In Adobo Burgers - CARING IN THE COMMUNITY CATER CARE MAGAZINE
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u t u m n
Taste o f
A
ISSUE 31 MARCH 2021 CATER CARE MAGAZINE
CARING IN THE
COMMUNITY
Page 6
Charred
Black Bean, Mushroom,
Quinoa and Chipotle
in Adobo Burgers
Page 12
GRADUATION WITH A 2021 RENEWED SAFETY
PERSONAL TOUCH AWARENESS
Page 16 Page 21
2
IN THIS ISSUE...
05 08 15
Cater Care Starts Anzac Biscuit
The Value Of Work at Lincoln College Passionfruit Cream Bites
19 22
Service Award 10 & 15 years Christmas at Nova
3 The Year Ahead Community Shines at We start 2021 with a renewed
4 Leading the Way in 2021 Dale Cottages sense of purpose and ready
18 Getting To Know… Jordyn Flavell to recognise and celebrate the
Perseverance Pays Off! wonderful Cater Care people,
Hard Work Pays Off
5 The Value of Work and our community.
6 Caring In The Community 19 Getting To Know… Michelle Massey
There is so much in this
7 Cataby Tronox Donate to Make Service Award 10 & 15 years edition; career goals achieved,
A Wish Foundation 20 Getting To Know… Gibi Varghese service milestones reached,
Care For a Cleaner Environment Getting To Know… Scott Cioffi an exciting result with our
Caring In The Community
8 Cater Care Starts at 21 Commit to Safety program, a site team’s five-
Lincoln College year fundraising success, and
2021 Renewed Safety Awareness
Welcome to Our New Site – recognising our part in a win for
Safety & Wellbeing Assessment
St Patrick's College! the environment.
Tool (SWAT)
9 Cater Care’s Business We are celebrating new sites,
Flu Vaccination Program 2021
Development Team
22 PLC Year 6 Graduation people, customers, and Cater
10 Congratulations to our Care’s innovation for continued
Oct – Dec 2020 Award Winners Cooking Up a Storm at growth – meet the business
Franciscan Friars development team on page 9!
12 Taste of Autumn: Charred Black
Bean, Mushroom, Quinoa and Christmas Delight
The Food Team has developed a
Chipotle in Adobo Burgers Christmas at Nova delicious Taste of Autumn recipe
14 Taste of Autumn Recipe Delivers! 23 Look out for your waistline - the with a difference and a twist on
15 Anzac Biscuit Passionfruit PLC Sydney team are back! a classic - the ANZAC biscuit.
Cream Bites CC4U’s 25 Days of Giving We hope you enjoy your autumn
16 Graduation with a Personal Touch edition of C-Salt!
Have a suggestion for the magazine?
Supporting Moora Youth Centre
r
Call the marketing team or send it to
17 Positive Opportunity marketing@catercare.com.au
Dawn and you
editorial team
SoupedUp HLAC Hero 2020!
Care Pride Community 3
THE YEAR
AHEAD
As we embark on 2021, there is optimism in the air that we
will progressively be enjoying greater freedoms to travel and
socialise as the COVID vaccine roll out gets underway. As service
providers, the most important thing for us to be thinking about is
our customers’ future expectations and how we will be delivering
consistent quality services, safely.
Cater Care aspire to a culture of Community Topics has been operating
Enabling Safety. This means that we within the Cater Care Urban operation
will continually provide knowledge for some time, and with significant
and information to enable us to effort and the technical expertise of
demonstrate great safety behaviours in David Rogers, Community Topics
everything that we do throughout our started rolling out to our remote
working day. Commencing in January, Village Operation in September 2020.
our Safety Team launched our online Initially including topics such as
Electronic Safety Board. This Initiative Customer Service, Home Away from
enables us to display new and critical Home Experience, and Colleague
information to our teams in real-time Interaction, these discussions are
across our Remote operations. As 2021 undertaken by way of short catch-
progresses, we will continue to expand ups between teams to help shape our
NEIL EAST
this project to progressively include all service delivery; to reflect the local Chief Operating Officer Remote Division
remote sites. community and its expectations of us.
Quality of Service is at the core of With the growth that we experienced
what we do. Delivering outstanding through 2020, we have employed WE WILL CONTINUALLY
service is about us listening to our a few hundred new staff. Working PROVIDE KNOWLEDGE AND
customers and adapting our approach together using our Enabling Safety INFORMATION TO ENABLE
to reflect the important things to them Program and Community Topics US TO DEMONSTRATE
and the community. we can ensure that everyone plays GREAT SAFETY BEHAVIOURS
their part in creating a positive
Consistency in services represents IN EVERYTHING THAT
safety environment and you have a
a large part of perceived quality. WE DO THROUGHOUT
voice in how we tailor our service at
To support consistency, Cater Care OUR WORKING DAY.
each Village.
operates a program called Community
Topics, designed to enable open
discussions and alignment within Neil
our teams about key elements of
our service.
4
LEADING THE WAY IN 2021
NSW Operations Manager - Urban, Penny Moran recently
completed her Diploma of Leadership and Management. The
course focused on a range of areas for applying leadership and
management principles in the daily role of managing our team
members, through topics such as Emotional Intelligence, Workplace
Relations, Communications, Building Service Excellence, Operational
Planning, and much more.
Penny said the program was in 2020 made coursework and study
challenging, leading her to think just that little bit harder. Michelle
about new ways of doing things in the said: “Many of our Managers have
workplace, “The course was constantly gone through this course with other
making me reflect on how I manage classmates in a face to face session.
people and the types of people I With 2020 being a year of virtual
manage. I realise that I must alter my classrooms for all training, it was a
approach according to the situation. harder road Penny had to take, but she
No two people are the same, and no persevered and succeeded, which is a
two situations are exactly the same, so credit to Penny and her great attitude
Penny
I need to change my management and of never giving up!”
leadership style according to the need
Ensuring our staff have the leadership
and person.” is an ongoing continuum, but that
and management they deserve is not a
we need to keep ‘topping up’ our
NSW General Manager - Urban, one-off task that ends when we assign
leaders' knowledge to support our
Michelle Massey (Penny’s Manager) a manager. Courses like the Diploma
people, which is a key ingredient in
appreciates the work put in by Penny, of Leadership and Management not
our Cater Care Way. Congratulations
and particularly because the situation only demonstrate that development
Penny on a great achievement!
PERSEVERANCE PAYS OFF!
Congratulations to newly qualified Chef Nina Burnett from Dale
Cottages in Western Australia. While last year was quieter on
many fronts, there was plenty of cooking competence being
gained, with Nina completing her Certificate in Commercial
Cookery with Cater Care.
