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London 2015
EVENT GUIDE
International Forum on Quality
& Safety in Healthcare
In Partnership With Patients
London, 21-24 April 2015
Gold Sponsor
Silver Sponsors
Breakfast and Lunchtime Sessions sponsors
NHS
Improving Quality
2 Contents
Contents
Welcome 03
Practical Information 04
2015 at a glance 05
Speakers 06
2015 Highlights
My next step 08
Connect at the Forum 09
Cable Car Challenge 10
Wellbeing and Yoga 11
Learning and Networking Zone 12
S tudent and Health Care 15
Professionals Programme
Special Interest Breakfast Sessions 16
Special Interest Lunchtime Sessions 17
Tuesday 21 April programme
International Improvement Science 18
and Research Symposium
London Experience Days 22
Full Day Courses and Seminars 25
Wednesday 22 April timetable 26
Wednesday 22 April session details 28
Thursday 23 April timetable 32
Thursday 23 April session details 34
Friday 24 April timetable 38
Friday 24 April session details 40
Floor Plan 44
Exhibitors 48
Abstract Reviewers 51
Strategic Advisory Board 52
Patient Panel 54
Twitter: @QualityForum #quality2015 internationalforum.bmj.com
Welcome 3 On behalf of the Institute for Healthcare Improvement and BMJ, I wish you a very warm welcome to the 20th International Forum. We have a rich and inspiring programme in store for you, representing the very best of new thinking from the global quality improvement movement. This week I invite you to celebrate the achievements of the healthcare improvement movement over the last 20 years and to reflect on the solutions for the challenges we face in the future. Her Royal Highness The Princess Royal I am honored to welcome Her Royal Highness The Princess Royal who will be attending the 2015 International Forum on the occasion of the 20th anniversary of the event. Introducing our Patient Panel I am also delighted to introduce our new Forum Patient Panel who will be with us throughout the International Forum representing the patient voice. Our Patient Panel is composed of a number of people who can actively contribute through their first-hand personal experience. They will be contributing to our discussions and challenging our thinking to keep patients at the core of our mission. Moving forward for our planning for the 2016 International Forum in Gothenburg, our Patient Panel will play an active role in shaping the next programme. Live broadcast For the first time we will be streaming the presentations on the main stage live via our Livestream channel (new.livestream.com/IFQSH/ForumLIVE). I would like to extend a special welcome to our colleagues who will be joining us online throughout the week from many locations around the globe. Be sure to also visit our new Forum YouTube channel (youtube. com/QualitySafetyForum), where you can view hundreds of sessions from previous years of the International Forum. Contribute in real-time via Twitter This year, each session will have a designated discussion thread on Twitter. Be sure to join the conversations and share your opinions with the presenters during each session at the conference. There will be facilitators who will be posing your questions to the speakers during every session. Our passionate team I would like to personally thank our Strategic Advisory Board, reviewers, speakers, poster presenters, facilitators, sponsors and partners for their knowledge, commitment and dedication in bringing this International Forum to you. I look forward to welcoming you again to the 2016 International Forum in Gothenburg, Sweden, in April next year. Mark Stuart Forum Director On behalf of Institute for Healthcare Improvement BMJ
4 Practical Information
Assistance Poster Viewing
If you have any questions or require any Posters have been grouped into themes and The International Forum live
information, just ask a member of the Forum can be viewed in the Poster Area, Level 1 of stream and YouTube channel
Team (they will be wearing green shirts) who the venue during registration, refreshments With such a comprehensive programme
will be able to assist you. and lunch on the three main event days, and so many speakers, it has always been
Wednesday 22 - Friday 24 April. a challenge to get to all the sessions you
Registration In addition there are daily Specialty Poster want to go to.
Registration will take place in the Capital Focus Group Sessions on the three main event This year, all the presentations on the
Hall, Level 0. Registration will be open days (see full details on the daily programme main stage will be streamed live via our
during the following times: pages). These chaired sessions provide a great Livestream channel on new.livestream.
• Tuesday 21 April 0800-0900 Full day opportunity to view posters and interact with com/IFQSH/ForumLIVE. The stream is
course attendees only the authors who took part in the research and publicly available and there is no need to
design of the work on display.
• Tuesday 21 April 1600-1800 All Forum sign in. After the International Forum all
attendees streamed sessions will be published on our
Accreditation
• Wednesday 22 April 0800-1900 All Forum new International Forum YouTube channel.
The Forum has been awarded 24 CPD credits
attendees Visit the International Forum
by the Royal College of Physicians (RCP) in
• Thursday 23 April 0800-1730 All Forum YouTube channel (youtube.com/
England. Attendees wishing to claim CPD
attendees QualitySafetyForum), where you can
should sign the green register on the
also view hundreds of sessions from
• Friday 24 April 0800-1615 All Forum Registration Desk each day.
previous years of the International Forum.
attendees The Forum has also been granted 23 European
CME credits (ECMEC) by the European
Badges Accreditation Council for Continuing Medical
You will be issued with your name badge Education (EACCME). Attendees wishing to Please join us at the International Forum
when you register. Please be aware that you claim ECMEC credits should sign the blue Welcome Reception on Wednesday 22
must wear your badge at all times during register each day. April from 1730 in Capital Hall, Level 0.
the International Forum as it does show the
days you are eligible to attend the Forum and Certificates of Attendance
guarantees you entry to the venue on those A general certificate of attendance will be
days via the venue security team. emailed to you two weeks after the event. This
will be followed by a CPD certificate if you have
Registration Desk signed the register.
During the event, the Registration Desk
telephone number is: +44(0)207 069 6150.
Give us your feedback and get
Wifi access entered into a prize draw
Wifi is available in all areas. We want to hear your real-time feedback
Please select ExCel_London as your wifi about the sessions you attend. By
network and enter forum2015 as the user providing your feedback you have the
name and password. chance to win one of our 4 prizes:
To access Forum handouts go to • 2 iPads
http://internationalforum.bmj.com/speaker- • 2 complimentary 4-day delegate tickets
handouts-2015 for Gothenburg 2016 (allocated to the
organisation of the winning delegates;
Print Booth travel, accommodation and expenses are
The Print Booth is located in Capital Hall, Level not included)
0, Booth number 25 and is for the download of How to enter?
speaker handouts only.
Please fill in the feedback form at the end
Opening times are as follows: of this Event Guide as you go along and
• Tuesday 21 April 0800-1600 put it in the boxes provided at Registration
• Wednesday 22 April 0800-1600 before you leave.
