Insurance Industry Awards 2021 - Submission Criteria Guide - ANZIIF
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Australian
Insurance Industry
Awards 2021
Submission Criteria GuideIt is with great pleasure that I present the 2021 Australian Insurance Industry Awards
Submission Criteria Guide.
Hosted by the Australian and New Zealand Institute of Insurance and Finance (ANZIIF),
the Australian Insurance Industry Awards is the industry’s night of nights. 2021 marks
the 17th year of the awards, which are an annual celebration acknowledging the
accomplishments of individuals, businesses and discovering new talent across the
Australian insurance industry. It’s a night where we celebrate the positive impact our
industry has on the community.
This year, ANZIIF is accepting submissions into 17 categories. This will ensure there is
opportunity for a wide range of industry sectors to be represented and recognised as
the insurance ecosystem grows.
This year’s awards are centred around 2020, celebrating how our industry has
supported the customer, community, and its people. The judging panel will explore
how organisations or individuals have contributed to professionalism in the insurance
industry and how they have successfully addressed issues by implementing innovative
change.
This year, changes have been made to the general insurance categories, which see the
inclusion of categories for Small, Medium and Large General Insurance Companies with
criteria focused on customer outcomes. In addition, we have revised the broking and
authorised representative (AR) categories, and AR companies are now eligible to enter
the broking categories.
Awards for the Direct General Insurance Company, and AR Business of the year have
been retired.
Submissions open on Friday 30 April and close Friday 2 July. The Awards are decided by
an esteemed panel of industry Judges who read and score each submission individually
and vote under the supervision of EY. This guide outlines each award category and
the criteria required for submission and includes tips for writing an award-winning
submission.
Once again, I invite you to apply and participate in this wonderful celebration of our
industry. If you have any questions regarding the Awards, please contact ANZIIF Team
Leader, Events Rachel Magill on 03 9613 7273 or insuranceawards@anziif.com
I look forward to receiving your submissions and seeing you at the Awards at The Star,
Sydney on Tuesday 26 October. And, of course, best of luck.
Sincerely,
Prue Willsford
Chief Executive Officer
We are very proud to acknowledge Asia Insurance Review as the co-founding partner
of these awards.
2021 Australian Insurance Industry Awards 3Submission Guidelines & Tips
Entering the annual Australian Insurance Industry Awards is a great way to showcase your achievements, gain
recognition for your successes and promote your business to staff and customers.
We understand the effort, enthusiasm and time it takes to write an Awards submission.
Judges are only allowed to use the information provided in a submission, so putting effort into your document is
important. Across most categories, the top submissions can be within one or two marks of each other. Remember,
the Judges have many entries to evaluate in some categories, so make yours memorable and easy to read.
Your challenge is to write a submission with the goal of convincing the Judging Panel that yours is the best in that
category. Write it in a compelling way and make sure it is based on evidence.
Sponsorship management and judging are separate processes. Sponsors play no part in selecting the finalists or
winners. Each submission is assessed on merit against the judging criteria.
The following tips and guidelines provide an insight into the judging process and will assist you in writing an
award-winning submission.
1. The Judging Process it is included in the word count. Appendices are not
The Judges are well-respected, senior insurance recommended as they will be included in the overall
professionals selected from across the industry and word count. An allowance is applied to account for
volunteer their time to participate in the judging headers, footers, title pages and repetitions of the
process. The Judging Panel is overseen by a Presiding question which are not included in the final calculation.
Judge. Judges are bound by confidentiality agreements Pay attention to the weighting of each question, as this
and recuse themselves when a potential conflict will help you to decide where to focus your efforts.
arises. At no time are Judges who have identified a Make sure that your language is concise and
conflict allowed to read or deliberate on a submission. purposeful; for example, Judges are familiar with
There are two parts to the judging process. Net Promoter Scores, so don’t waste words explaining
them. Use infographics, diagrams and tables, as
Round 1 – Each Judge independently reads, reviews
these can be a more efficient way of communicating
and marks every submission across all categories
your point.
allocated. The Judges then submit their marking
sheets and scores to ANZIIF, which are collated 3. Addressing the criteria
and used to establish a list of finalists who will be In recent years, some submissions have failed to
considered on Judging Day. address all the criteria for the category being entered.
