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Corporate Services
Your
Interactive document
April 2018
DVLA Issue
01
A DVLA that works for you by working with you
Foreword Newsletter
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Welcome to our first Feedback from our customers suggest We plan to issue this newsletter quarterly. Hover-over to reveal information
that we can do more to communicate But any regular DVLA news items will still
issue of ‘Your DVLA’, with you. be released by our usual channels. Go to newsletter section
01
a newsletter produced Our newsletter will keep you, our Finally, we welcome your feedback on
by our Corporate corporate stakeholders, up to date on the format and content of our newsletter.
Copying content
the services we offer, as well as any This will help us to make improvements
Services Team. developments you need to know! in future. If you require any of the content in
Our team was set up to get a better this newsletter for your own news
understanding of your needs. This can items, you can click and drag over the
relevant areas then ‘copy’ (Crtl + C on
help us to identify opportunities for service
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improvements and show the benefits that
Hugh Evans
changes can bring.
Corporate Services Manager
The purpose of our newsletter is to bring
you information on all our services in one
place. Hopefully it’ll be an exciting way
for you to find out more about DVLA and
our services.
Feedback 2
01
News and updates
Transformation news
GDPR news
Motorcycle Trade Expo
Car cloning
Pay a DVLA fine online
Seasonal SORN advice
02
About DVLA
03
Meet the team
04
Our partners and stakeholders
05
What’s Our user groups
inside... 06
Digital services
Feedback 3
01 02 03 04 05 06
01. News and updates
DVLA’s transformation
programme making
headway
We have an ambitious By 2020 we plan to have migrated We’re developing TACHOnet and Our aim is to replace the existing leased
our systems from our outdated legacy tachograph services to meet new EU line system, allowing customers to access
programme to platforms to a more modern and flexible legislation and deliver an online system their data.
transform our online open source landscape (OSL) environment for tachograph transactions. User testing
Concurrently we’re working hard to
and we’ve started testing some external sessions have taken place to assess first
services and processes. transformation projects. application, renewal and replacement
update and improve some of our
customer facing services.
transactions as well as online tachograph
We are also taking the opportunity to
services. Feedback from these tests New functionality was recently added to
develop new services to improve both our
is helping us to improve their design our ‘pay a fine’ online service, allowing
internal processes and external services
and features. fines for using or keeping an untaxed or
for all our customers.
uninsured vehicle to be paid online. We’ve
We recognise that many of our customers
Over the coming months we’ll be working also improved the link between the ‘Pay a
would prefer to transact with us by an
with customers to improve and expand fine’ and ‘Tax your vehicle’ services.
application programming interface (API)
the new digital service that replaces
so we are testing, with them, a new API, You can read more about our transformation
the Automated First Registration and
providing a way for software components journey through the DVLA Digital Services
Licensing (AFRL) web service.
to interact and reuse functionality or data. blog at: https://dvladigital.blog.gov.uk/
Feedback 4
01 02 03 04 05 06
01. News and updates
GDPR news
update
What have DVLA been Our first step was to complete an audit Staff are already aware of what they (privacy by design). That way as we
of all our processes that hold personal need to know about processing update our services they will already be
doing to get ready data. The results of the audit helped us to customer information. GDPR compliant.
for the new General prioritise areas that needed to change.
Our internal methods for handling ‘Subject We will support GDPR with a full
Data Protection GDPR is very clear about what information Access Requests’ and any of the new communications campaign so that all our
needs to be explained to customers. or amended rights that come in under staff understand what GDPR means to
Regulations (GDPR) By the launch date all our relevant GDPR are being updated. Our commercial them now, and in the future.
on 25 May 2018? customer forms and screens will have ‘fair team are working on the changes needed
processing’ information on them. This will for our contracts and ‘Memoranda
explain to our customers what we do with of Understanding’ to include relevant
their personal information and what their GDPR principles. Any new contracts and
rights are. amendments will be sent to our data
customers well before 25 May.
Internally, all of our forms and screens are
also being updated so our staff know how In the future, we will include the principles
personal information has to be managed. of GDPR in all service creation processes
Feedback 5
01 02 03 04 05 06
01. News and updates
Motorcycle traders
try our new RaVe
service at Motorcycle
Trade Expo Leanne Jones (left) and Alison Avo
We recently attended It was a great opportunity to spend time We had excellent feedback Want to be involved in testing of the
with our customers, learn about the new RaVe service?
the Motorcycle Trade industry’s needs and showcase our new
Our RaVe service received some excellent
feedback: Contact us at ved.reform@dvla.gsi.gov.uk
Expo in Kenilworth. Register a Vehicle electronically (RaVe)
service. “This is so much better to use and
Know of any trade events
looks much easier.”
Based at Expo’s ‘knowledge shop’ zone (not public) you feel would help
the team demonstrated RaVe, answered “This will save me a lot of time.” us understand your industry?
a range of questions about vehicle Allison Avo, who was manning the Contact us on
registration and licensing, as well as some stand said “Our attendance at the CorporateServiceTeam@dvla.gsi.gov.uk
on our other online services. Motorcycle Trade Expo gave us the
chance to speak to our customers
face-to-face. It really did give us a
better understanding of the industry
and its needs”.
