Best Practice Principles - for Providers of Shareholder Voting Research & Analysis

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Best Practice Principles - for Providers of Shareholder Voting Research & Analysis
Best Practice Principles
for Providers of Shareholder Voting Research & Analysis

Developed By:

The Best Practice Principles Group

Under the Chairmanship of Dr. Zetzsche

Web: www.bppgrp.info

Email: committee@bppgrp.info             Publication Date: March12014
Best Practice Principles - for Providers of Shareholder Voting Research & Analysis
Contents

    Part One:     Introduction                                                page   3
                  ESMA’s Call for Industry Self-Regulation                    page   3
                  Public Consultation 2013                                    page   5
                  Ongoing Monitoring                                          page   5
                  The Best Practice Principles                                page   6
                  Background                                                  page   6
                  Investor Codes                                              page   6
                  Comply or Explain                                           page   7
                  Application of the Principles                               page   8
                  Introduction to the Principles                              page   8
                  Scope & Definition                                          page   9
    Part Two:     The Three Best Practice Principles                          page   11
                           Principle One Service Quality                      pages 12-15
                           Principle Two Conflicts-of-Interest Management     pages 16-17
                           Principle Three Communications Policy              pages 18-19

    Appendix 1    Charter Signatories                                         page   20

2       Best Practice Principles for Shareholder Voting Research & Analysis
Best Practice Principles - for Providers of Shareholder Voting Research & Analysis
Part One:                                            Following publication of the ESMA Final
                                                     Report, a number of industry members
Introduction
                                                     formed the Best Practice Principles
ESMA’s Call for Industry Self-Regulation             Group (“BPPG”) to develop a set of
Over the course of 2011, the European                Best Practice Principles for Providers of
Securities and Markets Authority                     Shareholder Voting Research &
(“ESMA”) collected evidence from a                   Analysis (“Principles”), which
variety of stakeholder groups with a                 signatories to the Principles
view to understanding the state and                  (“signatories”) should adopt on a
structure of the market for shareholder              comply-or-explain basis.
voting research, suppliers’                          The Principles are designed to help
methodologies and on possible                        clients and stakeholders understand:
European policy options. In March
                                                      The nature and character of
2012, ESMA published a consultation
                                                       shareholder voting research and
paper: ‘An Overview of the Proxy
                                                       analysis services;
Advisory Industry. Considerations on
Possible Policy Options1’, seeking                    The standards of conduct that
further input from market participants.                underpin those services; and,
In the ‘ESMA Final Report and                         How signatories to the Principles
Feedback Statement on the                              interact with other market
Consultation Regarding the Role of the                 participants.
Proxy Advisory Industry’ (“ESMA Final
                                                     The Principles are intended to
Report”), published 19 February 2013,
                                                     complement applicable legislation,
ESMA concluded that:
                                                     regulation and other soft-law
  “(I)t has not been provided with clear             instruments.
  evidence of market failure in relation to          The BPPG comprises the following
  how proxy advisors interact with investors
  and issuers. On this basis, ESMA currently
                                                     members:
  considers that the introduction of binding          Glass, Lewis & Co.
  measures would not be justified. However,
  based on its analysis and the inputs from           Institutional Shareholder Services Inc.
  market participants, ESMA considers that
                                                      IVOX GmbH
  there are several areas, in particular
  relating to transparency and disclosure,            Manifest Information Services Ltd
  where a coordinated effort of the proxy
  advisory industry would foster greater              PIRC Ltd
  understanding and assurance among other
                                                      Proxinvest
  stakeholders in terms of what these can
  rightfully expect from proxy advisors. Such
  understanding and assurance will help to
  keep attention focused where it belongs,
  namely on how investors and issuers can,
  from their respective roles foster effective
  stewardship and robust corporate
                                                 _______________________________
  governance, and ensure efficient markets.
                                                 1
  Consequently, ESMA considers that the           ESMA 2012 Discussion Paper - An Overview of the
1                                                Proxy Advisory Industry. Considerations on Possible
  ESMA    2012 Consultation
  appropriate   approach toPaper
                             be taken at this
http://www.esma.europa.eu/content/Advice-        Policy Options.
discussion-paper-Proxy-Advisorsthe proxy
  point  in time is to encourage                 2
                                                  ESMA recommends EU Code of Conduct for proxy
  advisory industry to develop its own Code      advisor industry: (Page 3 of the final report).
  of Conduct.2
                                                                                                       3
Best Practice Principles - for Providers of Shareholder Voting Research & Analysis
The BPPG is led by an independent
chairman, Prof. Dr. Dirk Andreas
Zetzsche, LL.M. (Toronto), who is a
professor of law and holds the Propter
Homines Chair for Banking and
Securities Law at the University of
Liechtenstein. He is also one of the
directors of the Center for Business
and Corporate Law at Heinrich Heine
University in Düsseldorf
Prof. Zetzsche was selected by the
BPPG after a public call for interest in
the post and is independent from both
the BPPG and ESMA. Prof. Zetzsche has
no industry affiliations but extensive
practical and academic experience with
both shareholder voting and
institutional investments.
Whilst ESMA provided Prof. Zetzsche
with logistical support, including
granting him a daily allowance of 150
EUR per meeting attended and
reimbursing his travel and
accommodation costs in connection
with meetings, ESMA was not involved
in the drafting of the Principles. Prof.
Zetzsche undertook the role of BPPG
Chair because of his interest in
shareholder stewardship and fostering
transparency of the voting process.
While the Chair fulfilled an advisory
and coordinating function, he did not
interfere with the fundamental
decisions with regard to the Principles;
these decisions were made exclusively
by the industry members of the BPPG.
The BPPG operates an independent
website (http://bppgrp.info) which is a
central location for copies of the
Principles together with any
consultation-related materials.

