Forward LeadingAge Ohio Annual Conference and Trade Show Hilton Columbus at Easton Columbus, Ohio August 4 - 6, 2021
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LeadingAge Ohio Annual Conference and Trade Show
Hilton Columbus at Easton
Columbus, Ohio
August 4 - 6, 2021
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care and post-acute care providers
MOVING
FORWARD
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exciting initiatives in 2021, including: a new pharmacy
513-492-7936 program with national reach; an exciting new
technology survey and market intelligence; continued
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emerging care delivery models; and more.
forward
Message from LeadingAge Ohio
In a year such as we’ve just concluded, moving forward feels oh.
so. hard. Each and every day of the pandemic experience has
been a new ‘crucible moment’ in which we are remolded and
reshaped by what we have learned, what we have experienced.
Moving FORWARD requires us to leverage these challenges and
Kathryn Brod grow from them. Our future will certainly look different than our
President/CEO past. Our teams – who have worked so hard to navigate the
LeadingAge Ohio pandemic journey – will need to continue to evolve to meet
unknown challenges ahead. This year’s LeadingAge Ohio
Annual Conference is steeped with opportunities to consider what
learnings from the past year will best shape us for the future
FORWARD. We look forward to joining you on the journey.
LeadingAge Ohio Staff
Anne Shelley
Debbie Boggs Stephanie DeWees Corey Markham Anne Shelley
Lead Staff Liaison to Professional Education Specialist Quality & Regulatory Specialist Director of Corporate Director of Home Health/Hospice
Long-Term Care Relations and Initiatives Regulatory Relations
Development Committee Kathryn Brod
LeadingAge Ohio President/CEO Karen Lowe
Education & Special
Patrick Schwartz
Director of Strategic
Pete Thompson
Accountant
Bobbi Dolan Projects Coordinator Communications
Program Associate Susan Wallace
Chief Policy Officer
LeadingAge Ohio Professional Development Committee
Norm Mast, Co-Chair Eric Kennerk Jan Tillinger
President/CEO Business Development Manager RN Excellence Educator
Community Hospice Premier Therapy Ohio's Hospice
Darrell Miller, Co-Chair Bridget Protus Kim Vesey
Community Liaison Director of Drug Information General Manager
Community Hospice Optum Hospice Pharmacy Services and Executive Vice President
Ohio's Hospice of Dayton
Cleanne Cass April Queener
Physician Director of Community Care Administrator Angela Williams
and Education Mohun Health Care Center Vice President Post-Acute Care
Ohio's Hospice of Dayton Aultman Health Care in Your Home
3 #LAO21 LAOConference.org 3
forward
To move FORWARD doesn't mean to push past where we have been. On the contrary, to truly move our
organizations forward, we must leverage where we have been to become stronger and smarter. Our future may
look different than today. Our teams will need to evolve to meet the challenges ahead. Our organizations will
succeed by bridging where we’ve been with new skills and knowledge. We understand FORWARD means a
better tomorrow is not promised--it has to be created. Together, we will move our organizations and the field of
aging services FORWARD.
Registration Desk Hours Registration Desk Hours
Wednesday, August 4 7:30 a.m. - 4:30 p.m. Early Exhibitor Move In: Wednesday, August 4 6:00 p.m. - 8:00 p.m.
Thursday, August 5 7:30 a.m. - 4:30 p.m. Exhibitor Move In: Thursday, August 5 9:00 a.m. - 11:30 a.m.
Friday, August 6 7:30 a.m. - 2:30 p.m. Trade Show Open: Thursday, August 5 11:45 a.m. - 2:00 p.m.
Exhibitor Move Out: Thursday, August 5 2:15 p.m. - 4:15 p.m.
Game Night: Thursday, August 5 5:30 p.m. - 7:30 p.m.
Schedule at a Glance
8:00 a.m 9:00 a.m. 10:00 a.m. 11:00 a.m. 12:00 p.m. 1:00 p.m.
Wednesday,
August 4
8:30 - 9:00 a.m.
A ll
ison Massari
General Session
9:00 - 10:00 a.m.
Keynote
Thursday,
August 5
August 6
Friday,
La
rry Minnix
Please bring this brochure with you to the conference. It will also serve as the Final Program.
44 #LAO21 LAOConference.org
LeadingAge Ohio is a trade association that
represents approximately 400 long-term care
What's Inside
and hospice organizations located in more Schedule At-A-Glance…………………………………................4-5
than 150 Ohio towns and cities, as well as Conference Highlights..………………………………...................7
those providing ancillary health care and Continuing Education Information……………………...............11
housing services. LeadingAge Ohio-member General Sessions/Keynote Speakers.......………….............12,27
facilities are estimated to serve more than Education Sessions……………………………………............13-26
400,000 Ohioans and employ more than Trade Show……………………………………………....................28
35,000 persons statewide. LeadingAge Ohio 2021 Partners…………………………………………....................29
is affiliated with the Washington, D.C.-based Conference Site and Hotel Information………………..............32
LeadingAge (www.LeadingAge.org). Registration Information………………………………...........32-33
Hotel Map………………………...................................................34
Schedule at a Glance
2:00 p.m. 3:00 p.m. 4:00 p.m. 5:00 p.m. 6:00 p.m. 7:00 p.m.
3:00 - 6:00 p.m.
Rent-a-Pet Zone
SAVE THE DATE! Follow us on Facebook at:
www.facebook.com/LeadingAgeOhio
2022 Annual Conference and Trade Show
Hilton Columbus at Easton Follow us on Twitter at: @LeadingAgeOhio
Live tweet the conference #LAO21
August 30 - September 1, 2022
For specific CE information visit our conference website below.
5
#LAO21 LAOConference.org
5
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ZIEGLER SENIOR LIVING FINANCE
Together we are making a continued commitment to senior living excellence through
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Ziegler would like to thank Community First Solutions, Ohio Living,
and The Wesley Communities for recently entrusting us with your
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was honored to be a part of supporting the growth and mission of
your organizations.
TOM MEYERS JASON CHOI
Senior Managing Director Vice President
tmeyers@ziegler.com jchoi@ziegler.com
312 596 1537 312 596 1513
Investment banking services offered through B.C. Ziegler and Company. FHA mortgage banking services are provided through Ziegler
Financing Corporation, which is not a registered broker/dealer. Ziegler Financing Corporation and B.C. Ziegler and Company are affiliated
and referral fees may be paid by either entity for services provided.
