Impact Report The Forever Friends Appeal - Years

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Impact Report The Forever Friends Appeal - Years
The Forever Friends Appeal
       Impact Report

       of Transforming Patient Care

RUH Charitable Fund
Impact Report The Forever Friends Appeal - Years
                          Welcome from Head of Fundraising and Chair                                                                                   2
                          Ensuring your donations make a difference                                                                                    3
                          Our highlights – celebrating 20 years of fundraising                                                                      4-5
                          Our impact since 1999                                                                                                     6-7
                          Supporting new buildings                                                                                                     8
                              The Dyson Centre for Neonatal Care                                                                                       9
                              The RNHRD and Brownsword Therapies Centre                                                                              10
                              The Dyson Cancer Centre                                                                                                11
                          Funding additional medical equipment                                                                                  12-13
                          Supporting patient services                                                                                           14-15
                          Funding vital research                                                                                                     16
                          Our supporters                                                                                                        17-18
                          12 months fundraising for the RUH                                                                                     19-21
                          Our future                                                                                                                 22
                          What we raised together                                                                                                    23
                          Thank you                                                                                                                  24

                          Introducing The Forever Friends Appeal
                          The Forever Friends Appeal is one
                          of 294 NHS charities across England                       We aim to be recognised as a ‘Charity
                                                                                    of Choice’ amongst the RUH catchment
                          which raises charitable funds for                         population.
                          an NHS trust – for us, it’s the                           Our mission is ‘To assist in transforming RUH
                          Royal United Hospitals Bath NHS                           care for patients and their families, helping
                          Foundation Trust.                                         to provide premium standards over and
                          Since 1999, we’ve raised more than £25 million
                                                                                    above the already excellent service
                          helping to transform patient care at the RUH.             provided using NHS resources alone.’
                          The RUH provides a range of acute services to a very
                          mixed socio-economic catchment population of
                                                                                    We are passionate about transforming
                          around 500,000 people in Bath and the surrounding         patient care at the RUH and with the
                          rural towns and villages in North East Somerset and       public’s support we will continue to help
                          Wiltshire. These services include medicine and surgery,   change lives.
                          services for women and children, accident and
                          emergency services, and diagnostic and clinical           “We all may need treatment or care from
                          support services.                                         our local hospital at some point in our lives
                          With the support of generous donors, our charity funds
                                                                                    and it’s at times like these that we value
                          additional medical equipment for the hospital’s wards     the medical care available to us.”
                          and departments, new buildings and facilities, patient
                          services as well as finishing touches and extras that                                Mrs Annie Maw, Her Majesty’s
                          complement the existing high quality care provided                                   Lord-Lieutenant of Somerset.
                          to patients.
                                                                                        We are registered with the Charity Commission for England and Wales.
02 I Impact Report 2019                                                                 Royal United Hospital Charitable fund. Registered charity no.1058323.
Impact Report The Forever Friends Appeal - Years
                                                                                                                         Ensuring your donations make
                                                                                                                         a difference
                                                                                                                         RUH Chief Executive James Scott sees the difference your donations make
                                                                                                                         every single day. He explains what your support really means to patients and
                                                                                                                         staff at the RUH.
                                                                                                                         The hospital’s perspective – why we need a charity?           What are you excited about for the future of
                                                                                                                                                                                       The Forever Friends Appeal?
                                                                                                                         “As demand on our services increases and NHS budgets
                                                                                                                         tighten, Trusts are in need of NHS charities to help          “As demands on our services increase and our
                                                                                                                         contribute towards the redevelopment of wards and             population gets older, we are expecting to face new
                                                                                                                         departments as well as the provision of equipment and         challenges that require new and innovative solutions.
                                                                                                                         the improvement of the hospital’s environment.                However, with The Forever Friends Appeal’s 20 year
                                                                                                                                                                                       history of supporting care for our patients and their
                                                                                                                         “There’s a huge difference between raising £2million
                                                                                                                                                                                       families, I look forward to seeing further partnership
                                                                                                                         towards the cost of the new RNHRD and Brownsword
                                                                                                                                                                                       opportunities with them funding new and advanced
                                                                                                                         Therapies Centre and funding new bereavement bags
                                                                                                                                                                                       technology, life-saving equipment, whilst also helping
                                                                                                                         for our wards so they can provide a sensitive way of
                                                                                                                                                                                       us attract some of the best-trained clinicians in the
                                                                                                                         returning belongings to family members after the loss
                                                                                                                                                                                       NHS to come and work for the Trust.”
                                                                                                                         of their loved one. Yet, in terms of impact, both are
                                                                                                                         important to us. We are grateful to The Forever Friends
                                                                                                                         Appeal as they are an integral part of our hospital and
For twenty years our charity has been                       As Chair, I have seen the RUH                                thanks to them and their supporters they are helping us
fundraising for the Royal United Hospitals                  transform thanks to people like you                          transform the way care is delivered at the RUH.”

Bath, funding additional medical                            who show support by donating,                                What difference do donations make to the hospital?

