AUTUMN | 2018 - IRD Duhallow
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AUTUMN | 2018
1
HORTICULTURE PAGE
contents
contents
Horticulture...................................................Local Training Initiative.........29
Business
AUTUMN | 2018
AUTUMN | 2018
PAGE
Start Your Own Business....................................................SICAP................04 HEALTH & SAFETY PAGE
Training Delivery & Evaluation..........................................Skillnet..............05 FAR First Aid..........................................................................Skillnet..............30
Training Needs ID & Design..............................................Skillnet..............06 Manual Handling Instructor................................................Skillnet........30-31
Essentials Project Management.........................................Skillnet........07-08
First Aid Refresher................................................................Skillnet........31-32
Supervisory Management...................................................Skillnet..............09
Time Management & Productivity using Outlook........Skillnet..............10 Health & Safety Rep Training..............................................Skillnet........32-33
Time Management & Productivity using Gmail.............Skillnet..............11 Manual Handling....................................................................PEIL.............33-34
Autism Awareness in the Workplace ..............................Skillnet..............11 Basic First Aid for Farm Families.......................................SICAP................34
Technical Report Writing...................................................Skillnet..............12
An Introduction to Mediation..........................................Skillnet.........12-13 HEALTH CARE PAGE
Negotiation Skills..................................................................Skillnet..............13 Patient Moving and Handling.............................................Skillnet..............35
GDPR & Data Protection...................................................Skillnet........13-14
Understanding Dementia....................................................Skillnet........35-36
Sage Accounting....................................................................PEIL.............14-15
Frontline Office & Reception Skills..................................SICAP................15 Medication Management.....................................................Skillnet........36-37
CPR..........................................................................................Skillnet..............37
cAREER PREPARATION PAGE
Work Experience.................................................................Skillnet..............38
Styling for an Interview.......................................................PEIL....................16 QQI Level 5 Health Care Assistant..................................Skillnet........38-39
Psychometric Testing............................................................PEIL....................16 Pain Management..................................................................Skillnet........39-40
CV Preparation & Interview Skills....................................PEIL....................17
Networking for Employment Seminar.............................PEIL....................18 End of Life Awareness Training for HealthCare Providers......Skillnet........40-41
Ability Training Programme................................................Ability................18 Safeguarding of Vulnerable Adults......................................Skillnet..............41
Bursaries............................................................................................................53 Communications...................................................................PEIL.............41-42
Job Centre..............................................................................SICAP.................53 Infection Prevention & Control.........................................PEIL.............42-43
Women’s Training Programme for Employability
Inclusion and Learning.........................................................PEIL.............54-55 HUMAN RESOURCES PAGE
Resilient Youth Initiative ReY..........................................................................55 Disciplinary & Grievance Procedures..............................Skillnet........44-45
Mentoring...........................................................................................................55 Infection Prevention & Control.........................................Skillnet..............45
childcare & parenting PAGE it PAGE
Lámh Module 1.....................................................................Skillnet..............19 Advanced Excel.....................................................................Skillnet..............46
Moms Matter.........................................................................PEIL.............19-20 Intermediate Excel...............................................................Skillnet........46-47
Special Needs Assisting.......................................................PEIL....................20
Computer Skills for Work..................................................PEIL....................47
FINANCE & ACCOUNTING PAGE
PERSONAL DEVELOPMENT PAGE
IPASS PAYE Modernisation.................................................Skillnet...............21
SAGE PAYE Modernisation.................................................Skillnet...............22 Personal Development........................................................PEIL....................48
Assertiveness Workshop....................................................PEIL.............48-49
MARKETING & SALES PAGE
Finding My Way......................................................................SICAP................49
An Introduction to Photoshop..........................................Skillnet...............23 Women for Change Project.............The Wheel Training Links.........49-50
Customer Service & Complaint Handling.....................Skillnet...............23
Successful Cash Collection by Telephone......................Skillnet...............24 Towards Occupation............................................................SICAP................50
Word Press Website Design..............................................Skillnet...............25
WAREHOUSING
FOOD PAGE
Forklift Training......................................................................Skillnet..............51
PAGE
An Introduction to Sugar Craft.........................................Skillnet...............26
Warehouse Operative.........................................................Skillnet..............51
Food Safety Level 2..............................................................Skillnet...............26
AGRICULTURE PAGE
Craft PAGE
Boom Sprayer........................................................................Skillnet...............27 Card Making & Paper Craft................................................SICAP.................52
Hand Held Pesticide Application......................................Skillnet.......27-28
Chainsaw Training.................................................................Skillnet...............28
2 3
Business
Business
Course Name: Course Name:
START YOUR OWN BUSINESS Training Delivery & Evaluation
Start Date: 25th September
Start Date: 9th, 16th, 23rd, 30th of October
Day of the Week: Tuesday
Day of the Week: Tuesday
Time: 6.30pm -9.30pm
Time: 9.30am – 5.30pm
Duration: 6 Evenings
Duration: 4 Days
Venue: James O’Keeffe Institute, Newmarket
Venue: James O’Keeffe Institute, Newmarket
Tuition Fee: €25
Tuition Fee: €350
Accreditation: Cert of attendance.
Accreditation: QQI Level 6 (6N4329)
Learn the Fundamentals of Starting Your Own Business. From Business Research The purpose of the Certificate in Training Delivery and Evaluation programme is
and Finance, to Marketing and Sales, we cover the fundamentals of getting started to provide training delivery personnel with the tools and techniques required to
in Business. effectively deliver, assess and evaluate their training programmes.
A certificate of attendance will be provided which is required for anyone looking Course Content:
at applying for the BTWEA / STEA • Adult Learning Principles
• Setting Training Objectives
Course Outline:
• Roles and Competencies of an Effective Trainer
• Introduction to Business Plan Template & Outline of Product or Service
• Preparing for Delivering Training
• Market Research
• Training Delivery
• Business Planning
• Learning Assessment and Training Evaluation
• Market Research
• Refining Description of your Product or Service
Learning Objectives
• Promotion of your Product or Service On completion, participants will be able to:
• Legal structure and regulatory environment • Identify the key principles of adult learning and incorporate these into the design and
• Introduction to Monthly Cash Flow Forecasting delivery of their training activities.