Nina, who has been working with us and how her studies helped at Dale
since 2013, saw the opportunity three Cottages. Finally in January 2021 Nina
years ago to take the next step in received her qualification and thanked
her career and develop her cooking our client and the talented team
skills into Chef qualifications. With at Dale Cottages for their support
the support of Joe Camilleri (WA and motivation.
State Manager) Nina enrolled in an
Joe Camilleri said, “When you get a
apprenticeship course with TAFE
staff member like Nina who comes
and started classes as part of her
in every day, does her job and helps Geoff and Nina
development schedule.
others do theirs you see something
Nina persevered with TAFE and has that just tells you there is more that
brought her new skills into Cater we can do for this person. I can really Staff continually develop and grow
Care, providing valuable input into say the payback we gain from what with Cater Care over the years, and
site menu development. Geoff Howell, Nina does in the kitchen for our clients Nina is another great example of the
Chef Manager at Dale Cottages and and staff is ten-fold as she never stops right spirit, attitude and determination.
Tony Quigley, Operations Manager, sharing her skills and adding value to Cater Care is always seeking
noticed the positive changes in Nina our site. Congratulations Nina!” apprentices, so contact your Manager!
Care Pride Community 5
THE VALUE OF WORK
A friend recently made the decision to return to the workforce after an absence of eight years.
She had some anxiety in returning, so she started with voluntary work as a way to ‘break back’
into the working world.
So this made me ask, “What are Hone Your Skills and Learn
the tangible and intangible benefits New Ones
of working?”
Work helps you upgrade your skills
For the vast majority of us work is and continuously learn new ones. Not
necessary to pay our bills, but 2020 everything you need to succeed is
has highlighted benefits of working taught in school.
that may not have been evident until
they were removed. A job helps you gain practical
knowledge and skills in your particular
Think of the daily interactions with field of interest, and helps you grow
colleagues that no longer occur as an individual. If your longer-term
when working remotely, or when ambition is to establish your own
you have so much PPE gear that business, working for various
natural communication (non-verbal) companies can serve as a good
is obscured. training ground.
So what are some of the benefits of
work that are non-financial? Meet New People
You will meet more people, with
A Sense of Identity different personalities, backgrounds,
When you meet people the first thing and skill sets, if you have a job,
fostering new relationships with people JAMES MOFFATT
that you’re asked is usually your name. General Manager VIC, TAS, QLD, WA, SA
Next is, “What do you do?” you otherwise would not have met.
Unless forced to get out and meet
Although your job is not an indication new people, we often don’t have the
of everything about you, it is typically LEARNING IS ONE
motivation to do it.
what people are interested to know OF THE MOST FUN AND
about you first. It serves as a starting ENRICHING PARTS OF LIFE,
Understand Yourself and the AND A HEALTHY DOSE OF
point of conversation, but you
World Better INTELLECTUAL CHALLENGE
shouldn’t let your sense of identity
and self-worth revolve solely on When you move through different IS USUALLY GOOD FOR YOU
your career. roles, you learn more about yourself.
Unless challenged to step up in a new
Intellectual Challenge role, you may not realise how much
you enjoy it. A new role allows you to Health Benefits
Learning is one of the most fun and experience situations that can help
enriching parts of life, and a healthy Employment is good for your mental
you understand the business and health as it allows you to meet people,
dose of intellectual challenge is usually yourself better.
good for you. However, not everyone boosts your self-esteem, and gives you
is hard-wired this way, and a challenge a sense of purpose and identity. The
Meaning and Purpose thought of contributing to something
is not the main thing that everyone
wants to get out of a job. Although this might sound odd, bigger than yourself can keep you
having a job can increase your sense happy and fulfilled with your life.
You will be surprised by how much
of meaning and purpose. It may seem A steady paycheck will help save
you learn by being around people with
like other jobs are more meaningful you from the stress of trying to make
diverse experience, backgrounds, and
than yours, but remember, no matter ends meet. High stress has major
skills, who are willing to share what
what your job is, it has purpose, will health implications, and people who
they know. You may learn wisdom
contribute to the public good, and have satisfying jobs in a healthy work
from a seasoned professional, and at
keep the economy moving. environment are less likely to develop
the same time, creative approaches
and fresh perspectives from a such stress-related illnesses.
younger peer.
James
CARING IN THE COMMUNITY
In November 2020, we launched Cater Care's official
Corporate Social Responsibility (CSR) program across
all of our sites - CARING IN THE COMMUNITY.
Our Caring in the Community “I’m proud of how quickly the Cater
program sees us partnering with Care community has embraced the
two respected national charities program; it's exciting to see that we've
– Lifeline and Foodbank. already surpassed our initial target
and we look forward to building on
Lifeline is a long-established national
this result." said CEO, Colin Redman.
Marlous Teh Partnerships Executive, Lifeline charity that provides 24-hour crisis
and Colin Redman. support and suicide prevention Our CSR commitment isn't just
services to all Australians. Foodbank an event; it's a journey. Embedded
is Australia’s largest hunger relief in Cater Care's values of Care, Pride,
organisation, providing food for and Community is our commitment to
77 million meals a year to over making a difference with our program.
2,600 charities nationally.
It's fantastic to see that we've
Our fundraising campaign commenced surpassed our first donation target,
in the first week of December, inviting and we look forward to continuing the
employees to participate in activities journey. We encourage you to join us
to raise awareness, donate goods for such a worthwhile program; please
and funds for our charity partners. contact marketing@catercare.com.au
As a result, we are very excited to if you would like to know more about
announce that more than $15k has Caring in the Community.
been raised since our launch.
OUR VISION
To develop and promote an ethical and enduring
framework that employees, clients, and residents understand and value
OUR CAUSES AND WHAT THEY MEAN TO US
WELLBEING AND IMPROVING THE PROVIDING
SUPPORT ENVIRONMENT EDUCATION
for people with through protecting AND TRAINING
mental health and restoring native opportunities
conditions, and habitats, recycling, to people
the disadvantaged reducing emissions from disadvantaged
or vulnerable and waste background
May 27 – June 3, 2021 INDIGENOUS ENGAGEMENT
National Reconciliation Week
Activity June 1 - 30, 2021 CARING IN THE COMMUNITY
Calendar 2021 June 1 - 30, 2021
Foodbank Winter Appeal
CARING IN THE COMMUNITY
Lifeline Push-up Campaign
7
WELLBEING AND SUPPORT
PROUDLY SUPPORTING
Our Caring in the Community goal is to ensure that we continue to
build meaningful and positive impacts for the communities in which we
work and live. For the past 20 years, we've been so proud of our staff
and customers' charitable efforts around the country. It’s wonderful
to see our values upheld with such generosity of spirit. Read about
one of our fine examples by the team at Cataby Tronox in WA.