Round 2 – A Judging Day is convened with the Judging The Judges’ scoring sheets are aligned to the criteria,
Panel and the external auditor, EY in attendance. so it is essential you address each one. If you do not
Judges may attend in person or via teleconference to fully answer a criterion, you will receive no marks,
discuss the list of finalists for each category. The panel reducing your entry’s chance of winning.
discuss each of the final submissions and their ranking For some criteria, you may be asked to address several
after round 1. The finalists in each category are then parts of a question. The total points allocated to each
confidentially ranked by each Judge and provided to EY, criterion will generally reflect this. For example, a
who aggregate the rankings to determine the winners. three-part question may be worth 15 marks in total,
Judges are not privy to the winners until they are with each part marked out of five. If you only answer
announced on the evening of the Awards. one part of a multi-part question, your mark will be
2. Keeping to the word limit awarded accordingly.
Submissions are required to meet the specific word Judges only base their decisions on the information
count for a category and this is to be noted at the end you provide in your submission, so make sure that you
of the document. Submissions exceeding the word limit answer each part of each question thoroughly. Again,
by more than 10 per cent will incur a penalty deduction check the weighting of different criteria to determine
from the overall score. which questions require the most effort.
Word count software is used to verify your declared Submissions failing to address any of the criteria —
word limit. It is important to note that words in images/ for instance, by using a previous year’s criteria or
infographics/charts/graphs etc. are included in the providing information that does not address any of the
total word count. criteria — will automatically be disqualified and not
As a general principle, if you are directing the Judges sent to the Judges.
to read something as part of your submission then Avoid making vague or unsupported claims.Award-winning submissions always include data 7. Right to revoke an award
and evidence as doing so ensures credibility and The Presiding Judge has the right to revoke an award
believability. A general claim such as ‘customer made to an individual or organisation should that
satisfaction increased’ is much stronger when individual or organisation act in a manner that brings
evidence is given: ‘Customer satisfaction increased by the intention of the award into disrepute.
20 per cent, as demonstrated in the graph below.’
8. Varying criteria
There is no need to be concerned about the Only the Presiding Judge can vary criteria. Requests
confidentiality of information when providing for variation must be made in writing to Rachel
evidence to support a submission. All Judges sign Magill at insuranceawards@anziif.com. Please allow
confidentiality agreements and are excluded from five working days for a written response, which will
reviewing or participating in categories in which they include any conditions associated with the change
may have a conflict of interest. in criteria.
4. Tips for written submissions 9. Varying deadline
The 2021 Awards are for the period of 1 January In exceptional circumstances, the deadline for a
2020 – 31 December 2020, (unless otherwise submission may be extended by a maximum of
indicated) and they relate to your Australian business three working days. Requests for variation, along
operations only. Please ensure that this is reflected in with an explanation must be made in writing to
your response. Rachel Magill, Team Leader – Events at
Winning submissions answer the criteria in the insuranceawards@anziif.com. Please allow one
order in which it is presented, which is mirrored in working day for a written response, which will include
the Judges’ scoring sheets. When addressing each conditions associated with the change in deadline.
criterion, include a heading, presenting all your 10. Submitting
responses within a single document. Make your
Submissions can be made online at anziif.com/awards
submission less text-heavy by including graphs,
or via email to insuranceawards@anziif.com. If
diagrams, illustrations, infographics, charts and
submitting by email, please ensure to include the
images, as these visual elements can enhance your
cover sheet and other accompanying documentation
entry’s readability.
which can be downloaded from anziif.com/awards.
You don’t need to spend a lot of money or time on
presenting the most creative or visually appealing
11. Notification of finalists
submission. A well-written, thoughtful response Company-based award finalists and Young Insurance
presented in a Microsoft Word document will attain Professional of the Year finalists will be notified in
a higher score than a submission that is highly writing within three working days of judging day.
creative but doesn’t address the criteria. Insurance Leader of the Year and ANZIIF Lifetime
Consider asking an independent person who is not Achievement Award finalists will remain confidential
close to the entry to judge it against the criteria to until they are announced at the Awards event.
ensure you have not missed anything and to check Announcement of finalists will be made in a
spelling, grammar and syntax. media release and via email to ANZIIF members.
Be careful about recycling award entries from Please ensure the cover sheet is included with
prior years, as judging criteria and focus can vary your submission and the correct company name is
substantially from year to year. included in all documentation.
Note: When sending your submission, please don’t Please note that if only one submission is received for
send it as a locked PDF file. a category, Judges will make an award in the category
based on the merit of the submission received and
5. Choosing award categories wisely finalists will not be announced.
A good submission requires a great deal of work, so
12. Help and further information
don’t be tempted to enter multiple categories unless
If you’re in doubt or need help, give ANZIIF a call.
there is a good reason. In the past, some companies
The team are well versed in the awards criteria and
who entered many categories, failed to address the
can answer any questions about the criteria or the
specific criteria for each category.
process. Asking us may help you to improve your
6. Right not to award a category submission. Please feel free to contact Rachel
The Australian Insurance Industry Awards celebrate Magill on 03 9613 7273 or via email
excellence. The Judging Panel have the right not insuranceawards@anziif.com
to award a category if they do not believe the
submissions received meet this the standard. In this
event, entrants will be notified that the category will
not be awarded.
