANU)
• Email: student@anu.edu.au
6.2 Australian Class Structure
Class structures depend on what courses you’re doing. You might have lectures
and tutorials, or seminars, or lectures and labs.
A. Lectures
Lectures times are usually fixed so you’ll have to work your schedule around
those times, but in case you miss your lectures, you can also watch them online
afterwards, using Echo360 system on your Wattle page.
B. Labs
If you do courses that require labs, they are usually compulsory and you kind of
need to be there anyway to get anything out of those courses, so unfortunately
they are not recorded, however the times are also fixed.
C. Seminars and Tutorials
For some seminars and tutorials, there is only a limited number of available
time slots that you will need to choose depending on your weekly schedule.
This is done through wattle, and it is always handy to know what day and what
time those times are being released for sign ups, especially for large cohorts, as
good time slots tend to be filled up within seconds. So keep your eye out for any
relevant information in your first couple of lectures.
6.3 How to use resources
A. Programs and Courses
It’s extremely important that you understand how your program works before
the semester commences. It is strongly advised that you go to
http://programsandcourses.anu.edu.au/program/find, enter the name of your
program, and read through the content thoroughly, so that you know what you
are expecting from your program, and what compulsory courses you should
enrol in to satisfy the minimum requirement of your degree.
Please note that you can seek advice from your college student office for
programs and courses related advice.
B. ISIS
This is used to enrol in your courses, and to retrieve other official
documentation, such as updating your personal details, requesting an academic
28ANU International Students’ Living Guide
transcript, paying fees, etc. Especially, it’s super important that you update your
personal information regularly on this website, just in case. If you need help
with enrolment through ISIS which is the foremost issue starting university, you
can attend ISIS help sessions during O-Week. Note that you should always seek
advice from your college student office before changing your enrolment, as it
may impact your ability to remain a full time student or complete your program
on time, both of which would affect your visa status.
C. Wattle
This is where you can access the information that your course convenors and
tutors upload, such as general announcements, readings and past exams. This is
a platform where you can go to Echo360 to listen to past lectures, and sign up
for tutorials. So it’s a very important website that you need to check on a daily
basis.
D. Timetabling
You can use this website to see your classes all in one timetable -
‘www.anutimetable.com’. The official ANU timetabling program is pretty poor,
so this is something that students generated for everyone to use and it’s quite
handy.
E. ANU Academic Skills and Learning Centre
This is a useful source that ANU provides for academic skill development and
communication strategies. Apart from the workshops they run during O-week,
you can book an advicory session for your personal use, or use their drop-in
sessions held at Chifley Library on weekdays 1-3pm, which can be used for
quick queries. Their contact details are available at:
http://www.anu.edu.au/students/contacts/academic-skills-learning-centre.
F. Access & Inclusion
Access and Inclusion (A&I) assist student who have a permanent or temporary
disability, medical condition or who are recognised primary carers of person
with disability to participate fully in their program of study by providing advice,
support and adjustment that minimise the impact of disability in education.
What is disability?
Disability can be a permanent or temporary medical condition, including but is
not limited to:
• Blindness/Vision impairment;
• Deafness/Hearing impairment;
• Specific Learning Disability;
• Physical/Mobility disability;
• Chronic medical conditions; and
• Mental health and psychological conditions.
29ANU International Students’ Living Guide
What support can you receive?
Education Access Plan (EAP) includes but is not limited to:
• Note taking;
• Participation or practical assistant;
• Special (alternative) exam arrangements;
• Access to the A&I resource;
• Room and assistive technology hub;
• Ergonomic equipment;
• Software for PC and Mac;
• Alternative formatting service;
• Advocacy;
• Advice and assistance for physical access issues on campus and
accessible accommodation; and
• Referral to other services.
How can you register with Access & Inclusion?
Before you can receive the support, you need to register with A&I and provide
documentation from a medical expert that describes the nature of the disability
or medical condition and how it impacts on your ability to undertake your
studies. These are the steps you must follow to register:
1. Gather documentation from a medical professional.
2. Book a registration appointment by calling or emailing A&I.
3. Attend your appointment – make sure you bring your medical
documentation.
Contacts
• Website: http://disability.anu.edu.au/node/121
• Telephone: 02 6125 5036
• Fax: 02 6125 9881
• TTY: 02 6125 3008
• Email: access.inclusion@anu.edu.au
G. ANU Email
If you link your wattle site with your ANU email address, it sends you a daily
wattle update where you can see new uploads on your wattle course pages and
other announcements that might be useful for getting internships or scholarship
opportunities. The ANU also sends surveys and on campus news. Information
about your academic progress and enrolment status is also sent to your ANU
email address. Since they influence your visa status you should check your ANU
email regularly.
