Company case: Carrefour - Mathilde Tabary, Social Development Officer
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Company case:
Carrefour
Mathilde Tabary, Social Development Officer
Carrefour
• 365 000 employees • Supply Chain
France
• 9 994 stores in 33 countries
• 10 millions customers per day
• Turnover : 76 millions Euros
FSS : Promoting diversity at the workplace: a strategy to promote inclusion and competitiveness, Vienna, 3 - 4 October 2013
Promoting Diversity in Carrefour
Employee Performance
Economic Performance
Financial Performance
For Carrefour, developing internal social CSR means going
beyond its mere legal obligations to achieve the greater satisfaction
of its employees, managers and senior management,
with a concern for balance and sustainable progress.
FSS : Promoting diversity at the workplace: a strategy to promote inclusion and competitiveness, Vienna, 3 - 4 October 2013
Promoting Diversity in Carrefour
Specific work depending on the targets
Women's career development
Young people's employment
Continued employment of older workers
Employment and retention in employment of people with disabilities
With common basis : recognising and observing fundamental rights and fighting
Discrimination and promoting diversity
Recognising and observing
fundamental rights
Background
In May 2001, the Group signed an
agreement with UNI (Union Network
International) in which each side agreed to
work jointly in favour of the respect of
fundamental rights according to the ILO's
international standards.
Carrefour promotes freedom of association
and social dialogue in all the countries it
operates, in its stores and its suppliers.
A draft revision of this agreement is
currently under discussion.
Accord avec UNI en 2001
Recognising and observing
fundamental rights
Signature of the first collective agreement
Creation of a Carrefour Colombia trade union
On 27 April 2012,
In 2011, the Colombian government passed a UNI Global Union
law on trade union protection thereby celebrated the
encouraging the existence of union historic signing of
representatives. the first collective
labour agreement at
In a country where union culture Carrefour Colombia
is very recent, Carrefour which should serve
Colombia and UNI worked in as a model for
November 2011 for the creation labour relations in
of a union at Carrefour the country.
UTCC (Union de Trabajadores y
Trabajadoras
de Carrefour
Colombia)
2012 best practices
Recognising and observing
fundamental rights
World Day against Child Labour
On the occasion of the World Day against
Child Labour, Carrefour Argentina
placed these posters in all Carrefour
stores.
Communication
campaign on the
World Day against
Child Labour
Fighting discrimination and promoting
diversity
Background
In 2004, by signing the Diversity Charter, Developed in 2010, the Code
Carrefour made a commitment to reflect the of Professional Conduct has
diversity of French society and particularly its as its goal to formalise the
cultural and ethnic diversity in our workforce at frame of reference in
the various levels of qualification.
Agreement on Diversity and Social Cohesion which the Carrefour group carries out its
in Hypermarkets France in 2008 activities and the ethical framework in which
Partnership with Local Support Centres 2009 - all of the Group's employees must work on a
France daily basis.
All the countries included deployed the Code of
Professional Conduct in 2011.
Fighting discrimination and promoting
diversity
Spain Argentina
ARGENTINA
and SPAIN
2012 Internal
ommunication
campaign on
the respect
of the Code of
Conduct
Fighting discrimination and promoting
diversity
In November 2012, Carrefour BRAZIL launched a
communication campaign in favor of Diversity « A
diversidade é nossa cara » (Diversity is our face).Fighting discrimination and promoting
diversity
FRANCE Hypermarkets
An experimental study being conducted on the
"professionalisation contract" group of
employees, which aims to explore to the
following issue:
"Are employees more efficient when their
manager has no negative preconceptions about
them?"
17 stores concerned in the Ile-de-France Region
- 143 professionalisation contracts. The study partners:
Poverty Action Lab
and Paris School of
Economics.Fighting discrimination and promoting
diversity
FRANCE
Participation in 2012 in 169 employment forums
throughout France
Operational readiness for employment: From May to
July 2012, a special food professionals operation.
