CLARE INFORMATION GUIDE 2020 - SERVICES FOR OLDER PEOPLE
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CLARE infoRmAtion guidE 2020 Services for older people
ContEnts
intRoduCtion 6
Age Friendly Ireland 6
Clare Older People’s Council 6
About this guide 6
1. AdViCE And infoRmAtion 7
Citizens Information 7
“Think Ahead” 7
Eircode 8
MapAlerter - Clare Alerts 8
2. EntitLEmEnts 9
Applying for a pension 9
Collecting your pension 10
Age 80 allowance 10
Living Alone Increase 10
Telephone Support Allowance 10
Supplementary Welfare Allowance 10
Free Travel 10
Fuel Allowance 11
Household Benefits Package 11
TV Licence 11
3 HEALtH 12
Health Service Executive (HSE) 12
Primary Health Care Teams 12
Mental Health Services in County Clare 14
Elder Abuse 15
Treatment Benefit Schemes 15
Other Information 16
4. Housing 17
Clare County Council’s Housing Department 17
Home Service Supports and Maintenance 18
5. sAfEtY And sECuRitY 19
Emergencies 19
The Seniors Alert Scheme 19
Household management and security 19
3
Garda Stations in County Clare 20
Crime Prevention Officer 20
Community Gardaí 20
Know Your Patch 20
“Message in a Bottle” Initiative 20
Neighbourhood Watch/Community Alert 20
Garda Text Alert 20
Bogus Caller Cards 21
Safety while out and about 21
Follow Clare Gardaí on Facebook 21
Crime Prevention Advice 21
Smoke Alarms 22
General fire safety in your home 22
6. soCiAL And LEisuRE ACtiVitiEs 26
Active Retirement Ireland 26
Birdwatch Ireland 26
Clare Civil Defence 26
Clare Heritage Centre & Genealogical Centre 26
Clare Sports Partnership 26
Getaways - Irish Hotels Federation 27
Golden Ireland 27
Library services 27
Limerick and Clare Education and Training Board (LCETB) 27
Lions Club 27
Men’s Sheds 27
Siel Bleu 28
Swimming Pools and Leisure Centres 28
Walking Trails 28
7. tRAnsPoRt 29
Clare Bus 29
Alternatively contact Limerick/Clare Local Link 29
Train Stations/Bus Services in County Clare 29
Clare Local Lift 30
Free Travel and Public Services Card 30
All Ireland Free Travel Scheme 30
Disabled Parking Permits 30
Tax relief for drivers and passengers with disabilities 30
Registered accessible/wheelchair friendly taxi providers 31
Driving Licence 31
8. suPPoRt gRouPs 32
Alzheimer Society of Ireland (ASI) 32
Anam Cara 32
4
Arthritis Ireland 32
Asthma Society of Ireland 32
Clarecare 32
Clare Chronic Obstructive Pulmonary Disease (COPD) Support Group 32
Clare Volunteer Centre 33
Croí - West of Ireland Heart Foundation 33
Dementia Understand Together 33
Diabetes Ireland 33
Disability Federation of Ireland 34
Family Resource Centres (FRCs) 34
Irish Heart Foundation 34
Irish Red Cross Clare Area 34
Irish Wheelchair Association (IWA) 34
National Council for the Blind Ireland (NCBI) 34
Neurological Alliance of Ireland 35
Obair Meals on Wheels 35
Parkinson’s Association of Ireland 35
Sláinte an Chláir Clare Cancer Support 35
St. Vincent de Paul (SVP) 36
Support for Carers 36
9. oRgAnisAtions foR oLdER PEoPLE 37
Age Action Ireland 37
Age & Opportunity 37
ALONE - Supporting older people to age at home 38
Clare Public Participation Network (Clare PPN) 38
Sage 38
Third Age 38
APPEndiX: ContACt dEtAiLs And infoRmAtion 39
1. Advice and Information 39
2. Entitlements 40
3. Health 43
4. Housing 46
5. Safety and Security 47
6. Social and Leisure Activities 48
7. Transport 52
8. Support Groups 54
9. Organisations for Older People 58
Useful websites 58
5
intRoduCtion
Age friendly ireland
A key purpose of local government is to promote the wellbeing and quality of life of citizens and
communities. The signing of the Dublin Declaration on Age friendly Cities and Communities in
Europe in 2014 by all 31 of our local authorities represents a significant national commitment
to creating an inclusive, equitable society in which older people can live full, active, valued and
healthy lives.
The Age Friendly Cities and Counties Programme provides a means of putting the declaration
into operation by bringing City and County Councils, the Health Service Executive, An
Garda Síochána, Non-Governmental Organisations (NGO’s), business and third level sector
representatives together at local authority level - to plan, share resources and streamline
their work, with the interests and needs of older people and an ageing population at their
core. See also www.clarecoco.ie/services/community/clare-age-friendly-county or www.
agefriendlyireland.ie
Clare older People’s Council
The Clare Older People’s Council (OPC) is a voluntary, autonomous group which seek to
represent the views, needs and interests of people aged 55 plus in Clare. The OPC, as it is known,
works with the Clare Age Friendly Alliance Board comprising of local statutory, voluntary and
not for profit organisations in the county, to ensure that matters affecting older people are at the
heart of policy and strategic development.
Clare OPC can be contacted on (065) 684 6240 or email: clareolderpeoplescouncil@gmail.com
Facebook page: Clareopc
About this guide
This guide will help you find out important information on a range of topics that will help you in
your day to day life. It will be updated regularly and submissions can be made to:
agefriendlyclare@clarecoco.ie, Rural Development Directorate, Clare County Council, Áras
Contae an Chláir, New Road, Ennis, Co. Clare, (065) 682 1616.
The guide has 9 main parts and these are colour coded for ease of reference
1. Advice and information
2. Entitlements
3. Health
4. Housing
5. safety and security
6. social and leisure
7. transport (including information about driving licences)
8. support groups
9. organisations for older People
6
1. AdViCE And infoRmAtion
See Appendix pg 39 for contact numbers and addresses.
Citizens information
County Clare is served by three Citizens Information Centres in Ennis, Kilrush and Shannon.