• Employment Law • Set clear and specific training objectives for their programmes.
• Tax Overview • Outline the roles and competencies of an effective trainer.
• Monthly and yearly cash flow for up to 3 years • Explain the principles of group dynamics in a training environment.
• Recap on sales targets. • Discuss the specific issues of equality, diversity and disability regarding training access and
• Basic Record Keeping delivery in the context of current legislation.
• Sources of Finance and Government Initiatives to support enterprise • Identify the key components in preparing for training delivery.
• Professional Relationships • Deliver an effective training programme.
• Providing for your Retirement • Identify appropriate assessment techniques for a training intervention.
• Bringing it all together in your business plan. •A ssess a range of models, techniques and approaches to evaluate training programmes
effectively.
• Produce an evaluation report for a training programme, highlighting the areas of success
and the opportunities for improvement.
Book any of these courses on www.irdduhallow.com
or contact 029-60633 / duhallow@irdduhallow.com
4 5
Business
Business
Course Name: Course Name:
Training Needs ID & Design Essentials of Project Management
Start Date: 6th, 13th, 20th, 27th November and 4th December Start Date: 22nd & 23rd October
Day of the Week: Tuesday Day of the Week: Monday & Tuesday
Time: 9.30am – 5.30pm Time: 9.30am – 5.30pm
Duration: 5 Days Duration: 2 Days
Venue: James O’Keeffe Institute, Newmarket Venue: James O’Keeffe Institute, Newmarket
Tuition Fee: €400 Tuition Fee: €200
Accreditation: QQI Level 6 (6N4329) Accreditation: Cert of Attendance
Certification: Training Needs Identification and Design Certificate – Level 6 on
the National Framework of Qualifications (NFQ) Day 1
Learning Objectives: On course completion Learners will be able to:
Module 1 - Defining
what project management is all about
• Examine the internal and external environmental factors influencing training and Defining and understanding project management
development requirements
• Examine the impact of organisation strategy, policy, vision and mission on training Module 2 - U
nderstanding the role of project governance
and development Defining project roles and responsibilities
• Assess a range of approaches and techniques to conduct a training needs
Workshop: - Defining project structures
analysis
• Outline the stages in conducting a training needs analysis Module 3 - The role of the project manager
• Assess a range of Instructional System Design (ISD) models
Workshop: - What is required to become a project manager
• Apply a comprehensive range of specialised skills and tools in identifying the
barriers to training and attitudes to training in an organisation Module 4 - O
verview and rationale behind Best-Practice Project Management
• Devise a training plan based on prioritised training needs to include a cost Process and how this is applied in industry
benefit analysis
• Design a training intervention, that incorporates a range of design factors to Module 5 - Application of Project Management Process
include trainees, adult learning theories, motivation theories, objectives, exercises, Workshop: - Showing Project Case Studies on how Best Practice is
training methods, learning aids, location and facilities applied
• Develop appropriate training content and materials using a range of learning
aids to include web based facilities, software, flipcharts and handouts Module 6 - Initiating a Project
• Evaluate a range of performance management approaches in the context of Stakeholder and Communication Management
identifying training and development needs
• Conduct a Training Needs Analysis (TNA) to identify training and development Evaluation of project initiation and key project metrics
needs for an organisation and or individual Project definition and project chartering
• Identify TNA outcomes in terms of gaps in knowledge, skills and attitudes Workshop: - Defining project benefits and value and how these should
be incorporated into projects
Doing in house training in your company?
Call 029-60633 today to avail of a 15% discount
Book any of these courses on www.irdduhallow.com
Continued overleaf
6 7
Business
Business
Day 2
Course Name:
Module 7 - P
lanning a Project
Identifying, managing and controlling project Supervisory Management
scope (understanding project success) Start Date: 18th September
Evaluation of project planning and milestones Day of the Week: Tuesdays
Cost and Time Estimation Practices Time: 6.30pm – 9.30pm
Duration: 10 Nights
Workshop: - Developing a realistic schedule using milestones
Venue: James O’Keeffe Institute, Newmarket
Workshop: - Risk, issue and dependency management – how to do Tuition Fee: €350
it effectively Accreditation: QQI Level 6 (6N4329)
Module 8 - E
xecuting a Project The purpose of this QQI Level 6 award is to equip the learner with the
Evaluation of project execution & control - managing change relevant knowledge, skill and competence to work in a range of industry sectors
Project Leadership – what to do and when independently in a supervisory capacity.
Who should attend?
How to manage the project team
This module is designed to equip learners with essential knowledge to strengthen
Workshop: - Managing your stakeholders – meeting management and develop their supervisory management skills. It is aimed at those who are
currently employed at supervisory level or those wishing to progress to this level. This
Module 9 - C
ontrolling a Project module aims to promote good practice in planning, managing and delivering a quality
Application of Project Control Tools service.
Workshop: - Reporting Project Performance Course Outline;
Unit 1 – Analysis and Decision Making
Developing and Managing Project Contracts Unit 2 – Quality and Customer Focus
Unit 3 – Planning, Organising and Prioritising
Module 10 - C
losing a Project Unit 4 – Strategic Planning and Change Management
Evaluation of project closing Course Objectives;
Transition your project to Business as Usual Practise effective supervisory management skills
Make strategic, objective and timely decisions based on analyses of all relevant
Project closure – how to guarantee that project are closed
available information
Workshop: - Project Reviews and Lesson Learnt Appreciate the importance of developing quality systems and standards within an
organisation
Develop a customer oriented quality service consistent with best practice and
standards
Appreciate the importance of effective communication with all stakeholders in the
organisation
Plan for and respond to the changing environments in a particular employment
sector
Summary of Assessments
Skills Demonstration 60%; Portfolio (40%)
Book any of these courses on www.irdduhallow.com
or contact 029-60633 / duhallow@irdduhallow.com
8 9
Business
Business
Course Name: Time
Management Course Name: Time
Management
and Productivity using and Productivity using GMAIL
Microsoft Outlook Start Date: 2nd October
Day of the Week: Tuesday
Start Date: 11th September Time: 9.30am -5.30pm
Day of the Week: Tuesday Duration: 1 day
Time: 9.30am – 5.30pm Venue: James O’Keeffe Institute, Newmarket, Co. Cork.