4    Best Practice Principles for Shareholder Voting Research & Analysis
Public Consultation 2013                    Ongoing Monitoring
To refine the Principles and finalise the   The BPPG will perform on-going
publication process, the BPPG sought        monitoring of the implementation of
feedback from potential signatories,        the Principles and will review the
institutional investors, issuers and        Principles and Guidance no later than
other stakeholders during Q4 20133.         two years following their launch.
The BPPG received 46 responses to its
consultation.                               ESMA will perform a separate review
                                            of the implementation of the Principles
The BPPG reflected upon the responses       and their monitoring by the BPPG at
to a variety of topical questions,          the beginning of 2016.
including:
       How the Principles could improve
        communication with stakeholders;
       How stakeholders could better
        understand the way signatories
        operate and the services they
        provide;
       Views on the proposed key
        Principles and related Guidance;
        and,
       Views on the governance of the
        Principles including, the
        transparency of the process and
        possible further development of
        the initiative.
Following a detailed review of the
feedback, a number of amendments
were made to the initial draft
proposals.

                                            The following pages reflect the
                                            results of the feedback and
                                            consultation process.

    ______________________
    3
        BPPGRP Consultation Responses

                                                                                    5
Part Two:
The Best Practice Principles                                 Investor Codes
                                                              AFG: Recommendations de
Background                                                   l’Association Française de Gestion (FR)
The charter signatories (see                                  BVI: Bundesverband Investment and
Appendix 1) of the Best Practice                             Asset Management Rules of Good
Principles for Shareholder Voting                            Conduct (DE)
Research & Analysis Providers                                 Code for Responsible Investing in
(“Principles”) have prepared and                             South Africa (“CRISA”) (ZA)
adopted the following Principles in
relation to their services associated                         EFAMA: European Fund and Asset
with the provision of shareholder                            Management Association Code for
voting research and analysis.                                External Governance (EU)