17 stores involved in the initiative
Operational readiness for employment for people who
are deaf and hearing impaired: work/study training for
10 deaf or hearing impaired people as check-out
professionals.
Round table discussions with the employment
partnersWomen's career development
Background Women’s part among management (2012 data)
60 % women among the workforce
37% among managers
21% among Directors
11% among Senior Directors
Women’s part among D and SD
Evolution and objectives
The Women leaders program was launched at
the end of 2011. Four main pilars have been
identifed as priorities for actions :
-Commitment and sensitization 40%
-Role models and visibility of successful women 27%
-Gender diversity in the center of career 17% 18% 19%
decisions
-Work life balance.
2010 2011 2012 Objectif Objectif
2015 2020Women's career development
ARGENTINA
Realisation of a video highlighting four
successful women and projection of the video
in rest rooms in all stores.
Implementation of a specific recruitment
program oriented on 100% women: « Jovenes
Profesionales » (a promotion of 17 women in
2012).
Feminization of function titles.
Organisation of a breafast with women from
the 2012 promotion and Comex members.Women's career development TURKEY A communication campaign with the logo translation and the identification of women as role models POLAND A communication campaign “Ścieżka Kariery” to promote women development by interviewing role models in internal magazines.
Women's career development Carrefour, a company in favour of a gender violence-free society On 19 June 2012, Carrefour Spain joined the "Empresas por una sociedad libre de la violencia de genero" initiative with the Ministry of Health, Social Services and Equality. In total, 33 companies (Auchan, El Corte Inglès, Inditex..) are taking part in the project so that women victims of gender violence are able to carry on their lives through employment.
Young people's employment
Background
Carrefour hires staff from the areas around its In order to promote access
stores and offers jobs to young people, often low- to work/study programme
skilled. contracts, a Mobilisation
At end of 2012, 18.5% of employees of the Charter was signed in
Carrefour group were young people between 18 September 2011 with
and 25 years (22.2 % in 2011). Local Support Centres
that assist these young
Carrefour France recruits around 3,500 young
people.
people each year under a work/training
professionalisation contract.
Creation of a professional degree "Distrisup"
(Distech)
with 7 other retailers for a work/study
programme for the profession of department
manager: each year 100 apprentices are
In 2005 the Apprenticeship Charter was signed trained and 80 % are hired on completion of
by Carrefour Hypermarkets France. the course.Young people's employment
Apprenticeship
ITALY
Carrefour Italy employed 365 people on
work/study programme contracts in 2012.
FRANCE
Organisation of a day devoted to work/study
programmes in all stores with the launch of a website
dedicated to work/study programmes in March 2013.
Carrefour
Website on
apprecticeshi
p recruitmentYoung people's employment
Apprenticeship
BELGIUM
Collaboration between Carrefour and schools for the trainee programmes
leading to 53 trainee contracts in 2012.
CHINA
Partnership with 89 schools in 27 cities of China.
ROMANIA
Collaboration with a vocational Bucharest high school for 21 students
trained in a work/study programme as butchers, bakers and pastry chefs.
SPAIN
More than 1,200 work/study programme contracts within Carrefour
Spain as of the end of December 2012 (for young people from 16-21
years for contracts of between 6 months and 3 years). At the end of this
period, the young people receive a certificate certifying their theoretical
and practical training.Continued employment of older
workers
Background
"Carrefour pays special attention to the
employment and working conditions of its
older employees and to the second part of their
career. Thus agreements have been signed in
the various French entities in particular
implementing action plans relating to the
proper management of the careers of older
employees. " (2012 Management Report)
At the end of 2012, 19.7% of the workforce
of the Carrefour group was over 45
(17.8 % in 2011) and 10.2%
over 50.Continued employment of older
workers
FRANCE Hypermarkets
Information and training about retirement
and measures in partnership with the major
social protection groups. In June 2012, 541
employees benefited from this programme.