Duration: 1 Day Tuition Fee: €150
Venue: James O’ Keeffe Institute, Newmarket, Co. Cork. Accreditation: Cert of attendance
Tuition Fee: €150
Accreditation: Cert of Attendance Workload & Time Management using Gmail training course will provide participants
with a totally practical and workable solution to managing their workload and time
This course combines the perfect balance of theory with practical presentation more effectively.
Workload & Time Management using Microsoft Outlook’ training course will
provide participants with a totally practical and workable solution to managing
Course Content:
their workload and time more effectively.
• Time Management Principals
Course Outline; • Customise Gmail
• Time Management Principals • Working with your personal calendar and tasks.
• Working with Gmail
• Overview of MS Outlook Basics
• Working with your address book.
• Customise MS Outlook
• Working with others and Data Collaboration
• Working with your personal calendar and tasks. • Working with Tasks
• Working with email.
• Working with your address book.
• Working with others and Data Collaboration Course Name: Autism Awareness
in the Workplace
Start Date: 9th October
Day of the Week: Tuesday
Time: 7.00pm -10.00pm
Duration: 1 day
Book any of these courses on Venue: James O’ Keeffe Institute, Newmarket
Tuition Fee: €20
www.irdduhallow.com Accreditation: Cert of attendance.
The Autism Awareness Workshop is given by AADI. This one evening workshop
endeavours to give participants a clear understanding of what autism is,
challenge misinformation regarding this invisible disability.
AADI work with participants to help them to experience what it might be like to
For further queries contact 029-60633 have certain symptoms of autism; how the condition affects the individual and also
e: duhallow@irdduhallow.com their family; legislation and diagnosing in Ireland; current research findings from across
the globe; and finally how an Autism Assistance Dog can change the world for a
child with autism and their family and the training that is carried out to achieve this
transformational support
Continued overleaf
10 11
Business
business
• The Framework of Mediation
Course Name: • Exercise Sunshine Foods – checking Conflict Triggers and Conflict Boundaries and
Technical Report Writing Journeys of Inference
• Introduce the demo - show demonstration of Mediation
Start Date: 16th of October • The Benefits to using Mediation as a Dispute Resolution Intervention
Day of the Week: Tuesday • Mediation Training Mediation / Context in Ireland/Mediators’ Institute of Ireland
Time: 9.30am -5.30pm
Duration: 1 day
Venue: James O’ Keeffe Institute, Newmarket, Co. Cork.
Tuition Fee: €99 Course Name: Negotiation Skills
Accreditation: Cert of Attendance Start Date: 27th September
Day of the Week: Thursday
Produce a piece of business writing for a defined purpose Time: 9.30am -5.30pm
Produce a piece of business writing that satisfies an organisation’s business writing Duration: 1 day
conventions Venue: James O’ Keeffe Institute, Newmarket, Co. Cork.
Tuition Fee:: €120
Use effective and appropriate tone, language and level of formality to meet
Accreditation: Certificate of Attendance
specified standards when writing for a business purpose
Incorporate basic statistics and visual material in the content or in an appendix Upon completion, the learner will:
• Enhance your skills as an influencer/ negotiator
• Understand how to be an effective, assertive and persuasive communicator
• Understand how to negotiate in a variety of relevant work-based scenarios
• Improve your impact within your own sphere of influence
Course Name: • Learn how to persuade and influence others as management tools
Course Outline
An Introduction to Mediation • Be aware of and classify different types of negotiation situations
• Understand the stages of the negotiation process
Start Date: 14th of November • Identify the obstacles to negotiation
Day of the Week: Wednesday • Evaluate your own current influencing and negotiating style
Time: 9.30am -5.30pm • Practice different negotiation styles and influencing tactics
Duration: 1 day • Carry out principled and collaborative negotiations
Venue: James O’ Keeffe Institute, Newmarket,
Tuition Fee: €110
Accreditation: Cert of attendance.
Training Agenda - One-Day Introduction to Mediation Course Course Name:
• What is mediation?
• How and why does Mediation Work?
GDPR & Data Protection
• The Principles underpinning Mediation as a Process Start Date: 18th September
• The core of mediation and resolving conflict– Perceptions, Information deficit Day of the Week: Tuesday
and distortion Time: 9.30am -5.30pm
• Creating a Paradigm Shift Duration: 1 day
• When conflict happens – what drives it? What happens in the brain? Venue: James O’ Keeffe Institute, Newmarket, Co. Cork.
• The Journey of Inference.
Tuition Fee:: €80
• Identifying Issues, Positions, and Underlying Interests
• How to Identify what is really going on for a person in conflict Accreditation: Certificate of Attendance
• Exercise – Underlying Interests and Social Drivers
12 Continued overleaf Continued overleaf
12 13
business
business
Course Content; Client Profile
• Identifying key changes in Data Protection legislation and how they will impact your It is important that each client have basic computer experience and a working
organisation. knowledge of the keyboard, mouse and be able to switch on and off a PC.
• Identifying Individuals rights and your organisations obligations under the regulation.
• Obtaining consent and knowing your legal basis for processing.
• Awareness of liabilities & penalties under the GDPR.
• How to effectively conduct a data audit for your business.