In addition to promoting the integrity                        Eumedion: Eumedion Best Practices
and efficiency of processes and                              for Engaged Ownership (NL)
controls related to the provision of                          FRC: The UK Stewardship Code
such services, the Principles are                            (September 2012), published by the
intended to foster greater                                   Financial Reporting Council (UK)
understanding of the role of service
providers in the voting decisions made                        ICGN: International Corporate
by institutional investors (i.e., asset                      Governance Network Statement of
owners and fund managers).                                   Principles on Institutional Shareholder
                                                             Responsibilities (Global)
New signatories beyond members of
the BPPG are encouraged to adopt the                          Lignes Directrices pour les
Principles.                                                  Investisseurs Institutionnels
                                                             (Economiesuisse and other Swiss
In developing the Principles, the BPPG                       organisations) (CH)
drew upon on a number of publicly
available sources, including but not                          OECD: Organisation for Economic
limited to:                                                  and Co-operation and Development
                                                             Principles of Corporate Governance
Regulatory Consultation                                      (Global)
 ESMA Final Report and Feedback                              PRI: Principles for Responsible
Statement on the Consultation                                Investment (Global)
Regarding the Role of the Proxy
Advisory Industry (19 February 2013)

6    Best Practice Principles for Shareholder Voting Research & Analysis
Financial Markets                            Comply or Explain
Participants                                 Not all Signatories offer the same
 AMF : Recommendation No 2011-06            services in the same way. For this
of 18 March 2011 in respect of proxy         reason, the Principles operate on a
voting agencies issued by the Autorités      “comply-or-explain” framework. This
des Marchés Financiers (FR)                  enables each signatory to explain how
                                             the Principles relate to their specific
 CFA: Code of Ethics and Standards          circumstances and business model.
of Professional Conduct and Research
                                             The Principles are therefore not a rigid
Objectivity Standards (Global)
                                             set of rules; rather they consist of
 IIA: Institute of Internal Auditors’       three main Principles and
International Standards for the              accompanying Guidance.
Professional Practice of Internal Auditing
(Standards) 1300 Series Regarding            The Principles are the core of this
Quality Assurance and Improvement            document and the way in which they
Programs (Global)
                                             are applied should be the central
                                             question for each signatory as it
                                             determines how to operate according
                                             to the Principles.
                                             The Guidance recommends how the
                                             Principles are applied.
                                             Signatories that choose not to comply
                                             with one of the Principles, or not to
                                             follow the Guidance, should deliver
                                             meaningful, relevant and detailed
                                             explanations that enable the reader to
                                             understand their approach. The
                                             explanations should be substantiated
                                             and adapted to the signatory’s
                                             particular situation and should
                                             convincingly indicate why a specific
                                             aspect justifies an exemption. The
                                             explanations provided should state
                                             what alternative provisions have been
                                             made, if applicable. If a signatory
                                             intends to comply at a later stage with
                                             a measure from which it has
                                             provisionally deviated, it should state
                                             when this temporary situation will
                                             come to an end.

                                                                                       7
Application of the Principles                                Introduction to the Principles
Signatories to the Principles should                         Investors have a number of important
publish a link to their Statement of                         ownership rights, one of which is the
Compliance with the Best Practice                            right to vote at company meetings.
Principles (“Statement”), via the                            Voting is a key right of investors, whose
BPPG’s independent website.                                  effective discharge may also be a
                                                             fiduciary responsibility.
If they so choose, signatories may wish
to issue their statements via other                          As with many other parts of the
publicly accessible sources.                                 investment process, investors need
Furthermore, ESMA has agreed to                              access to information and
display on its website a list of entities                    administration tools that support them
that have advised ESMA that they are                         in the discharge of their
signatories to the Principles together                       responsibilities.
with a link to the independent BPPG                          Signatories provide a range of
website.                                                     professional services designed to assist
The Statement should:                                        investors in the discharge of their
                                                             rights and responsibilities. In the spirit
 Describe in a meaningful way how
                                                             of the comply-or-explain framework,
  signatories apply the Principles and
                                                             the Principles set forth here are
  related Guidance;
                                                             designed to facilitate transparency and
 Disclose any specific information                          assist signatories’ conduct in
  set out in the supporting Guidance;                        discharging their responsibilities
  and,                                                       toward clients.
 Where any of the Principles have                           These Principles have been developed
  not been applied or relevant                               with the following considerations in
  information has not been disclosed,                        mind:
  provide a reasoned explanation as
                                                              The services are an efficient way of
  to why.
                                                               managing the logistical complexities
Signatories should review their                                associated with analysing and
Statement from time to time (at least                          interpreting company disclosures, as
annually) and update it as appropriate                         well as ensuring and managing the
to reflect current practice and material                       operational aspects of shareholder
changes.                                                       voting.
                                                              Clients may use one or more
                                                               services that support and
                                                               complement their own in-house
                                                               research activities;
                                                              Clients may, themselves, be subject
                                                               to a variety of rules and regulations
                                                               in relation to asset ownership and
                                                               oversight;