equipment, new buildings which provide                      making grants and volunteering to                            “We see the incredible impact that donations are having
                                                                                                                         in enhancing patient care and experience. Additional
holistic and welcoming environments,                        help improve the care and treatment                          medical equipment that has been purchased through
research and innovations, patient                           of our patients.                                             the charity has meant that we can treat patients here,
                                                                                                                         reducing their treatment time and the need to travel to
services and staff training.                                We are proud of our role as the RUH’s charity and as         another hospital. We can treat and care for premature
                                                            we mark our 20th anniversary this year, we are looking       and sick babies in our Dyson Centre for Neonatal Care
Over the years, we have been witness to the incredible                                                                   and provide volunteers for patients living with dementia.
                                                            ahead to the future, planning new campaigns to
fundraising efforts made by people like you, as well                                                                     Families can now stay with their relatives thanks to the
                                                            support other areas in the hospital as part of the Trust’s
as the impact of fundraising and how you’ve helped                                                                       purchase of sleeper chairs that are now being used on
                                                            Fit for Future programme. This redevelopment plan will
patients and their families. We are always amazed by                                                                     many of our wards. We couldn’t do any of it without the
                                                            help further improve the services provided to make the
your stories, the lengths that people go to raise money                                                                  support of The Forever Friends Appeal and their donors.”
                                                            Royal United Hospitals Bath better, both now and for
for the RUH and the faith and support from various
                                                            years going forward.                                         What would you like to say to our supporters?
funding bodies who invest in us and our work. They are
just so inspiring and heart-warming.                                                                                     “On behalf of the hospital, I’d like to say a huge thank
With the NHS having finite resources, we are so grateful                                                                 you to everyone – whether you’ve seen one of our
to our supporters and their efforts to provide additional                                                                collection buckets and made a donation, contributed to
funds that produce a real impact on services - we                                                                        a major campaign or special appeal or given up your
couldn’t have done it without you. More than £25m           John Cullum                                                  free time to organise a fundraising event – your support
has been raised since 1999 to transform patient care        Chair of The Forever Friends Appeal                          is valued and very much appreciated.
at the RUH.                                                                                                              “We are incredibly proud of the work by The Forever
                                                                                                                         Friends Appeal and what has been achieved during the
                                                                                                                         past 20 years. I know that through their special appeals
                                                                                                                         and future major campaigns, they will continue to make
Tim Hobbs                                                                                                                a real difference to these truly deserving areas within the
Head of Fundraising                                                                                                      hospital, to our patients and the staff that care for them.
                                                                                                                         Thank you for your support.”
         “Thank you for your incredible support over the past 20 years.”
2 I Impact Report 2019                                                                                                                                                                                                       Impact Report 2019 I 3
Impact Report The Forever Friends Appeal - Years
Celebrating 20 years of fundraising
 There’s no doubt that healthcare has changed in the past
 twenty years, with new treatments, approaches and equipment
 emerging year on year. However, what you might not realise is
                                                                      Over £25 million raised                                           In 2011, the Dyson Centre for Neonatal Care opened thanks to
                                                                                                                                        our supporters helping us raise £3.1m towards the cost of the first
                                                                                                                                        carbon neutral purpose-built neonatal intensive care unit. It was
 quite how much the RUH itself has changed in that time. Old
 photos of our site provide a fascinating look back to a time when
 the RUH would be virtually unrecognisable to how it is today.
                                                                           for the RUH                                                  designed as a beacon of sustainable construction for the next
                                                                                                                                        generation of healthcare buildings. Since opening, the Centre
                                                                                                                                        has cared for over 5,000 premature and unwell new-born babies.
 In 1999, the Trust embarked on a major redevelopment scheme                                                                            A year later, we launched the RUH Cancer Care Campaign
 to update the hospital’s facilities. This saw the launch of our
 charity, The Forever Friends Appeal, which raised over £5 million     “We want to thank everyone who                                   towards the building of a pioneering new cancer centre. By 2018,
                                                                                                                                        we announced that we had reached our minimum fundraising
 towards the cost of equipping a new central ‘heart’ for the RUH,                                                                       target of £8.5m but that we would continue to fundraise to
 and included a new main entrance that opened at the start of
 the millennium.
                                                                        has supported us over the past                                  ensure it is truly special in its design, facilities and equipment.
                                                                                                                                        In the past 12 months alone, The Forever Friends Appeal raised
 Since then, we have continued to help support the development
 of the hospital, moving on to larger and more specific projects.       20 years – we could not have                                    £3.3m* for a number of major developments at the RUH. We are
                                                                                                                                        also close to completing our £2m fundraising target for the new
 In 2007, we funded a second new CT scanner in Radiography                                                                              RNHRD and Brownsword Therapies Centre which is opening this
 which saw a dramatic drop in waiting times for patients requiring
 scans, from 28 weeks to 2 weeks.
                                                                             done it without you.”                                      year and we continue to expand our arts programme for patients
                                                                                                                                        on the hospital’s older person’s wards.
                                                                                                                                                                       *Total income in 2018/19 to the charity was £3.55m

  1999                                    2001                                           2011                                            2017                               2019
1999                2002                  2005            2007             2008           2011            2012           2015            2016               2017                  2018                        2019
  We set out to           £250,000 for      CT Scanner      CT Scanner       Launch of NICU    The Dyson       Our RUH       £25,000 goes      CT Simulator for   Launch of               Launch of four
  raise £5 million        refurbishment     Campaign is     installed in     ‘space to grow’   Centre for      Cancer Care   to Cardiology     Radiotherapy       ‘Therapies              new Special
  for the new             of A&E            launched        Radiography      campaign          Neonatal Care   Campaign      Catheter labs     £650,000           Matter’ for             Appeals
  central heart of                                                                             opens           launches                                           The RNHRD
  the RUH                                                                                                                                                         and Therapies
                                                                                                                                                                  Centre                               The Forever
                 £900,000 Catheter Laboratory is                                                                                                                                          £9.6 million   Appeal
                                                                                                                                                                                                         turns 20
                 installed in the Cardiology department                                                                                                                                   reached for
                                                                                                                                                                                          the Dyson
          2001                                                                                                                                                                            Centre Centre.
                                                                                                                                                                                          begin for build
                                                                                                                                                                                          in 2020

                                                                     2008                                  2012                               2016
 4 I Impact Report 2019                                                                                                                                                                         Impact Report 2019 I 5
Impact Report The Forever Friends Appeal - Years
Our impact since 1999
We have thousands of dedicated supporters. Thanks to
them, we’ve made some impressive impacts.

  Over 5,000 premature
  and unwell new-born
  babies have had the          Over 800 people have        3,000 people have
  extra support and crucial    completed the Bath Half     joined us on the Walk of
  developmental care they      marathon raising money      Life, our annual walking
  needed in the new Dyson      for us                      marathon
  Centre for Neonatal Care

                                                           A high quality and unique
  Daredevils have                                          facility in the new RNHRD
                               Over £135,000 raised
  fundraised at                                            and Brownsword
                                by our community groups
  new heights for us                                       Therapies Centre
                                for the Dyson Cancer
  – freefalling 13,000ft at                                – bringing together therapies,
  125mph in just 60 seconds                                rheumatology and pain
                                                           management services

                               We’ve made sure that
  Over £100,000 raised
                               families can stay           Waiting times for CT scans
  by the bi-annual Hope Ball
                               overnight with their        reduced from 28
  thanks to the Hope Ball
                               loved ones at a time when   weeks to 2 weeks
                               it really matters