©2021 B.C. Ziegler and Company | Member SIPC & FINRA
Conference
Highlights
Wednesday General Session & Keynote: Allison Massari Trade Show and Lunch
Wednesday, August 4 Thursday, August 5
8:30 - 9:00 a.m. General Session 11:45 a.m. - 2:00 p.m. (includes lunch)
9:00 - 10:00 a.m. Keynote
LeadingAge Ohio 2021 Partners and exhibitors welcome you to
The conference-opening keynote speaker is Allison Massari. this year’s trade show in the Easton Ballroom and Easton Foyer.
She will provide a sincere and direct approach to transcending Discover new and innovative solutions for all the challenges you
life’s most difficult times like the one we are in today to face in providing the best care possible for your residents, your
remember that regardless of the role we play we can always clients and your organization! Discuss service and environmental
find a way to be the healer in the room. challenges with knowledgeable exhibitors. Lunch will be provided
to all registered attendees while the trade show floor is open. The
Wednesday's keynote is sponsored by: 2021 LeadingAge Ohio trade show is definitely the place to be for
lunch on Thursday! Questions? Contact Corey Markham at
614-545-9015 or cmarkham@leadingageohio.org.
Awards Luncheons
Wednesday, August 4
11:45 a.m. - 1:00 p.m.
Friday, August 6
11:30 a.m. - 12:45 p.m. Game Night
Celebrate individuals and organizations that exemplify the Thursday, August 5
mission-focused difference of LeadingAge Ohio members 5:30 - 7:30 p.m.
by attending a special event with your colleagues. These
Members and exhibitors can unwind and have fun at LeadingAge
luncheons will highlight our 2021 award winners. Plan now
Ohio’s revamped networking event. Test your skills and challenge
to come and celebrate the best in aging services. friends and colleagues at various games of skill, as we bring in
some old-school arcade and stand-up game favorites. Enjoy great
food, beverages, and music. You will not want to miss Game Night!
LeadingAge Ohio PAC
Basket Drawing Friday Keynote: Larry Minnix
Friday, August 6 Friday, August 6
11:40 a.m. 1:00 - 2:00 p.m.
LeadingAge Ohio’s Political Action Committee (PAC) supports Don’t miss keynote speaker Larry Minnix – the former
candidates who make older adults and caregivers a priority. LeadingAge CEO will challenge attendees to think about what
A strong PAC starts with strong fundraising. This year, the their REAL job is, and to rekindle appreciation for the most
LeadingAge Ohio PAC basket raffle returns! Visit the PAC rewarding dimensions of the aging services field.
booth to enter to win a fantastic gift basket – from Ohio-centric Friday's keynote is sponsored by:
gifts, to a spa day, to a golf package, and more! Be sure to
catch up with LeadingAge Ohio advocacy staff about how
LeadingAge Ohio has advanced members’ missions through
advocacy in 2020 and 2021, as well as plans for the future.
#LAO21 LAOConference.org
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Conference
Information
Returning in 2022
Employer of Choice The conference at your fingertips!
“To be recognized among our aging services peers as a
'LeadingAge Ohio Employer of Choice' renews our Download the LeadingAge Ohio
commitment to continue the practices that create an
engaged workforce and calls us to consider doing even
Mobile app
more."
~ Allison Salopeck, President/CEO of Jennings
LeadingAge Ohio is pleased to offer the opportunity for its
members to earn an Employer of Choice designation. This ard
tool offers members the opportunity to forw
Show
stand out in their communities as high-
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Conf at Easto
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ingA Colu 4 - 6,
Lead
quality employers.
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Employers of Choice serve
clients/residents and employees with
excellence and separate their organizations
from competitors in the marketplace. The
program highlights those organizations that have
demonstrated their excellence across twelve categories.
LeadingAge Ohio has a mobile app that’s available to anyone
with web browsing capabilities (smartphone, tablet, etc.). This
The LeadingAge Ohio Employer of Choice Initiative: allows attendees to keep up to date with the conference details
through mobile devices!
• Establishes the operational standards for strengthening How to download the app step-by-step:
workforce practices among aging services employers 1. Search for the Eventsential app in the App Store or
• Creates criteria/thresholds by which to evaluate the Google Play.
standards 2. Download (Click “Get” or "Install")
• Provides a public recognition of this excellence so that 3. Open app and search for LeadingAge Ohio (LAO or
residents, clients/customers, prospective employees, Ohio)
payors and other stakeholders can be aware. 4. Suggest allowing push notifications
5. Select "Continue"
Through this instrument, LeadingAge Ohio members 6. Handouts can be emailed from the app
demonstrate that they strive not just to be residences/
providers of choice, but they seek to be employers of choice
as well. They acknowledge the importance of treating their
employees – those that serve their residents/clients – with the
same care they wish these employees to provide.
Live tweet the conference #LAO21
For specific CE information visit our conference website below.
#LAO21 LAOConference.org
8
#LAO21 LAOConference.org
Annual The 2021 LeadingAge Ohio Awards will be presented
to recipients during the Wednesday and Friday Awards
Luncheons in the categories listed below. Please plan
Awards to attend these special events to celebrate individuals
and organizations that embody the mission-focused
difference in aging services.
2021 Award Categories
• Excellence in Pandemic
Innovation Award
• Emerging Leader Award
• Excellence in Caring Award
• Excellence in Volunteer
Service Award
• Heart of Hospice - Rose and Sam
Stein Award
• Visionary Leadership Award
Questions? Contact Kathryn Brod, President/CEO,
at (614) 545-9014 or kbrod@leadinageohio.org.
#LAO21 LAOConference.org
10Continuing
Education
CONTINUING EDUCATION
HOURS BY DAY
• Wednesday, August 4: up to 5.25 (6.3 CPE)
• Thursday, August 5:up to 5.5 (6.6 CPE)
• Friday, August 6: up to 3.75 (4.5 CPE)
Criteria for successful completion and receipt
of contact/clock hours per day: Attendance
at entire session(s) and completion and
submission of the certificate of attendance
form. Participants will receive contact/clock/
credit hours only for the session(s) attended.
The planning committee & presenters have
declared no conflict of interest. Presenters
agree to present fairly and without bias.