2021 Australian Insurance Industry Awards 5Small Broking
Company of the Year
This award is open to small broking companies (license holders or authorised representatives) with a gross
premium (base premium excluding charges) up to $20 million. The award recognises brokers who can
demonstrate strong performance and outstanding service for their customers in Australia between
1 January 2020 and 31 December 2020.
Criteria
Submissions must address all the following criteria in relation to your Australian operations:
20% 20%
1.
a. Using a case study describe a situation/ 4. a. Describe a major change or innovation
event that occurred in 2020 where your implemented during the last year that
organisation added significant value to your addressed a business issue or change in
customers. Provide data and evidence to the market.
demonstrate the impact of your intervention. b. Describe what the organisation is doing to
What did you learn? prepare for change over the next 3 years,
b. Provide an overview of the measures you include details of how you have used
have in place to assess customer satisfaction innovative thinking/technology to make
and provide the data. This should include the customer journey smoother and/or to
relevant survey results and client retention streamline internal systems to the mutual
data over the current three years. benefit of both your organisation and the
customer.
20% c. Identify further changes you see anticipate
2.
Describe an initiative you undertook to support in your market in the next 3–5 years and
your community during 2020. describe what you are doing to prepare
for these.
20%
3. a What initiatives did you undertake to support 20%
your people through 2020? 5. Beyond your day-to-day business dealings,
b. What was your approach to inducting new describe how your business contributes to the
staff in 2020? professionalism of the insurance industry in
terms of industry involvement, your customers
c. Provide an overview of your approach to
and supporting the community.
learning and development activities for your
people in 2020.
d. How did you ensure your staff remained
engaged and connected with each other, your
customers and your strategy during 2020?
e. Measures of success include staff turnover,
retention and absenteeism, and staff
engagement.
The submission MUST be 2,500 words or less.Medium Broking
Company of the Year
This award is open to medium broking companies (license holders or authorised representatives) with
a gross premium (base premium excluding charges) between $20 million and $100 million. The award
recognises brokers who can demonstrate strong performance and outstanding service for their customers
in Australia between 1 January 2020 and 31 December 2020.
Criteria
Submissions must address all the following criteria in relation to your Australian operations:
20% 20%
1. a. Using a case study describe a situation/ 4. a. Describe a major change or innovation
event that occurred in 2020 where your implemented during the last year that
organisation added significant value to your addressed a business issue or change in
customers. Provide data and evidence to the market.
demonstrate the impact of your intervention. b. Describe what the organisation is doing to
What did you learn? prepare for change over the next 3 years,
b. Provide an overview of the measures you include details of how you have used
have in place to assess customer satisfaction innovative thinking/technology to make
and provide the data. This should include the customer journey smoother and/or to
relevant survey results and client retention streamline internal systems to the mutual
data over the current three years. benefit of both your organisation and the
customer.
20%
c. Identify further changes you see anticipate
2. Describe an initiative you undertook to support in your market in the next 3–5 years and
your community during 2020. describe what you are doing to prepare
for these.
20%
3. a. What initiatives did you undertake to support 20%
your people through 2020? 5. Beyond your day-to-day business dealings,
b. What was your approach to inducting new describe how your business contributes to the
staff in 2020? professionalism of the insurance industry in
c. Provide an overview of your approach to terms of industry involvement, your customers
learning and development activities for your and supporting the community.
people in 2020.
d. How did you ensure your staff remained
engaged and connected with each other, your
customers and your strategy during 2020?
e. Measures of success include staff turnover,
retention and absenteeism, and staff
engagement.
The submission MUST be 2,500 words or less.
2021 Australian Insurance Industry Awards 7Large Broking Sponsored by
Company of the Year
This award is open to large broking companies (license holders or authorised representatives) with a gross
premium (base premium excluding charges) over $100 million. The award recognises brokers who can
demonstrate strong performance and outstanding service for their customers in Australia between 1 January
2020 and 31 December 2020.
Criteria
Submissions must address all the following criteria in relation to your Australian operations:
20% 20%
1. a. Using a case study describe a situation/ 4. a.
Describe a major change or innovation
event that occurred in 2020 where your implemented during the last year that
organisation added significant value to your addressed a business issue or change in
customers. Provide data and evidence to the market.
demonstrate the impact of your intervention. b. Describe what the organisation is doing to
What did you learn? prepare for change over the next 3 years,
b. Provide an overview of the measures you include details of how you have used
have in place to assess customer satisfaction innovative thinking/technology to make
and provide the data. This should include the customer journey smoother and/or to
relevant survey results and client retention streamline internal systems to the mutual
data over the current three years. benefit of both your organisation and the
customer.
20% c. Identify further changes you see anticipate
2. Describe an initiative you undertook to support in your market in the next 3–5 years and
your community during 2020. describe what you are doing to prepare
for these.