                               Approx.                     new Dyson
                               patients every year are     Cancer Centre
  Over £14 million             to benefit being treated    (Construction work is due
  raised for new innovative    in the modern Oral and      to start in 2020) taking a
  buildings for future         Maxillofacial Surgery and   holistic approach which will
  generations                  Orthodontics Department     include a unique Macmillan
                                                           Wellbeing Centre

6 I Impact Report 2019                                                                      Impact Report 2019 I 7
Impact Report The Forever Friends Appeal - Years
Supporting new buildings
                                                                            The Dyson Centre for Neonatal Care                           •	Overall sound levels are lower in the new NICU,
                                                                                                                                            compared to the old NICU, helping to mimic
                                                                            Designed to provide a beneficial healing environment,           conditions in the womb and promoting development.
                                                                            reducing stress levels experienced by the babies and
                                                                                                                                         •	Overall anxiety scores for mothers and fathers are
                                                                            their parents.
                                                                                                                                            lower in the new NICU compared to the old NICU.
                                                                            The Dyson Centre for Neonatal Care opened its doors
                                                                                                                                         •	Rates of depression among both mothers and fathers
                                                                            to its first babies on the 23 July 2011 and has proven
                                                                                                                                            are lower overall in the new NICU, compared to the
                                                                            to be a revelation in healthcare design. The results are
                                                                                                                                            old NICU.
                                                                            a tangible improvement in the experiences of staff,
                                                                            patients and families and it serves as a model for           •	Babies slept longer in the new NICU compared
                                                                            future developments at the RUH. It has been awarded             to the old NICU (sleep is a key factor in neonatal
                                                                            seven architectural design awards and achieved the              development).
                                                                            prestigious Unicef UK Baby Friendly Initiative award.
                                                                                                                                         These statistics show the power of charitable funding
                                                                            It was all made possible by our Space to Grow                when applied to progressive healthcare initiatives,
                                                                            campaign which raised £3.1 million towards the £6.1          boosting wellbeing and recovery for even our smallest
                                                                            million building and included £600,000 support from The      patients.
                                                                            James Dyson Foundation.
                                                                            The Centre’s pioneering holistic and therapeutic
                                                                                                                                          •	Between 23 July 2011 to 1 April 2019 over 5,000
                                                                            approach allows the staff to practice new methods of
                                                                                                                                             premature and sick babies were treated in the
                                                                            care for premature and sick babies. By cutting noise and
                                                                                                                                             Dyson Centre for Neonatal Care.
                                                                            controlling light, bringing more daylight and ensuring

New buildings with welcoming
                                                                            less light at night, babies now sleep much longer which       •	Facilities include 21 cots, four double en-suite
                                                                            is crucial to early development. Parents experience              bedrooms for parents, private rooms for expressing
                                                                            less anxiety and depression and they now spend more              milk, a coffee room for patents, quiet room, a play

and calming environments
                                                                            time in the centre, increasing vital skin-to-skin time and       area for siblings and a garden.
                                                                            becoming key carers for their babies.
                                                                                                                                          •	The Centre has been designed to create a
                                                                            The hospital’s research team did a comparative analysis          stress reducing environment that benefits both
                                                                            of the old and new NICU environments, showing effects            families and babies and ensures hugely improved
We fund pioneering new buildings to improve facilities and create modern,   on parents, babies and staff. Initial research found the         developmental care and outcomes for the babies.
relaxed environments to welcome patients and their families.                following trends:

                                                                                                             “This was the most amazing journey.
                                                                                                             Having our charity help fund the project,
                                                                                                             the building resulted in a dramatically
                                                                                                             different and improved environment in
                                                                                                             which we can care for the premature
                                                                                                             and sick babies and their families that
                                                                                                             it looks after. On behalf of the babies,
                                                                                                             parents and staff, thank you for all your
                                                                                                                                                  Bernie Marden,
                                                                                                                                             RUH Medical Director

8 I Impact Report 2019                                                                                                                                                          Impact Report 2019 I 9
Impact Report The Forever Friends Appeal - Years
“We are truly grateful                                                                    Supporting new buildings
                                                                                         to The Forever Friends
                                                                                         Appeal for helping us
                                                                                         create an environment
                                                                                         which has brought
                                                                                                                          Transforming cancer care for
                                                                                         our clinical experts
                                                                                         together and help                patients and their families –
                                                                                                                          the Dyson Cancer Centre
                                                                                         patients get back on
                                                                                         the road to recovery
                                                                                         as quickly as possible.”
                                                                                                      Gina Sargeant,      The Dyson Cancer Centre will be a pioneering building, taking a holistic
                                                                                                    Head of Therapies
                                                                                                                          approach to create a highly beneficial healing environment for patients
                                                                                                                          living with and beyond cancer.

