JOB DESCRIPTION- HR MANAGER - Including You
←
→
Page content transcription
If your browser does not render page correctly, please read the page content below
JOB DESCRIPTION- HR MANAGER
Including You
Job Description- Human Resources Manager
Version 1.0
January 2020
Page 1 of 8POSITION DESCRIPTION
JOB TITLE: Human Resources Manager
The Disability Services Coordinator is
responsible for the frontline delivery of quality
support services provided to Including You
service users. Services are provided to service
JOB DESCRIPTION:
users in accordance with their NDIS plan. Build
high quality relationships with external service
providers and service users formal and informal
sup ports
TYPE OF EMPLOYMENT: Full time
REPORT TO: Dominic Nadalin
LOCATION: 158 Roycroft Ave Mill Park
[List main duties] Demonstrated knowledge
and experience in disability program
management (assessment, coordination,
community linking and budgets) and
understanding the care needs of people
within the disability sector;
• Commitment to person centered care
and quality of care;
MAIN DUTIES /
• Demonstrated ability to supervise and
RESPONSIBILITIES:
lead staff;
• Demonstrated ability to plan, co-ordinate
and organize own work and work of team
members;
• Demonstrated well-developed
organizational, time management and
administrative skills with the ability to
plan, priorities and meet deadlines.
Proven ability to work autonomously and
Including You
Job Description Template
Version 1.0
January 2020
Page 2 of 8as part of team and to enhance positive
workplace culture.
• Demonstrated ability to develop a
customer service culture amongst staff;
• Ability to maintain professionalism,
integrity and confidentiality;
• Proven ability to plan, priorities, meet
deadlines and juggle competing
demands, working in a fast paced and
flexible environment;
• A current drivers license;
• Strong knowledge of the Disability
Services Act 2006 (QLD)and prescribed
requirements;
• Maintaining a current Working with
children Check and a working with
people with a
• Disability Check as prescribed by the
Disability Services Act 2006 and Police
Check.
Key Performance Areas
• Client Engagement
• Administration
• Training & Development/Human
Resource Management
• Workplace Health & Safety
• Continuous Quality Improvement/Quality
Management/Compliance
Administration
• The goal is to ensure that office
operations are efficient and add
maximum value to the organization.
• Manage incoming calls providing
accurate information and appropriate
referral as required;
• Follow office workflow procedures to
ensure maximum efficiency
Including You
Job Description Template
Version 1.0
January 2020
Page 3 of 8• Support other teams with various
administrative tasks (redirecting calls,
disseminating correspondence,
scheduling meetings etc.)
• Respond to existing staff in a timely
manner as required;
• Enter staff and/or client notes as
required;
• Making sure all necessary paperwork is
completed before commencing with
employment with Including you.
• Scheduling meetings and appointments
within the office
• Ensure day to day practice is consistent
with standards, guidelines and
procedures as directed by Including you.
• Responding and organizing staff
recruitment from beginning to end
processes.
Client Engagement
• Coordinate the day to day operation of
the Including you services and support
the Support Co Ordinator’s and our staff
on shift.
• Complete client intake with the Director
and user client checklist to complete all
tasks.
• Key Communications internal contacts,
NDIS planners ,LACS, Support
Coordinators, families and other formal
and informal supports.
• In collaboration develop and promote a
team based approach to deliver client
centered care and services.
• Collaborate with clients, fostering an
understanding of their needs and
aspirations in order to explore options
and develop actions that best meets their
care needs.
• Advocate internally and externally to
ensure systems and services protects the
rights of the service users and give
greatest service user control over
decision making.
Including You
Job Description Template
Version 1.0
January 2020
Page 4 of 8• Promote capacity building and social
inclusion to maintain and promote
independence.
• Day to Day management of direct field
staff.
• Monitoring and ensuring appropriate and
timely resolutions of client complaints
and issues. Administration.
Workcover
• Ensure Workplace Health and Safety
processes are followed in accordance
with Victorian Legislation, procedures
and processes.
• Promote education and workplace
performance that support safe workplace
practices;
• Maintain the work environment in a safe,
clean and tidy manner;
• Incidents and hazards reported
immediately using designated procedures
to an appropriate staff member and/or
management;
• Ensure a safe work environment is
maintained for all employees;
• Report workplace incidents and hazards,
while assessing
Policy development and maintenance
• Assures the referral process is being
adhered to and reflective of Including
you’ s intake policy.
• Ensures the maintenance of required
templates and reporting tools.
• Assists in setting, clarifying and
communicating disability service
standards and laws to staff and parents,
when required or requested.
• DINMA implementation within Including
you.
• DWES
• Working with children’s
• Child safe standards reporting
Including You
Job Description Template
Version 1.0
January 2020
Page 5 of 8•Follows and implements Including you
Policy and procedures and systems,
ensuring compliance with federal and
state laws. Including Child Safe,
NDIS,Child Youth and family legislation
• Analyzes data and reports an identity
patterns of incidents or communication
that needs to be raised to the Directors.
• Reads and reviews legislation and other
resources to keep abreast of current
issues and trends related to the
responsibilities of the job
• Internal Incident reporting systems and
adherence to the DHHS Major impact
incidents and reporting back to DHHS .
Compliance and continuous improvement.
• Work practices and processes carried out
according to quality guidelines;
• Quality issues notified as soon as
practicable to General Managers;
• Government standards understood &
complied with
• Participation in review of SCCQ policies
and processes ensuring alignment with
SCCQ standards;
• Contribute to continuous improvement
culture that reviews indicators of client
satisfaction and implement action to
achieve results.
• Other
Rostering Duties
• Responsible for implementing the
Including You Rostering process.
• Responsible for the gathering of shift
information from support coordinators
• Responsible for publishing the roster no
later than 7 days prior to its
implementation.
• Communication written, email and phone
calls to service users, families and other
supports services. This includes notifying
the above of rostered shifts.
Including You
Job Description Template
Version 1.0
January 2020
Page 6 of 8• Reporting to Director any issues with the
rostering including patterns forming with
service users shifts.
• Adding new clients to Master Spread
sheet, sending and email to Director to
place new service user on easy
employer.
• Adding new staff onto Easy employer and
Staff master spread sheet.
• Induction of new Including you staff.
The above statements are intended to
describe the general nature and level of
work performed by a person in this
position. They are not to be construed as
an exhaustive list of all duties that may be
performed in such a position.
Education qualification
QUALIFICATIONS/
Human Resources Qualification
REQUIREMENTS:
Disability Qualitfication
Management and Co ordination of activities and events
Knowledge of Human Resources Management
Knowledge of National Disability Insurance Model
EXPERIENCE:
Knowledge of Disability Field and other Main stream
services.
• A strong commitment to the
values of Including You, including a
recognition of service recipients‟
SKILLS: fundamental human rights and
engagement in respectful conduct.
• A professional attitude, along with
a strong work ethic and attention to
detail.
Including You
Job Description Template
Version 1.0
January 2020
Page 7 of 8• A willingness to try new things and
be receptive to supervisor feedback and
advice.
• Ability to provide supports safely
by following the NDIS goals and
organizational policies and procedures,
and by applying common sense and
foresight.
• Ability to effectively communicate
through the use of clear and concise
language, both written and oral,
including the ability to write notes and
reports.
• Ability to work independently,
using initiative and self-direction, within
scope of practice.
• Current First Aid and CPR
qualification.
• National Police Records Check.
Including You
Job Description Template
Version 1.0
January 2020
Page 8 of 8You can also read