20%
3. a. What initiatives did you undertake to support 20%
your people through 2020? 5 Beyond your day-to-day business dealings,
b. What was your approach to inducting new describe how your business contributes to the
staff in 2020? professionalism of the insurance industry in
terms of industry involvement, your customers
c. Provide an overview of your approach to
and supporting the community.
learning and development activities for your
people in 2020.
d. How did you ensure your staff remained
engaged and connected with each other, your
customers and your strategy during 2020?
e. Measures of success include staff turnover,
retention and absenteeism, and staff
engagement.
The submission MUST be 2,500 words or less.Authorised Representative
Network of the Year
This award is open to Australian insurance broking companies who generate 80% of more of their premium
income from an Authorised Representative (AR) model. Entrants should demonstrate strong performance and
outstanding service for their ARs and customers in Australia between 1 January 2020 and 31 December 2020.
Criteria
Submissions must address all the following criteria in relation to your Australian operations:
20% 20%
1. a. Using a case study describe a situation/ 4. a. Describe a major change or innovation
event that occurred in 2020 where your implemented during the last year that
organisation added significant value to your addressed a business issue or change in
customers. Provide data and evidence to the market.
demonstrate the impact of your intervention. b. Describe what the organisation is doing to
What did you learn? prepare for change over the next 3 years,
b. Provide an overview of the measures you include details of how you have used
have in place to assess customer satisfaction innovative thinking/technology to make
and provide the data. This should include the customer journey smoother and/or to
relevant survey results and client retention streamline internal systems to the mutual
data over the current three years. benefit of both your organisation and the
customer.
20% c. Identify further changes you see anticipate
2. Describe an initiative you undertook to support in your market in the next 3–5 years and
your community during 2020. describe what you are doing to prepare
for these.
20%
3. a. What initiatives did you undertake to support 20%
your people through 2020? 5. Beyond your day-to-day business dealings,
b. What was your approach to inducting new describe how your business contributes to the
staff in 2020? professionalism of the insurance industry in
terms of industry involvement, your customers
c. Provide an overview of your approach to
and supporting the community.
learning and development activities for your
people in 2020.
d. How did you ensure your staff remained
engaged and connected with each other, your
customers and your strategy during 2020?
e. Measures of success include staff turnover,
retention and absenteeism, and staff
engagement.
The submission MUST be 2,500 words or less.
2021 Australian Insurance Industry Awards 9Underwriting Agency Sponsored by
of the Year
This award recognises an Australian underwriting agency that has demonstrated excellent technical skills,
strong underwriting results and outstanding client service between 1 January 2020 and 31 December 2020.
Definition: ASIC-licensed underwriting agencies holding authority to quote and issue insurance products on
behalf of principal insurers and/or Lloyd’s
Criteria
Submissions must address all the following criteria in relation to your Australian operations:
20% 20%
1. a. Using a case study describe a situation/ 4. a. Describe a major change or innovation
event that occurred in 2020 where your implemented during the last year that
organisation added significant value to your addressed a business issue or change in
customers. Provide data and evidence to the market.
demonstrate the impact of your intervention. b. Describe what the organisation is doing to
What did you learn? prepare for change over the next 3 years,
b. Provide an overview of the measures you include details of how you have used
have in place to assess customer satisfaction innovative thinking/technology to make
and provide the data. This should include the customer journey smoother and/or to
relevant survey results and client retention streamline internal systems to the mutual
data over the current three years. benefit of both your organisation and the
customer.
20% c. Identify further changes you see anticipate
2. Describe an initiative you undertook to support in your market in the next 3–5 years and
your community during 2020. describe what you are doing to prepare
for these.
20%
3. a.
What initiatives did you undertake to support 20%
your people through 2020? 5. Beyond your day-to-day business dealings,
b. What was your approach to inducting new describe how your business contributes to the
staff in 2020? professionalism of the insurance industry in
terms of industry involvement, your customers
c. Provide an overview of your approach to
and supporting the community.
learning and development activities for your
people in 2020.
d. How did you ensure your staff remained
engaged and connected with each other, your
customers and your strategy during 2020?
e. Measures of success include staff turnover,
retention and absenteeism, and staff
engagement.
The submission MUST be 2,500 words or less.Small General Insurance Sponsored by
Company of the Year
This award recognises APRA-licensed general insurance companies (but not underwriting agencies) that
have demonstrated strong performance and outstanding service for their customers in Australia between
1 January 2020 and 31 December 2020. Companies with a total GWP of less than $250 million in Australia
are eligible to apply for this category.
Criteria
Submissions must address all the following criteria in relation to your Australian operations:
20% 20%
1. a. Using a case study describe a situation/event 4. a. Describe a major change or innovation
that occurred in 2020 where your organisation implemented during the last year that
added significant value to your customers. addressed a business issue or change in
Provide data and evidence to demonstrate the market.
the impact of your intervention. What did b. Describe what the organisation is doing to
you learn? prepare for change over the next 3 years,
b. Provide an overview of the measures you have include details of how you have used
in place to assess customer satisfaction and innovative thinking/technology to make
provide the data. This should include relevant the customer journey smoother and/or to
survey results and client retention data over streamline internal systems to the mutual
the current three years. benefit of both your organisation and the
customer.