The RNHRD and Brownsword
Therapies Centre
Our new centre is built specifically for the needs of patients and staff to
provide treatment, care and education to help patients recover from
episodes of illness, injury, or manage their long-term condition.
Thanks to the Brownsword Charitable Foundation’s           We believe that art can play a key role in delivering a
gift of £1million towards this new centre, a match         therapeutic and healing environment and our ‘Art at
funding challenge was launched to help us achieve          the Heart’ team have delivered a bespoke art, heritage
the £2million fundraising target for this project.         and interior design programme within the new centre.
                                                           Entrances and waiting areas include elements of
It has been many years in the making and brings                                                                                                                                                                           IBI For illustration purposes only
                                                           RNHRD’s heritage as well as Bath’s connection with the
together services from the Royal National Hospital for
                                                           thermal healing waters. Inside there are cabinets of
Rheumatic Diseases (RNHRD) and the RUH together                                                                           The Dyson Cancer Centre is the final part of the RUH’s         treatment and opportunities for surviving this disease
                                                           curiosities full of Bath’s medical heritage objects and
on one site. Patients will continue to receive the same                                                                   Fit for the Future programme to transform its site by          is what this centre is all about. Raising £9.6m is an
                                                           feature walls displaying the important collection of
service, delivered by the same teams in a unique                                                                          removing old structures and replacing them with new,           incredible amount, and I would like to thank everyone
                                                           14 historical oil paintings by 18th century portrait artists
patient-centred environment that is essential for                                                                         innovatively-designed buildings.                               who has made a contribution so far, your support is
                                                           including William Hoare.
supporting the healing process.                                                                                                                                                          greatly valued.
                                                           •	25,000 patients per year use our therapies services to      Since 2012 our RUH Cancer Care Campaign for the
The RNHRD & Brownsword Therapies Centre is the new                                                                        Dyson Cancer Centre has raised over £9.6m. However,            “The new cancer centre will offer a highly beneficial
                                                              help them recover.
home for rheumatology, therapies, chronic pain,                                                                           we are not stopping there – many of our donors want            healing environment, enabling our staff to provide
fatigue management diagnostic services as well as an       •	28 different services will operate from The RNHRD and
                                                              Brownsword Therapies Centre.                                to continue fundraising to ensure it is truly special in its   clinically excellent care in an environment that is
internationally recognised research department. This                                                                      design, facilities and equipment.                              nurturing and therapeutic. With your help continuing to
relocation delivers a number of benefits which includes:   • £2m raised towards the total cost of the new build.                                                                         fundraise for the RUH Cancer Care Campaign we can
                                                                                                                          The Dyson Cancer Centre has been designed around the
•	Bringing together the expertise of clinical teams to                                                                                                                                  create an exceptional world class cancer centre.”
                                                                                                                          patient and their experience and will bring together four
   benefit patients by further improving outcomes and                                                                     strands – clinical excellence, therapeutic environments,       Construction of the Dyson Cancer Centre is due to
   patient experience.                                                                                                    a survivorship model of care and proactive research.           commence in 2020, once the site of the old RUH
•	Creating a single research hub driving significant                                                                     It will be located close to support services, opposite the     therapies buildings has been cleared for construction.
   growth in research opportunities, thereby increasing                                                                   new RNHRD and Brownsword Therapies Centre building,
   innovation and clinical knowledge and skills.                                                                          close to the Breast Unit and adjacent
                                                                                                                          to improved patient and visitor car parking facilities.
•	Ensuring sustainable services for the future both                                                                                                                                      •	Charitable funding will contribute circ. a third of
   operationally and financially.                                                                                         A unique feature within the new Dyson Cancer Centre                the cost.
                                                                                                                          will be a major and integrated Macmillan Wellbeing
Within this dedicated outpatient centre there is a large                                                                                                                                  •	Appeal launched with £1m donation from the
                                                                                                                          Hub, offering advice and support to patients and their
hydrotherapy pool, a specialist gym and rehabilitation                                                                                                                                       Medlock Charitable Trust.
                                                                                                                          families at every step of their cancer journey.
equipment, a biologics treatment space to support                                                                                                                                         • £4m donated by The James Dyson Foundation.
treatment, recovery, wellbeing and the management                                                                         James Scott, RUH Chief Executive said: “Giving patients
of long-term conditions.                                                                                                  who are living with cancer the best, most effective

10 I Impact Report 2019                                                                                                                                                                                                         Impact Report 2019 I 11
Impact Report The Forever Friends Appeal - Years
Funding additional medical equipment
Helping clinicians provide quicker
                                                                                                                   Providing the latest technology and equipment for NICU    Over £10,000 was raised and the funds were
                                                                                                                                                                             used to purchase a Video Laryngoscope.
                                                                                                                   Premature babies being cared for in the Dyson Centre
                                                                                                                   for Neonatal Care are benefiting from a pioneering        Dr Steve Jones, (pictured below left) Consultant

diagnosis, improved treatments,                                                                                    new piece of equipment thanks to fundraising for the
                                                                                                                   Appeal by family and friends of a Westbury couple.
                                                                                                                                                                             Neonatologist, at the RUH said: “The Video
                                                                                                                                                                             Laryngoscope is a game-changing piece of
                                                                                                                                                                             equipment for us. It gives us a better view via a

and life-saving care.
                                                                                                                   Tania and Andy Covington-Cross (pictured below) sadly
                                                                                                                   lost their daughter Mabel who was born at just 22 weeks   projected image on a screen so that we can see
                                                                                                                   in December 2016. They wanted to give something           a baby’s airway clearly when we need to put a
                                                                                                                   back to the RUH for the care they had received and        tube in to help with their breathing. We are extremely
We fund the latest, most-advanced, progressive devices, equipment                                                  raised funds for the centre in Mabel’s memory.            grateful to Tania, Andy and their family.”

and technology for the RUH.

CT Simulator for complex radiotherapy planning           The generous donation meant we were able to
                                                         purchase the much-needed surgical imaging instrument
Since March 2016, patients living with cancer have       called a BV Pulsera.
no longer needed to travel to the Oncology Centre in
Bristol thanks to our charity funding a new Computed     Its main purpose is to take and then display real-
Tomography Simulator (CT Sim) that has been installed    time imaging for a range of clinical procedures such
at the RUH. We raised £650,000 towards the new CT Sim    as diagnosing and treating biliary and pancreatic
which determines the exact location, shape and size of   cancer as well as gall stone disease. It also allows
tumours that need to be treated. Sue MacGregor, RUH      the operator to place stents across blockages in the
Radiotherapy Service Manager said: “My whole team        oesophagus, and the first part of the small intestines
are delighted with the new CT Sim machine which will     and the colon.
help so many of our patients with cancer. It will move   Ben Colleypriest, Consultant in Gastroenterology and
with us when we relocate to the new Dyson Cancer         Hepatology, RUH said: “This vital piece of equipment is
Centre. Thank you to everyone for your support.”         changing people’s lives on a weekly basis. The upgrade
                                                         from our previous equipment is revolutionary. It has
Surgical imaging instrument is revolutionary in
                                                         improved the quality of care we deliver to hundreds of
saving lives
                                                         patients and opens up new avenues of treatment. We
Thanks to a generous local charitable trust, we have     are extremely grateful to The Forever Friends Appeal in
been able to invest in a new high-tech imaging           securing the anonymous donation and to the person
machine for our Gastroenterology department.             who made it.”