8    Best Practice Principles for Shareholder Voting Research & Analysis
 Signatories’ underlying clients are           Shareholder Voting Research
  responsible for their own
  compliance procedures;
                                                & Analysis
                                                Signatories analyse the corporate
 Signatories operate within the
                                                disclosures of listed companies with a
  framework provided by applicable
                                                view to informing investors’ voting
  law, including those governing
                                                decisions. Services include the
  company law, contract law and
                                                provision of research, advice or voting
  client confidentiality, as well as
                                                recommendations, that relate
  securities laws associated with
                                                specifically to the exercise of voting
  market abuse and insider trading;
                                                rights.
  and,
                                                The services may exhibit one or more
 Nothing in these Principles is a
                                                of the following characteristics:
  substitute for adherence to relevant
  laws and market regulations.                         Data and analysis

 Irrespective of the type of services used to          Company-specific research, advice
 support ownership and voting activities,               or opinions
 the ultimate responsibility to monitor
                                                       ESG Ratings4
 investments and make voting decisions lies
 with investors; use of third-party services           Policy guidance
 such as those provided by signatories does
 not shift this responsibility.                        Voting recommendations
                                                       Alerts, bulletins and newsletters
 Stakeholders wishing to understand how
 an institutional investor discharges its       Depending on the services subscribed
 stewardship or ownership responsibilities      to, the services may yield different
 should consult relevant disclosures of the     results for different clients. This is
 investor to understand its approach.           because governance and ownership
                                                policies and preferences will vary from
                                                organisation to organisation.
Scope & Definitions
To better understand the relevance               Unless otherwise stated or disclosed
and application of the Principles, it is         signatories do not act on behalf of any
                                                 particular shareholder or group of
important to understand the different            shareholders that is trying to influence
types of services the signatories                how other shareholders vote. Similarly,
provide.                                         signatories do not act on behalf of an
                                                 issuer that is trying to secure votes from
   The key objective of the
                                                 its shareholders.
    signatories is to support
    institutional investors in the
    exercise of their ownership rights
    and responsibilities through the
    provision of
    value-added services.
   Services may be provided on a
    commercial, not-for-profit or
    membership basis.                               ____________________
                                                    4
                                                     Per para (20) Regulation (EC) No 1060/2009 “ESG
                                                    Ratings” do not constitute Credit Ratings.

                                                                                                       9
Additional Services                                          Engagement & Governance
In addition to shareholder voting                            Overlay Services
research and analysis services,                              Engagement services are defined as
signatories may also provide other                           undertaking contact and engagement
services, such as vote agency and/or                         with issuers on behalf of an investor or
engagement and governance overlay                            group of investors with a view to
services.                                                    asking the company in question to
Vote Agency                                                  amend aspects of its governance.
                                                             Overlay services are defined as the
A voting agent provides shareholder
                                                             provision of fully outsourced
vote execution services, whereby the
                                                             governance engagement and voting
voting agent is responsible for some or
                                                             services to institutional investors.
all of the logistical and operational
activities associated with transmitting                      Vote agency, engagement and
instructions from the institutional                          governance overlay service providers
investor to the company meeting, as                          may provide shareholder voting
well as record-keeping and reporting                         research and analysis as part of their
activities.                                                  service. Where this is the case, the
                                                             provisions of these Principles apply to
Votes may be transmitted to the
                                                             the shareholder voting research and
meeting directly (including personal
                                                             analysis services they offer, either on a
attendance) or through a chain of
                                                             standalone basis or in conjunction with
operational intermediaries, depending
                                                             other services.
on regulatory or market specificities in
each relevant jurisdiction.                                  The particularities of vote agency and
                                                             engagement services are not
 Unless otherwise stated or disclosed,                       addressed by these Principles.
 signatories act under the direct instruction
 of their clients and do not cast votes
 without their authority.