CATABY TRONOX DONATE TO
MAKE A WISH FOUNDATION
Starting in 2016, Steve Pople Steve said, "The residents are always
- Cataby Village Manager, and eager to purchase a ticket or two to
Charmaine Flinn - Minesite raise as much as possible and hopefully
more than previous years, and this year
Cleaner, at CCS site Catably 1st of 20 Prizes up for the win!
we did - we raised $1,770.30."
Tronox in WA have been the
driving force behind significant "We wouldn't be able to do this
site fundraising activities. without the support of everyone on
site. it's a great result."
Motivating the client, residents, and
On raffle night Chef Craig Hammond
staff, Steve and Charmaine have
delivered a delicious Christmas feast,
raised more than $9k through goods,
and the dining room was full of raffle
donations and raffles for Autism WA,
ticket holders eager to win one of
Motor Neuron Australia and St John Charmaine and Steve
20 prizes.
Ambulance Service.
“What Steve, Charmaine and the
Christmas 2020 saw the Cataby Sincere thanks to all who support
Cataby Tronox team have achieved is
community come together once and donate prizes, Cater Care
a great example of Community and
again to support one of their long Services, Tronox Cooljarloo, Piacentini
one to be very proud of.” said General
time charity favourites, 'Make A Cooljarloo, Curtis Electrical, and
Manager Western Region Operations,
Wish Foundation'. Iluka Cataby.
John Mooney.
CARE FOR A CLEANER ENVIRONMENT
Supporting our common objectives for AVOIDED 3,631 KG OF PLASTIC
sustainability, we implemented BioPak Choosing more sustainable alternatives I M PA C T C E R T I F I C AT E 2 0 2 0
Packaging at our IGO Nova site in WA. to finite fossil-based plastics helps
fight plastic pollution.
BioPak produces sustainable,
environmentally friendly packaging, SUPPORTED RAINFOREST RESCUE
focusing on reducing tree-based paper In 2020, you helped BioPak plant 2,098
and fossil fuel-based plastic, offering trees and funded the propagation of
an eco-friendly alternative. 9,375 seedlings. CATER CARE SERVICES
By choosing BioPak Packaging we have
contributed to positive change.
Cater Care Services purchasing from John Mooney, General Manager
BioPak has culminated in the following Western Region, said, "This is a
values for 2020: tremendous initiative and result. A real
demonstration of our values, Care,
OFFSET 28,914 KG OF CARBON
OFFSET AVOIDED SUPPORTED
28,914 KG 3,631 KG RAINFOREST
Pride Community. Based on the figures OF CARBON
That’s equivalent to driving
OF PLASTIC
Choosing more sustainable
RESCUE
In 2020, Cater Care Services
That's equivalent to driving 101,477
101,477 km in a new car. alternatives to finite fossil- helped BioPak plant 2,098 trees
Reducing carbon emissions based plastics helps fight and fund the propagation of
they have provided, it's truly amazing
mitigates climate change. plastic pollution. 9,375 seedlings.
km in a new car. Reducing carbon
what impact the effort has yielded, and
emissions mitigates climate change.
congratulations to all involved."
8
CATER CARE STARTS AT
LINCOLN COLLEGE
Founded in 1952, Lincoln College in SA had an initial intake of
approximately 23 residents, today Lincoln is home to 200 residents
and has become a well-known and respected college. Students
from across Australia and the world come to Lincoln to enjoy a
multicultural community of inclusion.
Cater Care won this contract recently In addition to an improved service,
and began service in January 2021, and much to the students' delight, Karen
which coincided with the opening of Lincoln College’s 36 year veteran Karen
the (COVID-19 revamped SANTOS Tour Reichelt will continue to be a part
Down Under) Festival of Cycling. of the catering services. A valuable
member of our new team, Karen will
To mark the catering services'
work closely with newly appointed Chef
commencement, and the prestigious
Manager, Danny Miller. Danny brings
cycling event, the catering team held a
an impressive amount of experience,
paella themed night. First impressions
having recently spent almost four
do count, and the students are more
years as Head Chef at the exclusive
than impressed with the service thus
restaurant and wedding venue – Mount
far, and not just with the paella!
Lofty House.
This year signals an exciting new
This is also an exciting new chapter for
catering experience for the students.
Cater Care and gives us the opportunity
An automatic pancake machine, fresh
to reconnect with a previous client at a
orange juicer, popcorn machine, new
new facility.
counter equipment, and updated
service options are just the beginning.
WELCOME TO OUR NEW SITE – This is a new site for Cater Care in
Queensland, and it was a joint effort
ST PATRICK'S COLLEGE! from the team to ensure the 2021
opening was successful. State Manager
Leigh Churchill, Operations Managers
Positioned on Townsville's Strand beachfront, St Patrick's College Bob Clarke and Lisa Masters, Union
is in an idyllic location overlooking the sea – hence the cafe name College Site Manager, Susan Nielsen,
‘Cafe by the Sea’. and Robbie Parle relief Chef were all
on deck to help out.
We provide tuckshop services for
400 day students and 120 boarding
students; with breakfast, morning
and afternoon tea, lunch, and dinner,
seven days a week, and theme days
of course!
So, kicking 2021 off in style, students
LtoR: Valentina, Rikke, Jammie and Jerad enjoyed a Greek-style menu and many
really embraced the theme, having
some fun and dancing to the Greek
music play-list.
Leigh said, “I'm proud of the team's
work and their expertise in catering
to students and the diverse culture
this school enjoys. This is an exciting
opportunity for Cater Care."
LtoR: Carl, Rikke and Jammie
Care Pride Community 9
CATER CARE’S BUSINESS
DEVELOPMENT TEAM
Two sectors - one team, charged with
developing new business growth across
the Remote and Urban business units.
‘It was the best of times; it was the worst
of times, it was the age of COVID-19…’
Not quite the words used by Charles Dickens but
undoubtedly reflective of where we find ourselves today.
COVID-19 has driven many changes, some good, some more
challenging and for many, it has made us reassess and find
new ways of working.
Jonathan and David
The Urban and Remote Business Development teams are
no different. Our responsibility is to develop new business
opportunities for Cater Care and assist with retaining existing
contracts within these sectors, and being the ‘voice of the
client’ within the business. Ultimately we ensure that Cater
Care has a sustainable business and growth.