The county also has 4 Outreach Services in Ennistymon, Killaloe/Ballina, Lisdoonvarna and
Ennis.
1. Legal Advice
free Legal Advice Centre
A Free Legal Advice Service operates from Citizens Information Centre in Ennis on
Tuesdays and Fridays from 3:00 p.m. to 5:00 p.m. and Wednesdays from 5:00 p.m.
to 7:00 p.m. (appointment only). You may need legal advice about Enduring Power of
Attorney or making wills.
making a Will
One of the most important issues is to sort out a will. A will can ensure that proper
arrangements are made for dependants and that property is distributed in the way you
wish after you die, subject to certain rights of spouses and children.
Enduring Power of Attorney (EPA)
An EPA is the giving by a person, when they have decision-making capacity, formal
authority to another person called an attorney to make decisions when they are no longer
able to make those decisions for themselves.
2. financial advice
Financial information takes place on the first Thursday and third Wednesday of
every month from 5:30 p.m. to 7:00 p.m. in the Citizens Information Centre in Ennis
(appointment only). You might particularly benefit from advice on pensions and
payments/allowances.
3. threshold service
The Threshold Service is a housing service. It provides information on the third Thursday
of the month from 11:00 a.m. to 1:00 p.m. and 2:00 p.m. to 4:00 p.m.
“think Ahead”
“Think Ahead” is an Irish Hospice Foundation programme which provides a guide to members
of the public to help you discuss and record your preferences in the event of an emergency,
serious illness, or death. The Think Ahead form allows you to record your wishes about care in
the event of serious illness or death. Details about your emergency contacts, health information,
legal information, financial affairs and wishes for care after death can be documented on the
form and shared with family and loved ones.
money Advice and Budgeting (mABs)
The Money Advice and Budgeting Service is the state’s money advice service, guiding people
through dealing with debt and helping them to manage their money.
There are two MABS offices in County Clare.
7
Eircode
About Eircode
Eircode, Ireland’s postcode system launched in July 2015. Over a third of addresses in Ireland
have the same address with at least one other property. This makes it difficult for those
delivering goods and services to accurately identify the location of an address.
Clare County Council has produced a fridge magnet whereby your eircode can be recorded on it.
mapAlerter - Clare Alerts
Clare Alerts is a free alert service about events e.g. weather events, road closures etc. provided
by Clare County Council for people living and working in County Clare.
8
2. EntitLEmEnts
See Appendix pg. 40 for contact numbers and addresses.
This section has information on pensions and other allowances and packages
you might quality for.
Applying for a pension
The State Pension (Contributory) payable to people from age 66 is based on your social
insurance (PRSI) contributions. It is not means tested, so the payment you receive is not
affected by other income you may have, such as an occupational pension.
The State Pension (Non-contributory) is a means-tested payment for people from age 66 if you
don’t qualify for a contributory pension, based on your social insurance (PRSI) contribution
record or if you only qualify for a reduced rate of State Pension.
Both pensions are taxable but you are unlikely to pay tax if it is your only income.
Changes to the qualifying age for state pensions
The Social Welfare and Pensions Act 2011 made a number of changes to the qualifying age for
State Pensions. The qualifying age will rise to 67 in 2021 and 68 in 2028. So:
• If you were born on or after 1 January 1955 the minimum qualifying State Pension age
will be 67.
• If you were born on or after 1 January 1961 the minimum qualifying State Pension age
will be 68.
Widow’s, Widower’s or surviving Civil Partner’s (Contributory)
Pension
Widow’s, Widower’s or Surviving Civil Partner’s (Contributory) Pension is a weekly payment to
the husband, wife or civil partner of a deceased person.
Either you or your deceased spouse or civil partner must have enough social insurance (PRSI)
contributions.
How to qualify
To qualify, you must be a widow, widower or surviving civil partner and you must not be
cohabiting with another person and you or your late spouse or civil partner must have A and B
(choice of 2 options for B).
A) at least 260 paid social insurance (PRSI) contributions paid up to the date of death of your
spouse or civil partner, or paid before their pension age (currently age 66), whichever is earlier
and
B) a yearly average of either:
39 paid or credited social insurance (PRSI) contributions in either the three or five years before
the death of your spouse or civil partner, or paid before they reached pension age (this is called
the ‘Short Yearly Average’)
or
at least 24 paid or credited social insurance (PRSI) contributions from the year of first entry into
social insurance (PRSI) until either the year of death of your spouse or civil partner, or the year
they reached pension age, whichever is earlier (this is called the ‘Long Yearly Average’)
9
Collecting your pension
You can have your pension paid into your bank account or you can collect it from the Post Office.
If you have any difficulties at any stage getting to the Post Office you can nominate someone to
collect your pension on your behalf. Complete an ‘Agent Form’, which is available at the local
Citizens Information Office, Intreo Office, Social Welfare Branch Office and Post Office.
Age 80 allowance
Pensioners receiving an Irish social welfare pension automatically receive a €10 increase in the
personal rate of their pension when they reach the age of 80. The increase is only paid to the
main claimant of the pension and not to the Qualified Adult.
Living Alone increase
The Living Alone Increase is an extra payment to people on certain social welfare payments who
are living alone (or mainly alone in certain circumstances). Rate for 2020 = €14 weekly.
telephone support Allowance
Telephone Support Allowance is a weekly payment for people who live alone and are already in
receipt of certain other social welfare payments. It assists the cost of communications and or
home security solutions. Rate 2020 = €2.50 weekly.
supplementary Welfare Allowance
The Supplementary Welfare Allowance Scheme consists of a basic payment, called
Supplementary Welfare Allowance, and other financial supplements for certain expenses you
may not be able to meet, including emergency situations. It is administered by the Department
of Employment Affairs and Social Protection (formerly known as the Community Welfare
Service) in your local Intreo Office. Some of the supplements available include:
Heating supplement
To help with the cost of extra heating needs due to your age, medical condition or disability.
Exceptional needs Payment
To meet once off essential costs for example special clothing for a person who has a serious
illness.
urgent needs Payment
To pay for food or clothing in emergency situations such as following a fire or flood.
free travel
Everyone aged 66 and over living permanently in the state is entitled to the Free Travel Scheme.