10   Best Practice Principles for Shareholder Voting Research & Analysis
Part Two:
The Best Practice Principles

Principle One:
Service Quality
Signatories provide services that are
delivered in accordance with agreed
client specifications.
Signatories should have and publicly
disclose their research methodology
and, if applicable, “house” voting
policies.

Principle Two:
Conflicts-of-Interest
Management
Signatories should have and publicly
disclose a conflicts-of-interest policy
that details their procedures for
addressing potential or actual conflicts-
-of-interest that may arise in
connection with the provision of
services.

                                            The Principles are supported by
Principle Three:                            Guidance that explains the
                                            background, relevance and
Communications Policy                       application of the Principles.
Signatories should have and publicly        The comply-or-explain
disclose their policy (or policies) for     framework applies to both the
communication with issuers,                 Principles and the Guidance.
shareholder proponents, other
                                            Unless otherwise stated, all
stakeholders, media and the public.
                                            policies should be disclosed on
                                            the signatory’s website or made
                                            available on request.

                                                                              11
Principle One:                                                    Signatories should be able to
                                                                   demonstrate to their clients that
Service Quality                                                    their reports, analyses, guidance
Signatories provide services that are                              and/or recommendations are
delivered in accordance with agreed                                prepared to a standard that can be
client specifications.                                             substantiated as reasonable and
                                                                   adequate.
Signatories should have and publicly
disclose their research methodology                               Signatories should have systems
and, if applicable, “house” voting                                 and controls in place so that they
policies.                                                          can reasonably ensure the
                                                                   reliability of the information used
Guidance                                                           in the research process.
                                                                  Signatories cannot be responsible
Introduction                                                       for disclosures published by issuers
                                                                   or shareholder resolution
    Signatories should explain how
                                                                   proponents that are the subject of
     they organise their activities to
                                                                   their research.
     ensure that research is developed
     in accordance with a stated                                  Signatories should maintain
     research methodology and voting                               records of the sources of data used
     policies.                                                     for the provision of services to
                                                                   clients (to the extent legally or
    Signatories should describe what
                                                                   contractually possible).
     reasonable efforts they make to
     ensure their research and analysis                           Signatories should implement
     are independent and free from                                 proportionate organisational
     inappropriate bias or undue                                   features to achieve adequate
     influence.                                                    verification or double-checking of
                                                                   the quality of research that is
Responsibilities to Clients                                        provided. These may include:
A signatory’s primary responsibility is                             Issuer fact-checking
to provide services to clients in                                   IT-based consistency check
accordance with agreed specifications.                              Four-eyes principle (i.e. reports
Clients are the ultimate and legitimate                              reviewed by an appropriate
judges of the quality of shareholder                                 second person)
voting research and analysis and other
                                                                    Review by senior analyst
services they subscribe to from
signatories.                                                        Review by governance
                                                                     committee
Quality of Research                                                 Review by senior management
    Shareholder voting research and                                 and/or executives.
     analysis should be relevant,                                 Signatories should be transparent
     accurate and reviewed by                                      regarding the research information
     appropriate personnel prior to                                provided to clients, including,
     publication.                                                  when applicable, dialogue with
                                                                   issuers or shareholder proponents

12    Best Practice Principles for Shareholder Voting Research & Analysis
(see Principle 3). To that end,             case, they may contract with a
    signatories should make                     signatory to receive services based
    reasonable efforts to ensure that           on their own voting policies.
    use, inclusion or reproduction of
                                               Shareholders may subscribe to
    external private information be
                                                shareholder voting research and
    duly referenced, so clients can
                                                analysis services based on a
    assess to what degree third-party
                                                signatory’s proprietary or “house”
    input plays a role in the services
                                                voting policies and subsequently
    they use.
                                                decide on the extent to which they
                                                incorporate that research and
Research Methodology                            analysis into their own assessment
Signatories should have and disclose a          and decision-making process.
written research methodology that
comprises the following essential
features:                                    Whether shareholders use a signatory’s
                                             “house” or “custom” voting policies, they
   The general approach that leads to
                                             are always responsible for and entitled
    the generation of research;              to exercising their own judgement when
   The information sources used;            determining their final voting decisions.