H. Libraries and Library Webpage
Other than the two main libraries on campus - Chiefly and Hancock, there are a
number of other libraries, such as Art & Music Library, Law Library and Menzies
Library. There is plenty of study spaces in these libraries that you are entitled to
use. ANU Library website is useful when you wish to search for particular
30ANU International Students’ Living Guide
research sources (online or hard-copy, manage your resource loans, or book
group study rooms in libraries).
I. Assessment Appeals
When you feel that the grades you received on your assessments are faulty, you
have the option of appealing such grades. It is encouraged that you seek advice
from the Dean of Students, ANUSA or PARSA first and foremost. Appealing a
result does not guarantee you a higher mark; you can get a higher mark, the
same mark, or a lower mark. The appealing process is formal - please refer to
the following website for more information:
http://www.anu.edu.au/students/program-administration/assessments-
exams/assessment-appeals.
J. Other Resources
There are a lot of other Facebook pages that might be useful for your everyday
life at the ANU. Because a lot of these are a part of ‘ANU Community’, you need
to link your ANU email address to the community to be able to join these groups.
You can link your email address through this link:
https://www.facebook.com/groups/groupsatanu/.
Once you do this, you will be able to view the list of Facebook groups within
ANU, and choose which ones to join. Below are a few groups you might find
useful.
New@ANU 2017
New@ANU 2017 is a general forum designed to help new and
commencing students’ transition into university life. In this forum, you
can post any general questions and exchange information with other
students.
https://www.facebook.com/groups/993531160757241/?fref=ts
• ANU Stalkerspace
ANU Stalkerspace is a general forum for all ANU students. In this forum,
you can post any general questions, your own rants, or just funny
encounters (‘memes’). You might also be able to find tips for shopping if
there’s a sale at a supermarket, or get information about interesting
public lectures.
https://www.facebook.com/groups/ANUstalkerspace/?fref=ts
Free & For Sale
Free & For Sale is a marketplace for second-hand items from ANU
students. The kinds of items for sale ranges from make-up and clothes
to cars and houses. It becomes useful when you’re settling in and
needing cheap things at the start of the semester, and when you
urgently need to get rid of your stuff at the end of the semester before
holidays begin.
31ANU International Students’ Living Guide
https://www.facebook.com/groups/168566156606016/?fref=ts
Textbook Exchange
Textbook Exchange is similar to Free & For Sale page, except it’s just
with textbooks. New university textbooks are ridiculously expensive, so
a lot of students prefer to buy them second-hand from students who
took that particular course previously, and sell them after they finish
the course. Be careful to check your course guide before you buy the
textbooks to make sure they are the right textbook or edition.
https://www.facebook.com/groups/168566139939351/?fref=ts
Housing
Housing has offers for houses, apartments and UniLodge rooms for lease,
whether it be for the academic year, or just for the holidays.
https://www.facebook.com/groups/168566153272683/?fref=ts
Events & Parties
If you enjoy being up to date with what’s on at the ANU, this is the right
group for you. Events & Parties has information on upcoming events
both on and off campus . Likewise, if you want to advertise an event
you’re organising, you are free to do so in this group.
https://www.facebook.com/groups/168566149939350/?fref=ts
Jobs & Internships
Jobs & Internships is a group where people post information on
employment and volunteer opportunities.
https://www.facebook.com/groups/168566143272684/?fref=ts
6.4 Important Dates
Monday 17 Jul: Semester 2 O-Week (Bush Week) begins
Monday 24 Jul: Semester 2 begins
Friday 11 Aug: Deadline to pay Semester 2 tuition fees
Thursday 31 Aug: Census Date
Monday 4 Sep: Teaching Break begins
Monday 18 Sep: Teaching Break ends
Monday 25 Sep: ACT Family & Community Day holiday
Monday 2 Oct: Labour Day holiday
Thursday 2 Nov: Semester 2 Examination Period begins
Saturday 18 Nov: Semester 2 Examination Period ends
Thursday 30 Nov: Semester 2 results released
Monday 25 Dec: Christmas Day holiday
Tuesday 26 Dec: Boxing Day holiday
For more information, please refer to:
http://www.anu.edu.au/directories/university-calendar?year=2017
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