• Thursday 23 April 0800-1600 Thank you for support and feedback,
which will help us to improve and develop
• Friday 24 April 0800-1430
future events.
Twitter: @QualityForum #quality2015 internationalforum.bmj.com
2015 at a glance 5
Streams
This year our programme is
structured with nine streams.
These streams capture the essence
and key priorities of today’s quality
improvement movement.
Clinical Improvement
Cost, Value, and Quality
Education and Training
Improvement Science (sponsored by
The Health Foundation)
Introducing our Patient Panel 5th annual International London Experience Days
Improving Population and Our International Forum Patient Improvement Science and At our ever popular London
Community Health Panel is composed of people with Research Symposium Experience Days, you will be able to
first-hand experience of healthcare. Our fifth annual International visit local health organisations and
Leadership and Management Members of the Patient Panel will Improvement Science and Research get an insight into the best quality
join you this week during sessions Symposium will aim to connect and safety initiatives in the UK
New Technology and Innovation and will be with us to ensure the researchers and healthcare healthcare system.
patient voice is heard. professionals who are at the See page 22
See page 54 frontline of implementing evidence-
Patient and Family-Centred Care
based improvement interventions.
Patient Safety See page 18
Learning and Networking Zone Special Interest Breakfast Cable Car Challenge Wellbeing and Yoga
Visit our dedicated space for sessions In this fun networking session, Take a break from a busy
networking and shared learning to A number of special interest delegates are sent on a special programme – energise and reflect
meet colleagues, participate in some breakfast sessions will run before quality improvement mission. Walk on your learning with our wellbeing
of our informal sessions held in the the first keynotes on Thursday and in teams to the Emirates Air Line sessions designed to balance your
Zone and write your messages on Friday. Get a practical view of how Cable Car where you will be given mind, body and spirit.
our Big Wall of Inspiration. to handle challenges and progress in an exclusive cable car cabin to See page 11
See page 12 local settings. undertake the challenge.
See page 16 See page 10
6 Keynote Speakers
In Partnership With Patients
“Inspiring a new “Old Myths and New “Providing practical, “A story about fruit “A Story of
generation Designs: The New emotional and flies, balloons, Suffering, Recovery,
of healthcare Simple Rules for educational support toys and our Determination and
improvers” Health Systems” to vulnerable inner- future: What can Self-Belief”
city children and healthcare learn
Maureen Bisognano Donald M. Berwick young people” from Google’s Martine Wright
President and CEO, Institute MD, MPP, President Emeritus Paralympian; Survivor of
for Healthcare Improvement and Senior Fellow, Institute
global innovation the 7/7 London Bombings;
Camila Batmanghelidjh and customer-
(IHI) for Healthcare Improvement Patient Spokesperson,
Founder and Director, Kids
(IHI)
Company, England
centric approaches” England
Alfred Biehler
Head of Customer Advocacy,
Google, England
“EBOLA: The Global Impact”
Professor David Heymann Colin Brown Stephen Mepham Jean-Jacques Muyembe-
Chair of Public Health Infectious Diseases Lead Consultant in Microbiology Tamfum
England, Head of the for the King’s Sierra Leone and Infectious Diseases, Professor of Microbiology,
Centre on Global Health Partnership Royal Free London NHS Kinshasa University Medical
Security at Chatham House, Foundation Trust, UK School and Director General
London and Professor of of The National Institute
Infectious Disease, UK for Biomedical Research,
Kinshasa, Democratic
Republic of Congo
Twitter: @QualityForum #quality2015 internationalforum.bmj.com
Featured Speakers 7
Vision for the future: In treating illness, are Making better lives Quality Mindset:
NHS England we forgetting about with Cycling Without Health & Care
creating wellness? Age Radicals Inspiring
Simon Stevens Industrial Quality
Chief Executive, NHS Harry Burns Ole Kassow
England Founder, Cycling Without
Improvement
Professor of Global Public
Health at Strathclyde Age, Denmark
Celine Schillinger
University, UK
French Business Woman
of the Year 2013, charter
member of Change Agents
Worldwide, and currently
running the Sanofi Pasteur’s
dengue programme
Project ECHO: Everyone’s Involved Designing PARO robot
Moving Knowledge and No One’s in Technology for harp baby seal in
Not People Charge: Strategies Working Dogs: action at Danish
for Multi-system an Interspecies elderly homes, the
Sanjeev Arora Problem Solving in Perspective on important factors
MD, Founder of Project
Population Health Human Wellbeing
ECHO, USA Jakob Iversen
Rosanne Haggerty Clara Mancini Senior Project Manager,
Founder and President of Lecturer in Computing and Health and Human
Community Solutions, USA Head of Animal-Computer Interaction Technologies,
Interaction, The Open Danish Technological
University, England Institute, Denmark
Developing a world Inspired Can social networks Improving Care for
class digital health transformation: How support minimally Athletes – lessons
service to ignite energy for disruptive medicine from The Glasgow
change through promoting 2014 Commonwealth
Helen Rowntree connections and Games
Head of Digital Services, NHS Helen Bevan
England, UK mobilising resources
Chief Transformation Officer, Liz Mendl
NHS Improving Quality, outside of formal
Consultant, Performance
England medical care? Sport and Medical Services,
UK
Göran Henriks Anne Rogers
Chief Executive of Learning Professor of Health Systems Dr John MacLean
and Innovation, Jönköping Implementation, University of Medical Director, Sports
County Council, Sweden Southampton and Research Medicine Centre, Hampden
Director of the NIHR CLAHRC Park, Glasgow; International
Wessex, England Team doctor for The Scottish
Football Association
Sarah Mitchell
Programme Manager, Chief
Medical Officer and Public
Health Directorate
8 2015 Highlights
My Next Step!
This year we want you to take your new learning
from the International Forum and put it into action
when you return home. Over the next few days,
be sure to send us a ‘selfie’ photo of yourself or
your new friends holding up your ‘Next Step’.
Send your photo to:
nextstep@myqualityforum.com
or Tweet to: #qfnextstep
NEXT STEPS!
What’s your next
step to improve
healthcare?
Twitter: @QualityForum #quality2015 internationalforum.bmj.com
2015 Highlights 9
Connect at the Forum
Join the conversation
on Twitter!
#quality2015 @QualityForum
All you need is an internet connection and
a Twitter account! I want to learn more!