20% c. Identify further changes you see anticipate
2. Describe an initiative you undertook to support in your market in the next 3–5 years and
your community during 2020. describe what you are doing to prepare
for these.
20%
3. a. What initiatives did you undertake to support 20%
your people through 2020? 5. B
eyond your day-to-day business dealings,
b. What was your approach to inducting new describe how your business contributes to the
staff in 2020? professionalism of the insurance industry in
terms of industry involvement, your customers
c. Provide an overview of your approach to
and supporting the community.
learning and development activities for your
people in 2020.
d. How did you ensure your staff remained
engaged and connected with each other, your
customers and your strategy during 2020?
e. Measures of success include staff turnover,
retention and absenteeism, and staff
engagement.
The submission MUST be 2,500 words or less.
2021 Australian Insurance Industry Awards 11Medium General Insurance
Company of the Year
This award recognises APRA-licensed general insurance companies (but not underwriting agencies) that
have demonstrated strong performance and outstanding service for their customers in Australia between
1 January 2020 and 31 December 2020. Companies with a total GWP of between $250 million and $1 billion
in Australia are eligible to apply for this category.
Criteria
Submissions must address all the following criteria in relation to your Australian operations:
20% 20%
1. a. Using a case study describe a situation/event 4. a. Describe a major change or innovation
that occurred in 2020 where your organisation implemented during the last year that
added significant value to your customers. addressed a business issue or change
Provide data and evidence to demonstrate in the market.
the impact of your intervention. What did you b. Describe what the organisation is doing to
learn? prepare for change over the next 3 years,
b. Provide an overview of the measures you have include details of how you have used
in place to assess customer satisfaction and innovative thinking/technology to make
provide the data. This should include relevant the customer journey smoother and/or to
survey results and client retention data over streamline internal systems to the mutual
the current three years. benefit of both your organisation and the
customer.
20% c. Identify further changes you see anticipate
2. Describe an initiative you undertook to support in your market in the next 3–5 years and
your community during 2020. describe what you are doing to prepare
for these.
20%
3. a. What initiatives did you undertake to support 20%
your people through 2020? 5. B
eyond your day-to-day business dealings,
b. What was your approach to inducting new describe how your business contributes to the
staff in 2020? professionalism of the insurance industry in
terms of industry involvement, your customers
c. Provide an overview of your approach to
and supporting the community.
learning and development activities for your
people in 2020.
d. How did you ensure your staff remained
engaged and connected with each other, your
customers and your strategy during 2020?
e. Measures of success include staff turnover,
retention and absenteeism, and staff
engagement.
The submission MUST be 2,500 words or less.Large General Insurance Sponsored by
Company of the Year
This award recognises APRA-licensed general insurance companies (but not underwriting agencies) that
have demonstrated strong performance and outstanding service for their customers in Australia between
1 January 2020 and 31 December 2020. Companies with a total GWP of more than
$1 billion in Australia are eligible to apply.
Criteria
Submissions must address all the following criteria in relation to your Australian operations:
20% 20%
1. a. Using a case study describe a situation/event 4. a. Describe a major change or innovation
that occurred in 2020 where your organisation implemented during the last year that
added significant value to your customers. addressed a business issue or change in
Provide data and evidence to demonstrate the market.
the impact of your intervention. What did you b. Describe what the organisation is doing to
learn? prepare for change over the next 3 years,
b. Provide an overview of the measures you have include details of how you have used
in place to assess customer satisfaction and innovative thinking/technology to make
provide the data. This should include relevant the customer journey smoother and/or to
survey results and client retention data over streamline internal systems to the mutual
the current three years. benefit of both your organisation and the
customer.
20% c. Identify further changes you see anticipate
2. Describe an initiative you undertook to support in your market in the next 3–5 years and
your community during 2020. describe what you are doing to prepare
for these.
20%
3. a. What initiatives did you undertake to support 20%
your people through 2020? 5. Beyond your day-to-day business dealings,
b. What was your approach to inducting new describe how your business contributes to the
staff in 2020? professionalism of the insurance industry in
terms of industry involvement, your customers
c. Provide an overview of your approach to
and supporting the community.
learning and development activities for your
people in 2020.
d. How did you ensure your staff remained
engaged and connected with each other, your
customers and your strategy during 2020?
e. Measures of success include staff turnover,
retention and absenteeism, and staff
engagement.
The submission MUST be 2,500 words or less.
2021 Australian Insurance Industry Awards 13Life Insurance
Company of the Year
This award is for APRA-licensed life insurance companies that have demonstrated strong performance,
responded to market changes and provided outstanding service for their customers and intermediaries in
Australia between 1 January 2020 and 31 December 2020.
