ESG Handbook 2020 Enabling the Italian sustainability transition - Cerved Company
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ESG Handbook 2020 Enabling the Italian sustainability transition
Presenters
Pietro Masera
Head of Investor Relations, ESG & Structured Finance
Agenda
Vincenzo Cecere
Investor Relations & ESG Manager
1. Purpose & ESG Strategy
Lucia Pasquadibisceglie
ESG Senior Specialist 2. Engagement & SDGs
3. ESG Targets & Ratings
4. ESG Identity
Purpose & ESG Strategy
Our purpose
We help the country to protect itself from risk and to grow sustainably
We do it by putting data, technology and talent at the service of people, businesses, banks and institutions
Business Units Revenue growth In a nutshell
As % of 2020
Revenues €m
+47% With a market share of > 40%, Cerved is
Risk Intelligence 521
the leading information provider in
488
353 377 401 394
458 Italy and one of the major credit servicer
Credit risk 331
in Europe
Credit & ESG Ratings Data Intelligence
Real estate
Regulatory Thanks to a unique wealth of data and
56%
2014 2015 2016 2017 2017 2018 2019 2020 analytics, it provides corporates and
Marketing Intelligence financial institutions with digital and
Market & Sales intelligence Share price evolution since IPO artificial intelligence services and
Digital marketing
Advanced analytics Cerved +49%
platforms to manage risk and support
12%
FTSE MIB +3%
data-driven growth
Credit Management
Through Cerved Rating Agency, n.6
Banking UTP & NPL €5.0
Corporate receivables 32% Europe's leading rating agency, the Group
Legal services 36% provides ESG ratings and advisory
Jun-14 Dic-15 Dic-16 Dic-17 Dic-18 Dic-19 Dic-20
Sustainability strategy combining Cerved’s identity & offering
In line with its Purpose, for the Cerved Group, sustainability has a double value: engaging itself (ESG Identity) as
well as supporting the economic system in achieving its sustainability targets (ESG offering)
ESG IDENTITY ESG OFFERING
Our commitment to sustainability Our sustainability offering
Foster awareness and culture Enabler for the Italian
sustainability transition
Set ESG goals for remuneration Foster transparency in the
system with independent
Increase ESG investor engagement ESG ratings & solutions
Help companies to
Analyse Cerved’s social impact change in a positive and
sustainable way
Improve ESG ratings on Cerved
Share ESG landscape
view and understanding
1
1) As of 31/12/2020 5
ESG Roadmap to 2023 for sustainable long-term value creation
Action & ESG offering Business Plan integration
Compliance
Repositioning developed & Impact Assessment
2017-2018 2019 2020 2021-2023
Reporting pursuant to ESG strategy definition ESG Rating and Assessment ESG quantitative targets
Legislative Decree UN Global Compact joined ESG External Reviews integrated in the 2021-2023 BP
254/2016 SDG’s identified Supply Chain ESG Platform Top management remuneration
3-year Sustainability Plan Research (15-20% STI) linked to ESG
Advisory targets
Sustainability Governance set up: Impact Assessment
Sustainability Committee
ESG manager appointed Learn more in the Sustainability Report 2020
https://company.cerved.com/en/sustainability-esg
6
Engagement & SDGs
Materiality analysis matches the perspective of Cerved and its stakeholders
Material topics
+
Governance & Business
SIGNIFICANCE TO STAKEHOLDER
+ Compliance 10 ESG business opportunities
1 4 1 Governance as public company 11 Reliable, independent and accurate
2 2 Ethics and anti-corruption data for the national economic system
11
3 12 Product innovation, development
5 3 Management remuneration in
13 14 line with ESG targets and quality
15 7 4 Privacy, security and integrity of 13 Business continuity
10 6
18 12 information
9
17 5 Sound and sustainable Value Chain & Community
8 economic-financial performance
14 Listening and customer satisfaction
15 Management of suppliers and
People relations with strategic partners
6 Engagement, welfare and work- 16 Relations with territorial
16 communities
life balance of employees
Relevant 7 Employee training, development 17 Relations with institutions
Very relevant
+ and retention
8 Diversity & inclusion Environment
SIGNIFICANCE TO CERVED
9 Workers’ health and safety 18 Climate Change