12 I Impact Report 2019                                                                                                                                                                                         Impact Report 2019 I 13
Impact Report The Forever Friends Appeal - Years
Funding patient services                                                                                                                                                          Funding patient services
Charitable funds are also spent on developing new services to further                                                    Having a bank of volunteers visiting the hospital to       Helen Meehan, Lead Palliative and End of Life Care
                                                                                                                         sit and talk to patients who may be feeling lonely         Nurse and Project Lead, RUH said: “We are so grateful
improve patient experience at the RUH. We have launched a new dementia                                                   or perhaps restless is invaluable. By inviting patients    to The Forever Friends Appeal for helping us obtain
friendly service and a companion service for patients nearing end of life.                                               to join in with art and craft activities on the wards,     this funding and to The Sperring Trust for choosing to
                                                                                                                         the volunteers can start a friendly conversation and       support this much needed companionship service
                                                            This is why the Friendly Faces Project is so important. By   provide the comfort and support which some patients        for our patients.
Friendly faces help transform                                                                                            need. We continue to fund this project and are looking
                                                            helping reassure and calm patients, our volunteers can                                                                  “Caring for people nearing the end of life is one of
dementia care                                               reduce a patient’s anxiety and stress.                       forward to understanding the outcomes and successes
                                                                                                                                                                                    the most important things we do in hospital as well as
                                                                                                                         at the end of the three years.
Launched by Sir Tony Robinson in 2017, the Friendly                                                                                                                                 being able give respite support to patients’ families
                                                            “We’re really passionate about becoming a truly
Faces Project provides patients with outstanding                                                                         The Compassionate Companions                               so that loved ones can recuperate during what is an
                                                            dementia friendly hospital to make patients with
dementia care using a bank of specially trained                                                                                                                                     emotionally and physically exhausting time.”
volunteers on the hospital’s three older person units.
                                                            dementia feel relaxed and valued whilst being treated        Project
                                                            on wards throughout the hospital.”                           Thanks to the generosity of The Sperring Trust – the
It’s a three year pilot project that’s been funded by our                                                                legacy of Midsomer Norton builder Ralph Sperring,
                                                            From March 2017 to December 2018, the first two
charity and works in partnership with the Alzheimer’s                                                                    who left his estate to benefit the local community –
                                                            years of the project, we saw:
Society and the Research Institute for Care of the                                                                       our charity was awarded close to £80,000 to fund
Elderly (RICE).                                             ✔	2887 volunteer visits were made with                      an innovative three year pilot project to provide
Chris Dyer, RUH Consultant Geriatrician and project lead      patients covering 15 wards.                                a compassionate companion for patients in their
said: “Just having a friendly face around and someone                                                                    final days and hours. Launched during Dying Matters
there to keep you company is proven to be really            ✔	2465 hours of volunteer contact                           Week 2019, the Compassionate Companions
beneficial to patients living with dementia.                  with patients.                                             Service is delivered in partnership with Dorothy House
                                                                                                                         Hospice Care with support from the hospital’s
                                                                                                                         Palliative Care Team.
                                                                                                                         The aim is to provide companionship support to patients
                                                                                                                         nearing their end of life, ensuring they don’t spend
                                                                                                                         their final days or hours alone and in an unfamiliar
                                                                                                                         environment. The funding provides a companion support
                                                                                                                         worker who supports and coordinates a group of specially
                                                                                                                         trained volunteers (pictured below) to provide the
                                                                                                                         compassionate support to patients.

14 I Impact Report 2019                                                                                                                                                                                                 Impact Report 2019 I 15
Impact Report The Forever Friends Appeal - Years
Funding vital research                                                                                                                                                                              Supporter stories
Some people choose to support the RUH by leaving                                                                         Inspiring people are at the core of our work. Read these
a gift in their Will because their loved one has been                                                                    poignant and inspiring stories from some of our most
treated at the hospital or they were patients themselves.                                                                amazing supporters.
This not only provides the opportunity to say thank you    According to Cancer Research UK, over 16,000 cases                                                                        a positive way. Following Ness’s diagnosis, she became
but helps fund vital life-saving research to develop new   are diagnosed every year, Oesophageal Cancer has a                                                                        extremely passionate about fundraising for charities that
and better treatments.                                     particularly low survival rate of just 12%.                                                                               helped support people in similar situations to her. Over
                                                                                                                                                                                     the years she raised more than £100,000 for local and
A legacy bequeathed from a generous former RUH             Barrett’s Oesophagus, an incurable condition generally
                                                                                                                                                                                     national charities by taking part in amazing challenges
patient has provided another five years of funding for     caused by acid reflux, can be a precursor to
                                                                                                                                                                                     such as wing walks on aeroplanes, organising balls and in
research into Oesophageal Cancer – one of the most         Oesophageal Cancer. Dr Colleypriest is undertaking
                                                                                                                                                                                     2003 she ran the Bath Half Marathon.
common cancers in the UK, accounting for 2% of all         gene research to understand why normal oesophageal
new cancer cases.                                          cells change to Barrett’s, and whether that change can                                                                     “When the RUH Cancer Care campaign launched,
                                                           be reversed.                                                                                                              Ness decided to get involved and fundraise for the new
Clinical Lead for Gastroenterology at the RUH, Dr Ben
                                                                                                                                                                                     Dyson Cancer Centre. We came up with the idea of
Colleypriest, has been working in collaboration with       He said: “This generous gift bequeathed to our important                                                                  walking across the hospital’s catchment area, a total of
the University of Bath for the past 15 years researching   work will have a huge impact in continuing this vital                                                                     80 miles and with help from the Appeal it took place in
Oesophageal Cancer.                                        research for another five years by funding a PHD student                                                                  2006 and 2007. By then my sister had the fundraising
The oesophagus (more commonly known as the gullet or       at the University of Bath. We are extremely humbled by this                                                               bug – she enjoyed making and achieving something
food pipe) carries food from the throat to the stomach.    man’s kindness for choosing to support us in this way.”                                                                   positive out of something negative. She sadly passed
                                                                                                                                                                                     away in November 2007 but her memory lives on in the
                                                                                                                                                                                     Appeal’s Walk of Life, an annual fundraising walk along
                                                                                                                                                                                     the Kennet and Avon Canal. It’s amazing to still be part
                                                                                                                                                                                     of it and I enjoy seeing people walking to raise money
                                                                                                                          Committee member Karen Harvey has sadly
                                                                                                                                                                                     for our local hospital.
                                                                                                                          lost her godson, relatives and friends, and is
                                                                                                                          committed to supporting our work to help other             “The RUH has also been instrumental in helping me
                                                                                                                          families who are going through similarly traumatic         with my condition. Having osteoporosis, it weakens
                                                                                                                          experiences.                                               your bones, making them fragile and more likely to
                                                                                                                                                                                     break. Thanks to the consultant’s advice, and therapy
                                                                                                                          She said: “I give back in order to help keep the
                                                                                                                                                                                     treatment at the RNHRD, I have been able to help
                                                                                                                          forward momentum going and I am very excited
                                                                                                                                                                                     make sure Ness’s dream and my final promise to her will
                                                                                                                          about the future construction of the new Dyson
                                                                                                                                                                                     become reality by continuing my marathon fundraising
                                                                                                                          Cancer Centre which will help improve the wellbeing
                                                                                                                                                                                     challenges. I’m also part of the Warminster and District
                                                                                                                          of patients.
                                                                                                                                                                                     RUH Community Fundraising Group and I’m even going
                                                                                                                          “Everyone involved in caring for all our loved ones are    to trek the Great Wall of China in October – which is
                                                                    “If we can understand                                 unsung heroes, they work as a team and achieve             going to be my biggest challenge yet!”
                                                                                                                          wonderful results. Imagine how much the new
                                                                    the molecular cause of                                technology will raise the bar and enable future health
                                                                    Barrett’s Oesophagus we                               and happiness in the new Dyson Cancer Centre.
                                                                                                                          “I have become a committee member for the
                                                                    can better understand                                 Appeal, as well as a supporter so I can spread
                                                                    how to reverse it and                                 the word about this wonderful charity but also
                                                                                                                          help people realise that progress must be allowed
                                                                    prevent oesophageal                                   to continue.”