Every session at the International Forum There will be a ‘Twitter Clinic’ during
will have a designated Twitter hashtag the morning refreshments break (after
(listed in this Event Guide) where you can morning keynotes) on Wednesday,
join a conversation in real-time with your Thursday and Friday in the Learning and
fellow participants. Your opinions and Networking Zone to help you get started.
questions will be captured and presented You can also join the general International
to the speaker to discuss during the Forum happenings by following
session. #quality2015 is the hashtag to @QualityForum and using the hashtag
use when tweeting about the International #quality2015.
Forum in general.
I want to meet the people
How do I sign up for Twitter?
behind the tweets!
• Go to twitter.com
Let’s hang out! There will be a ‘tweet up’
• Enter your name, email address, and a at Meeting Point B on Thursday 23 April
password, click ‘Sign up’ during the lunch break. It will be a great
• Select a username - type your own or chance to catch up and meet the people
choose one you have been tweeting with over the last
• Click ‘Create my account’ couple of days.
• Twitter will send you a confirmation
email – click the link in that email to
activate your account
What’s a hashtag?
• A hashtag is used to organise
information so that it’s easy to find. For
instance, if you’re tweeting about stroke
care you could type “#stroke” in your
tweet. Someone looking for information
on strokes would then find what you
(and the rest of the world) are talking
about by searching for “#stroke”.
• Every session will have a hashtag so that
you can comment, discuss and follow
key points with your fellow participants.
You will find each session’s dedicated
hashtag next to its description in this
Event Guide.
• To view all of the tweets relating to a
session, enter its hashtag in the Twitter
search box.
• Don’t forget to add the hashtag in
all of your tweets so you can join the
conversation, too!
10 2015 Highlights
Cable Car Challenge
In this fun networking session at the thoughts, ideas, conversations, and to foster
International Forum, delegates will be new friendships. It will also provide delegates a
allocated into teams of 8 people plus a ‘Cable unique opportunity to experience London from
Car Captain’, and sent on a special quality the air.
improvement mission.
The activity will be facilitated by an expert in
Your team will walk to the Emirates Air Line the field of quality and safety.
Cable Car (about 20 minute walk) where you
will be given an exclusive cable car cabin to The Cable Car Challenge will be held at the
undertake the challenge. Prior to the flight following times during the International Forum:
and during the walk to the station, some
warm-up and icebreaker activities will be Wednesday 22 April
facilitated, to enable your team to get to know
each other and prepare for the challenge.
1330-1500
Your team will be presented with a Thursday 23 April
hypothetical scenario to discuss and solve. You 1100-1230 and 1330-1500
will be in-flight for 20 minutes during a round
trip across to The O2 on Greenwich Peninsula,
where you will workshop your ideas together.
Ask at the Registration Desk
to check availability and join!
The networking event will bring people Meeting point for the Cable Car
together in a truly unique way to inspire Challenge is Meeting Point B.
Twitter: @QualityForum #quality2015 internationalforum.bmj.com2015 Highlights 11
Wellbeing and Yoga Programme
About the Sessions Carol is a member of the International
Yoga Teacher’s Association and Australian
The Hatha style of yoga is suitable for
Yoga Master’s Therapist Association and
all fitness levels and ages. Sessions will
also a qualified nurse. Carol believes that
present a variety of easy physical exercises
through yoga, health, happiness, and
including gentle limbering and stretching,
inner peace can be improved.
breathing techniques and relaxation and
meditation techniques. 1. Yoga to Start the Day
Classes will be tailored to the participants A class for people of all abilities, based
and will involve techniques that can on the Hatha style of yoga. The class will
be done by most conference delegates combine gentle yoga techniques and
Carol Stuart, Yoga Teacher throughout the day. No special change breathing exercises to energise and refresh
in clothes is required and yoga mats will you before you start the day.
be provided. Some people may feel more
Be sure to drop comfortable in loose fitting clothes and 2. Reflect and Refresh
may wish to bring a small towel. Informal drop in time for tailored gentle
into our Yoga and yoga exercises and guided meditation to
As with any exercise, people with any
Wellbeing Space physical or medical conditions (including balance the mind, body, and spirit.
in our Wellbeing pregnancy or post natal) should have
3. Energise and Revive -
their health professional’s approval
Room (Capital before participation and must advise the Thames River Walk
Suite, Level 3). instructor of these conditions and any This revitalising lunchtime session by the
limitations and medications before doing Thames River will include gentle stretches
the class. and guided visualisation to help focus and
refresh the mind.
About Carol Stuart, Yoga
Teacher 4. Yoga and Relaxation for Life
Carol practices Hatha Yoga, meditation These sessions will demonstrate simple
and Ayurveda in Sydney, Australia where techniques in yoga and relaxation that
she presents classes, workshops and can easily be incorporated into your busy
retreats. She is qualified in yoga practice lifestyle.
and philosophy, and Ayurvedic therapy
and massage.
Wednesday 22 April Thursday 23 April Friday 24 April
Before Keynote 0800-0900 - Yoga to Start the Day 0800-0900 - Yoga to Start the Day
Morning 1100-1230 - Reflect and Refresh 1100-1230 - Reflect and Refresh 1045-1145 - Reflect and Refresh
Lunchtime 1245-1330 - Energise and Revive 1245-1330 - Energise and Revive 1300-1400 - Energise and Revive
Thames River Walk Thames River Walk Thames River Walk
(Starts at Meeting Point B) (Starts at Meeting Point B) (Starts at Meeting Point B)
Afternoon 1345-1500 - Reflect and Refresh 1345-1500 - Reflect and Refresh 1415-1500 - Reflect and Refresh
Afternoon 1530-1630 - Yoga and Relaxation 1530-1630 - Yoga and Relaxation for Life
for Life12 2015 Highlights
Learning and Networking Zone
INSPIRE US! At this year’s International Forum we have a designated space for networking and shared
learning - you can find this energising zone towards the rear of the exhibition area in Capital
Hall on Level 0. There are scheduled interactive and dynamic sessions throughout the
What healthcare programme taking place at the Learning and Networking Zone. We invite you to join us in this
space during breaks and lunchtime to meet new friends and to contribute to global thinking to
improve healthcare.
improvement Don’t forget to also leave your messages for all to read on our ‘Big Wall of Inspiration’.
are you most What’s happening at the Learning and Networking Zone?
Twitter clinic
proud of? Learn how to join and use Twitter.