Cerved’s contribution to SDGs and UN committment
From signatory to participant in 2019/2020/2022 Advanced Communication On Progress from 2021
Social Business
Internal professional growth strategy and talent attraction Data infrastructure to provide equal access to information
Knowledge sharing with the community Development of ESG services
SMEs support for sustainable development
Development of specific initiatives to reduce the gender gap Increase of scientific research in the field of sustainability
Improve gender equality inside the Company
Promotion of development and innovation
(observatories, partnership with universities)
Promotion of social inclusion in the company
Occupational health and safety
Enhancement of the initiative “Cara Cerved ti scrivo”
Governance Operations & Environmental
Support for the legislative and economic decisions ESG assessment criteria in the supply chain
Improving financial integrity and market Business continuity certification
transparency by providing data
Renewable energy management
Increasing stakeholder engagement
Plastic free policy
Development of collaborations and parterships in
order to Increase the offering of ESG services Creation of a CO2 emissions monitoring system
ESG Targets &
Ratings
1015-20% of Top Management Short Term Incentives based on ESG targets
SDGs Target 2020 Baseline 2021 Target 2023 Target
Carry out the Cerved Group Impact Assessment - Completed Implementation
Renew the car fleet through purchases with reduced environmental impact
(CO2 Scope I) - 500k Euros) (> 100k Euros)
Maintain high customer satisfaction 91.3% 91.3% 91.3%
11
Our ESG ambition is fully integrated into our Industrial Plan 2021-2023Continuous ESG ratings improvement BBB
Rating agency Rating Key drivers & notes Trend
Best practice governance BBB
B BB
Robust initiatives to reduce
emissions
2018 2019 2020
Among industry leaders with
C
1° decile rank position
D D+
Received the highiest Quality
1 Score rating in the Social and
Governance pillar 2018 2019 2020
Overperforming the
benchmark in Governance and 69
69/100 Social 47 57
Top ranked in Remuneration
and Equal Opportunities 2017 2018 2019
Received the Silver Medal 59
recognition 54
36
Noted for Labor & Human
rights practices 2020
2016 2018
1) As of 31/12/2020 12ESG
Identity
13Best in class corporate governance with increasing commitment on ESG
Being a public company since 2015 allowed Cerved to set the highiest standards of governance practices
BoD composition Sustainability Governance
36% 36%
Independent Female presence Control, Risk & Sustainability Commitee
Non independent Male presence
64% 64% Internal board commitee 100% independent 100% female presence
10 ESG policies
Sustainability Strategic Committee
Governance Social (Executives)
Sustainability Anti-money Human Community
laundering Rights Support
Corporate Ambassadors
bodies diversity Privacy Diversity & Responsible
Inclusion Marketing 30 representatives of the different Business Units
appointed to take an active part in improving
Fiscal Transparency Environment
Cerved’s ESG profile
Environmental Policy
Certifications In progress External recognition 1 ESG target on anti-corruption
As of 31/12/2020
14The central role of the Cerved’s people
Cerved Group strives to build a diverse and inclusive culture where everyone can fully express their potential
Employee evolution Type of contract D&I commitment Employee satisfaction
D&I Policy
D&I Executive Cerved being certified
Committee
by Great Place to
Work in 2021
D&I targets to
2023
Diversity Snapshot
Age diversity Gender diversity
3 ESG targets
262 new hires Staff hired from protected
10% of total staff categories
15ESG integrated in the Top Management remuneration
A qualitative evaluation of the sustainability KPIs have been formally included in the new 2021 Short-Term
Incentive (STI) Plan for the Group’s Chief Executive Officer, Top Management and other Key Players
CEO SUSTAINABILITY DASHBOARD
Impact assessment Increase the average number
Business Plan
execution Customer satisfaction of training hours per employee
20%
Divest CM division 30%
Reduce the average Co2 emissions Obtain ISO 37001 anti-corruption certification
of the car fleet
M&A execution
Obtain ISO 45001 certification for Cerved S.p.A.