Commercial support received from: Delta
Care Rx and Link-Age Solutions for keynote
sessions.
Commercial support received for this event
did not influence content of educational
activities.
Please contact Debbie Boggs at
dboggs@leadingageohio.org with any
questions regarding CEs for a session.
Watch for this symbol throughout
the brochure denoting sessions
offering continuing education
hours for....
Social Work CME
#LAO21 LAOConference.org 11General Session
Allison Massari & Keynote
Wednesday,
August 4
General Session
8:30 - 9:00 a.m.
Keynote
9:00 - 10:00 a.m.
The Power of OneSM - Changing the World One Person at a Time
As an advocate for both person being served and the provider, Allison’s program
illustrates how kindness is a critical healing tool. Her unforgettable keynote stories reveal
the potent impact that each provider had upon her journey, and how some of the most
dramatic healing occurred in a matter of seconds. Those moments are vital to quality of
life. Despite time constraints and everyday stresses, LeadingAge Ohio members will see
that it is possible to quickly bring their humanity to someone. This visceral knowledge
empowers us and reminds us why we went into this field in the first place. Allison
provides a sincere and direct approach to transcending life’s most difficult times like the
one we are in today to remember that regardless of the role we play we can always find a
way to be the healer in the room.
Allison Massari knows that LeadingAge Ohio members have the power to transform lives.
As the survivor of two life-threatening car accidents, one where she was severely burned
and suffered second and third degree burns on over 50% of her body, Allison has a deep
understanding of what it takes to heal. With sensitivity and compassion born from her
experience in the care of others. Allison shines light on the provider's immense value to
an individual who is suffering. "The power of what you do goes far beyond the technical
part of your job. You are healing the places medicine cannot touch. In fact, YOU are the
medicine."Education
Sessions Wednesday, August 4
LeadingAge Ohio extends sincere appreciation to the 2021 faculty for their time, effort and leadership with
this year's conference education sessions. Their willingness to work with us enables us to achieve our
mission of being Ohio's resource for education, helping providers pursue excellence in serving older adults.
Wednesday, August 4
10:15 - 11:45 a.m.
Use of Methadone in Hospice and Palliative Care ONA CEs not awarded for this session
Michelle Mikus, PharmD, Delta Care Rx
Methadone has very unique properties that make it a great option for managing chronic and terminal pain in the geriatric population. By
Session 1A equipping clinicians with the knowledge to use it appropriately and safely, a patient’s outcome and quality of life improve. Attendees will
Room: Juniper A be engaged to relate their own methadone use experiences to share information about the drug. Questions answered will include: what
is methadone and why should it be used? Who is a methadone candidate? When should methadone be initiated? How is methadone
used safely? By posing these questions and working through the answers with evidence-based recommendations and case examples,
the attendee will be able to apply knowledge gained to their own patients.
Navigating a Complex Insurance Marketplace
Jacob Pease, CIC, CEAL, CEHCH; Jason Stevenson, CIC, CPIA, MBA, Oswald Companies
This session will explore the general property and casualty insurance conditions for 2021. The impact of events of 2020: the COVID-19
Session 1B pandemic, social justice, lockdowns, unemployment, natural disasters and cyber-crime, on the insurance market place and specifically
Room: Juniper B to all senior living settings will be discussed. The presentation will delve into the various coverage lines, trends in litigation and claims,
data analytics and risk management practices as senior living organizations navigate through this critical time. Insight into elements
that will help organizations understand and best position themselves in this changing marketplace, including alternative methods for
transferring risk, such as risk retention groups and various captive arrangements, will be shared.
Eliminating and Healing Pressure Injuries
Jean Wendland Porter, PT, CCI, WCC, CKTP, CDP, TWD, Diversified Health Partners
Session 1C This session will discuss methods to optimize the quality of life for patients/residents and minimize comorbidities relating to wounds.
Room: Juniper C Individualized interventions to meet the needs of each individual under Person Centered Care will be identified. The best option for
seating and positioning, using experienced staff and the latest technology will be shared, and utilizing therapy technology to prevent and
heal wounds will be identified.
Don't Get Tripped Up With Falls!
Peggy Morrison, MSN, RN, BC, CEAL, WCC, QCP, AssuredPartners/Risk Management Solutions
Session 1D Resident falls continue to be one of the top concerns for the senior living health sector. Approximately 75% of residents will experience
Room: Magnolia at least one fall with about 1,800 older adults dying each year from a fall-related injury. Those who survive falls frequently sustain hip
fractures and head injuries, which may result in permanent disability and reduced quality of life. This session will provide pertinent
information regarding the legal and regulatory implications of poor fall management and provide best risk management practices for
establishing an effective fall management program.
Mitigating Risk: Drug Diversion and the Opioid Crisis
Rob Leffler, RPh, PCA Pharmacy
The opioid crisis is a hot topic in America today. The depth and breadth of this epidemic in our society even reaches into long-term care,
Session 1E affecting caregivers and patients alike. The effect of the opioid crisis has a number of ramifications and ultimately leads to the potential
Room: Regent 1 for drug diversion in care facilities. This diversion of narcotics can be a difficult situation to deal with and investigate. This presentation
will discuss the current state of the nation’s opioid crisis as well as opportunities for the prevention of narcotic diversion in nursing
homes. Methods for reducing the occurrence of diversion in the first place, as well as techniques for performing investigations, will also
be covered.
Please bring this brochure with you to the conference. It will also serve as the Final Program.
Social Work CME
#LAO21 LAOConference.org
13 13Education
Sessions Wednesday, August 4
Wednesday, August 4
10:15 - 11:45 a.m.
Managing the New Wave of Cybersecurity Compliance Challenges
Jennifer Griveas, Esq., CHC, Eliza Jennings Senior Care Network; Michael Gray, HCISPP, HIT, Eliza Jennings Senior Care
Network
In the wake of the COVID-19 pandemic, health care providers are facing novel and more frequent cyberattacks and security breaches.
Session 1F Understanding the threats and creating a strong prevention plan and incident response strategy are key to avoiding the often large
Room: Regent 2 expense and compliance headaches that come with a data breach. The responsibility for creating these programs must involve both the
IT professionals and the sometimes less tech-savvy members of an organization’s operations team. This session will help attendees
identify the newest threats to an organization’s data and systems. In addition, attendees will learn how to incorporate appropriate
monitoring and auditing into compliance programs in order to meet HIPAA and a host of other regulatory requirements relating to
technology.