Some people under 66 also qualify. If you qualify for free travel, you are issued with a card that
you must carry with you when using public transport. In some cases, a Free Travel Companion
Card is available which allows another person to travel with the card holder (if they are unable
to travel alone). It is available on all state public transport (bus, rail, and LUAS) with some
exceptions and is also available on certain private bus and ferry services. You may also travel
free of charge on certain cross-border services between Ireland and Northern Ireland.
10fuel Allowance
Fuel Allowance is a means-tested payment to help with the cost of heating your home during
the winter months. It is paid to people who are receiving a long-term (15 months or more)
social welfare payment. Only one Fuel Allowance is paid to each household. If you are getting a
means-tested payment, for example the State Pension (Non-contributory), you will have already
satisfied the means test. This means you will qualify for Fuel Allowance.
If you are not getting a means-tested payment and are getting a payment based on your social
insurance record, for example the Contributory State Pension you will need to satisfy a means
test to qualify for Fuel Allowance.
Household Benefits Package
The Household Benefits Package is a set of allowances which help you with the costs of running
your household. It includes allowances towards covering electricity or gas costs as well as the
television licence.
The package is available to everyone aged over 70 and to people under 70 in certain
circumstances. The rate of payment/allowance for electricity or gas is €35 monthly.
tV Licence
Once you qualify for the Household Benefits Package you qualify for a free Television Licence
from its next renewal date. You apply for this on your Household Benefits Package form.
113 HEALtH
See Appendix pg. 43 for contact numbers and addresses.
Health service Executive (HsE)
The HSE provides health and social services in hospitals, health facilities and communities
across the country. These include:
Primary Health Care teams
Primary Health Care Teams are made up of:
• General practitioners (GPs)
• Public Health Nurses
• Physiotherapists
• Occupational Therapists
• Speech and Language Therapists
• Home Help Co-ordinators
• Primary Care Social Workers
• Community Mental Health Nurses
• Primary Care Counselling Services
• Podiatrists (cross reference with Treatment Benefit entry)
• Primary Care Dietitians
Acute Hospital services – the university of Limerick Hospital group
UL Hospitals Group is made up of 6 hospital sites in the Midwest. The 6 sites function as a
single hospital system. The 6 hospitals are:
• University Hospital Limerick
• University Maternity Hospital Limerick
• Nenagh Hospital
• Ennis Hospital
• Croom Orthopaedic Hospital
• St. John’s Hospital (Voluntary)
The UL Hospitals Group provides emergency, surgical and medical services on an inpatient and
outpatient basis. UL Hospitals Group serves a population of 473,000 people in Limerick, Clare
and North Tipperary.
The University of Limerick (UL) is an academic partner in the UL Hospitals Group which
provides assistance in improving standards of care, fostering education, clinical research and
innovation.
Ennis Hospital
Ennis Hospital has 50 inpatient beds. It provides day surgery, endoscopy, outpatient services,
cardiac and pulmonary rehabilitation programmes. The hospital’s Injury Unit treats broken
bones, dislocations, wounds, scalds and minor burns. The unit is open every day from 8am to
8pm.
The hospital’s Medical Assessment Unit (MAU) treats patients referred by GPs and the Injury
Unit. The MAU is open from 8am to 8pm, Monday to Friday and 9am to 6pm on Saturday and
Sunday.
12Home supports
A Home Supports Service (Home Help and Home Care Packages) is provided by the HSE to
support an older person to be cared for and remain in their own home for as long as possible.
gP out of Hours service
shannondoc 1850 212 999
These services provide you and your family with access to urgent family doctor services outside
of normal surgery hours. Access to the services are by appointment only, by contacting the
phone number above. Shannondoc is not a walk in service. The service operates Monday to
Friday 6:00 p.m. to 8:00 a.m. and Saturday, Sunday and Public Holidays from 8:00 a.m. to
8:00 a.m. (24 hours).
medical card scheme
This is a means tested service entitling those eligible to a range of public health services free of
charge.
There are different guidelines for over 70’s. Over 70’s are entitled to free GP visits.
gP Visit Card for over 70s
Any person aged over 70 who lives or intends to live in the Republic of Ireland for at least one
year is eligible for a GP visit card – over 70s. This is not means tested. GP visit card application
forms can be obtained from your Local Health Centre.
Free flu vaccine
This is available for people aged 65 years and over, people who live in a nursing home or
long-term facility, who have a Medical or GP Visit Card. Contact GP, Public Health Nurse or
Pharmacist.
dEsmond Programme - diabetes Education and self-management for
ongoing and newly diagnosed
When you first find out that you have diabetes, you need a good start in making healthy lifestyle
choices. DESMOND gives you that good start and:
• is a way of finding out more about type 2 diabetes
• is a resource to help you manage the changes diabetes will bring to your life
• is an opportunity to meet and share experiences with others
This programme is available free for Diabetics.
day Centres for older People
The HSE directly provides and funds voluntary organisations to provide day care and meals
on wheels services. The type of day service provided varies with some providing a more social
element which may offer personal care such as showering, chiropody; while other services are
nurse led and provide a nursing service as well as social activities. Some day care centres are
targeted at specific conditions such as Alzheimer’s/Dementia. Your local health office or Public
Health Nurse can help you to access community services in your area.
See Appendix page 43 for full list.
13Respite Care
Respite Care offers family carers an opportunity to take a break from the stresses of caring. It is
provided in HSE facilities in Clare.
People in receipt of Carers’ Allowance, Carers’ Benefit, Prescribed Relative’s Allowance
automatically receive Respite Care Grant from the Department of Social Protection.
“fair deal” nursing Home support scheme
This scheme offers financial support to help pay for the cost of care in a nursing home, for
people who need long term care.
Community nursing units
These units provide medical support in short term care, respite care, rehabilitation, palliative
care and long term care.
There are 4 in Clare:
• St. Joseph’s Hospital, Ennis
• Raheen Community Hospital, Scariff
• Ennistymon Community Hospital, Ennistymon
• Regina House Community Nursing Unit , Kilrush
mental Health services in County Clare
Mental health problems are common and can range from a low period to more serious
depression, to a small number of people who will experience very severe issues. There are a
number of help options available including:-
• Contact your local GP.