                                                                    cancer.”       Dr Ben Colleypriest                   Nic (pictured right with sister Ness) has
                                                                                                                         been supporting our charity for over 10
                                                                                                                         years, here she tells her story:
                                                                                                                         “My family and I support The Forever Friends Appeal
                                                                                                                         because we want to help make a difference to future
                                                                                                                         patients living with and beyond cancer. Twenty years
                                                                                                                         ago I had my daughter Alice. I was then diagnosed with
                                                                                                                         osteoporosis, and my sister Ness was diagnosed with
                                                                                                                         breast cancer. These three things changed my life, but in

16 I Impact Report 2019                                                                                                                                                                                                  Impact Report 2019 I 17
Supporter stories                                                                                                                                                12 months fundraising for the RUH
The energy, enthusiasm and generosity from our corporate                                                                       These stories serve as a reminder of all the changes and transformation
                                                                                                                               made possible by our supporters in the past year alone.
supporters help our charity to continue enhancing patient
care in our hospital.
                                                                                                                                                  Heart monitor gift to RUH Cardiac ward
                                                              Malcolm Pearce has been volunteering for our
                                                              charity for 19 years. At 84, he’s our oldest and
                                                                                                                                 2019             Cardiac patients are to benefit from a portable heart
                                                                                                                                                  monitor – a generous gift in memory of a Wiltshire man.
                                                              longest serving volunteer – and there seems to be                                   Keith Jones, from Box, who sadly passed away aged 70.
                                                              no stopping him. Last year Malcolm was presented                  He suffered from heart disease and had been a patient at the RUH’s
                                                              with the 2018 Volunteer of the Year award at the                  Coronary Care Unit. His son, Kane Fulbrook-Smith, from Trowbridge, said:
                                                              RUH New Year’s Honours Awards Ceremony.                           “One of his wishes was that he’d like to help fund more portable heart
                                                                                                                                monitors – it was one of his main frustrations as he didn’t like being unable
                                                              “I started volunteering for The Forever Friends Appeal
                                                                                                                                to get out of bed, as he would say. He wanted others in the same situation
                                                              in 2000 when I saw they were calling out for help
                                                                                                                                as him to benefit from the use of a portable heart monitor. So, I took it upon
                                                              with a special mission to dig treasure (coins that had
                                                                                                                                myself to raise funds by doing regular car boot stalls and raised £1,700.”
                                                              been thrown in) at the Roman Baths. I’d just retired so
                                                              I thought I had a bit of time to give, a lot of the coins
                                                              were stuck together so I helped pull them apart.
                                                              “Since then, I’ve done all sorts – lots of fundraising events,
                                                              selling raffle tickets, shaking collection buckets, manning
                                                                                                                                                                                      Community Group raises £50K for
                                                                                                                                                                                      RUH Cancer Centre                                   MAY
                                                              the Christmas Market stand, and marshalling at events. I
                                                              also help out in the office once a month too.                                                                                                                               2019
                                                                                                                                                                                      The Your Local RUH Cancer Care Community
                                                              “My favourite volunteering role is doing the bucket                                                                     Fundraising Group celebrated raising £50,000
                                                              collection at the annual outdoor cinema event, Movie                                                                    for our RUH Cancer Care Campaign. The group of devoted
                                                              by Moonlight. Last year when we showed ‘Greatest                                                                        residents from Chippenham, Melksham, and Calne will be
                                                              Showman’ we collected £10,800 in our buckets                                                                            invited to name one of the specialist rooms in the new Dyson
                                                              between 30 of us. I even did it on my 80th birthday                                                                     Cancer Centre. And in recognition of their incredible fundraising
                                                              when I had about 4,000 people singing Happy Birthday                                                                    achievement, the group is now a Principal Corporate Partner of
                                                              to me!                                                                                                                  the Appeal.
Paula Church (pictured above left) explains why
                                                              “I will keep volunteering as long as I can because
M J Church supports The Forever Friends Appeal.
                                                              I really do enjoy it, it’s so rewarding and I’ve met so
“As a company we have supported many charities over           many people and make new friends every year. Part of                                Special Appeals launch in NHS
the years. However, it was decided that it would be more      the joy of volunteering for The Forever Friends Appeal             JUNE
beneficial to put time and focus in to just one charity.      is meeting the people who directly benefit from their                               70th year
                                                              work, it’s a privilege to meet them and hear their stories
“The Forever Friends Appeal was an easy choice for                                                                                                 As the NHS celebrated its 70th birthday, The Forever Friends
us. Many of our family and our employees have                 – they are always so grateful for both the RUH and                                   Appeal also marked its twentieth year of fundraising by
walked through the doors of the RUH, whether it was for       The Forever Friends Appeal for helping provide such a             launching a number of ‘Special Appeals’, inviting public support for the
treatment or visiting a friend or relative in the hospital.   fantastic care for them and their loved ones.”                    NHS at this special time. The Special Appeals aim to raise significant funds
                                                                                                                                to help further improve some more specialist but important services at the
“We first started supporting them when they launched
                                                                                                                                hospital, which are: Facial Surgery and Orthodontics department, Critical
their ‘space to grow’ campaign and we enjoyed being
                                                                                                                                Care Unit, Breast Unit and the Friendly Faces Project.
kept involved and up to date with progress of the build.
Since then, we have known so many people who have
been through the doors of NICU and the unit really has
made a huge difference to these families.                                                                                                                                       Topping out ceremony
“When the RUH Cancer Care Campaign started, we                                                                                                                                                                                            JULY
                                                                                                                                                                                It was a historic day at the RUH on Wednesday 4 July
wanted to show our support again as unfortunately we
                                                                                                                                                                                as the final concrete was laid on the roof, topping
as a family have seen the effects of this terrible disease
and so have some of our staff and their families.                                                                                                                               out the structure of new RNHRD and Brownsword
                                                                                                                                                                                Therapies Centre. The ceremony, a builders’ tradition to
“The cancer campaign is such an important cause for                                                                                                                             mark the highest point of the new building, saw benefactor Christina
us all to support as it will benefit our local community                                                                                                                        Brownsword and other donors join staff from Kier Construction and RUH
and we are still proudly raising money towards it.                                                                                                                              staff to celebrate the important milestone. The final concrete was laid
“Last year we were awarded the Executive Partners                                                                                                                               by Christina, who together with her husband pledged up to £1m to
Award as we have now raised over £100,000 for the                                                                                                                               match every pound donated to our Therapies Matter campaign.
RUH Cancer Care Campaign, which is just fantastic.”