Reducing the Stress of Getting Back to "Normal"
Elizabeth Wheeler, BSN, RN, CHPN, CDP, IPCO, LeaderStat
Session 1G
This session will identify signs and symptoms of stress and burnout for health care workers as well as patients and provide ideas for
Room: Regent 3
managing these issues and getting back to “normal” as organizations navigate the COVID-19 pandemic. Implications of resumption of
survey activities, staffing challenges and the impact of COVID-19 variants will be identified with strategies to prepare for these changes.
Wednesday, August 4
1:15 - 2:30 p.m.
Multi-Sensory Stimulation Rooms for Persons with Dementia
Kathleen Weissberg, MS, OTD, OTR/L, CMDCP, CDP, Select Rehabilitation
Sensory stimulation uses everyday objects to arouse one or more of the five senses with the goal of either engaging or calming an
Session 2A individual. Multi-sensory stimulation rooms or spaces are designed for individuals living with Alzheimer's disease or a related dementia
Room: Juniper A so they can safely explore and stimulate all five senses. The area combines gentle light, movement, music, aromas and tactile objects
designed to either calm or stimulate individuals, depending on each person's needs. Activities involved in sensory stimulation are often
linked to past interests and can help the person with dementia to build a connection with everyday life while reducing anxiety. The
number one principle in designing a space is "less is more." This session will identify how sensory stimulation impacts the person living
with dementia. Examples of how to set up a room or space using best practice design principles will be shared.
Guided Imagery-Therapeutic Tool for All of Life's Journeys
Gretchen Franklin, LISW-S, Certified Guided Imagery Specialist Level 2, Reiki Master, Certified Reflexologist, Stein Hospice
While hospice is gifted at relieving physical pain, it is sometimes difficult for hospice professionals to get to the root of what may be
Session 2B causing spiritual and emotional pain. At the onset of illness, patients and families feel out of control and overwhelmed. Guided imagery
Room: Juniper B can bring about the state of mind and body conducive to healing, physically and emotionally, while in a relaxed state. By helping patients
quiet the mind through relaxation, many times psychological pain can be addressed using symbols and images the patient describes.
The pain is addressed, leaving patients feeling relaxed, more at peace and with less physical and emotional pain. Imagery work is one of
the most effective ways of aligning with and leaning into a patient's pain and suffering. This presentation will allow hospice professionals
to be aware of how imagery can be utilized by all team members toward caring comfort.
Through My Eyes: A Patient's Perspective on Resident-Centered Care
Verona Bair, AAS, RN, Functional Pathways
Session 2C As the landscape of healthcare delivery changes during these challenging times, resident-centered care is imperative now more than
Room: Juniper C ever. With patient "touch points" decreasing, this session provides patient perspectives on care delivery and how care providers
can adjust their approach to ensure quality care and outcomes. The impact of quarantine and social isolation will be discussed and
interventions to address will be identified.
For specific CE information visit our website below.
Social Work CME
#LAO21 LAOConference.org
14Education
Sessions Wednesday, August 4
Wednesday, August 4
1:15 - 2:30 p.m.
Fundamentals of Stoma Care
Joni Brinker, MSN/MHA, RN, WCC, Optum Hospice Pharmacy Services
Session 2D Estimates by the United Ostomy Associations of America, Inc. suggest that between 725,000 to 1 million people in the United States
Room: Magnolia have a stoma. As a result, regardless of what nursing field you work in, you will likely provide care for an ostomate. Successful care of a
stoma includes having a basic understanding of ostomy care and being able to address common complications. This session will review
the fundamentals of stoma care, including stoma assessment, appliance selection, and strategies to manage complications.
Best Practices for Providing LGBTQ Affirming Residential Services
C A N C E L L E D
Dan Stewart, MSG, Human Rights Campaign Foundation; Sherrill Wayland, MSW, SAGE
While older lesbian, gay, bisexual and transgender (LGBT) adults confront the same issues everyone else does when choosing aging
Session 2E services, the reality of life in long-term care for LGBT people can be drastically different from their non-LGBT peers. This session
Room: Regent 1 introduces the Long-term Care Equality Index (LEI) for supporting LGBT residents. During this session, the LEI leadership team from
SAGE and Human Rights Campaign Foundation will introduce the self-assessment and best practices developed for the LEI. Attendees
will hear about successful strategies of peers working in long-term care communities in Ohio who are implementing LGBT affirming
policies and practices for LGBT inclusiveness in areas such as resident and employee nondiscrimination, resident services and supports,
and community engagement.
The Journey of Grief: A Path to Healing After Loss
Stephanie Johnson, MS, LPC; Michelle Lipcsey, BS Ed., Sojourn at Seneca Senior Behavioral Health Hospital
Session 2F This presentation examines key concepts related to the human response to loss and the facilitation of healthy bereavement. Through
Room: Regent 2 this presentation, attendees will explore the definitions of grief and bereavement, the various types of losses the geriatric population
experience, and how to identify these in a manner that allows the creation and facilitation of effective interventions for our residents. The
session’s goal is to assist healthcare professionals to guide residents through their grief journey as compassionately and empathetically
as possible, ultimately leading to successful results and an overall acceptance of the loss the person is experiencing.
2021 Hospice Policy Update
Anne Shelley, MBA, BSN, RN, LeadingAge Ohio
Session 2G
Room: Regent 3 This session will provide details of what to expect with the most current information related to legislative and regulatory aspects of
hospice. Hospice continues to fall under regulatory scrutiny, and current regulatory “Hot Topics” will be discussed at length. Both state
and federal policy issues will be discussed and practical solutions and ideas will be presented.
Live tweet the conference #LAO21
Please bring this brochure with you to the conference. It will also serve as the Final Program.
Social Work CME
15
#LAO21 LAOConference.org
15Education
Sessions Wednesday, August 4
Wednesday, August 4
2:45 - 4:15 p.m.