When: every morning break (Wednesday - Friday)
SPARK A Facilitated activities
This year, we also have some new facilitated learning and networking opportunities. Drop in
REVOLUTION! these fun and informal sessions to start conversations with fellow colleagues and get involved
in discussions ranging from the challenges of working in primary care and why do Team
What’s your big
Scotland huddle, to the reality of being an agent for change.
When: see schedule below.
idea to improve Learning and Networking Zone sessions schedule
healthcare? Wednesday 22 April
1100-1230 (90 minute session) A The FolksLab (the Peoples’ Laboratory)
1300-1330 (30 minute session during The FolksLab (the Peoples’ Laboratory)
lunch)
1330-1500 (90 minute session) B Primary Care Networking
1530-1630 (60 Minute session) C Nurses using social media to improve care
Thursday 23 April
1100-1230 (90 minute session) D The FolksLab (the Peoples’ Laboratory)
1300-1330 (30 minute session during The FolksLab (the Peoples’ Laboratory)
lunch)
1330-1500 (90 minute session) E Using Games to Teach the PDSA Cycle
1530-1630 (60 Minute session) F Networking on quality indicators
Friday 24 April
1045-1145 (60 minute session) G GetUpGetBetter
1200-1300 (60 minute session) H The FolksLab (the Peoples’ Laboratory)
1330-1400 (30 minute session during Why do team Scotland huddle?
lunch)
1400-1500 (60minute session) I Becoming an Agent for Change
Twitter: @QualityForum #quality2015 internationalforum.bmj.com2015 Highlights 13
...Leave your messages on our Big Wall of Inspiration!
Session types other and participate in our Global Nurses want to share our passion for the GUGB
Network Live Tweet Chat. ideals. We will discuss how GUGB can help
The FolksLab (the Peoples’ Hosts: Erica Reid, Strategic Advisor in your quality improvement work inspire
Laboratory) Improvement and Person-Centred Care, colleagues around the world and offer
Scottish Government, Scotland; Lorraine support to join or set up your own GUGB
Converse with people with similar interest
Armstrong, Clinical Academic Fellow, competition. Join us at the International
and curiosity to learn, discuss topics that
University of Stirling, Scotland Forum and online on getupgetbetter.com.
you are passionate about, share your
learning and learn from others from across Hosts: Ian Leistikow, MD PhD, Senior
the world. Using Games to Teach the Inspector, Dutch Healthcare Inspectorate,
PDSA Cycle The Netherlands; Patrick Kools, Founder,
The topics that will be covered through
GetUpGetBetter, The Netherlands; Claire
interactive discussion will include: This networking session will anchor the Matthews, FY2, St Thomas’ Hospital, UK
• Improvements in primary care simple fact that we do PDSA testing every
day. A variety of games that enable teams
• The revolution in care for older people Why do team Scotland huddle?
to quickly design and conduct PDSA cycles
• Spreading change will be explained and then experienced Previous delegates at the International
• Person-centred care by participants. The value of rapid-cycle Forum will have witnessed Team Scotland
testing and the knowledge gained from a huddles (if you are an early riser!). You
• Clinical innovation
failed test will also be demonstrated. have perhaps looked on from a distance,
The Folkslab is jointly managed by leaders or even joined us. If you’ve always
from Qulturum, Jönköping Sweden and Host: Robert Lloyd, PhD, Executive
wondered why we huddle, what we talk
NHS Improving Quality, England. Director, IHI, USA
about and how we structure them then
Hosts: Agata Rukat, Improvement leader, come and join us. This is your opportunity
Qulturum, Jönköping County Council, Networking on quality to see first-hand. We will also discuss how
Sweden; Caroline Fruberg, Development indicators huddles can and do support safe and
leader, Qulturum, Jönköping County In this creative and interactive session person centred care in clinical areas in
Council, Sweden delegates will share their experiences and Scotland.
challenges connected to creating and using Hosts: Erica Reid, Strategic Advisor in
Primary Care Networking National Quality Indicators. Your hosts will Improvement and Person-Centred Care,
This session brings together GP’s, be Jan Maarten van den Berg and Fredrik Scottish Government, Scotland; Brian
practice nurses, pharmacists, allied health Westander, both leaders in the Dutch Robson, Executive Clinical Director,
professionals and all those who oversee respectively Swedish system for National Healthcare Improvement Scotland,
or who are responsible for primary Quality Indicators. Their goal of this session Scotland
care to share experience, ideas and is to yield ideas and inspiration and seduce
encouragement. you to continue the discussion long after Becoming an Agent for Change
the Forum ends.
Hosts: Dr Kate Adams, GP; Paresh Agents for Change is a collection of
Dawda, Australian National University, Hosts: Ian Leistikow, MD PhD, Senior junior doctors with a common vision: a
Keele Univeristy UK, ACT Medicare Inspector, Dutch Healthcare Inspectorate, generation inspired and prepared to deliver
Local, Ochre Health, ACT, Improvement The Netherlands; Jan Maarten van den world class healthcare. Their mission (if
Foundation, Australia; Robert Vanham Berg, Coordinating Healthcare Inspector, you choose to accept it!): To create a
Dutch Healthcare Inspectorate, The community and foster a culture where
Nurses using social media to Netherlands individuals work collaboratively; sharing
ideas, developing skills and inspiring
improve care
change. Together we will deliver world
The Nursing Network session at the 2014 class healthcare which eliminates inequality
Paris International Forum generated and promotes healthy lives. We are all
excitement and enthusiasm in how we use agents for change.
quality improvement methodologies to
Learn from Clinical fellows from the Faculty
improve care. A diverse range of nurses in
of Leadership and Management National
policy, academia, leadership, practice and
Medical Director’s Scheme how to be an
students at the event formed the Global GetUpGetBetter effective Agent for Change within your
Nurses Network for Quality Improvement GetUpGetBetter (GUGB) is a non- organisation. Get help with developing
(GNN for QI). As a result a group of commercial initiative to set up international your individual ‘elevator pitch’ to get your
enthused nurses from around the globe healthcare quality competitions. In sports, message across, and key skills to make
connected to develop what is now our competitions have dramatically improved the most of your networking time at any
new network for nurses with a passion for the speed and spread of innovation. event.