COVID-19 meant that we had to find new ways of working,
to continue to build relationships and develop opportunities
without our ‘normal’ processes. Limited travel, working from
home and not being able to attend conferences or engage in
face to face meetings or presentations meant that we needed
to rethink our way of working.
Christine and Hayley Shelly
This is a tale of two teams coming together with a focus
to draw on the strengths and knowledge of both teams, to
better align our processes and achieve best practice across "COVID-19 MEANT THAT WE HAD TO
our sectors. By adapting our ways of working, the Urban and FIND NEW WAYS OF WORKING, TO
Remote Business Development teams are jointly delivering CONTINUE TO BUILD RELATIONSHIPS AND
better outcomes for Cater Care. DEVELOP OPPORTUNITIES WITHOUT OUR
There has been a heightened period of learnings with some ‘NORMAL’ PROCESSES."
trial and error regarding how we connect with the market,
research, build relationships and even present our tender
proposals. The benefit of working together means that we Jonathan Storer leads our Urban Development Team and has
have shared our experiences and adjusted our approach. a particular focus on Aged Care. He is supported by David
O’Brien, who is our Education sector specialist. Within the
We have attended virtual conferences, both as presenters Remote Team, Christine Charlton provides oversight and is
and exhibitors, engaged in webinars, and even virtual responsible for developing national contract and strategic
networking. The early days were hit and miss as businesses partnerships, and is supported by Hayley Steyn for new
learned to use systems such as Zoom, Hangout, and business and Shelly Sidell for our contract retention.
Microsoft Teams. Fortunately, the quality of these has
improved, and we are now developing our own webinars and Our business development team members have an average
virtual events. length of service with Cater Care above ten years. Our
success in delivering depends on the team’s knowledge,
The interaction between the two teams has given us a better experience and quality of the information and leads that
appreciation and understanding of each other’s sectors we receive. Quite often the best leads for new business
and has identified key strategic partners with whom we can come from our existing sites and employees. Should you
engage to provide opportunities for both Urban and Remote. become aware of any changes in the market or potential
There was an expectation that COVID-19 could disrupt our opportunities, please reach out to any one of us and let
future opportunities, but this has not been the case. We us know.
have had to find new ways of working, but we are even more
optimistic about both sector's future outlook.
For a service solution tailored to your specific needs, contact us:
Jonathan Storer David O'Brien Christine Charlton Hayley Steyn
0424 175 949 0424 190 566 0408 496 207 0429 542 682
jonathan.storer@ david.obrien@ christine.charlton@ hayley.steyn@
catercare.com.au catercare.com.au catercare.com.au catercare.com.au
2020–2021
Culinary Excellence Award
Winners: Paul Santa Maria, Chef Manager, CCA Adventcare
Paul is a committed cook-fresh Chef for all the residents' meals at Adventcare
in Victoria. Taste and presentation are extremely important to Paul, and he
takes great pride in serving the best meal possible. As many residents follow a
vegetarian lifestyle, Paul is acutely aware of the care, innovation, and support
required to deliver on quality and expectation.
Paul's approach to the residents' food choice is open and supportive, and he is
proud of the positive feedback received in acknowledgement, which has had a
flow-on effect to his staff.
2020–2021
Customer Care Award
Winner: Mark White, Key Account Manager, CCA Westminster
Throughout the COVID-19 outbreak, Mark has worked diligently to minimise the
impact on the entire school. With consistent communication and listening to all
stakeholders, he successfully reorganised a reduced service in five key areas -
modifying each in varying degrees to comply with Government mandates. Mark
used a similar approach to relaunch all services without a glitch.
Mark has a solution-focused and proactive approach to managing the whole
process with clear and accurate communication. Mark takes great pride in his
team and their accomplishments and continually demonstrates his commitment to
customer service for Westminster School.
2020–2021
Community Excellence Award
Winner: Bernadette Mallaghan, Utility Supervisor CCS Ernest Henry
Bernadette has been instrumental in shaping the Mount Isa Indigenous recruitment
program. She always welcomes her colleagues to the village, securing lockers for
their belongings and ensuring they receive training.
Bernadette checks upon them throughout the day to ensure they are engaged
and productive. It has been such a success that Cater Care is in the process of
recruiting additional team members. Well done Bernadette for being proactive in
the interest of the community.
Runners Up
CULINARY EXCELLENCE AWARD CUSTOMER CARE AWARD COMMUNITY EXCELLENCE AWARD
Chi Pham, Chef Manager, Andrew Yorg, Utility/Bus Driver, Jacqueline Santos, Chef Manager
CCA SCEGGS CCS NOVA CCA Glenaeon
Michelle Townsend, Key Account Heather Rowatt, Utility, Gary Owens, Maintenance
Manager, CCA NSW CCS Bonnie Doon CCS FMG RC95Care Pride Community 11
2020
– 21
2020–2021
Safety Champion Award
Winner: Simon Wilkinson, Site Manager, CCA Wesley Gardens
In the past year, Simon has focused on ensuring his site more than meets the
safety standard. Following an incident, Simon searched for the cause to develop a
plan to ensure the catering team could mitigate future risk.
His persistence identified the key contributor to the incident, eliminating it and
ensuring his residents' safety. The improvements have been such that the client
commented that it's a pleasure to inspect the kitchen. Well done Simon.
2020–2021
Teamwork Excellence Award
Winner: PAC Newcastle Team, CCA NSW
When the PAC Newcastle kitchen roof became damaged through a storm, the
Cater Care team worked in some very challenging conditions. There were days with
significant power interruptions - at times no power, hourly coolroom and freezer
inspections to reduce stock loss and continual personal safety checks.
Through all this, Allen, a new Manager to Cater Care, has led the team with a
smile and can-do attitude, a positive outlook that flowed onto the whole team.
Perseverance prevailed; employing great teamwork and ingenuity, for instance
using headlamps and portable lights to ensure minimal disruption to the residents.
2020–2021
Excellence in Leadership Award
Winner: Attila Balla, Head Chef, CCA Westminster
Attila always shows excellent leadership. He supports and motivates every team
member to achieve their best, whether it be food preparation, presentation or
workplace practices. He provides constructive feedback where needed. Attila also
has a great rapport with the students, teachers and the wider school community and
encourages the team to follow his example.
Attila always has a smile on his face no matter how stressful situations can get. If a
colleague struggles with their workload, he is not afraid to jump in and help them
achieve results. His positivity is infectious - after all, teamwork makes the dream work!