   The extent to which local
    conditions and customs are taken
    into account;
                                            Signatory Policies
   The extent to which custom or              Signatories may provide
    house voting policies or guidelines         shareholder voting research and
    may be applied; and,                        analysis services based on house
                                                voting policies or guidelines.
   The systems and controls deployed           These voting policies typically
    to reasonably ensure the reliability        consist of high-level corporate
    of the use of information in the            governance principles against
    research process, and the                   which the governance
    limitations thereof.                        arrangements and general meeting
In making such disclosure, signatories          resolutions of listed companies are
do not need to provide information              assessed.
that could harm the signatory’s                Signatories should disclose
legitimate business interests, including,       whether they have developed
but not limited to, intellectual                house-voting policies. If so, they
property.                                       should disclose these policies,
                                                including, but not limited to, the
Voting Policies or Guidelines                   extent to which local standards,
                                                guidelines and market practices
Shareholder Policies                            are taken into account
   Shareholders may assess investee            (if at all) and the extent to which
    companies’ governance                       issuer explanations on deviations
    arrangements and make voting                from comply-or-explain corporate
    decisions based on their own view           governance codes are taken into
    or “custom” voting policy. In this          account. Signatories should

                                                                                     13
indicate whether the scope of their
     research includes corporate                                Whether services are provided on a
                                                                “custom” or “house” voting policy basis,
     transactions and/or environmental
                                                                clients expect signatories to exercise
     and social matters (“ESG” or                               their independent professional
     “Sustainability”).                                         judgement when delivering shareholder
    Each signatory will have its own                           voting research and analysis.
     approach to voting policy
     development and review, which
     may include one or more of the                           Employee Qualification &
     following approaches:                                    Training
        Client review                                        A signatory’s employees should have
        Public consultations                                 the education, skills, competence and
                                                              experience that are appropriate for
        One-on-One/Face-to-Face
                                                              their positions. Signatories should
         discussions
                                                              make reasonable efforts to ensure
        Academic literature review                           their staffs are trained on the
                                                              relevance and importance of their
        Guideline exposure drafts
                                                              activities and on how they contribute
        Group discussions/webinars                           to service delivery.
        Discussions at industry                              Where a signatory outsources any
         conferences                                          process that could affect service
                                                              quality, the signatory should exercise
    Signatories should explain how
                                                              control over such processes. The type
     their voting policies are developed
                                                              and extent of control applied to these
     and updated. They should explain
                                                              outsourced processes should be clearly
     whether and how they incorporate
                                                              explained.
     feedback into the development of
     voting policies. They should                             Signatories should disclose their
     disclose the timing of their policy                      operational arrangements for the
     updates and policies.                                    provision of services, including, for
                                                              example, qualifications of staff,
    Signatories are not responsible for
                                                              organisation of production processes,
     disclosing client corporate
                                                              etc.
     governance policies or voting
     guidelines and may have                                  Timeliness
     contractual obligations that
     preclude them from discussing any                        Signatories have a responsibility to
     aspect of their client relationships,                    provide clients with adequate and
     voting guidelines or intentions.                         timely services, subject to the
                                                              availability of source information from
    A signatory’s voting guidelines do                       issuers and shareholder resolution
     not need to include information                          proponents, as well as intermediary
     that could harm the signatory’s                          constraints (for example, vote
     legitimate business interests,                           deadlines and intermediary cut-offs).
     including, but not limited to,
     intellectual property.