QI. A year on, our network has expanded. Imagine what we could achieve if the
Nurses at any stage in their QI journey Hosts: Kate Adlington, BMJ Clinical
Olympics were about healthcare quality?
are welcome to join us for an informal Fellow, UK; Emma Parish, BMJ Clinical
Imagination is becoming reality, the first
and friendly opportunity to share stories, Fellow, UK
GUGB competitions have already been
ask questions, connect, learn from each launched. In this interactive session weThe International
Leadership Development Improvement
Program for Physicians Advisor
IHI in collaboration with the Harvard Professional
School of Public Health Development
Program Autumn
June 15–26, Boston, MA 2015
Europe
Develop the management knowledge and
leadership skills you need to drive your
health care organisation forward.
Organisations that achieve multiple and
sustained improvements usually have the
invaluable leadership of an Improvement
Advisor (IA). IAs are trained to identify,
plan, and execute improvement projects,
deliver successful results, and spread
changes across the entire system.
Open School
Spreading safety and improvement
through online courses!
Build a common language among Customised Services
staff and earn more than 30
continuing education credits.
For ten years, IHI has worked intensively
Use the tracking feature to stay with organisations and government entities
updated on staff progress along to drive transformational change throughout
with provided tools to facilitate a system or country. Learn how IHI can help
team discussions. you achieve bold aims in quality and safety
and build long-term sustainability.
Learn more at ihi.org/Europe or visit booth #19.2015 Highlights 15
Student and Junior Health Care
Professionals Programme
Throughout the International Forum, the
IHI Open School and BMJ are hosting
a number of dynamic and unique
sessions for students, junior health
care professionals, trainee doctors, and
educators in the Student and Juniors
Lounge (Capital Suite, Level 3).
We look forward to seeing you there!
Tuesday, 21 April Thursday, 23 April Come visit the IHI booth, Booth
1800 #19, to meet the IHI Open School
1500-1700 team and learn more about the
Student & Junior Health Care Social Outing for Students, Junior Open School Chapter Network and
Professional Orientation Health Care Professionals, and the Open School’s growing catalog
Student and Juniors Lounge Friends of asynchronous online courses
(Meet in the Student and that teach the foundations of
(Capital Suite, Level 3) improvement, safety, system design,
Join us for an orientation session to network Juniors Lounge) and leadership.
with colleagues from around the world. Here Join us at a nearby bar or restaurant for
you’ll find guidance on how to get the most informal networking with your new colleagues
out of your Forum experience, review activities and friends.
planned for the following three days, and have
an opportunity to network and meet new Friday, 24 April
friends at the Forum. 1300-1400
Student & Junior Health Care
Tuesday, 21 April Professional Lunch Session
1800
Social Outing for Students, Junior Student and Juniors Lounge
Health Care Professionals, (Capital Suite, Level 3)
and Friends Grab your lunch and join us for the final lunch
session. IHI Open School Regional Chapter
(Fox Bar @ Excel) Leaders will help you reflect on the Forum
Join us for a fun social event at a nearby experience and develop an action plan to
bar for informal networking with your new bring home.
colleagues and friends.
Friday, 24 April
Wednesday, 22 April
1400-1500
1230-1330
Student Session - Becoming an
Student & Junior Health Care
Agent for Change
Professional Lunch Session
Student and Juniors Lounge (Learning and Networking Zone)
(Capital Suite, Level 3) Join us in the Learning and Networking Zone
Grab your lunch and join Donald Berwick, to learn how to be an effective Agent for
MD, MPP, FRCP, President Emeritus and Senior Change within your organisation. Clinical
Fellow at IHI, for a discussion on how students Fellows from the Faculty of Leadership and
and junior doctors can lead improvement. Management National Medical Director’s
Scheme will help you develop your own
Thursday, 23 April ‘elevator pitch’ to get your message across
and teach key skills to make the most of your
1230-1330 networking time at any event.
Student & Junior Health Care
Professional Lunch Session
Student and Juniors Lounge Twitter #quality2015
(Capital Suite, Level 3) Twitter #IHIOpenSchool
Grab your lunch and join the IHI Open School
for an opportunity to meet other students
and reflect with BMJ Clinical Fellows and
members of Agents for Change on your Forum
experience so far.16 2015 Highlights
Special Interest Breakfast Sessions
Thursday 23 April, 0800-0900 Thursday 23 April, 0800-0900 Friday 24 April, 0800-0900
Platinum Room 1 Platinum Room 3 Platinum Room 2
Twitter #qfbupa Twitter #qfpwc Twitter #qfdrfoster
New developments in dementia New patient, new health: beyond Dr Foster – Don’t be myopic:
care the illness stories from a global healthcare
In the absence of a pharmacological disease Never before has so much change occurred in quality group
modifying breakthrough in more than fifteen such short periods of time. Disruptive forces - Over the past four years Dr Foster in
years new dementia care developments in demographic change, increased expectations, collaboration with over fifty hospitals in ten
recent times embrace risk-awareness, the pressure to deliver better outcomes at lower countries have worked to share insight and
benefits of diagnosis, cognitive stimulation cost, new entrants and new technology - are improve healthcare outcomes. As the project
interventions, managed care and the added- rapidly reshaping healthcare, in the UK and widens into the Middle East and China, this
value of longstay care settings. Yet do these globally. A new health landscape is emerging, session will cover both the outcomes and the
represent little more than a leap of faith? with a new type of patient at its heart: with insights gained from parts of this work.
Dr Hemal Desai, Associate Medical Director, increasing expectations about healthcare
Corporate Centre: Medical; Professor services, increasing knowledge about their
After this session, participants will be
Graham Stokes, Bupa’s Global Director of health, and increasing motivation to take
able to:
Dementia Care responsibility for their own wellbeing.
• A
ppreciate the value in linking international
This interactive session will explore the
datasets to monitor hospital performance,
implications of the new patient for healthcare
drive academic research and improve patient
providers, clinicians and commissioners.
outcomes
We’ll also be previewing the findings of our
global study into patient, carer and clinician • U
nderstand insight obtained from hospitals
experiences of cancer care. across the ten countries in areas including
stroke management, Acute Myocardial
Thursday 23 April, 0800-0900 Dean Arnold, UK Health Industries Leader,
Infarction Mortality, Sepsis and demand
PwC
Platinum Room 2 management
Twitter #qfnhsiq Katrina Herren, Clinical and International
Advancing transformational Director, Dr Foster, UK
change using collaboration,
networks and systems thinking –
realtime learning from the English Friday 24 April, 0800-0900
health system Platinum Room 1
Join this interactive and practical session Twitter #qfihi
from NHS Improving Quality, England’s
national health improvement body, on its What Wall? A Walking Breakfast
work with health and care systems advancing Through IHI’s Global Initiatives
transformational change. You’ll take away Maternal and Child Health. Safety. Systemwide
tested approaches for large scale change and improvement.
hear insights into the progress and impact for
Join IHI staff on a walking tour of leadership
local systems.
and capability-building storyboards at the
Charlie Keeney, Programme Director, NHS International Forum. In this breakfast session,
Improving Quality; Rachel Hinde, Programme you will hear from IHI content experts and
Lead, NHS Improving Quality our partners about the recent work in Europe,
Chair: Steve Fairman, Interim Managing Africa, the US, Latin America, Asia, and the
Director, NHS Improving Quality Middle East - what tests of change are moving
forward with local partners, what’s worked,
and what has not, what has been achieved. Be
prepared to ask questions and analyse results
for how teams succeed when they come upon
a wall, throw their hats over it, and then go
and get their hats.