• Contact Clare Mental Health Services.
• Contact the Emergency Services.
• Go to the nearest Emergency Department.
• Contact Ennis Mental Health Association.
• Call Samaritans on the 24 hour listening service.
Voluntary mental Health support groups
• Mental Health Association Ireland - branches in Ennis and North Clare.
• GROW is a voluntary organisation which provides friendship and support for people with
mental health problems.
• AWARE provides information for many people with depression and mood disorders, or
who are supporting relatives and friends with mental health problems.
• SHINE empowers people with mental ill health and their families through support,
information and education. They advocate for social change and promotes individual and
family recovery.
14Elder Abuse
Safeguarding adults is about protecting those at risk of harm from suffering abuse or neglect. A
vulnerable person is an “adult who may be restricted in capacity to guard him/herself against
harm or exploitation or to report such exploitation”. Restriction of capacity may arise as a result
of physical or intellectual impairment.
A wide range of people may abuse older people including:-
• Relatives and family members
• Professional staff
• Paid Care Workers
• Volunteers
• Other service users
• Neighbours
• Friends and associates
Recognise the types of elder abuse that exist and can include any of the following:-
• Psychological abuse leads to feelings of helplessness because of attitude or behaviour
of others.
• neglect and Acts of omission including medical or physical care needs, can lead to
abuse.
• financial abuse when someone takes control of a person’s finances without
permission.
• Physical abuse is being treated roughly causing injury and bruising.
• sexual abuse is in cases when sexual act is not consensual.
• discriminatory abuse – this can include ageism, racism, sexism, or be disability
related.
• institutional abuse occurs when a person is in residential care including hospitals,
nursing homes and other in patient settings.
Elder Abuse support groups
• HSE Safeguarding and Protection Team
• Clare Haven Services
If you are concerned about a suspected case of elder abuse please call the HSE helpline on 1850
241 850 (Monday to Saturday - 8am to 8pm).
Treatment Benefit Schemes
• The Department of Social Protection provides limited dental, optical and aural services to
insured and retired workers with required number of PRSI contributions.
• Dental Treatment Services Scheme (DTSS) provides access to limited dental treatment
for adult medical card holders and GP visit card holders.
• Long Term Illness Scheme allows access to free medicines and surgical appliances.
15other information
Health information and Quality Authority (HiQA)
HIQA is legally responsible for monitoring, inspection and registration of nursing homes in
Ireland.
Voluntary groups
The Health Service Executive (HSE) is responsible for grant aiding voluntary groups and for
managing the HSE Lottery Funding. A range of agencies are partially funded and provide a wide
variety of activities for older people. See Appendix page 54 for a list of support groups.
Alcoholics Anonymous
Alcoholics Anonymous is a fellowship of men and women who share their experience, strength
and hope with each other that they may solve their common problem and help others to recover
from alcoholism.
164. Housing
See Appendix pg. 46 for contact numbers and addresses.
Clare County Council’s Housing department
Clare County Council’s housing services help citizens find secure, cost effective, quality
accommodation and housing support for people in need.
Housing Aid for older People scheme
The Housing Aid for Older People Scheme is available to assist older people living in poor
housing conditions to have necessary repairs or improvements carried out. Applicants will be
prioritised on the basis of household means. The types of works allowable under the scheme can
be varied and include:-
• Essential repairs.
• Repair or replace roof.
• Upgrade the electrical wiring.
• Repair or replace doors and windows.
• Provide central heating (where there is no central heating or it is broken beyond
economic repair).
Housing Adaptation grant for People with a disability
The Housing Adaptation Grant for People with a Disability is available to assist in the carrying
out of works that are reasonably necessary for the purposes of rendering a house more suitable
for the accommodation of a person with a disability, who is a member of the household. The
types of works allowable under the scheme can be varied and include the provision of:
• Access ramps
• Stair-lifts
• Downstairs toilet facilities
• Accessible showers
• Adaptations to facilitate wheelchair access
• Extensions
• Any other works which are reasonably necessary for the purposes of rendering a house
more suitable for the accommodation of a person with a disability.
mobility Aids Housing grants scheme
The Mobility Aids Housing Grant Scheme is available to fast track grant aid to cover a basic suite
of works to address mobility problems, primarily, but not exclusively, associated with ageing.
Applicants will be assessed on the basis of household means. The types of works allowable under
the scheme can be varied and can include the following:
• Grab-rails
• Access ramps
• Level access showers
• Stair lifts
• Other minor works deemed necessary to facilitate the mobility needs of a member of a
household.
17Housing Assistance Payment (HAP)
The HAP scheme provides assistance to people, currently on Clare County Council’s housing
list, to pay their rent in private accommodation. It is up to the applicant to source private rented
accommodation. The tenancy agreement remains a private agreement between the tenant
and their landlord. In general, under the Residential Tenancies Acts 2004-2015, all private
residential tenancies must be registered with the Residential Tenancies Board.
Under the HAP scheme, local authorities pay landlords directly. Tenants pay a weekly HAP rent
contribution to the local authority, based on their income and ability to pay.
Where a person(s) is deemed eligible for HAP, a payment will be made directly to their landlord
by the local authority on the last Wednesday of each month.
Home service supports and maintenance
Better Energy Warmer Homes scheme
The Better Energy Warmer Homes Scheme aims to improve the energy efficiency and warmth
of homes owned by people on low incomes. You must own your home and be living in it.
Your home must have been built and occupied before 2006. The scheme is operated by the
Sustainable Energy Authority of Ireland (SEAI).
The Better Energy Warmer Homes Scheme provides funding for:
• Attic insulation
• Draught-proofing
• Lagging jackets
• Low-energy light bulbs
• Cavity wall insulation
• Energy advice
Better Energy Homes scheme
The Better Energy Homes Scheme gives grants to homeowners to improve energy efficiency in
their homes. This scheme is different to that listed above as it provides grants to improve energy
efficiency rather than installation. The Better Energy Homes Scheme is also administered by the
Sustainable Energy Authority of Ireland (SEAI).
You can get a grant for the following energy-saving and renewable solutions:
• Attic insulation
• Wall insulation - including cavity wall, internal dry lining and external insulation
• Heating controls upgrade
• Solar thermal solutions
• Heat pump systems
• A Building Energy Rating (BER) after the energy-saving work is carried out (you must get
this BER to qualify for the grant).
