Beyond: Digital Transformation for Municipalities - Presentation to Association of Municipalities
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Beyond:
Digital Transformation for Municipalities
Presentation to Association of Municipalities
Ontario
August 20th, 2019
Sean Murphy Edward Asare-Quansah
Regional Managing Partner, Consulting Senior Manager, Forensics
National Digital Services Leader
Veronica Bila
Partner, Enterprise Risk Services
Paul Witherow Jason Burgess
Partner, Consulting Managing Director, Corporate Finance
Municipal Services Leader
2
24(and
11 counting)
The number of office locations
The number of years
since opening our first across the Province (including
Ontario location Cornwall, Kingston and
Oshawa)
50+
Municipal Gov’t clients
MNP has the most office
served across the Province
coverage across Ontario of
any professional service firm
3
92% 47% 72%
92% of Ontarians 47% of Ontarians are 72% of Canadians
use the internet Netflix subscribers accessed a government
service online in last 12
months
Sources: Stats Can 2017, Statista 2017, CIRA 2019
75% 57% 79%
75% of Canadians are 57% of Ontarians 79% of Ontarians
comfortable making believe their municipal believe that data about
purchases on government records people and businesses
government sites are vulnerable to a in Ontario needs
security breach stronger protection
Sources: Statista, CIRA, Statistics Canada
Industrial Revolution IT Revolution Digital Revolution
Machines replace dangerous Machines replace repetitive Machines replace
and heavy work and tedious work knowledge work
19th century 20th century 21st century
Industry 1.0 and 2.0 Industry 3.0 Industry 4.0
6
7
What is DIGITAL Transformation?
90% of corporate leaders’ top priorities can only be achieved with the help of
technology, and almost 60% of CEOs globally expect their companies to undergo
business model transformation in the next few years.
Digital Business Transformation
The process of exploiting the latest digital technologies and
practices to create a robust new digital business model.
Digital Business
An organization, or a unit within an organization, whose product set and business
model are only made possible by the use of information and digital technology.
Digital Optimization
The process of using digital technology to improve existing operating processes
and business models.
9
Digital isn’t a list of things to do. It’s
about how you think, how you
behave, what you value, and what
drives decisions in your organisation
- Janet Hughes
DoteveryoneEveryone has a plan until they
get punched in the mouth.
- Mike Tyson
Why TRANSFORM?12
13
Cybersecurity
Cloud Computing
43%
Need hiring to Analytics
supplement current team
Web development
1% Mobile application design and
Don’t development
know
Data science
5% Big data
Do not need new 51% Master data management
talent for DT projects Must hire new talent
for DT projects
Innovation strategy
User interface design
0% 20% 40% 60% 80%
14
Source: Constellation Research, 2018 Source: Capgemini, 2017Think about how our teenagers…
Keep In Touch Take Find
Shop Pictures Work
Information
Communicate Drive & Consume
Play Media Bank
Travel
15Top 11 Organizational Priorities
16
Source: Gartner, 2018Disruptive
business model
and services
Digital IQ, Omni-channel
leadership & citizen experience
capabilities
Digital
Transformation
Intelligent
Data-driven process
insight automation
Agile platforms &
infrastructure
17A smart government with people, processes, and expectations aligned throughout
the organization for digital transformation. Transformation opportunities are
SMART regularly developed for predictive and preventative practices, and the organization
regularly disrupts itself.
Organizations are fully leveraging data to provide insight driven decision
making, and to pursue opportunities to innovate and enhance services.
MANAGED Public interactions shift from a pull to push model, increasing convenience
and engagement.
Governments are accelerating towards digital transformation. Citizen
DEFINED experiences are valued, and new opportunities are proactively explored.
Services begin to shift from reactive to predictive.
Developing more consistent digital practices and establishing
OPEN increased transparency and citizen engagement, with initiatives
focused on leveraging the data economy.
Initial digital foundations exist but there is little to no strategy for
AD-HOC a digital government.
18How can help you SHIFT
We provide end-to-end digital transformation services to our clients.
Innovate and Transform Enable Understand Optimize and Protect and
Build New Organization Customer and Predict Enable Internal Secure
Markets and Processes Engagement Customers Operations Information
Strategy Digital Technology
Management Consulting Digital Consultancy IT Services Provider
Enterprise Risk Services Cybersecurity & Privacy
20Department of Medium Size
National Defence Canadian Municipality City of Ottawa
MNP conducted an end-to-end MNP has worked with a medium MNP has worked with the City of
digital transformation for the size Canadian municipality to Ottawa in a variety of areas across
Canadian Department of develop a strategy and digital services including:
National Defence, transforming implementation plan for its
its intranet to re-architect and online citizen services. In • User Data Analysis
consolidate over 300 developing the strategy, an • User Research
independently managed assessment of the city’s current • User Experience Design and
websites on to a single web service model was conducted. Testing
content management system This included a comprehensive • Usability Testing
technology, and to align to a stakeholder engagement plan • Digital strategy & user
single integrated information where feedback from citizens requirements
architecture and common look and city departments was • Data strategy
and feel. collected through surveys, • Case management solution
interviews, and focus groups. development in the areas of
Public Health and others.
21MNP conducted a survey of municipalities in Western Canada to understand the top
concerns and drivers of change and innovation.
We invite AMO members to participate as well. 22Customer Digital Marketing
Experience & Content
Digital Workplace DevOps
& Collaboration
Digital Customer Digital
Government
Digital Operations Information &
AnalyticsParting Shots
Digital Government is not about Technology. It
is about being open and engaging, with people
at the center.
It is about redesigning experiences.
can help you Shift your government and
adapt to the New Normal.(613) 691-8503
Sean.Murphy@mnp.ca
27www.mnp.ca
MNP is a leading national accounting, tax and consulting firm in Canada. We proudly serve and
respond to the needs of mid-market clients in the public, private and not-for-profit sectors. Through
partner-led engagements, we provide a collaborative, cost-effective approach to doing business and
personalized strategies to help organizations succeed across the country and around the world.
© 2019 MNP LLP All rights reserved.
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