Pedro Delgado, Executive Director, Institute
for Healthcare Improvement (IHI), USA
Twitter: @QualityForum #quality2015 internationalforum.bmj.com2015 Highlights 17
Special Interest Lunchtime Sessions
Friday 24 April, 0800-0900 Thursday 23 April, 1245-1315
Platinum Room 3 Capital Room 2
Twitter #qfbmj Twitter #qfkmandt
BMJ Quality – Making quality Health: How it needs to work.
improvement simple A concept based on TOYOTA
At BMJ Quality we believe in making thinking
healthcare improvement simple. In this session For the past 60 years, Toyota has been globally
we introduce our award-winning online recognised as the world leader in not only
programme which aims to put everything you motor manufacturing, but also in supplier
need to improve healthcare in one place: relations, employee satisfaction and product
• See
how our innovative online workbook innovation. This holistic approach to Toyota’s
can guide you step-by-step through an products has driven its global success.
improvement project and make it easy to This session, developed by senior ex-Toyota
record your data managers working with the NHS, looks at how
• Hear
about BMJ Quality Improvement we can bring the whole system together to
Reports - a peer-reviewed journal of front- provide seamless care within a single cohesive
line quality improvement evidence - which system.
allows you to submit your work with a single Karen Baker, Chief Executive, The Isle of
click Wight NHS Trust; Steve Boam, KM&T CEO
• Understand
how you can collaborate online & founder
with your team through the Quality platform
and access our expert mentors to support
your work
Ashley McKimm, Head of BMJ Quality, BMJ
Dr Cat Chatfield, Clinical Lead for BMJ
Quality, BMJ
Friday 24 April, 1315-1345
Capital Room 2
Twitter #qfcwf
The Harkness Fellowships
The Harkness Fellowships in Health Care Policy
and Practice provide a unique opportunity
for promising mid-career professionals –
from Australia, Canada, France, Germany,
the Netherlands, New Zealand, Norway,
Sweden, and the U.K. – to spend 12 months
in the United States working with leading
U.S. experts to study innovative healthcare
delivery system reforms and critical issues on
the health policy agenda in both the U.S. and
their home countries. Each fellowship provides
up to U.S. $119,000 plus family supplement
of approximately $55,000. Please join us to
learn more about the Harkness Fellowship
experience, who should apply, and the impact
of the Fellowship on Fellows’ career paths.
Robin Osborn, Vice President and Director of
the Harkness Fellowships; Harkness alumni:
Jako Burgers, Christopher Hayes, and Imogen
Mitchell18 Tuesday 21 April
Session Details
M1
5th annual International Improvement
Science and Research Symposium
Sponsored by: 0900-0910 1120-1230
Welcome and introduction Presentations: Putting patients at
Fiona Godlee, Editor-in-chief, The BMJ the centre of Improvement Science
Göran Henriks, Chairman of the Forum’s Chairs: Göran Henriks, Chief Executive of
Strategic Advisory Board and Chief Executive Learning & Innovation, Jönköping County
of Learning & Innovation, Jönköping County Council, Sweden; Nick Barber, Director of
Council, Sweden Research, The Health Foundation
1. Q
uality improvement and person-
0900-1715 0910-0930 centredness: developing and refining the
Capital Room 1 Opening keynote: ‘always event’ concept for primary care
Challenges for Improvement Gregor Smith, Senior Medical Officer, Primary
Science for the real world: making Care Division, Scottish Government, Scotland
Twitter #qfscience
a difference for patients 2. System-oriented engagement of
stakeholders in identifying priority
Maxine Power, Director of Innovation evidence-practice gaps, barriers and
and Improvement Science at Salford Royal strategies for primary healthcare
Foundation Trust, England improvement
Ross Bailie, Professor of Public Health and
0930 -1040
Scientific Director, Centre for Primary Health Care
Presentations: Researching how we Systems, Menzies School of Health Research,
work together Australia
Chair: Paul Batalden, Professor Emeritus, 3. Partnership between patients and health
Dartmouth Medical School, USA workers to implement an improvement
1. ‘The most productive meeting we have change package – a strategy to accelerate
ever had’: the power of constructing improvement gains
programme theory diagrams using the Martin Muhire, Quality Improvement Advisor,
Action Effect Method USAID- Applying Science to Strengthen and
Laurel Issen, Research Associate, National Improve Systems (ASSIST) Project, University
Institute of Health Research (NIHR) Collaboration Research Co., LLC, Kampala, Uganda
for Leadership in Applied Health Research and
Care (CLAHRC) Northwest London; Imperial 1230-1330
College, Chelsea and Westminster Hospital, Lunch and networking
London, UK
2. Using ethnographic research to inform 1330-1430
the development of a diagnostic and Improvement Science world café:
intervention toolkit for intensive care
settings
‘conversations about research’
Presentations from authors to their table.
Scott Reeves, Professor in Interprofessional
Research, Faculty of Health, Social Care and Chairs: Göran Henriks, Chief Executive of
Education, Kingston University & St George’s, Learning & Innovation, Jönköping County
University of London, England Council, Sweden; Nick Barber, Director of
Research, The Health Foundation
3. Collaboration and proactive teamwork
used to reduce (CAPTURE) falls
1430-1445
Katherine Jones, Associate Professor, Division
of Physical Therapy Education, School of Allied Reflection and discussion
Health Professions, Omaha, Nebraska, USA around the table: 3 challenges in
Improvement Science
1040-1100 Within the categories of design and
Refreshments and networking collaboration, methodology, measurement and
evaluation
1100-1120
Getting to person-centred care: 1445-1515
building and using the evidence Refreshments and networking
Helen Crisp, Assistant Director of Research, The
Health Foundation, United Kingdom
This segment is sponsored by The Health
Foundation.