Feedback 6
01 02 03 04 05 06
01. News and updates
DVLA smashes
car cloning gang
Thanks to a West Cloning is where a stolen vehicle is altered Working extensively with West Yorkshire The judge presiding over the case
to make it identical to a legitimate vehicle. Police, the team participated in a four commended the lead DVLA officer and the
Yorkshire Police and a half year investigation. In total, police officers involved for their diligence.
investigation with The investigation 104 reports were sent to the police, 35
The Senior Investigating Officer of West
suspect addresses were identified and
DVLA support, a gang Our criminal intelligence division noticed
a trend in some of the vehicle-related 188 stolen vehicles were recovered.
Yorkshire Police said: “DVLA couldn’t
have been more helpful as they worked
of car ‘cloners’ were applications coming in to DVLA, so the alongside the investigation team; without
The result
caught and convicted in team decided to take a closer look at them we wouldn’t have had the success
them. By linking the applications, they Members of the organised crime group we had.”
February, receiving over identified that an organised crime group received custodial sentences of between
30 years of prison time. was at work. 9 and 13 years.
Feedback 7
01 02 03 04 05 06
01. News and updates
Had a fine?
Pay online!
Inset: Kelly Williams (left) and Sarah Dainton
The ‘Pay a DVLA fine’ This is where computer programmers, “After trialling one type of penalty, we The service has recently passed a Digital
designers, interface customer researchers, now have 3 penalty types online,” Accessibility Centre (DAC). This means
service came about facilitators and people from within a explains Kelly Williams, product owner in the service is fully accessible to users
after a DVLA-organised business come together to solve problems. Vehicle Service Management. “We have with difficulties such as colour blindness,
‘Continuous Registration’, where a vehicle dyslexia, blindness and being unable to use
‘hackathon’. “From our contact centre’s perspective,
keeper is still liable for a vehicle including a mouse or keyboard.
enforcement calls from people who’d
its vehicle tax. Next we have ‘Section
received penalty notices for not paying We’re working on introducing indemnity
29’, which means using and keeping an
vehicle tax, for example, weren’t adding and Direct Debit recovery to the service
untaxed vehicle. Then there’s ‘Continuous
value,” says Sarah Dainton, Contact soon. We’re also exploring possible
Insurance Enforcement’, which is keeping
Centre Business Support Manager. solutions in our contact centre to simplify
a taxed vehicle without insurance.
”When we asked our customers whether the process further, which will make the
they’d have chosen to pay online if the “We’ve now removed the barrier to taxing process easier and quicker for customers
option were available, a high percentage a vehicle by linking this service directly and staff.
said yes.” to our ‘Tax a vehicle online’ service,
allowing customers to pay their penalty
and then tax.”
Feedback 801 02 03 04 05 06
01. News and updates
DVLA targets
seasonal vehicle
users with SORN
advice
The start of the bank Over the winter months, many motorists A promotional campaign kicked off over See DVLA’s myth-busting SORN advice at
tell DVLA that they’re taking their the Easter weekend with myth-busting www.gov.uk/government/news/bikers-
holiday season is vehicles off the road (Statutory Off Road SORN advice aimed at motorcyclists who on-bank-holiday-rides-offered-myth-
often the catalyst for Notification or SORN). They can then keep may be riding out for the first time this year. busting-advice
them off the road without having to pay
motorcyclists and vehicle tax.
Rohan Gye, Vehicles Service Manager, For more information on taxing a vehicle
said: and how to do it online go to
owners of classic cars But with thousands fined each year for “Whilst there may be a number of www.gov.uk/vehicle-tax
to take their pride and putting untaxed or SORN’d vehicles back myths about SORN the rules are clear
on the road, we’re keen to make sure and easy to understand – you must tax
joy out of storage and seasonal motorists are aware of their your vehicle before putting it on the
start enjoying weekend responsibilities and the potential penalties road. If you’ve SORN’d your vehicle
for failing to comply with the law.
trips out. over the winter months the quickest
and easiest way to tax is online.”
Feedback 901 02 03 04 05 06
02. About DVLA Maintaining over Employs
48 million 5,351
We are a multi-award winning driver records
full-time
and
executive agency 40 million
equivalent staff
of the Department for vehicle records We collect over
Transport (DfT) £6.1 billion
in VED
for the government
We are proud to be based in Swansea
and are one of the biggest employers in
We’re responsible for:
• recording driver endorsements,
£110 million
South Wales with more than 5,000 staff. disqualifications and medical conditions
Personalised Our contact centre
Registrations receives around
We maintain the registration and • issuing photocard driving licences
licensing of drivers in Great Britain
and the registration and licensing of
• issuing vehicle registration certificates to
vehicle keepers Reductions in various
7.8 million
vehicles, together with the collection
• taking enforcement action against vehicle driving licence fees driver
and enforcement of road tax, in the UK.