Runners Up
SAFETY CHAMPION AWARD TEAMWORK EXCELLENCE AWARD EXCELLENCE IN LEADERSHIP AWARD
Wendy Ho, Chef Manager, Mark Zuidema, Utility, Leigh Churchill, State Manager,
CCA Arcare Peregian Springs CCS FMG RC50 CCA QLD
Geoff Howell, Chef Manager, Geoff Howell, Chef Manager, Anabela Marques, Site Manager,
CCA Dale Cottages CCA Dale Cottages CCA Hillside12
Charred
Black Bean, Mushroom,
Quinoa and Chipotle
in Adobo Burgers
Welcome Autumn with a delicious,
easy to make vegetarian burger
n
Tas te o f
recipe perfect for a BBQ with
Au t ufm
family and friends!
Whether you're concerned for
health, the environment or animal
welfare, it is estimated that 12% of
Australia’s population now regularly
ac t
eat a vegetarian diet. In recognition
of the growing popularity of this
diet, we have created a vegetarian
burger recipe, that we think
will be enjoyed just as much by
meat eaters!
The patty is made with SERVES 4 200gm Tinned Black Beans — drain
mushrooms, black beans and 55gm White Quinoa — cook as per
white quinoa and along with a INGREDIENTS manufacturer’s instructions
number of other ingredients, 150gm Whole Egg Mayonnaise 70gm Fine Breadcrumbs
flavoured with the sauce
3 tsp Chipotle in Adobo — sauce only
found in Chipotle in Adobo, To Taste — Sea Salt and Finely Ground
a staple Mexican ingredient 100gm Red Onion — top, tail, peel, Black Pepper
made with smoked and dried halve and roughly chop As Required — Extra Virgin Olive
Jalapeño chillies. 60gm Field Mushrooms — Oil Spray
roughly chop 4 Brioche Burger Buns — cut in
These chillies are rehydrated
50gm Button Mushrooms — half widthways
and canned in a sweet and
tangy sauce made with tomato, roughly chop 12 Baby Cos Lettuce Leaves — remove
vinegar and garlic and found 1 tsp Chipotle in Adobo — sauce only outer leaves and core, use inner leaves
in most supermarkets. The only, rinse and drain
½ tsp Sweet Paprika
chillies can be offered as an 8 slices Vine Ripened Tomato
accompaniment, but be warned 1 tsp Ground Cumin
4 slices Swiss Cheese
they are hot! 1 tsp Ground CorianderCare Pride Community 13
METHOD to blend for a further 10 seconds through and lightly browned on
or until the black beans have each side. Remove from the heat
1. In a mixing bowl, add the been roughly chopped. and keep warm.
mayonnaise and 3 teaspoons of
sauce from the chipotle in adobo, 5. Remove the mushroom mixture
and place in a mixing bowl. Add
TO SERVE
then whisk to combine. Cover
with cling wrap and refrigerate white quinoa and breadcrumbs, Lightly toast the burger buns, then
until required. mix to combine and season place each bun base cut side up on
to taste. a clean work surface. Lightly spread
2. In the bowl of a food processor,
6. Shape the mixture into 4 evenly the bun bases with a portion of the
add the onions, mushrooms and
sized burger patties, place on a chipotle in adobo mayonnaise, then
1 teaspoon of sauce from the
clean plate, cover with cling wrap top each with three lettuce leaves, two
chipotle in adobo, blend until the
and refrigerate for 1 hour to allow slices of tomato, one slice of Swiss
ingredients are finely chopped.
the burger patties to chill and cheese and one burger patty, then
3. Add the paprika, cumin and firm up. lightly top with a little more chipotle in
coriander to the mushroom adobo mayonnaise. Gently place the
mixture and continue to blend for 7. Lightly spray oil a saute pan and
bun lids on top. Serve accompanied by
a further 30 seconds. place over a moderate/low heat,
an optional side of thick cut potato or
once warm, in batches, add the
4. Add the black beans to the sweet potato fries.
burgers, cook for 2 minutes on
mushroom mixture and continue each side or until they are heated14
TASTE OF AUTUMN
RECIPE DELIVERS!
Dietary fibre is a plant based nutrient
that can be found in a variety of foods
such as fruit, vegetables, nuts, legumes/
lentils, breads, cereals, rice and pasta.
Fibre is one of the only nutrients that
does not get completely broken down
in the process of digestion. Getting
enough dietary fibre from your diet
A nz ac
Tas te o f
is important for overall health and
disease prevention.
There are two main types of fibre which both
play different roles in the body. These are:
Soluble fibre - This fibre attracts water to form
a thick gel, and is completely broken down by
the bacteria in the colon. This helps to keep
the colon wall healthy. Good sources of soluble Nothing much beats the flavour
fibre include fruits, vegetables, oats, barley of a homemade Anzac biscuit!
and legumes. So to commemorate this year’s
Anzac Day and inspired by the
Insoluble fibre - This fibre helps to increase the
classic Devonshire tea, we have
weight and volume of faeces and produce softer
developed a recipe perfect
stools, helping to keep your bowels regular.
for an indulgent morning or
Insoluble fibre is found in whole grain breads
afternoon tea that incorporates
and cereals, nuts, seeds, wheat bran and the
homemade Anzac biscuits
skin of fruit and vegetables.
topped with Chantilly cream
It is important to be eating a variety of high and passionfruit.
fibre foods each day.
Anzac biscuits were made by
Our Taste of Autumn recipe delivers on being a mothers, wives and girlfriends
great source of both soluble and insoluble fibre as a long shelf life, high energy
from the addition of black beans, mushrooms supplement for bread. The
and quinoa. This recipe makes a tasty balanced biscuits had to keep fresh for
vegetarian alternative for a weeknight dinner. months of un-refrigerated travel
by ship to Turkey to help feed
Australian and New Zealand
soldiers fighting together as
the legendary Anzacs in World
War 1, 1915 Gallipoli Campaign.Care Pride Community 15
ANZAC BISCUIT METHOD
1. Pre-heat an oven to a moderate Repeat the process, allowing
PASSIONFRUIT temperature - 160°C. Lightly
spray oil and line with baking
sufficient room (2cm) between
CREAM BITES
each biscuit for the mixture to
paper the required number of spread whilst baking. Place the
baking trays. tray/s into the oven and bake for
SERVES: 4 2. In a mixing bowl, add the flour, 15 minutes or until the biscuits are
oats, the first quantity of caster a light golden brown colour and
INGREDIENTS sugar and desiccated coconut, firm to touch, then remove from
then mix to combine. the oven and allow to cool in the
As Required — Extra Virgin Olive tray/s for 5 minutes.
Oil Spray 3. In a second mixing bowl, add and
mix the boiling water with the 8. Remove the biscuits from the
As Required — Baking Paper bicarbonate of soda until it has baking tray/s and place onto a
completely dissolved. cooling rack to finish cooling
1 ¼ cups Plain Flour and crisping.