In 2013, a "Senior Passport" explaining the
arrangements put in place by Carrefour as
part of the older workers' agreement will be
presented to them.
Mentoring: 622 older employees trained in
2012
Second part of career interview: more than a
thousand interviews conducted for
employees over 45. In 2013, this interview
will be deployed using a simplified skills Supermarkets
assessment model. Sending of a Seniors Guide to the home of all
employees over 45 with explanations on the
Development of an interview guide for second part of career interview and advice and
managers to successfully carry out this information to prepare for their retirement.
professional interview of older employees.Continued employment of older
workers
CARREFOUR BELGIUM
BANQUE FRANCE
Integration of the older employees
Brochure distributed credit-time.
to Carrefour Banque
employees over 45 Incentives for reductions of employers'
years old. contributions by hiring older workers.
Promotion of age within Carrefour
through jubilee celebrations.
CARREFOUR FRANCE SUPPLY CHAIN
Poster campaign in all the warehouses of
the "Older Employees Employability
Charter".
Creation of a Senior Supply Chain logo
France.
HR managers to assist them in conducting
the interview.Employment and retention in employment of
people with disabilities
Background
Carrefour Hypermarkets France signed an initial agreement with the social
partners in 1999.
The commitments involve:
• Recruitment and maintenance in employment
• Employee awareness
• Accessibility of premises
At the end of 2012, the Carrefour Group employed 10,095 people with
disabilities (9,452 people in 2011).Employment and retention in employment of
people with disabilities
INTERNATIONAL LABOUR
ORGANISATION Disability Network
Official launch of the ILO Disability
Network for which Carrefour is an active
partner and is a member of the Steering
Committee.
Jean-Christophe Deslarzes supported the
ILO Disability Network at the official ILO Disability Network
launch conference in Geneva in June
2012. Carrefour is a member of the « ILO Disability
Network » whos objective is to reinforce its
An ILO delegation came to visit Carrefour committment in favor of disability and to act
Montesson Hypermarket in 2012 and have with other partners such as disabled
a discussion with disabled employees. associations or other companies to promote
the employement of disabled people around
the world.Employment and retention in employment of
people with disabilities
FRANCE Hypermarkets
Distribution in the hypermarkets of a
brochure in braille to all in Hypermarket
France employees.
An 4-hour e-learning module has been
created and made available to managers
since April 2012.
Excerpt from the
Mission
Handicap
Hypermarket
newsletter of
May 2012
The newsletter is
enclosed with the
payslips in an
envelope and
distributed to
each employee.Employment and retention in employment of
people with disabilities
SUPPLY CHAIN France
Signature of the 2nd Disability Agreement in
December 2012 for the 2013-2015 period.
SPAIN
Strengthening of the partnership with the
association Inserta Foundation OUNCE to
promote employment of persons with disabilities.
TURKEY
Public announcement and mailing campaign to
invite all the associations and schools to send in
CVs of persons with disabilities. In 2012,
Carrefour Turkey had an employment rate of
2.85%.Employment and retention in employment of
people with disabilities
FRANCE
Supermarkets
Newsletter
dedicated to the
Mission Handicap
Carrefour Market in
May 2012.
New awareness
campaign conducted
in 2012.Employment and retention in employment of
people with disabilities
BRAZIL POLAND
In 2012, Carrefour Brazil numbered 1,437
persons with disabilities.
Launch of a campaign: In 2012, a partnership with
"I practice Inclusion" to the association Disabled for environment
communicate about job EKON to maximise the rate of integration of
opportunities for people persons with disabilities at Carrefour, thus
with disabilities at increasing from a rate of 3.7% in 2011 to a
Carrefour rate of 5.24% in 2012.Thanks for you attention FSS : Promoting diversity at the workplace: a strategy to promote inclusion and competitiveness, Vienna, 3 - 4 October 2013
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