Criteria
Submissions must address all the following criteria in relation to your Australian operations:
20% 20%
1. a.
Using a case study describe a situation/event 4. a. Describe a major change or innovation
that occurred in 2020 where your organisation implemented during the last year that
added significant value to your customers. addressed a business issue or change
Provide data and evidence to demonstrate in the market.
the impact of your intervention. What did you b. Describe what the organisation is doing to
learn? prepare for change over the next 3 years,
b. Provide an overview of the measures you have include details of how you have used
in place to assess customer satisfaction and innovative thinking/technology to make
provide the data. This should include relevant the customer journey smoother and/or to
survey results and client retention data over streamline internal systems to the mutual
the current three years. benefit of both your organisation and the
customer.
20% c. Identify further changes you see anticipate
2. D
escribe an initiative you undertook to support in your market in the next 3–5 years and
your community during 2020. describe what you are doing to prepare
for these.
20%
3. a. What initiatives did you undertake to support 20%
your people through 2020? 5. Beyond your day-to-day business dealings,
b. What was your approach to inducting new describe how your business contributes to the
staff in 2020? professionalism of the insurance industry in
terms of industry involvement, your customers
c. Provide an overview of your approach to
and supporting the community.
learning and development activities for your
people in 2020.
d. How did you ensure your staff remained
engaged and connected with each other, your
customers and your strategy during 2020?
e. Measures of success include staff turnover,
retention and absenteeism, and staff
engagement.
The submission MUST be 2,500 words or less.Insurtech Sponsored by
of the Year
This category is open to insurtech companies who operate in the Australian insurance market.
The insurtech must be an innovative technology company that enhances, extends or replaces a traditional
approach to servicing insurance customers’ needs. The insurtech can be positioned anywhere in the
insurance value chain, from loss prevention and product distribution, to pricing and underwriting, operational
efficiency or claims remediation, mitigation). The insurtech should be solving a real customer need, with the
view of creating genuine innovation in the insurance industry.
Insurtech is defined as the application of technology innovation in the insurance industry value chain, to
solve known challenges and discover unknown opportunities, to deliver value for customers. Your insurtech
company must utilise Lean Startup Methodologies to generate value across customer experience, efficiency
and/or effectiveness.
What is not an eligible applicant? A project within an incumbent insurance industry player. A traditional
insurance business that does not show characteristics consistent with that of an insurtech startup/ scaleup.
Submissions can come from and must involve the use of technology. The insurtech program must have been
launched in the Australian marketplace between 1 January 2018 and 31 December 2020.
Criteria
Submissions must address all the following criteria in relation to your Australian operations:
10% 30%
1. Provide an overview of your business. This 3. Provide an overview of your product and service
should include: development method, this should include:
a. how the business is structured and whether a. an explanation of how you have incorporated
the business operates as a stand-alone local Lean Startup Methodologies into your
insurtech company, inked to or a subsidiary of production environment
another business b. an explanation of how you have conducted
b. a business model canvas, pitch deck or user testing to develop your product and
another succinct format that illustrates service
your business model and commercialisation c. any exciting features in your product road
strategy map for the coming 6, 12 or 18 months
20% 30%
2. Provide some detail on the problem and solution, 4. Explain, provide data and quantify with financials,
this should include: the value that your insurtech program has
a. why the problem is compelling to solve delivered across the following categories:
b. why your insurtech company and your product a. the customer experience
is best placed to solve the problem b. efficiency
c. effectiveness
10%
5. Overview the measures you have in place to
measure success. Provide data for the last
3 years.
The submission MUST be 3,500 words or less.
2021 Australian Insurance Industry Awards 15Professional
Services Firm
of the Year
This award is for organisations that provided specialty professional services to the Australian insurance
industry between 1 January 2020 and 31 December 2020. These include accounting, actuarial, consulting,
loss adjusters, recruiters and legal services.
Criteria
Submissions must address all the following criteria in relation to your Australian operations:
20% 20%
1. a
. Using a case study describe a situation/ 4. a. Describe a major change or innovation
event that occurred in 2020 where your implemented during the last year that
organisation added significant value to your addressed a business issue or change in
customers. Provide data and evidence to the market.
demonstrate the impact of your intervention. b. Describe what the organisation is doing to
What did you learn? prepare for change over the next 3 years,
b. Provide an overview of the measures you include details of how you have used
have in place to assess customer satisfaction innovative thinking/technology to make
and provide the data. This should include the customer journey smoother and/or to
relevant survey results and client retention streamline internal systems to the mutual
data over the current three years. benefit of both your organisation and the
customer.
20% c. Identify further changes you see anticipate
2. Describe an initiative you undertook to support in your market in the next 3–5 years and
your community during 2020. describe what you are doing to prepare
for these.