• Raising Staff Awareness
Course Name: Frontline Office &
This is a PEIL co
ur se
Supporting Women Reception Skills
Returning to the
Course Name: Sector: Office Administration
Workforce Start Date: Friday 5th October
Sage Accounting Day: Fridays
Time: 10am -1pm
Date: Wednesday 12th & Thursday 13th of September Duration: 1 morning per week for 10 weeks
Time: 9.30am-5.30pm. Venue: James O’Keeffe Institute Newmarket Co Cork
Duration: 2 Full Days Accreditation: QQI minor award NFQ Level 5
Venue: James O’Keeffe Institute, Newmarket Availability: Limited Spaces Available
Accreditation: Certificate of Attendance
Programme Description: The purpose of this training is to equip learners with
Sage is one of the leading accounts software applications used in business today the knowledge, skills and competences required to carry out reception related tasks
for processing accounts and producing various financial reports. and operations as a front line representative in a range of organisations.
The aim of this training course is to provide participants with the necessary skills Course Content & Learning Outcomes: Learners will:
& knowledge which will enable trainees to manage their own suppliers, customers, • Examine the skills, functions and responsibilities of a receptionist or front line
produce sales invoices & credit notes and allow each participant to learn skills office representative within an organisation.
which will help them to process various reports at month end including VAT • Explore the range of telecommunications network equipment used within a
reception and or front office context, to include, telephone management systems,
Returns monthly statements etc.
electronic directories and computer networks.
Course outline • Apply a range of communication skills including personal, interpersonal and
• Introduction technological proficiencies using effective tone, pitch, use of voice and body
• Irish Tax System language.
• Produce reception material to include notices, inventory of equipment, stock
• Suppliers requisitions, petty cash system, diary, post log, visitors log and telephone messages.
• Customers • Respond quickly in pressurized reception related circumstances requiring fast and
• Nominal Accounts efficient comeback.
• Invoices, Credit invoices (returns) • Display a professional approach to receiving visitors, use effective customer service
• Bank Accounts skills, upkeep of visitor’s log book, use initiative around unexpected visitors and
• Departmental Accounts maintain composure when dealing with complaints.
• Apply a range of general administrative skills within the reception and or front
• Trial Balance
office context, to include filing, booking and preparing for board meetings or
• Profit & Loss conferences, organising visitor waiting area, arranging appointments, preparing an
• Monthly reports itinerary, making reservations, providing information to visitors, ordering stationery,
• Debtors – Creditors dealing with incoming and outgoing postal dispatches and courier services.
• Customer statements
• Vat Returns
• Month End
• Year End
Continued overleaf
14 15CAREER PREPARATION
CAREER PREPARATION
Course Name: Styling for This is a PEIL co
ur se Course Name: CV This is a PEIL co
Supporting Women ur se
an Interview Returning to the Preparation & Interview SuRepporting Women
27th November 2018
turning to the
Start Date:
Time: 10.00am-1.00pm
Workforce Skills Workshop Workforce
1.30pm-3.30pm Start Date: October 2018
Duration: 1 Day Time: 10.00a.m-4.00p.m
Venue: IRD Duhallow, James O’Keeffe Institute, Newmarket Duration: 3 Days
Accreditation: Certificate of Attendance Venue: James O’Keeffe Institute, Newmarket
Accreditation: Certificate of Attendance
This interactive ‘Dressing for an Interview’ workshop, will teach you which colours &
style of clothes will suit your shape, personality and lifestyle. The evening workshop will Your CV is the first impression that a prospective employer gets of you, so it
look at those “Finishing Touches” to include hair, makeup, interview techniques and needs to be a carefully composed document. The aim of this workshop is to leave
body language. The morning session will include a colour demonstration on each the participants feeling stronger, more assured, and more determined when
person, advice on the best styles for your body shape, proportion and scale and we seeking employment. This 3-day workshop will help you to produce an effective
will finish by discussing interview looks (for different sectors) and how to create a CV that will give you a better chance of being successful in your search for a job.
working wardrobe that works for You so you look and act the part and you get the The workshops will also focus on critical success factors for sitting an interview.
job!
Who should attend?
Anyone who wants to sharpen their skills and create a CV which will help them
This is a PEIL co to stand out in front of future employers.
ur se
Supporting Women
Course Name: Returning to the
Course Content
• Preparing a high quality curriculum vitae for seeking employment.
Psychometric Testing Workforce • Improve your interview skills & become more confident in an interview situation.
• Assistance with putting together an action plan.
Start Date: TBC • Help to prepare a high quality cover letter.
Time: 10.00am-12.30am
Duration: 1 Day Course Outcomes
Venue: James O’Keeffe Institute, Newmarket • Feel more confident in your preparation for making a job application and
interview.
Accreditation: Certificate of Attendance
• Understand the needs of your potential employer and learn how to
communicate your skills and experience to the employer’s needs.
Psychometric testing is designed to find job-relevant information and will include a
combination of aptitude and personality tests which measure your job-relevant
cognitive abilities and personality. Psychometric tests can be very useful in career
planning, helping you to understand more about your personality, interests, aptitudes
and skills and how these might shape your career, personal choices and your return to
the workforce.
16 Book any of these courses on www.irdduhallow.com 17CHILDCARE & PARENTING
CAREER PREPARATION Course Name:
This is a PEIL co
Supporting Women
ur se
Course Name: Lámh One
Returning to the Start Date: TBC
Networking for Workforce Time: 7.00pm – 9.30pm
Employment Seminar Duration: 2 Nights
Venue: James O’Keeffe Institute, Newmarket
Start Date: Monday 15th of October 2018 Tuition Fee: €100
Time: 7.00pm-9.00pm Accreditation: Cert of Attendance
Duration: 1 Evening Workshop
Venue: James O’Keeffe Institute, Newmarket Course Overview:
Accreditation: Certificate of Attendance This course is for staff members and professionals who have started to work in an environment
where Lámh is used and covers 100 Lámh signs and how to support a
This two-hour Information Seminar will cover a wide range of topics relating to the Lámh user.
importance of networking for employment. Topics covered on the night will include: Qualifications Required:
• What is networking? No previous Lámh training required.