18 I Impact Report 2019                                                                                                                                                                                                              Impact Report 2019 I 19
12 months fundraising for the RUH                                                                                                                            12 months fundraising for the RUH
                                12 year old cycles 100 miles in a day                                                                                              The Helen Straker Charity raises £40,000
                                                                                                            AUGUST                                                                                                                         DECEMBER
                                to support patients                                                                                                                for our RUH Cancer Care Campaign
                                                                                                            2019                                                                                                                           2019
                                Hector Rees-Davies from Kilmersdon, near Radstock and student at                                                                   Helen Straker was an active fundraiser for The Forever Friends
                                Millfield Preparation School completed a gruelling 10-hour long, 100-                                                              Appeal and Dorothy House Hospice Care. Sadly, she lost
                                mile sponsored bike ride to raise funds for the new RNHRD and Brownsword Therapies                                                 her brave fight against cancer in 2013 but her husband, Gordon Straker,
                                Centre. He wanted to fundraise for the new centre as the RUH was instrumental                                                      continued Helen’s impressive fundraising efforts and The Helen Straker Charity
                                in the treatment of Ed Jackson, a former Millfield student and rugby player who                                                    was officially registered in 2014. The charity now organises a variety of
                                broke his neck in 2017. Hector raised £1,062 for the campaign by collecting                                                        fundraising events each year including golf days, clay pigeon shoots, dinners,
                                sponsorship.                                                                                                                       balls and comedy nights. A cheque was presented to our charity for £40,000
                                                                                                                                                                   for the Dyson Cancer Centre and was greatly received. The Helen Straker
                                                                                                                                                                   Charity are now Principal Family Partners of The Forever Friends Appeal.

                    Over £9million raised for new
                    Dyson Cancer Centre
   2019                                                                                                                      JANUARY
                                                                                                                                              RUH staff thank supporters for
                      Thanks to the continued support and goodwill                                                                            new scanner
                      from the public over £9million has been raised                                                         2019
  for the new Dyson Cancer Centre. The Appeal launched the                                                                                      Patients are benefitting from a new piece of medical
  RUH Cancer Care Campaign five years ago in response to                                                                                        equipment thanks to generous donations and
  the hospital’s Fit for the Future redevelopment opportunity to                                                            fundraising activities by staff, former patients, their families and the
  transform cancer care for its patients and their families. As we                                                          public. The Forrester Brown Trauma and Orthopaedic ward needed
  entered our 20th year of fundraising for the RUH we continue                                                              a bladder scanner machine, which cost £6,700. With the fundraising
  to support this amazing project to achieve the very best care,                                                            target achieved, the machine is now in use. Georgina Gallagher, ward
  treatment and quality of environment for our patients.                                                                    manager on Forrester Brown ward said: “This machine will be used for
                                                                                                                            lots of our patients but it’s particularly helpful to use on patients who
                                                                                                                            are living with dementia as it’s non-invasive, safe to use, giving high
                                                                                                                            resolution diagnostic images and providing the results immediately. It’s
                                                                                                                            helping my team to make the best decisions for our patients.”
                                                  Redcliffe Homes Ltd donates £10,000
                                                   Redcliffe Homes Ltd, an independent house
                                                   building company presented £10,000, donating
                                                   it to our Critical Care Unit, the Cardiology and                                                                Former patient takes on the Walk of Life
                                                   Respiratory wards. Tom O’Connor, Managing                                                                                                                                               FEBRUARY
                                                   Director, said: “Having recently been an inpatient on these wards,                                              Judith White shares her story about taking part in our Walk of          2019
                                                   I can only say how very impressed I was with the staffs’ dedication.                                            Life event that took place in May 2019. She walked to raise
                                                   It is not until you need their help that you realise what a gem we                                              money for the Cardiology department as a thank you for
                                                   all have, and it’s available to all. We are all very fortunate to have                                          saving her life. Back in 2016, Judith was taken to the hospital with chest pains
  such an excellent NHS hospital close by and I am extremely grateful to the hospital and its staff for looking after                                              and was subsequently diagnosed with a rare form of heart failure. She’s since
  me so well.” In recognition of this significant donation Redcliffe Homes Ltd is now one of our Corporate Partners.                                               made a full recovery and was one of the 500 participants from across Bath,
                                                                                                                                                                   Wiltshire and Somerset walking to raise money for our Appeal.