tax evaders which has resulted in licence
enquiries
This information helps us get the right • registering and issuing tachograph cards savings
17.3 million
drivers and vehicles taxed and on the
road, as simply, safely and efficiently
• selling DVLA personalised registrations of around and
as possible. • helping the police and intelligence
authorities deal with crime £20 million vehicle
enquiries
• providing anonymised data to those who per year for motorists
have the right to use the service. a year
Feedback 1001 02 03 04 05 06
Hugh Evans
03. Meet the team Corporate Services Manager
DVLA Corporate
Services Team
The DVLA Executive Team has set
up a dedicated Corporate Services
Team. Its role is to understand Mark Purcell
Relationship
Russell Trowbridge-
Matthews
Alison Avo
Relationship
Alison
Kilbane-Griffiths
Lorraine Harding
Relationship
our corporate customers’ needs, Manager Relationship
Manager
Manager Relationship
Manager
Manager Support
identify opportunities for service
improvements and evidence the
benefits that changes could bring.
Feedback 1101 02 03 04 05 06
04. Our partners and stakeholders
Who are the partners
and stakeholders
DVLA works with?
Individual organisations Charities Trade organisations
> The Automobile Association > Alzheimers UK > ACFO: Association of Car Fleet > FLA: Finance and Leasing Association
> IAM Roadsmart > Brain Tumour Charity Operators
> FTA: Freight Transport Association
> Motability Operations > British Heart Foundation > ADLV: Association for Driving Licence
> RAC > Diabetes UK Verification > MCIA: Motorcycle Industry Association
> Royal Automobile Club Foundation > Disabled Motoring UK > MIB: Motor Industry Bureau
> AEA: Agricultural Engineers Association
> Epilepsy Society
> Epilepsy Action > BIMTA: British Independent Motor > NCC: National Caravan Council
> International Glaucoma Association Traders Association
> RHA: Road Haulage Association
> Macular Society > BVRLA: British Vehicle Rental and
> RMIF: Retail Motor Industry Federation
> Narcolepsy UK Leasing Association
> Parkinson’s UK > CPT: Confederation of Passenger > SMMT: Society of Motor Manufacturers
> Royal National Institute for the Blind Transport and Traders
> Sleep Apnoea Trust
> Stroke Association
Feedback 1201 02 03 04 05 06
05. Our user groups
What user
groups are DVLA
involved in?
Charities Forum The membership comprises of national involved in the first registration of motor Having such discussions in an open
This forum meets every six months to charities who represent customers vehicles. The group covers the procedures forum provides us with a useful means
discuss subjects relating to people with affected by medical conditions that could and systems through which registrations of understanding the industry view on a
medical conditions that affect their ability impact on their ability to drive. are made. particular topic.
to drive. DVLA gives updates on its Driver The group gives us the opportunity to
Medical Services and involves members
Fleet User Group (FLUG) Used Vehicle Industry Group (UVIG)
make announcements and give progress
in service development. It also provides Industry representatives responsible for updates about our plans for systems Made up of representatives from the used
a forum for discussing driver and vehicle fleet vehicles and trade bodies. The group and procedures. In addition, the group vehicle industry including dealers, trade
related topics. For example, how people meets quarterly to discuss our services for allows us to report on recent operational associations and auction houses. The
can maintain mobility should they need the fleet industry. performance. Users are able to respond group discusses issues relating to our
to give up their driving licence and to our plans and put forward their own services, policies and initiatives for the
driving assessments for people wanting First Registration User Group (FRUG) used vehicle industry. The first meeting
views, either on planned developments or
to understand how their illness affects Provides a flexible communication channel on operational support and performance. was January 2018.
their driving. between us and vehicle manufacturers
Feedback 1301 02 03 04 05 06
06. Digital services
Our digital services
now available
> Access to Driver Data (ADD) > Electronic Vehicle Licensing (EVL) > Vehicle Enquiry Screen (VES)
DVLA has a large
Real-time retrieval of driver entitlement, License your vehicle or tell us it is off the Provides vehicle details including tax
number of successful Tachograph and Certificate of road (Statutory Off Road Notification – and MoT expiry, date of first registration
customer digital Professional Competence (CPC) data SORN) – offers Direct Debit. colour, engine size and more.
where applicable.
services currently > Online Enforcement Penalty (OEP) > Vehicle Management (VM)
> Automated First Registration and Pay a DVLA fine online. Tell DVLA that you have sold your vehicle.
online, these include: Licensing (AFRL) > View Vehicle Record (VVR)
> Personalised Registration (PR)
For motor manufacturers and retailers For fleet companies to view their whole
Retain a personalised registration number
to register and licence new vehicles. fleet and drill down to individual vehicles
or assign it to a new vehicle online.
> Bulk Electronic Re-licensing to check tax and MoT status etc.
> DVLA Personalised Registrations
Transactions (BERT) Search for and purchase personalised
For Fleet Operators to re-license large registration numbers online.
numbers of vehicles.
> View Driver Licence (VDL)
> Certificate of Destruction (COD)
View your own driving licence details:
For Authorised Treatment Facilities entitlements, vehicles you can drive,
to inform DVLA of the destruction of penalties, disqualifications, tachograph
a vehicle. and CPC data where applicable.
Feedback 1401 02 03 04 05 06
Feedback
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15A DVLA that works for you
by working with you
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