• Potential benefits of networking Course Content:
• Barriers to networking
• Module One Lámh signs (100+)
• Networking for introverts
• Alternative and augmentative communication (AAC)
• Exploring your existing network & investing in what you have
• Lámh – brief history and development
• Building a job search network
• Lámh signing environment
• Online networking
• Existing networks for women nationally and locally Upon completion participants should be able to:
• Creating Networking Goals • Use the 100+ signs from the Module One Book
• Use Lámh as an effective communication tool
Course Name: Ability Training • Contribute to assessment or decision-making around Lámh use
• Participate effectively in an established Lámh environment.
Programme
Start Date: TBC
Time: TBC Course Name: ‘Moms
Matter’- A group
Duration:
Venue:
6 Months
James O’Keeffe Institute, Newmarket
for Mothers who work
This is a PEIL co
Accreditation: Certificate of Attendance in the Home Supportin
ur se
The Ability Programme will assist young people with disabilities aged 15 to 29 years to g Women
develop the confidence and independence required to identify and follow progression
Start Date: Wednesday 12th of September Returning to the
Time: 10.30am-12.00pm
routes into employment, education and training based on both their potential and their
Duration: 6 Weeks
Workforce
needs. For the purpose of the Ability programme, people with disabilities refers to people
with physical or sensory disabilities, mental health conditions, acquired disabilities, Venue: James O’Keeffe Institute, Newmarket
intellectual disabilities, hidden disabilities and people on the autistic spectrum. In order to Accreditation: Cert of Attendance
qualify for support, Ability participants must also be:
These workshops will be geared specifically at mothers who work in the home or
• in receipt of disability allowance or invalidity pension; or mothers whose children have grown up and have left the home. The sessions will be
• in receipt of illness benefit for more than three months; or aimed at rebuilding mothers’ self-esteem as well as enabling them to find confidence
• other referrals may be accepted on a case-by-case basis. in their own abilities, not just as caregivers, but as individuals, separate from everybody
Work experience placements, work shadowing and volunteer placements will be facilitated else. The project aims to build strong relationships and a support network through
for participants on the programme. The Ability Programme promotes employment which women can gain friendship, support, and encouragement to strive for more
prospects and meaningful social roles for young people with disabilities. Participants will be positive outcomes for themselves. As the series progresses the mothers will have the
encouraged to become more active in their own communities and they will also be opportunity to voice issues present in being a stay at home mom, what they feel could
supported to access social/recreational/sporting/ activities and opportunities within their combat these issues, and what they wish others knew.
own communities.
Continued overleaf
18 19CHILDCARE & PARENTING
FINANCE & ACCOUNTING
Some of last year’s Moms commented that Moms Matter was “a group of like
-minded women of various ages with a different story to tell from each and every one Course Name: IPASS
– PAYE
learning more about themselves”.
Modernisation
Sessions will include – My Identity; Getting to Know Me Again (Part 1); Coping with
Start Date: TBC
the Hustle and Bustle of Everyday Life; Getting to Know Me Again (Part 2); Being a
“Good Enough” Mom and Becoming Integrated. Day: TBC
Time: 7.00pm – 9.00pm
Duration: 6 Weeks
This is a PEIL co Venue: James O’Keeffe Institute Newmarket
ur se Fee: €99
Supporting Women
Course Name: Special Accreditation: Cert of Attendance
Returning to the
Needs Assisting QQI Workforce IPASS is in regular contact with Revenue via regular stakeholder updates, workshops for
Level 5 payroll software developers and general correspondence regarding the redesign of the
PAYE system which will be effective from 1st January 2019.
Start Date: Thursday 27th September-13th
December 2018 What will it involve?
Time: 6.30 p.m-9.30 p.m. PAYE Modernisation will involve an “Employer Submission” to Revenue each time an
Duration: 1 Night a Week for 10 Weeks employee is paid. The Employer Submission will contain information similar to that which
Venue: James O’Keeffe Institute, Newmarket currently appears on an employer’s P35 return.
Accreditation: 5N1786 QQI Level 5
The purpose of the Special Needs Assisting course is to equip the learner with the Will it create additional work for payroll operators?
knowledge, skill and competence in the practices and principles underpinning the It is envisaged that the workload for employers using payroll software will not increase
role of a Special Needs Assistant to enable the learner to work effectively under as the majority of payroll software products should be capable of communicating
direction in a special needs assisting capacity. electronically with
Revenue (e.g. obtaining new tax credit certificates, facilitating Employer Submissions, etc.)
Learning Outcomes without the need to upload or download files as currently happens. P30s, P35s and P45s
• Explore the role and responsibilities of the Special Needs Assistant will be abolished with employers submitting this information to Revenue electronically in
• Examine the qualities and skills of an effective Special Needs Assistant the Employer Submission.
• Examine relevant legislation in relation to disability
• Explore the rights of children with disabilities in relation to personal autonomy,
What impact will it have on employees?
participation and decision making
• Relate effectively and appropriately to children who present with additional P60s will be abolished for employees who instead will have access to their pay and tax
needs record online which will be updated on an on-going basis throughout the year as they
• Use care routines in feeding, toileting and general hygiene are paid. This will enable Revenue to carry out periodic reviews to identify if employees
• Maintain appropriate relationships with children parents, primary carers, teachers are utilising their tax credits and SRCOP to the maximum effect (e.g. where an employee
and other members of the multidisciplinary team has 2 employments) and, where applicable, employees will be prompted to reallocate
• Work effectively with children who present with disabilities under the direction tax credits and SRCOP.