20%
3. a. What initiatives did you undertake to support 20%
your people through 2020? 5. Beyond your day-to-day business dealings,
b. What was your approach to inducting new describe how your business contributes to the
staff in 2020? professionalism of the insurance industry in
terms of industry involvement, your customers
c. Provide an overview of your approach to
and supporting the community.
learning and development activities for your
people in 2020.
d. How did you ensure your staff remained
engaged and connected with each other, your
customers and your strategy during 2020?
e. Measures of success include staff turnover,
retention and absenteeism, and staff
engagement.
The submission MUST be 2,500 words or less.Service Provider to
the Insurance Industry
This award recognises organisations that have made a significant contribution to the Australian insurance
industry through services provided between 1 January 2020 and 31 December 2020. This includes retailers,
investigators, specialist claims providers, claims preparers and building services. Businesses eligible for
other industry award categories, including professional services, underwriting agencies, insurance brokers
and insurers are not eligible to apply for this category.
Criteria
Submissions must address all the following criteria in relation to your Australian operations:
20% 20%
1. a. Using a case study describe a situation/ 4. a. Describe a major change or innovation
event that occurred in 2020 where your implemented during the last year that
organisation added significant value to your addressed a business issue or change in
customers. Provide data and evidence to the market.
demonstrate the impact of your intervention. b. Describe what the organisation is doing to
What did you learn? prepare for change over the next 3 years,
b. Provide an overview of the measures you include details of how you have used
have in place to assess customer satisfaction innovative thinking/technology to make
and provide the data. This should include the customer journey smoother and/or to
relevant survey results and client retention streamline internal systems to the mutual
data over the current three years. benefit of both your organisation and the
customer.
20% c. Identify further changes you see anticipate
2. Describe an initiative you undertook to support in your market in the next 3–5 years and
your community during 2020. describe what you are doing to prepare
for these.
20%
3. a. What initiatives did you undertake to support 20%
your people through 2020? 5. Beyond your day-to-day business dealings,
b. What was your approach to inducting new describe how your business contributes to the
staff in 2020? professionalism of the insurance industry in
terms of industry involvement, your customers
c. Provide an overview of your approach to
and supporting the community.
learning and development activities for your
people in 2020.
d. How did you ensure your staff remained
engaged and connected with each other, your
customers and your strategy during 2020?
e. Measures of success include staff turnover,
retention and absenteeism, and staff
engagement.
The submission MUST be 2,500 words or less.
2021 Australian Insurance Industry Awards 17Excellence in Workplace
Diversity and Inclusion
This award recognises and promotes organisational excellence and achievement in diversity and inclusion in
the workplace and the wider Australian insurance industry between 1 January 2020 and 31 December 2020.
Some of the key aspects of workforce diversity are in the areas of age, ethnicity, gender, LGBTIQ, religion, mental
health, domestic family violence and accessibility.
Your organisation must demonstrate it has specific initiatives already in place to promote diversity and
inclusion. These initiatives must be appropriate and relevant to your organisation and its employees and
distributors if appropriate.
These could include:
• Training programs in diversity and inclusion for staff;
• An organisation inclusion and/or diversity policy;
• Employee access to diversity and inclusion resources (e.g. training materials, an online diversity calendar,
buddy programs, ebooks or online learning);
• Community projects that offer opportunities for others inside and outside of the organisation.
Criteria
Submissions must address all the following criteria in relation to your Australian operations:
15% f. evidence and/or data to demonstrate an
1. Provide a brief overview of your workplace organisational behaviour/culture change
diversity and inclusion (D&I) strategy. Include: approach as a result of the diversity and
a. business objectives and purpose of the D&I inclusion initiative (include engagement
program/initiatives and/or satisfaction data)
b. details of why workplace diversity and
inclusion is important to your business 20%
c. a description of the overall programs and/ 4. Provide the data and comment on any changes
or the opportunities available to demonstrate and trends in the following areas of diversity for
D&I in your workplace your staff:
d. any changes that were made to encourage a. changes over the last 3 years in
inclusiveness within the workplace during the perception/values about D&I in the business
COVID-19 pandemic (use engagement surveys or other data)
e. how the program/initiatives link to the b. changes in perception/engagement of
organisation’s corporate strategy cohorts in the business identifying with D&I
focus areas
25% c. changes over the last 5 years in the
2. Provide a description of the overall programs proportion and diversity of staff in all D&I
and/or the opportunities available to focus areas; throughout the organisation
demonstrate D&I in your workplace. Include: across role types (from entry level to board)
a. main event/program for each of the D&I focus d. flexible work arrangements – including
areas in your business parental leave, return to work, support
b. key achievements in each focus areas for caregivers (children, elderly and other
dependents)
25% e. gender pay equality
3. Choose one of your D&I programs/initiatives
and provide: 15%
a. the objectives/goals 5. Overview your recruitment approach to
b. an overview of the program attracting and retaining a diverse workforce of
c. target audience insurance professionals.
d. details of how the program is communicated
across the workplace
e. participation rates
The submission MUST be 2,000 words or less.Insurance Learning Program
of the Year
This award recognises the efforts of organisations that have demonstrated a genuine commitment to
improving the professionalism of their people through the development and implementation of a learning
program between 1 January 2020 and 31 December 2020.