185. sAfEtY And sECuRitY
See Appendix pg. 47 for contact numbers and addresses.
Emergencies
At some point in your life, you may need to call the emergency services such as fire, Gardaí, or
medical personnel. In Ireland there are two emergency numbers, 999 and 112.
112 also works in all EU countries and from any phone, free of charge. Have the Eircode of the
house available so that the emergency services can easily find you.
the seniors Alert scheme
The Seniors Alert Scheme is financed by Pobal and provides a grant for the supply of equipment
and personal pendant alarms. The pendant alarm is worn on the wrist or around the neck and
when activated, in cases of emergency, it provides immediate contact with the people you have
chosen to be on your emergency list. This enables older people to continue to live securely in
their own homes. The grant assistance is made available through community and voluntary
groups registered with Pobal.
To be eligible you must be:
• Aged 65 or over and have limited means or resources.
• Living alone or with someone who also meets the eligibility criteria.
• Living in the area covered by the community group administering the grant support.
• Able to benefit from the equipment being supplied.
• Willing to maintain contact with the community group.
Household management and security
Recent winters in Ireland have been severe, with flooding, snow, ice and freezing temperatures
lasting for several weeks. Here are some tips to help you get through the winter safely:
• Listen to the weather forecasts.
• Stay indoors if possible when the weather is bad.
• Be extra careful if you must walk on icy paths or roads.
• Buy salt to put on the footpaths near your home.
• Keep in contact with your friends, family and neighbours.
• Before the winter sets in, get your boiler and pipes checked by a qualified plumber and
keep their phone number handy in case of heating or plumbing problems. If you use
natural gas, always use a Registered Gas Installer.
• Try to keep some money for extra fuel. Or, if you feel you won’t have enough money for
heating, contact the Money Advice and Budgeting Service (MABS), which can help you
plan a budget.
• Buy extra groceries when you do your weekly shopping in case you can’t get back to the
shop for a while because of the bad weather.
• Keep a torch beside your bed and in your living room in case of power cuts. Check the
batteries regularly.
• You can telephone ESB Networks/Bord Gais Networks to see when your electricity/
natural gas will be restored.
19garda stations in County Clare
There are 17 Garda Stations that cover the County Clare area. Garda Stations in Ennis, Kilrush
and Shannon are open 24 hours a day, seven days a week.
Crime Prevention Officer
The role of the Crime Prevention Officer is to educate and advise on matters relating to crime
prevention and reduction. The Crime Prevention Officer is available to give presentations
to local groups on crime prevention and will also conduct security reviews and audits, on
invitation, of private and public premises and lands.
Community gardaí
The role of the local Community Garda is to liaise with the local community, organisations and
services. Their role is to get to know the community. Community Gardaí not only enforce the
law but they establish and support community crime prevention programmes and will promote/
support initiatives such as Neighbourhood Watch, Community Alert, Garda ‘Open Day’ events
and the Garda Schools Programme in both primary and secondary schools.
Know Your Patch
Know Your Patch is a Clare Community Policing Initiative launched in 2006. Local areas
are assigned a dedicated Community Garda to each Community Area, Community Alert
or Neighbourhood Watch group. They will assist communities in the establishment of new
Community Alert/Neighbourhood Watch Groups, assist in the roll out of Text Alert, Garda
Schools Programme, community initiatives such as “Message in a Bottle”, attend IFA meetings,
launch Business Watch Schemes, Hospital Watch and Campus Schemes and provide crime
prevention advice and community support.
“message in a Bottle” initiative
The “Message in a Bottle” Initiative is free to all who need it and is aimed at older adults whose
medical details are written on a page, placed inside a plastic bottle and kept in the fridge where
the emergency services will find it. It will save the emergency services valuable time identifying
someone in difficulty and will quickly provide his or her emergency contacts. Contact your local
Garda station for further information.
neighbourhood Watch/Community Alert
Neighbourhood Watch (urban areas) and Community Alert (rural areas) are crime prevention
programmes aimed at getting local communities working in partnership with the Gardaí. They
allow communities to become actively involved in combating anti-social behaviour and reduce
the opportunity for crime and fear of crime. Particular emphasis is placed on protecting older/
vulnerable persons, fostering community spirit and reporting suspicious activity.
If you are interested in establishing a Neighbourhood Watch or Community Alert Scheme,
contact your local Garda Station.
garda text Alert
“Text Alert” is designed to facilitate immediate and cost effective communication from An Garda
Síochána to the public. The emphasis of the initiative is on preventing crime through active
partnerships with communities. Text Alert is run in co-operation with IFA and Muintir na Tire and
ensures a structured and consistent approach to crime prevention through existing Community
Crime Prevention Programmes (Neighbourhood Watch, Community Alert) or IFA branches.
20Gardaí will provide a text or email to each registered community contact and they in turn will
forward the information by text or email to all members of their community group. Contact your
local Garda Station for further information.
Bogus Caller Cards
These cards were launched following an increase in the number of bogus callers and tradesmen
calling to vulnerable people. Householders can ask any traders or workmen calling to homes
requesting to carry out work, to supply their details on the card. If there is any doubt as to the
true legitimacy of the person, house-holders can contact their local Garda Station. The genuine
caller will supply their details. If a caller is unknown to you “if in doubt keep them out”.
safety while out and about
An Garda Síochána offer the following advice on their crime prevention leaflet for older people
while out and about (see www.garda.ie/documents):
• Avoid travelling alone, where possible. Go with family, friends or neighbours.
• If travelling by car, keep all doors locked.
• Be alert when parking and getting in/out of your vehicle.
• On public transport sit as close to the driver or exit as possible.
• Keep cash and credit cards to the minimum.
• Keep wallets and purses out of sight.
• Hand or shoulder bags should be kept close to the body and not dangling by the strap.
• Do not put your handbag on the shopping trolley in the supermarket.
• If collecting your pension or cash in the Post Office or bank, put the money into your
purse or wallet before you leave the building.
