Frequently Asked Questions - Everything you need to know about your stay! - Lush Atitlan

Frequently Asked
    Questions
Everything you need to know about your stay!

Frequently Asked Questions Overview
                     Click on the question to navigate to the answer.

Staying at Lush                                                         2
       What time is check in? Check out?                                2
       Do you have a honeymoon suite?                                   2
       Do you accept children?                                          2
       What is included in the breakfast?                               2
       Do you have wifi?                                                2
       Is Lush environmentally friendly?                                2
       How far is Lush from restaurants and the center of San Marcos?   3
       What should I pack?                                              3
       Do you accept pets?                                              3
       Do you have a parking lot?                                       3
       What about mosquitoes?                                           3
       What about spiders, scorpions and other critters?                3
       Do you offer any special decorations for special occasions?      3

About San Marcos                                                        4
       What services can I expect to find in San Marcos?                4
       What are the dining options?                                     4
       How far is the lake from the hotel?                              4
       How safe is it in San Marcos?                                    4
       What is the temperature during our stay?                         4
       What is the rainy season like?                                   4
       Is there a bank in San Marcos?                                   4
       Where can I find out more about Guatemala on the web?            4

Lush Atitlan Barrio 3, San Marcos La Laguna, Lake Atitlan, Guatemala

Phone: 502 4818 4258 | ​info@lushatitlan.com

Get back to the Overview >                                                                      2

Staying at Lush
What time is check in? Check out?
Check in is at 3pm and check out is at 11am unless hotel management approves earlier
arrival or later departure. If you will be arriving before check-in or leaving after check-out, we
have a safe place to store your luggage.

Do you have a honeymoon suite?
Yes we have a honeymoon suite: ​Mirador Deluxe​. It is a duplex featuring an open air
bathroom with bathtub, huge floor to ceiling windows in the bedroom offering magnificent
views of Lake Atitlan and the 3 volcanoes. It has a fully stocked kitchen with refrigerator,
dining area and huge terrace with 360 degree views of the lake and the mountains around
Lush.

Do you accept children?
We accept children at the hotel on a case by case basis. We have had guests with children
many times without an issue but have had a few cases in which it did not work out. The
general environment of the hotel is one of quiet, peace and tranquility. If you will have
trouble getting your kids to use their quiet voices when on the premises, then we may not be
the location for you.

We require that you never leave your children unsupervised on our grounds. We ask that
you consider your children’s temperament, energy level and voice volume when you
consider staying with us. We like to maintain a non stressful and peaceful relationship
between our guests. We have children and know it can be difficult to keep them well
behaved. Please consider this before making your reservation (especially if your children are
very young or especially energetic).

We reserve the right to cancel the reservation if your children’s behavior does not meet
these conditions.

What is included in the breakfast?
What is a ​continental buffet breakfast with coffee or tea, fresh juice, bread, butter,
homemade jam, granola, milk, hard boiled eggs and seasonal tropical fruits. We serve
breakfast from 8 to 10am daily.

Do you have wifi?
Yes, but this is Guatemala and sometimes there are outages beyond our control. We can
help you figure out a backup system because there are times that the signal is not working
or weak due to problems on the side of our provider.

Is Lush environmentally friendly?
We work very hard to minimally impact the environment. Tripadvisor has awarded us The
Green Leader Award for our efforts. We do not use any pesticides in the hotel. We value the
fact that we are built into a nature reserve and try to protect the environment however
possible. We recycle grey water, have adobe and recycled garbage constructions, created

Lush Atitlan Barrio 3, San Marcos La Laguna, Lake Atitlan, Guatemala

Phone: 502 4818 4258 | ​info@lushatitlan.com

Get back to the Overview >                                                                   3

windows and light fixtures with recycled glass and paper mache. We also work to upcycle
used wood and have decorated the hotel with many antiques. You will find an array of
natural materials on the property.

How far is Lush from restaurants and the center of San Marcos?
We are 5 minutes from numerous restaurants, yoga facilities and other holistic venues. We
are 10 minutes from the town center.

What should I pack?
Shorts, pants, dresses, skirts, tee-shirts, long sleave shirts, a sweater or light jacket,
swimsuit, flashlight, insect repellant, your own little medical kit of what you may need,
(tampons are not easy to find), comfortable walking shoes, sandals. Please bring a raincoat
or poncho and rain boots for your stay during the rainy season.

Do you accept pets?
No!

Do you have a parking lot?
We do not have a parking lot but there is a safe parking lot in the center of San Marcos. The
best idea is to call us when you arrive in San Marcos and we will help you to find the parking
lot & then help carry your luggage to the hotel. Our number is: 4818 4258.

What about mosquitoes?
We have very few mosquitoes here, but during the beginning and end of the rainy season
there are a few. We have mosquito nets in case you need them.

What about spiders, scorpions and other critters?
We are built into the hillside and do not use pesticides or fumigate our property, so you will
find critters. None of them are poisonous, but if you have arachnophobia it is not the property
for you.

Do you offer any special decorations for special occasions?
We can help you celebrate an anniversary, birthday or honeymoon by decorating your suite
with bougainvillea picked from our vines on the property.

Lush Atitlan Barrio 3, San Marcos La Laguna, Lake Atitlan, Guatemala

Phone: 502 4818 4258 | ​info@lushatitlan.com

Get back to the Overview >                                                                 4

About San Marcos
What services can I expect to find in San Marcos?
There are restaurants, cafes, 1 blues club/restaurant, a few internet cafes, 1 bookstore, 1
pharmacy, yoga, meditation, holistic centers, a few convenience stores with some basic food
items, several fruit and vegetable centers and numerous hotels.

Read more about activities and attractions in the area ​here​.

What are the dining options?
There are numerous good restaurants within 5 minutes walking from the hotel.

How far is the lake from the hotel?
We are less than 5 minutes from the lakeshore, as well as a short walk from the Cerro
Tzanjujil nature reserve which has both swimming areas and a diving platform.

How safe is it in San Marcos?
San Marcos is very safe but we still hope you will take safety precautions. We are located in
Guatemala which is the 3rd world and your level of wealth is in extreme contrast with what
the local people have. So we ask that you are not ostentatious and use common sense. All
apartments have a safe deposit box for you to leave your valuables in and we keep updated
safety recommendations posted in the hotel.

What is the temperature during our stay?
Temperatures are between 70 and 80 degrees Fahrenheit/20 and 25 degrees Celsius during
the day and can dip to 40 to 50 degrees/5-10 degrees Celsius at night. We are at 4,500
feet/1,500 meters so have nice cool evenings and temperate days.

What is the rainy season like?
Rainy season is from May through October. Normally we have have sunny and bright
mornings and then rainy late afternoons and evenings. Weather is unpredictable, so you
may have days that are completely different from our norm. There is usually a 2 week
period in July that we have no rain and some days that are full on rainy when a tropical
storm passes through.

Is there a bank in San Marcos?
No bank but there is an ATM machine. There are banks and ATM machines in San Pedro
(15 minutes by ferry), San Juan (10 minutes by ferry) and Panajachel (45 minutes by ferry).

Where can I find out more about Guatemala on the web?
We highly recommend ​Wikitravel or ​Lonely Planet for loads of interesting and informative
travel information.

Lush Atitlan Barrio 3, San Marcos La Laguna, Lake Atitlan, Guatemala

Phone: 502 4818 4258 | ​info@lushatitlan.com

Any Questions?
 Contact us. We are happy to help!

      Phone: 502 4818 4258
     Mail: info@lushatitlan.com

 Lush Atitlan Barrio 3, San Marcos La
   Laguna, Lake Atitlan, Guatemala