A Trauma-Informed Approach to Disaster or Pandemic: Strategies for Caregivers
Kathleen Weissberg, MS, OTD, OTR/L, CMDCP, CDP, Select Rehabilitation
Pandemics, natural or community disaster, or widespread infection are associated with increased uncertainty and stress. Under stress,
we are more likely to trigger the "survival" or "fight or flight" responses in our brain. For some, this may mean difficulty with executive
functions, for others, difficulty managing emotional responses, and for others, difficulty making decisions. Each of these situations will
Session 3A affect us as healthcare workers and the residents whom we serve. How should we as staff care for and approach our residents? How
Room: Juniper A should we approach our staff? And how will future interactions be affected?
This session will use a trauma-informed approach to our current pandemic situation. Key definitions related to trauma-informed care
will be reviewed and using the six key elements of a trauma-informed approach to care (safety, trust, collaboration, peer support,
empowerment, and culture) offer participants realistic strategies to implement with staff and residents facilitating health and healing when
disaster strikes. Specific techniques supervisors can utilize to connect with employees, address trauma and secondary trauma, and
provide leadership through a trauma-informed lens will also be shared.
COVID-19 Management of Hospice Patients in Post-Acute Care
Cleanne Cass, DO, FAAHPM, FAAFP, CAQ Geriatrics, Ohio's Hospice; Hiep Luu, DO, Kettering Medical Center; Wendy
Schmitz, MD, HMD, FAAHPM, Ohio’s Hospice of Dayton
Session 3C In 2020 we learned how unprepared we were for an elder health care crisis, but it was also the year we learned how resilient and
Room: Juniper C resourceful residential and hospice facilities could be in meeting the crisis. This session is intended to provide an overview of emerging
best practices for end-of-life care of COVID-positive residents in facilities. Presenters will utilize a literature search and statistical data to
provide an overview of the last year, as well as review the clinical guidelines from notable sources for the management of Sars-COV-2
infection. Personal vignettes of the presenters' experiences dealing with COVID-positive patients dying during the pandemic will be used
to spark discussion with the audience and debrief of shared memories as time allows.
ABCs of Quality Initiatives with a Deep Dive into the QRP
Jennifer Napier, BSN, RN, RAC-CT, RAC-CTA, QCP; Julie Moore, OTR/L, CMC, CMCO, Concept Rehab
Session 3E The focus and goal of this session is to provide attendees with an understanding of the basics of CMS' Quality Initiatives and provide a
Room: Regent 1 glimpse of the future direction of what providers will see and can expect as the Quality Reporting Program expands. Included with this
session will be an overview of how to access, utilize, and interpret different available CASPER reports, taking a deeper look at reports as
they pertain to the QRP.
A Senior Care Recruitment Collaborative
Allison Salopeck, MS, LNHA, Jennings; Ann Conn, CPA, BS, MBA, McGregor; Lee Ann O'Brien, The McGregor Foundation
A collaborative of six Northeast Ohio senior living providers created a joint social media campaign for recruiting the best staff member
Session 3F associates for each of the providers’ respective organizations. The collaborative launched a social media campaign focused on gaining
Room: Regent 2 the attention of potential staff members who want to work in a field and at a community that focuses on mission and ministry, creating
a great fit for those looking to find a ‘career that loves you back’. Beginning with a uniquely designed recruitment campaign, the
collaborative created an omnichannel experience to improve a job candidate's journey by utilizing cross-device displays. The results of the
collaborative’s six-month pilot program will be presented.
Walk the Talk: Patient-Centered Communication Strategies
Phyllis Grauer, RPh, PharmD, BCGP, CPE, CDCA, ChaRxis Consulting
Session 3G Hospice practitioners are committed to the "best way" to care for patients at the end of life. However, it is easy to hurry through
Room: Regent 3 discussions with patients in order to complete a "checklist" and move on. This session will use case scenarios to efficiently employ
motivational interviewing tools to ensure that the hospice practioner’s commitment to the “best way” is accomplished through patient-
centered symptom management.
For specific CE information visit our website below.
Social Work CME
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16Education
Sessions Thursday, August 5
Thursday, August 5
8:30 - 10:00 a.m.
The Power of an Innovative Senior Services Board
Lynn Daly, MBA, HJ Sims; Michael Edwin, MBA, Baker Tilly US, LLP; Scott Buchanan, BS, Ohio Masonic Home
Not-for-profit senior living executives expect their boards to be forward-thinking, strategic and innovative. This innovation is a function
of various elements, including a defined strategic direction and adoption of best practices. But what does an effective board look like?
Session 4A Attendees will have an opportunity to participate in discussion that explores elements of a forward-thinking, strategic, innovative board,
Room: Juniper A including: clarification of board member responsibilities including the board's role in setting the strategic direction for the organization;
strategies for board effectiveness while adapting to change and disruption; confronting pertinent "tension areas," including term limits,
board size, board recruitment, qualifications and skills, committee roles, observation and critiques of board meetings and agendas, etc.
This session’s discussion is designed to create an atmosphere for executive management and for board members to gain insights into
best practices in their journey towards innovation and strategic thinking.
Consents and Competency: Who Should/Can Sign?
Judith LaMusga, Attorney and Counselor-At-Law, LaMusga Law Office, LLC
Session 4B The presentation will address two important areas of concern that are often faced by long-term care and hospice providers. First, how
Room: Juniper B do you determine competency of an individual in order to sign as a witness on a Health Care Power of Attorney? Second, what can be
done when a patient, who is at the end of life, does not have a signed advanced directive or a legal representative who is willing to sign
consents? Attendees will gain the tools needed to address each area.
How Did We Not Notice? Recognizing Decline and Optimizing Care as Residents Approach the End of Life
Daniel Swaggerty, MD, MPH, FAAFP, AGSF, Wright State University Boonshoft School of Medicine; Jennifer Heidrich, DO;
Ellen Ji, DO, Wright State Family Medicine Residency Program
Session 4C An unexpected death can be devastating, leaving families and staff regretting the things not done and the words unsaid. True clinical
Room: Juniper C skill is needed to recognize changes that occur in the months, weeks and days preceding death. Acknowledgement and communication
of these changes give families, and sometimes patients, time to adjust, plan and complete the tasks of life closure. Hospice referral
optimizes the opportunity for a good death. This presentation will review the clinical findings commonly seen in all disease states
as death approaches. Utilizing the work of Barbara Karnes, RN, as a guide, the presenters will review the physical, behavioral and
cognitive signs of decline expected in all disease states and will identify triggers for hospice referral in specific diagnoses.