14    Best Practice Principles for Shareholder Voting Research & Analysis
Signatories should make reasonable          Signatories should provide clients with
efforts to use the most up-to-date          a framework that enables them to fulfil
information available when delivering       their due-diligence requirements. The
their services.                             framework could include the following:
                                                  Site visits;
Complaints & Feedback
                                                  Interaction with research
Management                                         teams;
Signatories should have and disclose              Information on quality controls
their policies for managing and                    that govern the research
responding to complaints, comments                 development process;
or feedback about their services.                 Information on the
                                                   qualifications and experience of
Client & Supplier                                  the signatory’s staff; and,
Understanding                                     Information on how the
The operational aspects of service                 research framework has been
delivery will generally form the basis of          or will be applied and on which
the service agreement between                      assumptions the research
signatories and their clients.                     output has been based.

Signatories should notify clients of the    Client Disclosure Facilitation
scope of the services provided, as well
as any known or potential limitations       Signatories recognise that institutional
or conditions that should be taken into     investors may be subject to disclosure
account in the use of signatory             requirements of the use made, if any,
services.                                   of shareholder voting research and
                                            analysis services.
Limitations may include:
                                            Signatories should be willing to assist
      Data availability issues, as not     clients, upon their request, with
       all markets require the same         disclosure relating to the clients’
       level of detail in disclosure;       discharge of stewardship
      Missing, inaccurate or               responsibilities. This disclosure could
       incomplete documents or              include information on how an
       disclosures, such as from            institutional investor client uses a
       issuers or shareholder               signatory’s services; the public
       proponents;                          identification of a signatory; and
                                            information on the scope of services
      Reliance on third parties that
                                            offered by a signatory, among other
       are beyond the control of the
                                            things.
       signatory; and,
      Inconsistencies and
       irregularities of information
       provided by intermediaries in
       the ownership chain, such as
       agenda information, vote
       deadlines, blocking procedures,
       etc.

                                                                                      15
Principle Two:                                                           How signatories communicate
                                                                          their conflicts-of-interest policy
Conflicts-of-Interest                                                     and train employees in the
Management                                                                operation of that policy; and,
Signatories should have and publicly disclose a                          How conflicts will be managed.
conflicts-of-interest policy that details their
procedures for addressing potential or actual                    Possible Conflicts for
conflicts-of-interest that may arise in                          Consideration
connection with the provision of services.
                                                                 Signatories should consider how the
Guidance                                                         following non-exhaustive list of
                                                                 potential conflicts may materially
Introduction                                                     impact their operations and how these
                                                                 potential conflicts may be addressed:
The possibility for conflicts-of-interest
can arise in all businesses. While                                       A signatory’s ownership or
conflicts cannot always be eliminated,                                    shareholder base/structure,
they can be managed and mitigated.                                        such as when a signatory is
                                                                          owned by an investor that owns
The overriding objective of this
                                                                          shares in companies under
principle is to ensure, as far as
                                                                          coverage or when the investor
reasonably possible, that research and
                                                                          is owned by an issuer under
business conduct are independent, fair,
                                                                          coverage;
clear, not misleading and free from
possible bias or undue influence.                                        A signatory’s employee
                                                                          activities, such as board
With this in mind, signatories should
                                                                          memberships, stock ownership,
make full and timely disclosure of
                                                                          etc.;
potential conflicts that could
reasonably be expected to impair their                                   Investor-client influence on the
independence or interfere with their                                      signatories, such as when an
duty to clients.                                                          investor who is a client of the
                                                                          service provider is a
Conflicts-of-Interest Policy                                              shareholder proponent or is a
                                                                          dissident shareholder in a proxy
Signatories should have and disclose a
                                                                          contest;
conflicts-of-interest policy that
explains:                                                                Issuer-client influence on the
                                                                          signatories, such as when
          The existence of potential
                                                                          signatories provide consulting
           material conflicts;
                                                                          services to companies under
          How and when potential                                         coverage for research; and,
           material conflicts will be
                                                                         Influence of other investor
           disclosed to clients (for example
                                                                          clients.
           on a website, contained within
           research reports, email
           bulletins, etc.);