of the classroom teacher
• Assist children with disabilities in a range of activities, ensuring equality of
opportunity through working in a safe and professional manner
• Reflect on personal practice working with children, their parents or guardians
and colleagues ensuring that children’s individuality is promoted and that their
needs are met
Assessment Method
Skills Demonstration 60%
Learner Record 40%
20 21MARKETING & SALES
FINANCE & ACCOUNTING Course Name:
Course Name: SAGE
–
An Introduction to Photoshop
PAYE Modernisation
Start Date: 9th October
Start Date: 25th September Day: Tuesday
Day: Tuesday Time: 9.30am – 5.30pm
Time: 9.30pm – 5.00pm Duration: 1 Day
Duration: 1 Day Venue: James O’Keeffe Institute Newmarket
Venue: James O’Keeffe Institute Newmarket Fee: €120
Fee: €150 Accreditation: Certificate of Attendance
Accreditation: Cert of Attendance Course Content:
What is changing? • File types • Magic Wand
• File management • Lasso Tools
The current cycle of annual reporting and reconciliation means that employees • Image sizes • Text
must wait until theend of the year for any tax refunds due to them, and they run • Crop, cut, copy & paste • Flattening layers
the risk of having to settle an unexpected bill for underpayment. • Resolution • Creating masks
• Layers • Extracting an image
PAYE Modernisation aims to ensure that employees receive their full entitlements • Dodge & Sponge tools • Gradients
throughout the year, so they don’t have to wait for a year-end reconciliation. The • Mask Filters • Saving files for various output
process will require employers to submit their pay, tax and other deductions to • Automatic Adjustments & Tonal changes
Revenue every time a payroll is run, starting from 1 January 2019. In return, it • Selection tools
will ensure that employers and employees have the most accurate and complete
information, so that the right tax deduction is made at the right time. This will
particularly benefit employees who have more than one job.
How will it work? Course Name: Customer
Service &
The expectation is that the reporting process to Revenue will be fully integrated
Complaint Handling
into the payroll run, and managed by payroll software, where it is used. Indeed, Start Date: 5th October
Revenue describes PAYE Modernisation as “a by-product of the employer payroll Day: Friday
process”. As such, although the frequency of reporting will increase, the process Time: 9.30am – 5.30pm
of reporting to Revenue will be streamlined, cutting admin costs. The system Duration: 1 Day
will automatically generate an end-of-year reconciliation for the employer, for Venue: James O’Keeffe Institute Newmarket
example. With more regular reporting, it will no longer be necessary to file forms
Tuition Fee: €120
P30 (monthly or quarterly return), P35 (end of year return), P45 (employment
termination), P46 (new employee) and P60 (employee end of year certificate). Accreditation: Cert of Attendance
These forms currently take a significant amount of time to complete and file, and Providing outstanding customer service can make the difference between gaining, keeping,
there were 2.5 million reports or payments under their requirements in 2016. or losing a customer. In this one-day training course, you gain foundational knowledge,
Thanks to PAYE Modernisation, they will all be eliminated. leverage proven techniques, and apply best practices that will help develop and maintain
mutually beneficialrelationships with your customers, while continuing to grow your
The new system will also help to reduce the hidden costs of payroll: error and customer base
employee contact. Greater accuracy and transparency will reduce the time spent
fixing errors and fielding queries from employees. Employees will be able to view Learning Outcomes; Upon completion, participants will be able to;
and manage their tax with their online Revenue account. • Adopt a confident, consistent approach that ensures great service
Although 2019 might seem a long way off, you can start preparing now. • Apply best practice communication techniques to connect with your customers
• Choose and apply techniques that create customer loyalty and exceed expectations
• Respond positively and constructively to customer problems
22 23MARKETING & SALES
MARKETING & SALES
Course Name: Successful
Cash Course Name:
Collection by Telephone Word Press Website Design
Start Date: 26th October Start Date: 18th September
Day of the Week: Friday Day of the Week: Tuesdays
Time: 9.30am – 5.30pm Time: 6.30pm – 8.30pm
Duration: 1 Day Duration: 6 Evenings
Venue: James O’Keeffe Institute Venue: James O’Keeffe Institute Newmarket
Fee: €120 Accreditation: Cert of Attendance
Accreditation: Cert of Attendance
Course Aims Course Content:
The aim of this one day workshop is to help staff achieve a greater appreciation of
the importance of making proactive outbound calls and to become more effective • Login
in their ability tocommunicate, persuade and influence customers to pay debts over • Introduction to the Dashboard
the telephone. Participants will learn the necessary skills of using the telephone to • Setting up a WordPress Site
build confidence, deal with objections calmly and effectively negotiate to collect cash • Adding your content
whilst maintaining positive customer relations. • Adding Image or other media
• Basic HTML Formatting and Links
Course Outline:
• The importance of an organised approach and prioritising calls for successful cash • Editing Existing Content
collection • Saving and Publishing Content – Posts versus Pages
• Communicate effectively with customers in a professional and personable manner • Categories and Tags
• Understand why people won’t pay and know how to deal with each of them • Media Library
• The AIMS of cash collection – be taken seriously and get on their top payers list • Comments
• The importance of planning and preparation before contacting the customer • Appearance – Themes, Widgets and Menu
• Have the positive attitude, create the right impression and make the connection • Plugins – Adding New Plugins
• Learn to really listen to customers, ask the right questions to understand the • Users – Adding, Deleting and Editing
situation • Tools & Settings
• Use the right tone of voice to persuade customers and maintain relations
• Introduction to CSS
• Become more assertive and successfully deal with delays and excuses on the
telephone • Search Engine Optimisation
• Recognise typical excuses versus genuine cases • User Testing
• Maintaining your Site
Learning Outcomes:
Upon completion, the learner will:
• Develop a systematic and effective approach to cash collection Book any of these courses on
• Apply highly developed communication skills for improved cash collection and
customer relations
• Motivate debtors to pay – understand their motives and what they will gain by www.irdduhallow.com
paying
• Communicate with clients confidently and professionally in all situations, even
under pressure
• Apply the 5 steps of successful collection and think POWER
• Understand why people won’t pay and apply various collection styles on each call For further queries contact 029-60633
• Begin every day with confidence through proper preparation and planning e: duhallow@irdduhallow.com
• Open each conversation with confidence and a clear objective of what you want
to achieve
• Develop the necessary skills of persuasion so customer will want to pay
24 25AGRICULTURE
FOOD
Course Name: An
Introduction Course Name: Boom Sprayer
to Sugar Craft Start Date: 24th & 25th October
Day of the Week: Wednesday & Thursday
Start Date: 6th September
Time: 9.30am – 5.30pm
Day: Thursdays
Duration: 2 days
Time: 6.30pm – 9.30pm
Venue: James O’Keeffe Institute, Newmarket
Duration: 6 Weeks
Tuition Fee: €120
Venue: James O’Keeffe Institute Newmarket Co. Cork
Accreditation: QQI Level 5 (5N1797)
Tuition Fee: €99
Accreditation: Cert of Attendance Course Content
• Describe how infestations of pests (weeds, diseases, insects and vertebrates) affect
Course Description: Learn the art of Sugar Craft with leading baker Lynn Smith crop growth and reduce quality
of Edible Art. Participants will learn the essential skills of Sugar Paste, Flower Making, • Describe the range of pest control methods available to farmers and growers
Modelling, Piping and Decorating. • Explain the terminology used to categorise pesticides for crop
• Describe principles and procedures for the safe handling, storage application and
storage of pesticides Including PPE
• Summarise laws and regulations relating to poisonous substances including record
Course Name: Food Safety Level 2 keeping
• Explain the principles of application technology necessary for the proper application
Start Date: 7th November of pesticides.