Twitter: @QualityForum #quality2015 internationalforum.bmj.com19
1515-1600 1715-1730
Presentations: Challenging Closing remarks G8: Engineering systems to save
our thinking on approaches to Göran Henriks, Chief Executive of Learning & lives; recognise the unexpected
Improvement Science Innovation, Jönköping County Council, Sweden; Friday 24 April, 1045-1145
Chair: Kaveh Shojania, Editor-in-Chief, BMJ
Nick Barber, Director of Research, The Health Platinum Room 3
Foundation This 60 minute sessions describes a detailed
Quality & Safety
1. E
valuation of improvement initiatives systems engineering approach to solving
using statistical process control and complex problems.
theory driven evaluation Sponsored by:
I5: Embracing Complexity:
Tom Woodcock, Information Theme Lead,
National Institute of Health Research (NIHR) Mastering the use of Plan-Do-
Collaboration for Leadership in Applied Health Study-Act cycles to navigate and
Research and Care (CLAHRC) Northwest London; negotiate change
Imperial College, Chelsea and Westminster
Friday 24 April, 1400-1500
Hospital, London, UK
Capital Room 4
2. How scientific is the Plan-Do-Study-Act
method? Comparisons of the scientific Improvement Science stream This workshop draws on new research
method and its application in chemistry There a number of events alongside findings from an international qualitative
and in healthcare study to explore the reality of using PDSA
the International Improvement Science
method in practice.
Julie Reed, Academic Co-Director, National and Research Symposium, aimed at
Institute of Health Research (NIHR) Collaboration those working on or with an interest in
for Leadership in Applied Health Research and the areas of improvement science and
Care (CLAHRC) Northwest London; Senior
research.These include:
Research Fellow, Imperial College, Chelsea and
Westminster Hospital, London, UK
A7: The impact of improvement
1600-1645 research on clinical practice
Presentations: Implementation and Wednesday 22 April, 1130-1230
knowledge translation Platinum Room 2
Chair: Gareth Parry, Senior Scientist, Institute During this Wednesday session, hear
for Healthcare Improvement (IHI) and Clinical about research initiatives by 3 different
Assistant Professor at Harvard Medical School, organisations in the USA, UK and New
USA Zealand.
1. A
chieving implementation principles is
associated with effective delivery system C3: Efficient Approaches to
innovation
Infectious Diseases in Africa
Olivia Jung, PhD Student in Health Policy Wednesday 22 April, 1530-1630
(Management), Graduate School of Arts and
Sciences, Harvard Business School, Harvard Capital Room 2
University, USA Evaluate the success of 2 different
2. Improving physician hand hygiene interventions initiated by public health
compliance: design and pilot of a theory- officials and emergency medical services.
based knowledge translation intervention
C8: Specialty Focus Groups
Stefanie Linklater, Research Assistant, Ottawa
Wednesday 22 April, 1530-1630
Hospital Research Institute (OHRI), Ontario,
Canada Poster Area
This poster focus group will provide a unique
1645-1715 opportunity for research teams to connect
Panel discussion: How do we and share their work.
translate what we know into
practice? Moving from research to
implementation
Panelists: Maxine Power, Paul Batalden,
Helen Crisp, Kaveh ShojaniaHow we can help you in 2 15 The Health Foundation is an independent charity working to improve the quality of health care in the UK. We are here to support people working in health care practice and policy to make lasting improvements to health services. We carry out research and in-depth policy analysis, fund improvement programmes in the NHS, support and develop leaders and share evidence to encourage wider change. www.health.org.uk
Stay on top of Resources to Improvement news
patient safety make care more and research delivered
person-centred to your desktop
Get access to accurate, up-to-date People will enjoy better health Every month we scan thousands
patient safety information from a and wellbeing if they have the of journals to select and summarise
single online resource. Our patient right support and information at around 60 of the most interesting
safety resource centre provides key the right time to help them make studies about health care
research papers, national standards, informed decisions and to manage improvement.
implementation guidelines and their own health and care. The
Signing up for the Research Scan
case studies. Health Foundation’s person-centred
is quick, free and will save you time
care resource centre features a range
Visit the patient safety resource getting the latest evidence.
of materials to help health care
centre today at
professionals deliver care responsive Sign up at
www.patientsafetynow.org.uk
to people’s individual abilities, www.health.org.uk/researchscan
preferences, lifestyles and goals.
Visit the person-centred care
resource centre today at
www.personcentredcarenow.org.uk
For UK attendees
Innovating for improvement
will be open for application in the
summer. We have £1.5m available
for up to 20 teams to test and develop
innovative ideas and approaches
Stay in touch
to improving health care delivery
in the UK.
Scaling up improvement
will be open for application in the
spring. Seven teams will receive For all the latest news and developments
up to £500,000 each to support from the Health Foundation:
the wider implementation and
• subscribe to our monthly email newsletter
evaluation of their work.
at www.health.org.uk/enewsletter
GenerationQ
• register for email alerts to be notified about
our part time, fully-funded leadership
our latest work at www.health.org.uk/updates
programme for senior leaders from
health care policy and practice, and • follow us on Twitter, Facebook or LinkedIn
the charity sector, will be open for
• visit our blog for the latest opinions,
application in the summer.
analysis and insight on health and
Visit www.health.org.uk health care at www.health.org.uk/blog22 Tuesday 21 April
Session Details
M2
London Experience Days
This interactive and energising day will
give a detailed and inside view of the Proudly supported by: • Embedding the science of improvement
best quality and safety initiatives currently into primary and community care.
being implemented in the UK healthcare Your facilitators and hosts
system. The day will advance and progress
• Dr Zuhair Zarifa, Chair of Newham CCG
fresh thinking in improvement and safety
EXPERIENCE 1
by: • Satbinder Sanghera, Director of
Olympic Experience Day: Partnerships Newham CCG and previously
• E nabling international visitors to actively Regeneration and Innovation in Director of Athletes’ Village
learn from the word class examples of
Newham • Meradin Peachey, Director of Public
the UK healthcare system
Twitter #qfolympic Health, London Borough of Newham
• P roviding UK healthcare professionals A morning visiting the Queen Elizabeth II • Dr Shanti Vijayaraghavan, Consultant
with an interactive opportunity to learn Olympic Park, host site for the London 2012 Diabetologist, Barts Health
from the wider global community, and Olympic & Paralympic games, followed by
to inspire fresh thinking around local an afternoon out in the local community • Professor Martin Marshall, Lead,
of Newham. Delegates will experience an Improvement Science London, Professor of
initiatives
official tour of the iconic park gaining an Healthcare Improvement, UCL
The day will include tours and insight into the planning of health services • Richard Mountford, Communications
demonstrations of local healthcare throughout the games and how new Manager, Newham CCG, UK
facilities at a number of healthcare centres services have been designed for the local
of excellence around London. population post-games. After a lunchtime • Liz Nicholls, Programme Lead for
trip up the Anish Kapoor designed Orbit Physiotherapy, School of Health and
Tower, delegates will then be taken out Bioscience at UEL, UK
to experience the local health services
that serve one of the UK’s most deprived
populations.