4. Over a moderate heat, in a
1 cup Rolled Oats saucepan, add the butter and 9. In a mixing bowl, add the cream,
golden syrup, stir until the butter the second quantity of caster
½ cup Caster Sugar
has melted and completely sugar and vanilla essence. Using
¾ cup Desiccated Coconut combined with the golden syrup. a balloon whisk, whisk until the
cream forms soft peaks. Add the
1 ½ tbsp Boiling Water 5. Add the bicarbonate of soda
passionfruit pulp and gently fold
mixture to the butter and golden
½ tsp Bicarbonate of Soda through, then cover with cling
syrup mixture, stir until they
wrap and refrigerate.
150gm Unsalted Butter — warm are combined, then remove the
to room temperature and cut into saucepan from the heat. TO SERVE
2cm dice 6. Add the butter and golden syrup
Place the Anzac biscuits flat side up
2 tbsp Golden Syrup mixture to the flour mixture. Mix
and top each with a small dollop of the
until combined.
300ml Thickened Cream passionfruit cream, then arrange on a
7. With clean, lightly oiled hands, serving board or platter before serving.
5 tsp Caster Sugar take a whole walnut-sized piece
of the mixture and shape into a
½ tsp Vanilla Essence ball, place on a tray and gently
120gm Passionfruit Pulp in Syrup press to slightly flatten.16
GRADUATION
WITH A PERSONAL TOUCH
Amongst the uncertainty surrounding COVID-19,
it is essential to remain focused on the positives
and to help others where we can.
For schools in Australia, like many across the globe,
2020 was a challenging year for educators and students.
However, the extent of closures were varied, and most
experienced significant interruptions, which caused a great
deal of anxiety and concern.
Australian schools and universities quickly transitioned LtoR: Mike, Tremain, Nan and Kevin
teaching activities to online formats. For many Indigenous
students, this meant leaving cities where they had been
boarding and returning to their families and communities.
Cater Care operates in Indigenous boarding schools and
education centres across Australia. One of the campuses
severely affected by the school closures was Wiltja Anangu
Secondary College, and the adjacent Wiltja Boarding for
Indigenous students from remote communities in South
Australia, Northern Territory and Western Australia.
With student numbers greatly reduced, the Year 12
graduation for boarding students consisted of two
students - Tremain Strangways and Nan Walkabout
from Indulkana Community on the Anangu Pitjantjatjara
Yankunytjatjara (APY Lands), so a graduation ceremony
seemed unlikely.
For Wiltja Boarding’s staff and Manager, Anthony
Bennett, this was not the end to secondary education
CATER CARE’S STAFF BUILD STRONG POSITIVE
they had imagined for the students. Knowing this, Cater
RELATIONSHIPS WITH THE FACULTY AND THE
Care Operations Manager Richard Gibson, and State
STUDENTS AT ALL THE SCHOOLS WE
Manager SA/NT, Mike Adams worked with the school, and
HAVE OPERATIONS.
organised a graduation event to celebrate Tremain and
Nan's successes.
"The teachers told stories about the students' educational
The personalised ceremony, held at a city restaurant, achievements as they handed out awards, which
included Tremain and Nan's families, friends and the Wiltja demonstrated their level of care and passion for Indigenous
staff who have been a part of their education journey for student learning, which is commendable."
many years, making this occasion very special.
Cater Care’s staff build strong positive relationships with
Mike and Cater Care’s Indigenous Participation Manager, the faculty and the students at all the schools we operate
Kevin Alley also attended the event, grateful for the within. These relationships result in positive, healthy
opportunity to participate in the celebration, and on behalf outcomes for the students and for Indigenous students
of Cater Care pledged $1,000 toward future Wiltja scholars. this can be life-changing, and Cater Care is proud to be
Kevin Alley said, “The graduation was an experience in a position that contributes, albeit in a small way, to
I will fondly remember. Knowing Cater Care helped their success.
give Tremaine, Nan and their families (some of whom As with previous graduate students, Tremain and Nan will
had travelled from the APY Lands to attend) a night to encourage others to emulate their success by returning to
remember is very special. help future students - how wonderful!
SUPPORTING MOORA YOUTH CENTRE
Late last year, Moora Youth Centre Youth Worker - Hayley Jorissen organised her site NAIDOC event.
The young people at the centre were invited to create an art piece interpreting past NAIDOC themes.
While Cater Care donated the food for the event, Iluka staff did the hard-yards and helped with the BBQ preparation and
cooking. A collaborative, community event - well done to all, especially the budding young artists!Care Pride Community 17
POSITIVE
OPPORTUNITY
Site Manager at St Sergius Aged Care in NSW,
Olive Valencia (and team), invited St Sergius
staff to join them at their planned NAIDOC
Week Toolbox Talk.
The group examined this year's NAIDOC Week theme
(Always Was, Always Will Be), Cater Care's RAP document,
and the rich and diverse Australian Indigenous culture,
followed by a delicious and beautifully presented LtoR: Jenisha, Katrina, Roshan, Joseph, Xavier, and Olive.
afternoon tea.
For many of the 15 attendees, particularly the St Sergius
Staff, Director and Deputies, it was the first time they had
the opportunity to learn about Cater Care’s commitment to
reconciliation and participate in a NAIDOC celebration.
Well done St Sergius, you saw an opportunity for inclusion
and engagement.
LtoR: Donna, Geoff, Mandeep, Rhona, and Rajesh
Hoshi
SOUPEDUP HLAC COMMUNITY SHINES
HERO 2020! AT DALE COTTAGES
Congratulations to our Chef Manager Hoshi Despite the challenges of 2020, Chef Geoff
Panthaki at Baptcare Westhaven, Victoria Howells and his team continued to deliver service
for being awarded 2020 SoupedUp HLAC excellence and support the staff and residents at
(Hospitality, Lifestyle & Aged Care) Hero. Dale Cottages and Greendale Centre in WA.
The staff at Baptcare Westhaven receive compliments from An important date in Dale Cottages calendar is recognising
residents every week and want Hoshi to be recognised their volunteers' outstanding commitment at a Christmas
for his dedication, catering to over 127 residents of many breakfast. As with all things 2020, many last minute
different cultures. adjustments were made for this event to go ahead, and the
catering team met the challenge!
Hoshi puts a smile on residents' faces every day. Even
during the lockdown, Hoshi placed personalised tray mats A week later and the WA team delivered a memorable
daily on trays to make residents feel unique and make Christmas lunch. With Cater Care once again generously
them smile. Additionally, Hoshi continues to work with donating the main lucky door prize (Christmas Hamper),
lifestyle staff to incorporate wonderful food for all events. there was a little extra cheer – everybody loves the
opportunity to win a prize!
