COMPREHENSIVE COMBINED INSURANCE FOR HOTELS - PROPERTY AND CASUALTY
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PROPERTY AND CASUALTY COMPREHENSIVE COMBINED INSURANCE FOR HOTELS
With currency fluctuations, economic recession, pressure on room rates and occupancy levels, hoteliers face one of the most challenging trading environments in a generation. They have to be confident that their insurance policy will be worry-free.
FLEXIBLE, ADAPTABLE COVER Aimed at mid-corporate to larger sized hotels and chains of hotels, ACE Hotel provides a comprehensive combined policy which can be adapted and designed to satisfy the most exacting requirements of clients. In addition to property, business interruption, employers liability and public liability covers, the policy automatically includes many industry specific covers, such as: • The cost of obtaining alternative accommodation for guests • Customers’ goods • Full theft • Worldwide jurisdiction • Treatment risk • Legionella not treated as ‘pollution’ • Manslaughter defence costs • Notifiable diseases cover • Loss of attraction cover • Environmental liability The policy can also be extended to include If required additional policies can also be a wide range of other covers such as: arranged for: • Breakdown • Directors and officers liability • Contractors’ all risks • Pension trustee liability • Premises pollution liability • Employment practices liability • Network and data security plus computer hardware • Personal injury and business travel The above covers are not all automatic, and may have limits of liability and terms and conditions. They may attract an additional premium. Please contact your local ACE representative for full details.
ACE HOTEL
ACE: YOUR INSURER
OF CHOICE
advice and practical guidance to clients.
Our risk engineering capability can provide
assistance in:
• Preventing accidents
• Achieving regulatory compliance
• Defending claims efficiently
Business continuity planning (BCP)
Business continuity planning is increasingly
regarded as a key-stone of business survival
following a critical incident, whether local,
national or trade specific.
ACE can assist with the production of this
vital management tool.
ACE is the insurer of choice to a
number of mid-corporate, large and Why should I recommend ACE Hotel
prestigious hotels and chains of hotels to my clients?
who recognise the added benefits of
ACE insures a number of well known hotel
placing their insurances with ACE.
chains. In addition our underwriters are
Property risk management service rated highly for their knowledge and
expertise. Flexibility combined with high
ACE has a team of professional risk
levels of underwriting authority at branch
engineers who provide advice and
level allow our underwriters to find
guidance on all aspects of property risk
solutions to underwriting challenges.
management and can assist with:
• The development of a full risk We trade through a select group of brokers
management programme for the and work hard to achieve close
insured relationships with each, offering a prompt
• The best methods to mitigate risk and valued service. Brokers have direct
access to the underwriters making the
Occupational risk management services
decisions and can ensure a full
ACE’s employer’s liability risk engineering understanding of the risk and the issues
services can offer valuable expertise, faced by the client.Claims management An insurance policy is only as good as the service provided when a claim occurs. With ACE Hotel the customer can rest assured that the service provided will be amongst the best in the market. We have a dedicated claims team with the knowledge and expertise the hotelier needs, and an enviable reputation for fair and efficient payment. A 24-hour claims line provides instant help when it’s most needed. Offering guidance on immediate steps to be taken and co-ordinating a loss mitigation programme the helpline takes away the burden of what to do when the unthinkable happens. The claims line number is 0870 400 0400.
ACE HOTEL
GLOBAL REACH,
LOCAL PRESENCE
Service relationships with each, offering a prompt
and valued service.
ACE Hotel gives you access to our global
servicing network. We have local experts Our underwriters are highly rated for their
and local facilities for policy issuance and knowledge and expertise. Flexibility
proof of cover, claims handling and risk combined with high levels of underwriting
management services. authority at branch level allow our
underwriters to find solutions to
This service and knowledge are available
underwriting challenges.
through two key tools:
Brokers have direct access to the
• MAX - our ‘Multinational Account
underwriters making the decisions and can
eXchange’ which puts control and
ensure a full understanding of the risk and
structure around communications
the issues faced by the client.
across our global network, specifically
the issuing and servicing of local policies. We are proud of our people, their integrity
These protocols enable us to provide and their professionalism. Our claims teams
a consistent standard of service with settle non-complex losses quickly with a
immediate information and control minimum of paperwork, whilst with larger,
available should a local problem occur. more severe or complex losses, we seek to
work closely with the insured or the broker
• AIM - ACE Interactive Map - a tool that
to provide a consistent, prompt and
overlays clients’ international operations
equitable settlement within agreed service
with our global servicing network to
standards and time frames.
provide information on local insurance
practice and regulatory requirements Significant investment in the latest
technology has enabled us to harness
Working with ACE
market-leading electronic document
ACE offers insurance solutions to a diverse handling, creating significant efficiencies
array of clients. We have successfully in quotations, swift and accurate policy
blended the knowledge of our local issuance and claims handling.
markets with the worldwide perspective
With a nationwide network of offices in all
of a global organisation.
the main financial centres of the UK and
We trade through a select group of Ireland, ACE is ideally placed to serve all
brokers, and work hard to achieve close sizes of company in all areas.We have successfully blended the knowledge of our local markets with the worldwide perspective of a global organisation.
CONTACT US About ACE Group
ACE European Group Limited Established in 1985, The ACE Group
ACE Floor
2nd Building has grown rapidly to become one of the
100
5 George’s
Leadenhall
Dock
Street world’s premier providers of insurance
London EC3A 3BP
IFSC and reinsurance products and services.
Tel: +441
Dublin 20 7173 7000 ACE has offices in 54 locations and
Fax: +353
Tel: +44 20 1 440
71731700
7800 can help clients manage their risks
www.acegroup.com/uk
Fax: +353 1 440 1701 anywhere in the world.
www.acegroup.ie Our clientele varies from multinational
ACE European Group Limited corporations with property and casualty
registered
ACE European
no. 01112892
Group Limited is registered
trading exposures, to individuals purchasing
in England
as ACE Europe
at registered
and CombinedofficeInsurance,
100 personal accident, travel or supplemental
Leadenhall
is authorised
Street,
and regulated
London, EC3A by the3BP health insurance. We offer products
and authorised
Prudential Regulation
by the Authority
Prudentialin the tailored to the needs of any size of client.
Regulation
United Kingdom
Authority
and and
is regulated
regulated byby ACE has a strong presence across the
the Central
Financial
Bank
Conduct
of Ireland
Authority
for conduct
and United Kingdom and Ireland, with 13
thebusiness
of Prudential
rules.
Regulation Authority. offices employing 1,300 people and
Additional information can be found serving 5 dedicated regions: Ireland,
Registered branch in Ireland no. 904967
at www.acegroup.com/uk Scotland, North of England, Midlands
at 5 George’s Dock, IFSC, Dublin 1.
077UK011013
ACE European Group Limited and Wales, and London and South East
Published November
(company no.1112892) 2013is registered England. Ours is a customer-centric
in England and Wales with registered business model: we have a relationship
office at 100 Leadenhall Street, management structure for key accounts
London EC3A 3BP. and claims and 20 dedicated business
relationship managers.
077IE011013
Published November 2013 ACE is listed on the New York Stock
Exchange with the ticker ACE. ACE’s
core underwriting insurance companies
are rated AA- (very strong) by Standard
& Poor’s and A+ (superior) by A.M. Best.You can also read