Try to avoid walking at night, if you must, it is advisable to have a companion, walk in well-lit
streets and as close to the roadside as possible. In the event that you are threatened by physical
force do not resist. Try to remain calm and, if possible, concentrate on getting a good description
of the culprit.
follow Clare gardaí on facebook
The Clare Division Facebook page called An Garda Síochána Western Region was launched a
number of years ago. It actively engages with all members of the community. Follow, like and
share to keep up to date on topics relating to crime prevention, road traffic, and personal safety
advice and keep up to date on Garda events in Clare.
Crime Prevention Advice
Burglary prevention advice
• Secure all doors and windows.
• Light up your home, use timer switches when out.
• Store keys safely and away from windows and letterboxes.
• Record details of valuables and don’t keep large amounts of cash at home.
• Use your alarm, even when at home.
• If you are away, cancel deliveries, have your post collected and cut your grass before you
go away on holiday.
21Personal safety
• Be aware of your surroundings.
• Avoid travelling alone, where possible.
• Walk in well-lit streets.
• Avoid dark, isolated areas.
• Tell someone where you are going and when you expect to be home.
safer shopping
• Take extra care when using a cash point or chip and pin.
• Don’t let anyone see your pin number, never write down your pin number.
• If you carry a handbag, keep your purse at the bottom.
• Never keep your wallet in your back pocket.
• Keep your handbag zipped at all times – crowded shopping areas are very popular with
pickpockets.
• Don’t leave your handbag in the shopping trolley while you shop.
Thieves can target car parks; avoid leaving shopping bags in vehicles for prolonged
periods.
smoke Alarms
Smoke alarms are very important for early warning – smoke will not wake you up, in fact it will
make you sleep more deeply. Smoke alarms buy you time to allow you and your family to get
safely out of the house. At least two smoke alarms should suit a standard two-storey dwelling.
These should be located on the landing of each floor. Alarms must be positioned at the highest
point and as close to the centre of the ceiling as possible. They should be tested weekly – by
pressing the test button.
Community smoke Alarms scheme
As a minimum requirement it is essential that smoke alarms are fitted in the hall and landing
of every home. It is the aim of Clare Fire & Rescue Service to increase the number of smoke
alarms in homes across Clare to meet the minimum standard. They aim to provide and install
smoke alarms to the most vulnerable. If you require a smoke alarm please inform a member of
your community group/organisation who can in turn contact the Fire Service on your behalf. A
member of the Fire Service will then be in contact with you to arrange installation of your smoke
alarm.
REMEMBER – Smoke, not heat or flame causes most fire deaths. It can take as little as three
minutes to die from breathing smoke. Smoke alarms save lives.
General fire safety in your home
Kitchen
Of all the rooms in the home the greatest potential for the outbreak of fire is associated with
the kitchen due to the nature of its use in cooking and the amount of electrical items that it may
contain. The following precautions will reduce the risk of fire:
• Install a fire extinguisher and fire blanket and familiarise yourself with their use.
• Take care and never leave the cooker unattended when using deep fat fryers, hot cooking
oil and chip pans. If the cooking oil catches fire, use a fire blanket to put it out. Do not
move the pan or use water to extinguish flames.
• Ensure your cooker is always clean from grease and fully switched off after use.
• Develop safe and sensible cooking habits. Saucepan handles should be turned in, but not
over other rings.
22• Treat kitchen appliances and electrical leads with care, and ensure that leads do not cross
over cooker rings.
Domestic electrical appliances such as washing machines and tumble dryers also have the
potential to catch fire. Fire may occur either because of the friction of the moving parts within,
or as a result of an electrical short circuit. If a fire occurs, turn off the power at the isolation
switch (if possible), and close the door to the room while evacuating the house.
Living rooms
Open fires
• Ensure you have an effective spark guard at open fires and ensure it is correctly in place
especially before you go to bed and when children are about.
• Clean chimneys at least twice a year. On average 30% of all fires each year are chimney
fires.
• Remember not to leave newspapers, clothes or combustible materials too close to a fire or
heater.
smoking
• If you allow smoking in the house, provide large, stable ashtrays. A burning cigarette end
can smoulder for hours before igniting.
• Ensure matches and lighters are out of children’s reach.
• Do not smoke if you are feeling sleepy or have taken alcohol.
Electrical leads
• Check all electrical leads and plugs for deterioration, burning or fraying.
• Ensure there are no overloaded sockets.
• Switch off and unplug all appliances when not in use (this applies everywhere in the
house).
Portable heaters
• All gas and electric portable heaters require special attention and handling. Familiarise
yourself with any special instructions for their use.
• Keep all flammable materials at a safe distance from portable heaters.
Bedrooms
• Smoking in bed should be prohibited - it is one of the most dangerous fire hazards.
• Check electric blankets regularly for wear and damage, and ensure they are used
according to the manufacturer’s instructions.
• Switch off and unplug all appliances before going to bed.
• Ensure that all doors that safeguard your means of escape are closed before you retire for
the night.
• Candles should be put in a proper holder that won’t fall over. They need to be put on a
heat-resistant surface. Candles should not be left unattended in a room.
Evacuation plan
• Plan 2 escape routes to get out of the house.
• Always ensure that keys for doors and windows are readily available.
• Keep escape routes clear.
• Practice the plan.
• Close all doors behind you as you leave.
• Crawl low in smoke as the air is cleaner at ground level.
• Do not re-enter the house for any reason.
23• Phone the fire brigade as soon as possible.
• If you are trapped in a room, close the door and seal the bottom of the door with a towel
or blanket.
• Go to the window, open it and attract attention.
• At first floor level, as a last resort, you can hang from the window sill and drop to the
ground.
• Always lower children first, never expect them to follow you.
Home checklist
• Is there a smoke detector at each level of the home?
• Are matches, lighters etc. out of children’s reach?
• Is petrol stored in an approved safety container and locked away?
• Are electrical appliances kept in good repair and used properly?
• Do you have a fire extinguisher in the kitchen and do you know how to use it?
• Do you store combustible material near cookers or heaters?
• Do you have a fireguard?
• Is your chimney regularly cleaned?
• Is the lint collector on your clothes dryer regularly cleaned?
• Is the kitchen vent cleaned regularly?
Last thing at night
• Ensure spark guards are in front of open fires.