Inside and Out: Designing for Dementia that Nurtures Care
Richard Kieley, AIA; Amy Carpenter, AIA, NCARB, LEED AP, SFCS Architects; Geoff Roehll, ASLA, CLARB, Hitchcock
Design Group
Designing environments that meet the specific needs of residents with dementia can be challenging, especially when factoring
in behavioral changes that can occur throughout their care. This session will showcase several communities who were able to
Session 4D incorporate the highest level of person-centered care and design to achieve optimal mental, physical, and spiritual well-being. A core
Room: Magnolia component of their success was aligning operations and design with person-centered values; putting resident needs first and removing
barriers for more meaningful and engaging care. For each of the featured projects, design decisions for both interior and outdoor
environments greatly relied on Evidence-Based Design, specifically for residents with dementia. This credible evidence was used to
make design decisions to significantly improve patient and staff well-being and achieve the best outcomes. Care providers will gain a
better understanding of some of the elements that they can incorporate into their facilities, outdoor and indoor, to help encourage their
residents’ independence but also keep them secure as they navigate their ever-changing world with dementia.
Please bring this brochure with you to the conference. It will also serve as the Final Program.
Social Work CME
#LAO21 LAOConference.org 17Education
Sessions Thursday, August 5
Thursday, August 5
8:30 - 10:00 a.m.
Medicaid Fraud 101
Lloyd Early, Ohio Attorney General, Medicaid Fraud Control Unit
Session 4E This presentation will highlight the work of the Ohio Attorney General's Medicaid Fraud Control Unit in combating provider fraud.
Room: Regent 1 The session will offer a historical perspective on Medicaid as well as key state and federal program integrity initiatives, including the
establishment of a nationwide network of Medicaid Fraud Control Units. The presentation will identify common and statutory definitions
of "fraud" and "Medicaid fraud" and will explore the varied schemes by which providers defraud the program. Select investigative
techniques and emerging trends in health care fraud will also be outlined.
The COVID-19 Crisis: Lessons Learned
Michele Conroy, RN, BSN, JD; Jacqueline Anderson, BA, JD, Rolf Goffman Martin Lang LLP
The COVID-19 pandemic significantly impacted every single aspect of skilled nursing facility operations and resident care. Although
Session 4F pandemics and other catastrophic events cannot be prevented, lessons from the COVID-19 pandemic can help facilities better prepare
Room: Regent 2 to respond to future crises. This session will focus on key risk management and operational lessons learned from COVID-19. Plans
for managing risk during crisis situations more efficiently and with less strain on staff will be discussed. A number of strategies will be
presented, including: responding to constantly changing government guidance, updating policies and procedures, communicating with
residents and families, and preparing for survey as well as scrutiny that inevitably accompanies a crisis. Insights on how the integration
of technology can help dramatically in each of these areas will be included.
Stewardship in the Era of a Pandemic...Back to the Future
Jennifer Leatherbarrow, RN, BSN, RAC-CT, IPCO QCP CIC, Richter LTPAC Performance Advisers
Session 4G This presentation will include review and discussion on the components of the Centers for Medicare and Medicaid Services
Room: Regent 3 (CMS) Infection Prevention and Control Program (IPCP) as we continue through the pandemic. The core elements of an effective
Antimicrobial Stewardship Program (ASP) and a robust immunization program, including the COVID-19 vaccine, will be shared. The
session will also include discussion on the Multi Drug Resistant Organisms (MDROs) that have an urgent threat as well as sepsis
stewardship.
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Twitter at: @LeadingAgeOhio
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18Education
Sessions Thursday, August 5
Thursday, August 5
10:15 - 11:45 a.m.
Moral Distress: What Does It Mean for Aging Service Professionals
Paul Longenecker, RN, MBA, PhD, Otterbein University
Session 5A
Room: Juniper A Moral distress is an issue that is impacting all health care professionals in dealing with clinical practice dilemmas. The pandemic intensified
the feelings of moral distress especially in aging service settings. Moral distress will be defined and attendees will learn proactive measures
for minimizing its impact.
2020 Is Done...Optimize Your Post-Acute Occupancy in 2021!
Linda Saunders, BS Health Care Administration, Censusolutions
Session 5B
Room: Juniper B Did you see a decline in your post-acute occupancy or long-term care census during the past year? This session will provide the latest
strategies to uptick and sustain occupancy post-pandemic. Participants will leave with high impact/low cost actionable ways to improve and
sustain occupancy immediately.
Operational Readiness & Organizational Well-being
Jason Dennis, BS, MBA, L.R. Webber
Looking back on 2020, there are moments we will celebrate, along with personal and organizational attributes that may guide us in new ways
Session 5D going forward, such as being adaptive, responsive, creative, empathetic, and re-defining overall well-being. By embracing these qualities, we
Room: Magnolia review how these very traits were, and can be applied to an organization’s human capital strategy. The session will explore how a “standing
ready” approach to employee benefits and overall individual well-being can be applied to drive greater value for an organization, its employees
and their families. Interactive discussion to explore an attentive year-round and year-to-year approach measuring economic value and
employee satisfaction, and the meaning of shared stewardship between an organization and its employees will be included.
Obtaining & Maintaining Real Property Tax Exemption
Allison Lansell, JD, Rolf Goffman Martin Lang, LLP
Obtaining and maintaining real property tax exemption is a key mission enhancement strategy for all not-for-profit nursing and assisted living
Session 5E facilities. As organizations embark on new development, construction and reorganizing in their existing communities, they need to make
Room: Regent 1 sure that they are successful in protecting their tax exemption. Recent changes in the review process conducted in Ohio have resulted in
organizations, that historically received real property tax exemption, being denied exemption. In this session, participants will learn when tax
exemption applications are required, the process for obtaining real property tax exemption, and the most common reasons cited for denying
tax exemption so they are better able to plan for their next tax exemption application and maintain existing real property tax exemption.
Ohio Regulatory & Policy Update
Kathryn Brod, MBA, LeadingAge Ohio; Ursel McElroy, MPA, BA, Ohio Department of Aging; Maureen Corcoran, MBA, MSN,
Session 5F Ohio Department of Medicaid; Stephanie McCloud, JD, Ohio Department of Health
Room: Regent 2 Join Ohio’s Directors of Medicaid, Health and Aging as they share reflections on the past year, including lessons learned from the COVID-19
pandemic, thoughts on the SFY2022-23 state budget, and what they see as the most-pressing challenges ahead of older Ohioans and those
who serve them. A panel discussion will allow members to pose questions to the panel.