30% Increase % of electricity from renewable sources
Sustainability 20%
Dashboard Increase the number of women Increase the percentage of suppliers
in management positions evaluated according to ESG criteria
EVP BU leaders (no. 3) General Counsel & CFO (no. 2) EVP Corporate Sales and Financial Institutions (no. 2)
BU EBITDA Support to listed company Channel Revenues
related activities 15% 15%
15%
Group Cash Flow Business support 1st Channel Margin
35% 35%
35% 15%
Special Projects
Governance/ Operating cash Cross Selling/ Average 15%
flow Turnover
30% Special Projects Special Projects
Sustainability 15% 15%
Dashboard 20% 20%
20% Sustainability Dashboard Sustainability
EVP = Executive Vice President Dashboard
Learn more in the Remuneration Report 2020:
https://company.cerved.com/sites/company.cerved.dev/files/Cerved_Report%20on%20Remuneration%202020_1.pdfPromoting responsible business practices
Cerved is committed in integrating social and environmental concerns within core business operations
Customer centrality Sustainable supply chain
High level of cutomer satisfaction both in the Bank and Introduction of a structured ESG assessment criteria in the
Corporate client segments supply chain by 2021
Most positive feeback received on Cerved’s service quality, Aligning suppliers and strategic partners to ESG issues
reliability, and customer care & client’s support encouraging local suppliers (90% of total supplier base)
% of customer satisfaction1 Net Promoter Score2 % of local Group suppliers % of local suppliers by country
Marketing
Intelligence
91.3%
Risk
Intelligence
+27.5 Credit 90% 90%
Management
+22.9 +17.5 88%
98%
1 ESG target 1 ESG target
1) Percentage of satisfied/ highly satisfied customers on more than 500 interviewed. Weighted average referred to the BU Risk Intelligence (Corporates and Financial Institutions segments), Marketing Intelligence and Credit Management with and estimated 17
error rate of 5%; 2) Indicator that measures the proportion of promoters of a product, brand or service, with respect to detractorsBeing responsible citizens
The crisis highlighted Cerved’s involvement in restarting the country and support the community even more clearly
Institutions & Organizations Community
During the lock-down period, Cerved played a proactive role in Support for third-sector associations with the charity
different areas: committee “Cara Cerved ti scrivo”
1 free sharing of reports and position papers for analysing
the impacts of Covid-19 on the economic-financial prospects
2 launch of new products for the protection from risks
connected with Covid-19
3 support for companies through Subsidised Finance services
4 donations to hospital facilities on the front line during the
emergency for the instruments needed to tackle Covid-19
Cerved Know platform
https://know.cerved.com/
18The Group's contribution to reducing climate change
Although the Group operates in sectors that have a limited environmental impact, Cerved is committed to
reducing its environmental impact and spreading positive and proactive behaviours to all its stakeholders
Total energy consumption Total CO2 emissions
Environmental policy
achieving increasing energy savings -14% -16%
reducing emissions from transport
efficient use of the resources necessary to
carry out business activities
promoting a culture of respect for the
environment among
ensuring support for suppliers to improve
their environmental performance
2 ESG targets
1
2
1) Calculated as Total energy consumption/ Total employees + external workforce;
2) Calculated as Total CO2 emissions/ Total employees + external workforce. Emissions calculated by adding direct (Scope I) and indirect (Scope II) emission, Location Based. 19Thank you WEBSITE: https://company.cerved.com/en/sustainability-esg CONTACTS: sustainability@cerved.com
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