Thank you for caring Hoshi.
Also during the recent shutdown, the Cater Care team
once more showed their commitment to the local
community by providing an extended Meals on Wheels
service to the Greendale regulars and the village residents.18
GETTING
TO KNOW… HARD WORK
JORDYN FLAVELL PAYS OFF
HUMAN RESOURCES We often start the year off with goals in mind;
Q. Where do you work, and who do you however, when you manage to start the year with
work with? a new chef qualification, then you know you’ve
I work in the Sydney Office, in the Human
kicked a goal already, so it’s a great start to 2021!
Resources department. Our team supports Brett Lockhart works at our NSW CCA site, Pacifica Aged
and works alongside Operations and we Care. Over the years he has been developing his skills
also assist the whole business with any in Commercial Cookery with the aspiration to one day
Human Resource related inquiries. become a Qualified Chef. In January 2021, Brett completed
Q. What does your job involve? his course and qualifications, making his goal a reality. With
support from the talented team at Pacifica, Operations
As a Human Resources Advisor, I complete Manager and client, Brett has worked hard over the years
a variety of tasks which include assisting to achieve this success.
with the onboarding of new employees and
ensuring staff have the proper clearances to Brett is one of the many great staff members who
work on site. Audit Reports for the business, complete their qualifications and feature in this magazine.
fielding general enquiries from the business, But what exactly do chefs like Brett study? OK...here’s
and am currently administering the 2019- just a few of their learnings: all white and red meats, all
2020 Performance Reviews. seafood, vegetables, salads, desserts, sauces, soups, cakes,
costings, menus, hygiene, safety, equipment… this list goes
Q. What do you love about the job? on!. Not to mention areas like Farinaceous dishes (yes grab
I love working with a collaborative team, I the dictionary for that one!).
also love how no two days are the same, so So it’s pretty clear that the years required to become a
my job is both challenging and rewarding. Chef are well spent, and congratulations well deserved. We
Q. Who inspires you? asked Brett how he felt, “I really enjoyed the learning and
variety of foods I was able to gain competence with, and
My family, friends and colleagues help me now use in my role.”
to grow and support me when I’m having a
hard day so I can keep moving and to focus “We are really proud of Brett and the work he put in. The
on the positive. I am lucky to be surrounded support from our client was amazing and without doubt
by positive people. the team at Pacifica were great for their never ending
assistance.” said Penny Moran, Brett’s Operations Manager.
Q. Name three people you’d invite
for dinner? We continue to seek apprentices so if you would like to
develop and grow with our business simply contact your
I’d love to have a dinner made in Pop Punk Manager and discuss what is involved and the options
Music Heaven with: Patrick Stump, Brendan available. Your photo could be in here next, so set the goal,
Urie and Hayley Williams. and make your own great start to the year!
Q. What’s the best meal you’ve ever had? Congratulations Brett on a well deserved qualification.
There’s been a few, but Holy Basil in
Parramatta makes the most amazing Pork
Belly dish!Care Pride Community 19
Q. What does your job involve? Q. Name three people you’d invite
for dinner?
Everything related to the Urban
operations - each day is never the Celeste Barber - not only is she
same - it can be pitching Cater Care incredibly funny but went on to raise
to a prospective new client or getting more than $51million in donations
hands-on and serving lunch in the following the devastating bushfires
dining room at one of our 70 locations when the target was only $15,000.
in NSW.
Robbie Williams - the first concert I
Q. What do you love about the job? went to was Take That with founding
member Robbie Williams, with his
There are two things I love most
cheeky chappy banter he has certainly
about my job, one is coaching and
lived a colourful life and would have
developing the team. When my team
some great stories to tell.
is successful, so am I and the business
benefits. Second is the residents - I Jackie Gillies - I would invite
GETTING love nothing more than getting on a Jackie to dinner for her Psychic
TO KNOW… microphone at a residents meeting
and talking about food, which triggers
medium abilities and her sassy and
adventurous personality. She devours
MICHELLE beautiful memories for our residents. life with style and a smile - and lives it
to the shiny brim.
MASSEY Q. Who inspires you?
Q. What’s the best meal you’ve
Whilst I am not into politics, Jacinda
GENERAL MANAGER NSW Ardern leads New Zealand with her
ever had?
Q. Where do you work, and who do down to earth leadership style of A few years ago I discovered The
you work with? communication, empathy, honesty Zin House in Mudgee, utilising local
and leading by example - four things I produce at a kitchen table right before
I work at the Parramatta office in
strive for every day. your eyes. The set menu showcases
NSW, and have the pleasure of
authenticity, generosity and quality
working with our support teams,
– regional dining at its very best and
operations team and executives.
as a self confessed carnivore I even
devoured the vegan dish!
SERVICE AWARD
10 & 15 YEARS
Congratulations Denise, Sharon,
Narissa, Darren, and Daniel on
achieving your years of service
anniversary with Cater Care!
Celebrating 15 years service are
Denise Van Oirschot, Catering
Assistant at Snowy Hydro and Sharon
Dela Cruz, Catering Assistant at
Lilian Wells. Celebrating 10 years of
service are Narissa Caraig, Catering
Assistant at St Charbels, Darren
Almond Operations Manager based in
the Sydney Office, and Daniel Lopez
at Kambala who unfortunately was
unable to attend the ceremony.
LtoR: Colin, Denise, Sharon, Narissa, Darren, and Bryce
You have worked hard for this
accomplishment, so thank you for
being such valuable team members.
We truly appreciate your dedication
and applaud the commitment you
have demonstrated throughout
the years.
We look forward to seeing all of
the great things we know you will
achieve and wish you the best for
continued success!20
GETTING TO KNOW… GETTING TO KNOW…
GIBI VARGHESE SCOTT CIOFFI
RETAIL BUSINESS MANAGER SITE MANAGER
Q. Where do you work, and who do you work with? Q. Where do you work, and who do you work with?
I am currently working as Retail Business Manager at I work at Beverley Mine Site in the North East Flinders
Brisbane Domestic Airport. I have worked at the airport Ranges of SA. I work alongside an incredible leadership
for the last twelve years, and with Cater Care since team of Hamish McLean as Relief Manager and Greg
October 2017. I am about to move to the Herston Quarter Muir as Head Chef, and supportive, motivated colleagues
to mobilise and run our new contract there. who have a huge positive impact on our operation.