16       Best Practice Principles for Shareholder Voting Research & Analysis
Conflict Management &
Mitigation
Conflict management and mitigation
procedures should include one or more
of the following approaches:
      Transparent policies and
       procedures
      Code of ethics
      Division of labour
      Employee recusal
      Fire walls/IT systems and
       controls
      Information barriers and
       ring-fencing
      Independent oversight
       committees
      Physical employee separation
      Separate reporting streams

Conflict Disclosure
If a signatory becomes aware of a
material conflict of interest that cannot
be effectively managed, the signatory
should:
      Disclose the conflict to the
       relevant client(s) without undue
       delay before or at the same
       time the service is delivered,
       subject to contractual
       arrangements; and,
      Manage the conflict as further
       detailed in the signatory’s
       conflicts-of-interest policy.

                                            17
Principle Three:                                                      The circumstances under which
                                                                       such dialogue could occur;
Communications Policy
                                                                      How signatories verify the
Signatories should have and publicly                                   information used in their
disclose their policy (or policies) for                                analysis;
communication with issuers,
shareholder proponents, other                                         Whether and how issuers are
stakeholders, media and the public.                                    provided with a mechanism to
                                                                       review research reports or data
Guidance                                                               used to develop research
                                                                       reports prior to publication to
                                                                       clients;
Introduction
                                                                      Procedures for avoiding receipt
Signatories should explain their
                                                                       of privileged, non-public
approach to communication with
                                                                       information and, in cases where
issuers, shareholder proponents, other                                 such information is received,
stakeholders, media and the public.                                    procedures for managing such
It is for signatories to choose whether                                information;
or not to engage in dialogue and in
                                                                      If/how signatories
what format.
                                                                       communicate during the voting
If signatories choose to have such a
                                                                       period (defined as the period
dialogue, it is up to them to determine
                                                                       from release of the agenda until
the objectives, timing, frequency and
                                                                       the general meeting);
format of this dialogue.
                                                                      What steps are taken to protect
Comments and statements in the press
                                                                       signatories and their employees
or public forums may have a significant
                                                                       from undue pressure or
impact and, as such, should be
                                                                       retaliatory actions arising from
properly managed.
                                                                       the delivery of service
Dialogue with Issuers,                                        Dialogue with Media & the
Shareholder Proponents &                                      Public
Other Stakeholders                                            Signatories reserve the right to
Signatories should have a policy (or                          respond to general media enquiries
policies) for dialogue with issuers,                          about the nature of their services and
shareholder proponents, other                                 about the companies or issues they
stakeholders and their advisors.                              cover. However, signatories should
                                                              have and disclose a policy (or policies)
To the extent dialogue has taken place,                       for communication with the media and
signatories should communicate to                             the public. This policy should include,
clients in their research reports the                         at minimum, the following
nature of the dialogue, which may also                        considerations:
include informing clients of the
outcome of that dialogue.                                             Which of the signatory’s
                                                                       employees are permitted to
The policy should cover issues                                         make comments to the media;
including, but not limited to:                                         and,

18    Best Practice Principles for Shareholder Voting Research & Analysis
   The signatory’s policy toward
       the publication of public
       recommendations (if made) on
       any particular resolution prior
       to the publication of their
       reports to clients. Exceptions to
       this policy should be explained.
It should be noted that signatories
cannot be held responsible for the
unauthorised use or re-use of their
materials.
At all times, signatories should observe
applicable laws or regulations
regarding libel, slander, market abuse,
insider trading, distribution of material
non-public information, etc.

                                            19
Appendix I:
Charter Signatories
The BPPG and Charter Signatories of
the Best Practice Principles for
Shareholder Voting Research &
Analysis Providers are:

                        Glass, Lewis & Co.

                        Institutional
                        Shareholder
                        Services Inc.

                        IVOX GmbH

                        Manifest
                        Information
                        Services Ltd

                        PIRC Ltd

                        Proxinvest

20   Best Practice Principles for Shareholder Voting Research & Analysis
© Copyright 2014
The Best Practice Principles Group
Under the Chairmanship of Dr. Zetzsche

Web: www.bppgrp.info
Email: committee@bppgrp.info

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