                    Take on the ‘Space to Smile’                                                                                              RUH Will writing month raises £25,000
   NOVEMBER                                                                                                                  MARCH
                    Fundraising Challenge                                                                                                     for patient care
   2019                                                                                                                      2019
                     Thanks to the Medlock Charitable Trust, our                                                                                 Thanks to the support of 11 solicitor firms in Bath, Somerset
                     charity received £100,000 – a massive boost                                                                                 and Wiltshire, a total of £25,000 was donated to our Appeal.
  for our Facial Surgery and Orthodontics Special Appeal. Peter                                                             This incredible amount was achieved by the solicitor firms who waived their
  Medlock, from the Medlock Charitable Trust said:                                                                          Will writing fees during the RUH Will Month scheme in 2018 which gives people
  “We wanted to get behind the Facial Surgery and Orthodontics                                                              the opportunity to have a Will drawn up professionally at a reduced cost. Ruth
  Special Appeal – so we will match-fund donations up to the                                                                Coles, Partner at Wards Solicitors said: “We are very proud to give our support
  value of £100,000 once an initial £50,000 has been raised for                                                             towards this great fundraising initiative for our local hospital and offer our specialist service. Not only does this annual
  this department. We want to help ensure the charity exceeds                                                               scheme raise awareness of the importance of making a Will and acts as a reminder to the general public to get their
  its fundraising target to make a greater difference                                                                       affairs in order to give them peace of mind. We are also supporting a worthy charity that not only benefits our local
  for patients.”                                                                                                            community in general, but also our staff and clients who have or may need to use the services of the RUH in the future.”

20 I Impact Report 2019                                                                                                                                                                                                              Impact Report 2019 I 21
Our Future                                                                                                                                                                  What we raised together
As we approach 2020, we will be introducing some new major campaigns                           Total income raised in                                                           The Forever Friends Appeal fundraising
and special appeals – all related to the developmental priorities of the                                                                                                        team actively seeks support from a broad
hospital. The charity is researching the possible following projects (subject                  2018/19                                                                          supporter base and invites donations to
to hospital board approval).                                                                                                                                                    our charity through a variety of fundraising
                                                                                                                                                                                channels. In 2018/19 these included:
Major Campaigns                                            Special Appeals
• Robotic surgery                                          • The Breast Unit Special Appeal                                                                                     Donations from individuals
• Children’s Services initiative incorporating the        • Dementia Friendly Hospital Fund                                                                                    We deeply value the close relationships we have with
   Children’s ward and Paediatric Assessment Unit          • Stroke Unit                                                                                                        our donors, enabling them to be close to the hospital
                                                           • Cardiac                                                                                                            community and see the impact.
                                                           • Specialist equipment fund

Please visit our website for the latest news about our major campaigns and smaller appeals:
                                                                                                                                                                                Fundraising events                                                                                                                                                  By supporting an existing event or organising their
                                                                                                                                                                                own, thousands of people have enjoyed challenging
                                                                                                                                                                                themselves whilst raising money for our charity. Our
                                                                                                                                                                                supporters take on full marathons, half marathons,
                                                                                                                                                                                cycling, walks and many endurance races every year to
                                                                                                                                                                                raise vital money for our cause.

                                                                                                                                                                                Charitable trusts and foundations
                                                                                               ■ Donations 35%                          ■ Trading 16%
                                                                                                                                                                                We work closely with charitable trusts and foundations to
                                                                                               ■ Legacies 40%                           ■ Charitable activities 3%              identify suitable projects and show the impact that their
                                                                                               ■ Investments 6%                         ■ Other 0%                              support has on the patients we care for.


                                                                                               Total expenditure in                                                             Becoming a major donor to the Royal United Hospitals
                                                                                                                                                                                Bath offers a unique and rewarding opportunity to help

                                                                                               2018/19                                                                          provide state of the art buildings and equipment for
                                                                                                                                                                                our patients.

                                                                                                                                                                                Corporate donations
                                                                                                                                                                                Companies that support the Appeal make a huge impact
                                                                                                                                                                                and play a valuable role in raising the profile of the hospital.
                                                                                                                                                                                From staff fundraising and volunteering through to gifts in
                                                                                                                                                                                kind, sponsorship and donations, we are extremely grateful
                                                                                                                                                                                to all the companies who donate time and money.

                                                                                                                                                                                Gifts in memory
                                                                                                                                                                                Giving in memory is a way to remember a loved one
                                                                                                                                                                                whilst making a valuable contribution to the hospital in
                                                                                                                                                                                their name. We are grateful to all the families who have
                                                                                                                                                                                chosen to donate in this way.

                                                                                                                                                                                Gifts in Wills (Legacy gifts) are a vital source of income for
                                                                                                                                                                                our charity and the Royal United Hospital (RUH), Bath.
                                                                                               ■ Patient’s welfare and                 ■ Staff costs for charitable           “We are grateful to the public, businesses, philanthropic
                                                                                                  amenities 13%                            activities 0%                        families, legacies, trusts and foundations that generously
                                                                                               ■ RUH Redevelopment 74%                 ■ Research 2%                           support our efforts. Throughout the past 20 years, our
                                                                                               ■ Staff welfare and amenities 9% ■ ■ Governance costs 2%                        focus on transforming patient care at the RUH has
                                                                                                                                                                                continued. Thank you for helping us celebrate our history
                                                                                                                                                                                and support our future.”
                                                                                               As per the annual accounts, the fundraising costs for the year were 18.2% or a
                                                                                               return on investment of 5.5:1, meaning £5.50 was raised per every £1 spent.                                  Tim Hobbs, Head of Fundraising

22 I Impact Report 2019                                                                                                                                                                                                 Impact Report 2019 I 23
Thank you
None of these amazing improvements made over the past 20 years would have been
possible without the generosity of our local community. A huge thank you to everyone
who has donated, taken on a challenge or promised future support through a gift in
their Will.
To celebrate our 20th anniversary a unique floral display was unveiled in Bath’s Parade
Gardens for everyone to enjoy.
We are pleased to have given something back to the City that symbolises the support
of local people.

24 I Impact Report 2019
Keeping in touch                                   Postal Address
If you would like to know more about how you       The Forever Friends Appeal
can help our charity to continue its important     Royal United Hopsital
work for the Royal United Hospitals Bath, please   Combe Park
visit our website or get in touch:                 Bath
                                                   BA1 3NG
                                                   To make a donation to support our work, you can use
Tel: 01225 825691
                                                   our website or send a cheque made payable to RUH                     Charitable Fund to the address above.
                                                   Donations will support ‘wherever the need is greatest’
                                                   but if you would like to support one of our campaigns
                                                   or appeals, just let us know.
                                                   Registered charity no. 1058323
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