• Switch off and unplug all electrical items. Do not leave the television or radio on standby.
• Plug out phone chargers.
• If your exit requires a key for opening, ensure the key is in the lock before going to bed.
• Ensure all escape routes are clear. Close all doors (especially from the kitchen and living
room).
By taking note of these simple measures and incorporating them into your daily routine you are
safeguarding both you and your home from the dangers of fire.
Carbon monoxide
Often called the silent killer, carbon monoxide is an invisible, odourless, colourless gas created
when fuels (such as wood, coal, natural gas, propane, and oil) burn incompletely. In the home,
heating and cooking equipment that burn fuel can be sources of carbon monoxide.
Remember, Remember, Remember
Clare County Fire and Rescue Service are asking the public to remember three things that can
help protect them against this silent killer using the pneumonic “Remember, Remember,
Remember”:
Remember the causes – Carbon monoxide can be produced when any fuel is burned,
including oil, gas, wood, coal and turf.
Remember to service – To prevent carbon monoxide, ensure your appliances are installed
and serviced annually by a registered gas installer or a qualified service agent for your fuel type.
Also make sure vents, flues and chimneys are kept clear.
Remember the alarm – Carbon monoxide is odourless and colourless so for added protection
install an audible carbon monoxide alarm. Make sure the alarm complies with EN 50291, carries
a CE mark, has an end of life indicator and carries an independent certification mark.
24stoves
Over recent years, the increased popularity of stoves has led to an increase in stove fires. Fires
are mainly due to poor installation of stoves and flues. Some of the fires have caused substantial
damage to buildings.
An important point is that stoves burn at very high temperatures and so the stove and the flues
need to be installed correctly and clearly spaced from any timber or combustible materials.
Insulated flues that pass through ceilings and walls need to be spaced or encased correctly.
There is a wide variety of stoves and building layouts so they must be installed in accordance
with the manufacturer’s instructions and the current Building Regulations (Technical Guidance
document J “Heat Producing Appliances”, 2014).
256. soCiAL And LEisuRE ACtiVitiEs
See Appendix pg. 48 for contact numbers and addresses.
Active Retirement ireland (ARi)
Active Retirement Associations in County Clare are all affiliated to the Active
Retirement Network Ireland. Active Retirement Ireland will reach out to all older people to
stop loneliness through friendship and support. Active Retirement Ireland (ARI) is a voluntary
organisation for older people with a national membership of over 24,500 people and over
550 local associations. Members range in age from 50-100+ years and cover a range of socio-
economic backgrounds. As an organisation, ARI believes that all older people are equal and are
entitled to be treated with respect. Older people all have different interests and needs, which
ARI aims to identify and fulfil.
At a local level, Active Retirement Associations arrange social events, educational options and
activities which encourage and support retired people to remain healthy and active. Many Active
Retirement Association members are also involved with other local organisations, providing
much needed volunteers in a variety of activities. There are 15 Active Retirement groups in Co.
Clare.
Birdwatch ireland
Birdwatch Ireland is the largest most active conservation organisation in Ireland, dedicated to
conserving Ireland’s birds, habitats and biodiversity.
Clare Civil defence
Clare Civil Defence is a well-trained, professional second line emergency response service which
provides back-up and support to the principal response agencies at times of emergency. Clare
Civil Defence also provides Emergency Medical and Ambulance cover to numerous Community
events.
Training is provided to volunteers in the following areas: Emergency Medicine (First Aid)
Search & Rescue Skills, Severe Weather Response, Communications and numerous other skills.
Clare Heritage Centre & genealogical Centre
The Clare Heritage Centre and Genealogical Centre is situation in Church Street, Corofin and is
housed in what was once St Catherine’s Church. This church was built in 1718. The main theme
of the museum is ‘Irelands West 1800-1860’ and it portrays a traumatic period of Irish history
under such headings as ‘Land Tenure’, ‘The Famine’, ‘Emigration’, ‘Education’ and ‘The Irish
Language and Music’. It enables persons with Clare roots to trace their fore bearers.
Clare sports Partnership
Clare Sports Partnership (CSP) co-ordinates and supports the development of sport and physical
activity in County Clare. The organisation aims to increase participation in sport and to deliver
education and training programmes to increase capacity around sport within communities in
Clare. Their vision is where everyone in County Clare can enjoy physical activity and sport to
their full potential, where physical activity and sport is valued and supported at every level of
society and is everyone’s responsibility.
26getaways - irish Hotels federation
The Irish Hotels Federation have numerous getaway deals for senior citizens in venues across
the country. Their “Golden Breaks” are specifically aimed at senior citizens, with six new offers
every few weeks. Offers start from as low as €79 and can include anything from bed & breakfast
to spa packages and tours.
golden ireland
If you are looking for tailor made trips and tours for your over 55’s group, then look no further
than Golden Ireland. They offer coach hire, train booking, entertainment and accommodation
packages for groups of a minimum of 12 people. You just decide the region that you want to go
and a general set of dates for your trip and they do the rest.
Library services
Libraries in County Clare provide a free, accessible service with something for everyone –
completely free.
• More than 12 million items free to borrow, including books, music, DVDs and more.
• A wide spectrum of classes, events, clubs and activities for all ages and interests including
book clubs, film clubs, craft clubs and computer classes.
• Order online and collect/drop off items at any library in the country (the first of its kind
in the world).
• Browse and download eBooks, Audiobooks, eMagazines and e-Newspapers on your
phone or other device.
• Hundreds of free easy to access online courses and language learning.
• Free internet access.
• Space to study, work or just read and relax.
• Access to digital equipment including; sensory equipment, laptops, etc.
• Specific programmes and supports for reading and literacy and health and wellbeing.
• Resources to support those seeking employment or who want to set up businesses.
• Services for schools, students and teachers.
• Culture and local history resources including local history and heritage talks.
Limerick and Clare Education and training Board (LCEtB)
Limerick and Clare Education and Training Board is the state education and training authority
for Limerick and Clare. It offers a wide range of education and training courses at multiple
locations throughout County Clare.