Day: Wednesday • Interpret pesticide label information correctly
Time: 9.30am – 5.30pm • Prepare boom sprayer for work.
Duration: 1 Day • Make up a pesticide spray mix in accordance with good practice
Venue: James O’Keeffe Institute Newmarket Co. Cork • Store a boom sprayer and personal protective equipment in a safe and efficient
manner.
Tuition Fee: €120
• Apply a pesticide mix with a boom sprayer in a safe and efficient manner.
Accreditation: Cert of Attendance
Course Content:
Course Name: HandHeld
• Food Safety
• Microbiological Hazards
Pesticides Applications
• Food Contamination Start Date: 7th & 8th November
Day of the Week: Wednesday & Thursday
• HACCP from Delivery to Storage
Time: 9.30am – 5.30pm
• HACCP from Food Preparation to Service Duration: 2 days
• Personal Hygiene Venue: James O’ Keeffe Institute, Newmarket, Co. Cork
• Pest Control Tuition Fee: €120
Accreditation: QQI Level 5 (5N0731)
• Cleaning and Disinfection
• Food Safety Law and Enforcement Programme Description:
This programme has been designed to enable participants to develop the knowledge & skills
• Allergens
necessary to understand the infestations of pests and the best control measures.
Course Content:
• Describe how infestations of pests (weeds, diseases, insects and vertebrates) affect crop growth
and reduce quality and control methods available to farmers and growers
26 27HORTICULTURE
AGRICULTURE • Explain the terminology used to categorize pesticides for crop production
• Describe principles and procedures for the safe handling, storage, application and disposal Course Name: Local Training
of pesticides
• Summaries of laws and regulations relating to poisonous substances to include pesticide Initiative (Horticulture)
residues and maintenance of adequate records Sector: Horticulture
• Interpret pesticide label information
Start Date: March 2019
• Prepare a hand - held applicator for work, including calibration, in accordance with
practice and manufacturer’s instructions. Day of the Week: Full Time (5 days per week)
Time: 9.30pm – 4.00pm
Duration: 44 Weeks – 2 Weeks Summer Break
Venue: James O’Keeffe Institute Newmarket Co Cork
Course Name: Accreditation: Horticulture Level 4 or 5 (To be Confirmed)
Chainsaw Training Programme Description:
Are you interested in a FREE full time programme whereby you will gain the skills necessary
Start Date: TBC to grow your own produce, learn landscaping techniques and perhaps go on to further training,
Day of the Week: TBC set up a business, or gain employment? In addition to the modules below participants will have
Time: 9.30am – 5.30pm the opportunity to complete other accredited training such as Forklift Training for experienced
Duration: 2 days and Inexperienced operators, PHECC First aid responder (FAR), Tools maintenance training,
Venue: James O’ Keeffe Institute, Newmarket, Co. Cork Site Dumper Training, Customer service etc.
Tuition Fee: €220 (additional costs if PPE gear is to be hired by the trainee)
Accreditation: Cert of Attendance and Card Course Content: Modules will include:
• Plant Identification, Care and Maintenance
Course Content:
• Safe Horticultural Practice
• Health & Safety Work Act • Growing Vegetables
• PPE • Plant Propagation
• Maintenance of Chainsaw & Preparation for Use • Hard Landscape Construction
• Safe Handling Use of Chainsaw (Cross Cutting) • Establishing Turfgrass
• Refuelling Procedure • Computer Training
• Chainsaw Shutdown and Storage Procedure. • Personal effectiveness
• Work experience
• Requirements
Eligibility: Participants must be eligible to participate on a SOLAS Local Training Initiative –
information on eligibility can be obtained by contacting IRD Duhallow directly. This course is
offered by IRD Duhallow CLG in partnership with SOLAS Training services.
Training Cancellation Policy: Training courses which are
cancelled over 7 days in advance of the training date shall incur
no cancellation fee. Training courses which are cancelled within
7 days of the scheduled training date shall incur a cancellation
fee equal to 50% of the cost. Registrants who fail to attend
Doing in house training in your company? training for whatever reason will be charged 100% of the full fee.
Call 029-60633 today to avail of a 15% discount Please note that all cancellations must be put in writing.
28 29HEALTH & SAFETY
HEALTH & SAFETY
of its characteristics or of unfavourable ergonomic conditions, involves risk, particularly
Course Name: FAR First Aid of back injury, to employees.’