Criteria
Submissions must highlight one learning program (excluding leadership, safety and soft skills programs),
that demonstrates commitment to developing the skills staff require to be successful in their roles.
Submissions must address all the following criteria in relation to your Australian operations:
15% 10%
1. Provide a brief overview of your insurance 4. For the program outlined in question 2 above,
learning programs and initiatives. Include: describe any challenges, constraints and
a. a description limitations and how you overcame them. Did
overcoming these constraints have any impact
b. the purpose and background
of the content or delivery of the program?
c. specific learning or performance outcomes
d. the link between the learning or 15%
performance outcomes and your business 5. What impact has the program or initiative had
strategy on your learners and the business? How has
the learning led to more successful business
25% performance? How did you measure this?
2. Choose one of your learning programs and Include data and describe the findings.
describe:
a. the design of the learning program or 15%
initiative 6. What lessons did you learn and how would you
b. the process and/or people used to develop apply these learnings to any future programs
the initiative or initiatives?
c. how you delivered the program or initiative
and why you chose that delivery option
d. the target audience and participant rates
e. how you incorporated digital elements
f. how you ensured the learning met
accessibility standards)
20%
3. For the program outlined in question 2 above,
provide evidence and/or data to demonstrate
learning satisfaction and implementation of the
learning in the workplace.
The submission MUST be 2,200 words or less.
2021 Australian Insurance Industry Awards 19Young Insurance Sponsored by
Professional
of the Year
This award recognises a young insurance professional who has demonstrated outstanding commitment,
achievement and passion in the Australian insurance industry during 2020. This award should be self-nominated
and written by the nominee.
Criteria
The candidate must be 35 years of age or under as at 31 December 2020 and have more than three years of
experience in the industry. Previous entrants are eligible to apply up to three times in total.
Submissions must address all the following criteria:
5% 20%
1.
Provide a brief career synopsis. Include the 6.
Outline your career goals and your plan to
age at which you first joined the industry, what achieve your major milestones.
attracted you to it and outline the roles you
have held. 10%
7. O
verview what you see as the major challenges
15% within the insurance market in the next 3–5
2. P
rovide an overview of any formal study, years are and describe what you are doing to
qualifications and professional development prepare yourself for these.
undertaken over the past 3 years.
5%
10% 8.
Describe why winning this award is important
3.
Describe why you are passionate about working to you.
in insurance.
20%
4. P
rovide an overview of what your top
achievement in 2020 was and describe why.
Include data or evidence to support this.
15%
5. Provide examples of where you contributed to
the insurance industry. This may include, but
is not limited to, participation in committees,
writing industry papers, contribution to
publications and speaking at conferences,
to community groups or to schools.
The submission MUST be 1,750 words or less.Insurance Leader
of the Year
This award is open to any individual in the Australian insurance industry who has demonstrated outstanding
leadership during 2020 that has benefited the insurance industry. This category can be made through direct
submission or nomination by a third party.
Criteria
The submissions should include:
10% 30%
1. A brief career synopsis. 4. An overview of how the nominee has promote
the insurance industry to the market, broader
10% community and/or government to improve its
2.
An overview of any formal study or image and reputation. Please provide examples.
qualifications and a description of how the
nominee approaches their professional
development.
50%
3. An example of where the nominee has applied
and implemented outstanding leadership of
a major initiative during 2020. Describe the
impact on the business, the industry and the
customers.
The submission MUST be 1,500 words or less.
If you are nominating someone else, please describe your relationship to that individual.
2021 Australian Insurance Industry Awards 21ANZIIF Lifetime
Achievement Award
This award recognises an outstanding individual who has significantly contributed to the advancement,
promotion and improvement of the insurance industry in Australia over the span of their career. The candidate
must have worked in the insurance industry over a period of at least 15 years. This category can be made
through direct submission or nomination by a third party. Multiple awards may be made in this category.
Criteria
The submissions should include:
1. A brief career synopsis. 3. A
description of their personal contribution to
the development, advancement, promotion and
2. E
xamples of outstanding leadership displayed improvement of the insurance industry. This
throughout their career, including major can include, but is not limited to, participation
initiatives, improvements and successes in in committees, contribution to publications and
their business and the market. white papers, and speaking at conferences.
4. D
escribe the legacy that they have left through
their work in the industry.
The submission MUST be 1,500 words or less.
If you are nominating someone else, please describe your relationship to that individual.201PDE_0521
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