Q. What does your job involve? Q. What does your job involve?
I am responsible for the overall management of the My regular duties include administration, staff
contract, including financial and operational. In February, performance, camp presentation, and ensuring
I will move into a new role as a Senior Contract Manager Cater Care safety and standards are all in place. I
at the new Stars Herston Quarter. This will involve like to engage residents in conversations and have
managing three new retail contracts for Cater Care – The an approachable attitude, which I have found to be
Botanist Bar and Cafe, Herbert and Bramston Cafe, and a extremely helpful in getting feedback.
Boost Juice.
Q. What do you love about the job?
Q. What do you love about the job?
I love everything about my job. Coming from a 5-star
The most exciting part of my job is that there are always hotel/resort background, I never thought I’d find myself
new and challenging situations so I have learned a lot in the middle of the desert, but I thoroughly enjoy every
from my current role. My job involves good food, and a minute. The diversity in the role initially attracted me
high vibe workplace which keeps me going. It's always to mine site catering; no day is the same. Our staff and
a joy to see happy and satisfied customers who have a residents are extremely friendly, and there is a genuine
smile on their face. sense of community within the camp.
Q. Who inspires you? Q. Who inspires you?
I have a lot of people who inspire me and keep me going. My inspiration is my mother. She is a single mother, a
On a professional level it is the dedication, work ethics, successful businesswoman, extremely loving and has a
honesty, and motivating management I am under that positive attitude so you can’t help but smile when you’re
inspire me to do better every time. around her.
Q. Name three people you’d invite for dinner? Q. Name three people you’d invite for dinner?
Salt Bae – for the best steak (of course!) Justin Herald – Director and founder of Attitude clothing,
his rags to riches story, is very motivating.
Reynold for the dessert (from Masterchef fame)
Michael Jordan – I’m a huge basketball fan so why not
George Michael for some music!
grab a bite with the Greatest Of All Time.
Q. What’s the best meal you’ve ever had?
My partner Juliana’s parents who live in Brazil – I’m
I am always inclined to have steak, but the one I counting them as one!
remember was in New Zealand while on holiday which
Q. What’s the best meal you’ve ever had?
was garnished with a mouth-watering garlic butter
and herb dressing. Pearl Meat Tortellini from the Club Restaurant at Cable
Beach Club Resort & Spa, Broome WA.Care Pride Community 21
COMMIT TO SAFETY
As we welcome 2021 and start a new year we need to remember our health and safety must remain our number one priority
in the workplace.
It’s important that we continue to demonstrate positive safety behaviours in the workplace, which we can do by fulfilling our:
Commitment to Safety.
2021 RENEWED
SAFETY AWARENESS
On January 4, we ushered in a new era at
Cater Care with the implementation of our first
electronic safety board at one of our newest sites,
Savage River Mine in Tasmania.
The idea for an electronic live-streamed safety board Dennis and Robert
resulted from an Opportunity for Improvement (OFI)
raised within the business. utilise the platform, adding opportunities for greater
real-time interactivity, not just in safety messaging.
The initiative enjoyed strong business support from its
inception as it was immediately recognised for its improved It took a fantastic collaborative approach to develop this
communication method and education to our teams. technology – Innovations don't just happen. Thank you
to everybody involved in developing this solution, with
As the safety board is live-streamed, our safety team will
special mention to Jordan Conti - Group Safety & Wellbeing
update centrally and deliver in real time to sites.
Manager and Blair Logan – IT Manager. Jordan and Blair led
The ever-changing and challenging environments in which this project from the onset, spending many hours sourcing
we work demand a high level of situational awareness. It is the right hardware, developing software and refining our
crucial to have the ability to tailor consistent and efficient Safety Messaging Program to live-stream 'Enabling Safety'.
communications to support our safety performance whilst
So stay tuned for more updates and future advancements.
enhancing value for our teams, guests and customers.
Arno van der Burgt
The solution and platform are positioned for continuous General Manager - Eastern Operations
development. Many other applications in our business can
PERSONAL Booklet TEAM Booklet
SAFETY & WELLBEING FLU VACCINATION
ASSESSMENT TOOL (SWAT)
ENABLING SAFETY
ENABLING SAFETY
PROGRAM 2021
In our remote sector we’ve introduced the
Safety & Wellbeing Assessment Toolkit Flu Vaccinations are more important than ever,
(SWAT). to protect us. We are pleased to announce that
Cater Care will again be sponsoring the FREE
This new tool will provide resources to help our staff Flu Vaccination program for 2021.
understand and manage health and safety risks in
their workplace. All employees across all sectors are eligible to receive a
free flu vaccine.
Staff will have their own personal booklet to complete,
and booklets at their work stations to complete as a This will be done through TerryWhite Chemmart, keep an
team (eg: in the kitchen, on the housekeeping trolley). eye out for details!
The SWAT Booklet will be integrated to the remaining
business sectors in the near future. Stay safe and well!22
PLC YEAR 6 GRADUATION CHRISTMAS DELIGHT
The PLC Sydney team did a fantastic job of The Cater Care team at the Higginsville
decorating the room for the year 6 graduation. Gold Mine in Western Australia delivered
a Christmas feast hard to forget!
As in previous years, the Year 5 girls waited on tables with
teachers' help, making the outgoing Year 6 students feel Bon bons, tinsel, decorated tables, all gave the facility a
very special. joyous festive look and feel. From carved fruit to fresh
seafood and traditional Christmas fare, it was there.
A room full of colour; a joyful end of their primary school
years, and the start of bright things to come! Congratulations to all involved – you may have outdone
yourselves this time! How cute are those veggie figures!
COOKING UP A STORM AT CHRISTMAS AT NOVA
FRANCISCAN FRIARS
Besides being with loved ones, eating fantastic
Janelle Ostrowski, Chef Manager at Franciscan food is easily one of the most important activities
Friars in NSW, had a great time setting up the on Christmas day!
Christmas party.
Freshly Baked Vienna Loaf, Roast Turkey with all the
Janelle (with 14 years Cater Care expertise!) has been at the trimmings, Maple Syrup Glazed Ham, Roast Vegies, Crayfish
site for about 12 months and takes great care to listen to Halves, Oysters, Prawns, Seasonal Salads, and pièce de
the Friars' food likes (and occasional dislikes) to ensure they résistance - Christmas Pudding with Whipped Cream and
tuck into her menus. Fresh Vanilla Brandy Custard...and more!
She set about cooking up a ‘storm’ for the Christmas Congratulations team Nova in WA; through your teamwork,
party; the result was a beautifully presented and delicious the food, presentation, and decorations have come together
Christmas buffet that received many compliments on the to make it a most memorable day for all on site.
day. Congratulations Janelle.You can also read