Start Date: 26th -28th September Course Content
Day of the Week: Wednesday - Friday
Time: 9.30am – 5.30pm This comprehensive 5 day Quality and Qualifications Ireland (QQI) Specific Purpose
Duration: 3 Days Manual Handling Instruction (level 6) certificate course covers all the aspects of
Venue: James O’Keeffe Institute, Newmarket, Co. Cork instructing in Manual Handling as outlined in component specification 6N0233. This
Tuition Fee: €200 is an intensive and highly interactive course which will equip the learner with the
knowledge, skill and competence to effectively design and deliver manual handling
The First Aid Responder will possess the following general skills. training in the workplace and to become a manual handling instructor. Participants
are trained in instructional skills techniques as well as the theoretical and practical
The ability to: aspects of manual handling. Participants on the programme will receive a QQI Level
• Deal with Life threatening or potentially life threatening conditions in the pre-hospital 6 Manual Handling Instruction Certificate.
environment until arrival of emergency medical services.
• Unit 1 – Legislation Requirements and Health Benefit
• Provide First Aid Response for conditions not thought to be life threatening but are • Unit 2 – Anatomy and Back Care
necessary to prevent further harm before the emergency medical services arrive. • Unit 3 – Ergonomics Principles and Risk Assessments
• Provide pre-hospital First Aid Response in a wide range of environments including home • Unit 4 – Manual Handling Principles and Techniques
and recreational settings. • Unit 5 – Planning and Design of Manual Handling Training Programmes
• Display the requisite personal skills including composure, competence and self confidence • Unit 6 – Delivery of Manual Handling Training
while understanding their limitations.
• Recognise and be able to cope with the additional challenges provided by “Special What to Expect:
circumstances” for which additional training must be completed. • Highly participative and interactive course
• Presentations by participants
• Practical flexibility and strengthening exercises
• Practical Risk Assessment Workshops
Course Name: Manual Handling • Course assessment – presentation and written exam
Instructor Summary of Assessments:
• Skills Demonstration 60%
Start Date: 30th & 31st Oct & 1st, 5th & 6th Nov • Examination (Theory Based) 20%
Day of the Week: Weekdays • Assignment 20% (to be completed in learners’ own time)
Time: 9:30am – 5:30pm
Duration: 5 Days
Venue: IRD Duhallow, James O’Keeffe Institute, Newmarket
Tuition Fee: €350
Course Name: First Aid Refresher
Accreditation: QQI L6 Start Date: 6th & 7th September
Day of the Week: Thursday & Friday
Become a Manual Handling Instructor and reduce the risks in your workplace.
Time: 9:30am – 5.30pm
This 5-day QQI Level 6 Manual Handling Instruction course will equip the learner Duration: 2 Days
with the knowledge, skill and competence to effectively design and deliver manual Venue: James O’Keeffe Institute, Newmarket, Co. Cork
handling training in the workplace as a Manual Handling Instructor. Tuition Fee: €120
Accreditation: Cert of Attendance
Regulation 68 of the 2007 regulations defines ‘manual handling of loads’ as: ‘any
transporting or supporting of a load by one or more employees and includes lifting, The course is highly interactive with each theory session being followed by
putting down, pushing, pulling, carrying, or moving a load, which, by reason demonstration, practical tasks (including AED DVD for unit 4) and assessment of
individual skills.
Continued overleaf Continued overleaf
30 31HEALTH & SAFETY
HEALTH & SAFETY
Course Content
Course Content
• Safety legislation
• Unit 1: First aid in the workplace • Role of the Safety Rep
• Unit 2: Patient assessment • Safety Management
• Unit 3: Respiratory emergencies • Emergency Preparedness
• Unit 4: Cardiac first response • Accident Investigation Techniques
• Unit 5: Wounds and bleeding • Safety Auditing
• Unit 6: Altered levels of consciousness • Risk Assessment Principles
• Unit 7: Musculoskeletal injuries • How Incidents / Accidents Occur
• Unit 8: Burns and scalds, chemicals, electric shock • Fire Safety Management
• Manual Handling Risks
Course Objectives • PPE (Personal Protective Equipment)
Learners who successfully complete this course will: • Toolbox Talks
• Occupational Health
• Understand the responsibilities of the occupational first aider. • Accident / Incident Investigation
•B e familiar with health and safety legislation on first aid provision in the
workplace. Methodology:
•B e able to provide treatment for preserving life or minimising the consequences The course is presented in units and includes problem based learning and practical
of injury until the arrival of medical aid. exercises.
•B e able to provide treatment in the workplace for injuries which do not require
the attention of a medical practitioner or nurse. Assessments
• Be able to co-ordinate first aid arrangements in the workplace. Two assignments to complete and, a one-and-a-half-hour exam based on the course
• Successful participants will be registered as Occupational First Aiders material will take place on the last day of the course
• Demonstrate up-to-date practical skills
• Explain new developments in First Aid
Pre-Course Requirements Participants must hold a current Occupational First This is a PEIL co
Aid Certificate. Occupational First Aid Refresher training must be attended within 2 Course Name: Manual ur se
years of original certificate. Supporting Women
Handling Returning to the
Assessment/Certification Assessment is continuous throughout the course and Workforce
you receive a certificate of attendance on the day. Start Date: Friday 24th November 2017
Time: 10.00am-1.00pm
Duration: 1 Half Day
Venue: IRD Duhallow, James O’Keeffe Institute, Newmarket
Certificate of Attendance valid for 3 years
Course Name: Health and Safety Tuition Fee:
This training programme is aimed at providing all persons at work with proper
Rep Training techniques when lifting, carrying, loading, pushing and supporting heavy loads.
Manual Handling training is a requirement of all workplaces. Manual Handling is a
Start Date: 26th – 29th November physical activity that takes place in every workplace, and in some cases the activity
Time: 9:30am – 5.30pm does not pose problem. However, it can be a potential workplace hazard when
Duration: 4 Thursdays an employee is required to handle very heavy loads, which could result in a back
Venue: James O’Keeffe Institute, Newmarket, Co. Cork injury. The type of manual handling activity that needs to be assessed is defined
Tuition Fee: €350 in Regulation 68 of the Safety, Health and Welfare at Work, (General Application)
Accreditation: QQI Level 5 Regulations 2007
• Course Content:
• Legislation
Continued overleaf Continued overleaf
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