How to Transition Well: Becoming a Senior Nurse Leader
Cindi Raymond, MSN-Ed., RN, LNHA, IPC, Cindi Raymond On Purpose, LLC; Aysha Kuhlor, MSN, RN, PAC-NL, PAC-RN, Hill
Valley Healthcare LLC
Session 5G
Room: Regent 3 When asked, many senior nurse leaders will share that they are in their current position due to a series of events rather than through planned
pursuit. In an era of constant and rapid-paced change, we must do better in our intentionality toward developing leaders. It is more critical
than ever to support the next generation of clinical leaders. Whether an aspiring leader, mid-level manager, or transitioning to executive
leadership, this session is designed to help nurse leaders transition well and make a meaningful impact in long-term care.
Please bring this brochure with you to the conference. It will also serve as the Final Program.
Social Work CME
#LAO21 LAOConference.org 19Education
Sessions Thursday, August 5
Thursday, August 5
2:00 - 3:15 p.m.
Attracting Compassionate Talent - What's Your Strategy?
Tony Coccitto, BS, PHR, Eklego Workforce Solutions; Kendra Urdzik, MBA, Judson Services, Inc.
Session 6A Finding and keeping mission-minded staff has typically been a challenge for senior care providers through the years. With today's
Room: Juniper A elevated staffing challenges, the pressure is mounting for everyone caring for the most vulnerable. With these challenges come
opportunities to attract people who desire to work with a purpose and mission. This session will discuss how providers can develop a
recruitment and hiring system to effectively build and sustain their workforce.
Managing the Complexities of Provider Partnerships Focusing on Value and Outcomes
Julia Bellucci, MS CCC/SLP; Jeena Anness, MEd. CCC/SLP, Premier Therapy
Session 6B Provider partnerships are carefully selected collaborative relationships with the goal of delivering high-quality efficient care to the
Room: Juniper B patient. These partnerships are crucial to maintaining and improving referrals within a fluid provider market. This session describes a
proven successful SNF interdisciplinary program that enables the development of these relationships to achieve desired value-based
results, including minimal risk for re-hospitalizations for patients and referring entities. Keys for achieving clinical outcome expectations,
documentation and details of how to facilitate the required mindset change will be highlighted.
Symptom Control for Chronic Wounds: Drugs to Dressings
Joni Brinker, MSN/MHA, RN, WCC, Optum Hospice Pharmacy Services
Session 6C
Room: Juniper C Living with a chronic wound negatively impacts an individual's quality of life. Experiencing uncontrolled wound symptoms exacerbates
this problem. Pain, malodor, heavy exudate and bleeding are common symptoms that patients and family members find distressing.
This session will examine the pharmacological and wound care strategies used to manage symptoms associated with chronic wounds.
Cultural Responsiveness Through a Trauma-Informed Care Perspective
Jose A. Quiñones-Visot, Masters in Organizational and Strategic Leadership (MS); Emily J. Quiñones-Visot, LMSW,
Guided by Giving, LLC
Session 6D This session will provide a stepping-stone to a journey of developing a culturally-responsive and trauma-informed community.
Room: Magnolia Understanding cultural responsiveness through a trauma-informed lens maximizes organizations' effectiveness to positively impact
vulnerable populations and their community as a whole. Diversity in the U.S. continues to grow, requiring even greater attention
and care to ensure this diverse population's needs are met. Participants will develop the knowledge and tools to establish a trauma-
informed approach that honors diversity and culture to inform individual and organizational practice.
Surviving Chaos: Legal and Regulatory Updates
Janet Feldkamp, RN, BSN, LNHA, CHC, JD, Benesch Friedlander Coplan & Aronoff LLP
Session 6G Post-acute regulatory and legal changes and obstacles have been and continue to be significant. However, a dynamic leadership
Room: Regent 3 team can rise above these challenges. This session will provide information and data about current regulatory, legal and operational
stressors in post-acute care. Recommendations and suggestions for successful leaders will be discussed to help achieve positive
attitudes, skills and results.
For specific CE information visit our conference website below.
Social Work CME
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20Education
Sessions Thursday, August 5
Thursday, August 5
3:30 - 4:45 p.m.
Helping Employees and Residents SHINE - A Journey of Faithful Caring
Sandra Combs, MA; Talia Reese, BS, Graceworks Lutheran Services; Kelly Bergstrom, BS, Graceworks Enhanced Living
In 2006, Graceworks Lutheran Services adopted a brand commitment of Faithful Caring, which has four tenets: Competence,
Compassion, Stability and Values. For over 15 years, this commitment helped focus Graceworks' efforts, but never quite as much
Session 7A as in 2020. Five years ago, Graceworks also embarked on a parallel journey to support the overall wellness needs of its employees.
Room: Juniper A The SHINE Committee was formed and charged with this task. SHINE stands for "Supporting the Holistic and Individual Needs of
Employees." Faithful Caring and SHINE share a key component: when we take care of ourselves, we are better equipped to take
care of others. Faithful Caring applies to how Graceworks supports its employees as well as those they serve. When we practice
Faithful Caring, everyone can SHINE. This presentation will highlight how the tenets of Faithful Caring and the mission of the SHINE
Committee come together to positively impact employees and residents alike, and heartwarming, transformational stories involving
older adults and those with intellectual disabilities, and from employees who have been encouraged to SHINE.
Therapy Contracts Post PDPM, How Did You Fare?
Cindy Gensamer, HSE, LNHA, MBA; John Vesely, Absolute Rehabilitation
Session 7B The Patient Driven Payment Model was implemented on October 1, 2019. Prior to implementation, most nursing facilities found
Room: Juniper B it necessary to adjust their contractual agreements with their therapy providers. This session will review the payment model and
contracting options, and help attendees to understand the implications of each option. Statistical information will be shared as well as
practical suggestions to ensure the management of therapy costs. Additionally, information will be shared to ensure patients continue to
receive high quality rehabilitative services under the Patient Driven Payment Model.