Lions Club
About the Lions of Ennis
The Lions Club of Ennis with over 30 members is actively involved in serving humanitarian
needs in the community. Their motto “We Serve” is reflected in the many local and international
projects undertaken each year by the club. Their focus is on engaging with the youth, sight
programmes, assisting in relieving hunger and protecting our environment.
men’s sheds
The Irish Men’s Shed Association works towards a future where all men have the opportunity
to improve and maintain their health and well-being by participating in a community Men’s
Shed. A Men’s Shed is a dedicated, friendly and welcoming meeting place where men come
together and undertake a variety of mutually agreed activities. Men’s Sheds are open to all men
27regardless of age, background or ability and are a place to share skills and knowledge while
maintaining or enhancing the well-being of the participants.
siel Bleu
Siel Bleu Ireland promotes exercise among older adults and patient groups in Ireland, with the
aim of improving overall wellbeing. They design their programmes with a preventive approach
that benefits all adults, at any age, and at any stage of their lives.
Siel Bleu offers group exercise programmes in nursing homes/daycare centres, with patient
groups, in communities and one to one sessions in private homes. Their expert Physical Trainers
gauge the ability of each participant and tailor classes to meet the group needs. Together this
results in programmes which have a real physical, social and psychological impact.
Siel Bleu Ireland is also offering a way to continue with exercise in the comfort of your own
home through their Facebook page, website and youtube.
swimming Pools and Leisure Centres
Active Ennis
The town of Ennis provides a wide choice of top class sports and leisure amenities for you to
enjoy. From wooded walks, parks and playgrounds to indoor and outdoor gyms, running tracks
and a 25 metre swimming pool, Ennis now boasts an integrated network of facilities to meet the
needs of the entire community.
Active Kilrush
Active Kilrush Sports Complex manages and develops sports, recreation and leisure facilities
throughout the town including pitches, playgrounds and ancillary services.
Active Ennis and Active Kilrush are owned and developed by Clare County Council.
Walking trails
the East and mid Clare Walking trails
These trails are some of the most scenic routes in Clare, passing through many quaint villages
and bustling towns, and taking in stunning views and many historical sites along the way. The
Ways give access to a countryside of great richness and variety. See Appendix on page 51 for a
list of looped walks.
287. tRAnsPoRt
See Appendix pg. 52 for contact numbers and addresses.
Clare Bus
This easy access bus service is designed around the transport needs of people in Co. Clare.
Clare Bus provides services in areas that would otherwise be without public transport and link
you to the National Transport Network wherever possible. Clare Bus services are designed for
everyone, including those who don’t have transport of their own or need accessible vehicles.
Clare Bus promotes all public transport and prioritises people linking into the National Bus or
Rail Network wherever possible.
Clare Bus operates bus services in North, South, East and West Clare and parts of South Galway
and provides the following:-
• Reliable services linking in to National Bus and Rail Services.
• Anything from a trip to the shops to a day at the sea!
• Comfortable low floor buses (with a wheelchair-friendly access ramp) provide up to 16
seats for easy travel.
• Infant seats provided for all babies and young children.
• Luggage storage areas.
• Professional drivers and dispatchers who go that extra mile to make your journey
comfortable and reliable.
Booking the bus
Booking hours are from 9:00 a.m. to 5:00 p.m. Monday to Friday and Saturday from 9:00 a.m.
to 1:00 p.m.
Please note the following:-
• Journeys need to be booked in advance.
• It’s important that people call the office to cancel their journey if they can’t travel.
• Bookings are best made the day before travel as same day bookings may not always be
possible.
• Drivers cannot take bookings.
tickets
You need to have a ticket before you travel. Free Travel Pass Holders travel for free, so do not
need tickets.
Alternatively contact Limerick/Clare Local Link
Open 9:00 a.m. to 5:00 p.m., Monday to Friday. Free Travel Pass accepted.
Pre-book door-to-door services with Local Link Limerick/Clare.
train stations/Bus services in County Clare
See Appendix page 52 for information on trains and bus services.
29Clare Local Lift
Addressing rural transport challenges
Clare County Council in conjunction with Arvoia (Intelligent Mobility Solutions Company)
are currently leading a project to develop a pilot community transport service based on a car-
sharing model. This project is known as Clare Local Lift.
Volunteer drivers will post their local transport offerings to a specially designed mobile app
which would then be taken up by local users who have posted their needs on this same app, for
example a weekly lift to the local doctor or shop etc.
Clare Local Lift will be piloted by Carrigaholt Development Association and will be operational
for a set period of three months and will serve the Loop Head Peninsula.
free travel and Public services Card
The government introduced a Public Services Card which allows people to access a range of
government services and payments. The Public Services Card will eventually replace the Free
Travel Pass. If you are entitled to free travel, when you are issued with your new Public Services
Card it will also be your Free Travel Card. The card will have FT printed in the top-left-hand
corner of the card. You may also be entitled to Free Travel plus a companion. The card will have
FT + C printed in the top-left hand corner of the card.
All ireland free travel scheme
This scheme allows a Free Travel cardholder to travel free of charge on all bus and rail services
within Northern Ireland. Free Travel cardholders wishing to avail of the All Ireland Free Travel
Scheme within Northern Ireland must first get a Senior Smart-Pass card. Application forms for
the Senior Smart-Pass are available from your local Citizens Information Centre or your local
Intreo Centre/Social Welfare Branch Office.
disabled Parking Permits
Disabled Parking Permits are issued to drivers or passengers who meet the criteria laid down by
the Disabled Drivers Association of Ireland. These permits allow special arrangements in order
to facilitate ease of parking in public car parking areas. There is an administration charge of €35
per parking card and is valid for two years.
tax relief for drivers and passengers with disabilities
The Disabled Drivers and Disabled Passengers Scheme provides a range of tax reliefs linked to
the purchase and use of specially constructed or adapted vehicles by drivers and passengers with
a disability. The rules of the scheme are set out in the Disabled Drivers and Disabled Passengers
(Tax Concessions) Regulations 1994 (SI 353/1994) as amended. Under the scheme, you can
claim:
• Remission or repayment of vehicle registration tax (VRT)
• Repayment of value-added tax (VAT) on the purchase of a vehicle
• Repayment of VAT on the cost of adapting a vehicle
If you qualify for the scheme, you may also get some additional exemptions and benefits.
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