Proudly supported by:
Learning Objectives
• To gain an insight into the Olympic and
Paralympic 2012 legacy and how health
services have evolved and sustained to
EXPERIENCE 2
support Newham’s regeneration and new
population. Improving Care of Children,
• To look at examples of how local health Great Ormond Street Children’s
services are building on the legacy of Hospital
the games, by incorporating exercise Twitter #qfgosh
into healthcare and working with young
Great Ormond Street Children’s Hospital
people, in the youngest population in the
Trust (GOSH) is one of the top 5 children’s
UK
hospitals in the world. Everything the Trust
• To learn how Newham is building and does – from excellent clinical care to cutting
embedding a culture of quality and safety edge research and paediatric education - is
in primary care through collaboration with devoted to improving the health of children
academia, secondary care and community and supporting their families during what
partners. we know are difficult times.
• To learn how Newham health system is Achieving sustainable change is a challenge
driving innovation and behaviour change that many organisations face on their
across a whole system. improvement journey. Great Ormond Street
Hospital is continually learning how to
• To visit the Olympic site and see local develop and sustain Quality Improvement
regeneration, first-hand interventions despite encountering
Your experience significant challenges.
• Risk stratification of patients and the use Your experience
of informatics (EMIS) across whole patient Your visit to GOSH will take you into the
journey. heart of the organization, where you will
• Engaging ‘hard to reach’ patients in learn how GOSH teams deliver their safety
diabetes self-management. agenda across a complex system.
Twitter: @QualityForum #quality2015 internationalforum.bmj.comTuesday 21 April 23
Session Details
Delegates will see our successes and • Some of the innovative service models in Proudly supported by:
challenges and how we addressed them. operation within liaison teams, primary
There will be an opportunity to interact with care, and community settings – which have
those who have innovated and improved, as applicability beyond the mental health and
well as experience skills learning workshops community services context.
and a visit to clinical areas. EXPERIENCE 5
Your facilitators
Your facilitators Improving acute care for all ages
• Dr Kevin Cleary, Medical Director
• Zoe Egerickx, Transformation Programme – inspiration from University
• Dr Amar Shah, Associate Medical Director
Manager College London Hospitals NHS
for QI
• Peter Lachman, Co-Deputy Medical Foundation Trust
Director and Consultant Paediatrician EXPERIENCE 4 Twitter #qfacute
About your Visit
Embedding quality Primary Care
Experience Day Your visit to UCLH will provide you with
Proudly supported by: access a wide range of talks from our
Twitter #qfprimary executive team and our clinical leaders.
The UK’s health system is based on These will be interactive sessions with a
comprehensive primary health provision focus on safety, quality improvement and
and free access for all. The recent innovation. This will be through a large
EXPERIENCE 3 Commonwealth Fund’s 2014 report ranked group session in the morning with the
Embedding quality the UK the best performing health system in opportunity for delegates to break into
the world. smaller groups with a specialty focus in the
improvement in mental health afternoon. During the day you will:
and community services at East During the morning of the primary care
experience day, there will be an opportunity • Learn from leading experts in women’s
London NHS Foundation Trust to visit some of the following: health, elderly medicine, critical care and
Twitter #qfeast cancer care on what they’ve been doing
• An innovative community-led organisation
East London NHS FT is a provider of to improve clinical outcomes and patient
working alongside a primary care practice
predominantly mental health and experience.
in one of the most deprived areas of the
community services in one of the most
UK • Network with clinical experts interested in
culturally diverse and economically deprived
parts of the country. The organisation has improving clinical outcomes, safety and
• A site that has undergone system wide
embraced quality as its business strategy, patent experience
reform of urgent care services
and has embarked on a large organisation- • Develop ideas on the use of simulation
wide quality improvement programme, in • A site where GP-led commissioning has
that you can implement in your own
partnership with the IHI. East London NHS FT resulted in new solutions to patient care
organisation
receives some of the best patient feedback • A GP practice to learn more how
results among its peers, and has recently Sessions for all
primary care is delivered, managed and
been named as one of the top 10 best incentivised. • Hear about our organisation and the
places to work in healthcare in the country. benefits and challenges facing an acute
In the afternoon we will come together
Your experience foundation Trust in the current economic
to share reflections from the morning. We
climate - Sir Robert Naylor (CEO).
Spend a day with East London NHS FT, and will also hear from UK primary care leaders
learn more about: about approaches to establishing new multi- • Hear about our improvement journey so
professional primary care offerings at greater far and our aspirations for the future -
• How the organisation is applying scale. Jonathan Fielden (Medical Director) and
systematic continuous improvement Tara Donnelly (Director Quality, Efficiency
to tackling complex quality issues in Your hosts and Productivity )
mental health and community services,
hearing directly from the teams leading • Dr Kate Adams, General Practitioner • Learn how our critical care team with
improvement work the support of UCLP have successfully
• Paresh Dawda, Senior Research
sustained a 50% reduction in cardiac
• How the organisation is shifting to being Fellow, Australian National University,
arrests and eliminated pressure ulcers
improvement-focused, building capacity Visiting Fellow, Keele Univeristy, UK,
in their unit whilst improving staff and
and capability for improvement at scale, Implementation Adviser, ACT Medicare
patient satisfaction - John Welch (Nurse
and making quality its business strategy Local, GP and Medical Director, Ochre
Consultant) and Elaine Thorpe (Matron)
Health, ACT, Consultant, Improvement
• How patients, carers, and families Foundation, Australia • Observe the use of simulation in
are partnering with staff and leaders clinical training and learn how you
to influence decisions, define quality • Robert Vanham
could implement this approach in your
measures, and being part of all own organisations - Melissa Whitten
improvement work (Consultant Obstetrician)You can also read