Middle Market: REAL Solutions for Seniors That Can't Afford an Entrance Fee!
Megan Bradford, LNHA; Laura Lamb, LNHA, Episcopal Retirement Services; Brian Gruber, Ridge Stone Builders &
C A N C E L L E D
Developers
The fastest growing demographic of seniors are those who can't afford the traditional life plan community (or CCRC) product but also
Session 7C do not qualify for Affordable Housing. Given that the average Baby Boomer only has $104,000 in saving for retirement, the number of
Room: Juniper C elders stuck in the middle will be a crisis for our country if the non-profit aging services sector fails to develop real solutions that meet
the financial and health needs of this group. Learn how an innovative LeadingAge Ohio member has created a community for Middle
Market seniors where they can spend 30-35% of income on housing, age in place, and are not required to put down a large entrance
fee. The panelists will share success stories and lessons learned so others can consider developing Middle Market communities in
their markets.
Exceptional Leadership in Crucial Moments
Leigh Lachney, M.Ed., TMC
In healthcare, we are consistently faced with “crucial moments.” How do you encourage true meaning in the midst of strong emotions
Session 7D or opposing opinions? It starts with the heart. Whether it is an employee who is disappointed with a new policy they don't feel applies
Room: Magnolia to them, or a family member who is angry because their loved one was not progressing as they feel they should, we all have to
address tough issues. A vital skill set needed by all leaders is the ability to successfully lead and mentor others in conducting crucial
conversations. Dramatic improvements can be made in any organization's performance when people are able to master crucial
moments. George Bernard Shaw said, "The single biggest problem in communication is the illusion that it has taken place."
SNF Reimbursement Update and Current Trends Facing the Industry
Denise Leonard, CPA; Christy Van De Water, CPA, Plante Moran, PLLC
This session will cover the latest reimbursement updates for skilled nursing facilities as it relates to Ohio Medicaid Reimbursement
Session 7G under the new biennial budget. Costing trends based on the most recent Medicaid cost report data available will be provided.
Room: Regent 3 Presenters will share data related to the financial impact COVID-19 has had on nursing facilities including the latest related to stimulus
funding and reconciliation. In addition, attendees will receive the most current benchmark data under the Medicare reimbursement
system, Patient Driven Payment Model (PDPM) and any related therapy delivery/expense trends. Finally, the session will explore how
providers can use data to improve their success post-pandemic.
Please bring this brochure with you to the conference. It will also serve as the Final Program.
Social Work CME
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Sessions Thursday, August 5
Thursday, August 5
3:30 - 4:45 p.m.
Social Determinants of Employment: The Impact To Your Organizational Health
Peter Corless, MBA, BA, OnShift
The subject of social determinants is a massive trend in healthcare as providers have come to understand and take steps to
remedy "the impact that conditions in which people are born, grow, live, work, and age have on access to quality care (World Health
Organization).” However, little has been done to apply that thinking to how similar socioeconomic determinants can impact a person's
Session 7H ability to access employment. The barriers to employment that social determinants affect in attracting and retaining staff are taxing the
Room: Lilac industry's ability to provide a mandated level of care. As much as any other factors, these social demographics that have been greatly
impacted by the COVID-19 pandemic determine the prevailing workplace obstacles and needs for employment. They also provide
clues about where operational investments in services should be focused to correct the problems.
This session will examine real-world case studies, research from senior care employees and COVID-19's impact on the senior care
workforce. In addition, the audience will participate interactively in discussion regarding how many of their associates are finding
themselves having to make impossible choices between their personal responsibilities and their jobs.
Thursday
August 5 Drinks… Food… Old School Arcade
5:30 - 7:30 p.m. Games… Music… and FUN!
Bring your friends
and co-workers!
CME Social Work
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22Education
Sessions Friday, August 6
Friday, August 6
8:30 - 9:45 a.m.
Our New World: Post COVID-19
Beth Husted, PharmD, RPh, BCMTMS, Absolute Pharmacy; Michele Conroy, BSN, JD, Rolf Goffman Martin Lang LLP;
Chad Worz, PharmD, BCGP, FASCP, American Society of Consultant Pharmacists
Session 8A This session will highlight a panel providing various perspectives of the impact of COVID-19 and the vaccine. The experienced and
Room: Juniper A knowledgeable panel will include the perspectives of a pharmacist and leader of the vaccine distribution from a pharmacy provider; a
long-term care attorney; and the Chief Executive of American Society of Consulting Pharmacist (ASCP) who will detail his involvement
as a member of Operation Warp Speed, where interaction with many government agencies to distribute and administer the vaccine
occurred. The presentation will provide up to the minute experiences, lessons learned, new barriers, current problems, and projections.
Boards and Compliance: Responsibility and Oversight
Karla Dreisbach, CHC, CHPC, FSA (Friends Services Alliance)
There is ever increasing scrutiny placed on organizations related to board obligations and oversight responsibilities. Whether through
Session 8C compliance with the Office of Inspector General and the Department of Justice, or the onset of the new Compliance and Quality
Room: Juniper C Assurance and Performance Improvement (QAPI) regulations, boards are expected to play an increased oversight function over what is
often considered operations. This interactive session is designed to engage board members, CEOs and other leadership in deciphering
and implementing effective governance practices related to the oversight of compliance and QAPI. Learn how boards can effectively
meet their obligations in a manner that makes sense, reduces liability risks and promotes an appropriate level of oversight without
involvement in operations.
Senior Dining Innovation – A Push Towards the Future
Regan Medzhibzher, BBA; Rob Campbell, AS, Morrison Living; JD Landis, NCIDQ, IIDA, ASID, IES, SFCS Architects
It's no surprise that many across the senior living landscape experienced significant setbacks due to the pandemic, but some discovered
Session 8D new opportunities, especially those in dining services. During this session, presenters will share how these challenges and their
Room: Magnolia experiences created a dining renaissance that will move senior living forward for years to come. Presenters will explain resourceful
solutions created to elevate the dining experience and social expectations, while maintaining safety. Examples of how operators
restructured their approach to produce high quality products and effective service, all while maintaining customer satisfaction, will be
discussed. See how design parameters have changed that offer increased flexibility and creative environmental aesthetics. It’s time to
innovate!
Please bring this brochure with you to the conference. It will also serve as the Final Program.
Social Work CME
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